Dispatches from the Front Lines of the Restaurant Value Wars of 2024

It’s no secret that the restaurant category is starting to get more promotional. As consumers–especially lower income consumers–have shifted toward substitute food retail channels like value grocers, warehouse clubs, and convenience stores due to the compounded effect of food-away-from home inflation, restaurant chains across all tiers are resorting to increased promotional activity to drive visit trends.

Over the past few weeks, we’ve discussed that several casual dining chains had seen success through all-you-can eat and other deep discount promotions. Last week, we noted that Chili’s had been outperforming broader casual-dining category averages through its value messaging. We also noted the success of Buffalo Wild Wings All-You-Can Eat wings promotions on Monday and Wednesdays starting in mid-May. Below, we show visit trends to Buffalo Wild Wings on Mondays and Wednesdays compared to their year-to-date averages since the beginning of March. The promotion has helped to drive incremental visits on two traditionally slower days. During May, the chain was seeing visits greater than 30% its normal daily visit count for Mondays and Wednesdays during the earlier part of the promotion and exceeding 50% during the latter part of the month. While it's unlikely that this promotion will be permanent–restaurants have to work with their suppliers ahead of time to make sure they have sufficient food for promotions like this–but given the success, the chain may consider running during other months (and potentially other days of the week) later this year.

However, as we noted in our recap of this year’s National Restaurant Association show, QSR chains have started to get more promotional ahead as they look to recapture visit share lost to value grocers, dollar stores, and c-stores (especially within lower-income trade areas). McDonald’s will launch a national $5 value menu promotion on June 25, but it’s clear that other QSR chains are already seeing success with their competing $5 promotions. Below, we show year-over-year weekly visit trends from March through early June for the major QSR burger chains. Burger King launched its own $5 Your Way Meal value menu this past week, and has seen visit trends accelerate since then. Starbucks–which has historically stayed away from discounts as a way to protect its premium brand position–also surprised the industry by announcing a $5-$7 “pairings menu” this week.

Easing commodity costs have allowed restaurants to get more promotional, although when paired with rising labor costs (especially in California, which we covered last week), it does set up an environment where restaurant profits will likely be squeezed over the next several months. Also, substitute food retail channels are likely to introduce their own price reductions in the months to come (as we’ve already seen from Walmart).