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May 2026 brought a fresh round of return-to-office (RTO) pressure – PNC Financial's five-day mandate took effect at the start of the month, while EY told its U.S. tax teams to plan for more in-person time this summer. Both join a growing list of employers tightening face-time policies. At the same time, gas prices climbed to an average of $4.61 in May, making the commute more expensive for employees who drive to work.
How did these competing forces play out on the ground? Did the office recovery continue, or was May the first month this year to show signs of slowing down? We dove into the data to find out.
At first glance, May's results suggest a slowdown. Total visits to the Placer.ai Nationwide Office Index were 38.6% below May 2019 levels and 1.2% below May 2025.
But the apparent weakness is largely explained by the calendar. May 2026 included only 20 working days, compared to 21 in May 2025 and 22 in May 2019. When adjusting for business days, visits were actually 3.7% higher than last year and just 32.4% below the 2019 baseline – compared to 34.9% for May 2025. In other words, May 2026 was the busiest May for per-working-day office attendance since the pandemic, extending the streak in which every month so far this year has set a post-pandemic high for its respective calendar month.
Still, even when normalized, the pace of YoY growth was modest, suggesting that higher commuting costs may be tempering some of the gains from ongoing return-to-office initiatives.
Nationwide Office Index, May 2026
The same calendar effect carried across the major markets, where most cities showed year-over-year declines on raw visits that turned positive once working days were accounted for. San Francisco led the year-over-year (YoY) field, with per-working-day visits up 8.2% – tracking the city's AI-driven leasing recovery. With its strongest leasing quarter this year since 2014, declining office availability, and robust net absorption, the city appears increasingly well-positioned to sustain its momentum.
Los Angeles followed at +6.5% YoY per working day, with Dallas, Chicago, Miami, New York, and Boston all in positive territory. Only three markets stayed slightly negative: Denver, down 1.4% from a year ago, Houston, down 0.6%, and Washington, D.C., essentially flat at -0.1%.
Denver's continued softness likely reflects the same dynamics noted last month – a particularly remote-friendly labor market and record-high downtown vacancy. Still, improving net absorption and gradually strengthening demand for Class A office space may portend stronger visitation trends in the months ahead. Houston's slight decline, meanwhile, may partly stem from contraction in its dominant energy sector, where major employers such as Chevron have reduced local headcount.
On the longer view versus 2019, the RTO rankings held their usual shape. Miami remained the clear leader, sitting 11.0% below its pre-pandemic baseline on a per-working-day basis, with New York next at 18.3% below. Denver finished last once more, down 48.4% from 2019. And San Francisco held onto third-to-last position, showing how far it has come from its former status as the nation's weakest-performing office market.
The pace of office recovery moderated in May, but the calendar accounted for most of the apparent weakness. On a per-working-day basis, office attendance continued to rise, with gains recorded across most major markets.
Whether lower gas prices or additional RTO mandates will reignite a faster recovery later in the year remains to be seen. For now, however, the data suggests that office utilization continues to inch upward, even as the pace of improvement becomes more gradual.
For more data-driven office recovery analyses, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Despite reports of record-low consumer sentiment in May 2026, consumer foot traffic increased year-over-year across all mall formats in May, marking the second straight month of gains and the fourth positive month of 2026.
Some of May's gains may be attributable to a calendar shift. May 2026 included one additional Sunday and one fewer Thursday than May 2025 – and because Sundays typically generate stronger mall traffic than Thursdays, the difference in weekday composition likely provided a tailwind for visitation.
Still, even after adjusting for differences in weekday composition, YoY traffic growth remained positive for both indoor malls and open-air centers. Even outlet malls – which typically require longer drives and cater to less affluent shoppers – maintained traffic levels in line with last year despite ongoing economic pressures.
Year-over-Year Change in Average Daily Visits by Weekday and Mall Format, With Each Format's Calendar-Normalized Monthly Trend
Bars show the year-over-year change in average daily visits for each weekday; dashed lines show each format's calendar-normalized monthly figure.
The stable-to-positive mall visitation trends are particularly notable given the broader discretionary retail environment, where consumer traffic has declined YoY since mid-April as rising gas prices and economic uncertainty have begun to weigh on spending behavior.
What is setting malls apart? One potential explanation is that mall visits and traditional retail spending are increasingly decoupled. Unlike standalone retail stores, malls serve a variety of purposes beyond shopping, including dining, fitness, entertainment, and socializing. As a result, consumers may be scaling back purchases of discretionary goods without materially reducing their mall visits. And while they may be spending less on apparel, accessories, or other retail categories, they may still be spending money within the mall ecosystem through restaurants, entertainment venues, and other services.
But that does not necessarily mean that mall traffic is disconnected from retail demand – as mall resilience may also simply be a reflection of the ongoing bifurcation of the U.S. consumer. Compared to the broader discretionary retail sector, malls draw from more affluent trade areas, giving them greater exposure to households that have remained relatively insulated from recent economic pressures. In this view, consumers are not simply visiting malls for non-retail activities – they are continuing to shop there as well. The combination of a more affluent customer base and an increasingly diversified mix of uses may help explain why mall traffic has remained resilient even as visitation across much of discretionary retail has softened.
While economic uncertainty and weak consumer sentiment are likely to remain headwinds in the months ahead, recent traffic data suggests that malls continue to occupy a unique position within the retail landscape. As malls increasingly blend retail, dining, entertainment, and services – and continue to attract relatively affluent consumers – the sector may remain better positioned than much of discretionary retail to weather a more challenging consumer environment.
A common theme that spanned across the post-pandemic period of the retail industry has been resilience. Each time consumers throughout the United States faced adversity, they seemed to come back even stronger, often defying logic and expectations. Revenge spending often became the norm for many shoppers over the past six years, even as consumers accumulated mounting debts, utilized buy-now-pay-later services, and faced steep price increases due to tariffs and inflation. It has led to the question or if – or when – consumers might finally reach their breaking point.
The answer to that question might just be revealing itself to the retail industry in real time. In the face of rising prices across retail goods, services, and gasoline – particularly since the outbreak of the Iran War – consumers appear to be finally hitting the pause button on retail visitation in a stark way.
This coincides with another sobering statistic regarding consumer sentiment. According to the University of Michigan’s Monthly Survey of Consumers, which tracks consumer sentiment over time since the 1950’s, the May 2026 sentiment index fell to 44.8 – the lowest sentiment recorded since the inception of the survey. Consumers are feeling the pressure in all aspects of life, and their outlook is bleak on areas like the economy and their personal financial situations.
Despite the somewhat strong start to retail visitation in 2026, partially due to favorable comparable periods against early 2025, since mid-April there has been a noticeable change in retail traffic, both to discretionary and non-discretionary sectors. According to the same consumer sentiment index, April stood at 49.8, which was down 4 points from March.
While visitation to the Placer 100 Index, which includes 100 of largest retail chains across the U.S., and non-discretionary retail categories are still showing slight growth year-over-year, discretionary categories have declined. At the same time, it should be remembered that this period is being compared to last year’s pre-tariff rally among shoppers, which may also be impacting discretionary consumption.
Still, discretionary purchases are a logical place for the consumer to begin altering their consumption, especially for lower and middle-income shoppers who might be disproportionately impacted by rising fuel costs. Even with value-based options – like off-price retail – anything that is considered a “want” vs. a “need” are being reconsidered.
Waning consumer sentiment and increased economic uncertainty can both spur this change in behavior, and with sentiment at a record low, it’s clear that shoppers are trying to save instead of splurge right now.
For more data-driven consumer insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
We recently attended the 2026 National Restaurant Association Show in Chicago, and the mood on the floor reflected an industry navigating a more complicated demand environment than it faced a year ago. With gas and grocery prices ticking higher over the past few months, consumers are once again tightening their belts and scrutinizing every dining decision, leaving operators to fight harder for share of stomach against a wider range of food retailers. Yet despite the headwinds, the show also surfaced plenty of bright spots: some chains are still driving traffic gains through new products, sharper value messaging, and operational improvements – from menu innovation to loyalty and tech-enabled efficiency – that are resonating with cautious diners. The takeaways below unpack where the pressure is greatest, who's breaking through anyway, and what it all signals for the back half of 2026.
Placer’s visitation trends reinforce this uncertain consumer environment. Below, we show weekly year-over-year visit trends for the QSR, fast casual, casual dining, and fine dining categories. After a strong start to February – partly the result of lapping the macroeconomic uncertainty a year ago amid the initial tariff announcements – visitation trends for the QSR, fast casual, and casual dining segments have generally fallen year-over-year (YoY) the past few months. Meanwhile, visits to fine dining restaurants have generally increased YoY, with affluent consumers feeling more confident about the macroeconomic environment given recent stock market highs.
Even as caution returned to the consumer, several chains showcased at and around the show stood out as clear traffic winners through Q1. In fast casual, CAVA continued to look like the category's runaway story, posting 9.7% same-restaurant sales growth driven by a striking 6.8% jump in guest traffic – outpacing peers including Chipotle, which has been working through a "Recipe for Growth" turnaround after stretches of negative comps.
In the burger and Mexican QSR space, Burger King delivered a 5.8% U.S. comp gain in Q1 – its biggest lift in years – fueled by family-friendly SpongeBob and Mandalorian tie-ins, while Taco Bell once again served as Yum! Brands' growth engine, leveraging sharp value pricing, steady menu innovation, and a deep digital loyalty program to broaden its appeal across income cohorts.
Coffee was also a frequent topic of conversation at the 2026 NRA Show. Dutch Bros has now strung together five-plus quarters of traffic-led same-store sales gains and is rolling out hot breakfast nationwide. Meanwhile, 7 Brew has emerged as the segment's hottest growth story – posting eye-popping traffic gains and on pace to add more than 400 units in 2026 alone – even as Starbucks continues to navigate a turnaround under CEO Brian Niccol.
Regional QSR burger favorites are pressing their advantage as well. In-N-Out is pushing into Tennessee, Washington, and other new markets, Whataburger continues to extend its footprint outside the Southeast, and Culver's is rolling out a series of menu, technology, and experience updates aimed at sustaining the cult-like loyalty that has long set these regional players apart. In fact, Culver’s might be the story of the QSR category right now, posting same-store visits that ranked among the upper echelon of QSR chains during the first quarter.
One of the most persistent themes at this year's show was that restaurants are no longer just competing with each other for share of stomach. Grocery stores, convenience chains, and warehouse clubs are rapidly upgrading their prepared food offerings, and in many cases capturing everyday meal occasions that restaurants once owned.
Grocery retailers are expanding prepared foods and meals-on-the-go and positioning them as a more affordable alternative to both home cooking and a drive-thru run, while c-stores like 7-Eleven, QuikTrip, and Wawa have invested heavily in made-to-order menus, full kitchens, and even branded QSR partnerships that increasingly rival traditional fast food. Warehouse clubs are pushing in the same direction – Sam's Club, for example, is rolling out fresh, ready-to-serve meals – leaving restaurant operators to defend their turf against a much broader, and noticeably hungrier, retail food ecosystem. YoY visit trends for the QSR category have underperformed other food-at-home categories like grocery stores and superstores over the past twelve months, underscoring this meaningful channel shift.
Taken together, the 2026 show painted a picture of an industry at an inflection point. The tailwinds of pent-up post-pandemic demand have given way to a more discerning consumer, a wider competitive set, and thinner margins for error. The chains that are winning share are doing so with a clear playbook: relevant menu innovation, disciplined value, sticky loyalty, and operational investments that make the experience faster and easier.
As we head into the back half of 2026, the gap between the operators executing on those fundamentals and those still searching for an answer is likely to widen further. The pressure on the industry is real, but so is the opportunity – and the brands willing to keep adapting to where the consumer is actually headed should remain well-positioned to come out ahead.
For more data-driven insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The Super Mario Galaxy Movie dominated the 2026 box office and drove a massive spike in theater visits – but the real story goes beyond ticket sales.
Location analytics as well as audience survey data from The People's Platform reveal how the blockbuster reshaped who went to the movies, how they spent their time, and where they spent their money afterward. Families with children made up a larger share of theater audiences, with theater trade areas reflecting broader economic diversity than any Q1 2026 release. The film also fueled a surge in morning matinee attendance and contributed to shorter average theater dwell times thanks to its family-friendly runtime. And during the first two weeks of the movie's release, the data shows an increase in post-movie theater QSR visitation as families extended the outing beyond the screening itself.
For the full analysis, read the article here.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The Iran conflict and resulting supply disruptions pushed average U.S. gas prices from $2.80 per gallon in early January to $4.49 by mid-May – a nearly 60% increase. And while consumers initially appeared willing to absorb higher fuel costs, recent traffic patterns suggest that sustained pressure at the pump may finally be impacting behavior.
When gas prices initially began rising in early March 2026, both retail and fuel demand remained relatively resilient. As the chart below shows, discretionary retail and gas station visits hovered near or above prior-year levels – indicating that consumers were largely maintaining their shopping and driving habits. Meanwhile, non-discretionary retail traffic continued to post modest year-over-year (YoY) gains, perhaps a product of ongoing macroeconomic instability and the overall strength of essentials-based retail.
The Easter calendar shift – with the holiday falling on April 20th in 2025 and April 5th in 2026 – even provided a temporary lift across all three categories, which may have masked some of the early effects of rising fuel prices. Non-discretionary retail saw the strongest Easter impact – visits rose 10.0% YoY during the week of March 30th, 2026 – as consumers prepared for holiday gatherings. Easter-related travel also appears to have supported gas station visits, which increased 1.3% and 2.2% YoY the weeks of March 30th and April 6th, respectively. Discretionary retail benefited from the calendar shift as well, with visits increasing 5.0% YoY the week of April 6th, and 5.8% YoY the week of April 13th – likely driven by a combination of post-Easter promotions and spring break travel.
Following a temporary Easter-related lift, location intelligence suggests that consumer behavior reached an inflection point in mid-April. The week of April 13th marked both the second consecutive week in which average gas prices exceeded $4.00 per gallon and the first week since the start of the supply disruption that gas station visits fell below year-ago levels. Since then, gas stations have experienced persistent YoY visitation declines, suggesting that consumers may be driving less or holding out between fill-ups.
Beginning the week of April 20th, discretionary retail traffic also slipped below prior-year levels – pointing to a potential pullback in non-essential shopping trips. Non-discretionary retail proved more resilient, remaining near or above the previous year’s levels from that week onward (a brief YoY visit gap the week of April 13th was likely due to the Easter calendar shift). And yet, even visits to essentials-based categories dipped below prior-year levels the week of May 18th, indicating that consumers may be shopping more deliberately or consolidating trips as transportation costs rise.
While consumers initially appeared willing to absorb higher fuel costs, recent foot traffic trends suggest that prolonged high prices at the pump have influenced fill-up and retail behavior across the board. However, if consumers continue to see some relief, that pressure could ease in the weeks ahead.
Want to stay informed on the latest consumer behavior trends? Visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
In today’s retail landscape, consumer behavior is influenced by a multitude of factors, directly impacting the success of products and brands. This report explores the latest trends in value perception, shopping behavior, and media consumption that impact which brands consumers are most likely to engage with – and how.
In the apparel space, consumers continue to prioritize value and unique merchandise.
Analysis of visits to various apparel categories reveals a steady increase in the share of visits going to off-price retailers and thrift stores at the expense of traditional apparel chains.
And the popularity of off-price chains and thrift stores appears to be widespread across multiple audience segments. Analyzing trade area data with the Experian: Mosaic psychographic dataset reveals a clear preference for second-hand retailers among both younger (ages 25-30) and older (51+) consumer segments. Meanwhile, middle-class parents aged 36-45 with teenagers – the “Family Union” segment – are significantly more likely to shop at off-price apparel stores, highlighting their emphasis on buying new, while saving both time and money.
This suggests that the powerful blend of treasure-hunting and deep value, central to both the off-price and thrift experiences, is driving traffic from a variety of audiences, and that other industries could benefit from combining affordability with the allure of unique products.
Diving deeper into the location intelligence for the apparel space further highlights thrift and off-price’s broad appeal – and that a combination of quality and price motivates consumers to visit different retailers.
Between 2019 and 2024, the share of Bloomingdale’s, Saks Fifth Avenue, Neiman Marcus, and Nordstrom visitors that also visited a Goodwill or Ross Dress for Less increased significantly.
And while this could mean that the current economic climate is causing some higher-income consumers to trade down to lower-priced retailers, it could also be that consumers are prioritizing sustainability and seeking value in terms of “bang for their buck” – shopping a combination of retailers depending on the cost versus quality considerations for each purchase.
Consumers increasingly expect to shop on their own terms, opting for a more flexible shopping experience that blurs the lines between traditional retail channels and categories.
Superstores and warehouse stores, for example, often evoke the image of navigating aisle after aisle of nearly every product imaginable – a time-consuming endeavor given the sheer size of their stores. But the latest location intelligence shows that more consumers are turning to these retailers for super-quick shopping trips.
Between 2019 and 2024, the share of visits lasting less than ten minutes at Target, Walmart, BJ’s Wholesale Club, Sam’s Club, and to a lesser extent Costco, rose steadily – perhaps due to increased use of flexible BOPIS (buy online, pick-up in-store) and curbside pick-up options. These stores may also be seeing a rise in consumers popping in to grab just a few items as-needed or to cherry-pick particular deals to complement their larger online shopping orders.
This trend highlights the demand for frictionless store experiences that allow visitors to conveniently shop or pick up orders even at large physical retailers.
And the breaking down of traditional retail silos isn’t limited to big-box chains. Diving into the data for quick service restaurants (QSR), fast casual chains, and grocery stores indicates that more consumers are also looking for new ways to grab a convenient bite.
Since 2019, grocery stores have been claiming an increasingly large share of the midday short visit pie – i.e. visits between 11:00 AM 3:00 PM lasting less than ten minutes – at the expense of QSR chains. This suggests that consumers seeking quick and affordable lunches are increasingly turning to grocery stores to pick up a few items or take advantage of self-service food bars. Notably, the rise in supermarket lunching hasn’t come at the expense of fast-casual restaurants, which have also upped their quick-service games – and have seen a small increase in their share of the quick lunchtime crowd over the past five years.
While some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices, it’s clear that an increasing share of consumers see grocery and fast-casual chains as viable options during the lunch rush.
In 2025, tapping into hot trends and creating viral moments are among the most powerful tools for amplifying promotions and driving foot traffic to physical stores.
Retailers across categories have successfully harnessed the power of pop culture collaborations to generate excitement – and visits – by leaning into trending themes. On October 8th, 2024, for example, Wendy’s launched its epic Krabby Patty Collab, inspired by the beloved SpongeBob franchise. And during the week of the offering, the chain experienced a remarkable 21.5% increase in foot traffic compared to an average week that year.
Similarly, Crumbl – adept at creating buzz through manufactured scarcity – sparked a frenzy with the debut of its exclusive Olivia Rodrigo GUTS cookie. Initially available only at select locations near the artist’s concert venues, the cookie was launched nationwide for a limited time from August 19th to 24th, 2024. This buzz-driven release resulted in a 27.7% traffic surge during the week of the launch, as fans rushed to get a taste of the star-studded treat.
And it’s not just dining chains benefiting from these pop-culture moments. On February 16th, 2025, Bath & Body Works launched a Disney Princess-inspired fragrance line, perfect for fans of Cinderella, Ariel, Belle, Jasmine, Moana, and Tiana. The collaboration resonated, fueling a 23.2% visit spike for the chain.
While tapping into existing pop-culture trends has the ability to drive traffic, so does creating a new one. Analysis of movie theater visits on National Popcorn Day (Sunday, January 19th, 2025) shows how initiating a trend can spur social media engagement and impact in-person traffic to physical retail spaces.
National Popcorn Day was a successful promotional holiday across the movie theater industry in 2025. Both Regal Cinemas and AMC Theatres offered popcorn-based promotions on the day, but Cinemark’s “Bring Your Own Bucket” campaign, in particular, appears to have spurred a significant foot traffic boost during the event.
Visits to Cinemark on National Popcorn Day in 2025 increased 57.5% relative to the Sunday visit average for January and February 2025, as movie-goers showed off their out-of-the-bucket popcorn receptacles on social media. Clearly, by starting a trend that invited creativity and expression, Cinemark was able to amplify the impact of its National Popcorn Day promotion.
Location intelligence illuminates some of the key trends shaping consumer behavior in 2025. The data reveals that value-driven shopping, demand for flexibility across touchpoints, and the power of unique retail moments have the power to drive consumer engagement and the success of retail categories, brands, and products.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
