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At the start of 2025, expectations for retail were optimistic – focused on replacement cycles, a rebound in discretionary spending, and continued consumer strength. In reality, the year has been far more disruptive than that early narrative anticipated.
Consumers faced ongoing pressure from economic uncertainty, weather disruptions, employment concerns, and declining confidence. With consumers more connected to real-time news than ever, shoppers adjusted their retail decisions quickly as conditions changed, often taking a cautious, defensive approach to spending.
The discretionary side of the retail industry, also known as general merchandise, has shouldered most of the impact of changing consumer dynamics. As consumers looked to create a balance between their needs and their wants, oftentimes the “needs” won out. In general, visitation to non-discretionary categories has remained relatively stable, while there has been more volatility across the discretionary space.
The non-discretionary retail sectors benefited from value based models like value grocery chains and dollar and discount stores. Warehouse clubs emerged as the new one-stop-shop for consumers as superstores struggled to maintain in-store traffic. And fresh format grocery stores still found success with wealthier consumers and new store formats.
Despite the challenges overall, there have still been pockets of growth and emerging trends that have shaped the discretionary sector. And, despite a lot of stormy weather, consumers continue to maintain some level of resilience. In particular, the holiday season has been shaped by this unforeseen optimism despite the circumstances of many shoppers.
Here’s a look back at the trends and stories that shaped discretionary categories in 2025:
One of the most stark examples of the current retail climate continues to be the bifurcation of consumers. The retail industry, particularly in discretionary categories, has been bolstered by wealthier shoppers, as lower and middle income families become more discerning and stretched financially. This trend became more pronounced throughout 2025, and the second half of 2025 saw a large pullback by “aspirational” shoppers.
The luxury market has been greatly impacted by this trend, as visits by wealthier consumers haven’t been able to offset the decline by more infrequent, aspirational visitors. Overall visit growth to luxury apparel and accessories retailers slowed in Q3 when compared to 2024 levels, and those trends have continued into the holiday season.
According to Spatial.ai’s PersonaLive consumer segmentation, 2025 has seen a higher distribution of visits by Ultra Wealthy Families, Sunset Boomers, and Upper Suburban Diverse Families as there has been a contraction of visits by Near-Urban Diverse Families, and City Hopefuls. Aspirational shoppers who may have once saved for or set aside disposable income for luxury purchases may have had to shift those funds elsewhere as lower income shoppers become more financially strained.
Retailers are going to face more pressure next year as this bifurcation continues and consumer spending becomes more polarized. Full-price brands and those that fit somewhere in the middle are going to need creative solutions to court consumers, especially those who have become much more discerning this year.
The American retail landscape has long been associated with the wide array of specialty retailers that operate all across the country. Whether mastering American fashion, stories, or experiences, retailers have ingrained themselves into the fabric of consumers’ celebrations, gifts, and leisure time.
For many retailers that have led both media coverage and performance in 2025, success has come down to one simple concept: going back to their roots. Retail brands have always been synonymous with specialties, whether it be quality, styling, service, or expertise. Brands that have once again harnessed these elements to repair relationships with consumers and cement their brand value have been able to circumvent a lot of the economic challenges this year.
The return of Gap has been well documented this year, but it bears repeating because it has been remarkable. While all Gap Inc. brands are somewhere along the road to recovery, the flagship brand has been most impressive. Traffic in 2025 was up 1.1% compared to 2024, which is impressive after years of declines. The brand has focused its marketing and merchandising around the return of trend-right, high quality and affordable American fashion, and shoppers have bought in wholeheartedly.
Nordstrom, another top pick for 2025, cemented its place as a category expert and customer service titan. Whether it be the shoe department, the cafe, or the in-store experience, Nordstrom is once again a top-of-mind destination for shoppers, especially those who have higher levels of disposable income. The chain is benefiting from this return to form, with visits up 2.3% in 2025.
Finally, against all odds, Barnes & Noble has continued its momentum this year. As the industry to be first disrupted by e-commerce, the bookstore category has faced an uphill climb after losing major retail chains and a strong digital presence. Barnes & Noble has been able to harness the power of in-store experience to cement itself as part of the consumers’ communities. As shoppers increasingly look to the retail industry as a third place for socializing, the chain has been able to adapt to keep customers in stores for longer.
With uncertain economic conditions, consumers have been much more discerning about discretionary purchases in 2025 – but still crave the concept of treating themselves. Self-gifting has been on the rise for the past few holiday seasons, but 2025 signaled that even when consumers are more intentional about purchasing, they still crave that joy of the shopping experience.
Small indulgence categories have been on the rise or rebound since the second half of 2025. Beauty, in particular, saw a turn in its business as consumers became more discerning. Beauty has always been synonymous with challenging economic times for consumers, with the “lipstick index” often seen as a barometer for consumer sentiment. Beauty’s rebound could very well continue into 2026 if consumers look for those small ways to update their look and satisfy their need to shop.
Collectibles can also fit into the small indulgence category, especially with 2025’s hottest item, Labubu. Although the viral sensation from retailer POP MART became almost impossible to secure, the price point was attainable for most consumers. Similarly, Trade Joe’s viral mini tote bag also comes at a low price point, at $2.99, and consumers continue to flock to the brand’s stores to purchase during the bag's drops in spring and fall.
The pet category has also had a strong 2025 performance, which can somewhat be attributed to the small indulgence trend. Consumers tend to pull back on self-purchasing, but will often limit the impact felt by pets or children. The pet category has not seen much change in consumer behavior and this trend is likely to continue into 2026.
At the start of 2026, discretionary retail has not so much rebounded as recalibrated. The year revealed a consumer who is highly informed, highly selective, and increasingly comfortable walking away – forcing retailers to compete not just on price or promotion, but on relevance. The winners were not those that chased volume at all costs, but those that clearly articulated why they exist, who they serve, and what role they play in consumers’ lives.
Looking ahead to 2026, the forces that shaped this year – income bifurcation, cautious spending, and the prioritization of emotional value – are likely to intensify. Retailers operating in the middle will face the greatest test, as consumers continue to polarize between value-seeking and premium experiences. Growth will likely come from precision: sharper assortments, clearer brand positioning, and formats that respect both consumers’ financial realities and their desire for moments of joy.
For more data-driven retail insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Between May of 2021 and November of 2025, The Home Depot saw year-over-year (YoY) visits down 50 of 55 months. The initial downturn was likely driven by the intense pull forward of demand during the pandemic, while the latter struggles were driven by a combination of economic headwinds and sector specific challenges. But, however you contextualize the issues, the result was an average monthly decline of 3.6% YoY from May 2021 to April 2025, despite the final months of that period taking place during the retailer’s normal annual visit peak.
But, there were also very positive signs during that period. The weeks prior to Liberation Day saw YoY visit increases of 2.5% and 4.6%, before tariff concerns drove significant declines, and those declines continued with 14 of the next 15 weeks seeing YoY visit drops.
So where are the signs of a sleeping giant?
For one, visits are getting better. The visit gap between May and November 2025 shrunk to just 0.5% – essentially flat.
Then November saw a visit jump of 3.8%, and the strength was part of a sustained effort, with the eight week period from October 20th to the week beginning December 9th seeing consistent YoY visit increases.
In addition, this strength during the holiday period gives added emphasis to the thinking that Home Depot’s return to growth could have been much earlier were it not for the tariff obstacles that appeared in March and April.
Great brand, clear market leadership and smoother sailing? Sounds like a recipe for a 2026 winner.
In the first half of 2025, Starbucks monthly visits were down 0.6% on average. In the first five months of the second half, that number jumped to being up 1.6%, including a 14 week period between September 1st and the week beginning December 1st where the coffee giant saw visits up 12 of 14 weeks driving October and November visits up 3.2% on average YoY. For context, Q4 2024 was down 2.9% YoY.
The takeaway?
There was real reason to be excited about the directional shifts CEO Brian Niccol built his Back to Starbucks strategy around. The concepts resonated and hearkened back to a Starbucks experience that would leverage its unique brand and status. But ultimately, the excitement needed to center around the belief that these strategies could work and be executed effectively.
The last few months have been a powerful indication that those who held this belief were justified. Visits didn’t improve because of strong coffee headwinds, they improved because Starbucks did what they do best – they owned the calendar and leveraged their creativity and brand to drive huge visit spikes. Cups – whether of the Red or Bearista variety – and menu shifts including the epic annual PSL launch drove visit surges, and the chain's massive footprint positioned it to dominate on major shopping days like Black Friday.
TLDR – the new strategy sounded exciting, there’s real evidence that it’s working, and the chain has maintained its unique hold on the calendar and an industry leading ability to drive urgency and visits almost at the flick of a switch. Lots of reasons to expect the Starbucks recovery to continue gaining momentum.
For more data-driven insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Craft retailers – one of the top destinations for purchasing holiday decor – posted impressive year-over-year (YoY) gains this holiday season: AI-powered location analytics reveals that visits to industry leaders Michaels and Hobby Lobby were up YoY by double-digits almost every week of the holiday season. And while some of these chains' success is likely due to the reduced competition – with Party City having ceased its operations earlier this year – the strong growth also suggests that, despite digital competition, the demand for physical browsing and festive inspiration remains high.
We dove into the data to analyze how the holiday decor market is evolving.
The 2025 closures of Party City and JOANN consolidated the crafting sector, leaving Michaels and Hobby Lobby with fewer competitors and driving up YoY visits. This market shift proved particularly advantageous in Q4 as shoppers seeking Halloween decorations and holiday trimmings flocked to the remaining specialty retailers.
But Michaels and Hobby Lobby's success is due to more than just a market consolidation – the two chains have cemented themselves as premier destinations for holiday home decor. And while these retailers have traditionally relied on families looking to fill suburban homes with seasonal cheer, AI-powered location analytics reveal that younger, more urban shoppers are also fueling the holiday traffic boost.
Focusing on October and November data reveals that both chains saw the share of "households with children" in their captured market dip between 2024 and 2025, while the share of Young Professionals and Young Urban Singles increased. This suggests that at least some of the holiday decorating in 2025 was fueled not just by family traditions, but also by a younger generation curating their spaces with viral, budget-friendly finds.
While the exit of competitors like Party City and JOANN cleared the playing field in 2025, Michaels and Hobby Lobby's success is due to more than just absorbing the displaced demand. By capturing a new wave of young, urban shoppers hunting for viral trends, these retailers have proven that holiday décor is no longer solely the domain of suburban families. This successful pivot from traditional utility to trend-driven destination suggests that the craft sector isn't just surviving the retail shakeout; it is effectively reshaping itself for a new generation of consumers.
For more data-driven insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
7 Brew Coffee may be the fastest-growing coffee chain in the US right now. The chain surged from just 14 locations at the start of 2022 to around 500 locations by October 2025. And average visits per location also increased significantly – indicating that despite the breakneck expansion, the drive-thru brand still has significant runway left to grow.
The chain's hypergrowth has been fueled by significant capital, including an equity investment from Blackstone in 2024 and a massive franchise agreement with the Flynn Group to develop an additional 160 stores. With a modular building model that allows for rapid deployment, 7 Brew is positioned to aggressively challenge major drive-thru competitors like Dutch Bros and Scooter's Coffee.
7 Brew's success can also be linked to a broader rise in drive-thru-centric coffee concepts. The chart below illustrates the shifting category dynamics in recent years as leading drive-thru coffee chains – with Dutch Bros in the lead – commanding a growing share of overall coffee visits since 2019.
Even amid the broader rise of drive-thru coffee chains, 7 Brew’s growth continues to stand out. While the brand still holds a relatively small share of the overall coffee market, the brand’s proportional growth outpaces its peers, reflecting both aggressive unit expansion and strong consumer adoption. The chart also underscores how 7 Brew is increasingly carving out space within a segment historically dominated by brands like Dutch Bros – suggesting meaningful long-term competitive potential.
With drive-thru coffee continuing to surge in popularity and consumers gravitating toward convenience-forward formats, 7 Brew is well positioned to continue capturing incremental market share and solidifying its status as one of the fastest-rising brands in the category.
For more data-driven retail insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Despite the ongoing consumer headwinds, the 2025 holiday shopping season delivered year-over-year (YoY) gains for both retail and dining chains nationwide, with the majority of states registering retail and dining traffic increases during the holiday window. And while performance varied meaningfully by category and format, aggregate retail traffic numbers point to significant consumer engagement throughout the end of 2025.
Bifurcation has been a defining trend of consumer behavior in 2025 and continued to shape shopping patterns during the holiday season. Thrift stores and off-price retailers led the apparel category with traffic up 11.7% and 6.6% (November 1st to December 24th, 2025), respectively, compared to last year’s holiday period. Luxury chains and department stores also posted modest gains (+1.8%), while traditional apparel chains saw slight declines (-1.8%) and mid-tier department stores experienced more pronounced traffic drops (-6.2%).
Open-air shopping centers led mall-format performance during the 2025 holiday season, with visits up 1.7% YoY, as consumers gravitated toward environments that offered a more festive, experiential atmosphere and a wider mix of dining options. The format likely received an additional lift from warmer-than-average weather across much of the country, which encouraged shoppers to fully take advantage of the outdoor amenities and social experiences open-air centers offer during the holidays.
Indoor mall traffic was largely flat (+0.8%) – a positive signal given ongoing consumer headwinds, especially for mid-tier formats – suggesting that traditional malls were able to maintain relevance during a pressured spending environment.
Meanwhile, outlet mall visits declined slightly (-0.8%), likely reflecting reduced appetite for destination-driven, discretionary trips as shoppers prioritized convenience, everyday value, and locally accessible retail over longer, deal-oriented excursions during the holidays.
Within the superstore category, wholesale clubs and discount & dollar stores outperformed mass merchants. This performance underscores consumers’ continued shift toward value-driven retail during the holidays and highlights that “value” extends beyond low prices alone; wholesale clubs, with their compelling value propositions, are also seeing meaningful gains in the current consumer environment.
Categories most closely tied to self-gifting outperformed more traditional holiday segments during the 2025 season. Pet stores and services (+5.5% YoY) and home improvement retailers (+3.4% YoY) led the way, perhaps because purchases from these categories are typically positioned as practical investments in everyday life, ranging from caring for pets to improving and maintaining living spaces.
In contrast, home furnishings (-0.8%) lagged, as these purchases tend to be more decorative or occasion-driven and therefore more likely to be intended as gifts for others rather than immediate, utility-focused upgrades. Traffic to electronics stores also dipped slightly (-1.5%). Together, these trends underscore a consumer preference for spending that delivers direct, everyday value to themselves over more traditional, outward-facing holiday gifting.
Overall, location analytics for the 2025 holiday season suggest that consumers remained highly engaged despite ongoing economic pressure, but their spending behavior continued to fragment. Across apparel, superstores, and discretionary categories, shoppers consistently gravitated toward retailers that delivered clear value – whether through low prices, strong quality-to-price ratios, or products tied to personal utility and well-being. The outperformance of thrift, off-price, wholesale clubs, and self-gifting categories underscores a consumer mindset that is both pragmatic and selective, balancing budget consciousness with targeted willingness to spend.
Looking ahead to 2026, these patterns suggest that retailers should move beyond one-dimensional value messaging and instead sharpen their core propositions. Formats that clearly articulate why they are “worth the trip” – through pricing power, assortment differentiation, or alignment with everyday consumer priorities – will be best positioned to win share. As bifurcation persists, success will increasingly depend on understanding which consumer needs a brand serves best and doubling down on those strengths, rather than attempting to compete broadly across a squeezed and highly segmented retail landscape.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Dutch Bros has long been a powerhouse in the beverage space, building its business with rapid expansion and securing a loyal following. But to maintain its growth momentum, Dutch Bros will likely need to look beyond its beverage-first identity. By strategically expanding its breakfast offerings, the brand can attract a new segment of morning diners while driving incremental spend from its existing loyal customer base.
Dutch Bros is still on an aggressive growth trajectory, with plans to continue opening new locations at a brisk pace. The company passed the 1,000-unit mark this year and aims to reach over 2,000 locations nationwide by 2029. However, recent data suggests that while the brand's overall footprint is expanding, its established locations are facing the typical challenges of a maturing brand.
Throughout much of 2025, total visits to Dutch Bros increased rapidly year-over-year (YoY), driven largely by new store openings. And while same-store visits – which measure the performance of locations open for at least a year – were also generally positive, the growth was somewhat uneven. So although the brand’s expansion is still meeting robust demand, the gap between total growth and same-store performance may indicate that Dutch Bros is reaching a level of saturation in its initial markets.
To sustain growth, the brand is targeting the morning daypart by introducing breakfast offerings, reaching approximately 160 stores by the end of September 2025 and plans to deploy the menu across its store fleet in 2026. This strategy appears to be paying off: November saw same-store visits surge to their highest levels of the year. While this spike was likely supported by holiday menu launches and Black Friday, it also suggests the breakfast initiative is gaining traction and successfully revitalizing performance at established locations.
Why is Dutch Bros betting on breakfast? Historically, Dutch Bros has seen a lower percentage of its daily traffic occur during the morning daypart than its competitors. And when comparing the chain’s hourly visit distribution to the wider coffee category, it becomes clear why the shift toward a more robust breakfast offering is a logical move for Dutch Bros. While the coffee category as a whole sees 43.1% of its total daily visits between 5:00 and 11:00 AM, Dutch Bros captures only 32.6% during that same window, according to the chart below.
To bridge this gap, Dutch Bros is evolving its menu to include more substantial food options. Food currently accounts for only about 2% of Dutch Bros’ total sales, a figure it hopes to increase significantly with the help of hot breakfast items. As Dutch Bros continues to roll out the expanded food lineup to more locations in 2026, the brand is positioning itself to compete directly for the morning commuter who currently heads to a competitor for a meal-and-drink combo.
And to further bolster its morning performance, Dutch Bros could lean into "functional fuel" trends that complement its popular protein coffee and are likely to appeal in particular to younger consumers who prioritize health-conscious menu options.
Dutch Bros is at a pivotal point in its evolution. While new store openings continue to drive visits, the brand is now focusing on deepening its relationship with customers through the breakfast daypart. If the recent uptick in same-store visits is any indication, the shift from a "beverage-first" destination to a well-rounded morning stop could be exactly what the company needs to sustain its long-term momentum.
For more dining insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
