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In recent years, Best Buy has faced significant challenges – from intensifying e-commerce competition to a slower housing market weighing on major categories like appliances.
But the retailer hasn't been resting on its laurels, rolling out a range of initiatives aimed at unlocking value from its physical and digital assets, including an expanded online Marketplace to enhanced retail media offerings and a strategic partnership with IKEA.
So how are these efforts playing out on the ground? We dove into the data to explore the rationale behind these initiatives and see what foot traffic data can tell us about their impact and future potential.
One of the more visible ways Best Buy is making new use of its physical footprint is through its shop-in-shop partnership with IKEA, which launched in fall 2025 across 10 stores in Florida and Texas.
The concept, designed to give customers an integrated way to upgrade their homes, pairs IKEA furnishings with Best Buy's kitchen and laundry offerings. By helping shoppers visualize complete home projects, the shop-in-shop creates natural cross-selling opportunities across complementary categories while providing an additional reason to visit segments that have faced persistent headwinds.
And foot traffic data suggests that the bet may be paying off. Through the first four months of 2026, Best Buy stores with IKEA shop-in-shops outperformed the national Best Buy fleet – as well as the chain's Texas and Florida benchmarks – every single month. And with Best Buy now opening consultation spaces inside IKEA stores in Frisco, Texas, and Tampa, Florida, the partnership between the two brands appears poised to deepen further.
Best Buy is also unlocking additional value from its store fleet through an expanded physical retail media network. Beyond traditional in-store advertising placements, the company monetizes its growing volume of pickup visits through Curbside Cinema displays, giving brands access to shoppers during a brief but highly attentive moment when there are few competing distractions for their attention.
And the visit data shows just how significant that opportunity is. In Q1 2026, more than 20% of Best Buy visits lasted under ten minutes – well above the 14.2% logged across discretionary chains. By serving short, brand-safe content during those windows, Best Buy is turning idle waiting time into measurable ad impressions, monetizing a moment most retailers let slip by unused.
Best Buy is also experimenting with increasingly sophisticated in-store advertising activations. The retailer recently partnered with a sports streaming platform on an immersive store takeover, using exterior signage, digital displays, and branded experiences to engage shoppers at multiple touchpoints. The campaign built on a broader recognition that Best Buy's customer base skews heavily toward sports enthusiasts - with the retailer reporting that its shoppers are 26% more likely than average to be sports fans. And this affinity has helped drive partnerships with organizations such as the NFL while creating new opportunities for Best Buy Ads.
Placer data from four of Best Buy's most-visited locations in Q1 2026 shows that while sports fandom is a consistent thread across markets, the specific interests vary considerably. Brooklyn's Bay Parkway location, for example, draws especially high concentrations of NHL and baseball fans, while Holyoke, Massachusetts skews more heavily toward NFL enthusiasts. Each market has its own distinct mix. And in a retail media landscape where targeting precision is the primary selling point, these market-level differences are another opportunity Best Buy is well positioned to capture.
As Best Buy seeks to become more than just a retailer, its stores are increasingly serving multiple functions at once – driving merchandise sales, supporting advertising initiatives, and helping brands connect with consumers. Given the early signs of traction behind these strategies, it may come as little surprise that incoming CEO Jason Bonfig plans to build on them as he pushes Best Buy further toward becoming "a retailer, media, advertising, and technology company."
For more data-driven retail insights, follow Placer.ai/anchor
The U.S. matches of the FIFA World Cup kicked off at Los Angeles Stadium (aka SoFi Stadium) in Inglewood, CA, on June 12, 2026 with the highly-anticipated USA vs. Paraguay matchup and a star-studded opening ceremony.
Across the Los Angeles area, watch parties and fan activations drew supporters eager to take part in the matchday atmosphere. Among them was the City of Inglewood's “The Wood Cup”, a street festival just a short walk from the stadium itself, which Inglewood Mayor James Butts called “a free alternative to attending the very expensive World Cup soccer match in person”.
With just a few city blocks separating the two events, we examined how their audiences of U.S-based fans differed and how this multi-layered engagement translated into broader economic benefits for the surrounding community.
Audience segmentation reveals that visitors to The World Cup U.S. opener skewed more affluent than visitors to The Wood Cup festival – a finding that aligns with the premium cost of attending a globally significant sporting event. According to Spatial.ai’s PersonaLive dataset, Ultra Wealthy Families represented the largest audience segment at the stadium, accounting for nearly 30% of visitors – a share on par with recent Super Bowls. As the tournament progresses to later-stage matches with even greater demand, this trend could become even more pronounced.
Meanwhile, The Wood Cup street festival attracted a more diverse and less wealthy visitor base. Near-Urban Diverse Families made up the largest share of attendees by a wide margin, while City Hopefuls – lower-income urban households – also accounted for a significant portion of festival visitors.
Diving deeper into visitor travel patterns provides further insight into the stadium versus street festival audiences. Location intelligence shows that many stadium visitors came from throughout Southern California and beyond, while the street festival appears to have functioned as a primarily local gathering. The stadium saw a significantly larger share of visitors traveling more than 10 miles, with more than a third traveling over 250 miles, underscoring the event's broader regional draw and national appeal. On the other hand, nearly 70% of street festival attendees traveled less than 10 miles, highlighting the neighborhood orientation of the event.
This contrast reinforces the role of fan activations alongside major sporting events. While the stadium attracted affluent visitors who traveled significant distances, the street festival engaged a highly local audience unlikely to attend the match itself – playing an important role in broadening participation and capitalizing on World Cup excitement across the host city.
One of the clearest ways that broad participation in a major sporting event benefits host communities is by driving traffic to nearby businesses from travelers and locals alike.
On the day of the 2026 World Cup U.S. opener, several restaurants near Los Angeles Stadium and The Wood Cup festival experienced visit boosts far exceeding typical levels. The Pollo Campero location on W. Century Boulevard experienced the largest foot traffic increase among the restaurants analyzed, with visits spiking 264.0% compared to the average Friday – a surge that may have been aided by the chain's World Cup-themed "Pollito Campeón" campaign. Other nearby establishments also posted significant gains, including Sizzler (+185.9%), Carl's Jr. (+128.9%), and El Pollo Loco (+105.3%).
These foot traffic gains illustrate the ripple effects of major sporting events and adjacent fan activations beyond the stadium and festival grounds.
The World Cup’s opening match in the U.S. transformed Los Angeles into a hub of activity both inside and outside the stadium, creating pathways for fans of all types to participate in the event and driving significant traffic to nearby businesses. With additional fan zones planned across multiple host cities – and demand rising as the stakes increase – The World Cup’s impact could continue to grow.
For more data-driven event insights, visit Placer.ai/anchor.
We recently launched a podcast called Anchored – and if you're a frequent visitor of The Anchor, this one's for you. Anchored brings together the sharpest minds in retail, real estate, and consumer behavior for honest, in-depth conversations about where the industry is actually headed.
Every episode is packed with ideas worth holding onto. Here are a few standout insights from our released episodes in Season 1:
Watch: The $4 Billion Ceiling: Why Great Retail Brands Stop Growing
Watch: Why Retail Needs More Art and Less Science
Watch: From Hype to Hybrid: The Evolution of Retail Media
Watch: The In-Store Mega Channel
Watch: Convenience Meets Connection
Watch: The New Retail Recipe
The common thread: the physical store is worth far more than most brands realize. Listen to Anchored to hear why – and explore more retail insights at Placer.ai/anchor.
The 2026 World Cup kicked off on June 11th – and so, it turns out, did one of Chipotle's biggest traffic days of the year. To mark the occasion, the fast-casual chain offered a buy-one-get-one entrée deal to anyone who walked in wearing a soccer jersey after 3 p.m. local time.
And the promotion delivered a World-Cup-worthy visit spike. Nationwide foot traffic on June 11 ran 55.5% above Chipotle's 2026 year-to-date daily average – edging out the chain’s March tattoo BOGO, which ran 48.8% above the daily average. A jersey, it would seem, is an easier ask than a tattoo – even a fake one. And unlike the tattoo promotion, which was only available from 3 p.m. to 4 p.m., the World Cup offer ran through closing, giving customers a much larger window to participate.
The afternoon launch also concentrated demand later in the day. Because the promotion began at 3 p.m., visits between 3 p.m. and 10 p.m. ran 88.0% above the year-to-date average for those hours, significantly outpacing the all-day lift.
Chipotle's World Cup BOGO is a reminder of how much a well-timed, low-friction promotion can move foot traffic – especially one tied to a cultural moment as big as the World Cup. The jersey requirement kept the barrier to entry low, the 3 p.m. start funneled demand into the dinner daypart, and the brand's everyday regulars likely did the rest.
For more data-driven dining insights, visit Placer.ai/anchor.
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Darden Restaurants will report year-end results on June 25, closing the books on a fiscal year in which the Olive Garden parent raised its guidance even as much of casual dining contended with cautious consumers. What's powering the outperformance – and which of Darden's banners are doing the heavy lifting? We dove into the data to find out.
Visits to Darden's brands climbed 2.4% year over year (YoY) in Q1 2026 (January through March), even as traffic to the wider full-service restaurant category fell 1.3%.
And the gap doesn't just reflect Darden's expanding fleet. Average visits per location rose 0.5% YoY across the company's brands while declining 0.5% for the category as a whole – suggesting Darden is driving incremental demand at existing restaurants, not just adding new ones. The pattern echoes the results posted by the company last quarter, when blended same-restaurant sales beat the casual dining benchmark by 540 basis points.
Visits and Average Visits Per Location, Q1 (Jan.–Mar.) 2026 vs. Q1 2025
So what is fueling Darden’s success?
Among the company’s two largest brands, LongHorn Steakhouse has been the clear pacesetter, posting YoY same-store visit growth in every month of 2026 so far. The brand is likely benefiting from America's protein obsession, with meat demand climbing as high-protein diets go mainstream. And with grocery-store beef prices elevated, a steakhouse dinner may feel like particularly good value – especially as Darden has deliberately kept LongHorn's menu pricing below inflation while continuing to invest in food quality. That pricing gap may begin to narrow, however, as management has indicated that menu price increases are expected to move closer to inflation levels this quarter.
Olive Garden's performance, by contrast, has been more volatile. Some of the brand’s YoY visit fluctuations likely reflect calendar effects – March 2026 had one fewer Saturday than March 2025, while May benefited from an extra Sunday. But the flagship is also doing plenty right. Its springtime Buy One, Take One promotion and lighter-portion menu options have helped sharpen its value message, likely contributing to May's return to growth. And the brand delivered when it mattered most: On Mother's Day – one of the biggest dining-out occasions of the year – average visits per location to Olive Garden jumped 4.1% YoY, even as full-service restaurant visits rose just 2.2%.
Elsewhere in Darden's casual dining portfolio, Chuy’s slipped in four of the first five months of 2026, underscoring the challenges facing full-service Tex-Mex operators amid intense competition from fast-casual alternatives. Cheddar's Scratch Kitchen, meanwhile – the company's deepest value brand – generated same-store visit growth in four of the first five months of 2026, including a 3.1% increase in May. While some of that performance likely reflects easier comparisons, it also underscores the continued appeal of clearly differentiated value-oriented dining.
Darden's strongest momentum, however, is coming from the upper end of its portfolio. After entering fiscal 2026 with same-restaurant sales declining amid soft business travel, Darden’s fine-dining segment swung to 2.1% growth by last quarter on private dining gains and Ruth's Chris Steak House's three-course fixed-price menu. And visit data suggests this recovery continued into the spring, with May benefiting from a strong Mother’s Day across the segment: Average visits per location to The Capital Grille surged 16.7% YoY on the holiday, while Ruth’s Chris and Eddie V’s posted gains of 7.9% and 5.9%, respectively.
Upscale casual Yard House also performed well – strength management has credited to the brand's "socially energized bar" and distinctive menu, which position it as a social gathering destination rather than just another dinner stop.
Darden's results highlight the advantage of a diversified portfolio built around distinct consumer occasions and value propositions. Cheddar's owns everyday affordability, LongHorn serves a juicy steak at an accessible price point, Yard House anchors a night out, and the fine dining banners serve as go-to destinations for life’s celebrations. Olive Garden, meanwhile, competes in the most crowded part of the casual dining market, and its more uneven performance reflects that. But the flagship's value plays – and its standout Mother's Day – suggest it is finding its footing in the middle, too.
Can Darden's distinct brand positioning continue to drive outperformance as 2026 unfolds?
Check back with Placer.ai/anchor for the latest traffic insights.
On a national level, retail foot traffic held notably steady in May 2026. However, even relatively small fluctuations at the state level tell a story of two external pressures – a sharp run-up at the pump and a destructive mid-May storm outbreak – shaping consumer behavior.
The chart below shows year-over-year (YoY) visits to overall retail by state in May 2026. And while performance varied somewhat by state,all changes remained within the narrow range of ±2 percentage points. Nationwide, overall retail sat relatively flat at 0.3% YoY – stability that suggests that consumers are closely managing their budgets amid a challenging economic backdrop.
Still, even modest year-over-year swings in foot traffic highlight the influence of two state-level pressures: ongoing gas price increases and adverse weather conditions.
Gas prices continued to climb sharply in May 2026, and the map above suggests a relationship between YoY price hikes at the pump and retail visitation patterns. Regions that experienced the largest YoY increases in gas prices, such as the Midwest and Ohio – where prices climbed by over 45% and 50%, respectively – were often those that saw retail foot traffic soften. This could at least partly reflect consumers adjusting their spending to offset higher fuel costs.
Meanwhile, the regions with the lowest average gas price, the Gulf Coast and Lower Atlantic, or the West Coast – which experienced the smallest YoY price increase of (only) about 30% – for the most part posted positive YoY retail foot traffic. This trend held even as average gas prices along the West Coast reached over $5.5 per gallon – the highest in the country – suggesting that changes in gas prices had a greater impact on consumer traffic patterns than the absolute price level itself.
But fuel costs were only part of the retail foot traffic story in May 2026. Across the Midwest and parts of the Mid-Atlantic, a multi-day severe weather outbreak brought tornadoes, large hail, and flash flooding to the region. The same weather system also contributed to wildfire activity across southwestern Kansas and parts of Colorado, Oklahoma, and the Texas Panhandle.
As the map above shows, the band of declining retail visits running through the Midwest, Ohio Valley, and Mid-Atlantic – closely tracking the path of these storms. This alignment suggests that severe weather amplified existing economic headwinds and gas price sensitivity, limiting consumer movement in affected markets.
May's retail traffic patterns suggest overall consumer caution with regional nuance influenced by varying degrees of gas price pressures and local weather events.
What will retail foot traffic look like in the weeks ahead? Visit Placer.ai/anchor to find out.
In today’s retail landscape, consumer behavior is influenced by a multitude of factors, directly impacting the success of products and brands. This report explores the latest trends in value perception, shopping behavior, and media consumption that impact which brands consumers are most likely to engage with – and how.
In the apparel space, consumers continue to prioritize value and unique merchandise.
Analysis of visits to various apparel categories reveals a steady increase in the share of visits going to off-price retailers and thrift stores at the expense of traditional apparel chains.
And the popularity of off-price chains and thrift stores appears to be widespread across multiple audience segments. Analyzing trade area data with the Experian: Mosaic psychographic dataset reveals a clear preference for second-hand retailers among both younger (ages 25-30) and older (51+) consumer segments. Meanwhile, middle-class parents aged 36-45 with teenagers – the “Family Union” segment – are significantly more likely to shop at off-price apparel stores, highlighting their emphasis on buying new, while saving both time and money.
This suggests that the powerful blend of treasure-hunting and deep value, central to both the off-price and thrift experiences, is driving traffic from a variety of audiences, and that other industries could benefit from combining affordability with the allure of unique products.
Diving deeper into the location intelligence for the apparel space further highlights thrift and off-price’s broad appeal – and that a combination of quality and price motivates consumers to visit different retailers.
Between 2019 and 2024, the share of Bloomingdale’s, Saks Fifth Avenue, Neiman Marcus, and Nordstrom visitors that also visited a Goodwill or Ross Dress for Less increased significantly.
And while this could mean that the current economic climate is causing some higher-income consumers to trade down to lower-priced retailers, it could also be that consumers are prioritizing sustainability and seeking value in terms of “bang for their buck” – shopping a combination of retailers depending on the cost versus quality considerations for each purchase.
Consumers increasingly expect to shop on their own terms, opting for a more flexible shopping experience that blurs the lines between traditional retail channels and categories.
Superstores and warehouse stores, for example, often evoke the image of navigating aisle after aisle of nearly every product imaginable – a time-consuming endeavor given the sheer size of their stores. But the latest location intelligence shows that more consumers are turning to these retailers for super-quick shopping trips.
Between 2019 and 2024, the share of visits lasting less than ten minutes at Target, Walmart, BJ’s Wholesale Club, Sam’s Club, and to a lesser extent Costco, rose steadily – perhaps due to increased use of flexible BOPIS (buy online, pick-up in-store) and curbside pick-up options. These stores may also be seeing a rise in consumers popping in to grab just a few items as-needed or to cherry-pick particular deals to complement their larger online shopping orders.
This trend highlights the demand for frictionless store experiences that allow visitors to conveniently shop or pick up orders even at large physical retailers.
And the breaking down of traditional retail silos isn’t limited to big-box chains. Diving into the data for quick service restaurants (QSR), fast casual chains, and grocery stores indicates that more consumers are also looking for new ways to grab a convenient bite.
Since 2019, grocery stores have been claiming an increasingly large share of the midday short visit pie – i.e. visits between 11:00 AM 3:00 PM lasting less than ten minutes – at the expense of QSR chains. This suggests that consumers seeking quick and affordable lunches are increasingly turning to grocery stores to pick up a few items or take advantage of self-service food bars. Notably, the rise in supermarket lunching hasn’t come at the expense of fast-casual restaurants, which have also upped their quick-service games – and have seen a small increase in their share of the quick lunchtime crowd over the past five years.
While some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices, it’s clear that an increasing share of consumers see grocery and fast-casual chains as viable options during the lunch rush.
In 2025, tapping into hot trends and creating viral moments are among the most powerful tools for amplifying promotions and driving foot traffic to physical stores.
Retailers across categories have successfully harnessed the power of pop culture collaborations to generate excitement – and visits – by leaning into trending themes. On October 8th, 2024, for example, Wendy’s launched its epic Krabby Patty Collab, inspired by the beloved SpongeBob franchise. And during the week of the offering, the chain experienced a remarkable 21.5% increase in foot traffic compared to an average week that year.
Similarly, Crumbl – adept at creating buzz through manufactured scarcity – sparked a frenzy with the debut of its exclusive Olivia Rodrigo GUTS cookie. Initially available only at select locations near the artist’s concert venues, the cookie was launched nationwide for a limited time from August 19th to 24th, 2024. This buzz-driven release resulted in a 27.7% traffic surge during the week of the launch, as fans rushed to get a taste of the star-studded treat.
And it’s not just dining chains benefiting from these pop-culture moments. On February 16th, 2025, Bath & Body Works launched a Disney Princess-inspired fragrance line, perfect for fans of Cinderella, Ariel, Belle, Jasmine, Moana, and Tiana. The collaboration resonated, fueling a 23.2% visit spike for the chain.
While tapping into existing pop-culture trends has the ability to drive traffic, so does creating a new one. Analysis of movie theater visits on National Popcorn Day (Sunday, January 19th, 2025) shows how initiating a trend can spur social media engagement and impact in-person traffic to physical retail spaces.
National Popcorn Day was a successful promotional holiday across the movie theater industry in 2025. Both Regal Cinemas and AMC Theatres offered popcorn-based promotions on the day, but Cinemark’s “Bring Your Own Bucket” campaign, in particular, appears to have spurred a significant foot traffic boost during the event.
Visits to Cinemark on National Popcorn Day in 2025 increased 57.5% relative to the Sunday visit average for January and February 2025, as movie-goers showed off their out-of-the-bucket popcorn receptacles on social media. Clearly, by starting a trend that invited creativity and expression, Cinemark was able to amplify the impact of its National Popcorn Day promotion.
Location intelligence illuminates some of the key trends shaping consumer behavior in 2025. The data reveals that value-driven shopping, demand for flexibility across touchpoints, and the power of unique retail moments have the power to drive consumer engagement and the success of retail categories, brands, and products.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
