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Following years of volatility and multiple bankruptcies filings, JOANN – the 82-year-old fabric and craft retailer – shuttered its final stores in May 2025, with many stores already closing in April 2025. But diving into traffic trends for some of JOANN's competitors suggest that JOANN's bankruptcy and ultimate closure was not necessarily the result of lowered demand for crafting supplies.
Year-over-year (YoY) visit trends to JOANN stores were mostly stable prior to the closure announcements, and traffic skyrocketed as consumers descended on the bargain-priced fabrics and sewing supplies during the chain's liquidation sales. And since the closures, visits to other crafting retailers has skyrocketed, with traffic to Michael's – JOANN's main competitor that even bought chain's intellectual property – up 9.2% YoY in June 2025.
JOANN is not the only hobby and crafts chain to go bankrupt over the past twelve months – Party City, which had filed for bankruptcy in 2023, also shut its last remaining stores in February 2025. And though Party City's main focus may have been party supplies, the retailer also carried an assortment of arts and crafts supplies. This means that in H1 2025 two craft-forward legacy retailers permanently shut down.
So what brought JOANN and Party City down? While several factors contributed, one significant challenge faced by both companies was their size. Although JOANN had a loyal following in some circles, the retailer's brick-and-mortar footprint was relatively moderate – in 2024, JOANN received less than half as many visits as Michaels, due in part to its significantly smaller store fleet. Party City was even smaller, receiving less than half the visits going to Hobby Lobby last year.
This means that Party City and JOANN likely lacked the economies of scale and marketing dominance of the Hobby Lobby and Michaels – making it harder to stay afloat in an increasingly competitive market. And Party City and JOANN's mid-size brick-and-mortar footprint likely also made it more difficult to compete with mass merchants such as Walmart and Target.
But if the market consolidation forces of recent years drove JOANN and Party City out of business – what to make of the endurance of tiny Blick and its 0.3% visit share? The answer to that may lie in another trend. The bifurcation of consumer spending since COVID has sustained demand for premium, quality brands and products alongside significant growth for value-oriented retail chains. And looking at the trade area median household income for the five analyzed chains highlights Blick's affluent visitor base – and suggests that the chain has successfully positioned itself as a premium purveyor of quality arts supply.
This in turn allows Blick to operate in a wholly different field where it is not competing directly with the Hobby Lobbies (or Walmarts) of the world. Instead, it has carved out a defensible niche where the defining competitive metric isn't price, but the quality and curation of its products.
The divergent paths of JOANN and its competitors highlight the new realities of the craft retail market, where operating without the scale of a Michaels or the premium, defensible niche of a Blick can create a significant liability.
For more data-driven retail insights, visit placer.ai/anchor.
Retail media networks – advertising platforms enabling third parties to promote products and services on a retailer’s websites, digital apps, brick-and-mortar stores, or across partners’ digital properties – have firmly entered the mainstream. Major chains across industries now allow sellers direct access to consumers at the critical point of purchase. And since most shopping still takes place offline, retailers are increasingly expanding their in-store retail media offerings – through digital signage, in-store audio, sampling stations, and in-app features that appear when a customer is physically in the store.
But what do location analytics tell us about the relationship between online and offline retail in 2025 – and the potential role of brick-and-mortar retail media in driving consumer engagement? We dove into the data to find out.
A closer look at several chains that are heavily investing in brick-and-mortar retail media reveals how the in-store / online mix varies by both retailer and season. Unsurprisingly, Kroger’s unique physical visitors outpaced unique website visitors (desktop and mobile) during every quarter. In contrast, The Home Depot’s in-store visitors were closer to its online traffic – occasionally dropping below it in Q1 2025. Target, Lowe’s, and Walmart fell somewhere in between these two extremes.
Interestingly, all chains analyzed attracted more physical visitors in the spring and summer (Q2 and Q3) than in the fall and winter. For both retail media networks and their advertising partners, understanding the interplay between online and offline traffic is crucial for optimizing advertising strategies.
Walmart has emerged as a leader in brick-and-mortar retail media. Through Walmart Connect, the company provides partners with a variety of in-store advertising solutions, including digital screens, in-store radio, on-site demos, and sponsored events at Walmart locations. And non-endemic brands – ranging from restaurants to financial services – can also tap into both Walmart’s online and offline retail media networks.
And foot traffic data shows that the ratio of online to offline Walmart visitors differs greatly throughout the country. In the South Central region, including Texas, Walmart’s physical stores saw 85.0% more unique visitors in May 2025 than its website. But in the Northeast, the gap narrowed to just 8.4%. So advertisers may find cost-effective opportunities by tailoring campaigns to regional traffic tendencies.
The relative size of Walmart’s state-wide markets also varies by channel. In May 2025, Texas accounted for 10.2% of Walmart’s unique in-store visitors, making it the top regional brick-and-mortar market. Yet online, California took the lead at 12.1% of total website visitors. So advertisers aiming for the biggest in-store crowd might choose Texas, while those focused on digital reach could invest more in California. Florida, meanwhile, remained the third-largest market for both online and offline traffic, grabbing about 7.0% of each.
Though offline shopping continues to dominate, the numbers show that neither channel exists in a vacuum. And given how shopper preferences differ by region and season, brands that harness both online and offline data can craft more relevant, impactful campaigns.
For more data-driven retail and advertising analysis follow Placer.ai/anchor.
The grocery segment has never been more competitive, and Aldi, Trader Joe’s, and Lidl have consistently emerged as top players. The three chains share similarities: all offer a limited assortment of groceries and tend to operate at lower price points – however, each one is carving out its own distinct path to growth.
We take a closer look at their performance in H1 2025 to uncover what might be contributing to their continued success.
Aldi, Trader Joe’s, and Lidl have established themselves as formidable players in the grocery segment, consistently thriving despite a challenging market. And diving into H1 2025 underscores their impressive success.
The three grocery chains enjoyed consistently elevated visits in H1 2025, significantly outpacing the wider grocery segment. While overall grocery visits increased by 1.8% YoY, Aldi’s visits grew by 7.1%, Trader Joe’s by 11.9%, and Lidl posted growth of 4.9% during the analyzed period. The three chains also outpaced the wider industry in terms of average visit per location growth.
This strong H1 performance is extra impressive given how well the three chains have performed in recent years. And diving into individual metrics for each chain can further show how they are thriving – and what might lie behind their success.
Trader Joe’s, known for its whimsical and community-centric approach to grocery shopping, got its start in Pasadena, California. Since then, the chain has expanded to nearly 600 locations across the country – but California remains its most significant market. The company operates over 200 locations in the Golden State alone and recently announced plans to expand its footprint within its largest market.
Examining the visitor share among California’s top grocery chains, including major players like Safeway, Ralphs, and VONS, highlights just how well Trader Joe’s is performing in the state. While these chains maintained relatively stable visit shares over the past few years, Trader Joe’s saw its relative visit share grow from 13.2% in H1 2019 to 15.7% in H1 2025. This success underscores the value of investing in product and community – two areas where Trader Joe’s excels.
Aldi, the German grocery giant, derives much of its success from its impressive operational prowess. The chain is laser-focused on maximizing efficiency and streamlining operations in a bid to keep overhead low and customers coming through its doors. And its efforts seem to be paying off – the chain is one of the fastest-growing grocery chains in the nation. Over the past few years, Aldi has opened new stores at a rapid pace, acquiring smaller chains in pursuit of its goal of opening an additional 800 stores by 2028.
And crucially, even as Aldi expands its footprint, the chain continues to draw more average visits per location. Average visits per location were 1.6% higher than they were in 2024, 17.4% higher than in 2023, and 26.7% higher than in 2022. This signals that its new stores are being met by sustained and growing shopper interest instead of cannibalizing foot traffic from existing locations.
This model allows Aldi to grow its footprint and customer base simultaneously and demonstrates an impressive capacity to meet – and create – continued demand for its offerings.
Like Aldi, Lidl emigrated to the United States from Germany – and the chain offers a similar promise of limited-assortment products and lower prices. Diving into visitor demographics at the chain highlights where Lidl shines – and where it has room to grow. Between 2019 and 2025, the chain grew its share of suburban, wealthy, and older segments – but the share of visitors falling into the “Singles and Starters” demographic segment shrunk.
Lidl has been adding new stores in recent months, and while it has certainly leaned into its thriving suburban segment, new locations are also appearing in major cities. This push beyond its established wealthy, suburban roots suggests Lidl may be looking to broaden its appeal to a more diverse urban consumer base.
Trader Joe’s, Aldi, and Lidl continue to thrive despite a challenging retail environment – and while all chains are known for their great deals, the different price points, audiences, and focuses underscore that their success is rooted in strategies beyond their value propositions.
Will these chains continue to drive increased foot traffic in H2 2025? Visit Placer.ai/anchor for the latest data-driven grocery insights.
Summer often brings out the latest fashion trends as consumers head for coastal cities, the beach, summer vacations, and the pool. Sometimes we see new trends catch fire altogether, but summer also tends to signal to shoppers that it’s time to revitalize classic products or items already in their closets in new ways.
L.L.Bean, the outdoor lifestyle retailer and brand, has always been at the center of repeat trends. Its New England heritage lends itself to fashion moments centered around preppy or Americana dressing, and its staple products like the L.L.Bean Boot and Boat and Tote have become longstanding favorites.
Over the past few years, the Boat and Tote product specifically has had its own renaissance as consumers once again flocked to this classic style. Another trend that we can thank TikTok for, the bag became a viral sensation in 2022 as creators would embroider ironic sayings onto their bags instead of the traditional monogram offered. This year appears to be a reinvigoration of this trend, and with new inspirations coming into the fold, such as the “Boatkin”, there is plenty of runway left for the Boat & Tote to keep L.L.Bean top of mind for shoppers. The Boat & Tote also reflects the change in consumer behavior over the last few years relating to branded products and logos – consumers are opting for more subtle designs without logos that can be used for everyday activities.
L.L.Bean retail locations have certainly benefited from the virality of the Boat & Tote. Looking at 2025 traffic performance year-to-date, visits are up almost 15% compared to 2024. Against the backdrop of challenging traffic for many retail chains, this number is even more impressive.
L.L.Bean stores also fit the mold of the current formula that is working in retail – large format stores that offer a wide variety of experiences, assortments, and services that keep customers engaged for longer, with the average dwell time at 32 minutes. Related to the renaissance of the Boat and Tote in 2025, L.L.Bean stores recently added a bag charm bar to locations for consumers to adorn their bags in unique ways, leaning into current trends being seen across the accessories category. Concepts like the charm bar could make the difference in consumers choosing to shop in store instead of simply ordering online.
L.L.Bean’s focus on its iconic products despite the change in trends over time has served the brand in attracting new shoppers with each passing generation. The chain attracts visitors across suburban and rural families, Young Professionals as well as Sunset Boomers. Different generations of consumers have all found their way to L.L.Bean retail locations for different reasons, but the core products that remain have outlasted other trends.
For more data-driven retail insights, visit placer.ai/anchor.
Office supplies behemoth Staples has faced a challenging few years, contending with stiff competition from online rivals and evolving office visit trends that have reduced demand for some of its core products. Consumer cutbacks in discretionary spending driven by recent inflationary pressures have also taken their toll on the retailer, which has closed dozens of stores over the past several years.
But by remaining agile and pivoting towards services and B2B offerings, Staples has defied expectations – showing how retailers can succeed by staying in tune with shifting consumer needs and habits. We dove into the data to explore Staples’ recent visit growth and some of the factors behind its current success.
Last month, Staples brought back its iconic “That Was Easy!” button, highlighting the chain’s mission to simplify customers’ lives through products and solutions. But though Staples’ impressive traffic resurgence might appear to have been effortless, its current growth is the result of a carefully orchestrated pivot towards meeting the practical demands of shoppers in 2025.
In addition to its staple (pun intended) office and school supplies, Staples is ramping up its business-focused services. The chain recently began a pilot with Verizon to expand its tech offerings – with the explicit purpose of offering the telecom giant access to more small business visitors. The company has also expanded its onsite services, offering everything from print-while-you-wait to travel-related options like passport photos.
And a look at Staples’ foot traffic over the past several months shows these efforts are paying off. Since January 2025, visits and average visits per location to Staples have been consistently elevated year over year (YoY), with the sole exception of February, when retailers across categories were impacted by stormy weather and the comparison to a leap year. And as the year has worn on, Staples’ visitation trends have only gotten stronger, with June seeing a 10.3% increase in overall foot traffic and a 13.2% increase in average visits per location compared to 2024.
Despite the challenges of the past several years – and the closure of dozens of stores since 2019 – Staples’ foot traffic is also now higher than it was pre-COVID. In Q2 2025, overall visits to the chain exceeded Q2 2019 levels by 5.6%. And each open store is seeing far more foot traffic than it did before the pandemic, with average visits per location rising by 23.9% over the same period.
Location analytics reinforce the notion that it is Staples’ pivot to services and B2B solutions that is largely fueling this comeback.
August, for example, has traditionally been Staples’ busiest month of the year, as students and families descend on the chain to stock up on back-to-school supplies. But in recent years, the month has become less of an outlier, with traffic spread more evenly across the calendar.
Moreover, the number of frequent visitors to Staples – i.e. those who return to the chain multiple times per month – has grown steadily since 2019. Between H1 2019 and H1 2025, the share of customers visiting Staples at least twice a month on average edged up from 12.0% to 12.8%, and the proportion of those making three or more monthly visits climbed from 3.5% to 4.9%. This shift points to a consumer base increasingly reliant on Staples for ongoing needs rather than episodic purchases.
Staples’ recent visit success sheds light on the power of pivoting to meet shifting consumer demands. By emphasizing services and leaning into B2B offerings, Staples has transformed itself into a go-to destination for new audiences – reinforcing the importance of adaptability and innovation in retail.
For more data-driven retail analyses, visit Placer.ai/anchor.
2025 is shaping up to be the year of the RTO mandate. Local governments and companies across industries – from AT&T to Amazon and Starbucks – have introduced stricter in-person requirements, with some even shifting back to a full five-day, in-office work week. Still, rolling out these mandates hasn’t been entirely smooth sailing, and many workplaces still strive to strike a balance between RTO and WFH.
So how are these trends unfolding on the ground? Did the office recovery continue to stagnate as it did in May, or did the start of the summer reignite RTO momentum? We dove into the data to find out.
After losing a bit of steam in May, office visits regained their stride in June 2025. Foot traffic to the Placer.ai Nationwide Office Index was just 27.4% below pre-COVID (2019) levels – a significant improvement from June 2024, when it was down by 32.9%. While part of this uptick can be attributed to June 2024 having one fewer working day (19, compared to 20 in both 2019 and 2025), the data nevertheless points to meaningful RTO progress.
And looking at monthly fluctuations in office visits since June 2019 further highlights the month’s strong performance. Despite having only 20 working days, June 2025 ranked as the fourth busiest in-office month since the pandemic, trailing only October 2024, July 2024, and April 2025 – each with 22 working days.
Once again, Miami and New York led the RTO charge, with both cities nearing a full post-pandemic recovery. Miami posted just a 4.2% gap compared to June 2019, while New York recorded a 5.3% deficit – putting them both well ahead of the nationwide average. Sunbelt cities such as Atlanta, Dallas, and Houston also outperformed the U.S. overall, reflecting a robust return to workplaces in these regions.
Most of the cities analyzed also saw notable year-over-year (YoY) gains in June 2025 – partly attributable to this June’s extra work day. Los Angeles was the only hub to experience a YoY gap – potentially linked to last month’s local protests, which may have disrupted commuting routines for some employees. Houston, for its part, lapping a storm-ridden June 2024, recorded an impressive 17.2% YoY bump. And though San Francisco remained farthest from its pre-pandemic attendance levels, the city maintained its strong YoY streak, suggesting steady recovery in its tech-heavy landscape.
Overall, June’s data indicates that RTO mandates and hybrid strategies are helping fuel a meaningful rebound in office attendance. While the road to full recovery is still unfolding, these positive trends point to an office environment that is very much alive and evolving.
How will the RTO continue to develop as the year progresses? Follow Placer.ai/anchor for more office visitation insights.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
Many retail and dining chains performed well in 2024 despite the ongoing economic uncertainty. But with the consumer headwinds continuing into 2025, which brands can continue pulling ahead of the pack?
This report highlights 10 brands (in no particular order) that exhibit significant potential to grow in 2025 – as well as three chains that have faced some challenges in 2024 but appear poised to make a comeback in the year ahead. Which chains made the cut? Dive into the report to find out.
Through 2024, visits to Sprouts Farmers Market locations increased an average of 7.2% year-over-year (YoY) each month, outpacing the wider grocery segment standard by an average of six percentage points. And not only were visits up – monthly visits per location also grew YoY.
The promising coupling of overall and visits per location growth seems driven by the brands’ powerful understanding of who they are and what they bring to the market. The focus on high quality, fresh products is resonating, and the utilization of small- format locations is empowering the chain to bring locations to the doorstep of their ideal audiences.
This combination of forces positions the brand to better identify and reach key markets efficiently, offering an ideal path to continued growth. The result is a recipe for ongoing grocery success.
CAVA has emerged as a standout success story in the restaurant industry over the past several years. Traditionally, Mediterranean concepts have not commanded the same level of demand as burger, sandwich, Mexican, or Asian fast-casual concepts, which is why the category lacked a true national player until CAVA's rise. However, evolving consumer tastes have created a fertile landscape for Mediterranean cuisine to thrive, driven by factors such as social media influence, expanded food options via third-party delivery, growing demand for healthier choices, the rise of food-focused television programming, and the globalization of restaurant concepts .
CAVA’s success can be attributed to several key factors. Roughly 80% of CAVA locations were in suburban areas before the pandemic, aligning well with consumer migration and work-from-home trends. Additionally, CAVA was an early adopter of digital drive-thru lanes, similar to Chipotle’s "Chipotlanes," and began developing these store formats well before the pandemic. The brand has also utilized innovative tools like motion sensors in its restaurants to optimize throughput and staffing during peak lunchtime hours, enabling it to refine restaurant design and equipment placement as it expanded. CAVA’s higher employee retention rates have also contributed to its ability to maintain speed-of-service levels above category averages.
These strengths allowed CAVA to successfully enter new markets like Chicago in 2024. While many emerging brands have struggled to gain traction in new areas, CAVA’s visit-per-location metrics in recently entered markets have matched its national averages, positioning the brand for continued growth in 2025.
Ashley’s recent strategy shift to differentiate itself through experiential events, such as live music, workshops, and giveaways, is a compelling approach in the challenging consumer discretionary category. Post-pandemic, commercial property owners have successfully used community events to boost visit frequency, dwell time, and trade area size for mall properties. It’s no surprise that retailers like Ashley are adopting similar strategies to engage customers and enhance their in-store experience.
The decision to incorporate live events into its marketing strategy reflects the growing demand for experiential and immersive retail experiences. While home furnishings saw a surge in demand during the pandemic, the category has struggled over the past two years, underperforming other discretionary retail sectors compared to pre-pandemic levels. Recognizing this challenge, Ashley’s rebrand focuses on creating interactive and memorable experiences that allow customers to engage directly with its products and explore various design possibilities. In turn, this has helped to drive visits from trade areas with younger consumers with lower household incomes.
Ashley has leaned into collaborations with interior designers and industry experts to offer informative sessions and workshops during these events. These initiatives not only attract traffic but also provide valuable insights into customers’ preferences, which can be used to refine product offerings, enhance customer service, and shape future marketing efforts. This approach is particularly relevant as millennials and Gen Z drive new household formation. While still early, Ashley’s pivot to live events is showing promising results in attracting visits and increasing customer engagement.
Department stores have had many challenges in navigating changing consumer behavior and finding their place in an evolving retail landscape. Nordstrom, an example of department store success in 2024, has been able to maintain a strong brand relationship with its shoppers and regain its footing with its store fleet. While the chain has certainly benefited from catering to a more affluent, and less price sensitive, consumer base, it still shines in fostering a shopping experience that stands out.
Value might be a driver of retail visitation across the industry, but for Nordstrom, service and experience is paramount. The retailer has downplayed promotional activity in favor of driving loyalty among key visitors. Nordstrom also has captured higher shares of high-value, younger consumer segments, which defies commonly held thoughts about department stores. The chain was a top visited chain during Black Friday in 2024, showcasing that it’s top of mind for shoppers for both gift giving and self-gifting.
What’s next? Nordstrom announced at the end of December that it plans to go private with the help of Mexican retail chain Liverpool. We expect to see even more innovation in store experience, assortments and services with this newfound flexibility and investment. And, we cannot forget about Nordstrom Rack, which allows the retailer to still engage price-conscious shoppers of all income levels, which is certainly still a bright spot as we head into 2025.
Visits are up, and the audience visiting Sam’s Club locations seems to be getting younger which – when taken together – tells us a few critical things. First, Sam’s Club has parlayed its pandemic resurgence into something longer term, leveraging the value and experience it provides to create loyal customers. Second, the power of its offering is attracting a newer audience that had previously been less apt to take advantage of the unique Sam’s Club benefits.
The result is a retailer that is proving particularly adept at understanding the value of a visit. The membership club model incentives loyalty which means that once a visitor takes the plunge, the likelihood of more visits is heightened significantly. And the orientation to value, a longer visit duration, and a wide array of items on sale leads to a larger than normal basket size.
In a retail segment where the value of loyalty and owning ‘share of shopping list’ is at a premium, Sam’s Club is positioned for the type of success that builds a foundation for strength for years to come.
Raising Cane’s exemplifies the power of focus by excelling at a simple menu done exceptionally well. Over the past several years, the chain has been one of the fastest-growing in the QSR segment, driven by a streamlined menu that enhances speed and efficiency, innovative marketing campaigns, and strategic site selection in both new and existing markets. Notably, Raising Cane’s ranked among the top QSR chains for visit-per-location growth last year. Unlike many competitors that leaned on deep discounts or nostalgic product launches to boost traffic in 2024, Raising Cane’s relied on operational excellence to build brand awareness and drive visits. This approach has translated into some of the highest average unit sales in the segment, with restaurants averaging around $6 million in sales last year.
Raising Cane’s operational efficiency has also been a key driver of its rapid expansion, growing from 460 locations at the end of 2019 to more than 830 heading into 2025. This includes over 100 new store openings in 2024 alone, placing it among the top QSR chains for year-over-year visit growth. The chain’s ability to maintain exceptional performance while scaling rapidly highlights its strong foundation and operational strategy.
While Life Time has fitness at its core, it has also expanded to become a lifestyle. Healthy living is its mantra and this extends to both the gym aspect, but also the social health of its members with offerings like yoga, childcare, personalized fitness programs, coworking, and even an option for luxury living just steps away.
With all these choices, it’s no wonder that its members are more loyal than others in its peer group.
To the delight of book lovers everywhere, Barnes & Noble is back in force. With a presence in every single state and approximately 600 stores, location options are growing to browse bestsellers, chat with in-store bibliophiles, or grab a latte. Stores are feeling cozier and more local, with handwritten recommendations across the store. The chain’s extensive selection of gifts and toys mean that one can stop in for more than just books. The membership program is also relaunching, rewarding members for their purchases. Even though some locations have downsized, efficiency is up with average visits per square foot increasing over the last 3 years. Customers are also lingering, with nearly 3 in 10 visitors staying 45 minutes or longer.
With options for a “third place” that’s not home or work dwindling, Barnes & Noble is poised to fill that hole.
From its origins as a corner grocery store in Queens, NY 42 years ago, H Mart now boasts over 80 stores throughout the US. Shoppers are enticed by the aroma of hot roasted sweet potatoes wafting through the store, the opportunities to try new brands like Little Jasmine fruit teas, and the array of prepared foods such as gimbap and japchae. In addition to traditional Korean, Chinese, and Japanese groceries, H Mart’s assortment has expanded to staple items and American brands as well like Chobani yogurt or Doritos.
As the Hallyu wave sweeps across the nation and K-pop stars like Rose top the charts for the eight straight week with the catchy “APT”, so too is the appetite for Asian food. At the second-most visited H Mart in the nation in Carrollton, TX, the ethnic makeup of customers is 39% White, 14% Black, 23% Hispanic or Latino, and 20% Asian – reflecting the truly universal appeal of this supermarket chain.
Beauty retail had a transformative 2024, with a general cooling off in demand for the category. Competition between chains has increased and delivering quality products, expertise and services is critical to maintain visits. Against this backdrop, Bluemercury stands out as a shining star in parent company Macy’s portfolio of brands, with the brand well positioned to take on this next chapter of beauty retail.
Bluemercury’s success lies in its ability to be a retailer, an expert, and a spa service provider to its consumers. Placer data has shown that beauty chains with a service and retail component tend to attract more visitors than those who just specialize in retail offerings, and Bluemercury is no exception. The chain also focuses solely on the prestige market within the beauty industry and caters to higher income households compared to the broader beauty category; both of those factors have contributed to more elastic demand than with other retailers.
Bluemercury’s bet on product expertise and knowledge combined with a smaller format store help to foster a strong connection between the beauty retailer and its consumers. The brand overindexes with visitors “seeking youthful appearance” and has cemented itself as a destination for niche and emerging beauty brands. As the larger Macy’s brand grapples with its transformation, Bluemercury’s relevance and deep connection to its consumer base can serve as an inspiration, especially as the beauty industry faces mounting uncertainty.
Competitors like Dutch Bros and 7Brew are on the rise, critical office visitation patterns remain far behind pre-pandemic levels, and the chain did not end the year in the most amazing way in terms of visit performance. But there is still so much to love about Starbucks – and the addition of new CEO Brian Niccol positions the coffee giant to rebound powerfully.
The focused attention on leaning into its legendary ‘third place’ concept is in excellent alignment with the shift to the suburbs and hybrid work and with audiences that continue to show they value experience over convenience. But the convenience-oriented customer will likely also benefit from the brand’s recent initiatives, including pushes to improve staffing, mobile ordering alignment and menu simplification. In addition, the brand is still the gold standard when it comes to owning the calendar, as seen with their annual visit surges for the release of the Pumpkin Spice Latte or Red Cup Day and their ability to capitalize on wider retail holidays like Black Friday and Super Saturday.
The combination of the tremendous reach, brand equity, remaining opportunities in growing markets and the combined ability to address both convenience and experience oriented customers speaks to a unique capacity to regain lost ground and drive a significant resurgence against the expectations of many.
Retail has had its challenges this year, with many consumers opting for off-price to snag deals – but the strength of the Adidas brand should not be underestimated. Gazelles and Sambas are still highly coveted, and a partnership with Messi x Bad Bunny racked up over a million likes. Consumers are favoring classic silhouettes across both shoes and clothing, and nothing says classic like those three stripes.
Gap, and its family of brands including Old Navy and Banana Republic, are synonymous with American apparel retail. The namesake brand has always been at the center of comfort, value and style, but over time lost its way with consumers. However, over the past year and a half, the reinvigoration of the Gap family of brands has started to take shape under the direction of CEO Richard Dickson.
New designs, collaborations, splashy marketing campaigns and store layouts have taken shape across the portfolio. While we haven’t seen a lot of change in visitation to stores over the past year, trends are certainly moving in the right direction and outpacing many other brands in the apparel space. Gap has also reinserted itself into the fabric of American fashion this past year with designs for the Met Gala.
The benefit of Gap Inc.’s portfolio is that each brand has a distinct and unique audience of consumers that it draws from. This allows each brand to focus on meeting the needs of its visitors directly instead of trying to be all things for a broader group of consumers. Old Navy in particular has a strong opportunity with consumers as value continues to be a key motivator.
Gap has done all of the right things to not only catch up to consumers’ expectations but to rise beyond them. Even as legacy store-based retail brands have seen more disruption over the past few years, Gap is ready to step back into the spotlight.
The diversity of brands featured in this report highlight the variety of categories and strategic initiatives that can drive retail and dining success in 2025.
Sprouts’ focus on quality products and small-format stores, CAVA’s rise as a suburban dining powerhouse, and Nordstrom’s commitment to customer experience all highlight how understanding and responding to consumer needs can drive success. Brands like Ashley Furniture, Sam’s Club, H Mart, and Life Time have shown how offering a unique value proposition within a crowded segment, leveraging loyalty, and creating memorable experiences can fuel growth. And Raising Cane’s demonstrates the power of simplicity and operational efficiency in building momentum.
At the same time, niche players like Bluemercury are excelling by catering to specific audiences with authenticity and expertise. And while Starbucks, Adidas, and Gap Inc. face challenges, the three companies’ brand equity and revitalization efforts suggest potential for a significant comeback.
