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Darden Restaurants will report year-end results on June 25, closing the books on a fiscal year in which the Olive Garden parent raised its guidance even as much of casual dining contended with cautious consumers. What's powering the outperformance – and which of Darden's banners are doing the heavy lifting? We dove into the data to find out.
Visits to Darden's brands climbed 2.4% year over year (YoY) in Q1 2026 (January through March), even as traffic to the wider full-service restaurant category fell 1.3%.
And the gap doesn't just reflect Darden's expanding fleet. Average visits per location rose 0.5% YoY across the company's brands while declining 0.5% for the category as a whole – suggesting Darden is driving incremental demand at existing restaurants, not just adding new ones. The pattern echoes the results posted by the company last quarter, when blended same-restaurant sales beat the casual dining benchmark by 540 basis points.
Visits and Average Visits Per Location, Q1 (Jan.–Mar.) 2026 vs. Q1 2025
So what is fueling Darden’s success?
Among the company’s two largest brands, LongHorn Steakhouse has been the clear pacesetter, posting YoY same-store visit growth in every month of 2026 so far. The brand is likely benefiting from America's protein obsession, with meat demand climbing as high-protein diets go mainstream. And with grocery-store beef prices elevated, a steakhouse dinner may feel like particularly good value – especially as Darden has deliberately kept LongHorn's menu pricing below inflation while continuing to invest in food quality. That pricing gap may begin to narrow, however, as management has indicated that menu price increases are expected to move closer to inflation levels this quarter.
Olive Garden's performance, by contrast, has been more volatile. Some of the brand’s YoY visit fluctuations likely reflect calendar effects – March 2026 had one fewer Saturday than March 2025, while May benefited from an extra Sunday. But the flagship is also doing plenty right. Its springtime Buy One, Take One promotion and lighter-portion menu options have helped sharpen its value message, likely contributing to May's return to growth. And the brand delivered when it mattered most: On Mother's Day – one of the biggest dining-out occasions of the year – average visits per location to Olive Garden jumped 4.1% YoY, even as full-service restaurant visits rose just 2.2%.
Elsewhere in Darden's casual dining portfolio, Chuy’s slipped in four of the first five months of 2026, underscoring the challenges facing full-service Tex-Mex operators amid intense competition from fast-casual alternatives. Cheddar's Scratch Kitchen, meanwhile – the company's deepest value brand – generated same-store visit growth in four of the first five months of 2026, including a 3.1% increase in May. While some of that performance likely reflects easier comparisons, it also underscores the continued appeal of clearly differentiated value-oriented dining.
Darden's strongest momentum, however, is coming from the upper end of its portfolio. After entering fiscal 2026 with same-restaurant sales declining amid soft business travel, Darden’s fine-dining segment swung to 2.1% growth by last quarter on private dining gains and Ruth's Chris Steak House's three-course fixed-price menu. And visit data suggests this recovery continued into the spring, with May benefiting from a strong Mother’s Day across the segment: Average visits per location to The Capital Grille surged 16.7% YoY on the holiday, while Ruth’s Chris and Eddie V’s posted gains of 7.9% and 5.9%, respectively.
Upscale casual Yard House also performed well – strength management has credited to the brand's "socially energized bar" and distinctive menu, which position it as a social gathering destination rather than just another dinner stop.
Darden's results highlight the advantage of a diversified portfolio built around distinct consumer occasions and value propositions. Cheddar's owns everyday affordability, LongHorn serves a juicy steak at an accessible price point, Yard House anchors a night out, and the fine dining banners serve as go-to destinations for life’s celebrations. Olive Garden, meanwhile, competes in the most crowded part of the casual dining market, and its more uneven performance reflects that. But the flagship's value plays – and its standout Mother's Day – suggest it is finding its footing in the middle, too.
Can Darden's distinct brand positioning continue to drive outperformance as 2026 unfolds?
Check back with Placer.ai/anchor for the latest traffic insights.
On a national level, retail foot traffic held notably steady in May 2026. However, even relatively small fluctuations at the state level tell a story of two external pressures – a sharp run-up at the pump and a destructive mid-May storm outbreak – shaping consumer behavior.
The chart below shows year-over-year (YoY) visits to overall retail by state in May 2026. And while performance varied somewhat by state,all changes remained within the narrow range of ±2 percentage points. Nationwide, overall retail sat relatively flat at 0.3% YoY – stability that suggests that consumers are closely managing their budgets amid a challenging economic backdrop.
Still, even modest year-over-year swings in foot traffic highlight the influence of two state-level pressures: ongoing gas price increases and adverse weather conditions.
Gas prices continued to climb sharply in May 2026, and the map above suggests a relationship between YoY price hikes at the pump and retail visitation patterns. Regions that experienced the largest YoY increases in gas prices, such as the Midwest and Ohio – where prices climbed by over 45% and 50%, respectively – were often those that saw retail foot traffic soften. This could at least partly reflect consumers adjusting their spending to offset higher fuel costs.
Meanwhile, the regions with the lowest average gas price, the Gulf Coast and Lower Atlantic, or the West Coast – which experienced the smallest YoY price increase of (only) about 30% – for the most part posted positive YoY retail foot traffic. This trend held even as average gas prices along the West Coast reached over $5.5 per gallon – the highest in the country – suggesting that changes in gas prices had a greater impact on consumer traffic patterns than the absolute price level itself.
But fuel costs were only part of the retail foot traffic story in May 2026. Across the Midwest and parts of the Mid-Atlantic, a multi-day severe weather outbreak brought tornadoes, large hail, and flash flooding to the region. The same weather system also contributed to wildfire activity across southwestern Kansas and parts of Colorado, Oklahoma, and the Texas Panhandle.
As the map above shows, the band of declining retail visits running through the Midwest, Ohio Valley, and Mid-Atlantic – closely tracking the path of these storms. This alignment suggests that severe weather amplified existing economic headwinds and gas price sensitivity, limiting consumer movement in affected markets.
May's retail traffic patterns suggest overall consumer caution with regional nuance influenced by varying degrees of gas price pressures and local weather events.
What will retail foot traffic look like in the weeks ahead? Visit Placer.ai/anchor to find out.
Amazon recently announced that Prime Day 2026 will take place from June 23rd to 26th, marking an earlier-than-usual start to the summer promotional season. While Prime Day itself is primarily an online event, retailers with a significant brick-and-mortar presence often join the fray with competing sales, either during Amazon's event or in the lead-up to Fourth of July promotions. So what does retail foot traffic reveal about the state of the consumer heading into this key shopping period? We dove into the data to find out.
Despite ongoing headwinds, foot traffic to major retail chains for the first five months of the year stayed in positive territory relative to 2025, a notable showing given the macroeconomic uncertainty weighing on consumer sentiment. And even though the pace of growth has cooled since March – likely due in part to the sharp increase in gas prices – the direction never turned negative.
That consistency matters heading into Prime Day. Even as growth moderated through the spring, audiences continued to choose physical retail, suggesting that in-store visits are holding up rather than ceding ground to online channels. For retailers planning competing summer promotions, the steady baseline of positive year-over-year (YoY) traffic suggests that demand is present, and the opportunity lies in converting resilient visit volume into stronger spend during the promotional window.
Segmenting consumer traffic by driving distance shows that even the most acute headwind facing consumers right now – elevated gas prices – has done little to fundamentally alter shopping behavior. Even though longer-distance visits pulled back sharply in March with the onset of the gas price hike, the retreat proved short-lived – by April, every distance band had returned to positive growth, and the recovery held into May.
The quick rebound suggests that the March pullback in longer drives was largely temporary and did not mark a lasting shift toward online shopping. Consumers remain willing to make longer trips to stores – a healthy signal of shopping intent heading into the summer promotional season. And with gas prices now beginning to ease, the conditions look even more favorable for offline retailers as the promotional season approaches.
Zooming in on weekly visits to major retailers, however, reveals a more volatile, retailer-specific picture beneath the steady monthly averages.
The biggest distinction is between retailers entering the summer from a position of strength and those looking for a boost. Costco, Target, and (to a slightly lesser effect) Best Buy maintained year-over-year traffic gains throughout the spring – suggesting that, for these retailers, promotional events are more likely to amplify existing momentum than to create it.
Meanwhile, Walmart's traffic in recent weeks remained largely in line with last year, potentially reflecting continued pressure on its more value-oriented customer base – making the upcoming promotional events an important opportunity to reignite growth.
Home Depot and Lowe's fall somewhere in between. Both have shown signs of improvement after a prolonged slowdown, making the July 4th period an important test of whether that recovery can continue.
Consumer sentiment remains under pressure ahead of the early summer promotional events, but foot traffic data suggests that shoppers have not materially pulled back from physical stores. The resilience of longer-distance visits, combined with easing gas prices and generally positive traffic trends, points to a consumer who is becoming more selective rather than disengaged.
As retailers roll out competing promotions over the coming weeks, the key question will be where they choose to spend. Retailers already generating traffic momentum appear well positioned to capitalize on the season, while those facing softer visitation trends will be looking to promotions to reaccelerate growth.
For more data-driven retail insights, visit placer.ai/anchor
Perhaps the nicest gift you can give a parent is a meal they don't have to cook – complete with cloth napkins, quality family time, and no dishes to clean afterward. That's why Mother's Day and Father's Day consistently deliver some of the biggest traffic surges of the year for full-service restaurants (FSRs).
But with fuel prices still elevated and consumers continuing to watch their spending, will families still splurge on dining out this Father's Day, or will some opt for lower-cost alternatives? Which restaurant chains stand to benefit the most from the holiday – and where might diners find a quieter table if they're hoping to avoid the crowds?
Mother's Day and Father's Day have long ranked among the restaurant industry's most important occasions – and Mother's Day this year was no exception.
On May 10th, 2026, visits to full-service restaurants surged 56.0% above the average Sunday, while rising 1.5% year over year compared to Mother's Day 2025. Diners also spent more time at restaurants, with average dwell time climbing 12.8% above a typical Sunday – suggesting longer celebrations and potentially larger checks.
Limited-service restaurants, meanwhile, saw visits dip slightly below their typical Sunday baseline – suggesting that consumers weren't trading down. Even amid economic uncertainty, families appeared willing to pay a premium for the experience of celebrating Mom with a sit-down meal. And with Mother's Day and Father's Day consistently ranking among the busiest days of the year for full-service restaurants, Mother's Day's strong performance bodes well for another successful Father's Day season.
Sunday Visits to Full-Service and Limited-Service Restaurants vs. the 12-Month Sunday Average
FSR Visits on Mother’s Day 2026 vs. Mother’s Day 2025
Mother’s Day vs. 12-Month Sunday Average (FSR)
Father’s Day vs. 12-Month Sunday Average (FSR)
On a typical Sunday, Texas Roadhouse is already the nation's most-visited full-service restaurant chain, capturing 7.9% of FSR visits. Chili's follows at 7.1%, while Olive Garden captures 6.5%.
Mother's Day reshuffles the leaderboard somewhat. Both Texas Roadhouse and Olive Garden gain meaningful share as families gather for celebratory meals, with Texas Roadhouse narrowly maintaining its lead. On Mother's Day 2026, Texas Roadhouse captured 9.2% of FSR visits, while Olive Garden followed closely at 8.8%.
Father's Day, however, is a very different story. Last year, Texas Roadhouse captured 9.4% of all full-service restaurant visits, while both Chili's (5.8%) and Olive Garden (5.7%) lagged far behind. Steak, it seems, is exceptionally dad-coded.
The flip side, of course, is that Father's Day may be one of the quieter times to enjoy a plate of unlimited breadsticks. As families flock to steakhouses to celebrate Dad, Olive Garden's share of visits falls well below its typical Sunday levels, making it a surprisingly uncrowded alternative for diners looking to avoid the holiday rush.
Parents, it turns out, are very good for the restaurant business. And if Mother's Day is any indication, June 21st is poised to provide another meaningful boost for the segment this year – giving operators another opportunity to capitalize on one of the category's most reliable traffic-driving occasions.
To keep on top of full-service dining trends, follow Placer.ai/anchor.
Like so many tourism hot spots, the pandemic brought visitation to Las Vegas to a near halt. Since then, the city has invested heavily in several new entertainment and sports venues – redefining Las Vegas for the post-pandemic era.
Yet standing in the way of Las Vegas’ next tourism boom is a growing challenge: affordability. For many travelers, a Vegas getaway has become increasingly out of reach, starting with the rising cost of staying on the iconic Strip. But the Strip itself may also hold the solution. AI-powered location intelligence suggests that activations designed to bring visitors directly to the corridor can boost foot traffic and attract mainstream audiences, reinforcing the Strip’s role as a central tourism engine.
After a brief foot traffic recovery in 2021 and 2022, visits to the Strip have remained below pre-pandemic levels. But since last year, the traffic decline appears to have tapered off– signaling a fresh baseline upon which visitation can build in the months and years ahead.
While the Strip's overall foot traffic has stabilized, major pop culture moments continue to drive meaningful spikes in visitation. Across a range of major events in 2026, out-of-market traffic jumped significantly above the same-day-of-week average.
The recent BTS ARIRANG World Tour was a tourism powerhouse, as the city rolled out weeks-long activations that drove traffic beyond the performance venue and onto the Strip itself. Similarly, the EDC World Party Parade, Bruno Mars Day, and the NASCAR Cup Series Hauler Parade all served as prime examples of broader venue-based events with an on-Strip element that ignited foot traffic – a formula that could be key to Las Vegas’s next chapter of tourism growth.
Diving into the demographics of Strip visitors highlights why boosting these event-based audiences could be critical.
Since the pre-pandemic period, the Strip's everyday visitor base has become notably more affluent – likely in part due to rising costs at hotels and resorts. In January through May of 2019, the median household income (HHI) of Strip visitors was $93.2K, compared to $101.1K during the same window in 2026.
However, on nearly all of the event days analyzed – with the exception of Bruno Mars Day – the Strip’s median HHI declined, in several cases pulling back toward 2019 levels. The EDC World Party Parade drew a median HHI of $94.7K, and on BTS concert days, the median HHI on the Strip ranged from $95.9K to $97.4K.
This shows that events driving traffic to the Strip are attracting audiences that more closely reflect the broad, mass-market appeal on which Las Vegas built its identity. By attracting a broader cross-section of visitors, widely accessible on-Strip events could help rekindle both the scale and diversity of visitation that characterized the city before the pandemic.
Las Vegas has invested heavily in new sports and entertainment venues. But as the city enters its next era of tourism, maximizing the role of the Strip could be key to driving visitation, engagement, and economic activity.
For more data-driven civic storylines, visit Placer.ai/anchor.
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Retail corridors – with their orientation towards apparel flagships, aspirational brands, and dining – have not been immune to the macroeconomic pressures weighing on discretionary retail. Declining consumer sentiment and tariff uncertainty appear to have impacted visits, which decreased year-over-year (YoY) most months since September 2025. And after a relatively resilient January and February, three of the steepest YoY visit gaps of the past year came in March, April, and May 2026, as rising fuel prices added another layer of financial pressure to household budgets.
Zooming in on monthly visit duration provides further evidence that economic headwinds – and pressure at the pump in particular – are having a meaningful impact on retail corridor traffic as the year progresses.
In January and February 2026, visits of less than 30 minutes decined compared to 2025 while visits of 30 minutes or more increased. This could reflect ongoing cost-of-living concerns – with consumers shopping more deliberately, checking prices, and taking longer to decide. In addition, consumers continue to prioritize elevated retail experiences and third-places, which can be cost-effective forms of recreation while encouraging longer dwell times. These factors likely helped fuel growth in extended visits while supporting overall traffic resilience for the first two months of the year.
But since March 2026, economic uncertainty has been compounded by rising fuel prices – perhaps making driving downtown less appealing to some. As a likely consequence, visits under 30 minutes dipped further, and visits of over 30 minutes flattened or declined outright, indicating that retail corridors are seeing an overall contraction of the discretionary-oriented activity they typically depend on.
To be sure, extended visits are still the norm. The average visit to retail corridors remained above two hours throughout the first five months of 2026, as they remain ideal destinations for discovery and leisure time. That strength, alongside incremental improvements in the longest visit buckets could signal an overall visit resurgence in the months ahead.
Retail corridor visitation trends show that consumer behavior can shift quickly in response to macroeconomic conditions. While early 2026 showed signs of more intentional, third-place style visits, the current fuel price spike appears to be putting a damper on mid-to-extended length trips. For retailers and civic stakeholders, resilience may depend on enhancing the consumer experience, in-store and along the corridor, giving consumers a reason to visit – and stay a while.
For more data-driven retail insights, visit placer.ai/anchor.
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
