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Summer has unofficially arrived, and with that comes the desire to relax, unwind and travel. And despite some of the economic uncertainty still facing consumers, 2024 is off to a surprising start for traffic in certain parts of retail. According to AAA, auto traffic growth for Memorial Day weekend was projected to grow by 4% compared to last year and by almost 2% versus 2019. Car travel has long been seen as the value-based travel method across the U.S., and who can forget the allure of the “summer road trip”. But inflationary pressures may have made it less appealing over the past few years. In the most recent consumer price index for May 2024, a drop in gasoline prices was a large positive contributor to the overall rate of 3.3%, which could provide a stronger consumer push for summer car travel.
With the positive momentum in auto traffic and gas prices, gas station and convenience store traffic has greatly benefited since Memorial Day weekend. In fact, visits to chains from May 20 to June 10 this year increased by 11% compared to the same weeks in 2023 and 15% versus 2022. Traffic to convenience stores and gas chains is up almost 30% compared to the same weeks in 2019. Traffic growth steadily climbed over the course of the three weekends measured, and the weeks had some of the highest growth rates so far in 2024 with the exception of a week in March. Even with the projected increase in auto traffic across the country, convenience and gas is the summer blockbuster, building on the consumer trends of the past year and the successful strategies of various retailers.
Wawa, in particular, saw strong visit patterns in the first unofficial few weeks of summer travel. The chain at a total level is up an impressive 14% year-over-year for the measured weeks. Looking at Wawa’s performance across various states, Florida drove much of the growth in traffic as the weather heats up, and outperformed some of the brand’s stronghold states like Pennsylvania & New Jersey. Average dwell times at Wawa locations in Florida are almost a minute higher than the chain average, highlighting that stores are not only pulling in more visits, but keeping visitors in-store for longer. The strong performance of the Florida locations, even during the off season, corroborates the brand’s investment in expansion across the state. One might suspect that Wawa is well positioned heading into the remainder of the summer with its coastal strategy.
Will C-stores continue to grow traffic as we officially enter the summer season? All signs point to yes, even if gas prices rise due to increased demand. Chains have done a fantastic job of enticing consumers with unique food offerings and might become the must-visit destination before heading to the beach this summer.
Darden Restaurants, Inc. operates a portfolio that includes some of the biggest names in full-service dining, including Olive Garden, LongHorn Steakhouse, Cheddar’s Scratch Kitchen, Yard House, Ruth’s Chris Steak House, Bahama Breeze, and Eddie V’s Prime Seafood.
How are these restaurants performing as Q3 2024 approaches? We took a closer look at the location analytics to find out which restaurant chains are thriving in today’s challenging economic climate.
Darden’s three largest restaurant chains – Olive Garden, LongHorn Steakhouse, and Cheddar’s Scratch Kitchen – are some of the best-known names in casual, full-service dining. These chains have a strong presence across the country and have experienced mainly positive YoY foot traffic this year so far.
Although foot traffic was lower YoY in January and April 2024, these dips can be attributed to external factors, such as January’s inclement weather and an April calendar shift (i.e. the timing of Easter, as well as the extra Saturday in April 2023). And in May the three chains quickly rebounded, ending the month with respective YoY visit increases of 2.4%, 6.4%, and 2.3%.
Darden operates various smaller brands offering different dining styles and price points, ranging from upscale options like Eddie V’s and Ruth’s Chris Steakhouse to more casual spots like Bahama Breeze and Yard House. These smaller chains also experienced strong visitation patterns in early 2024 – with May YoY visits up between 3.9% and 8.5%.
Darden’s strong February and May showings were likely fueled, in part, by two distinctly important days on the Darden restaurant calendar: Valentine’s Day and Mother’s Day.
In absolute terms, Olive Garden – Darden’s largest chain by far – drew the most visits on both holidays as compared to a January 1, 2024 baseline, claiming the top spot this year as America’s favorite Mother’s Day destination. But on a relative basis, Darden’s premium brands Eddie V’s and Ruth Chris experienced the biggest visit spikes, as people splurged on celebratory outings. And laid-back chain Bahama Breeze saw a sustained visit boost from Valentine’s Day through Mother’s Day, likely owing to its strong presence in Florida – making it an attractive destination for the snowbirds and vacationers who visit the state during the winter.
And surprisingly, even casual dining venue Yard House – known for its beer and sports atmosphere rather than romantic setting – experienced a Valentine’s Day visit boost. This suggests that there is a tangible benefit from these holidays across a wide range of dining styles – and restaurant operators can use these insights to encourage visits on such occasions.
Darden continues to attract customers to its restaurants in spite of a challenging economy by offering a variety of dining choices and capitalizing on popular dining-out occasions such as Mother’s Day and Valentine’s Day.
Will the company’s visit growth continue to trend upward as 2024 wears on?
Follow Placer.ai for the latest data-driven dining insights.
After a frigid start to the year, how have retail and dining foot traffic fared in the subsequent months? We dove into the data to find out.
Last year was all about experiences. But in 2024, consumer demand is once again striking a balance between “fun and stuff.” Though both retail and dining foot traffic were weighed down by January 2024’s extreme temperatures, the two categories bounced back in February, going on to see consistently positive YoY foot traffic growth through May.
May 2024’s strong showing was likely driven in part by impressive visit boosts on two important calendar highlights: Mother’s Day weekend and Memorial Day weekend. On both of these occasions, retail and dining foot traffic outperformed 2023 levels, a further sign of consumer resilience this year.
And drilling down deeper into data shows that some of this dining growth is being driven by full-service restaurants – another sign that the segment may be experiencing a comeback.
For quite some time, casual dining concepts – including both fast-casual & QSR – have had the upper hand among dining formats, as consumers sought inexpensive ways to splurge and cut back on full-service indulgences. But FSR has begun to rally, with experiential concepts, eatertainment, and breakfast-first chains driving significant traffic.
And location analytics points to a much more level playing field this year, with FSR YoY visit growth outperforming fast-casual & QSR in both March and in May. May’s visit boost in particular was likely aided by holiday visits – on both Mother’s Day and Memorial Day, full-service restaurants drew outsize crowds eager to enjoy nice meals out with friends and family.
A look at statewide visit data for both fast-casual & QSR and for full-service chains during the past three months – comparing March to May 2024 to the equivalent period of last year – shows both segments doing remarkably well throughout most of the U.S.
In the fast-casual & QSR space, all 50 states enjoyed positive YoY visit growth over the past three months – led by North Dakota (6.8%), New Hampshire (5.3%), Minnesota (5.1%), New Mexico (4.3%), and Rhode Island (4.2%). And in FSR, 42 states enjoyed positive growth – with some of the same states, including Rhode Island, New Hampshire, and New Mexico, claiming top spots.
Will full service continue its turnaround in the second half of 2024 and can fast-casual & QSR maintain its strength? How will overall retail traffic fare during the summer months and critical back-to-school season?
Visit Placer.ai to find out.
Hilton Hotels & Resorts and InterContinental Hotels Group (IHG) are two of the biggest names in lodging. The two companies operate a wide range of hotel brands, ranging from luxury chains to budget options. And falling in the middle of this range are two midscale hotel chains: TRU by Hilton and avid Hotels, operated by IHG.
What can foot traffic and demographic data reveal about the preferences of visitors to these chains? We took a closer look.
TRU by Hilton and avid Hotels both opened their first locations in 2017, with the goal of offering travelers modern and comfortable accommodations while eschewing the amenities typically associated with more luxurious hotel categories. By streamlining services, these hotels can appeal to a diverse range of travelers while maintaining a lower price point.
The two hotel chains have expanded since their openings, with TRU operating 279 locations and avid operating 70 nationwide as of May 2024. And this expansion seems to be paying off for both brands, helping drive YoY monthly visit increases. Since June 2023, visits to the two chains have been consistently elevated YoY, save for a few minor visit lags at TRU.
Hilton and IHG both hope to continue expanding their midscale hotel concepts, with projects in the pipeline for 2024 and beyond. And diving into the demographics can help the hotels identify their strengths and plan out marketing strategies more effectively.
Analyzing the psychographic makeup of TRU and avid’s trade areas by layering Spatial.ai’s PersonaLive dataset onto the two chains’ captured markets reveals that despite their budget offerings, both hotels appeal to economically diverse audiences.
Between June 2023 and May 2024, TRU and avid both attracted visitors from areas with higher-than-average shares of both “Ultra Wealthy Families” and “Blue Collar Suburbs.” The chains’ ability to appeal to both groups shows that their no-frills offerings are appreciated not just by the most price-conscious customers, but also by those with more room in their budgets to splurge.
Still, TRU drew a greater share of visitors over the analyzed period from areas over-indexed for “Ultra Wealthy Families'' – while avid drew slightly more customers from areas over-indexed for “Blue Collar Suburbs.” And diving deeper into the demographic and psychographic characteristics of TRU’s and avid’s captured markets shows that though both chains have broad appeal, there are some differences between their customer bases.
The median household income (HHI) of TRU’s captured market stood at $79.4K during the analyzed period – above the nationwide median – while that of avid remained slightly below it. And while avid’s captured market included a higher-than-average share of “Young Urban Singles” (also from Spatial.ai’s PersonaLive dataset), TRU was more likely to attract “Suburban Boomers.” So while TRU draws a wealthier and more settled clientele, avid tends to attract younger, less established guests.
These differences serve as a reminder of the differences that exist even within similar accommodation categories, and may help the two chains when deciding how to market to their respective customer bases.
Both TRU and avid seem similar enough on paper – two midscale hotel chains, geared towards a traveler that prioritizes value and convenience. And while both chains attract a wide range of households to their venues, TRU tends to see a more affluent, established visitor, while avid seems to attract more guests who are starting out in life.
For more data-driven travel & leisure insights, visit Placer.ai.
With sales exceeding $148 billion in 2023, The Kroger Co. is a leading player in the grocery store space. In addition to its flagship eponymous brand, the company owns a variety of regional banners, including (among others) Fred Meyer, Harris Teeter, Ralphs, Smith’s Food and Drug, Fry’s Food Stores, King Soopers, and Food 4 Less.
We dove into the data to see how key Kroger chains are faring in 2024 – and to explore the different audiences served by the company’s varied portfolio.
With some 1255 locations across 19 states, Kroger is The Kroger Co.’s largest grocery banner by far. And between January and May 2024, visits to the chain accounted for 47.6% of overall foot traffic to the company’s grocery portfolio. The remaining 52.4% of visits went to The Kroger Co.’s smaller banners – with Fred Meyer, Ralphs, and Harris Teeter leading the charge.
And drilling down deeper into the regional distribution of the company’s various grocery banners shows that each chain serves a different area of the country.
Kroger’s eponymous banner holds sway throughout much of the Midwest and South – while Harris Teeter serves shoppers in Maryland, Florida, and the Carolinas. Meanwhile, Fred Meyer, Smith’s, Ralphs, Fry’s, and King Soopers dominate the Western United States. And throughout some parts of the Midwest, Kroger draws consumers with a variety of smaller banners.
Like that of Albertsons, Kroger Co.’s strategy of acquiring and maintaining regional brands has allowed the company to expand its footprint across the country – while catering to the needs and preferences of local shoppers. Indeed, Kroger’s footprint now extends across three of the four U.S. regions – the West, South, and Midwest – with only the Northeast lacking a Kroger Co. presence.
A look at recent visitation trends for Kroger Co.’s largest banners – i.e. those with at least 100 locations – shows that all experienced positive YoY visit growth in Q1 2024. The most impressive foot traffic bumps were seen by Mountain region banners Smith’s and King Soopers, followed by value-oriented Food 4 Less, and the South Atlantic-focused Harris Teeter.
On a monthly basis, too, The Kroger Co.’s major Banners saw nearly uniform YoY visit growth between January and May 2024.
Analyzing demographic differences among the trade areas of Kroger’s different chains shows how the company leverages its portfolio of banners to serve distinct customer bases.
Virginia, for example, is served by two Kroger Co. banners – Kroger and Harris Teeter. And while the former draws shoppers from areas with a median HHI below the statewide baseline of $87.2K, the latter – with somewhat more upscale, pricier offerings – attracts a much more affluent audience. Similar differences can be observed in Wisconsin – where Pick ‘n Save and Metro Market serve different demographics.
By offering a diverse spectrum of shopping experiences, The Kroger Co. strategically positions itself to maximize market penetration and appeal to a broad range of consumers.
The Kroger Co. entered 2024 with a bang. With its extensive reach and adaptive approach, can the grocery leader maintain its positive momentum throughout the rest of the year?
Visit our blog at Placer.ai to find out.
Post-March Madness, many of the NCAA women’s basketball players went on to the WNBA. Caitlin Clark to the Indiana Fever, Cameron Brink to the LA Sparks, and Angel Reese to the Chicago Sky were some of the most hotly anticipated draft picks. The newfound appetite for the WNBA is real. Take Gainbridge Fieldhouse in Indianapolis as an example. Just comparing the time period of April 30-May 31, 2023 vs April 30-May 31, 2024, there is a stark contrast in the number of attendees to home games. In just five games, attendance to this year’s Fever games has already surpassed that of the entire 2023 season.
The trade area draw is also something to note as the area from which 70% of visits originated practically doubled from May 2023 (blue) to May 2024 (red), showing the magnetic effect a star player can have.
This heightened interest is great news for concepts like The Sports Bra, a bar and restaurant based in Portland, Oregon. It’s 100% dedicated to women’s sports so you can be sure to catch your favorite female player on the screen. Since opening in the spring of 2022, it’s had steady business, and odds are with all the women’s sports to watch, there should be a busy summer ahead.
In addition, might the added exposure bring new fans to brands such as Wilson Sporting Goods, which signed Caitlin Clark? This familiar brand opened its first West Coast brick and mortar store on Santa Monica’s Third Street Promenade just about a year ago. Meanwhile, Angel Reese has signed on some big brands such as Reebok, Raising Cane’s and AirBnB. Former Stanford Cardinal and now LA Sparks superstar Cameron Brink is one of the faces of New Balance, and has starred in an ad with Shohei Otani and Coco Gauff.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
