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Year-over-year (YoY) visit performance for RBI chains was mixed in Q4 2025. Burger King (0.7%) and Popeyes (-0.5%) had nearly flat foot traffic, while Firehouse Subs (3.9%) had more significant growth. Meanwhile, Tim Hortons (-4.5%) experienced a significant visit gap.
Foot traffic trends across RBI brands in Q4 2025 reveal a divide in chain performance. Burger King and Firehouse Subs were the primary drivers of domestic visit growth, while Popeyes and Tim Hortons experienced softer traffic patterns.
As the monthly visit graph below shows, Burger King’s Q4 2025 momentum came mostly in December 2025, coinciding with the brand’s limited-time SpongeBob Movie Menu and its 13 Days of Deals promotion. Meanwhile, Firehouse Subs sustained visit growth throughout Q4 2025, supported by continued expansion of its store footprint.
Popeyes visits and same-store visits tracked closely and remained largely flat in Q4 2025, pointing to continued challenges for the brand. RBI has emphasized long-term operational improvements and a renewed focus on core menu items as key levers for improving Popeyes’ performance, and while the impact of these initiatives has yet to materialize in the visit data, they could begin to support meaningful growth in 2026.
Domestic traffic to Tim Hortons – a relatively small chain in the U.S. coffee space – lagged significantly in Q4 2025. However, RBI has signaled ambitions to replicate the brand’s international success domestically, leveraging a robust promotional calendar and an accelerated expansion strategy that could help lift brand awareness and strengthen consumer loyalty over time.
What’s next for these brands in 2026? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
I grew up playing soccer and have great World Cup memories growing up near the Rose Bowl.
In 1994, the US hosted the men’s World Cup, marking the first time the country had ever hosted a World Cup – men's or women's. We tied our first game against Switzerland, and the second game was against Columbia at the Rose Bowl. I went to that game! Valderama was at his peak, and it seemed one in five fans wore a big yellow wig. The US went on to win that game – our first win ever on home soil. The party that ensued was madness. Seemingly, the whole stadium paraded to Old Town Pasadena after the game, basking in the upset. Old Town had not expected tens of thousands of soccer fans to descend upon them.
But something even greater happened in 1999. The Rose Bowl hosted another epic game, this time between the US and China in the Women’s World Cup finals. The game went into overtime, and then penalties, where we finally won. The image of Brandi Chastain after her game-winning penalty is one of my favorite images of all time.
This year’s World Cup will be played across stadiums nationwide – and although none of these venues include the Rose Bowl, new memories will still be made for fans new and old.
Eight tournament matches, including the final, will be held at MetLife Stadium in New Jersey, which already hosted a World Cup-like audience during the 2025 FIFA Club World Cup. Analyzing the demographics and consumer preferences of fans at that event can provide a strong preview of who will fill the stands in 2026 – and how marketers can capitalize on the opportunity.
So if you are a brand that wants to tap into this experience, here are a few things you can do to help get as close to the action as possible.
Comparing the FIFA Club World Cup Final (July 13, 2025) to other high-profile sporting events held at MetLife Stadium reveals that the soccer match attracted a higher share of Millennials and Gen X attendees than high-profile NFL and NHL events at the same venue. Meanwhile, the NFL and NHL events skewed more heavily toward both older generations and Gen Z.
Takeaway: Global soccer events such as the FIFA World Cup may be especially effective for brands targeting Millennial and Gen X consumers at major U.S. venues.
Diving deeper into the differences between FIFA Club World Cup attendees compared to NHL and NFL fans at MetLife Stadium shows that FIFA Club World Cup Final Attendees tended to travel to the match from further away. The data also shows that MetLife visitors during the FIFA Club World Cup were more likely to take advantage of their trip to MetLife to visit the nearby American Dream Mall compared to NHL or NFL fans.
Takeaway: Global soccer events drive stronger destination-style behavior, creating meaningful spillover for nearby retail and entertainment destinations – and expanded opportunity for brands beyond game day itself.
Compared to NFL and NHL audiences, FIFA Club World Cup Final attendees showed distinct food and beverage preferences. In terms of food choices, soccer fans tended to have a strong preference for Asian cuisine and a slightly higher-than-average affinity for Italian food. On the beverage front, FIFA Club World Cup guests showed lower relative interest in craft beer and higher interest in at-home craft coffee compared to the NFL or NHL game-day crowds.
Takeaway: Soccer fans’ psychographic profiles point to opportunities for non-traditional, globally inspired food and beverage concepts around major soccer events.
One of my favorite learnings from being around brands my entire professional life is that fans are diehard. Fans go to extraordinary lengths to get access to experiences and content that they love. If you are a brand that is somehow lucky enough to be part of the experience, you are etched positively in memory. But if you try to force yourself into the experience and aren’t authentic, consumers will punish you for it.
The World Cup is a global event, but it’s not for everyone. By leveraging AI-powered location analytics, you can see who attends these types of events, how far they travel, where they stay, where they eat – and maybe most importantly, what they do when they are not at the game.
Our recent analysis highlighted Dutch Bros’ push to capture a greater share of morning-daypart visits alongside its aggressive expansion strategy. Now, we’ll dive deeper into the connection between these two aspects of Dutch Bros’ strategy. Using an AI-powered analysis of visitor behavior we’ll explore how Dutch Bros’ play for the morning commuter could help foster brand recognition and loyalty in new markets, driving success as the chain grows its footprint.
Dutch Bros saw consistently positive visit growth in 2025, largely driven by rapid unit expansion, while the chain’s elevated same-store visits indicate strong demand as it entered new markets. The brand’s particularly robust end-of-year momentum may also be linked to its holiday season promotions.
As Dutch Bros grows its footprint, its visitor’s journeys appear consistent with a brand yet to cement itself as part of morning coffee and breakfast routines in new geographies.
In 2025, fewer Dutch Bros visitors came from home immediately before visiting the chain or continued to work immediately after visiting, compared to 2024. This shift may reflect consumers who are encountering the chain more organically as it opens in their area – with curiosity and novelty fueling irregular visits rather than visitation being part of an established routine or commute.
Perhaps morning commuters, the kind Dutch Bros hopes to attract with its aforementioned breakfast strategy, could be the key to turning discovery into loyalty among consumers in new markets.
Viewed together, two facets of Dutch Bros’ growth plan – expansion and morning commuter visits – appear highly complementary; expanded breakfast offerings could potentially facilitate the transition from unfamiliar brand to habitual pit stop as the chain grows its footprint.
What will Dutch Bros’ visit patterns reveal about its growth in the months ahead? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Fleming’s Prime Steakhouse & Wine Bar – Bloomin’s most upscale concept – posted year-over-year visit growth in Q4 2025, while elevated-casual chain Bonefish Grill also sustained traffic gains. Both brands draw disproportionately from higher-income trade areas: Bonefish and Fleming’s captured market median household incomes are $88.0K and $102.6K, respectively, compared with a nationwide median of $79.6K, according to STI: Popstats 2024.
By contrast, Outback Steakhouse saw largely flat traffic in Q4 2025, while Carrabba’s Italian Grill recorded a 3.7% year-over-year decline in visits. These brands attract diners from trade areas with median household incomes closer to the national average – $79.7K for Outback and $82.9K for Carrabba’s.
The traffic trends combined with the trade-area income patterns suggest Bloomin’s brand performance mirrors broader industry dynamics. As consumers remain selective with discretionary spending – particularly on dining out – traffic is increasingly concentrated among higher-end destinations offering a clear “value-plus-experience” proposition or casual chains with a well-defined value proposition. Meanwhile, undifferentiated casual dining brands continue to lag.
Against this backdrop, Outback Steakhouse’s flat to slightly negative same-store traffic through much of H2 2025 reflects its positioning within the more challenged segment of casual dining rather than a lack of strategic focus. Management has outlined plans to sharpen the Outback's value proposition through improvements in food quality, guest experience, and operational consistency – steps designed to better position Outback with diners seeking greater value and differentiation in 2026.
Taken month by month, the data suggest that Bloomin’ Brands’ higher-end concepts benefited from both stronger underlying demand and greater flexibility in capturing discretionary spend. Meanwhile core casual brands remained more exposed to year-end pressure.
Bonefish Grill’s same-store traffic showed episodic strength – most notably in October – indicating periods of solid unit-level demand even as momentum softened into the holidays. Fleming’s Prime Steakhouse & Wine Bar, by contrast, delivered its strongest gains on an overall traffic basis, pointing to system-level growth and traffic concentration that helped offset more uneven same-store performance.
Meanwhile, Outback Steakhouse and Carrabba’s Italian Grill saw declines deepen into December across both metrics. This dip underscores the heightened vulnerability of traditional casual dining concepts during the holiday season, when increased competition for discretionary spending tends to pressure lower-differentiated dining occasions.
Looking ahead to 2026, Bloomin’ Brands appears positioned to benefit as stabilizing consumer conditions intersect with ongoing brand-level investments. With higher-end concepts demonstrating resilience and Outback’s repositioning efforts underway, the portfolio is better aligned to capture both experience-driven and value-oriented dining demand.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
What should restaurant operators expect in 2026? Like much of the consumer sector, 2025 was an up-and-down year for the industry. The year started out on a strong note, but visitation trends quickly turned volatile amid uncertainty over tariff news and broader macroeconomic uncertainty. With the threat of higher prices, it’s no surprise that consumers became hyper price sensitive as the year progressed, resulting in a clear bifurcation in trends among diners.
On one hand, affluent consumers – who generally take their spending cues from the health of the stock and housing market – continued to visit more upscale and fine dining chains. Meanwhile, lower and middle income consumers pulled back from QSR and fast casual restaurant chains that they perceived as expensive. This set up a challenging development for many restaurant operators, as consumers traded out of traditionally lower-priced restaurant channels for substitutes across other food retailers. This trend continued for much of the year until McDonald’s and others introduced more value-oriented promotions with pop-culture tie-ins (which we discussed here).
Heading into 2026, where does the restaurant category stand? We’ve highlighted three key trends that restaurant operators, executives, and investors should consider.
As mentioned above, traditionally lower-priced restaurant channels generally had a challenging 2025 headlined by increased competition with other food retailers like value grocers like Trader Joe’s and Aldi, food-forward convenience stores like Wawa, Sheetz, Buc-ee’s, and Casey’s, and warehouse clubs like Costco and Sam’s Club (which have increasingly attracted younger visitors in recent years). In fact, our data suggests a substantial increase in the percentage of QSR visitors also visiting Aldi – and while some of the increase may be attributed to Aldi's expansion, the rise in cross-visitation trends also underscores this competitive encroachment.
While certain players like Taco Bell were able to hold their ground against other food retail competitors, others – like McDonald’s – needed the boost from special promotions like the launch of its Extra Value Meal in September 2025 to win back value-focused consumers.
We’ve already covered some of the key ways that QSR chains plan to wield promotional strategies in 2026, including a focus on freebies, pop-culture tie-ins, sequencing, and storytelling. We’re already seeing some evidence of this with Taco Bell’s Luxe Value Menu featuring 10 menu items priced at $3 or less. However, with several key events taking place in 2026, including the Winter Olympics and World Cup, there will be more opportunities for QSR chains to amplify their value messaging. We may not quite see the return of the Value Wars of 2024 given ongoing input cost inflation pressures, but given the success that McDonald’s and Taco Bell have seen, it’s apparent that value messaging will be critical in 2026.
As macroeconomic and inflationary uncertainty increased throughout 2025, restaurants’ primary competition shifted from other chains to alternative food retail channels, including value grocers, convenience stores, warehouse clubs, and dollar stores. Chipotle CEO Scott Boatwright noted this trend on the company’s Q3 2025 earnings conference call as well. While Chipotle noted pressure among customers under $100K in household income from July-September, our data also indicated a major shift in the behavior of fast casual restaurant consumers in trade areas between $100-$125K for much of the second half of 2025.
Where did these consumers go? Like for QSR chains, we believe visits were impacted by a combination of factors – including a shift to differentiated food retailers like Trader Joe’s. Below, we see the percentage of fast casual visitors that also visited Trader Joe’s has increased significantly over the past five years. Like for Aldi, some of this can be attributed to Trader Joe’s expansion plans, but we believe that some visitors have chosen to substitute some fast casual lunch visits for value grocers.
After years of outperforming the industry, these high-growth brands face a "convenience plateau." The price gap between fast-casual and casual dining narrowed to the point where consumers began questioning the value of a $16 bowl eaten at a counter versus a $20 sit-down meal. To win back these consumers in 2026, fast-casual brands must reinvest in the physical experience. This means moving away from "ghost kitchen" vibes and back toward inviting dining rooms, while simultaneously fixing the "mobile order friction" that has made many store lobbies feel chaotic and impersonal.
Both QSR and fast casual chains looking to win back middle-income visitors who have traded down to at-home dining will need to move beyond the $5 value meal. The winners in 2025 realized that value is a calculation of price combined with innovation. McDonald’s "Grinch Meal" and various "limited-time" spicy chicken iterations proved that consumers are willing to spend if the product feels like a unique event. In 2026, restaurants must continue this trend, using "innovation-led value" to justify the discretionary spend of a household that is increasingly selective.
One of the standout stories of 2025 was the continued strength of casual dining giants like Chili’s. Building on the momentum gained in 2024 with the "Big Smasher" burger and clear value messaging (like the "3 for Me" deal), Chili’s didn't just win new customers – it kept them. Data shows that same-store visits to Chili's were up every month of 2025 despite the tough comparison to an already strong 2024.
Observing Chili's successful resurrection through its aggressive "3 for Me" platform and direct antagonism toward fast-food pricing, rivals like Applebee's and Red Robin are frantically adopting the same playbook to win back budget-conscious diners. These chains have largely abandoned complex culinary innovations in favor of simplifying operations and launching hard-hitting tiered meal deals – often priced between $10 and $12 – designed to explicitly undercut the rising cost of a "Big Mac" combo.
By pivoting their marketing to highlight that a sit-down meal with unlimited sides now costs less than a drive-thru visit, competitors are validating Chili's core thesis: the new battleground for casual dining isn't service or ambiance, but proving they are the superior economic alternative to the quick-service sector.
Ultimately, 2026 will be defined by precision rather than broad-stroke expansion. The 'rising tide' era of post-pandemic growth is over; simply opening doors in high-growth Sunbelt markets or offering a generic discount is no longer enough to guarantee traffic. To succeed in this increasingly saturated and price-sensitive environment, operators must execute a delicate balancing act: aggressively defending their value proposition to fight off grocery competitors, while simultaneously reinvesting in the in-store experience to justify the visit. Whether it is through the tactical 'sequencing' of limited-time offers, the aggressive tiered pricing of casual dining, or the revitalization of physical dining rooms, the winners of 2026 will be the brands that give consumers a distinct, irrefutable reason to choose dining out over staying in.
For more data-driven dining insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The U.S. grocery sector is increasingly polarized. Traffic and growth are concentrating at the far ends of the quality-savings spectrum, where retailers with clear, disciplined value propositions are pulling ahead. Meanwhile, grocers that sit in the middle – or only weakly signal what they stand for – are struggling to keep pace.
This analysis builds on the insights from dunnhumby's U.S. Retailer Preference Index (RPI) for Grocery.
As the chart below illustrates, visit growth is diverging significantly across grocery formats, with success concentrated at both ends of the quality-price spectrum.
Savings-first retailers such as Aldi have been thriving consistently since 2023, with year-over-year (YoY) traffic growth generally outpacing that of the wider grocery category. Quality-first non-conventional chains like Sprouts Farmers Market have also done well, particularly in 2025 – though their performance lagged behind savings-first chains for much of 2023 and 2024.
But arguably the most consistently impressive performers – with slightly lower YoY growth most months but less volatility over time – have been the so-called “Unicorns”, including chains such as Trader Joe’s and H-E-B that defy grocery’s traditional quality-price tradeoff through extreme focus. By limiting assortments or going all-in on specific geographic areas, these retailers funnel profits back into innovation within their core missions, inspiring deep customer loyalty and creating a virtuous cycle that steadily improves the quality-savings equation.
Middle-of-the-road chains, by contrast, have consistently trailed the pack, struggling to gain traction in a market that increasingly rewards clear, decisive positioning.
But not every chain can be a Unicorn – hence the moniker. And between savings-first and quality-first chains, several indicators (beyond their more consistent YoY growth) suggest that savings-first grocers may be better positioned for long-term growth.
One such signal comes from cross-shopping behavior. In 2025, the share of visitors to Grocery Outlet Bargain Market who visited another grocery store either immediately before or after their trip declined YoY – indicating that more shoppers are treating the savings-first retailer as a primary grocery destination rather than a secondary or fill-in stop. A similar pattern emerged at Unicorn Trader Joe’s.
Quality-first chain Natural Grocers, by contrast, saw a higher and growing share of visitors arriving from another grocery store or heading to one directly afterward, suggesting it is more often part of a multi-stop shopping pattern rather than the first or only trip. As value-oriented chains become more complete grocery solutions, they are capturing a growing share of intentional, first-stop visits, reinforcing their role as everyday essentials rather than complementary alternatives.
Another indication of savings-first retailers’ special growth potential is the rising affluence of their customer base.
While savings-first grocery stores have not yet reached Unicorn status, their assortments have moved well beyond bare-bones essentials, and they are no longer fully trading quality for value. Expanded private-label offerings, improved fresh selections, and tighter SKU curation increasingly emphasize quality alongside cost. And as perceived quality gaps have narrowed, median household income in these retailers’ trade areas has increased – rising from $72.5K in 2022 to $73.1K in 2025. This shift suggests savings-first grocery chains are gaining access to higher-income shoppers who once defaulted to premium formats, expanding both their addressable market and runway for growth.
By contrast, quality-first grocery chains, which serve the most affluent consumers, have seen median household income in their trade areas fluctuate in recent years – rising between 2022 and 2023 before declining thereafter. While this softening could indicate some broadening of their customer base, these formats are built around narrowly defined, premium missions, which may limit the extent to which such broadening can translate into scalable growth. As a result, their path to expansion may be more constrained than savings-first retailers’ upward reach.
As price sensitivity rises and perceived quality differences narrow, the retailers winning today are those with the clearest answers to a simple question: Why shop here instead of anywhere else? And in today’s market, being essential beats being special – unless you can convincingly be both.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
Walmart, Target, and Costco are three of the most popular retailers in the country, drawing millions of shoppers through their doors each day. Each of these retail giants boasts distinct strengths and strategies that cater to their unique customer bases, allowing them to thrive in a highly competitive market.
This white paper takes a closer look at some of the factors that are helping the three chains flourish. How does Walmart’s positioning as a family-friendly retailer help it drive visits in its more competitive markets? How can Target leverage its reach to drive more loyal visits? And what does the increase in young shoppers frequenting membership warehouse clubs mean for Costco?
We dove into the location analytics to explore these questions further.
Examining monthly visitation patterns for the three retail giants shows Costco’s wholesale club model leading the way with consistent year-over-year (YoY) visit growth – ranging from 6.1% in stormy January 2024 to 13.3% in June. Family favorite Walmart followed closely behind, seeing YoY foot traffic growth during all but two months, when visits briefly trailed slightly behind 2023 levels before rebounding.
Target, meanwhile, had a slower start to the year, with visits trending below 2023 levels for most of January to April. Over this same period (the three months ending May 2024), Target reported a 3.7% decline in YoY comparable sales. But since then, things have begun to turn around for the chain, with YoY visits rising in May (2.5%), June (8.9%), and July (4.7%). This renewed visit growth into the second half of the year bodes well for the superstore – and the ongoing back-to-school season may well push visits up further as the summer winds down.
For all three chains, Q2 2024’s visit success has likely been bolstered in part by summer deals and intensifying price wars – as the retailers slash prices to woo inflation-weary consumers back to the store.
Over the past few years, consumer behaviors have been changing rapidly in response to shifting economic conditions. This next section explores some of these changes at Walmart, Target, and Costco, to better understand what may be driving these shifts.
One way that consumers have traditionally responded to inflation and other headwinds has been through the adoption of mission-driven shopping – making fewer, but longer, trips to retailers, so that every visit counts. Superstores and wholesale clubs, which offer one-stop shopping experiences, have long been prime destinations for these extended shopping trips. And even during periods when visits have lagged, these retailers have often benefited from extended dwell times – leading to bigger basket sizes.
A look at changes in average dwell times at Walmart and Target suggests that as YoY visits have picked up, dwell times have come down – perhaps reflecting a normalization of consumers’ shopping patterns. With inflation stabilizing and gas prices lower than they were in 2022 and 2023, customers may feel less pressure to consolidate shopping trips than they have in recent years.
In contrast, Costco’s comparatively long dwell times have remained stable over the past several years. The warehouse club’s bulk offerings, plentiful free samples, and inexpensive food court encourage shoppers to spend more time browsing the aisles than they would at other retailers. And even if mission-driven shopping continues to subside, Costco customers will likely keep on making extra-long shopping trips.
While inflation is cooling faster than expected, prices remain high, and new players are stepping into the retail space occupied by Walmart, Target, and Costco – especially dollar stores. Though higher-income customers increasingly rely on the three retail giants for many of their purchases, customers of more modest means are often drawn to the rock-bottom prices offered at dollar stores.
And analyzing the cross-shopping patterns of visitors to Walmart, Target, and Costco shows that growing shares of visitors to the three behemoths also visit Dollar Tree on a regular basis. In Q2 2019, the share of visitors to Walmart, Target, and Costco who frequented Dollar Tree at least three times ranged between 9.8% and 13.7%. But by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is leaning into this increased interest among superstore shoppers. Over the past year, Dollar Tree added some 350 Dollar Tree locations, even as it shuttered nearly 400 Family Dollar stores. And the chain recently acquired the leases of some 170 99 Cents Only Stores – offering Dollar Tree access to a customer base accustomed to buying everything from groceries to household goods. As Dollar Tree continues to grow its footprint and expand its food offerings, the chain will be better positioned than ever to provide a real challenge to Walmart, Target, and Costco.
Still, the three retail giants each have unique offerings that distinguish them from dollar stores. This next section examines what sets Walmart, Target, and Costco apart – and how they can continue to strengthen their competitive edge.
With competition on the rise, Walmart, Target, and Costco must display agility in navigating an ever-evolving market landscape. This section dives into the data for each chain’s more successful metro areas to see what factors are helping them outperform nationwide averages – and what metrics the retailers can harness to try to replicate these results nationwide.
Target recently expanded its Target Circle Rewards program, rolling out three new tiers for its 100 million members. And this focus on loyalty has proven successful for the chain. Demographic and visitation data reveal a strong correlation between the median household incomes (HHIs) of Target locations’ captured markets across CBSAs (core-based statistical areas), and their share of loyal visitors in Q2 2024: CBSAs where Target locations’ captured markets had higher median HHIs also tended to draw more repeat monthly visitors.
Target’s captured markets in the Los Angeles-Long Beach-Anaheim, LA CBSA, for example, featured a median HHI of $89.8K in Q2 2024 – and 48.0% of the chain’s LA visitors frequented a Target at least twice a month during the quarter. Target stores in the Chicago-Naperville-Elgin, IL-IN-WI CBSA, where the chain’s captured markets had a median HHI of $88.7K in Q2 2024, also had a loyalty rate of 48.0%.
Target generally attracts a more affluent audience than Walmart. And even as the superstore slashes prices to attract more price-conscious consumers, the retailer is also taking steps likely to enhance its popularity among higher-income households. In April 2024, Target debuted a paid membership tier within its loyalty program offering perks like same-day delivery for a fee. Maintaining and expanding these premium offerings will be key for Target as it seeks to attract more affluent customers and replicate its high-performing results in CBSAs nationwide.
The persistent inflation of the past few years, while challenging for some retailers, has also created new opportunities – particularly for wholesalers. Membership warehouse clubs, including Costco, are gaining popularity among younger shoppers, a cohort often looking for new ways to stretch their more limited budgets. An October 2023 survey revealed that nearly 15% of respondents aged 18 to 24 and 17% of those aged 25 to 30 shop at Costco.
A closer look at some of Costco’s best-performing CBSAs for YoY visit-per-location growth highlights the significance of these younger shoppers: In H1 2024, the company’s YoY visit-per-location growth was strongest in areas with higher-than-average shares of young urban singles.
For example, the San Diego-Chula Vista-Carlsbad, CA CBSA experienced visit-per-location growth of 10.4% YoY in H1 2024, while the nationwide average stood at 7.9%. And the CBSA’s share of Young Urban Singles, defined by the Spatial.ai: PersonaLive dataset as “singles starting their careers in trade and service jobs,” was 12.1%, well above Costco’s nationwide average of 7.3%.
Walmart is a one-stop shop for everything from affordable groceries to clothing to home furnishings, making it especially popular among families. The retailer actively courts this segment with baby offerings designed to meet the needs of both kids and parents, virtual offerings in the metaverse, and collectible toys.
And visitation data reveals a connection between the extent of different Walmart locations’ YoY visit growth and the share of households with children in their captured markets.
In H1 2024, nationwide visits to Walmart increased by 4.1% YoY, while the share of households with children in the chain’s overall captured market hovered just under the nationwide baseline. But in some CBSAs where Walmart outpaced this nationwide growth, the retail giant also proved especially adept at attracting parental households – outpacing relevant statewide baselines.
In Boston-Cambridge-Newton, MA, for example, Walmart experienced 5.0% YoY visit growth in H1 2024 – while the share of households with children in the chain’s local captured market stood 7% above the Massachusetts state average. And in Grand Rapids-Kentwood, MI, where Walmart’s share of parental households outpaced the Minnesota state average by an even wider 15% margin, the retailer saw impressive 7.3% YoY visit growth. This pattern repeated itself in other metro areas, suggesting that there may be a correlation between local Walmart locations’ visit growth and their relative ability to draw households with children.
Walmart can continue solidifying its market position by leaning into its family-oriented offerings and expanding its footprint in regions with growing populations of young families.
Walmart, Target, and Costco all experienced YoY visit growth in the final months of H1 2024, with Costco leading the way. And though the three chains still face considerable challenges, each one brings unique strengths to the table. By continuously innovating and responding to changing market conditions, Walmart, Target, and Costco can not only overcome obstacles but also leverage them to reinforce their market positions and drive continued growth.
