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We recently launched a podcast called Anchored – and if you're a frequent visitor of The Anchor, this one's for you. Anchored brings together the sharpest minds in retail, real estate, and consumer behavior for honest, in-depth conversations about where the industry is actually headed.
Every episode is packed with ideas worth holding onto. Here are a few standout insights from our released episodes in Season 1:
Watch: The $4 Billion Ceiling: Why Great Retail Brands Stop Growing
Watch: Why Retail Needs More Art and Less Science
Watch: From Hype to Hybrid: The Evolution of Retail Media
Watch: The In-Store Mega Channel
Watch: Convenience Meets Connection
Watch: The New Retail Recipe
The common thread: the physical store is worth far more than most brands realize. Listen to Anchored to hear why – and explore more retail insights at Placer.ai/anchor.
The 2026 World Cup kicked off on June 11th – and so, it turns out, did one of Chipotle's biggest traffic days of the year. To mark the occasion, the fast-casual chain offered a buy-one-get-one entrée deal to anyone who walked in wearing a soccer jersey after 3 p.m. local time.
And the promotion delivered a World-Cup-worthy visit spike. Nationwide foot traffic on June 11 ran 55.5% above Chipotle's 2026 year-to-date daily average – edging out the chain’s March tattoo BOGO, which ran 48.8% above the daily average. A jersey, it would seem, is an easier ask than a tattoo – even a fake one. And unlike the tattoo promotion, which was only available from 3 p.m. to 4 p.m., the World Cup offer ran through closing, giving customers a much larger window to participate.
The afternoon launch also concentrated demand later in the day. Because the promotion began at 3 p.m., visits between 3 p.m. and 10 p.m. ran 88.0% above the year-to-date average for those hours, significantly outpacing the all-day lift.
Chipotle's World Cup BOGO is a reminder of how much a well-timed, low-friction promotion can move foot traffic – especially one tied to a cultural moment as big as the World Cup. The jersey requirement kept the barrier to entry low, the 3 p.m. start funneled demand into the dinner daypart, and the brand's everyday regulars likely did the rest.
For more data-driven dining insights, visit Placer.ai/anchor.
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Darden Restaurants will report year-end results on June 25, closing the books on a fiscal year in which the Olive Garden parent raised its guidance even as much of casual dining contended with cautious consumers. What's powering the outperformance – and which of Darden's banners are doing the heavy lifting? We dove into the data to find out.
Visits to Darden's brands climbed 2.4% year over year (YoY) in Q1 2026 (January through March), even as traffic to the wider full-service restaurant category fell 1.3%.
And the gap doesn't just reflect Darden's expanding fleet. Average visits per location rose 0.5% YoY across the company's brands while declining 0.5% for the category as a whole – suggesting Darden is driving incremental demand at existing restaurants, not just adding new ones. The pattern echoes the results posted by the company last quarter, when blended same-restaurant sales beat the casual dining benchmark by 540 basis points.
Visits and Average Visits Per Location, Q1 (Jan.–Mar.) 2026 vs. Q1 2025
So what is fueling Darden’s success?
Among the company’s two largest brands, LongHorn Steakhouse has been the clear pacesetter, posting YoY same-store visit growth in every month of 2026 so far. The brand is likely benefiting from America's protein obsession, with meat demand climbing as high-protein diets go mainstream. And with grocery-store beef prices elevated, a steakhouse dinner may feel like particularly good value – especially as Darden has deliberately kept LongHorn's menu pricing below inflation while continuing to invest in food quality. That pricing gap may begin to narrow, however, as management has indicated that menu price increases are expected to move closer to inflation levels this quarter.
Olive Garden's performance, by contrast, has been more volatile. Some of the brand’s YoY visit fluctuations likely reflect calendar effects – March 2026 had one fewer Saturday than March 2025, while May benefited from an extra Sunday. But the flagship is also doing plenty right. Its springtime Buy One, Take One promotion and lighter-portion menu options have helped sharpen its value message, likely contributing to May's return to growth. And the brand delivered when it mattered most: On Mother's Day – one of the biggest dining-out occasions of the year – average visits per location to Olive Garden jumped 4.1% YoY, even as full-service restaurant visits rose just 2.2%.
Elsewhere in Darden's casual dining portfolio, Chuy’s slipped in four of the first five months of 2026, underscoring the challenges facing full-service Tex-Mex operators amid intense competition from fast-casual alternatives. Cheddar's Scratch Kitchen, meanwhile – the company's deepest value brand – generated same-store visit growth in four of the first five months of 2026, including a 3.1% increase in May. While some of that performance likely reflects easier comparisons, it also underscores the continued appeal of clearly differentiated value-oriented dining.
Darden's strongest momentum, however, is coming from the upper end of its portfolio. After entering fiscal 2026 with same-restaurant sales declining amid soft business travel, Darden’s fine-dining segment swung to 2.1% growth by last quarter on private dining gains and Ruth's Chris Steak House's three-course fixed-price menu. And visit data suggests this recovery continued into the spring, with May benefiting from a strong Mother’s Day across the segment: Average visits per location to The Capital Grille surged 16.7% YoY on the holiday, while Ruth’s Chris and Eddie V’s posted gains of 7.9% and 5.9%, respectively.
Upscale casual Yard House also performed well – strength management has credited to the brand's "socially energized bar" and distinctive menu, which position it as a social gathering destination rather than just another dinner stop.
Darden's results highlight the advantage of a diversified portfolio built around distinct consumer occasions and value propositions. Cheddar's owns everyday affordability, LongHorn serves a juicy steak at an accessible price point, Yard House anchors a night out, and the fine dining banners serve as go-to destinations for life’s celebrations. Olive Garden, meanwhile, competes in the most crowded part of the casual dining market, and its more uneven performance reflects that. But the flagship's value plays – and its standout Mother's Day – suggest it is finding its footing in the middle, too.
Can Darden's distinct brand positioning continue to drive outperformance as 2026 unfolds?
Check back with Placer.ai/anchor for the latest traffic insights.
On a national level, retail foot traffic held notably steady in May 2026. However, even relatively small fluctuations at the state level tell a story of two external pressures – a sharp run-up at the pump and a destructive mid-May storm outbreak – shaping consumer behavior.
The chart below shows year-over-year (YoY) visits to overall retail by state in May 2026. And while performance varied somewhat by state,all changes remained within the narrow range of ±2 percentage points. Nationwide, overall retail sat relatively flat at 0.3% YoY – stability that suggests that consumers are closely managing their budgets amid a challenging economic backdrop.
Still, even modest year-over-year swings in foot traffic highlight the influence of two state-level pressures: ongoing gas price increases and adverse weather conditions.
Gas prices continued to climb sharply in May 2026, and the map above suggests a relationship between YoY price hikes at the pump and retail visitation patterns. Regions that experienced the largest YoY increases in gas prices, such as the Midwest and Ohio – where prices climbed by over 45% and 50%, respectively – were often those that saw retail foot traffic soften. This could at least partly reflect consumers adjusting their spending to offset higher fuel costs.
Meanwhile, the regions with the lowest average gas price, the Gulf Coast and Lower Atlantic, or the West Coast – which experienced the smallest YoY price increase of (only) about 30% – for the most part posted positive YoY retail foot traffic. This trend held even as average gas prices along the West Coast reached over $5.5 per gallon – the highest in the country – suggesting that changes in gas prices had a greater impact on consumer traffic patterns than the absolute price level itself.
But fuel costs were only part of the retail foot traffic story in May 2026. Across the Midwest and parts of the Mid-Atlantic, a multi-day severe weather outbreak brought tornadoes, large hail, and flash flooding to the region. The same weather system also contributed to wildfire activity across southwestern Kansas and parts of Colorado, Oklahoma, and the Texas Panhandle.
As the map above shows, the band of declining retail visits running through the Midwest, Ohio Valley, and Mid-Atlantic – closely tracking the path of these storms. This alignment suggests that severe weather amplified existing economic headwinds and gas price sensitivity, limiting consumer movement in affected markets.
May's retail traffic patterns suggest overall consumer caution with regional nuance influenced by varying degrees of gas price pressures and local weather events.
What will retail foot traffic look like in the weeks ahead? Visit Placer.ai/anchor to find out.
Amazon recently announced that Prime Day 2026 will take place from June 23rd to 26th, marking an earlier-than-usual start to the summer promotional season. While Prime Day itself is primarily an online event, retailers with a significant brick-and-mortar presence often join the fray with competing sales, either during Amazon's event or in the lead-up to Fourth of July promotions. So what does retail foot traffic reveal about the state of the consumer heading into this key shopping period? We dove into the data to find out.
Despite ongoing headwinds, foot traffic to major retail chains for the first five months of the year stayed in positive territory relative to 2025, a notable showing given the macroeconomic uncertainty weighing on consumer sentiment. And even though the pace of growth has cooled since March – likely due in part to the sharp increase in gas prices – the direction never turned negative.
That consistency matters heading into Prime Day. Even as growth moderated through the spring, audiences continued to choose physical retail, suggesting that in-store visits are holding up rather than ceding ground to online channels. For retailers planning competing summer promotions, the steady baseline of positive year-over-year (YoY) traffic suggests that demand is present, and the opportunity lies in converting resilient visit volume into stronger spend during the promotional window.
Segmenting consumer traffic by driving distance shows that even the most acute headwind facing consumers right now – elevated gas prices – has done little to fundamentally alter shopping behavior. Even though longer-distance visits pulled back sharply in March with the onset of the gas price hike, the retreat proved short-lived – by April, every distance band had returned to positive growth, and the recovery held into May.
The quick rebound suggests that the March pullback in longer drives was largely temporary and did not mark a lasting shift toward online shopping. Consumers remain willing to make longer trips to stores – a healthy signal of shopping intent heading into the summer promotional season. And with gas prices now beginning to ease, the conditions look even more favorable for offline retailers as the promotional season approaches.
Zooming in on weekly visits to major retailers, however, reveals a more volatile, retailer-specific picture beneath the steady monthly averages.
The biggest distinction is between retailers entering the summer from a position of strength and those looking for a boost. Costco, Target, and (to a slightly lesser effect) Best Buy maintained year-over-year traffic gains throughout the spring – suggesting that, for these retailers, promotional events are more likely to amplify existing momentum than to create it.
Meanwhile, Walmart's traffic in recent weeks remained largely in line with last year, potentially reflecting continued pressure on its more value-oriented customer base – making the upcoming promotional events an important opportunity to reignite growth.
Home Depot and Lowe's fall somewhere in between. Both have shown signs of improvement after a prolonged slowdown, making the July 4th period an important test of whether that recovery can continue.
Consumer sentiment remains under pressure ahead of the early summer promotional events, but foot traffic data suggests that shoppers have not materially pulled back from physical stores. The resilience of longer-distance visits, combined with easing gas prices and generally positive traffic trends, points to a consumer who is becoming more selective rather than disengaged.
As retailers roll out competing promotions over the coming weeks, the key question will be where they choose to spend. Retailers already generating traffic momentum appear well positioned to capitalize on the season, while those facing softer visitation trends will be looking to promotions to reaccelerate growth.
For more data-driven retail insights, visit placer.ai/anchor
Perhaps the nicest gift you can give a parent is a meal they don't have to cook – complete with cloth napkins, quality family time, and no dishes to clean afterward. That's why Mother's Day and Father's Day consistently deliver some of the biggest traffic surges of the year for full-service restaurants (FSRs).
But with fuel prices still elevated and consumers continuing to watch their spending, will families still splurge on dining out this Father's Day, or will some opt for lower-cost alternatives? Which restaurant chains stand to benefit the most from the holiday – and where might diners find a quieter table if they're hoping to avoid the crowds?
Mother's Day and Father's Day have long ranked among the restaurant industry's most important occasions – and Mother's Day this year was no exception.
On May 10th, 2026, visits to full-service restaurants surged 56.0% above the average Sunday, while rising 1.5% year over year compared to Mother's Day 2025. Diners also spent more time at restaurants, with average dwell time climbing 12.8% above a typical Sunday – suggesting longer celebrations and potentially larger checks.
Limited-service restaurants, meanwhile, saw visits dip slightly below their typical Sunday baseline – suggesting that consumers weren't trading down. Even amid economic uncertainty, families appeared willing to pay a premium for the experience of celebrating Mom with a sit-down meal. And with Mother's Day and Father's Day consistently ranking among the busiest days of the year for full-service restaurants, Mother's Day's strong performance bodes well for another successful Father's Day season.
Sunday Visits to Full-Service and Limited-Service Restaurants vs. the 12-Month Sunday Average
FSR Visits on Mother’s Day 2026 vs. Mother’s Day 2025
Mother’s Day vs. 12-Month Sunday Average (FSR)
Father’s Day vs. 12-Month Sunday Average (FSR)
On a typical Sunday, Texas Roadhouse is already the nation's most-visited full-service restaurant chain, capturing 7.9% of FSR visits. Chili's follows at 7.1%, while Olive Garden captures 6.5%.
Mother's Day reshuffles the leaderboard somewhat. Both Texas Roadhouse and Olive Garden gain meaningful share as families gather for celebratory meals, with Texas Roadhouse narrowly maintaining its lead. On Mother's Day 2026, Texas Roadhouse captured 9.2% of FSR visits, while Olive Garden followed closely at 8.8%.
Father's Day, however, is a very different story. Last year, Texas Roadhouse captured 9.4% of all full-service restaurant visits, while both Chili's (5.8%) and Olive Garden (5.7%) lagged far behind. Steak, it seems, is exceptionally dad-coded.
The flip side, of course, is that Father's Day may be one of the quieter times to enjoy a plate of unlimited breadsticks. As families flock to steakhouses to celebrate Dad, Olive Garden's share of visits falls well below its typical Sunday levels, making it a surprisingly uncrowded alternative for diners looking to avoid the holiday rush.
Parents, it turns out, are very good for the restaurant business. And if Mother's Day is any indication, June 21st is poised to provide another meaningful boost for the segment this year – giving operators another opportunity to capitalize on one of the category's most reliable traffic-driving occasions.
To keep on top of full-service dining trends, follow Placer.ai/anchor.
The first quarter of 2024 was generally a good one for retailers. Though unusually cold and stormy weather left its mark on the sector’s January performance, February and March saw steady year-over-year (YoY) weekly visit growth that grew more robust as the quarter wore on.
March ended on a high note, with the week of March 25th – including Easter Sunday – seeing a 6.1% YoY visit boost, driven in part by increased retail activity in the run-up to the holiday. (Last year, Easter fell on April 9th, 2023, so the week of March 25th is being compared to a regular week.)
Though prices remain high and consumer confidence has yet to fully regain its footing, retail’s healthy Q1 showing may be a sign of good things to come in 2024.
Drilling down into the data for leading retail segments demonstrates the continued success of value-priced, essential, and wellness-related categories.
Discount & Dollar Stores led the pack with 11.2% YoY quarterly visit growth, followed by Grocery Stores, Fitness, and Superstores – all of which outperformed Overall Retail. Dining also enjoyed a YoY quarterly visit bump, despite the segment’s largely discretionary nature. And despite the high interest rates continuing to weigh on the housing and home renovation markets, Home Improvement & Furnishings maintained just a minor YoY visit gap.
Discount & Dollar Stores experienced strong YoY visit growth throughout most of Q1 – and as go-to destinations for groceries and other other essential goods, they held their own even during mid-January’s Arctic blast. In the last week of March, shoppers flocked to leading discount chains for everything from chocolate Easter bunnies to basket-making supplies – driving a remarkable 21.5% YoY visit spike.
Dollar General continued to dominate the Discount & Dollar Store space in Q1, with visits to its locations accounting for nearly half of the segment’s quarterly foot traffic (44.7%). Next in line was Dollar Tree, followed by Family Dollar and Five Below. Together, the four chains – all of which experienced positive YoY quarterly visit growth – drew a whopping 91.6% of quarterly visits to the category.
Rain or shine, people have to eat. And like Discount & Dollar Stores, traditional Grocery Stores were relatively busy through January as shoppers braved the storms to stock up on needed items. Momentum continued to build throughout the quarter, culminating in a 10.5% foot traffic increase in the week ending with Easter Sunday.
Like in other categories, it was budget-friendly Grocery banners that took the lead. No-frills Aldi drove a chain-wide 24.4% foot traffic increase in Q1, by expanding its fleet – while also growing the average number of visits per location. Other value-oriented chains, including Trader Joe’s and Food Lion, experienced significant foot traffic increases of their own. And though conventional grocery leaders like H-E-B, Kroger, and Albertsons saw smaller visit bumps, they too outperformed Q1 2023 by meaningful margins.
January is New Year’s resolution season – when people famously pick themselves up off the couch, dust off their trainers, and vow to go to the gym more often. And with wellness still top of mind for many consumers, the Fitness category enjoyed robust YoY visit growth throughout most of Q1 – despite lapping a strong Q1 2023.
Predictably, Fitness’s visit growth slowed during the last week of March, when many Americans likely indulged in Easter treats rather than work out. But given the category’s strength over the past several years, there is every reason to believe it will continue to flourish.
For Fitness chains, too, cost was key to success in Q1 – with value gyms experiencing the biggest visit jumps. EōS Fitness and Crunch Fitness, both of which offer low-cost membership options, saw their Q1 visits skyrocket 28.9% and 22.0% YoY, respectively – helped in part by aggressive expansions. At the same time, premium and mid-range gyms like Life Time and LA Fitness are also finding success – showing that when it comes to Fitness, there’s plenty of room for a variety of models to thrive.
Superstores – including wholesale clubs – are prime destinations for big, planned shopping expeditions – during which customers can load up on a month’s supply of food items or stock up on home goods. And perhaps for this reason, the category felt the impact of January’s inclement weather more than either dollar chains or supermarkets – which are more likely to see shoppers pop in as needed for daily essentials.
But like Grocery Stores and Discount & Dollar Stores, Superstores ended the quarter with an impressive YoY visit spike, likely fueled by Easter holiday shoppers.
As in Q4 2023, membership warehouse chains – Costco Wholesale, BJ’s Wholesale Club, and Sam’s Club – drove much of the Superstore category’s positive visit growth, as shoppers likely engaged in mission-driven shopping in an effort to stretch their budgets. Still, segment mainstays Walmart and Target also enjoyed positive foot traffic growth, with YoY visits up 3.9% and 3.5%, respectively.
Moving into more discretionary territory, Dining experienced a marked January slump, as hunkered-down consumers likely opted for delivery. But the segment rallied in February and March, even though foot traffic dipped slightly during the last week of March, when many families gathered to enjoy home-cooked holiday meals.
Coffee Chains and Fast-Casual Restaurants saw the largest YoY visit increases, followed by QSR – highlighting the enduring power of lower-cost, quick-serve dining options. But Full-Service Restaurants (FSR) also saw a slight segment-wide YoY visit uptick in Q1 – good news for a sector that has yet to bounce back from the one-two punch of COVID and inflation. Within each Dining category, however, some chains experienced outsize visit growth – including favorites like Dutch Bros. Coffee, Slim Chickens, In-N-Out Burger, and Texas Roadhouse.
Since the shelter-in-place days of COVID – when everybody had their sourdough starter and DIY was all the rage – Home Improvement & Furnishings chains have faced a tough environment. Many deferred or abandoned home improvement projects in the wake of inflation, and elevated interest rates coupled with a sluggish housing market put a further damper on the category.
Against this backdrop, Home Improvement & Furnishings’ relatively lackluster Q1 visit performance should come as no surprise. But the narrowing of the visit gap in March – which also saw one week of positive visit growth – may serve as a promising sign for the segment. (The abrupt foot traffic drop during the week of March 25th, 2024 is likely a just reflection of Easter holiday shopping pattern.)
Within the Home Improvement & Furnishings space, some bright spots stood out in Q1 – including Harbor Freight Tools, which saw visits increase by 10.0%, partly due to the brand’s growing store count. Tractor Supply Co., Menards, and Ace Hardware also registered visit increases.
January 2024’s stormy weather left its mark on the Q1 retail environment, especially for discretionary categories. But as the quarter progressed, retailers rallied, with healthy YoY foot traffic growth that peaked during the last week of March – the week of Easter Sunday. All in all, retail’s positive Q1 performance leaves plenty of room for optimism about what’s in store for the rest of 2024.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
