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Retail corridors – with their orientation towards apparel flagships, aspirational brands, and dining – have not been immune to the macroeconomic pressures weighing on discretionary retail. Declining consumer sentiment and tariff uncertainty appear to have impacted visits, which decreased year-over-year (YoY) most months since September 2025. And after a relatively resilient January and February, three of the steepest YoY visit gaps of the past year came in March, April, and May 2026, as rising fuel prices added another layer of financial pressure to household budgets.
Zooming in on monthly visit duration provides further evidence that economic headwinds – and pressure at the pump in particular – are having a meaningful impact on retail corridor traffic as the year progresses.
In January and February 2026, visits of less than 30 minutes decined compared to 2025 while visits of 30 minutes or more increased. This could reflect ongoing cost-of-living concerns – with consumers shopping more deliberately, checking prices, and taking longer to decide. In addition, consumers continue to prioritize elevated retail experiences and third-places, which can be cost-effective forms of recreation while encouraging longer dwell times. These factors likely helped fuel growth in extended visits while supporting overall traffic resilience for the first two months of the year.
But since March 2026, economic uncertainty has been compounded by rising fuel prices – perhaps making driving downtown less appealing to some. As a likely consequence, visits under 30 minutes dipped further, and visits of over 30 minutes flattened or declined outright, indicating that retail corridors are seeing an overall contraction of the discretionary-oriented activity they typically depend on.
To be sure, extended visits are still the norm. The average visit to retail corridors remained above two hours throughout the first five months of 2026, as they remain ideal destinations for discovery and leisure time. That strength, alongside incremental improvements in the longest visit buckets could signal an overall visit resurgence in the months ahead.
Retail corridor visitation trends show that consumer behavior can shift quickly in response to macroeconomic conditions. While early 2026 showed signs of more intentional, third-place style visits, the current fuel price spike appears to be putting a damper on mid-to-extended length trips. For retailers and civic stakeholders, resilience may depend on enhancing the consumer experience, in-store and along the corridor, giving consumers a reason to visit – and stay a while.
For more data-driven retail insights, visit placer.ai/anchor.
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The broader restaurant industry continues to navigate a challenging economic environment, and rising gas prices have made value perception an even more important factor for consumers in determining where – and how – they choose to eat. With fuel costs remaining elevated throughout May 2026, we turned to the latest Placer.ai Dining Index data to assess how different dining segments performed and whether these emerging trends continued to gain momentum.
Dining traffic in May 2026 painted a mixed picture for the restaurant industry. Visits to full-service chains rose year-over-year (YoY) after two consecutive months of declines, likely benefiting from both Mother's Day and a favorable calendar shift. May 2026 included five Sundays compared to four in May 2025 – a subtle but meaningful tailwind for sit-down dining. The rebound suggests that even amid a challenging economic backdrop, consumers remain willing to spend on special occasions.
At the same time, pressure continued to build in the more value-oriented dining segments. QSR visit declines widened YoY, while fast-casual traffic growth slowed. Together, these trends provide additional evidence that persistent inflation and tighter household budgets are weighing on consumer behavior – particularly among the typically value-conscious audiences of QSR and fast casual chains.
Some of the weakness in QSR traffic – and even the slowdown in fast casual growth – may be tied to shifting consumer preferences around drive-thru usage and other convenience-based ordering channels
Location intelligence reveals that sub-10-minute visits to the two limited-service segments have underperformed compared to overall visits for several months. And in May 2026, short visits to QSR chains fell sharply YoY, while short visits to fast casual chains also decreased – their first such decline of 2026. The drop in visits under 10 minutes to both segments – a duration typically associated with drive-thru, but also pickup, and delivery orders – suggests that diners are not only looking to reduce fuel consumption but are increasingly prioritizing the experience of dining out over the convenience of picking up food to go.
With summer travel season around the corner and some modest relief at the pump beginning to emerge, drive-thru traffic, for its part, could shift into a higher gear in the weeks and months ahead.
May's dining data highlights a growing divide within the restaurant industry. While consumers continue to make room for special-occasion dining, value-oriented segments face mounting challenges as economic pressures persist. And with short-duration visits declining across both QSR and fast casual chains, elevated fuel costs may be reshaping how consumers approach their favorite chains.
For the latest dining insights, visit Placer.ai/anchor.
Following five consecutive quarters of declining same-store sales, Wendy's has appointed Robert D. “Bob” Wright – fresh off a successful turnaround at Potbelly – to steer the Dublin, Ohio-based chain back to growth. Can Wright work his magic once again? We dove into the data to understand what it will take to engineer another comeback.
Wendy's appointment of Bob Wright is rooted in his success leading Potbelly through a strong post-pandemic recovery. During Wright's tenure, Potbelly outperformed the broader fast-casual segment, while Wendy's has struggled to keep pace with the QSR industry's recovery – and Wendy's is likely betting that Wright can bring a similar turnaround playbook to Wendy's.
But whether Wright can replicate his success at Potbelly depends, in part, on what's driving Wendy's current challenges.
While macroeconomic headwinds have pressured value-oriented restaurant spending, they do not fully explain Wendy’s recent traffic struggles.
Wendy’s, McDonald’s, Burger King, and Taco Bell all attract visitors from trade areas with similar median household incomes, yet Wendy’s has been the only chain to consistently post substantially weaker same-store visit performance over the past year.
Cross-visitation data further suggests that Wendy's challenges extend beyond macroeconomic headwinds. Since 2019, Wendy's customers have become increasingly likely to visit competing restaurant chains, indicating that the brand may be losing differentiation in an increasingly crowded market.
The encouraging news for Wendy's is that the traffic data points to several areas of underlying strength. If Wendy's can reconnect with consumer segments and dayparts where it has historically demonstrated traction, it may be able to reignite growth without fundamentally reinventing the brand.
On the demographic front, AI-based location analytics suggests that Wendy's may already possess an advantage that many restaurant chains are trying to build – a meaningful connection with younger consumers. Compared to the broader QSR industry, Wendy's captured market includes a larger share of younger, nonfamily households, indicating that the brand has established a stronger foothold among Gen Z and younger millennials than many of its peers.
So rather than trying to fundamentally reshape its customer base, Wendy's may have a greater opportunity to build on an audience that is already engaging with the brand. The success of initiatives such as the SpongeBob SquarePants collaboration demonstrates how culturally relevant campaigns can translate that engagement into traffic gains, giving Wendy's a potential blueprint for strengthening its relevance with younger consumers even further.
At the same time, the chain also overindexes on older consumers, positioning it to appeal to two demographic groups that many brands struggle to reach simultaneously. This positions the brand to appeal to two demographic groups that many restaurant concepts struggle to reach simultaneously and may create opportunities across multiple dining occasions. In particular, older consumers could represent a valuable audience for breakfast, a daypart where Wendy's has historically invested heavily but has recently begun to pull back.
Indeed, Wendy's has recently allowed some franchisees to reduce breakfast hours as demand has softened across the industry. Yet the data suggests that the brand's breakfast's challenges are not solely a function of weakening consumer demand for QSR breakfast – Wendy's morning traffic has fallen substantially faster than the category as a whole, pointing to a meaningful share loss.
That dynamic – especially given the brand's overindexing among older diners – raises questions about whether further retrenchment is the right long-term strategy. Even though breakfast accounts for a relatively small share of overall visits (less than 9% of Wendy's visits take place between 6 AM and 10 AM) abandoning the daypart risks accelerating traffic declines, and it is not clear that consumers who stop visiting Wendy's for breakfast will simply shift their visits to lunch or dinner. Instead, targeted efforts to improve breakfast awareness, relevance, and differentiation could help Wendy's close one of its largest performance gaps and recapture incremental visits that might otherwise be lost to competitors.
While Wendy's challenges are real, location analytics suggest that the chain is far from starting from scratch. Between its established appeal among younger consumers, its strength with older diners, and a breakfast business that still has room to improve, Wendy's has several levers it can pull to regain momentum. If Bob Wright can apply the same combination of focus, differentiation, and disciplined execution that fueled Potbelly's turnaround, Wendy's may be better positioned for a comeback than recent traffic trends suggest.
For more data-driven dining insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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May 2026 brought a fresh round of return-to-office (RTO) pressure – PNC Financial's five-day mandate took effect at the start of the month, while EY told its U.S. tax teams to plan for more in-person time this summer. Both join a growing list of employers tightening face-time policies. At the same time, gas prices climbed to an average of $4.61 in May, making the commute more expensive for employees who drive to work.
How did these competing forces play out on the ground? Did the office recovery continue, or was May the first month this year to show signs of slowing down? We dove into the data to find out.
At first glance, May's results suggest a slowdown. Total visits to the Placer.ai Nationwide Office Index were 38.6% below May 2019 levels and 1.2% below May 2025.
But the apparent weakness is largely explained by the calendar. May 2026 included only 20 working days, compared to 21 in May 2025 and 22 in May 2019. When adjusting for business days, visits were actually 3.7% higher than last year and just 32.4% below the 2019 baseline – compared to 34.9% for May 2025. In other words, May 2026 was the busiest May for per-working-day office attendance since the pandemic, extending the streak in which every month so far this year has set a post-pandemic high for its respective calendar month.
Still, even when normalized, the pace of YoY growth was modest, suggesting that higher commuting costs may be tempering some of the gains from ongoing return-to-office initiatives.
Nationwide Office Index, May 2026
The same calendar effect carried across the major markets, where most cities showed year-over-year declines on raw visits that turned positive once working days were accounted for. San Francisco led the year-over-year (YoY) field, with per-working-day visits up 8.2% – tracking the city's AI-driven leasing recovery. With its strongest leasing quarter this year since 2014, declining office availability, and robust net absorption, the city appears increasingly well-positioned to sustain its momentum.
Los Angeles followed at +6.5% YoY per working day, with Dallas, Chicago, Miami, New York, and Boston all in positive territory. Only three markets stayed slightly negative: Denver, down 1.4% from a year ago, Houston, down 0.6%, and Washington, D.C., essentially flat at -0.1%.
Denver's continued softness likely reflects the same dynamics noted last month – a particularly remote-friendly labor market and record-high downtown vacancy. Still, improving net absorption and gradually strengthening demand for Class A office space may portend stronger visitation trends in the months ahead. Houston's slight decline, meanwhile, may partly stem from contraction in its dominant energy sector, where major employers such as Chevron have reduced local headcount.
On the longer view versus 2019, the RTO rankings held their usual shape. Miami remained the clear leader, sitting 11.0% below its pre-pandemic baseline on a per-working-day basis, with New York next at 18.3% below. Denver finished last once more, down 48.4% from 2019. And San Francisco held onto third-to-last position, showing how far it has come from its former status as the nation's weakest-performing office market.
The pace of office recovery moderated in May, but the calendar accounted for most of the apparent weakness. On a per-working-day basis, office attendance continued to rise, with gains recorded across most major markets.
Whether lower gas prices or additional RTO mandates will reignite a faster recovery later in the year remains to be seen. For now, however, the data suggests that office utilization continues to inch upward, even as the pace of improvement becomes more gradual.
For more data-driven office recovery analyses, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Despite reports of record-low consumer sentiment in May 2026, consumer foot traffic increased year-over-year across all mall formats in May, marking the second straight month of gains and the fourth positive month of 2026.
Some of May's gains may be attributable to a calendar shift. May 2026 included one additional Sunday and one fewer Thursday than May 2025 – and because Sundays typically generate stronger mall traffic than Thursdays, the difference in weekday composition likely provided a tailwind for visitation.
Still, even after adjusting for differences in weekday composition, YoY traffic growth remained positive for both indoor malls and open-air centers. Even outlet malls – which typically require longer drives and cater to less affluent shoppers – maintained traffic levels in line with last year despite ongoing economic pressures.
Year-over-Year Change in Average Daily Visits by Weekday and Mall Format, With Each Format's Calendar-Normalized Monthly Trend
Bars show the year-over-year change in average daily visits for each weekday; dashed lines show each format's calendar-normalized monthly figure.
The stable-to-positive mall visitation trends are particularly notable given the broader discretionary retail environment, where consumer traffic has declined YoY since mid-April as rising gas prices and economic uncertainty have begun to weigh on spending behavior.
What is setting malls apart? One potential explanation is that mall visits and traditional retail spending are increasingly decoupled. Unlike standalone retail stores, malls serve a variety of purposes beyond shopping, including dining, fitness, entertainment, and socializing. As a result, consumers may be scaling back purchases of discretionary goods without materially reducing their mall visits. And while they may be spending less on apparel, accessories, or other retail categories, they may still be spending money within the mall ecosystem through restaurants, entertainment venues, and other services.
But that does not necessarily mean that mall traffic is disconnected from retail demand – as mall resilience may also simply be a reflection of the ongoing bifurcation of the U.S. consumer. Compared to the broader discretionary retail sector, malls draw from more affluent trade areas, giving them greater exposure to households that have remained relatively insulated from recent economic pressures. In this view, consumers are not simply visiting malls for non-retail activities – they are continuing to shop there as well. The combination of a more affluent customer base and an increasingly diversified mix of uses may help explain why mall traffic has remained resilient even as visitation across much of discretionary retail has softened.
While economic uncertainty and weak consumer sentiment are likely to remain headwinds in the months ahead, recent traffic data suggests that malls continue to occupy a unique position within the retail landscape. As malls increasingly blend retail, dining, entertainment, and services – and continue to attract relatively affluent consumers – the sector may remain better positioned than much of discretionary retail to weather a more challenging consumer environment.
A common theme that spanned across the post-pandemic period of the retail industry has been resilience. Each time consumers throughout the United States faced adversity, they seemed to come back even stronger, often defying logic and expectations. Revenge spending often became the norm for many shoppers over the past six years, even as consumers accumulated mounting debts, utilized buy-now-pay-later services, and faced steep price increases due to tariffs and inflation. It has led to the question or if – or when – consumers might finally reach their breaking point.
The answer to that question might just be revealing itself to the retail industry in real time. In the face of rising prices across retail goods, services, and gasoline – particularly since the outbreak of the Iran War – consumers appear to be finally hitting the pause button on retail visitation in a stark way.
This coincides with another sobering statistic regarding consumer sentiment. According to the University of Michigan’s Monthly Survey of Consumers, which tracks consumer sentiment over time since the 1950’s, the May 2026 sentiment index fell to 44.8 – the lowest sentiment recorded since the inception of the survey. Consumers are feeling the pressure in all aspects of life, and their outlook is bleak on areas like the economy and their personal financial situations.
Despite the somewhat strong start to retail visitation in 2026, partially due to favorable comparable periods against early 2025, since mid-April there has been a noticeable change in retail traffic, both to discretionary and non-discretionary sectors. According to the same consumer sentiment index, April stood at 49.8, which was down 4 points from March.
While visitation to the Placer 100 Index, which includes 100 of largest retail chains across the U.S., and non-discretionary retail categories are still showing slight growth year-over-year, discretionary categories have declined. At the same time, it should be remembered that this period is being compared to last year’s pre-tariff rally among shoppers, which may also be impacting discretionary consumption.
Still, discretionary purchases are a logical place for the consumer to begin altering their consumption, especially for lower and middle-income shoppers who might be disproportionately impacted by rising fuel costs. Even with value-based options – like off-price retail – anything that is considered a “want” vs. a “need” are being reconsidered.
Waning consumer sentiment and increased economic uncertainty can both spur this change in behavior, and with sentiment at a record low, it’s clear that shoppers are trying to save instead of splurge right now.
For more data-driven consumer insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
Walmart, Target, and Costco are three of the most popular retailers in the country, drawing millions of shoppers through their doors each day. Each of these retail giants boasts distinct strengths and strategies that cater to their unique customer bases, allowing them to thrive in a highly competitive market.
This white paper takes a closer look at some of the factors that are helping the three chains flourish. How does Walmart’s positioning as a family-friendly retailer help it drive visits in its more competitive markets? How can Target leverage its reach to drive more loyal visits? And what does the increase in young shoppers frequenting membership warehouse clubs mean for Costco?
We dove into the location analytics to explore these questions further.
Examining monthly visitation patterns for the three retail giants shows Costco’s wholesale club model leading the way with consistent year-over-year (YoY) visit growth – ranging from 6.1% in stormy January 2024 to 13.3% in June. Family favorite Walmart followed closely behind, seeing YoY foot traffic growth during all but two months, when visits briefly trailed slightly behind 2023 levels before rebounding.
Target, meanwhile, had a slower start to the year, with visits trending below 2023 levels for most of January to April. Over this same period (the three months ending May 2024), Target reported a 3.7% decline in YoY comparable sales. But since then, things have begun to turn around for the chain, with YoY visits rising in May (2.5%), June (8.9%), and July (4.7%). This renewed visit growth into the second half of the year bodes well for the superstore – and the ongoing back-to-school season may well push visits up further as the summer winds down.
For all three chains, Q2 2024’s visit success has likely been bolstered in part by summer deals and intensifying price wars – as the retailers slash prices to woo inflation-weary consumers back to the store.
Over the past few years, consumer behaviors have been changing rapidly in response to shifting economic conditions. This next section explores some of these changes at Walmart, Target, and Costco, to better understand what may be driving these shifts.
One way that consumers have traditionally responded to inflation and other headwinds has been through the adoption of mission-driven shopping – making fewer, but longer, trips to retailers, so that every visit counts. Superstores and wholesale clubs, which offer one-stop shopping experiences, have long been prime destinations for these extended shopping trips. And even during periods when visits have lagged, these retailers have often benefited from extended dwell times – leading to bigger basket sizes.
A look at changes in average dwell times at Walmart and Target suggests that as YoY visits have picked up, dwell times have come down – perhaps reflecting a normalization of consumers’ shopping patterns. With inflation stabilizing and gas prices lower than they were in 2022 and 2023, customers may feel less pressure to consolidate shopping trips than they have in recent years.
In contrast, Costco’s comparatively long dwell times have remained stable over the past several years. The warehouse club’s bulk offerings, plentiful free samples, and inexpensive food court encourage shoppers to spend more time browsing the aisles than they would at other retailers. And even if mission-driven shopping continues to subside, Costco customers will likely keep on making extra-long shopping trips.
While inflation is cooling faster than expected, prices remain high, and new players are stepping into the retail space occupied by Walmart, Target, and Costco – especially dollar stores. Though higher-income customers increasingly rely on the three retail giants for many of their purchases, customers of more modest means are often drawn to the rock-bottom prices offered at dollar stores.
And analyzing the cross-shopping patterns of visitors to Walmart, Target, and Costco shows that growing shares of visitors to the three behemoths also visit Dollar Tree on a regular basis. In Q2 2019, the share of visitors to Walmart, Target, and Costco who frequented Dollar Tree at least three times ranged between 9.8% and 13.7%. But by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is leaning into this increased interest among superstore shoppers. Over the past year, Dollar Tree added some 350 Dollar Tree locations, even as it shuttered nearly 400 Family Dollar stores. And the chain recently acquired the leases of some 170 99 Cents Only Stores – offering Dollar Tree access to a customer base accustomed to buying everything from groceries to household goods. As Dollar Tree continues to grow its footprint and expand its food offerings, the chain will be better positioned than ever to provide a real challenge to Walmart, Target, and Costco.
Still, the three retail giants each have unique offerings that distinguish them from dollar stores. This next section examines what sets Walmart, Target, and Costco apart – and how they can continue to strengthen their competitive edge.
With competition on the rise, Walmart, Target, and Costco must display agility in navigating an ever-evolving market landscape. This section dives into the data for each chain’s more successful metro areas to see what factors are helping them outperform nationwide averages – and what metrics the retailers can harness to try to replicate these results nationwide.
Target recently expanded its Target Circle Rewards program, rolling out three new tiers for its 100 million members. And this focus on loyalty has proven successful for the chain. Demographic and visitation data reveal a strong correlation between the median household incomes (HHIs) of Target locations’ captured markets across CBSAs (core-based statistical areas), and their share of loyal visitors in Q2 2024: CBSAs where Target locations’ captured markets had higher median HHIs also tended to draw more repeat monthly visitors.
Target’s captured markets in the Los Angeles-Long Beach-Anaheim, LA CBSA, for example, featured a median HHI of $89.8K in Q2 2024 – and 48.0% of the chain’s LA visitors frequented a Target at least twice a month during the quarter. Target stores in the Chicago-Naperville-Elgin, IL-IN-WI CBSA, where the chain’s captured markets had a median HHI of $88.7K in Q2 2024, also had a loyalty rate of 48.0%.
Target generally attracts a more affluent audience than Walmart. And even as the superstore slashes prices to attract more price-conscious consumers, the retailer is also taking steps likely to enhance its popularity among higher-income households. In April 2024, Target debuted a paid membership tier within its loyalty program offering perks like same-day delivery for a fee. Maintaining and expanding these premium offerings will be key for Target as it seeks to attract more affluent customers and replicate its high-performing results in CBSAs nationwide.
The persistent inflation of the past few years, while challenging for some retailers, has also created new opportunities – particularly for wholesalers. Membership warehouse clubs, including Costco, are gaining popularity among younger shoppers, a cohort often looking for new ways to stretch their more limited budgets. An October 2023 survey revealed that nearly 15% of respondents aged 18 to 24 and 17% of those aged 25 to 30 shop at Costco.
A closer look at some of Costco’s best-performing CBSAs for YoY visit-per-location growth highlights the significance of these younger shoppers: In H1 2024, the company’s YoY visit-per-location growth was strongest in areas with higher-than-average shares of young urban singles.
For example, the San Diego-Chula Vista-Carlsbad, CA CBSA experienced visit-per-location growth of 10.4% YoY in H1 2024, while the nationwide average stood at 7.9%. And the CBSA’s share of Young Urban Singles, defined by the Spatial.ai: PersonaLive dataset as “singles starting their careers in trade and service jobs,” was 12.1%, well above Costco’s nationwide average of 7.3%.
Walmart is a one-stop shop for everything from affordable groceries to clothing to home furnishings, making it especially popular among families. The retailer actively courts this segment with baby offerings designed to meet the needs of both kids and parents, virtual offerings in the metaverse, and collectible toys.
And visitation data reveals a connection between the extent of different Walmart locations’ YoY visit growth and the share of households with children in their captured markets.
In H1 2024, nationwide visits to Walmart increased by 4.1% YoY, while the share of households with children in the chain’s overall captured market hovered just under the nationwide baseline. But in some CBSAs where Walmart outpaced this nationwide growth, the retail giant also proved especially adept at attracting parental households – outpacing relevant statewide baselines.
In Boston-Cambridge-Newton, MA, for example, Walmart experienced 5.0% YoY visit growth in H1 2024 – while the share of households with children in the chain’s local captured market stood 7% above the Massachusetts state average. And in Grand Rapids-Kentwood, MI, where Walmart’s share of parental households outpaced the Minnesota state average by an even wider 15% margin, the retailer saw impressive 7.3% YoY visit growth. This pattern repeated itself in other metro areas, suggesting that there may be a correlation between local Walmart locations’ visit growth and their relative ability to draw households with children.
Walmart can continue solidifying its market position by leaning into its family-oriented offerings and expanding its footprint in regions with growing populations of young families.
Walmart, Target, and Costco all experienced YoY visit growth in the final months of H1 2024, with Costco leading the way. And though the three chains still face considerable challenges, each one brings unique strengths to the table. By continuously innovating and responding to changing market conditions, Walmart, Target, and Costco can not only overcome obstacles but also leverage them to reinforce their market positions and drive continued growth.
