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In April 2026, Home Depot's five-day return-to-office mandate took effect for corporate employees – the latest addition to a growing list of major employers requiring more in-person presence. What does the latest data reveal about the pace of recovery on the ground?
Nationwide office visits landed 29.1% below April 2019 levels in April 2026 – a slight improvement compared to April 2025. While this marks continued progress, the pace of recovery was more measured than in March, which saw a 4.2 percentage point gain when controlling for the number of working days. (April 2025 and April 2026 had the same number of working days, offering a clean basis for comparison).
Alongside the growing wave of mandates, a survey from MyPerfectResume early this year found that just 7% of employees would quit outright over a mandatory RTO policy in 2026 – down from 51% in January 2025. The shift reflects a labor market that has continued to soften, leaving workers with less leverage to push back on policies they might have resisted just a year ago.
On the other side of the ledger, rising gas prices introduced a meaningful counterweight in April, with the national average surpassing $4.00 per gallon for the first time since 2022. For daily commuters already reassessing the cost of in-office work, a jump of more than $1.00 per gallon in a single month is a significant headwind – and likely one factor behind the slower pace of gains.
Looking across eleven major office markets, nearly all posted modest YoY visit growth, led again by West Coast hubs Los Angeles and San Francisco. Once viewed as a persistent laggard, San Francisco’s AI-powered recovery has helped it avoid the bottom spot for several months running. And as the city’s narrative continues shifting from “doom loop” to “boom loop,” it is likely to keep gaining ground in the months ahead.
Denver, on the other hand, finished last in April across both measures – down 45.3% versus April 2019 and 1.1% from a year ago. With one of the most remote-friendly labor markets in the country and downtown office vacancy still hovering around 38%, the city is increasingly leaning on alternative strategies such as office-to-residential conversions to revive its urban core. Still, prime and Class A buildings remain a bright spot, as employers look to draw workers back with higher-quality spaces and perks rather than mandates alone – and as these efforts gain traction, Denver could begin to narrow the gap.
April’s data reinforces a familiar theme: The return to office remains non-linear, marked by steady but uneven progress. Mandates continue to accumulate and employer leverage has strengthened compared to last year, helping push attendance higher. But rising gas prices are adding friction – and the gap between the nation’s strongest and weakest office markets remains wide.
For more data-driven RTO reports follow Placer.ai/anchor.
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Location intelligence for Walmart and Target highlights two distinct storylines in the superstore space – one defined by sustained momentum, and the other by the early stages of a rebound.
Over the past several months, Walmart has recorded consistent year-over-year (YoY) visit growth, with same-store visits closely tracking overall traffic – suggesting that gains are being driven primarily by existing locations rather than new store openings. This trend aligns with the company’s previously reported transaction growth, reinforcing the strength of underlying demand and serving as a positive signal as Q2 2026 progresses.
Target, on the other hand, entered 2026 under pressure, as visits trailed prior-year levels in both November and December 2025 – partly reflecting continued softness in discretionary categories, which represent a significant portion of its business.
January 2026, however, appeared to mark the beginning of a notable shift, with both overall visits and same-store visits stabilizing. The months that followed brought a meaningful traffic rebound, indicating that February’s positive sales trends may have continued, and new CEO Michael Fiddelke’s turnaround strategy may be bearing fruit. These improvements are particularly noteworthy in light of ongoing weakness in consumer sentiment and the impact of energy price hikes.
An analysis of visits to both brands by day of week adds further context to their recent performance. At Walmart and Target alike, weekday visits rose sharply YoY in Q1 2026 – marking a clear improvement for both retailers – while weekend visits remained essentially flat YoY.
For Target, this stabilization in weekend visits is notable, as prior declines had weighed on overall performance. This matters because weekends tend to capture more discretionary browsing and higher-margin categories that are central to Target’s model.
At the same time, with non-essential spending under pressure, growth anchored in steady weekday demand – reflecting routine, need-based shopping trips – suggests that both brands are reinforcing their roles as essential retail destinations. A measured, but steady, start to 2026.
AI-powered location intelligence indicates that Walmart continues to benefit from steady, need-based demand, while Target appears to be regaining traction after a softer period. Whether Target can build on this early momentum and translate it into sustained growth may be one of the more closely watched dynamics in the sector in the months ahead.
For updates, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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We're living through one of the most consequential technology shifts of our lifetimes. Generative AI is reshaping how people analyze information, make decisions, and do their work at a pace that would have seemed implausible only a few years ago. For industries like ours, where professionals rely on data to make high-stakes decisions about the physical world, the opportunity is especially exciting. Insights that once took weeks can now surface in minutes. Analytical workflows that once required specialized training can become accessible to anyone.
But that opportunity comes with real responsibility. The same capabilities that make GenAI so powerful also introduce risks such as bias, accuracy, privacy, and misuse - and those risks compound when the underlying technology is moving faster than the norms and regulations around it. The companies building with AI today are, in many ways, writing the operating rules in real time. How we choose to do that matters.
At Placer, we want to be clear about how we choose to do it. Placer doesn't build its own large language models (LLMs). Instead, we use well-established, trusted models from leading providers - the same foundation models that power the most widely adopted AI tools in the enterprise today. That's a deliberate choice. Our value to customers comes from the depth and quality of our data and the analytical expertise built around it, not from reinventing general-purpose AI infrastructure.
But not building the models ourselves doesn't let us off the hook for how we use them. If anything, it raises the bar. When we embed GenAI into our platform, whether as an analytical assistant, an automated summary, or a future agent that helps professionals move faster through their workflows, our customers trust us with the outcome. They're trusting us to pick the right models, apply the right guardrails, protect their data, and be transparent about what the technology is and isn't doing.
That's why we're publishing our Responsible AI Principles today. They're clear, concise, and they reflect how we actually operate.
The four Responsible AI principles address the issues we believe matter most to the professionals who rely on Placer every day:
Fairness and bias mitigation. AI systems can reflect and amplify existing biases in their training data. Our core defense is something we've been doing since long before GenAI: continuously validating our models, monitoring our AI practices and de-biasing outputs where appropriate.
Transparency and accountability. When we use GenAI in customer-facing features, we say so. We build feedback mechanisms into the product and treat that feedback as a real input to how the system evolves.
Privacy by design. Our AI tools are built to identify patterns about places and brands, not individuals. The same strict privacy measures that govern the rest of the Placer platform apply to every new GenAI feature we ship.
Security and safety. We are responsible custodians of our customers' data and are committed to safeguarding its integrity using industry leading standards.
We've also published a clear statement on how Placer's GenAI capabilities may be used and what restrictions we apply. These aren't new restrictions; they extend the responsible-use commitments that have always governed how our data can be used.
We're excited about the era of GenAI and about the value these new capabilities will create for our customers. The AI principles we're publishing are part of a broader effort across the company that’s grounded in a simple idea: trust isn't something we claim once and move on from. It's something we earn in every feature we ship.
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April 2025 set a high bar for movie theater performance, with A Minecraft Movie (April 4) and Sinners (April 18) driving significant spikes in foot traffic. Against this strong comparison, year-over-year (YoY) theater visits trended negative through much of April 2026. This followed a stronger March 2026, when releases like Scream 7 and Project Hail Mary – and easier comparisons – helped sustain significant YoY traffic gains
While the highly anticipated The Devil Wears Prada 2 (released May 1) did not generate a meaningful YoY uplift – given the difficult April 2025 comparison – it appears to have helped stabilize visitation trends, halting the declines seen in prior weeks.
Overall, the data reinforces that theater traffic remains highly blockbuster-driven, with consumers still willing to return to theaters when content feels like a must-see experience. With a slate of major releases ahead – including Star Wars: The Mandalorian and Grogu in late May and Toy Story 5 in mid-June – the sector is likely to see renewed spikes in visitation tied to tentpole premieres.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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April data indicates positive momentum for the mall sector, with year-over-year (YoY) traffic increases across all three formats analyzed – indoor malls, open-air shopping centers, and outlet malls. This performance is particularly notable given the strong April baseline last year, when traffic rose between 3.7% and 4.3% across formats compared to April 2024.
Open-air centers came out on top, extending a trend in place since December 2025, with visits rising 3.5% YoY. This marks a return to the top growth position after ceding the lead to indoor malls for much of 2025. Indoor malls followed with a 2.2% increase, while outlet malls lagged behind, posting a modest 0.5% YoY gain in April 2025 – potentially reflecting greater sensitivity to elevated gas prices in recent weeks.
At the same time, the average visit duration declined YoY, with all formats experiencing a shift toward shorter visits (under 30 minutes) and a corresponding drop in longer visits (45+ minutes).
This divergence between rising traffic and shorter dwell times suggests that a growing share of consumers are engaging in more mission-driven trips – visiting with a specific purpose in mind rather than for extended browsing. As a result, malls may be seeing more targeted, efficiency-oriented behavior that could concentrate spend within fewer stores per trip.
Still, this shift does not signal a wholesale move away from malls as destinations: across formats, over 40% of visits continue to last more than 60 minutes, indicating that a significant segment of consumers remains engaged in longer, more experiential visits even as quick trips become more prevalent.
April’s data suggests that malls are evolving to meet a wider range of consumer needs. The combination of rising traffic and varied visit lengths suggests that malls are successfully functioning both as convenient, mission-driven retail hubs and as destinations for longer, experiential outings. This dual role may ultimately prove to be a strength, enabling operators and tenants to capture multiple trip types and occasions. If sustained, these trends position the sector for continued resilience, with opportunities to further optimize tenant mix, merchandising strategies, and on-site experiences to align with increasingly dynamic consumer behavior.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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The home improvement category has faced sustained headwinds in recent years – from elevated mortgage rates to sluggish existing-home sales and a consumer base hesitant to take on major remodeling projects. But after a prolonged stretch of year-over-year (YoY) visit declines, both Home Depot and Lowe’s have returned to growth – and the foot traffic data suggests this shift is more than just a seasonal uptick.
Both home improvement leaders closed Q1 2026 with YoY visit gains – Home Depot up 1.9% and Lowe’s up 2.0% – building on the stabilization seen in Q4 2025. This improvement aligns with their latest financial results: Home Depot reported U.S. comparable sales growth of 0.3%, while Lowe’s posted a stronger 1.3%. And for both chains, the return to positive territory suggests a long-awaited recovery may finally be underway.
Monthly data also suggests that while inclement weather contributed to the segment's strong performance in January, the underlying recovery is genuine. Home improvement benefits from unusual weather events, and January's strong gains for both chains – Home Depot +2.5%, Lowe's +3.9% – were partly fueled by Winter Storm Fern, which impacted communities across more than thirty states. But the momentum carried into February, and while growth moderated in March – and for Home Depot again in April – neither brand slipped into negative territory.
That resilience is an encouraging signal for the category during the critical spring home improvement season, particularly given renewed headwinds like rising gas prices and softening consumer sentiment. Lowe's stronger performance in April 2026, supported by easier comparisons, may also reflect its greater exposure to DIY customers tackling smaller repairs and at-home projects as consumers redirect spending closer to home.
Interest rates remain elevated and the housing market sluggish – but those same forces may now be working in the category's favor, as homeowners staying put begin to tackle a growing backlog of deferred repairs and maintenance. The bigger question is whether that momentum eventually unlocks the large discretionary projects both retailers say consumers are still holding back on – especially amid continued tariff uncertainty and elevated prices at the pump.
For more data-driven retail insights, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
