In July & August 2024, Placer.ai released multiple white papers: Los Angeles Office Trends in 2024, Q2 2024 – Retail & Restaurant Review, Domestic Tourism Trends in NYC and LA, 2024 Hotel Visit Trends, Emerging Trends for CRE in 2024, and Retail Giants in 2024: Walmart, Costco, and Target's Competitive Edge.
Below is a taste of our findings from two white papers: 2024 Hotel Visit Trends and Retail Giants in 2024: Walmart, Costco, and Target's Competitive Edge. The two white papers take a look at the visitation data to explore how leading hotel chains are driving visits in 2024, as well as exploring how Walmart, Costco, and Target are maintaining their success.
Hospitality Report Card
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
An Upper Midscale Sweet Spot
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
The Guests Driving Upper Midscale Chain Growth
Analyzing the captured markets* of Upper Midscale chains Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Strategies for Retail Giants
Walmart, Target, and Costco are three of the country’s most popular retailers, drawing millions of shoppers each day. Each has distinct strengths that cater to their unique customer bases, helping them thrive in a competitive market.
Year-Over-Year Visit Growth
Costco’s wholesale club model led the way in H1 2024, with consistent year-over-year (YoY) visit growth ranging from 6.1% in January 2024 to 13.3% in June. Walmart followed closely, with YoY foot traffic growth during all but two months. Target had a slower start, with visits below 2023 levels from January to April, and a 3.7% decline in YoY comparable sales. However, visits rebounded in May (2.5%), June (8.9%), and July (4.7%). This renewed growth bodes well for Target, especially as the back-to-school season ramps up.
For all three chains, Q2 2024’s visit success was likely bolstered by summer deals and intensifying price wars aimed at attracting inflation-weary consumers back to the store.
Increased Competition from Dollar Stores
While inflation is cooling, prices remain high, and discount and dollar stores are increasingly challenging Walmart, Target, and Costco. Many customers, especially those of more modest means, are drawn to the rock-bottom prices at dollar stores.
Analysis of cross-shopping patterns shows that a growing share of Walmart, Target, and Costco visitors also frequent Dollar Tree regularly. In Q2 2019, between 9.8% and 13.7% of visitors to these retailers visited Dollar Tree at least three times, but by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is capitalizing on this interest. Over the past year, it added 350 Dollar Tree locations while closing nearly 400 Family Dollar stores. The chain also acquired leases for 170 99 Cents Only Stores, gaining access to customers who buy everything from groceries to household goods. As Dollar Tree expands its footprint and food offerings, it poses a growing challenge to Walmart, Target, and Costco.
Read the full reports to discover more hotel and superstore insights. For more data-driven consumer research, visit our resource library.
.svg)