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Darden Restaurants Inc. (NYSE: DRI) owns and operates some of the country’s most recognizable dining brands. The group carried solid traffic and sales momentum into Q3 2025, led by LongHorn and Olive Garden, positioning it for a successful holiday season.
We analyzed recent visit trends to see which concepts are driving Darden’s growth – and which are likely to drive big gains during the holiday season.
After a softer start to 2025, Darden’s visit growth strengthened as the year progressed. Portfolio-wide traffic increased 2.3% year over year (YoY) in Q2 and 3.0% in Q3, supported in part by an expanding footprint. Most analyzed months also posted YoY gains, with October closing the period on a strong note at a 4.5% traffic increase. And the company’s steady visit growth has helped boost sales, reflected in recent results with Q3 FY25 sales growing by 6.2%, with blended same-restaurant sales up 0.7%.
Visit patterns across Darden’s three largest brands show that the company’s growth isn’t just coming from new unit expansion – it’s also being fueled by healthy same-restaurant performance.
Olive Garden posted steady same-restaurant gains throughout the period, ranging from 1.0% to 4.8%, while LongHorn delivered 0.9% and 6.0% YoY increases. As Darden’s two largest concepts, these brands remain the company’s key growth drivers, with Olive Garden’s value positioning and LongHorn’s affordability-focused messaging helping sustain elevated visit levels. Cheddar’s Scratch Kitchen also contributed meaningfully, recording visit increases each month.
Taken together, the results underscore a resilient portfolio. Even as parts of the casual dining sector face pressure, Darden continues to grow visits across its flagship concepts.
In addition to its core brands, Darden operates a robust portfolio of smaller upscale concepts – several of which serve as major holiday-season traffic drivers. And early visit data suggests that these banners are poised for another strong seasonal performance, alongside the company’s flagship banners.
In 2024, Seasons 52 – Darden’s polished, seasonally-inspired brand – enjoyed a sizable visit boost during the weeks before and of Christmas as guests sought elevated, special-occasion experiences. Ruth’s Chris Steak House experienced a similar surge, reflecting strong holiday demand for premium steakhouse experiences. And although Yard House focuses more on beer and bar-forward fare, its ability to attract higher-income visitors helped deliver a modest seasonal bump as well. Meanwhile, Olive Garden and LongHorn Steakhouse also drew increased traffic as value-oriented diners leaned on familiar, crowd-pleasing offerings during the holiday period.
Fast-forward to 2025, and early foot-traffic trends suggest another strong holiday season for these banners. Visits across the last weeks of October through mid-November were broadly positive – and if current momentum carries forward, Darden’s elevated and casual dining concepts appear well-positioned to match or even surpass last year’s holiday strength.
Even in an economic climate marked by consumer caution, Darden is enjoying elevated visits. And this momentum seems poised to carry through both casual and upscale banners as the company approaches a high-traffic holiday season.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
“Turkey Wednesday” – the day before Thanksgiving – is the Black Friday of the grocery sector. Shoppers flock to supermarkets nationwide to pick up everything from turkey to cranberry sauce. And for grocery retailers, the resulting traffic surge marks one of the most important days of the year.
So with the holiday just under our (admittedly, slightly loosened) belts, we dug into the data to see how this year’s milestone performed. Did economic uncertainty or online alternatives keep shoppers home? Or did the milestone drive results?
The data leaves little room for doubt: Turkey Wednesday delivered once again. On November 26th, 2025, visits to grocery stores surged 82.6% above the average day from November 2024 through October 2025. And across the full pre-Thanksgiving week (November 20th–26th), traffic climbed 26.8% above the weekly average.
Turkey Wednesday this year also outperformed 2024: Year over year (YoY), overall grocery visits increased 5.8% on Turkey Wednesday, while the average number of visits per individual location rose 4.8%. And looking at the entire week before Thanksgiving, overall traffic and average visits per location rose 5.1% and 4.1%, respectively.
Which grocery segments contributed the most to the pre-holiday traffic surge? Digging into the data for different grocery formats reveals a clear divide between Turkey Wednesday itself and the days leading up to the milestone, with each segment contributing at different moments.
On Turkey Wednesday, traditional supermarkets came out on top. Visits to chains like Kroger, Safeway, and H-E-B climbed 85.6% above their 12-month daily average, a larger jump than in 2024. Value and specialty chains also posted YoY gains that outpaced last year – though their spikes were smaller than those seen at traditional grocers.
But widening the lens to the entire week before Thanksgiving reveals a more nuanced picture. While traditional grocery chains dominated Turkey Wednesday itself, value grocery stores have become increasingly vital destinations during the broader pre-holiday period. Over the full week, value grocery visits rose 27.8% above their weekly baseline, edging out the 26.8% increase for traditional supermarkets.
This early-week advantage for budget chains suggests that many price-sensitive shoppers may be planning ahead, spreading trips across multiple days and hunting for better deals before the last-minute rush.
Daily visit patterns further highlight the split between early value planners and day-of shoppers. As the chart below shows, value grocery chains consistently outperformed traditional grocers from Thursday, November 20th through Tuesday, November 24th, as shoppers did the bulk of their shopping. Specialty grocers also kept close pace with traditional supermarkets during this period, occasionally pulling slightly ahead.
Then, on Turkey Wednesday, traditional grocery took the lead with a 104.1% jump over a typical Wednesday – well above the other segments. When shoppers move into last-minute mode, it’s the traditional chains’ broad assortments and familiar layouts that draw them in for those final items.
But while value grocers benefit most from the early phase of holiday shopping, visit-duration data shows that the two-phase pattern plays out across all segments. Between November 20th and 25th, average dwell times rose across grocery formats, peaking on Monday and Tuesday for traditional chains and over the weekend for value and specialty grocers.
Then, on Turkey Wednesday, dwell times eased back from those peak levels – reflecting a shift toward faster, more targeted trips to grab missing ingredients or finalize meal prep. The shift from longer, more deliberate outings to shorter, last-minute stops underscores the two-step rhythm of Thanksgiving shopping: thoughtful planning early on, followed by efficient wrap-ups as the holiday approaches.
Differences between segments notwithstanding, leading grocery chains across formats saw meaningful YoY traffic gains, both on Turkey Wednesday and during the full pre-holiday week. As shown by the chart below, major chains from Trader Joe’s to Meijer experienced YoY increases in the average number of visits to each location during the pre-Thanksgiving rush, pointing to widespread sector-wide strength during the milestone.
Grocery’s strong performance on Turkey Wednesday – the first big milestone of the holiday period – offers a welcome sign of shopper resilience in a season defined by concerns over confidence.
And as the festive season continues, grocery chains across formats can use these insights to refine their layouts, promotions, and assortments to capture even more pre-holiday traffic. Traditional grocery chains, for example, may look to strengthen their value-focused offerings to appeal to early planners in the pre-Christmas period, while value grocers might consider strategies to capture more of the last-minute traffic that intensifies as the holiday approaches.
For more data-driven grocery insights check out Placer.ai’s free industry trends tool.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The holiday season is apparel’s time to shine. Steep seasonal markdowns draw budget-conscious consumers eager to save a few bucks on refreshing their wardrobes, while a wide array of gift options entices those hunting for that perfect sweater their sister would never buy for herself.
But to make the most of this opportunity, retailers need to understand their shoppers. Who is driving holiday visit traffic to clothing stores – and what are they after?
If last year is any indication, off-price brands will likely see a steady climb in visits from early November onward, fueled by continuous markdowns and the treasure-hunt appeal of new inventory. Traditional apparel retailers, by contrast, are more likely to see sharper, event-driven spikes – especially around key milestones like Black Friday.
The two apparel categories also differ in how shoppers spend their time once they’re in-store.
Traditional retailers see visit durations rise on Black Friday, as shoppers looking to restock their closets take time to browse and try on clothes. But during key December milestones like Super Saturday and the days leading up to Christmas, dwell times actually dip below average as shoppers focus on quick gift purchases rather than personal shopping.
Off-price retailers, on the other hand, sustain longer dwell times throughout most of the season. This suggests that many off-price shoppers are combining gift buying with taking advantage of seasonal prices to purchase clothing for themselves and their families. Only on Christmas Eve do visit durations to off-price retailers fall below average, as shoppers make their final dash for stocking stuffers.
Unsurprisingly, off-price retailers draw less affluent shoppers than traditional apparel chains. But during the holiday shopping season, both segments attract broader audiences than usual. Last December, the captured markets of both types of retailers included higher shares of middle- and lower-income consumers that may not typically splurge on new clothes – though as illustrated by the chart below, the shift was more pronounced for off-price retailers.
While off-price retailers have seen stronger foot traffic trends this year, the holidays remain a critical period for both segments. And by understanding shifts in consumer behavior, retailers across apparel categories can better tailor their strategies to capture demand:
For more data-driven apparel insights check out Placer.ai’s free industry trends tool.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Visits to DICK’S Sporting Goods remained below 2024 levels through most of 2025, but the year-over-year (YoY) gap has narrowed – improving from -6.0% in Q1 to -2.6% in Q3. This YoY visit gap is partly due to store closures: Over the past year, DICK’s has closed several locations, leading to a drop in its total unit count. And monthly data points to renewed momentum for Q4 – October visits climbed 2.2% YoY, marking the company’s strongest performance of the year and a promising sign for the holiday season.
DICK’s solid positioning ahead of the holidays is also supported by recent sales results. For the quarter ending August 2nd, 2025, comparable sales rose 5.0% YoY, driven primarily by a 4.1% increase in average ticket size and supported by a 0.9% uptick in transactions – with e-commerce once again outpacing overall company performance.
The retailer is also deepening its digital engagement through its Game Changer youth sports app, which last quarter reached 7.4 million unique active users. At the same time, DICK’S recent acquisition of Foot Locker opens new opportunities to drive in-person shopping growth, while its expanding House of Sport concept strengthens the brand’s experiential footprint.
As the all-important holiday season approaches, will DICK’S continue to grow its foot traffic? Or will inflation fatigue keep shoppers at home?
Follow Placer.ai's data driven retail analyses to find out what lies ahead for DICK’S.
Consumer sentiment has fallen to historic lows as financial strain and inflation fatigue take their toll. Yet some retail categories continue to see steady visit growth, and dollar stores are among the standouts.
We dove into the visit data for two major players in the space – Dollar Tree and Dollar General – to see how they are faring in 2025.
Dollar Tree and Dollar General are entering the final quarter of the year on the tails of consistent, meaningful visit growth, with visits to both chains elevated every quarter from Q1 2024 onward. These results are consistent with both chains’ reporting, with Dollar Tree’s Q2 2025 net sales up 12.3% YoY, and comp sales rising 6.5%. Dollar General delivered similarly steady growth, with Q2 2025 net sales up 5.1% while same-store sales grew 2.8%.
Monthly visits, like quarterly trends, were elevated, with a notable uptick in October. Dollar Tree’s YoY visits climbed from -0.1% in September to 2.8% in October, while Dollar General’s rose from 4.4% to 6.0% over the same period, likely driven by Halloween shopping and early seasonal momentum ahead of the holidays.
Both brands continue to focus on expanding their fleets, signalling that both Dollar Tree and Dollar General are confident that their value propositions will continue to resonate with shoppers.
Dollar Tree and Dollar General continue to grow, propelled by consumers’ ongoing prioritization of value and affordability. As the holiday season approaches, both retailers seem well-positioned to capture increased traffic and spending from cost-conscious shoppers.
For the most up-to-date retail insights, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The world of work remains in flux as companies and employees keep redefining the new “normal”. On the one hand, hybrid work has become ubiquitous – and remote-driven concepts like “microshifting” are reshaping how we think about maximizing productivity. At the same time, growing awareness of co-location’s role in sustaining the social infrastructure that fuels innovation and success is prompting more companies to call employees back to the office. In 2025 alone, employers from Toyota to JP Morgan Chase, the Washington Post, Paramount/Skydance, and even the federal government joined the wave with five-day-a-week in-office mandates.
But how are these countervailing currents playing out on the ground? Is office foot traffic reaching a plateau or is the return to office (RTO) still gaining momentum?
In October 2025, visits to Placer.ai’s Nationwide Office Index were 30.8% below October 2019 levels. While this represents a larger year-over-six-year (Yo6Y) visit gap than in September, it still signals meaningful progress: September 2025 included one extra working day compared to 2019, whereas October had one fewer. And when controlling for the number of business days, October actually saw 1.2% more traffic than September.
Year over year (YoY), too, nationwide office visits grew 4.7% in October 2025 (see second graph below) – showing that even amid entrenched hybrid norms and ongoing pushback against in-person requirements, office visit numbers continue to trend steadily upwards.
Turning to regional RTO trends, Miami and New York continued to lead the post-pandemic recovery pack. In another sign of San Francisco’s emerging turnaround, the city once again outpaced Chicago for Yo6Y growth and recorded the fastest YoY visit growth of any analyzed city. Southern hubs Dallas and Houston also outperformed the nationwide Yo6Y benchmark of -30.8%, while Houston just slightly lagged at 34.9%.
And in another indication of on-the-ground resistance to five-day mandates, location analytics suggests that employees really are quiet-quitting Fridays – at least when it comes to in-office work. Between January and October 2025, just 12.4% of weekday visits to office buildings took place on Fridays, compared to 24.3% on Tuesdays, 23.7% on Wednesdays, and 21.8% on Thursdays.
The extent of the phenomenon varies by market – employees were most likely to make the end-of-week trek to the office in Miami and Dallas and least likely to do so in Boston and Chicago – though no analyzed city saw a share of Friday visits above 15.0%. And despite New York City’s strong overall RTO, the Big Apple trailed the national baseline in Friday attendance.
October 2025’s Office Index data shows that the RTO story is still far from settled. Hybrid habits remain deeply ingrained, yet steady progress suggests a gradual rebalancing between flexibility and presence – one that will continue to shape the workplace landscape in the months ahead.
For more data-driven office visit insights, follow Placer.ai/anchor.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
Many retail and dining chains performed well in 2024 despite the ongoing economic uncertainty. But with the consumer headwinds continuing into 2025, which brands can continue pulling ahead of the pack?
This report highlights 10 brands (in no particular order) that exhibit significant potential to grow in 2025 – as well as three chains that have faced some challenges in 2024 but appear poised to make a comeback in the year ahead. Which chains made the cut? Dive into the report to find out.
Through 2024, visits to Sprouts Farmers Market locations increased an average of 7.2% year-over-year (YoY) each month, outpacing the wider grocery segment standard by an average of six percentage points. And not only were visits up – monthly visits per location also grew YoY.
The promising coupling of overall and visits per location growth seems driven by the brands’ powerful understanding of who they are and what they bring to the market. The focus on high quality, fresh products is resonating, and the utilization of small- format locations is empowering the chain to bring locations to the doorstep of their ideal audiences.
This combination of forces positions the brand to better identify and reach key markets efficiently, offering an ideal path to continued growth. The result is a recipe for ongoing grocery success.
CAVA has emerged as a standout success story in the restaurant industry over the past several years. Traditionally, Mediterranean concepts have not commanded the same level of demand as burger, sandwich, Mexican, or Asian fast-casual concepts, which is why the category lacked a true national player until CAVA's rise. However, evolving consumer tastes have created a fertile landscape for Mediterranean cuisine to thrive, driven by factors such as social media influence, expanded food options via third-party delivery, growing demand for healthier choices, the rise of food-focused television programming, and the globalization of restaurant concepts .
CAVA’s success can be attributed to several key factors. Roughly 80% of CAVA locations were in suburban areas before the pandemic, aligning well with consumer migration and work-from-home trends. Additionally, CAVA was an early adopter of digital drive-thru lanes, similar to Chipotle’s "Chipotlanes," and began developing these store formats well before the pandemic. The brand has also utilized innovative tools like motion sensors in its restaurants to optimize throughput and staffing during peak lunchtime hours, enabling it to refine restaurant design and equipment placement as it expanded. CAVA’s higher employee retention rates have also contributed to its ability to maintain speed-of-service levels above category averages.
These strengths allowed CAVA to successfully enter new markets like Chicago in 2024. While many emerging brands have struggled to gain traction in new areas, CAVA’s visit-per-location metrics in recently entered markets have matched its national averages, positioning the brand for continued growth in 2025.
Ashley’s recent strategy shift to differentiate itself through experiential events, such as live music, workshops, and giveaways, is a compelling approach in the challenging consumer discretionary category. Post-pandemic, commercial property owners have successfully used community events to boost visit frequency, dwell time, and trade area size for mall properties. It’s no surprise that retailers like Ashley are adopting similar strategies to engage customers and enhance their in-store experience.
The decision to incorporate live events into its marketing strategy reflects the growing demand for experiential and immersive retail experiences. While home furnishings saw a surge in demand during the pandemic, the category has struggled over the past two years, underperforming other discretionary retail sectors compared to pre-pandemic levels. Recognizing this challenge, Ashley’s rebrand focuses on creating interactive and memorable experiences that allow customers to engage directly with its products and explore various design possibilities. In turn, this has helped to drive visits from trade areas with younger consumers with lower household incomes.
Ashley has leaned into collaborations with interior designers and industry experts to offer informative sessions and workshops during these events. These initiatives not only attract traffic but also provide valuable insights into customers’ preferences, which can be used to refine product offerings, enhance customer service, and shape future marketing efforts. This approach is particularly relevant as millennials and Gen Z drive new household formation. While still early, Ashley’s pivot to live events is showing promising results in attracting visits and increasing customer engagement.
Department stores have had many challenges in navigating changing consumer behavior and finding their place in an evolving retail landscape. Nordstrom, an example of department store success in 2024, has been able to maintain a strong brand relationship with its shoppers and regain its footing with its store fleet. While the chain has certainly benefited from catering to a more affluent, and less price sensitive, consumer base, it still shines in fostering a shopping experience that stands out.
Value might be a driver of retail visitation across the industry, but for Nordstrom, service and experience is paramount. The retailer has downplayed promotional activity in favor of driving loyalty among key visitors. Nordstrom also has captured higher shares of high-value, younger consumer segments, which defies commonly held thoughts about department stores. The chain was a top visited chain during Black Friday in 2024, showcasing that it’s top of mind for shoppers for both gift giving and self-gifting.
What’s next? Nordstrom announced at the end of December that it plans to go private with the help of Mexican retail chain Liverpool. We expect to see even more innovation in store experience, assortments and services with this newfound flexibility and investment. And, we cannot forget about Nordstrom Rack, which allows the retailer to still engage price-conscious shoppers of all income levels, which is certainly still a bright spot as we head into 2025.
Visits are up, and the audience visiting Sam’s Club locations seems to be getting younger which – when taken together – tells us a few critical things. First, Sam’s Club has parlayed its pandemic resurgence into something longer term, leveraging the value and experience it provides to create loyal customers. Second, the power of its offering is attracting a newer audience that had previously been less apt to take advantage of the unique Sam’s Club benefits.
The result is a retailer that is proving particularly adept at understanding the value of a visit. The membership club model incentives loyalty which means that once a visitor takes the plunge, the likelihood of more visits is heightened significantly. And the orientation to value, a longer visit duration, and a wide array of items on sale leads to a larger than normal basket size.
In a retail segment where the value of loyalty and owning ‘share of shopping list’ is at a premium, Sam’s Club is positioned for the type of success that builds a foundation for strength for years to come.
Raising Cane’s exemplifies the power of focus by excelling at a simple menu done exceptionally well. Over the past several years, the chain has been one of the fastest-growing in the QSR segment, driven by a streamlined menu that enhances speed and efficiency, innovative marketing campaigns, and strategic site selection in both new and existing markets. Notably, Raising Cane’s ranked among the top QSR chains for visit-per-location growth last year. Unlike many competitors that leaned on deep discounts or nostalgic product launches to boost traffic in 2024, Raising Cane’s relied on operational excellence to build brand awareness and drive visits. This approach has translated into some of the highest average unit sales in the segment, with restaurants averaging around $6 million in sales last year.
Raising Cane’s operational efficiency has also been a key driver of its rapid expansion, growing from 460 locations at the end of 2019 to more than 830 heading into 2025. This includes over 100 new store openings in 2024 alone, placing it among the top QSR chains for year-over-year visit growth. The chain’s ability to maintain exceptional performance while scaling rapidly highlights its strong foundation and operational strategy.
While Life Time has fitness at its core, it has also expanded to become a lifestyle. Healthy living is its mantra and this extends to both the gym aspect, but also the social health of its members with offerings like yoga, childcare, personalized fitness programs, coworking, and even an option for luxury living just steps away.
With all these choices, it’s no wonder that its members are more loyal than others in its peer group.
To the delight of book lovers everywhere, Barnes & Noble is back in force. With a presence in every single state and approximately 600 stores, location options are growing to browse bestsellers, chat with in-store bibliophiles, or grab a latte. Stores are feeling cozier and more local, with handwritten recommendations across the store. The chain’s extensive selection of gifts and toys mean that one can stop in for more than just books. The membership program is also relaunching, rewarding members for their purchases. Even though some locations have downsized, efficiency is up with average visits per square foot increasing over the last 3 years. Customers are also lingering, with nearly 3 in 10 visitors staying 45 minutes or longer.
With options for a “third place” that’s not home or work dwindling, Barnes & Noble is poised to fill that hole.
From its origins as a corner grocery store in Queens, NY 42 years ago, H Mart now boasts over 80 stores throughout the US. Shoppers are enticed by the aroma of hot roasted sweet potatoes wafting through the store, the opportunities to try new brands like Little Jasmine fruit teas, and the array of prepared foods such as gimbap and japchae. In addition to traditional Korean, Chinese, and Japanese groceries, H Mart’s assortment has expanded to staple items and American brands as well like Chobani yogurt or Doritos.
As the Hallyu wave sweeps across the nation and K-pop stars like Rose top the charts for the eight straight week with the catchy “APT”, so too is the appetite for Asian food. At the second-most visited H Mart in the nation in Carrollton, TX, the ethnic makeup of customers is 39% White, 14% Black, 23% Hispanic or Latino, and 20% Asian – reflecting the truly universal appeal of this supermarket chain.
Beauty retail had a transformative 2024, with a general cooling off in demand for the category. Competition between chains has increased and delivering quality products, expertise and services is critical to maintain visits. Against this backdrop, Bluemercury stands out as a shining star in parent company Macy’s portfolio of brands, with the brand well positioned to take on this next chapter of beauty retail.
Bluemercury’s success lies in its ability to be a retailer, an expert, and a spa service provider to its consumers. Placer data has shown that beauty chains with a service and retail component tend to attract more visitors than those who just specialize in retail offerings, and Bluemercury is no exception. The chain also focuses solely on the prestige market within the beauty industry and caters to higher income households compared to the broader beauty category; both of those factors have contributed to more elastic demand than with other retailers.
Bluemercury’s bet on product expertise and knowledge combined with a smaller format store help to foster a strong connection between the beauty retailer and its consumers. The brand overindexes with visitors “seeking youthful appearance” and has cemented itself as a destination for niche and emerging beauty brands. As the larger Macy’s brand grapples with its transformation, Bluemercury’s relevance and deep connection to its consumer base can serve as an inspiration, especially as the beauty industry faces mounting uncertainty.
Competitors like Dutch Bros and 7Brew are on the rise, critical office visitation patterns remain far behind pre-pandemic levels, and the chain did not end the year in the most amazing way in terms of visit performance. But there is still so much to love about Starbucks – and the addition of new CEO Brian Niccol positions the coffee giant to rebound powerfully.
The focused attention on leaning into its legendary ‘third place’ concept is in excellent alignment with the shift to the suburbs and hybrid work and with audiences that continue to show they value experience over convenience. But the convenience-oriented customer will likely also benefit from the brand’s recent initiatives, including pushes to improve staffing, mobile ordering alignment and menu simplification. In addition, the brand is still the gold standard when it comes to owning the calendar, as seen with their annual visit surges for the release of the Pumpkin Spice Latte or Red Cup Day and their ability to capitalize on wider retail holidays like Black Friday and Super Saturday.
The combination of the tremendous reach, brand equity, remaining opportunities in growing markets and the combined ability to address both convenience and experience oriented customers speaks to a unique capacity to regain lost ground and drive a significant resurgence against the expectations of many.
Retail has had its challenges this year, with many consumers opting for off-price to snag deals – but the strength of the Adidas brand should not be underestimated. Gazelles and Sambas are still highly coveted, and a partnership with Messi x Bad Bunny racked up over a million likes. Consumers are favoring classic silhouettes across both shoes and clothing, and nothing says classic like those three stripes.
Gap, and its family of brands including Old Navy and Banana Republic, are synonymous with American apparel retail. The namesake brand has always been at the center of comfort, value and style, but over time lost its way with consumers. However, over the past year and a half, the reinvigoration of the Gap family of brands has started to take shape under the direction of CEO Richard Dickson.
New designs, collaborations, splashy marketing campaigns and store layouts have taken shape across the portfolio. While we haven’t seen a lot of change in visitation to stores over the past year, trends are certainly moving in the right direction and outpacing many other brands in the apparel space. Gap has also reinserted itself into the fabric of American fashion this past year with designs for the Met Gala.
The benefit of Gap Inc.’s portfolio is that each brand has a distinct and unique audience of consumers that it draws from. This allows each brand to focus on meeting the needs of its visitors directly instead of trying to be all things for a broader group of consumers. Old Navy in particular has a strong opportunity with consumers as value continues to be a key motivator.
Gap has done all of the right things to not only catch up to consumers’ expectations but to rise beyond them. Even as legacy store-based retail brands have seen more disruption over the past few years, Gap is ready to step back into the spotlight.
The diversity of brands featured in this report highlight the variety of categories and strategic initiatives that can drive retail and dining success in 2025.
Sprouts’ focus on quality products and small-format stores, CAVA’s rise as a suburban dining powerhouse, and Nordstrom’s commitment to customer experience all highlight how understanding and responding to consumer needs can drive success. Brands like Ashley Furniture, Sam’s Club, H Mart, and Life Time have shown how offering a unique value proposition within a crowded segment, leveraging loyalty, and creating memorable experiences can fuel growth. And Raising Cane’s demonstrates the power of simplicity and operational efficiency in building momentum.
At the same time, niche players like Bluemercury are excelling by catering to specific audiences with authenticity and expertise. And while Starbucks, Adidas, and Gap Inc. face challenges, the three companies’ brand equity and revitalization efforts suggest potential for a significant comeback.
