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2025 is shaping up to be the year of the RTO mandate. Local governments and companies across industries – from AT&T to Amazon and Starbucks – have introduced stricter in-person requirements, with some even shifting back to a full five-day, in-office work week. Still, rolling out these mandates hasn’t been entirely smooth sailing, and many workplaces still strive to strike a balance between RTO and WFH.
So how are these trends unfolding on the ground? Did the office recovery continue to stagnate as it did in May, or did the start of the summer reignite RTO momentum? We dove into the data to find out.
After losing a bit of steam in May, office visits regained their stride in June 2025. Foot traffic to the Placer.ai Nationwide Office Index was just 27.4% below pre-COVID (2019) levels – a significant improvement from June 2024, when it was down by 32.9%. While part of this uptick can be attributed to June 2024 having one fewer working day (19, compared to 20 in both 2019 and 2025), the data nevertheless points to meaningful RTO progress.
And looking at monthly fluctuations in office visits since June 2019 further highlights the month’s strong performance. Despite having only 20 working days, June 2025 ranked as the fourth busiest in-office month since the pandemic, trailing only October 2024, July 2024, and April 2025 – each with 22 working days.
Once again, Miami and New York led the RTO charge, with both cities nearing a full post-pandemic recovery. Miami posted just a 4.2% gap compared to June 2019, while New York recorded a 5.3% deficit – putting them both well ahead of the nationwide average. Sunbelt cities such as Atlanta, Dallas, and Houston also outperformed the U.S. overall, reflecting a robust return to workplaces in these regions.
Most of the cities analyzed also saw notable year-over-year (YoY) gains in June 2025 – partly attributable to this June’s extra work day. Los Angeles was the only hub to experience a YoY gap – potentially linked to last month’s local protests, which may have disrupted commuting routines for some employees. Houston, for its part, lapping a storm-ridden June 2024, recorded an impressive 17.2% YoY bump. And though San Francisco remained farthest from its pre-pandemic attendance levels, the city maintained its strong YoY streak, suggesting steady recovery in its tech-heavy landscape.
Overall, June’s data indicates that RTO mandates and hybrid strategies are helping fuel a meaningful rebound in office attendance. While the road to full recovery is still unfolding, these positive trends point to an office environment that is very much alive and evolving.
How will the RTO continue to develop as the year progresses? Follow Placer.ai/anchor for more office visitation insights.
Consumer anticipation of potential tariffs on goods in 2025 has varied across retail categories. Some segments allow consumers to plan purchases far in advance, while others require a “read and react” approach. In general, consumers appear to have followed the latter strategy from late April to June 2025, as year-over-year (YoY) foot traffic returned to levels more in line with long-term trends. Still, this may shift as summer progresses.
One specific category that has been interesting to watch is baby products. Because these purchases are tied to specific life events, they tend to be driven by necessity rather than desire – leaving shoppers with little flexibility to time their buying. At the same time, baby items may face a disproportionate impact from potential tariffs due to their manufacturing sources, giving consumers an incentive to make purchases sooner rather than later.
Against this backdrop, have consumers changed their visit behavior regarding baby products? Data from baby registry Babylist’s physical showroom in Beverly Hills, CA – where customers can test and browse items in person before adding them to a registry – indicates that anticipation of tariffs may indeed be influencing shopping patterns in this space. Starting in April 2025, visits to the showroom began to rise, peaking in May before settling (though still elevated) in June. This trend suggests that new and expecting parents may have pulled forward purchases in order to secure products before potential price hikes, especially on higher-ticket items like strollers, car seats, or furniture.
An analysis of Babylist’s trade area using the STI:PopStats dataset shows that it caters to an affluent demographic: Between January and May 2025, the showroom’s captured market had a median household income of $112.6K, well above both nationwide ($79.6K) and California ($99.3K) baselines. This speaks to the notion that even higher-income consumers could be concerned about future price increases and potential shifts in demand due to tariffs.
Kohl’s provides another window into these shifts. Last fall, Kohl’s launched Babies”R”Us shop-in-shops across nearly 200 locations to expand its assortment and attract and retain shoppers. In our analyses of the program during the first few months post-launch, there hadn’t been much improvement in visitation trends compared to the total store fleet – and for most of early 2025, visits to the stores with Babies”R”Us underperformed the chainwide average.
However, in May and June 2025, Kohl’s locations featuring Babies”R”Us outpaced the chainwide YoY foot traffic. While overall visits were still down, these specific stores saw smaller declines than their counterparts.
One possible factor behind this trend may be the demographic mix at Kohl’s with Babies”R”Us. These stores draw more family-oriented visitor segments – such as Wealthy Suburban Families, Upper Suburban Diverse Families and Near-Urban Diverse Families – than the overall Kohl’s fleet. The family orientation of the Kohl’s + Babies”R”Us stores and the potential focus on the baby category in the midst of potential socioeconomic changes may have combined to help improve the trend at these sites.
How should retailers that carry baby items respond? The baby category is poised to be greatly disrupted due to potential tariff implementation and price increases are likely to hit store shelves. Consumers, for their parts, are clearly aware of potential cost changes and are reacting quickly to adjust their retail behavior. Retailers will need to continue to communicate value and product knowledge to shoppers, especially first-time parents. And creative problem solving will be critical to maintaining product assortment and quality for shoppers over the months and years to come.
About the Mall Index: The Index analyzes data from 100 top-tier indoor malls, 100 open-air shopping centers (not including outlet malls) and 100 outlet malls across the country, in both urban and suburban areas. Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the country.
In June 2025, shopping center traffic fell slightly following two straight months of year-over-year (YoY) visit growth – although indoor malls continued to show the strongest performance, with just a 0.7% drop in YoY June visits. (Open-air shopping centers and outlet malls saw YoY visit declines of 1.6% and 4.4%.)
The course reversal may suggest that the visit growth in April and May was at least partially driven by a pull-forward of consumer demand in anticipation of tariff-driven price hikes. By June, many of those purchases had likely already been made, and the resulting downturn in mall visits might represent a natural normalization of traffic rather than a new weakness in consumer demand.
Still, despite the June slow-down, shopping center traffic was mostly positive in H1 2025. Indoor malls led the pack, with YoY visits up 1.8%, while open-air shopping centers saw visits grow 0.6% YoY and outlet mall traffic remained relatively flat at -0.8%. And all mall formats experienced a rise in average visit duration – with indoor malls once again seeing the largest average dwell time increase of 3.3% – suggesting an improvement in visit quality and consumer engagement.
But while indoor malls led in terms of short-term growth, comparing current visitation to pre-COVID patterns revealed the longer-term strength of the open-air format – the only shopping center type to surpass pre-pandemic levels, with visits up 0.3% compared to H1 2019. At the same time, indoor malls' average visit duration has recovered more closely to 2019 levels – perhaps suggesting that visit quality is improving at indoor malls faster than the visit quantity.
Looking at quarterly visit data since the pandemic also highlights the visitation success of open-air shopping centers and the recent comeback of indoor malls.
Open-air shopping centers are the only type of mall where visits consistently met or exceeded pre-pandemic levels over the past two years, with Q2 '25 visits 2.7% higher than in Q2 '19. But indoor malls narrowed the gap significantly this past quarter – with Q2 '25 visits just 1.1% lower than in Q2 2019, marking their strongest performance since 2020 – suggesting that the post-pandemic indoor mall story is still being written.
While June's softness may reflect natural demand normalization after spring's tariff-driven shopping surge, the broader YoY H1 2025 trends show shopping centers generally exceeding last year's visit levels with average visit duration also on the rise. And while visit quantity and quality is generally not quite back to pre-COVID levels, the data suggests that the recovery story is very much still being written.
For more data-driven retail insights, visit placer.ai/anchor.
Summer 2025 has arrived, and airports are gearing up for travelers heading out on long-awaited vacations.
We analyzed airport traffic on a nationwide, statewide, and DMA level to assess how the sector stands ahead of one of the year's busiest travel periods.
Summers are typically busy periods for airports as people head out to visit family and friends and take advantage of summer vacations. But going into the 2025 summer travel season, airport visits (excluding traffic from international visitors) have been lagging, with year-over-year (YoY) visits down since February 2025. And while some of the dip may be attributed to a normalization of traffic following the post-COVID recovery, the softer airport visitation trends could also indicate a slower travel season ahead.
Still, diving into airport visits by state reveals pockets of growth – specifically in New England and in the Northwest. Maine, Vermont, and Rhode Island led the country in terms of YoY visit growth in May 2025, with Connecticut and New Hampshire also seeing positive YoY airport visit trends. In the Northwest, May 2025 airport visits also increased YoY in South Dakota, Wyoming, Montana, Oregon, North Dakota and Idaho.
The strong airport performance in these states indicates that certain regions – perhaps those with outdoor recreation appeal – are still seeing robust visitor activity despite the wider cool down.
Plotting May 2025 YoY airport visits by DMA on a map provides a visual representation of this trend – and highlights other pockets of airport visit growth throughout the country.
For example, while overall airport visits in Florida declined 4.3% YoY in May 2025, airport visits in Tampa-St. Petersburg, Panama City, and Ft. Myers-Naples DMAs all increased. And California, which saw an overall 3.0% dip in airport visits, also saw airport visit bumps in several DMAs, including Bakersfield, Monterey-Selinas, Fresno-Visalia DMAs.
These localized bright spots suggest that while the broader travel recovery may be plateauing, specific markets continue to show resilience and growth potential.
The overall decline in airport visits may suggest a cooling in domestic tourism ahead of summer 2025, perhaps marking the end of the broad-based travel surge of recent years. This shift away from widespread growth suggests that travelers are becoming more discerning in their travel choices, perhaps favoring destinations that offer authentic experiences, natural beauty, or seasonal advantages.
For more data-driven consumer insights, visit placer.ai/anchor.
As value continues to dominate consumer behavior in 2025, full-service restaurants (FSRs) are finding creative ways to adapt to rising costs and shifting consumer priorities. We dove into the data to find out which FSR segments are winning this year and what’s driving these trends.
Despite ongoing anxiety about the economy, FSR visitation trends show that consumers continue to seek out opportunities to enjoy sit-down meals outside the home. During the first five months of 2025, casual dining chains and upscale restaurants both saw largely positive year-over-year visit growth, with only February and March registering YoY declines. And crucially, in May 2025 – a pivotal month for FSRs thanks to Mother’s Day, the industry’s busiest day of the year – both segments saw increases in total visits and average visits per location.
Still, there remain important differences between the two FSR categories. For casual dining, average visits per location grew faster than segment-wide foot traffic, reflecting a reduction in the number of locations over the past year as some brands implemented rightsizing initiatives. The positive gain in per-location gain suggests that those efforts are paying off, boosting visitation at remaining sites.
Meanwhile, for upscale dining chains, the opposite dynamic occurred – overall visit growth outpaced average visits per location. Even so, per-location visits rose YoY here as well, indicating that continued expansion is meeting robust demand.
A closer look at trends in casual dining – by far the larger of the two FSR segments – shows significant differences among cuisine types. Much like upscale concepts, casual dining steakhouses saw total foot traffic growth rise faster than per-location visits as chains like Texas Roadhouse and LongHorn Steakhouse continued to grow while maintaining momentum at existing locations. Against a backdrop of soaring beef prices, the draw of affordable, high-quality steaks remains particularly strong.
American-style restaurants, for their parts – many of which have focused on rightsizing – recorded especially robust per-location visit growth, buoyed by compelling value offers from major players like Chili's and Applebee's. And Italian-themed casual dining also performed well YoY.
However, not all casual dining categories have fared as well. Breakfast-oriented chains experienced a modest YoY decline, while the Mexican segment suffered the steepest dip – likely due in part to On the Border Mexican Grill & Cantina’s recent Chapter 11 filing, which was accompanied by the closure of dozens of locations. The segment has likely also been impacted by stiff competition from popular fast-casual brands like Chipotle and Qdoba that offer tasty, quality Mexican-inspired cuisine at more of a bargain.
The rising popularity of steakhouses is further underscored by shifts in casual dining visit share. Since 2019, steakhouses have seen their slice of total visits to the above categories climb from 14.0% to 18.1% in 2025, primarily at the expense of American-style concepts, whose share declined from 45.4% to 43.7% over the same period. Still, American chains have regained some ground over the past year, thanks in part to Chili’s strong comeback.
Looking ahead, the steady increases in per-location visits for both casual and upscale dining signal the industry’s overall resilience. What lies in store for FSRs as 2025 wears on?
Follow Placer.ai/anchor to find out.
As competition intensifies from drive-thru rivals and at-home coffee trends, Starbucks is doubling down on unique in-store experiences and AI-powered service improvements to reignite customer visit frequency.
But how likely are these moves to revitalize the company? We dove into the data to find out.
As the “Back to Starbucks” plan continues to take shape under CEO Brian Niccol, Starbucks finds itself banking on a familiar recipe for success: innovation. The company's recent announcement that it is testing a new protein-enhanced cold foam is a key example of its strategy to re-engage customers. The coffee chain also hopes to boost efficiency and free up employees to engage more with customers through its new “Green Apron” service model.
These moves suggest that Starbucks is focused on driving more consistent and loyal visits through thoughtful menu additions and the restoration of its “coffeehouse feel” rather than relying on temporary discounts – which often provide only a short-term lift without fostering lasting repeat business.
This strategic pivot is crucial as the company works to revitalize its brand. And while Starbucks' plans to return to its "coffeehouse roots" will take time to fully implement, it is building from a position of underlying strength. Data shows that the total number of unique customers visiting Starbucks has remained remarkably consistent over the past several years.
However, the core challenge lies in the fact that individual visit frequency has stagnated, meaning those loyal customers are simply coming back less often, turning instead to competitors or at-home coffee. This presents a clear opportunity: If Starbucks can give its large, established customer base new reasons to visit, it can unlock significant growth. And the narrowing of the company’s visit gap in 2025 so far – with both January and April seeing positive year-over-year visit growth – further underscores the company’s underlying strength.
The urgency for Starbucks’ turnaround is amplified by competition from all sides. The market has seen a surge in new, efficient drive-thru coffee concepts like Dutch Bros, 7 Brew, PJ’s Coffee and others that cater to consumers seeking speed and convenience. Simultaneously, Starbucks faces continued pressure from the at-home coffee trend, with many consumers opting to get their caffeine fix from grocery store purchases. By focusing on unique, in-store-only innovations like protein-boosted beverages, Starbucks aims to give customers an experience they can't replicate at home or get from a faster rival, providing a compelling reason to make that return visit.
For more data-driven dining insights visit Placer.ai/anchor.
The first Lollapalooza – a four-day music festival – took place in 1991. Chicago’s Grant Park became the event’s permanent home (at least in the United States) in 2005, drawing thousands of revelers and music fans to the park each year.
This year, the festival once again demonstrated its powerful impact on the city. On August 1st, 2024, visits to Grant Park surged by 1,313.2% relative to the YTD daily average, as crowds converged on the park to see Chappell Roan’s much-anticipated performance. And during the first three days of the event, the event drew significantly more foot traffic than in 2023 – with visits up 18.9% to 35.9% compared to the first three days of last year’s festival (August 3rd to 5th, 2023).
Lollapalooza led to a dramatic spike in visits to Grant Park – and it also attracted a different type of visitor compared to the rest of the year.
Analyzing Grant Park’s captured market with Spatial.ai’s PersonaLive dataset reveals that Lollapalooza attendees are more likely to belong to the “Young Professionals” and “Ultra Wealthy Families” segment groups than the typical Grant Park visitor.
By contrast, the “Near-Urban Diverse Families” segment group, comprising middle-class diverse families living in or near cities, made up only 6.5% of visitors during the festival, compared to 12.0% during the rest of the year.
Additionally, visitors during Lollapalooza came from areas with higher HHIs than both the nationwide baseline of $76.1K and the average for park visitors throughout the year. Understanding the demographic profile of visitors to the park during Lollapalooza can help planners and city officials tailor future events to these segment groups – or look for ways to make the festival accessible to a wider range of music lovers.
Lollapalooza’s impact on Chicago extended beyond the boundaries of Grant Park, with nearby hotels seeing remarkable surges in foot traffic. The Congress Plaza Hotel on South Michigan Avenue witnessed a staggering 249.1% rise in visits during the week of July 29, 2024, compared to the YTD visit average. And Travelodge on East Harrison Street saw an impressive 181.8% increase. These spikes reflect the festival’s draw not just for locals but for out-of-town visitors who fill hotels across the city.
The North Michigan Avenue retail corridor also enjoyed a significant increase in foot traffic during the festival, with visits on Thursday, August 1st 56.0% higher than the YTD Thursday visit average. On Friday, August 2nd, visits to the corridor were 55.7% higher than the Friday visit average. These numbers highlight Lollapalooza’s role in driving economic activity across Chicago, as festival-goers venture beyond the park to explore the city’s vibrant retail and hospitality offerings.
City parks often serve as community hubs, and Flushing Meadows Corona Park in Queens, NY, has been a major gathering point for New Yorkers. The park hosted one of New York’s most beloved summer concerts – Governors Ball – which moved from Governors Island to Flushing Meadows in 2023.
During the festival (June 9th -11th, 2024), musicians like Post Malone and The Killers drew massive crowds to the park, with visits soaring to the highest levels seen all year. On June 9th, the opening day of the festival, foot traffic in the park was up 214.8% compared to the YTD daily average, and at its height, on June 8th, the festival drew 392.7% more visits than the YTD average.
The park also hosted other big events this summer – a July 21st set by DMC helped boost visits to 185.1% above the YTD average. And the Hong Kong Dragon Boat Festival on August 3rd and 4th led to major visit boosts of 221.4% and 51.6%, respectively.
These events not only draw large crowds, but also highlight the park’s role as a space where cultural and civic life can find expression, flourish, and contribute to the health of local communities.
Analyzing changes in Flushing Meadows Corona Park’s trade area size offers insight into how far people are willing to travel for these events. During Governors Ball, for example, the park’s trade area ballooned to 254.5 square miles, showing the festival's wide appeal. On July 20th, by contrast, when the park hosted several local bands and DJs, the trade area was a much more modest 57.0 square miles.
Summer events drive community engagement, economic activity, and civic pride. Cities that invest in their parks and event hubs, fostering lively and inclusive spaces, can create lasting value for both residents and visitors, enriching the cultural and social life of urban areas.
For more data-driven civic stories, visit Placer.ai.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
