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Mixing high-low fashion means pairing expensive designer items with more budget-friendly ones, think H&M jeans with a tweed Chanel jacket. This concept has been around for a while, and though one may originally have had to frequent different stores to attain this, with the way investment firms are snapping up different brands, shopping “High-Low” may become a more commonplace occurrence. Regent acquired Escada in 2019 and Club Monaco in 2021. While one might not normally think of those brands in the same sentence, if you’re walking on Beverly Drive and enticed by the Club Monaco outfits, walk in a bit deeper and before you know it, you will be encountering designer pantsuits and evening gowns by Escada.
Since the space is all one, it’s hard to decipher who’s going in for Club Monaco versus for Escada. Technically, Escada has its own entrance on Brighton Way. Either way, overall traffic for this space is up in the last few months, so perhaps this is simply the evolution of real estate as owners become creative with how they use their spaces and the brands within. As for us shoppers, we love to be surprised and delighted, so for sure finding an unexpected brand as you meander around is always welcome.
Over the past few months, we’ve noted how consumers–particularly from lower-income trade areas–have started to migrate from QSR to value-grocers, dollar stores, and convenience stores. Against that backdrop, we wanted to examine visitation trends for QSR chains in the state of California, where a $20 per hour minimum wage law was put in place on April 1 for employees of fast-food chains with more than 60 locations nationwide (with some exemptions for smaller stores at grocery stores, airports, and entertainment venues). This represented a 25% increase from the previous minimum wage for fast-food employees of $16 per hour (which remains the state’s minimum wage for other categories except for workers in healthcare facilities, which also saw minimum wage increased to $20 per hour).
As a result of the minimum wage increase, most chains have raised prices in the region anywhere from the mid-single digits to the midteens. We compared year-over-year visit trends for QSR chains nationwide and California, and it’s clear that the menu price increase is having an impact. During February-March 2024 (we’ve excluded January due to inclement weather across much of the country), year-over-year QSR visit trends in the state of California had been running slightly ahead of national averages (below). However, this abruptly shifted when the minimum wage increase went into effect, with the nationwide visit trend year-over-year exceeding the state average seven of the eight weeks during the April-May 2024 timeframe.
We also see the impact at the chain level. Below, we’ve looked at year-over-year visitation trends for McDonald’s nationwide and in California (where about 9% of its restaurants are located) from February through May. Again, we see a situation where McDonald’s California was seeing roughly the same year-over-year visit trends as its national average during February-March but underperformed by almost 250 basis points after the minimum wage increase went into effect.
Our data indicates that QSR burger chains have generally been the hardest hit by the California increase in minimum wage and subsequent increase in menu prices. In addition to McDonald’s, we see that other large QSR burger chains in the state also underperformed their national average following the minimum wage increase. Chipotle–which raised menu prices by 6%-7% in California to help offset the minimum wage increase–also saw year-over-year visit trends in California underperform its national average in April and May.
It’s early, but we’re starting to see the ripple effect of the minimum wage increase across the broader restaurant industry. First, we’ve started to see some operators close locations in the state, especially chains that were already facing financial difficulties. Earlier this week, Rubio’s Coastal Grill shut down almost 50 locations in California and filed for Chapter 11 bankruptcy protection, citing “significant increases to the minimum wage in California” as a reason for closing the restaurants. Second, the minimum wage hike and subsequent increase in QSR menu prices may be benefitting casual dining chains (many of which were already paying above the new minimum wages for many employees). Below, we see that Darden’s Olive Garden concept and Brinker International’s Chili’s concept in California have outperformed their national averages with respect to year-over-year visit trends starting in April (below). Finally, the minimum wage increase could make it more costly to do business across other retail and restaurant categories, something we called out in our recap of 99 Cents Only going out of business.
As we discussed following this year’s National Restaurant Association show, casual dining has been making a comeback the past several months, with many chains accentuating value proposition through promotions. Chili’s has seen visitation trends outperform casual-dining category averages by a significant amount the past several weeks (below) through its value messaging, while Buffalo Wild Wings All-You-Can Eat wings promotions on Monday and Wednesdays starting in mid-May has been one of the more successful promotions that we’ve seen in the full-service restaurant category in some time. However, with several QSR chains starting to get more promotional ahead of McDonald’s planned $5 value menu promotion at the end of the month, it’s clear that QSR chains are looking to also emphasize value in the coming months, even while facing higher labor costs.
About the Mall Index: The Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
After a brief calendar-driven slowdown in April, May saw a resurgence in foot traffic to malls. Indoor malls led the way with an 8.6% YoY increase, followed by open-air shopping centers and outlet malls, which experienced YoY jumps of 6.2% and 5.7%, respectively.
This uptick is likely due to a variety of factors – from warmer weather to rising consumer confidence amidst slowly easing inflation. And malls’ particularly strong showing on two of May’s most important retail milestones – Mother’s day and Memorial day also helped propel the segment forward.
Taking a closer look at visit patterns to the three mall types on Mother’s Day and Memorial Day shows how significant these special days were for mall foot traffic. On Mother’s Day (May 12th), indoor malls, open-air shopping centers, and outlet malls saw respective visit spikes of 15.8%, 26.0%, and 11.4%, compared to an average year-to-date (YTD) Sunday. And Mother’s Day visits were up significantly YoY as well – further highlighting the category’s robust positioning.
All three mall types also saw impressive visit bumps on Memorial Day – this time compared to an average YTD Monday. The relative spikes were bigger across the board, since malls tend to be less busy on Mondays than on Sundays. But for outlet malls, Memorial Day visits really hit it out of the park – with foot traffic up by a whopping 123.3%. As a day off work featuring plenty of markdowns, Memorial Day is an ideal time to make the longer trip to an outlet mall and hunt for bargains.
And in another promising sign for the category, Memorial Day visits to all three mall types increased YoY – showing that despite continued headwinds, malls are still on the rise.
Comparing weekly mall visits to an early January baseline also shows the varying impact of different holidays on the three mall types.
On Easter, and even more so on Memorial Day – an extended weekend very much focused on savings – outlet malls won the day. On these holidays, shoppers may be more likely to have the time and state of mind to make a day of their shopping trip and lean into the treasure-hunting experience.
But on Mother’s Day, more upscale open-air shopping centers took the lead, as consumers embraced a more unique and luxurious shopping experience. Still, all three mall types drew increased traffic on the different special days – showing that each can benefit from a variety of calendar highlights.
Malls’ strong May performance – especially on the holidays – shows that shopping centers are on the upswing once again. This could be an encouraging sign for the category heading into the summer, and may hint at a promising shopping season during the warm months ahead.
For more data-driven retail insights, visit our blog at Placer.ai.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
With summer nearly upon us, we dove into the data to see how the return-to-office fared in May 2024. Did the post-pandemic visit recovery trajectory observed in April continue apace? And which major regional hub saw the most YoY visit growth?
The office recovery is still very much underway. Visits to office buildings nationwide in May 2024 were just 32.2% lower than in May 2019 – and slightly higher than they’ve been during any other month since COVID. Year-over-year (YoY), office foot traffic in May increased by 8.6%.
And drilling down into the data for 11 major business hubs nationwide shows recovery continuing unabated throughout (most of) the country. For New York, Atlanta, Boston, Los Angeles, and San Francisco, May 2024 was the single busiest in-office month since February 2020. And for Miami, Washington, D.C., and Denver, it was the second-busiest month.
Consistent with recent trends, Miami continued to lead the post-COVID recovery pack, followed by New York: Foot traffic to the two cities was just 12.8% and 17.3%, respectively, below May 2019 levels.
But the data also contained some surprises. Atlanta, which saw the biggest YoY visit jump of any analyzed city, pulled into third place – outpacing Washington, D.C. And Houston, the only city to see a YoY decline in visits, fell significantly in the rankings.
Why did Houston YoY office visits drop in May? A look at weekly YoY visits to local office buildings confirms that this was likely due to the extreme weather that engulfed the city during the second half of the month. On Thursday, May 16th, Houston was hit by a particularly violent storm that caused significant damage to the downtown area – breaking windows, downing power lines, and leaving a battered city in its wake. Additional severe weather events pummeled the region as the month wore on – forcing many residents to hunker down at home. And it was when the storm hit that YoY visits began to turn negative, with the week of May 20th seeing a significant 20.0% drop. As the weather improves in the southeast Texas hub, office recovery will likely resume.
Five years after COVID upended office routines, employees and companies are still feeling out the ideal balance between WFH and in-person interaction. Will office attendance increase or decrease as the weather warms up?
Follow Placer.ai’s data-driven office analyses to find out.
With summer upon us, we dove into the data to explore Memorial Day foot traffic trends. How did people spend the long weekend? And how did major dining and retail categories fare on the holiday?
Gas stations were bustling on Friday, May 24th, as people filled their tanks in anticipation of a long, travel or activity-filled weekend. Visits to gas stations were up 32.3% compared to an average day this year – and the highest they’ve been since January 1st, 2024.
Year over year (YoY), gas station foot traffic increased 1.5%. And compared to pre-COVID, too, gas station visits were up 1.8% – showing that people are once again hitting the road, whether to go on weekend getaways or to visit nearby parks and attractions.
Indeed, Americans partake in many different activities on Memorial Day – from attending parades and memorial events to sight-seeing or enjoying the great outdoors. And visiting museums is a time-honored holiday tradition: On Monday, May 27th, museums nationwide drew a whopping 71.5% more visits than on an average Monday this year.
YoY, Museums were 1.6% busier on May 27th than in 2023 – and museum-goers spent more time exploring the exhibits (who says attention spans are decreasing?), browsing the gift shop, or fueling up at the cafeteria.
Memorial Day weekend is a prime time for picnics and barbecues. But for many Americans, it’s also an opportunity to enjoy a nice meal at a restaurant with friends and family.
Like on Mother’s Day, full-service restaurants get a much bigger Memorial Day visit boost than either fast-casual eateries or fast-food (QSR) joints. But all three dining segments enjoyed a significant YoY holiday visit increase this year – proving that despite still-high food-away-from-home prices, people are finding room in their budgets to treat themselves on their day off.
And the last Monday in May is, of course, a big day for savings, on everything from big-ticket items like mattresses, furniture, and major appliances, to clothing and other discretionary items. This year, apparel stores saw the biggest Memorial Day visit spike, with foot traffic up 40.5% compared to an average day and 88.2% compared to an average Monday. But home furnishing stores, home improvement stores, electronics retailers, and (to a lesser extent), grocery stores, all experienced considerable holiday visit spikes of their own.
And comparing Memorial Day retail activity to last year shows most of the analyzed categories seeing minor visit increases or holding steady – no small feat in today’s challenging retail environment. Like dining segments, grocery stores impressed with a 9.3% YoY visit increase – perhaps buoyed by consumers buying last-minute ingredients for their picnics or barbecues.
People were on the move this year on Memorial Day – fueling up their cars, and enjoying museums, restaurants, and retail sales. What does the rest of the summer hold in store for American consumers?
Follow Placer.ai’s data driven analyses to find out.
Known as the entertainment capital of the world, Las Vegas has always been a tourist hotspot. But for a growing segment of the population, Vegas is also becoming a popular place to lay down permanent roots. We dove into the tourism and migration data for the region in order to take a closer look at Las Vegas’ changing visitor and resident populations.
Like many vacation destinations, Las Vegas took a significant tourism hit at the onset of COVID. But with travel restrictions now a thing of the past, visitation to Las Vegas is roaring back.
Analyzing travel to Las Vegas using the Travel & Tourism Report shows that since the halfway mark of 2023, the total number of visit nights spent by travelers in the city (i.e. by those staying up 31 days) have consistently outperformed pre-pandemic levels. And with the sole exception of July 2023, visit nights have increased year-over-year (YoY) as well.
Alongside robust demand for experiences, investment in new, one-of-a-kind entertainment venues like the Sphere – which opened towards the end of 2023 – has likely played a part in reigniting tourism.
Who are the tourists driving this comeback? To explore the demographic characteristics of today’s visitors to Las Vegas, we zoomed in on the Las Vegas Strip – the iconic epicenter of it all, where most of the city’s luxury hotels, shops, restaurants, and casinos are concentrated.
Analysis of the Strip’s captured market with demographic data from AGS: Demographic Dimensions reveals that as tourist activity in the city began to pick up again, the median household income (HHI) of visitors to the Strip increased steadily. In Q1 2024, the median HHI of visitors to the Strip reached $93.0K, perhaps aided by tourism surrounding this year’s Super Bowl.
This indicates that the Strip is becoming a more upscale visit destination, and that demand for Vegas’ luxury offerings are driving visits. As more consumers with ample discretionary dollars make their way to Vegas, pricey shows – in addition to retail – are likely to become ever-more lucrative advertising opportunities.
A tourism boom isn’t the only phenomenon making waves in Sin City. In recent years, more and more out-of-towners have made Greater Las Vegas their home, and unlike some pandemic-era migration hotspots, Las Vegas continues to attract new residents.
Migration data indicates that many of those moving in are high-earners who are likely incentivized by the cost of living and tax benefits in the region.
Between December 2019 and December 2023, the Las Vegas-Henderson-Paradise CBSA experienced net-positive domestic migration of 3.9%. In other words, the total number of people that moved to Las Vegas over the four-year period from elsewhere in the U.S., minus those that left, was equivalent to 3.9% of the region’s December 2023 population. Meanwhile, analysis of the CBSA’s origin to destination HHI ratio reveals that between December 2019 and December 2023, the median HHI of incoming residents was 20% higher than the median HHI of the local population.
And comparing migration data in December 2023 to December 2020, 2021, and 2022, revealed consistently positive net migration and origin to destination HHI ratios in the years since 2019. This indicates that the Las Vegas-Henderson-Paradise CBSA continues to attract many new and affluent residents. When planning future amenities and services, the region may want to take into account the opportunities – and challenges – presented by these population shifts.
Be it for a quick trip or full-on relocation, Las Vegas remains a prime destination in both the U.S. tourism and domestic migration landscapes. New entertainment venues and amenities keep Vegas top-of-mind for upscale vacationers while economic incentives drive moves from a high-income cohort.
For more tourism and migration insights, visit Placer.ai.
The COVID-19 pandemic – and the subsequent shift to remote work – has fundamentally redefined where and how people live and work, creating new opportunities for smaller cities to thrive.
But where are relocators going in 2024 – and what are they looking for? This post dives into the data for several CBSAs with populations ranging from 500K to 2.5 million that have seen positive net domestic migration over the past several years – where population inflow outpaces outflow. Who is moving to these hubs, and what is drawing them?
The past few years have seen a shift in where people are moving. While major metropolitan areas like New York still attract newcomers, smaller cities, which offer a balance of affordability, livability, and career opportunities, are becoming attractive alternatives for those looking to relocate.
Between July 2020 and July 2024, for example, the Austin-Round Rock-Georgetown, TX CBSA, saw net domestic migration of 3.6% – not surprising, given the city of Austin’s ranking among U.S. News and World Report’s top places to live in 2024-5. Raleigh-Cary, NC, which also made the list, experienced net population inflow of 2.6%. And other metro areas, including Fayetteville-Springdale-Rogers, AR (3.3%), Des Moines-West Des Moines, IA (1.4%), Oklahoma City, OK (1.1%), and Madison, WI (0.6%) have seen more domestic relocators moving in than out over the past four years.
All of these CBSAs have also continued to see positive net migration over the past 12 months – highlighting their continued appeal into 2024.
What is driving domestic migration to these hubs? While these metropolitan areas span various regions of the country, they share a common characteristic: They all attract residents coming, on average, from CBSAs with younger and less affluent populations.
Between July 2020 and July 2024, for example, relocators to high-income Raleigh, NC – where the median household income (HHI) stands at $84K – tended to hail from CBSAs with a significantly lower weighted median HHI ($66.9K). Similarly, those moving to Austin, TX – where the median HHI is $85.4K – tended to come from regions with a median HHI of $69.9K. This pattern suggests that these cities offer newcomers an aspirational leap in both career and financial prospects.
Moreover, most of these CBSAs are drawing residents with a younger weighted median age than that of their existing residents, reinforcing their appeal as destinations for those still establishing and growing their careers. Des Moines and Oklahoma City, in particular, saw the largest gaps between the median age of newcomers and that of the existing population.
Career opportunities and affordable housing are major drivers of migration, and data from Niche’s Neighborhood Grades suggests that these CBSAs attract newcomers due to their strong performance in both areas. All of the analyzed CBSAs had better "Jobs" and "Housing" grades compared to the regions from which people migrated. For example, Austin, Texas received the highest "Jobs" rating with an A-, while most new arrivals came from areas where the "Jobs" grade was a B.
While the other analyzed CBSAs showed smaller improvements in job ratings, the combination of improvements in both “Jobs” and “Housing” make them appealing destinations for those seeking better economic opportunities and affordability.
Young professionals may be more open than ever to living in smaller metro areas, offering opportunities for cities like Austin and Raleigh to thrive. And the demographic analysis of newcomers to these CBSAs underscores their appeal to individuals seeking job opportunities and upward mobility.
Will these CBSAs continue to attract newcomers and cement their status as vibrant, opportunity-rich hubs for young professionals? And how will this new mix of population impact these growing markets?
Visit Placer.ai to keep up with the latest data-driven civic news.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
