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After a weather-disrupted start to the year, March delivered a clear signal that the office recovery is once again moving forward. The latest data points to a seasonal rebound alongside tightening workplace policies translating into sustained return-to-office (RTO) gains.
March 2026 marked the busiest March for office visits since the onset of COVID, with traffic just 26.5% below 2019 levels.
Part of this strength was calendar-driven, as the month included 22 working days compared to 21 in both 2019 and 2025. But even after adjusting for this difference, the underlying trend remained firmly positive. Average visits per working day were 29.8% below 2019 levels and 6.4% higher than March 2025, pointing to real and continuing momentum in the market.
On a regional basis, substantive year-over-year (YoY) gains were seen across every major market but Washington, D.C., where adjusting for working days revealed a 3.4% YoY visit gap – possibly influenced by a mid-month severe storm event that may have kept some workers home in a region relatively unaccustomed to such disruptions.
Miami and New York remained at the top of the recovery curve, with office visits exceeding 90% of pre-COVID baselines.
But the more interesting story is unfolding on the West Coast, where some of the nation’s biggest recovery laggards are making steady progress. Los Angeles recorded the strongest YoY growth of any analyzed market, supported in part by the comparison to early 2025, when the city was still reeling from January’s wildfires. San Francisco, where an AI-driven recovery remains in full swing, also continued to build momentum, with visits up 15.4% YoY. The city is steadily climbing the post-pandemic recovery rankings – after avoiding the bottom spot since September 2025, it edged up to third from last for the second month in a row.
As hybrid policies continue to tighten and companies like Stellantis join the growing list of employers requiring five-day-a-week attendance, workplace behavior is shifting slowly but surely toward more in-person work. And While office attendance is unlikely to return to pre-COVID norms, additional mandates set to take effect later this year at organizations ranging from Home Depot to the California state government point to continued gains in office utilization in the months ahead.
For more data-driven RTO analyses, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
While artificial intelligence was the undeniable protagonist of Shoptalk Spring 2026, the discussions illuminated a landscape far more nuanced than simple automation. Retailers are currently navigating a perfect storm of behavioral shifts, ranging from the physiological impact of GLP-1 medications to the cultural resurgence of the mall driven by Gen Alpha. In response, the industry is moving away from rigid demand planning toward a model defined by extreme operational agility, where the lines between digital agents and physical storefronts are increasingly blurred – an evolution reflected in the four key takeaways from this year’s event.
The most significant evolution in the digital space is the transition from traditional e-commerce to Agentic Commerce, or "A-Commerce" (hat tip Shoptalk’s Joe Laszlo). As AI agents begin to autonomously manage discovery, price comparison, and purchasing for consumers, the retail industry must pivot to serve these non-human decision-makers. This shift has the potential to disrupt the long-standing trend of retail concentration. By lowering the cost of customer acquisition and brand formation, AI is effectively leveling the playing field, allowing niche brands to challenge established giants and potentially reversing a decade of market consolidation.
Consumer behavior is currently evolving faster than at any point in recent history. The widespread adoption of GLP-1 medications has created a "lifestyle domino effect" that stretches far beyond the pharmacy. Data shows these medications are not only shifting primary grocery destinations but are also triggering a chain reaction in discretionary spending. A significant weight loss often prompts a total wardrobe refresh, which in turn leads to increased spending on housewares as consumers feel a renewed desire to host social gatherings and showcase their updated personal aesthetic.
Simultaneously, Gen Alpha is coming of age and bringing a surprising nostalgia for the physical "mall hangout" culture. Brands are responding by leaning heavily into "recommerce" and resale markets to build long-term community engagement. In this environment, lifetime value is no longer just about the initial transaction but about fostering a continuous cycle of brand interaction through niche marketplaces and circular economies.
The physical store is not dying; it is being re-engineered to function like a high-end service environment. The industry is moving toward a "hotel check-in" model where computer vision and loyalty integrations allow retailers to identify customers the moment they cross the threshold. This level of tracking is part of a new value exchange: consumers grant access to their data in return for hyper-personalized in-store media and a frictionless shopping experience. This evolution notably aims to eliminate "security friction," such as locked display cabinets, by replacing them with seamless, background-monitoring technologies.
Behind these front-end changes lies a total re-engineering of the supply chain. The traditional discipline of demand planning, which relies on historical data, is being replaced by "demand sensing." This model uses real-time AI to create highly reactive inventory flows that can pivot instantly based on current market signals. Furthermore, the economics of fulfillment have reached a tipping point; micro-fulfillment centers are now financially viable at a threshold of just 500 orders per day. This democratization of automation allows a broader range of retailers to offer localized, rapid delivery that was once the exclusive domain of the industry's largest players.
The retail playbook is being aggressively rewritten in 2026 as the industry moves past the era of mere experimentation and into one of total operational integration. The convergence of autonomous "A-Commerce" agents, the physiological lifestyle shifts triggered by GLP-1 medications, and the unexpected cultural resurgence of the physical mall among Gen Alpha has rendered legacy forecasting models obsolete. Success in this new landscape now depends on a retailer’s ability to bridge the gap between high-tech digital convenience and hyper-personalized, frictionless physical experiences. Ultimately, the winners of this cycle will be those who replace static planning with real-time demand sensing, ensuring they remain as agile as the rapidly evolving consumers they serve.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Despite the ongoing economic uncertainty, year-over-year (YoY) foot traffic trends to brick and mortar retail chains has been generally positive all year, with only three out of the first fourteen weeks of the year posting visit declines.
During Easter week, visits rose 5.7% compared to the week of March 31 to April 4, 2025 – the second biggest YoY increase of the year so far, following Valentine's Day week. And while some of this lift likely reflects calendar shifts, as Easter fell later in April in 2025, it also underscores consumers’ continued willingness to shop – especially for special occasions – despite broader headwinds.
Indeed, AI-powered location intelligence also shows a 1.9% increase in traffic compared to Easter Week 2025, and a 7.4% lift compared to the year-to-date weekly retail traffic average – highlighting current consumer resilience.
Easter generated increases in retail foot traffic across most of the country, but the strongest lift was in the Southeast, as can be seen on the map below. The region’s outsized performance likely reflects a combination of factors, including stronger cultural emphasis on Easter-related gatherings and traditions, favorable spring weather that supports in-store shopping, and a higher reliance on brick-and-mortar retail formats.
Retail traffic data for Easter Week 2026 suggests that retail traffic in 2026 is being supported by stable underlying demand, with holidays like Easter acting as accelerators rather than compensating for weakness. At the same time, the Southeast’s outperformance reinforces the need for regionally tailored strategies, as the ability to convert seasonal demand into store visits varies significantly across markets.
For more data-driven retail insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Q1 2026 is in the books and there were some key elements that popped when we looked at the data.
While we’re all about location data, few things get us as excited as the glorious combination of behavioral location analytics with sentiment data. So, we ran a poll of retail industry professionals with our friends at ShopTalk, and the results were fascinating. But two answers really stood out.
First, only 30% of respondents felt that ‘inspiration’ was a key element of the store experience. This was shockingly low considering how powerful the ‘discover mode’ aspect of the shopper journey can be. It also speaks to the massive potential in better maximizing this component to drive product engagement, sales and retail media opportunities.
Second, while 44% of respondents expected Agentic AI to boost digital commerce and 22% expected to simply fragment digital’s current share, 34% felt it would be a tide that lifted all boats. This is hugely positive in that it indicates a growing recognition that the benefit of digitally native innovations is not limited to the digital environment.
In January, all mall formats in the Placer.ai Mall Index saw a boost. A nice start for malls, but maybe just a fluke?
The February data came in and showed that all mall formats once again saw a boost. This gives more evidence to the going hypothesis that top tier malls are in the midst of a significant and ongoing renaissance. While this clearly has huge ramifications for site selection and placemaking at these centers, it also speaks to an ongoing potential for a significant swath of lower tier malls to drive their own revolutions with a greater focus on driving complementary offerings and local audiences.
I’m hardly unbiased when it comes to Target, but since the week beginning January 26th through the week beginning March 23rd – the retailer has seen nothing but visit growth, with visits averaging a 7.8% year over year lift during that period.
Does this mean that every problem is solved? No. But it does show that while there were clearly challenges faced in recent years, there is a unique potential for Target because of their market positioning and brand. We called them out as one of the clear candidates for a major recovery in 2026 and they are showing early signs that validate that call.
In September of 2024 Costco raised the cost of membership. Did this deter potential members and limit visits? Nope.
Instead, Costco has seen continued growth and an expansion of its audience with new groups becoming a bigger part of its overall mix. The result is the latest sign that Costco’s growth could actually have many more levels to hit with just the expansion of its audience.
In a guest post for The Anchor dunnhumby’s Erich Kahner broke down the grocery segment and powerful positioning that two groups had. Savings-First grocers like Aldi or Lidl were well positioned to grab visits with a clear value offering that emphasized price, an especially powerful tool in a period of seemingly endless economic volatility. On the other hand, Quality-First grocers like Sprouts were leading with an emphasis, not on price, but on exceptional product quality. And while these two concepts may seem like obvious draws for consumers, the ability to so effectively center an offering around a core promise gives these brands a unique market position and the ability to effectively deliver on and prioritize this position.
But there is a third group – the unicorns. In this case, Kahner focused on brands like Trader Joe’s and H-E-B and their ability to leverage authenticity, ideal product mix and a powerful understanding of their audience to deliver an exceptional and targeted experience. And this is critical because it represents the latest example that the antidote to bifurcation – the push to exceptional quality and exceptional value across categories – is authenticity. The ability to create an experience and product offering that stands out and truly resonates for a core audience.
Yes, there are continued improvements in office visitation led largely by more dramatic year over year lifts in areas that took longer to recover like San Francisco. However, there is an overall sense that the current state of affairs in office is generally stable. And this is great for office real estate.
Hybrid work has absolutely changed behavior, but it didn’t stop professionals from coming to the office – or many businesses from demanding this return. But there are clear indications of what drives more office visits. Proximity, industry, and family status all present clear signals of how often an audience will visit the office during a specific period. The positive here is that it shows a clear rationale for why people don’t visit, and it is not because they don’t value the office.
The takeaway? Expect an office-centric version of hybrid work to continue setting the overall pace.
For more data-driven retail & CRE insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Club Pilates’ journey since its acquisition by Xponential Fitness represents a rare and large-scale success in the boutique fitness space. Since 2019, the chain has increased its monthly visits by over 200%, largely by expanding aggressively and saturating existing markets.
But same-store data suggests that the brand, having built a dense and expansive studio footprint, may be hitting its first ceiling, and expansion alone may not be enough to sustain the momentum of the past couple of years. Instead, the chain will likely need to combine new location openings with unlocking the latent value within its existing network of 1,400+ studios – growing membership, driving more engagement, improving utilization, and deepening customer relationships.
To that end, Xponential is pursuing a multi-pronged strategy aimed at boosting unit-level economics, including improving member acquisition and investing in digital upgrades to enhance conversion and retention. The company is also testing pricing and packaging strategies alongside studio refreshes and new class formats to increase engagement and utilization with the goal of improving profitability across the existing studio base.
But even as Xponential Fitness works to improve performance at existing locations, expansion – which has been Club Pilates’ primary growth engine to date – will remain an important part of the strategy, with the company aiming to open locations in both "new and existing geographies."
AI-powered location analytics reveal that most Club Pilates visits come from local clients, a trend which has remained remarkably consistent throughout the chain's aggressive expansion. In 2025, around 70% of visits came from patrons travelling less than five miles to reach the studio and more than 85% originated within a 10-mile radius – underscoring the highly local nature of the business.
Because most customers come from nearby, opening additional studios allows the brand to reach new local audiences rather than relying on a single location to cover an entire market. When spaced appropriately, this can grow total demand with limited overlap, while marketing across the market helps reduce the cost of acquiring each new member. As a result, even if same-store visits begin to level off, the brand can continue to grow by expanding its footprint – capturing new pockets of local demand that existing studios do not fully serve.
As Club Pilates enters its next phase, growth will depend both on opening new studios and on optimizing its existing network – improving utilization, deepening engagement, and refining pricing. With strong local density and a loyal, routine-driven customer base, the brand is well positioned to increase member lifetime value through digital enhancements and more personalized experiences. If executed well, this shift from pure expansion to expansion and optimization could elevate Club Pilates from a fast-growing chain to a true fitness super-brand.
For more data-driven consumer insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Traffic to malls increased in Q1 2026 across all three formats analyzed – indoor malls, open-air shopping centers, and outlet malls – largely thanks to strong performances in the first two months of the year.
But March 2026 visits were more subdued, with indoor malls seeing a slight year-over-year (YoY) decline of 1.1% and outlet malls experiencing a steeper drop of 4.1% compared to March 2025. Open-air shopping centers were the only format to maintain growth, though their 3.2% YoY visit increase – though solid – was still more modest than the stronger gains seen by the format in January and February.
So what happened in March? Why did open-air shopping centers fare better than their peers? And how can malls return to growth across formats going into Q2?
Some of the dip may be due to calendar differences – March 2026 had one less Saturday than March 2025 – and since Saturdays are typically malls' busiest day, the shift likely impacted overall visits for the month.
But a closer look at daypart trends can shed additional light on both the strength earlier in the quarter and the slowdown in March. In Q1 overall, growth was concentrated at the edges of the day: traffic before 11 AM and after 8 PM saw the strongest gains, with additional support from the early evening (5 PM–8 PM). In contrast, midday traffic – the largest share of visits – was relatively flat for open-air centers and slightly negative for indoor and outlet malls. Still, robust edge growth was sufficient to offset this softness and drive overall quarterly gains.
But in March, growth in morning and evening hours slowed – particularly for indoor and outlet malls – while midday declines became more pronounced. This meant that the off-peak gains were no longer sufficient to offset weakness in the core of the day – leading to the YoY traffic declines for indoor and outlet malls.
But even as traffic to indoor and outlet malls declined, open-air shopping centers maintained growth momentum due to two key advantages. First, the format maintained most of its morning and evening gains, and its midday traffic trends ease from growth to stability rather than from stability to decline like for indoor and outlet malls – so the growth at the edges was still enough to offset the flat visits midday. Second, open-air centers are less dependent on midday visits, with around 77% of visits to open-air shopping centers occurring between 11 AM and 8 PM, compared to 83% to 84% for indoor and outlet malls. This means that open-air shopping centers are more resilient to dips in midday visits than the other two formats.
The softness seen in March at indoor and outlet malls does not negate the strong start to 2026, which drove overall YoY visit growth in Q1. However, it does highlight what will be required to sustain that momentum going forward.
The data points to two paths to more durable growth: reigniting demand during peak midday hours through programming, tenant mix, and convenience-driven visits or reducing reliance on that window by expanding traffic in the morning and evening. Open-air shopping centers provide a model for the latter, with a more balanced daypart mix – likely driven by their dining, entertainment, and extended-hour experiences – that has helped cushion midday softness. For indoor and outlet malls, long-term stability will likely depend on a combination of both – strengthening midday performance while also building consistent off-peak demand.
For more data-driven retail insights, visit placer.ai/anchor.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
