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Big Lots – the big-box discount store offering everything from snacks to higher-ticket items like furniture and mattresses – recently announced a major rightsizing initiative. Against the backdrop of declining sales, the company disclosed its intention to shutter up to 315 stores in coming months.
We dove into the data to explore some of the factors that may be impacting Big Lots’ store closure decisions – and to see which chains stand to benefit the most from Big Lots’ big move.
Store closures mean major markdowns – and the some 280 Big Lots locations already slated to close are drawing crowds with big sales. Analyzing monthly visit fluctuations at Big Lots shows that the shuttering locations experienced an impressive 19.2% month-over-month (MoM) visit spike in July 2024, even as the chain as a whole saw just a 1.9% uptick. Customers, it seems, are flocking to the stores on the chopping block to snag high-ticket items at even steeper discounts.
Rightsizing is all about fleet optimization – trimming underperforming locations and retaining those stores best equipped to meet the needs of a chain’s evolving customer base. And identifying common denominators among stores slated for closure can shed light on the considerations informing a retailer’s rightsizing strategy.
Analyzing the median household incomes (HHIs) of Big Lots’ closing locations' captured markets shows that the retailer is shuttering stores that serve more affluent consumers than the chain as a whole. Nationwide, for example, Big Lots drew visitors from areas with a median HHI of $65.5K in H1 2024. But the Big Lots slated for closure drew shoppers from areas with a median HHI of $73.5K. This pattern repeated itself across major markets where Big Lots is reducing its footprint – including Ohio, Florida, Washington, California, and Arizona.
Big Lots has noted a revitalization strategy focused on value and even more extreme bargain offerings. And the decision to shutter stores in more affluent areas may reflect a move by the retailer to lean into its core audience of price-conscious shoppers – though higher HHI customers can still benefit from the chain’s value offerings.
As Big Lots reduces its fleet, shoppers will naturally seek out alternatives. But which chains are best poised to reap the benefits? Cross-shopping data shows, unsurprisingly, that the vast majority of Big Lots visitors also frequent superstores – especially Walmart. In Q2 2024, a whopping 92.3% of Big Lots visitors nationwide stopped by a Walmart – compared to 52.7% for Target and just 20.8% for Costco.
But shopping behaviors vary significantly between regions. And zooming in on California, where Big Lots plans to close a majority of its 109 locations, paints a different picture. Golden State Big Lots shoppers, to be sure, also visit Walmart in high numbers (74.6% in Q2 2024). But they are much more likely than nationwide visitors to the chain to frequent Target and Costco. Given Big Lots’ significant fleet reduction in California, these two chains appear well-positioned to acquire some of this new regional business.
And drilling down even deeper into the habits of California shoppers at Big Lots, Walmart, Target, and Costco shows that of the three retail giants, Costco may be especially well-positioned to benefit from Big Lots’ Golden State closures.
Like Big Lots, Costco draws a high share of visits during the mornings and afternoons – with just over 50.0% of 10:00 AM - 8:00 PM visits taking place between 10:00 AM and 3:00 PM. As Big Lots’ California footprint contracts, some of these mid-day shoppers may hop over to Costco, which is also bustling during these hours.
Rightsizing creates opportunities – both for chains taking proactive steps to optimize their fleets, and for competitors seeking to pick up extra business. How will Big Lots’ big rightsizing move continue to play out in the months ahead?
Follow Placer.ai’s data-driven retail analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Dave & Buster's and Main Event, two leading chains in the eatertainment industry, offer a unique mix of dining, arcade games, and immersive experiences, successfully drawing crowds seeking more than just a meal out.
We took a closer look at the two chains – both of them owned by parent company Dave & Busters Entertainment, Inc. – to see how they are faring as summer winds down.
Dave & Buster’s and Main Event have plenty of games for children – but with extensive drinks menus, they also decidedly cater to adults, offering both groups a much-needed opportunity to kick back, play some games, and enjoy a meal out with friends.
And recent foot traffic data shows that despite challenges, both chains are seeing overall YoY visit increases – partially driven by the chains’ fleet expansions. On a quarterly basis, foot traffic to Dave & Buster’s and Main Event has remained elevated year over year (YoY) since Q3 2023, finishing out Q2 2024 with respective visit boosts of 6.9% and 4.7%.
As prime eatertainment destinations, Dave & Buster’s and Main Event are busiest on weekends – with Saturday evening between 7:00 to 10:00 PM drawing the biggest crowds to both chains.
Between August 2023 and July 2024, 11.9% of visits to Dave & Buster’s and 9.4% of visits to Main Event took place during the Saturday evening time slot. Friday and Sunday also experienced increased foot traffic, with hourly fluctuations reflecting the rhythms of weekend activities: Friday visits picked up between 7:00 and 10:00 PM, as people likely wrapped up their work weeks and headed out to unwind with a drink and some skee ball. Sunday visits followed the opposite pattern, with stronger foot traffic earlier in the day that tapered off towards evening, as people put down their pool cues and got ready for the upcoming week.
But Dave & Buster’s and Main Event are both adept at harnessing special promotions to drive visits on off-peak, weekday hours. Dave & Buster’s famous Wednesdays half-off deals fueled significant visit upticks throughout the analyzed period – so it may come as no surprise that the chain recently stepped up its off-peak offerings with a new all-you-can-eat weekday wings deal. And Main Event, which has long offered a Monday Night Madness promotions, also unveiled a “Summer Season Pass” to encourage weekday visits among its customers.
Visitor behavior to Dave and Buster’s and Main Event also changes throughout the week. Analyzing the average driving distances of visitors to the two chains shows, unsurprisingly, that people drive further distances to visit the venues on the weekends – when they have more time on their hands.
Between August 2023 and July 2024, 43.9% of weekend visits (Friday to Sunday) to Dave & Buster’s, and 49.7% of weekend visits to Main Event were made by people traveling 10 miles or less to reach the restaurant. On Weekdays (Monday to Thursday), these numbers increased to 49.4% and 55.3%, respectively – indicating that on weekdays, the eatertainment chains are particularly appealing to locals looking for a convenient night out.
But interestingly, it was on weekdays that visitors to the two chains were most likely to come from more than 100 miles away, suggesting that these customers may be on vacation away from home – the perfect time to pop into an arcade mid-week and “unlearn adulthood.”
Dave & Buster's and Main Event Entertainment continue to flourish, attracting weekend crowds and drawing visitors from near and far. Can the two eatertainment chains continue to draw crowds as summer draws to a close?
Visit Placer.ai to keep up with the latest data-driven dining and entertainment trends.
The last several years have seen many Americans relocate to states like Texas, Florida, Montana, and Maine. We checked in with another region of the country that’s become a domestic migration hotspot in recent years – South Carolina – to explore what’s attracting movers to the state.
Analyzing domestic migration trends throughout the United States between June 2020 and June 2024 reveals several regions of the country that have attracted new residents over the past four years. Idaho led the charge with positive domestic net migration of 4.5%, meaning that the total number of people that moved to Idaho from elsewhere in the U.S., minus those that left, constituted 4.5% of the state’s June 2024 population.
And South Carolina – with a thriving economy, a robust job market, and plenty of affordable living – came in a close second, with a net domestic migration increase of 3.5%. Several other Southeastern states also saw a net inflow of relocators – including Tennessee (2.0%), Alabama (0.7%), Georgia (0.5%), Florida (2.4%), and North Carolina (2.1%).
To uncover local trends driving South Carolina’s net migration growth we analyzed the quarterly cumulative migration to several of the state’s largest CBSAs, focusing on the period between Q1 2020 and Q2 2024.
Of the CBSAs analyzed, Myrtle Beach-Conway-North Myrtle Beach saw the most significant influx of new residents – with a whopping 12.9% cumulative net migration as of Q2 2024. With a low cost of living, a vibrant job market, and plenty of access to the outdoors, it may come as no surprise that Myrtle Beach has become the nation’s fastest-growing city and most popular relocation hotspot. The CBSA is also home to The Grand Strand – a collection of unique communities spanning 60 miles of pristine beaches.
The Charleston-North Charleston metro area also experienced substantial cumulative migration between early 2020 and Q2 2024 (4.7%). The CBSA’s primary municipality, Charleston, has been acclaimed as a top destination for relocators, due in part to its rich history, culture, and sense of community. And like Myrtle Beach, Charleston is also on the coast.
And diving deeper into population growth patterns in South Carolina’s Myrtle Beach-Conway-North Myrtle Beach metro area showcases the unique lifestyle that is attracting many new residents. In many regions of the country, suburban areas are experiencing the most substantial population growth. But in Myrtle Beach – and in South Carolina more generally – it is urban areas that are on the rise.
Between June 2020 and June 2024, South Carolina’s urban population grew by 4.3%, compared to 3.3% for suburban communities, and 2.3% for rural ones. Over the same period, urban areas in the Myrtle Beach-Conway-North Myrtle Beach metro area saw a remarkable 9.9% population increase, likely driven by the popularity of hubs like Myrtle Beach and North Myrtle Beach – coveted by lovers of the year-round beach lifestyle. Still, the CBSA’s suburban and rural communities also experienced significant population growth, outperforming statewide baselines.
South Carolina is home to several metro areas seeing positive net migration, and its coastline is one of the most popular regions for new residents. Will these areas continue to see population growth? Which other parts of the country are popular for those taking on relocation?
Visit Placer.ai to find out.
Summer events and concerts are more than just entertainment – they drive community engagement and have a significant economic impact on local businesses.
We took a closer look at the effect of major summer events, like Lollapalooza in Chicago and Governors Ball in New York, on foot traffic to local venues.
The first Lollapalooza – a four-day music festival – took place in 1991. Chicago’s Grant Park became the event’s permanent home (at least in the United States) in 2005, drawing thousands of revelers and music fans to the park each year.
This year, the festival once again demonstrated its powerful impact on the city. On August 1st, 2024, visits to Grant Park surged by 1,313.2% relative to the YTD daily average, as crowds converged on the park to see Chappell Roan’s much-anticipated performance. And during the first three days of the event, the event drew significantly more foot traffic than in 2023 – with visits up 18.9% to 35.9% compared to the first three days of last year’s festival (August 3rd to 5th, 2023).
Lollapalooza led to a dramatic spike in visits to Grant Park – and it also attracted a different type of visitor compared to the rest of the year.
Analyzing Grant Park’s captured market with Spatial.ai’s PersonaLive dataset reveals that Lollapalooza attendees are more likely to belong to the “Young Professionals” and “Ultra Wealthy Families” segment groups than the typical Grant Park visitor.
By contrast, the “Near-Urban Diverse Families” segment group, comprising middle-class diverse families living in or near cities, made up only 6.5% of visitors during the festival, compared to 12.0% during the rest of the year.
Additionally, visitors during Lollapalooza came from areas with higher HHIs than both the nationwide baseline of $76.1K and the average for park visitors throughout the year. Understanding the demographic profile of visitors to the park during Lollapalooza can help planners and city officials tailor future events to these segment groups – or look for ways to make the festival accessible to a wider range of music lovers.
Lollapalooza’s impact on Chicago extended beyond the boundaries of Grant Park, with nearby hotels seeing remarkable surges in foot traffic. The Congress Plaza Hotel on South Michigan Avenue witnessed a staggering 249.1% rise in visits during the week of July 29, 2024, compared to the YTD visit average. And Travelodge on East Harrison Street saw an impressive 181.8% increase. These spikes reflect the festival’s draw not just for locals but for out-of-town visitors who fill hotels across the city.
The North Michigan Avenue retail corridor also enjoyed a significant increase in foot traffic during the festival, with visits on Thursday, August 1st 56.0% higher than the YTD Thursday visit average. On Friday, August 2nd, visits to the corridor were 55.7% higher than the Friday visit average. These numbers highlight Lollapalooza’s role in driving economic activity across Chicago, as festival-goers venture beyond the park to explore the city’s vibrant retail and hospitality offerings.
City parks often serve as community hubs, and Flushing Meadows Corona Park in Queens, NY, has been a major gathering point for New Yorkers. The park hosted one of New York’s most beloved summer concerts – Governors Ball – which moved from Governors Island to Flushing Meadows in 2023.
During the festival (June 9th -11th, 2024), musicians like Post Malone and The Killers drew massive crowds to the park, with visits soaring to the highest levels seen all year. On June 9th, the opening day of the festival, foot traffic in the park was up 214.8% compared to the YTD daily average, and at its height, on June 8th, the festival drew 392.7% more visits than the YTD average.
The park also hosted other big events this summer – a July 21st set by DMC helped boost visits to 185.1% above the YTD average. And the Hong Kong Dragon Boat Festival on August 3rd and 4th led to major visit boosts of 221.4% and 51.6%, respectively.
These events not only draw large crowds, but also highlight the park’s role as a space where cultural and civic life can find expression, flourish, and contribute to the health of local communities.
Analyzing changes in Flushing Meadows Corona Park’s trade area size offers insight into how far people are willing to travel for these events. During Governors Ball, for example, the park’s trade area ballooned to 254.5 square miles, showing the festival's wide appeal. On July 20th, by contrast, when the park hosted several local bands and DJs, the trade area was a much more modest 57.0 square miles.
Summer events drive community engagement, economic activity, and civic pride. Cities that invest in their parks and event hubs, fostering lively and inclusive spaces, can create lasting value for both residents and visitors, enriching the cultural and social life of urban areas.
For more data-driven civic stories, visit Placer.ai.
With summer winding down (sigh!) and undergrads nationwide heading back to campus, we dove into the data to explore consumer behavior in college towns – where students and other university-affiliated communities make up a substantial share of the overall population.
Once again, we focused our analysis on nine CBSAs dominated by the comings and goings of a university-centered community – including Ithaca, NY (Cornell University); State College, PA (Penn State); Bloomington, IN (Indiana University); Lawrence, KS (University of Kansas); College Station-Bryan, TX (Texas A&M); Columbia, MO (University of Missouri); Champaign-Urbana, IL (University of Illinois); Ann Arbor, MI (University of Michigan); and Gainesville, FL (University of Florida). How does college life impact local retail performance? And what lies ahead for popular back-to-college shopping destinations as the school year begins?
We dove into the data to find out.
Retail giants Target and Walmart have been thriving in recent months. And nowhere has this been more true than in college towns, where the two behemoths are popular destinations for college students. Nationwide, college students make up just small percentages of the chains’ customer bases. But in college towns, the picture is very different.
In Q2 2024, STI: Landscape’s “Collegian” segment – a group encompassing currently enrolled college students living both on and off campus – made up a remarkable 19.4% of Target’s captured markets in the analyzed CBSAs. Though Walmart’s audiences in these cities included smaller shares of undergrads, the coveted demographic comprised an impressive 11.4% of its local captured markets.
And superstore locations in the analyzed college towns experienced higher-than-average YoY visit growth in Q2 – showcasing the power of this demographic to drive retail success. Target, for example, saw a 2.6% YoY increase in average monthly visits per location in college towns – compared to 1.4% nationwide. And Walmart followed a similar pattern, with average monthly visits per location up 5.8% in college towns, compared to 4.1% nationwide.
With a strong Q2 2024 under their belts, Target and Walmart both appear poised to enjoy an even stronger back-to-college shopping season. And a look at seasonal fluctuations in visits to the two retailers shows just how important the summer shopping scramble is for retailers in these CBSAs.
Nationwide, Target experiences its biggest monthly visit spike in December, when consumers throughout the country fill up their carts with holiday fare and gifts for loved ones. But in college towns, Target’s August visit spike is even bigger than its December one – as students load up on everything from dorm furniture to school supplies. Walmart, too, experiences a college-town August visit bump outpacing the one seen in the run-up to Christmas.
College students may eat many of their meals on campus – but they also frequent grocery stores, whether to pick up snacks or to buy ingredients for off-campus, home-cooked meals. And like superstores, grocery chains in college towns follow unique seasonal rhythms of their own.
Nationwide, grocery stores tend to see weekly visits peak in November and December. But in college towns, these holiday retail milestones carry less weight, as many collegians head home for Thanksgiving and Christmas. Instead, weekly grocery store foot traffic in these CBSAs reaches its high point in August, when collegians likely converge on stores all at once as they head back to campus.
And taking a closer look at value grocer Aldi – which features locations in all nine analyzed CBSAs – highlights other differences in the shopping habits of college town residents. Aldi has been crushing it in recent months, ranking high on the Placer 100 Retail & Dining Index visit growth lists throughout the summer. Like Target and Walmart, the discount supermarket enjoyed even greater visit-per-location growth in college towns than in other areas of the country.
And comparing Aldi visitation patterns in the analyzed CBSAs to those nationwide shows that in college towns, shoppers tend to do their grocery shopping later in the day. In Q2 2024, some 40.3% of visits to Aldi in college towns took place between 4:00 PM and 8:00 PM – compared to just 37.4% nationwide. And on the flip side, just 27.9% of college town Aldi visits took place in the morning, compared to 30.1% nationwide. Whether because they’re busy attending classes, or because they prefer to (ahem) sleep in, college students appear less likely than others to visit grocery stores in the morning.
Americans spend billions of dollars each year on back-to-college shopping – and this year is shaping up to be no different. For superstores and grocery chains in college towns, recent strong performance offers plenty of reason for optimism as the August shopping bonanza continues.
For more data-driven retail analyses, follow Placer.ai.
Discount and Dollar Stores as a whole had resounding success in Q2 2024. We dove into the data for Five Below and Ollie’s Bargain Outlet to take a closer look at what’s driving the recent foot traffic gains to these discount chains.
Five Below and Ollie’s have been on a growth trajectory for quite some time. In 2023, Five Below opened a company-record 205 new stores, and in fiscal Q1 2024 opened another 61 locations. Ollie’s grew its real estate footprint by 45 locations in 2023 and added 4 new stores in fiscal Q1 2024.
Ollie and Five Below’s visit growth has at least partly been fueled by their growing fleets. In Q2 2024 (April-May), Five Below and Ollie’s saw YoY visit increases of 14.0% and 17.1%, respectively.
And while both brands have plans to continue their physical-world expansions in the near future, a robust digital and social media presence also appears to be part of both Ollie’s and Five Below’s long-term strategies.
An examination of changes in visitor engagement with these two chains indicates that increasing consumer loyalty has been a significant factor for both Five Below and Ollie’s in recent years.
Five Below’s focus on recreational items appears to be a key driver of visitor frequency and visits – especially during the holidays. And visitor frequency is on the rise for the chain. In December 2021 and 2022, the share of visitors that visited Five Below at least twice during the month peaked at 18.3% and 18.2%, respectively. But in December 2023, the share of Five Below’s repeat visitors climbed to 20.1%. This could be due in part to the company’s doubling down on the Five Beyond store-in-store concept, which offers merchandise beyond the chain’s traditional $5 price-ceiling – broadening their offerings and enhancing the treasure-hunting experience. With the addition of a loyalty program next year, Five Below could expect to see an even greater share of frequent visitors.
Meanwhile, Ollie’s closeout business model and recruitment of consumers into its “army” likely encourage frequent visitation to the chain throughout the year. And still-high prices appear to have consumers visiting Ollie’s more often than in previous years, perhaps as they keep their eyes out for bargains on everyday items and home goods to help stretch their dollars.
Visits to Five Below and Ollie’s remain elevated as consumers appear hungry-as-ever for bargains on items that excite and fill everyday needs. Will foot traffic to these retailers remain strong through the second half of 2024?
Visit Placer.ai to find out.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
Walmart, Target, and Costco are three of the most popular retailers in the country, drawing millions of shoppers through their doors each day. Each of these retail giants boasts distinct strengths and strategies that cater to their unique customer bases, allowing them to thrive in a highly competitive market.
This white paper takes a closer look at some of the factors that are helping the three chains flourish. How does Walmart’s positioning as a family-friendly retailer help it drive visits in its more competitive markets? How can Target leverage its reach to drive more loyal visits? And what does the increase in young shoppers frequenting membership warehouse clubs mean for Costco?
We dove into the location analytics to explore these questions further.
Examining monthly visitation patterns for the three retail giants shows Costco’s wholesale club model leading the way with consistent year-over-year (YoY) visit growth – ranging from 6.1% in stormy January 2024 to 13.3% in June. Family favorite Walmart followed closely behind, seeing YoY foot traffic growth during all but two months, when visits briefly trailed slightly behind 2023 levels before rebounding.
Target, meanwhile, had a slower start to the year, with visits trending below 2023 levels for most of January to April. Over this same period (the three months ending May 2024), Target reported a 3.7% decline in YoY comparable sales. But since then, things have begun to turn around for the chain, with YoY visits rising in May (2.5%), June (8.9%), and July (4.7%). This renewed visit growth into the second half of the year bodes well for the superstore – and the ongoing back-to-school season may well push visits up further as the summer winds down.
For all three chains, Q2 2024’s visit success has likely been bolstered in part by summer deals and intensifying price wars – as the retailers slash prices to woo inflation-weary consumers back to the store.
Over the past few years, consumer behaviors have been changing rapidly in response to shifting economic conditions. This next section explores some of these changes at Walmart, Target, and Costco, to better understand what may be driving these shifts.
One way that consumers have traditionally responded to inflation and other headwinds has been through the adoption of mission-driven shopping – making fewer, but longer, trips to retailers, so that every visit counts. Superstores and wholesale clubs, which offer one-stop shopping experiences, have long been prime destinations for these extended shopping trips. And even during periods when visits have lagged, these retailers have often benefited from extended dwell times – leading to bigger basket sizes.
A look at changes in average dwell times at Walmart and Target suggests that as YoY visits have picked up, dwell times have come down – perhaps reflecting a normalization of consumers’ shopping patterns. With inflation stabilizing and gas prices lower than they were in 2022 and 2023, customers may feel less pressure to consolidate shopping trips than they have in recent years.
In contrast, Costco’s comparatively long dwell times have remained stable over the past several years. The warehouse club’s bulk offerings, plentiful free samples, and inexpensive food court encourage shoppers to spend more time browsing the aisles than they would at other retailers. And even if mission-driven shopping continues to subside, Costco customers will likely keep on making extra-long shopping trips.
While inflation is cooling faster than expected, prices remain high, and new players are stepping into the retail space occupied by Walmart, Target, and Costco – especially dollar stores. Though higher-income customers increasingly rely on the three retail giants for many of their purchases, customers of more modest means are often drawn to the rock-bottom prices offered at dollar stores.
And analyzing the cross-shopping patterns of visitors to Walmart, Target, and Costco shows that growing shares of visitors to the three behemoths also visit Dollar Tree on a regular basis. In Q2 2019, the share of visitors to Walmart, Target, and Costco who frequented Dollar Tree at least three times ranged between 9.8% and 13.7%. But by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is leaning into this increased interest among superstore shoppers. Over the past year, Dollar Tree added some 350 Dollar Tree locations, even as it shuttered nearly 400 Family Dollar stores. And the chain recently acquired the leases of some 170 99 Cents Only Stores – offering Dollar Tree access to a customer base accustomed to buying everything from groceries to household goods. As Dollar Tree continues to grow its footprint and expand its food offerings, the chain will be better positioned than ever to provide a real challenge to Walmart, Target, and Costco.
Still, the three retail giants each have unique offerings that distinguish them from dollar stores. This next section examines what sets Walmart, Target, and Costco apart – and how they can continue to strengthen their competitive edge.
With competition on the rise, Walmart, Target, and Costco must display agility in navigating an ever-evolving market landscape. This section dives into the data for each chain’s more successful metro areas to see what factors are helping them outperform nationwide averages – and what metrics the retailers can harness to try to replicate these results nationwide.
Target recently expanded its Target Circle Rewards program, rolling out three new tiers for its 100 million members. And this focus on loyalty has proven successful for the chain. Demographic and visitation data reveal a strong correlation between the median household incomes (HHIs) of Target locations’ captured markets across CBSAs (core-based statistical areas), and their share of loyal visitors in Q2 2024: CBSAs where Target locations’ captured markets had higher median HHIs also tended to draw more repeat monthly visitors.
Target’s captured markets in the Los Angeles-Long Beach-Anaheim, LA CBSA, for example, featured a median HHI of $89.8K in Q2 2024 – and 48.0% of the chain’s LA visitors frequented a Target at least twice a month during the quarter. Target stores in the Chicago-Naperville-Elgin, IL-IN-WI CBSA, where the chain’s captured markets had a median HHI of $88.7K in Q2 2024, also had a loyalty rate of 48.0%.
Target generally attracts a more affluent audience than Walmart. And even as the superstore slashes prices to attract more price-conscious consumers, the retailer is also taking steps likely to enhance its popularity among higher-income households. In April 2024, Target debuted a paid membership tier within its loyalty program offering perks like same-day delivery for a fee. Maintaining and expanding these premium offerings will be key for Target as it seeks to attract more affluent customers and replicate its high-performing results in CBSAs nationwide.
The persistent inflation of the past few years, while challenging for some retailers, has also created new opportunities – particularly for wholesalers. Membership warehouse clubs, including Costco, are gaining popularity among younger shoppers, a cohort often looking for new ways to stretch their more limited budgets. An October 2023 survey revealed that nearly 15% of respondents aged 18 to 24 and 17% of those aged 25 to 30 shop at Costco.
A closer look at some of Costco’s best-performing CBSAs for YoY visit-per-location growth highlights the significance of these younger shoppers: In H1 2024, the company’s YoY visit-per-location growth was strongest in areas with higher-than-average shares of young urban singles.
For example, the San Diego-Chula Vista-Carlsbad, CA CBSA experienced visit-per-location growth of 10.4% YoY in H1 2024, while the nationwide average stood at 7.9%. And the CBSA’s share of Young Urban Singles, defined by the Spatial.ai: PersonaLive dataset as “singles starting their careers in trade and service jobs,” was 12.1%, well above Costco’s nationwide average of 7.3%.
Walmart is a one-stop shop for everything from affordable groceries to clothing to home furnishings, making it especially popular among families. The retailer actively courts this segment with baby offerings designed to meet the needs of both kids and parents, virtual offerings in the metaverse, and collectible toys.
And visitation data reveals a connection between the extent of different Walmart locations’ YoY visit growth and the share of households with children in their captured markets.
In H1 2024, nationwide visits to Walmart increased by 4.1% YoY, while the share of households with children in the chain’s overall captured market hovered just under the nationwide baseline. But in some CBSAs where Walmart outpaced this nationwide growth, the retail giant also proved especially adept at attracting parental households – outpacing relevant statewide baselines.
In Boston-Cambridge-Newton, MA, for example, Walmart experienced 5.0% YoY visit growth in H1 2024 – while the share of households with children in the chain’s local captured market stood 7% above the Massachusetts state average. And in Grand Rapids-Kentwood, MI, where Walmart’s share of parental households outpaced the Minnesota state average by an even wider 15% margin, the retailer saw impressive 7.3% YoY visit growth. This pattern repeated itself in other metro areas, suggesting that there may be a correlation between local Walmart locations’ visit growth and their relative ability to draw households with children.
Walmart can continue solidifying its market position by leaning into its family-oriented offerings and expanding its footprint in regions with growing populations of young families.
Walmart, Target, and Costco all experienced YoY visit growth in the final months of H1 2024, with Costco leading the way. And though the three chains still face considerable challenges, each one brings unique strengths to the table. By continuously innovating and responding to changing market conditions, Walmart, Target, and Costco can not only overcome obstacles but also leverage them to reinforce their market positions and drive continued growth.
