.svg)
Shoppers continue to prioritize value in 2024, offering opportunities for discount and dollar stores to thrive during the upcoming holiday season.
With that in mind, we took a look at visitation metrics – both from 2024 and from previous years – to see how the segment is performing and what the crucial holiday season might hold for discount retailers Dollar Tree and Dollar General.
Discount and dollar stores continue to benefit from an inflation-impacted economy, with category leaders like Dollar Tree and Dollar General continuing to expand their footprints to serve the increasing number of budget-conscious shoppers.
And in large part thanks to the increased store count, visits to Dollar Tree and Dollar General have continued to increase – Q3 2024 visits to the chains were up by 5.3% and 4.8% YoY, respectively. Monthly visits also showed impressive growth, with October 2024 visits up by 7.6% at Dollar Tree and 7.8% at Dollar General. These growth numbers may be slightly lower than the visit increases posted by the category in the past – but the ongoing positive performance by discount & dollar store leaders indicates that the category remains one of the most consistently strong players in the wider retail space.
November and December are typically the most important months for retailers as multiple shopping events – Turkey Wednesday, Black Friday, Christmas Eve Eve, and Boxing Day – drive consumers to the tills. And while many retailers open the holiday season with visit spikes driven by big Black Friday discounts, the visitation patterns look slightly different at discount chains, where prices are already low and discounts are – as their name implies – already applied. So when do these retailers get their holiday visit boosts?
Comparing weekly visit numbers in 2021, 2022, and 2023 to each year’s weekly average reveals differences between the two discount & dollar store leaders. Visits to Dollar Tree gradually increase from early November onward and peak on the last full week before Christmas, likely driven by shoppers flocking to its stores to pick up snacks, gift wrap, and stocking stuffers. Meanwhile, Dollar General’s visits exhibited more stability – although visits were higher than average between Black Friday and Christmas Eve Eve, the increase was much more muted relative to Dollar Tree’s holiday spike. Dollar General’s softer holiday traffic may be due to the expansion of its Dollar General Market concept, which turned many of its stores into destinations for fresh foods – so consumers may be treating Dollar General more like a grocery store and less like a holiday shopping spot.
Previous years’ visitation patterns indicate that the busiest time of the year is still ahead for Dollar General and Dollar Tree. How will these retailers perform during the critical pre-Christmas rush? Visit Placer.ai to find out.
Heading into the Q3 2024 retailer reporting period, most expected Walmart to continue gaining market share from essentials-focused retailers. In our coverage of Walmart’s Q2 2024 update, we highlighted the chain’s significant disruption in the grocery category, driven by everyday low pricing, Walmart+ store delivery orders, store remodeling efforts, an improved selection of premium merchandise, and a broadened marketplace offering. These strategies notably boosted visits among higher-income households earning $100,000 or more annually.
While Walmart did indeed disrupt essentials retailers this quarter, what stood out even more was its impact across discretionary categories. Management reported low-single-digit comparable sales growth in general merchandise, with mid-single-digit unit growth offsetting low-to-mid single-digit price deflation. Categories like home, toys, and hardlines led this growth, complemented by strength in beauty, fashion, and apparel. Walmart’s marketplace played a key role in this success, offering consumers a broader selection of brands and items than in-store. Marketplace sales in beauty, toys, hardlines, and home each grew by 20% year-over-year.
To assess Walmart’s impact on other general merchandise retailers, we analyzed cross-visitation trends. Our data indicates that year-over-year cross-visitation between Walmart and other hardgoods retailers like Best Buy, GameStop, Lowe’s, Home Depot, Hibbett Sports, Sportsman Warehouse, and Big 5—as well as pet retailers like Petco and PetSmart—declined. This suggests a potential shift in consumer behavior, with shoppers consolidating more of their general merchandise purchases at Walmart.
To confirm Walmart's impact on general merchandise, we analyzed visitation trends across several discretionary categories from July to November 2024 (below). With the exceptions of beauty and home furnishings—more on that category in a minute—most categories experienced year-over-year declines throughout much of the August to October quarter. Notably, mid-October brought a temporary improvement in visit trends, coinciding with major promotional events such as Amazon’s Big Deal Days, Walmart’s Holiday Deals Event, and Target’s Circle Week, underscoring how deal-driven consumers are in today’s environment. Following these promotions, shopping activity largely paused until last week, when Black Friday deal announcements began to drive renewed interest.
Home furnishings deserve a closer look. Earlier this year, we noted strong visit trends in housewares retail, and that momentum has largely continued. Mattress retailers, which began the year on a high note, have also maintained positive year-over-year visitation growth in the second half of 2024. Notably, furniture retailers—both value-focused and full-priced—saw year-over-year visitation gains during the quarter, though there was a slight pause in November as consumers waited for Black Friday deals.
These trends align with the third-quarter 2024 update from Williams-Sonoma, where management highlighted improvements in furniture sales at its West Elm and Pottery Barn brands. Additionally, the company cited strength in seasonal items and housewares, suggesting that Walmart’s strong performance in the home category reflects both broader industry trends and its own merchandising improvements. These patterns may also mark the early stages of a new home furnishings cycle as we near the five-year anniversary of the COVID-19 pandemic.
Walmart’s strong performance in discretionary categories serves as a warning to other discretionary retailers to elevate their strategies ahead of the holiday shopping season. With in-store merchandise enhancements and a robust third-party marketplace offering access to over 700 million stock-keeping units (SKUs), Walmart is positioned to be even more competitive this holiday season.
With the rise of hybrid and remote work, we’ve observed a notable shift in everyday consumer behaviors, particularly around fitness, shopping, running errands, and grabbing takeout. Without the need to commute on certain days, it’s easier for consumers to squeeze in a workout or make a quick trip to a store. Local outdoor shopping centers have become prime beneficiaries of this new “pop-in, pop-out” behavior. Here, we explore some of the brands poised to thrive in this evolving landscape.
At the start of this year, we predicted that the beauty category boom we witnessed last year would persist, with wellness and self-care becoming integral parts of that definition. For many, self-care includes a good workout, whether low-impact or high-intensity. We've previously highlighted fitness trends, with brands like Club Pilates and Orangetheory Fitness continuing to demonstrate year-over-year growth. A perfect post-workout activity might include a massage or chiropractic session to ease sore muscles or restore alignment—services that have driven increased traffic for brands like Massage Envy and Joint Chiropractic. Another standout is Madison Reed, which offers "salon results without salon cost or time" and continues to expand its footprint.
The next group of brands stands out for their ubiquity—you’re likely to find one or more of these stores in any local outdoor shopping center. UPS is indispensable for shipping and returning items, serving as a go-to for everyday logistics. Meanwhile, telecommunications and internet service providers like AT&T, Verizon, T-Mobile, and Xfinity maintain a steady customer base, driven by the regular upgrade cycle for cell phones and service plans.
Another home improvement and furnishings replacement cycle may be upon us. Pandemic-driven nesting behaviors accelerated demand in previous years, but now, many consumers are cautiously approaching this phase. Instead of investing in big-ticket items like dining or living room furniture, there’s growing enthusiasm for budget-friendly updates, such as applying a fresh coat of paint. Sherwin-Williams stands out as a key player, experiencing increased foot traffic. This rise in paint store visits could signal a positive trend for future investments in home improvement, redecorating, and refurnishing.
Next, we have some tasty additions perfect for local outdoor shopping centers. Americans’ love affair with chicken shows no signs of slowing down. Dave’s Hot Chicken has developed a cult following for its juicy, flavorful chicken, while Raising Cane’s draws loyal fans for its irresistible tenders and signature sauce. Bb.q Chicken offers a unique twist, boasting over a dozen wing flavors, including Caribbean Spice, Hot Mala, and Cheesling cheese dust.
With Black Friday just a week away, it's the perfect time to reflect on the state of retail and what lies ahead over the next 28 days as consumers prepare for holiday gatherings, celebrations, and gift-giving. The retail industry in 2024 has been anything but consistent—some categories continue to thrive, others have struggled, and a few are clawing their way back to prominence.
This year’s holiday season is likely to follow a similar pattern, but the key differentiator is time. As we highlighted in our TL;DR newsletter on LinkedIn this week, the 2024 holiday shopping period has five fewer days compared to last year, reminiscent of the 2019 vs. 2018 holiday timeline. Holiday shopping kicked off earlier this year, with department stores seeing increased activity in October. With a condensed holiday window, it’s now up to retailers to drive more frequent visits and encourage consumers to linger longer in their stores.
Analyzing daily visits during last year’s holiday season, there were five weekends compared to four this year. Across key holiday gifting retail categories in 2023, those five weekends (Saturday and Sunday combined) accounted for 39% of total holiday season visits, defined as Thanksgiving Day through Christmas Eve. Individually, each weekend contributed between 7% and 9% of total sector visitation, with the last two weekends each capturing 9%. In 2024, each weekend would need to account for approximately 10% of total holiday season visits to match last year’s pace.
One advantage of having fewer weekends between Thanksgiving and Christmas is the reduction in lull periods, which are traditionally challenging for retailers trying to attract visitors. This year, two of the four weekends include Black Friday weekend and Super Saturday. In 2023, Black Friday alone accounted for 7% of total holiday visitation across the analyzed sectors, meaning a strong Black Friday could help offset the impact of having fewer weekends. By sector, Black Friday holds particular importance for department stores and consumer electronics retailers, as they typically see a higher share of visits on that day compared to other categories.
Another way to offset the five fewer shopping days? Increasing the time consumers spend in stores. In 2023, dwell times during Black Friday weekend (Thursday–Sunday) were, on average, three minutes longer than the full-year average across the analyzed sectors. Department stores had the largest gap, with visitors staying six minutes longer than average on Black Friday, followed by consumer electronics, superstores, and beauty retailers. These sectors are among the most popular for holiday shoppers during Black Friday weekend, making it encouraging that visitors stayed longer while seeking holiday deals.
A final advantage for physical retail is that fewer shopping days mean a shorter delivery window for e-commerce. With less time to shop, the holidays could sneak up on consumers, potentially driving more visitors into stores this year. While this is purely speculative, our enthusiasm for physical retail at Placer compels us to make at least one bold prediction!
The past several years have been a boom period for affordable indulgences – with consumers tightening their purse strings and finding inexpensive ways to treat themselves. Against this backdrop, discount specialty retailers Five Below and Ollie’s Bargain Outlet have been growing their footprints – and their audiences. But have the two chains reached their growth ceilings? How did they fare in Q3 2024 – and what can they expect this holiday season?
We dove into the data to find out.
Five Below opened a record 205 new stores last year, leaning into growing consumer demand for low-cost toys, decor, and other indulgences. And though the chain announced plans to moderate fleet growth following a below-target Q2 2024, visit data shows that overall, the chain remains well-positioned for continued success. In Q3 2024, Five Below’s growing footprint fueled a 13.8% chain-wide year-over-year (YoY) visit boost. Though the average number of visits to each individual Five Below location remained slightly below 2023 levels, the chain’s visit-per-location gap narrowed to 1.6% from 4.3% in Q2. And in some key growth markets, Five Below saw significant increases in both YoY visits and visits per location: California, one of Five Below’s biggest regional markets and the focus of a major expansion push this year, saw visits per location grow 4.4% amidst a 21.6% overall visit increase.
Ollie’s Bargain Outlet is another value-focused specialty retailer that has benefited from consumer trading down in recent years. And foot traffic data highlights the success of Ollie’s ongoing expansion: In Q3 2024, foot traffic to Ollie’s increased 7.5% YoY, while the average number of visits to each Ollie’s location also increased slightly by 0.9%. Though this represents a smaller visit-per-location increase than that seen in Q2, Ollie’s ability to maintain strong per-location visit levels while increasing its store count shows that the chain’s offerings are still meeting robust demand. And Ollie’s shows no sign of slowing down – snapping up former Big Lots store leases and plotting westward expansion.
Five Below and Ollie’s are both popular holiday shopping destinations. But what can the two retailers expect this year?
Visit data shows that Five Below and Ollies experience holiday milestones somewhat differently. Ollie’s, with its broad selection of deeply discounted high-ticket items, sees a slightly bigger Black Friday spike than Five Below: On November 24th, 2023, visits to Ollie’s surged by 222.9% compared to a 2023 daily average, higher than Five Below’s none-too-shabby 204.1%.
Meanwhile, the run-up to Christmas is is Five Below’s time to shine – with visits slowly increasing throughout December before reaching a crescendo on Super Saturday. In 2023, Five Below’s busiest day of the year was December 23rd, as customers flocked to the chain to pick up stocking stuffers, festive decor, and other inexpensive holiday items. Ollie’s, on the other hand, saw a more moderate 171.7% Super Saturday visit increase. As Five Below continues to expand its pricier “Five Beyond” offerings, Black Friday may take on greater importance for the retailer in coming years.
But while Ollie’s visit peaks were more subdued than those of Five Below throughout most of the holiday season, the chain’s treasure hunt vibe consistently drew longer visitor dwell times. On Black Friday last year, 26.5% of visitors to Ollie’s remained in-store for more than 45 minutes, compared to just 18.3% at Five Below. And despite Ollie’s significantly smaller Super Saturday crowds, customers spent substantially more time browsing its aisles to snag the perfect bargain find.
Five Below and Ollie’s both appear poised to enjoy a busy holiday season. Will the retailers deliver?
Follow Placer.ai’s data-driven retail analyses to find out.
The Kroger Co. has come a long way from its humble beginnings as a single grocery store in downtown Cincinnati, Ohio, in 1883. Today, the brand operates over 2,700 stores under its numerous grocery store banners.
We analyzed the visitation patterns at some of Kroger’s largest chains to see how these brands have fared over the past few months, and looked at what last year’s visit data can tell us about the upcoming Thanksgiving holiday.
The Kroger Co.’s various grocery banners vary in size and scale, with its eponymous banner Kroger – more than 1200 stores across much of the midwest and south – attracting the largest visit share relative to the company’s full grocery portfolio. Kroger’s other major regional chains, including Harris Teeter (mid and south atlantic states); Ralphs (California), King Soopers (primarily Colorado), Food 4 Less (California, Illinois, and Indiana), Smith’s (Mountain states), Fry’s (Arizona), and Fred Meyer (Pacific northwest), lend the company considerable presence nationwide.
On the whole, visits to the analyzed Kroger chains remained fairly close to 2023’s levels, with visits to Kroger, Fred Meyer, Harris Teeter, Smith’s, and Fry’s sustaining minor YoY visit gaps. No-frills value chain Food 4 Less enjoyed 2.7% YoY visit growth in Q3, likely buoyed by the same trading down behaviors that have propelled growth at other low-cost supermarkets this year. Ralphs and King Soopers also saw YoY visit growth, perhaps aided by California and Colorado’s relatively high median household incomes (HHIs) – $94.1K and $89.1K, respectively, according to data from STI: PopStats, compared to the nationwide baseline of $76.1K.
Kroger’s extensive reach allows it to appeal to a wide range of grocery shoppers. The company operates both discount grocery chains, such as Food 4 Less, more upscale ones like Harris Teeter, and everything in between.
Diving into the share of visits lasting 30 minutes or longer at individual Kroger banners reveals substantial variation, with Fred Meyer and Food 4 Less receiving the highest shares of long visits among the analyzed chains. In Q3 2024, 30.3% of Fred Meyer visits and 30.7% of Food 4 Less visits lasted over 30 minutes – a stark contrast to Ralphs (20.9%), Harris Teeter (22.6%) and King Soopers (23.5%).
This variance in dwell times may reflect the differing offerings of each chain. Hypermarket Fred Meyer provides a wide range of services beyond groceries – including pharmacies, department stores, and jewelry offerings – which could encourage shoppers to spend more time exploring. And Food 4 Less falls squarely into the discount grocery segment, one that often sees customers spending more time in-store searching for the best deals.
While not (yet!) an official holiday, Turkey Wednesday – the day before Thanksgiving – is one of the most important days of the year for grocers as shoppers flock to stores to pick up last-minute items for their upcoming feasts.
And while Thanksgiving is still over a week away, analyzing trends from previous years can help grocers prepare for the coming frenzy. On November 22nd, 2023 – the day before Thanksgiving – visits across all analyzed Kroger chains shot up between 55.3% and 92.6% compared to the daily visit average for 2023. And visitors at each of the chains stayed longer in-store than they typically did during the rest of the year.
With visits to Kroger’s major banners either nearly on par with or ahead of last year’s levels, the company appears well-positioned to enjoy another year of strong Turkey Wednesday visits.
If previous years are any indication, Kroger’s grocery banners should be preparing for a surge in Thanksgiving shopping. Will visits outpace those of last year?
Visit Placer.ai to keep up with the latest data-driven grocery insights.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
Retail media networks (RMNs) have cemented their roles as the future – and present – of advertising. These networks enable advertisers to promote products and services through a retailer’s online properties and physical stores, when consumers are close to the point-of-purchase and primed to buy.
Today, we take a closer look at two newcomers to the retail media space: Costco Wholesale and Wawa. Both chains have an online presence – but both also excel at in-store experiences, offering unique opportunities for consumer engagement and exposure to new products.
This white paper dives into the data to explore some of the key advantages Costco and Wawa bring to the retail media table – and examine how the retailers’ physical reach can best be leveraged to help advertising partners find new audiences.
Wawa and Costco, the latest additions to the growing number of companies with retail media networks, exhibit significant advertising potential. Both brands boast a wide reach and diverse customer base, and both have access to troves of customer data through membership and loyalty programs.
Foot traffic data confirms the robust offline positioning of the two retailers. In Q1 2024, year-over-year (YoY) visits to Costco and Wawa increased 9.5% and 7.5% respectively – showing that their in-store engagement is on a growth trajectory.
And since consumers tend to spend a lot more time in-store than they do on retailers’ websites, Costco’s and Wawa’s strong brick-and-mortar growth positions them especially well to help advertisers reach new customers. In Q1 2024, the average visits to Costco’s and Wawa’s physical stores lasted 37.4 and 11.4 minutes respectively – compared to just 6.7 and 4.6 minutes for the chains’ websites. These longer in-store dwell times can be harnessed to maximize ad exposure and offer partners more extended opportunities for meaningful interactions with customers. Partners can also analyze the behavior and preferences of the two chains’ growing visitor bases to craft targeted online campaigns.
Costco’s retail media network will tap into the on- and offline shopping habits of its staggering 74.5 million members to inform targeted advertising by partners. And the retailer’s tremendous reach offers a significant opportunity to engage customers in-store.
But while Costco is dominant in some areas of the country, other markets are led by competitors like Sam’s Club and BJ’s Wholesale Club. And advertisers looking to choose between competing RMNs or hone in on the areas where Costco is strongest can analyze Costco's performance and visit share – on a local or national level – to determine where to focus their efforts.
An analysis of the share of visits to wholesalers across the country reveals that Costco is the dominant wholesale membership club in much of the Western United States. But Costco also captures the largest share of wholesale club visits in many other major population centers, including important markets like New York, Chicago, Phoenix, and San Antonio. Costco’s widespread brick-and-mortar dominance offers prospective advertising partners a significant opportunity to connect with regional audiences in a wide array of key markets.
Another one of Costco’s key advantages as a retail media provider lies in its highly loyal and engaged audience. In May 2024, a whopping 41.4% of Costco’s visitors frequented the club at least twice during the month – compared to 36.6% for Sam’s Club and 36.0% for BJ’s Wholesale.
Moreover, Costco led in average visit duration compared to its competitors. In May 2024, customers spent an average of 37.1 minutes at Costco – surpassing even the impressive dwell times at Sam’s Club and BJ’s Wholesale Club.
YoY visits per location to Costco, too, were the highest of the analyzed wholesalers, all three of which saw YoY increases. These metrics further establish the wholesaler’s position as an effective retail media provider.
Even when foot traffic doesn't show a brand’s clear regional dominance, location analytics can reveal other metrics that signal its unique potential. Take the Richmond-Petersburg, VA, designated market area (DMA), for example. In May 2024, BJ’s Wholesale Club led the DMA with 41.2% of wholesale club visits, while Costco was a close second with 37.3% of visits.
But despite BJ’s lead in visit share, Costco's Richmond audience was more affluent. Costco's visitors came from trade areas with a median household income (HHI) of $93.2K/year, compared to $73.1K/year for Sam’s Club and $89.5K/year for BJ’s. Additionally, Costco drew a higher share of weekday visits than its counterparts.
Analyzing shopper habits and preferences across chains on a local level can provide crucial context for strategists working on media campaigns. Advertisers can partner with the brands most likely to attract consumers interested in their offerings, and identify where – and when – to focus their advertising efforts.
Convenience stores, or c-stores, are emerging as destinations in and of themselves – and their rising popularity among a wider-than-ever swath of consumers opens up significant opportunities in the retail advertising space.
Wawa is a relative newcomer to the world of retail media, after other c-stores like 7-Eleven and Casey’s launched their networks in 2022 and 2023. But despite coming a bit late to the party, the potential for Wawa’s Goose Media Network is significant – thanks to a cadre of highly loyal visitors who enjoy the physical shopping experience the c-store chain offers.
In May 2024, Wawa’s share of loyal visitors (defined as those who visited the chain at least twice in a month) was 60.1%. In contrast, other leading c-store chains operating in Wawa’s market area – QuickTrip and 7-Eleven, for example – saw loyalty rates of 56.0% and 47.9%, respectively, for the same period.
Additionally, Wawa visitors browsed the aisles longer than those at other convenience retailers. In May 2024, 39.9% of Wawa visitors stayed in-store for 10 minutes or longer, compared to 29.6% at QuickTrip and 25.7% at 7-Eleven.
Wawa's loyal customer base and longer visit durations make it a strong contender in the retail media space. By harnessing this high level of customer engagement, Wawa can draw in advertisers and develop targeted marketing strategies that resonate with its dedicated shoppers.
Wawa has been on an expansion roll over the past few years, with plans to open at least 280 stores over the next decade in North Carolina, Tennessee, Georgia, Alabama, Ohio, Indiana, and Kentucky. The chain has also been steadily increasing its footprint in Florida – between January 2019 and April 2024, Wawa grew from 167 Sunshine State locations to 280, with more to come.
And analyzing changes in Wawa’s visit share in one of Florida’s biggest markets – the Miami-Ft. Lauderdale DMA – shows how successful the chain’s local expansion has been. Between January 2019 and April 2024, Wawa more than doubled its category-wide visit share in the Miami area (i.e. the portion of total c-store visits in the DMA going to Wawa) – from 19.0% to nearly 40.0%.
A look at changes in Wawa’s Miami-Ft. Lauderdale trade area shows that the chain’s growing visit share has been driven by an expanding market and an increasingly diverse audience.
In April 2019, there were some 55 zip code tabulation areas (ZCTAs) in the Miami-Ft. Lauderdale DMA from which Wawa drew at least 3,000 visits per month. By April 2021, this figure grew to 96 – and by April 2024, it reached 129.
Over the same period, the share of “Family Union” households in Wawa’s local captured market – defined by the Experian: Mosaic dataset as families comprised of middle-income, blue collar workers – nearly doubled, growing from 7.4% in April 2019 to 14.4% in April 2024.
Retail media networks that make it easier to introduce shoppers to products and brands that are closely aligned with their preferences and habits offer a win-win-win for retailers, advertisers, and consumers alike. And Costco and Wawa are extremely well-positioned to make the most of this opportunity.
Everybody loves coffee. And with some 75% of American adults indulging in a cup of joe at least once a week, it’s no wonder the industry is constantly on an upswing.
In early 2024, year-over-year (YoY) visits to coffee chains increased nationwide – with every state in the continental U.S. experiencing year-over-year (YoY) coffee visit growth.
The most substantial foot traffic boosts were seen in smaller markets like Oklahoma (19.4%), Wyoming (19.3%), and Arkansas (16.9%), where expansions may have a more substantial impact on statewide industry growth. But the nation’s largest coffee markets, including Texas (10.9%), California (4.2%), Florida (4.2%), and New York (3.5%), also experienced significant YoY upticks.
The nation’s coffee visit growth is being fueled, in large part, by chain expansions: Major coffee players are leaning into growing demand by steadily increasing their footprints. And a look at per-location foot traffic trends shows that by and large, they are doing so without significantly diluting visitation to existing stores.
On an industry-wide level, visits to coffee chains increased 5.1% YoY during the first five months of 2024. And over the same period, the average number of visits to each individual coffee location declined just slightly by 0.6% – meaning that individual stores drew just about the same amount of foot traffic as they did in 2023.
Drilling down into chain-level data shows some variation between brands. Dutch Bros., BIGGBY COFFEE and Dunkin’ all saw significant chain-wide visit boosts, accompanied by minor increases in their average number of visits per location.
Starbucks, for its part, which reported a YoY decline in U.S. sales for Q2 2024, maintained a small lag in visits per location. But given the coffee leader’s massive footprint – some 16,600 stores nationwide – its ability to expand while avoiding more significant dilution of individual store performance shows that Starbucks’ growth is meeting robust demand.
What is driving the coffee industry’s remarkable category-wide growth? And who are the customers behind it? This white paper dives into the data to explore key factors driving foot traffic to leading coffee chains in early 2024. The report explores the demographic and psychographic characteristics of visitors to major players in the coffee space and examines strategies brands can use to make the most of the opportunity presented by a thriving industry.
One factor shaping the surge in coffee visit growth is the slow-but-sure return-to-office (RTO). Hybrid work may be the post-COVID new normal – but RTO mandates and WFH fatigue have led to steady increases in office foot traffic over the past year. And in some major hubs – including New York and Miami – office visits are back to more than 80.0% of what they were pre-pandemic.
A look at shifting Starbucks visitation patterns shows that customer journeys and behavior increasingly reflect those of office-goers. In April and May 2022, for example, 18.6% of Starbucks visitors proceeded to their workplace immediately following their coffee stop – but by 2024, this share shot up to 21.0%.
Over the same period, the percentage of early morning (7:00 to 10:00 AM) Starbucks visits lasting less than 10 minutes also increased significantly – from 64.3% in 2022 to 68.7% in 2024. More customers are picking up their coffee on the go – many of them on the way to work – rather than settling down to enjoy it on-site.
Dunkin’ is another chain that is benefiting from consumers on the go. Examining the coffee giant’s performance across major regional markets – those where the chain maintains a significant presence – reveals a strong correlation between the share of Dunkin’ visits in each state lasting less than five minutes and the chain’s local YoY trajectory.
In Wisconsin, for example, 50.9% of visits to Dunkin’ between January and May 2024 lasted less than five minutes. And Wisconsin also saw the most impressive YoY visit growth (5.9%). Illinois, Ohio, Maine, and Connecticut followed similar patterns, with high shares of very short visits and strong YoY showings.
On the other end of the spectrum lay Tennessee, Alabama, and Florida, where very short visits accounted for a low share of the chain’s statewide total – under 40.% – and where visits declined YoY.
Dunkin’s success with very short visits may be driven in part by its popular app, which makes it easy for harried customers to place their order online and save time in-store. And this is good news indeed for the coffee leader – since customers using the app also tend to generate bigger tickets.
Dutch Bros.’ meteoric rise has been fueled, in part, by its appeal to younger audiences. Recently ranked as Gen Z’s favorite quick-service restaurant, the rapidly-expanding coffee chain sets itself apart with a strong brand identity built on cultivating a positive, friendly customer experience.
And Dutch Bros.’ people-centered approach is resonating especially well with singles – including young adults living alone – who may particularly appreciate the chain’s community atmosphere.
Analyzing the relative performance of Dutch Bros.’ locations across metro areas – focusing on regions where the chain has a strong local presence – shows that it performs best in areas with plenty of singles. Indeed, the share of one-person households in Dutch Bros.’ local captured markets is very strongly correlated with the coffee brand’s CBSA-level YoY per-location visit performance. Areas with higher concentrations of one-person households saw significantly more YoY visit growth in the first part of 2024. (A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice).
The share of one-person households in Dutch Bros.’ Tucson, AZ captured market, for example, stands at 33.4% – well above the nationwide baseline of 27.5%. And between January and May 2024, Tucson-area Dutch Bros. saw a 6.0% increase in the average number of visits per location. Tulsa, OK, Medford, OR, and Oklahoma City, OK – which also feature high shares of one-person households (over 30.0%) – similarly saw per-location visit increases ranging from 3.6% - 7.0%. On the flip side, Fresno, CA, Las Vegas-Henderson-Paradise, NV, and San Antonio-New Braunfels, TX, which feature lower-than-average shares of single-person households, saw YoY per-location visit declines ranging from 1.5%-9.5%.
As Dutch Bros. forges ahead with its planned expansions, it may benefit from doubling down on this trends and focusing its development efforts on markets with higher-than-average shares of one-person households – such as university towns or urban areas with lots of young professionals.
Michigan-based BIGGBY COFFEE is another java winner in expansion mode. With a growth strategy focused on emerging markets with less brand saturation, BIGGBY has been setting its sights on small towns and rural areas throughout the Midwest and South. Though the chain does have locations in bigger cities like Detroit and Cincinnati, some of its most significant markets are in smaller population centers.
And a look at the captured markets of BIGGBY’s 20 top-performing locations in early 2024 shows that they are significantly over-indexed for suburban consumers – both compared to BIGGBY as a whole and compared to nationwide baselines. (Top-performing locations are defined as those that experienced the greatest YoY visit growth between January and May 2024).
“Suburban Boomers”, for example – a Spatial.ai: PersonaLive segment encompassing middle-class empty-nesters living in suburbs – comprised 10.6% of BIGGBY’s top captured markets in early 2024, compared to just 6.6% for BIGGBY’s overall. (The nationwide baseline for Suburban Boomers is even lower – 4.4%.) And Upper Diverse Suburban Families – a segment made up of upper-middle-class suburbanites – accounted for 9.6% of the captured markets of BIGGBY’s 20 top locations, compared to just 7.2% for BIGGBY’s as a whole, and 8.3% nationwide.
Coffee has long been one of America’s favorite beverages. And java chains that offer consumers an enjoyable, affordable way to splurge are expanding both their footprints and their audiences. By leaning into shifting work routines and catering to customers’ varying habits and preferences, major coffee players like Starbucks, Dunkin’, Dutch Bros., and BIGGBY COFFEE are continuing to thrive.
