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Department stores have faced their fair share of challenges in recent years – and many of these household names are still figuring out how to remain relevant and adapt to a challenging economic environment.
With the first half of the year nearly behind us, we took a look at the visit performance for some of the major players in the department store space to understand their current standing.
As consumer budgets continue to react to the strain of rising prices, department stores are experiencing mixed visitation patterns. While luxury shoppers have, in some cases, been more insulated from the effects of inflation and rising costs, visits to high-end department stores have not been spared from this overall volatility.
However, some department stores are rallying. Visits to Nordstrom (which will be shifting to private ownership soon) and Bloomingdale’s grew by 3.3% and 2.7%, respectively, in Q1 2025 compared to Q1 2024. Meanwhile, Saks Fifth Avenue and Neiman Marcus – which recently merged – saw their Q1 2025 visits drop by -6.0% and -5.9% YoY, respectively.
Average visits per location showed more variance, with Nordstrom the only department store to experience growth in this metric (+4.1%).
Analyzing visits into April showed a continuation of the quarterly trends explored above. Nordstrom and Bloomingdale’s continued to enjoy visit growth for the most part, while Saks Fifth Avenue and Neiman Marcus visits declined slightly relative to 2024.
While Nordstrom, Macy’s, and Saks are known for their luxury offerings, several other department stores cater to a more mid-range consumer – and like their luxury counterparts, their visit performance has varied since the start of the year.
In Q1 2025, Macy’s was the sole department store among those analyzed to experience overall visit growth – though none of the chains saw their average visits per location surpass those of Q1 2024. However, April visits offered a more positive outlook, with Belk and JCPenney, in particular, showing elevated visits in all but one week of April 2025. Dillard's also displayed promising visitation patterns, with weekly visits up for two weeks of April.
And in an environment where so many department stores are struggling, the ability for these brands to keep visits near, or above, previous years’ levels suggests that this segment is enjoying stability.
Despite the challenges facing the overall retail segment, department stores are proving their staying power. The strong visit performance of some – like Nordstrom and Belk – alongside the visit declines of others highlight that the way ahead looks different for every store.
With plenty of changes – including in ownership and merchandising initiatives – coming up for many of these chains, will visits continue to grow?
Visit Placer.ai/anchor to stay ahead of the latest data-driven retail insights.
Superstores remain American retail staples, and once again, wholesale clubs were the foot traffic winners of the space in Q1 2025. We dove into the data to explore how weather and expanding footprints played a part in visitation trends for Target, Walmart, Sam’s Club, BJ’s Wholesale Club, and Costco Wholesale and how the demographic characteristics of visitors impacted in-store shopping behavior.
Wholesale clubs outperformed traditional superstores in Q1 2025, as BJ’s, Sam’s Club, and Costco saw 2.7% to 6.1% YoY visit increases. BJ’s and Costco expanded their footprints over the past year, which likely caused overall visit growth to outpace visit-per-location increases.
Zooming in on monthly visits reveals more nuanced foot traffic patterns. After a strong January 2025, February’s YoY visits were impacted by the comparison to 2024’s leap year. And despite severe weather, YoY traffic to all of the analyzed chains improved in March 2025, perhaps due to consumers stocking up on essentials in preparation for the storms.
Although Walmart and Target saw YoY foot traffic declines in Q1 2025 overall, Walmart saw a 4.5% YoY visit increase in April, while Target saw its visit gap narrow. Some of the April strength may have been due to the pull-forward of consumer demand ahead of anticipated price hikes and supply constraints.
The two chains’ improved April performance was likely also aided by pre-Easter shopping, with Walmart receiving the more sizable visit boost. Last year, Easter fell during the week of March 25th, ‘24, but this year, Easter fell during the week of April 14th, ‘25, giving Walmart a 15.5% weekly visit boost while Target benefitted from a smaller 0.9% visit lift (compared to the weekly average YTD). Clearly, Walmart is a more popular pre-Easter shopping destination and the calendar shift played a part in the chain’s YoY visit growth in April.
All three of the leading wholesale clubs – BJ’s, Sam’s Club, and Costco – carry a variety of essentials sold in-bulk, as well as products from discretionary categories such as apparel, housewares, and electronics. But diving into the retailers’ captured trade areas in Q1 2025 reveals that each chain serves a slightly different audience.
Costco tends to attract visitors from higher-income areas and larger households (including those with children and non-family roommates) than either Sam’s Club or BJ’s. And since larger households may need to stock-up on essentials more frequently, this could account for Costco’s higher average share of repeat monthly visitors, and by extension, its strong membership renewal rate.
Meanwhile, Sam’s Club and BJ’s typically attract more single-person households and visitors from lower-income areas – at least in part because singles are often younger consumers who have yet to reach their peak earning years. This clientele presents an opportunity for Sam’s Club and BJ’s to foster lifetime brand loyalty among digitally-driven Millennials and Gen Z-ers and shoppers seeking value in what remains a challenging economic environment.
Visitors to Sam’s Club, BJ’s, and Costco also exhibit different in-store shopping behaviors. BJ’s and Sam’s Club visitors appear to make quicker trips, with both brands seeing a larger share of visits under thirty minutes than Costco in Q1 2025 – which may be due to the use of time-saving self-checkout apps and curbside pickup. Meanwhile, Costco experienced a greater share of weekday visits than either BJ’s or Sam’s Club – perhaps since shoppers from larger households are likely to replenish essentials mid-week and prepare for large weekend gatherings. An understanding of these consumer preferences and behaviors could help the chains build out their retail media networks and put the right promotions in front of shoppers at the right time.
Wholesale clubs and superstores remain go-to destinations for essentials – and nearly everything else – and are likely to maintain their positions as retail powerhouses going forward. Using location analytics, brands can better understand their consumer base and hone their retail strategies to drive further growth.
For more data-driven retail insights, visit Placer.ai.
We dove into the data to explore The Home Depot and Lowe’s recent foot traffic performance, audience profiles, and consumer trends shaping what lies ahead for the chains.
The home improvement space has seen YoY traffic lag for quite some time, as sustained challenges in the housing market and tight budgets have resulted in fewer home improvement projects. Despite these trends continuing in Q1 2025, YoY visit gaps to home improvement retailers remained relatively minor; The Home Depot received 3.8% less visits in Q1 2025 than in Q1 2024 while Lowe’s received 3.6% fewer visits.
Zooming in on monthly visits reveals more nuanced foot traffic patterns to The Home Depot and Lowe’s. February’s relatively dramatic declines in YoY visits were likely impacted by the comparison to 2024’s leap year. And in spite of severe weather, YoY traffic to the chains improved in March 2025 as consumers prepared their homes for storms.
Despite Q1 2025’s lackluster performance, analysis of weekly visits suggests that there is reason for optimism in the home improvement space. In 2024, industry foot traffic peaked in mid-May – perhaps as consumers took on pre-Summer projects – indicating that the next few weeks of 2025 present an opportunity for The Home Depot and Lowe’s to drive significant seasonal traffic.
As traffic to the home improvement space begins to turn a corner, analysis of the trade areas from which The Home Depot and Lowe’s attract visitors reveals that each chain serves a slightly different mix of rural, suburban, and urban audience segments.
In Q1 2025, both The Home Depot and Lowe’s were popular among consumers in regions defined as “Suburban Periphery” and “Metro Cities” (i.e. small metro areas and satellite cities). However, Lowe’s drove higher shares of traffic from rural segments and The Home Depot from strongly urbanized ones. This audience segmentation highlights several differences between the chains’ retail footprints and the regions from which they command traffic.
Despite prevailing headwinds, the home improvement space may be gearing up for a seasonal boost, particularly if consumers feel a little wiggle room in their budgets or decide to take on bigger projects in anticipation of price hikes and supply constraints.
For more data-driven retail insights, visit Placer.ai.
Boot Barn is one of the fast growing brick-and-mortar apparel brands, with the company seeing a 13.5% year-over-year (YoY) increase in overall visits in Q1 2025. And while much of the growth is driven by the chain’s expansion, the average number of visits per location has remained stable (+0.2% YoY in Q1 2025), suggesting that Boot Barn’s expansion is catering to an existing and eager consumer base.
The company’s strength continued into April, with average visits per venue up by 3.3% YoY – the strongest increase all year – perhaps boosted by consumers’ stocking up on apparel ahead of anticipated price hikes.
For more data-driven retail insights, visit placer.ai/anchor.
Like many consumer companies, the first quarter of 2025 was a challenging one for quick-service restaurants (QSRs). Consistent with commentary from the management teams at several QSR chains that have reported first-quarter 2025 results, year-over-year foot traffic decreased amid increased economic uncertainty for consumers, with our data indicating a 1.6% decrease year over year (YoY). Major chains like McDonald's reported a 3.6% decrease in U.S. same-store sales, driven largely by reduced visits from lower- and middle-income consumers according to management. Despite efforts to attract budget-conscious diners through value promotions like $5 meal deals, many consumers opted to dine at home or shift to more affordable grocery options. However, some brands, including Taco Bell and Wingstop, managed to buck the trend by leveraging unique products and targeted promotions to drive traffic growth.
Below, we build upon our Q1 recap analyses and review year-to-date visitation trends for some of the more notable limited service chains.
McDonald's has not been immune to the increasingly challenging operating environment faced by QSR operators, reporting a 3.6% drop in U.S. same-store sales – the steepest since 2020. This reduction in guests comes amid heightened economic uncertainty and inflationary pressures, which particularly impacted low- and middle-income consumers and led to YoY decreases in visits across much of the retail sector. Our data indicated a 3.3% decrease in visits per location for the quarter, which compares favorably with McDonald’s reported results when adjusting for YoY menu price increases and product mix (an increase in McValue menu purchases has put downward pressure on the average check size). However, weekly visit per location trends have improved since the quarter ended, helped by new menu items, including chicken strips and a Minecraft-themed Happy Meal, to attract cost-conscious diners.
Chipotle Mexican Grill reported a comparable restaurant sales decline of 0.4% during Q1 2025, marking the first such drop since 2020. The comparable store sales decrease was driven by a 2.3% decrease in transaction volume, partially offset by a 1.9% increase in average check size. Our data indicated a 2.1% decrease in visits per location for the full quarter, aligning with the company’s reported results.
Like McDonald’s, Chipotle saw improved visitation trends in March, helped by the introduction of Honey Chicken Since as a protein option in March. According to management, the percentage of Honey Chicken orders as a percent of total has been higher than any other previous limited time offer and even surpassing its two-market pilot test. However, on its first-quarter update, management also called out a slowdown in underlying transaction trends during April as consumers reduced their frequency of restaurant visits amid economic concerns.
Starbucks' also faced a challenging consumer backdrop in the U.S. during its January-March 2025 quarter, with comparable store sales declining 2% year-over-year. This decrease was primarily driven by a 4% drop in transaction volume, partially offset by a 3% increase in average ticket size. Our data indicated [a 5.6% decrease in visits per location and 3.7% decrease in comparable visits]. The company attributed these pressures to decreased foot traffic and increased labor investments associated with its "Back to Starbucks" turnaround strategy. Despite these headwinds, CEO Brian Niccol expressed confidence in the ongoing transformation efforts aimed at enhancing customer experience and operational efficiency.
While Starbucks is still in the early days of implementing its turnaround strategies, competition from mid-sized chains like Dutch Bros, Scooter’s Coffee, and 7 Brew Coffee has become more pronounced. As we recently discussed, these emerging competitors experienced significant year-over-year visit increases—13.4% for Dutch Bros, 15.3% for Scooter’s, and an impressive 87.3% for 7 Brew—suggesting that consumers are increasingly drawn to unique, indulgent offerings and convenient formats such as drive-thrus. Despite Starbucks' strong customer loyalty, the rise of these agile rivals indicates a shift in consumer preferences toward more personalized and experiential coffee options.
In Q1 2025, Taco Bell's emphasis on product innovation significantly contributed to its strong performance, with U.S. same-store sales increasing by 9%. Management noted that "Taco Bell saw a significant expansion in consumer penetration" which helped the brand to grow traffic low single digits, which is consistent with our year-over-year visit per location trends shown below.
The brand introduced a variety of new menu items, including the Caliente Cantina Chicken Menu featuring a spicy red jalapeño sauce, and the Flamin' Hot Burrito filled with seasoned beef, nacho cheese sauce, and Flamin' Hot Cheetos. Additionally, Taco Bell brought back its crispy chicken nuggets, marinated in jalapeño buttermilk and coated with breadcrumbs and tortilla chips, aiming to make them a permanent menu item by 2026. These innovative offerings, alongside value-focused options like the $5, $7, and $9 Luxe Cravings Boxes, have attracted a broad customer base, reinforcing Taco Bell's position as a leader in the quick-service restaurant industry.
Conclusion
Overall, the first quarter of 2025 underscored the increasingly competitive and economically sensitive landscape facing quick-service restaurant chains. While many brands struggled with softer consumer demand and declining visit volumes, a few outliers like Taco Bell and Wingstop demonstrated the power of targeted innovation and promotional strategies. As macroeconomic pressures persist, success in the QSR space will likely hinge on a brand’s ability to balance value offerings with menu excitement, respond quickly to evolving consumer behaviors, and differentiate through experience—whether through digital innovation, drive-thru efficiency, or localized product development.
For more data-driven dining analysis, visit placer.ai/anchor.
With Google and Uber joining the ever-growing ranks of companies tightening remote work policies, employees across industries are being forced to spend more time in the office. But how much are office visit patterns really changing on the ground? Did the resurgence observed in March 2025 continue into April, or was it merely a brief reprieve from the slump seen earlier this year?
April 2025 emerged as the third-busiest in-office month since COVID, outpaced only by October and July 2024. And visits to the Placer.ai Nationwide Office Index were down just 30.7% compared to April 2019 (pre-COVID) – an improvement over April 2024. The upswing is especially notable given that Easter fell in April this year, whereas last year it fell in March. Though the holiday itself takes place on Sunday, many employees celebrate the occasion with a long weekend.
April 2025’s strong performance suggests that despite setbacks in January and February, the office recovery is back on track, with further increases potentially ahead in the coming months.
A closer look at regional trends shows significant variation across major business hubs. New York City, long at the forefront of office recovery, nearly closed its post-pandemic office visit gap in April 2025, with visits just 5.5% below April 2019 levels. Miami also performed strongly, with visits down only 15.3%. Meanwhile, Atlanta and Dallas outperformed the national baseline (Dallas, just barely), while San Francisco once again took up the rear with Chicago.
Drilling down deeper into the data for office recovery leaders, New York and Miami highlights the continued influence of hybrid work on office visitation trends, even as numbers approach pre-pandemic levels.
Nationwide, office visits recovered most strongly mid-week. But this trend was especially pronounced in nearly-recovered NYC, where Tuesdays and Wednesdays were actually busier last month than they were during the same period of 2019 – and where Thursdays were essentially on par with April 2019 levels. Meanwhile, Fridays, and to a lesser extent Mondays, remained significantly below pre-COVID benchmarks. In Miami, too, it was midweek attendance that powered the office recovery – though Fridays rebounded more strongly in the Florida hub than in New York or nationwide.
Turning to year-over-year (YoY) trends, San Francisco once again led in YoY office visit growth – suggesting that accumulating RTO mandates in the city’s tech sector may be fueling substantial recovery. Boston was not far behind, with visits up 7.4% YoY. And while most other cities also posted YoY visit growth, a few hubs – including Houston and Los Angeles – saw modest declines.
April 2025 data from the Placer.ai Office Index indicates that the renewed office recovery momentum seen in March 2025 is continuing apace – though hybrid work remains in full force. What lies ahead for offices in the months to come?
Follow Placer.ai’s data-driven office recovery analyses to find out.
Walmart, Target, and Costco are three of the most popular retailers in the country, drawing millions of shoppers through their doors each day. Each of these retail giants boasts distinct strengths and strategies that cater to their unique customer bases, allowing them to thrive in a highly competitive market.
This white paper takes a closer look at some of the factors that are helping the three chains flourish. How does Walmart’s positioning as a family-friendly retailer help it drive visits in its more competitive markets? How can Target leverage its reach to drive more loyal visits? And what does the increase in young shoppers frequenting membership warehouse clubs mean for Costco?
We dove into the location analytics to explore these questions further.
Examining monthly visitation patterns for the three retail giants shows Costco’s wholesale club model leading the way with consistent year-over-year (YoY) visit growth – ranging from 6.1% in stormy January 2024 to 13.3% in June. Family favorite Walmart followed closely behind, seeing YoY foot traffic growth during all but two months, when visits briefly trailed slightly behind 2023 levels before rebounding.
Target, meanwhile, had a slower start to the year, with visits trending below 2023 levels for most of January to April. Over this same period (the three months ending May 2024), Target reported a 3.7% decline in YoY comparable sales. But since then, things have begun to turn around for the chain, with YoY visits rising in May (2.5%), June (8.9%), and July (4.7%). This renewed visit growth into the second half of the year bodes well for the superstore – and the ongoing back-to-school season may well push visits up further as the summer winds down.
For all three chains, Q2 2024’s visit success has likely been bolstered in part by summer deals and intensifying price wars – as the retailers slash prices to woo inflation-weary consumers back to the store.
Over the past few years, consumer behaviors have been changing rapidly in response to shifting economic conditions. This next section explores some of these changes at Walmart, Target, and Costco, to better understand what may be driving these shifts.
One way that consumers have traditionally responded to inflation and other headwinds has been through the adoption of mission-driven shopping – making fewer, but longer, trips to retailers, so that every visit counts. Superstores and wholesale clubs, which offer one-stop shopping experiences, have long been prime destinations for these extended shopping trips. And even during periods when visits have lagged, these retailers have often benefited from extended dwell times – leading to bigger basket sizes.
A look at changes in average dwell times at Walmart and Target suggests that as YoY visits have picked up, dwell times have come down – perhaps reflecting a normalization of consumers’ shopping patterns. With inflation stabilizing and gas prices lower than they were in 2022 and 2023, customers may feel less pressure to consolidate shopping trips than they have in recent years.
In contrast, Costco’s comparatively long dwell times have remained stable over the past several years. The warehouse club’s bulk offerings, plentiful free samples, and inexpensive food court encourage shoppers to spend more time browsing the aisles than they would at other retailers. And even if mission-driven shopping continues to subside, Costco customers will likely keep on making extra-long shopping trips.
While inflation is cooling faster than expected, prices remain high, and new players are stepping into the retail space occupied by Walmart, Target, and Costco – especially dollar stores. Though higher-income customers increasingly rely on the three retail giants for many of their purchases, customers of more modest means are often drawn to the rock-bottom prices offered at dollar stores.
And analyzing the cross-shopping patterns of visitors to Walmart, Target, and Costco shows that growing shares of visitors to the three behemoths also visit Dollar Tree on a regular basis. In Q2 2019, the share of visitors to Walmart, Target, and Costco who frequented Dollar Tree at least three times ranged between 9.8% and 13.7%. But by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is leaning into this increased interest among superstore shoppers. Over the past year, Dollar Tree added some 350 Dollar Tree locations, even as it shuttered nearly 400 Family Dollar stores. And the chain recently acquired the leases of some 170 99 Cents Only Stores – offering Dollar Tree access to a customer base accustomed to buying everything from groceries to household goods. As Dollar Tree continues to grow its footprint and expand its food offerings, the chain will be better positioned than ever to provide a real challenge to Walmart, Target, and Costco.
Still, the three retail giants each have unique offerings that distinguish them from dollar stores. This next section examines what sets Walmart, Target, and Costco apart – and how they can continue to strengthen their competitive edge.
With competition on the rise, Walmart, Target, and Costco must display agility in navigating an ever-evolving market landscape. This section dives into the data for each chain’s more successful metro areas to see what factors are helping them outperform nationwide averages – and what metrics the retailers can harness to try to replicate these results nationwide.
Target recently expanded its Target Circle Rewards program, rolling out three new tiers for its 100 million members. And this focus on loyalty has proven successful for the chain. Demographic and visitation data reveal a strong correlation between the median household incomes (HHIs) of Target locations’ captured markets across CBSAs (core-based statistical areas), and their share of loyal visitors in Q2 2024: CBSAs where Target locations’ captured markets had higher median HHIs also tended to draw more repeat monthly visitors.
Target’s captured markets in the Los Angeles-Long Beach-Anaheim, LA CBSA, for example, featured a median HHI of $89.8K in Q2 2024 – and 48.0% of the chain’s LA visitors frequented a Target at least twice a month during the quarter. Target stores in the Chicago-Naperville-Elgin, IL-IN-WI CBSA, where the chain’s captured markets had a median HHI of $88.7K in Q2 2024, also had a loyalty rate of 48.0%.
Target generally attracts a more affluent audience than Walmart. And even as the superstore slashes prices to attract more price-conscious consumers, the retailer is also taking steps likely to enhance its popularity among higher-income households. In April 2024, Target debuted a paid membership tier within its loyalty program offering perks like same-day delivery for a fee. Maintaining and expanding these premium offerings will be key for Target as it seeks to attract more affluent customers and replicate its high-performing results in CBSAs nationwide.
The persistent inflation of the past few years, while challenging for some retailers, has also created new opportunities – particularly for wholesalers. Membership warehouse clubs, including Costco, are gaining popularity among younger shoppers, a cohort often looking for new ways to stretch their more limited budgets. An October 2023 survey revealed that nearly 15% of respondents aged 18 to 24 and 17% of those aged 25 to 30 shop at Costco.
A closer look at some of Costco’s best-performing CBSAs for YoY visit-per-location growth highlights the significance of these younger shoppers: In H1 2024, the company’s YoY visit-per-location growth was strongest in areas with higher-than-average shares of young urban singles.
For example, the San Diego-Chula Vista-Carlsbad, CA CBSA experienced visit-per-location growth of 10.4% YoY in H1 2024, while the nationwide average stood at 7.9%. And the CBSA’s share of Young Urban Singles, defined by the Spatial.ai: PersonaLive dataset as “singles starting their careers in trade and service jobs,” was 12.1%, well above Costco’s nationwide average of 7.3%.
Walmart is a one-stop shop for everything from affordable groceries to clothing to home furnishings, making it especially popular among families. The retailer actively courts this segment with baby offerings designed to meet the needs of both kids and parents, virtual offerings in the metaverse, and collectible toys.
And visitation data reveals a connection between the extent of different Walmart locations’ YoY visit growth and the share of households with children in their captured markets.
In H1 2024, nationwide visits to Walmart increased by 4.1% YoY, while the share of households with children in the chain’s overall captured market hovered just under the nationwide baseline. But in some CBSAs where Walmart outpaced this nationwide growth, the retail giant also proved especially adept at attracting parental households – outpacing relevant statewide baselines.
In Boston-Cambridge-Newton, MA, for example, Walmart experienced 5.0% YoY visit growth in H1 2024 – while the share of households with children in the chain’s local captured market stood 7% above the Massachusetts state average. And in Grand Rapids-Kentwood, MI, where Walmart’s share of parental households outpaced the Minnesota state average by an even wider 15% margin, the retailer saw impressive 7.3% YoY visit growth. This pattern repeated itself in other metro areas, suggesting that there may be a correlation between local Walmart locations’ visit growth and their relative ability to draw households with children.
Walmart can continue solidifying its market position by leaning into its family-oriented offerings and expanding its footprint in regions with growing populations of young families.
Walmart, Target, and Costco all experienced YoY visit growth in the final months of H1 2024, with Costco leading the way. And though the three chains still face considerable challenges, each one brings unique strengths to the table. By continuously innovating and responding to changing market conditions, Walmart, Target, and Costco can not only overcome obstacles but also leverage them to reinforce their market positions and drive continued growth.
The first Lollapalooza – a four-day music festival – took place in 1991. Chicago’s Grant Park became the event’s permanent home (at least in the United States) in 2005, drawing thousands of revelers and music fans to the park each year.
This year, the festival once again demonstrated its powerful impact on the city. On August 1st, 2024, visits to Grant Park surged by 1,313.2% relative to the YTD daily average, as crowds converged on the park to see Chappell Roan’s much-anticipated performance. And during the first three days of the event, the event drew significantly more foot traffic than in 2023 – with visits up 18.9% to 35.9% compared to the first three days of last year’s festival (August 3rd to 5th, 2023).
Lollapalooza led to a dramatic spike in visits to Grant Park – and it also attracted a different type of visitor compared to the rest of the year.
Analyzing Grant Park’s captured market with Spatial.ai’s PersonaLive dataset reveals that Lollapalooza attendees are more likely to belong to the “Young Professionals” and “Ultra Wealthy Families” segment groups than the typical Grant Park visitor.
By contrast, the “Near-Urban Diverse Families” segment group, comprising middle-class diverse families living in or near cities, made up only 6.5% of visitors during the festival, compared to 12.0% during the rest of the year.
Additionally, visitors during Lollapalooza came from areas with higher HHIs than both the nationwide baseline of $76.1K and the average for park visitors throughout the year. Understanding the demographic profile of visitors to the park during Lollapalooza can help planners and city officials tailor future events to these segment groups – or look for ways to make the festival accessible to a wider range of music lovers.
Lollapalooza’s impact on Chicago extended beyond the boundaries of Grant Park, with nearby hotels seeing remarkable surges in foot traffic. The Congress Plaza Hotel on South Michigan Avenue witnessed a staggering 249.1% rise in visits during the week of July 29, 2024, compared to the YTD visit average. And Travelodge on East Harrison Street saw an impressive 181.8% increase. These spikes reflect the festival’s draw not just for locals but for out-of-town visitors who fill hotels across the city.
The North Michigan Avenue retail corridor also enjoyed a significant increase in foot traffic during the festival, with visits on Thursday, August 1st 56.0% higher than the YTD Thursday visit average. On Friday, August 2nd, visits to the corridor were 55.7% higher than the Friday visit average. These numbers highlight Lollapalooza’s role in driving economic activity across Chicago, as festival-goers venture beyond the park to explore the city’s vibrant retail and hospitality offerings.
City parks often serve as community hubs, and Flushing Meadows Corona Park in Queens, NY, has been a major gathering point for New Yorkers. The park hosted one of New York’s most beloved summer concerts – Governors Ball – which moved from Governors Island to Flushing Meadows in 2023.
During the festival (June 9th -11th, 2024), musicians like Post Malone and The Killers drew massive crowds to the park, with visits soaring to the highest levels seen all year. On June 9th, the opening day of the festival, foot traffic in the park was up 214.8% compared to the YTD daily average, and at its height, on June 8th, the festival drew 392.7% more visits than the YTD average.
The park also hosted other big events this summer – a July 21st set by DMC helped boost visits to 185.1% above the YTD average. And the Hong Kong Dragon Boat Festival on August 3rd and 4th led to major visit boosts of 221.4% and 51.6%, respectively.
These events not only draw large crowds, but also highlight the park’s role as a space where cultural and civic life can find expression, flourish, and contribute to the health of local communities.
Analyzing changes in Flushing Meadows Corona Park’s trade area size offers insight into how far people are willing to travel for these events. During Governors Ball, for example, the park’s trade area ballooned to 254.5 square miles, showing the festival's wide appeal. On July 20th, by contrast, when the park hosted several local bands and DJs, the trade area was a much more modest 57.0 square miles.
Summer events drive community engagement, economic activity, and civic pride. Cities that invest in their parks and event hubs, fostering lively and inclusive spaces, can create lasting value for both residents and visitors, enriching the cultural and social life of urban areas.
For more data-driven civic stories, visit Placer.ai.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
