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In late 2022, we suggested that fitness clubs in a post-pandemic environment were better positioned to withstand a slower macroeconomic climate than in the past. This was due to lower monthly fee business models, increased workout frequency among consumers, a shift toward younger members, and reduced seasonality. With Planet Fitness reporting its Q3 2024 results this week and ten months of visitation data available for 2024, we decided to revisit that thesis—especially in light of the company’s decision to raise the monthly price of its Classic Card from $10 to $15 in late June.
In the third quarter, Planet Fitness posted systemwide same-club sales growth of 4.3% (4.5% growth in franchisee clubs and 3.4% growth in corporate-owned clubs). Approximately 50% of the Q3 2024 comp increase was driven by net member growth, with the remaining balance attributed to rate increases. Our data indicates that the decline in visitors has been relatively modest since the Classic Card price hike. Management corroborated this, noting they “expected a slight decline in membership in Q3 2024, which was more than offset by the rate improvement on the Classic Card and a higher Black Card mix.”
During the quarter, 63.1% of Planet Fitness members were Black Card members (paying $25 per month), up from 62.1% in the same period last year. Management noted that new members are increasingly opting for the higher-priced Black Card membership, likely due to the added value of extra amenities, including access to all club locations, unlimited guest privileges, unlimited use of massage chairs and tanning beds, and discounts on cooler drinks, compared to the base membership.
Planet Fitness’ visit-per-location trends further support our thesis that fitness clubs are more resilient to macroeconomic pressures than they were pre-pandemic. In 2019, Planet Fitness averaged nearly 92,000 visits per location in the first quarter, dropping to 68,000 in the fourth quarter—a 25% decrease. This year, Planet Fitness again began with 92,000 visits per location in the first quarter and is projected to close the year with 76,000-78,000 visits per location. This would represent a year-end decrease in the mid-teens, indicating a more stable membership base and lower churn rates than in past years.
Fitness clubs still face challenges in today’s consumer environment. For instance, Equinox-owned Blink Fitness filed for bankruptcy earlier this year, citing pandemic-related deferred rent payments and other factors in its filing. (On a related note, Planet Fitness reportedly made a bid for Blink Fitness this week.) Nonetheless, Planet Fitness' resilience underscores that fitness club unit economics have evolved over the past several years, potentially making them better equipped to handle diverse consumer environments.
While consumer confidence appears optimistic heading into the holidays, and businesses are feeling more assured now that the election is over, thrifting continues to benefit from tailwinds driven by last year's inflationary pressures, the shift toward sustainability, and Gen Z’s desire for unique items.
We analyzed year-over-year traffic for well-established chains like Goodwill and Salvation Army, as well as for smaller chains like Buffalo Exchange and Crossroads Trading Co. Among these, Savers Thrift Store has experienced the highest growth rate in recent months, with Goodwill also showing consistent increases compared to last year.
The thrift store footprint is quite strong nationwide, with a concentration of stores in the eastern half of the country and along the West Coast.
Thrifting is no longer just for lower-income households. In a sign of its upmarket appeal, over 1 in 10 of thrift store captured trade areas are now the "Upper Suburban Diverse Families" segment, and another 1 in 10 are from "Wealthy Suburban Families" according to PersonaLive customer segments. The chart below filters for visitors with a dwell time of at least 10 minutes, indicating that these segments aren’t merely dropping off donations—they’re sticking around to treasure hunt. The thrill of finding a hidden gem has been widely shared on social media platforms like TikTok, where one lucky shopper recently discovered a $6,000 couture wedding dress for the unbelievable price of $25 at Goodwill.
While Goodwill is undoubtedly the largest player in this field, with roughly ten times the visits of its nearest competitor, a substantial share of visits also goes to Plato’s Closet (with over 400 stores tracked by Placer), Salvation Army Stores (400+ tracked by Placer), and Savers Thrift Stores (100+ tracked by Placer). Interestingly, although Savers has just a quarter of the number of stores, its yearly visits nearly match those of Plato’s Closet and Salvation Army Stores during certain months of the year.
Plato’s Closet sees a notable spike in late July and early August, aligning with back-to-school shopping season. With its focus on teens and young adults and an emphasis on popular and fast-fashion brands, it’s no surprise that this chain resonates strongly with its youthful audience.
This past season, one of the major trends has been a love for all things '90s. Popular items include handkerchief hems, baby tees, crop tops, straight jeans, mom jeans, flared jeans (essentially anything but skinny jeans), and, of course, the essential graphic tee. Thrifters are on the hunt for that perfect vintage piece—something unique to wear to a concert or party and, most importantly, to showcase on social media.
Fashion is cyclical, and often, if you hold onto something long enough, it just might come back into style. Hoarders can rejoice, as new generations are now seeking out biker boots, pedal pushers, Fendi baguettes, and satin slip dresses. Today’s teens are also drawn to brands their parents might have worn, like surfer favorites Stussy, Roxy, and O’Neill. Miu Miu, a current favorite in the fashion world despite a slight slowdown in luxury, even sent board shorts down their runway. Miu Miu has consistently been on-trend over the past few years, from micro miniskirts to last month’s playful twist on athleisure with foot warmers and leg warmers.
Other notable ‘90s throwbacks include Hypercolor shirts—T-shirts that change color with body heat, like when a handprint is left behind. For the colder months, surf fashion is evolving into styles suited for cozy bonfire nights at the beach. "Shackets" (shirt jackets) in soft flannels and plaids are trending, with stores like Faherty and Marine Layer offering pieces reminiscent of the fashion seen in The O.C.
From a retail perspective, popular '90s and 2000s brands like Mango and True Religion are making a strong return to brick-and-mortar. Mango, a Spanish fast-fashion brand similar to Zara, first entered the U.S. in the 2000s but later withdrew in 2015. Now, it’s back with a U.S.-focused strategy, opening a flagship store at 711 Fifth Avenue in New York—formerly home to iconic brands like NBC, Columbia Pictures, and Coca-Cola. Mango plans to have over 40 stores in the U.S. by the end of 2024 and 500 global stores by 2026.
In the ‘90s, pop stars like Britney Spears and Christina Aguilera made low-rise jeans with the iconic True Religion horseshoe logo a staple. Now, True Religion has returned, with Megan Thee Stallion as a spokesperson. The brand saw strong performance in spring and summer, likely boosted by back-to-school shopping in August. Although year-over-year traffic dipped slightly in September and October, we anticipate a rise in traffic with the upcoming holiday season.
Every year towards the end of October, consumers head to the shops for costumes, spooky yard decorations, candy and Halloween supplies. At the same time, many national dining chains roll out Halloween-themed limited time offers (LTOs) to lure in revelers. So what was this year’s Halloween impact on retail and dining visits? We dove into the data to find out.
Halloween may not be Black Friday, but the ghostly holiday drives significant dining and retail visit spikes of its own. Comparing daily visit patterns during the week of Halloween to previous weeks’ averages reveals Halloween’s varied impact on the different brick-and-mortar sectors.
For most retail sectors – including grocery stores, superstores, discount & dollar stores, and hobbies, gift & craft stores – holiday visits peaked on October 30th, as consumers got their Halloween supplies before the holiday. Hobbies, gift & craft stores saw the biggest visit increases, with traffic on Monday, October 28th already up 20.7% compared to the average for the previous four Mondays, as patrons sought out the perfect costume piece or yard decoration. Meanwhile, liquor stores – where visits also increased the day before Halloween – got an even bigger boost on October 31st, likely thanks to party hosts and guests grabbing last minute refreshments ahead of the night’s festivities.
Unlike in the retail space, where visits increased prior to the holiday, the Halloween-driven dining visit spike was confined to October 31st. Dining visits on Halloween were up 5.4% compared to the previous four Thursdays’ average – impressive for a category not traditionally associated with Halloween spending. This spike was likely fueled by the many Halloween-themed LTOs across the category.
Indeed, many of the major dining chains that saw double-digit visit spikes on October 31st offered Halloween-related promotions. Insomnia Cookies gave away cookies and Krispy Kreme Doughnuts offered free donuts to customers who came in wearing costumes – and visits to the two chains jumped 60.4% and 45.4%, respectively, compared to the average of the previous four Thursdays. And the promise of discounts was almost as alluring as the promise of free stuff – Chipotle offered a deeply discounted entree to any Chipotle Rewards member coming in costume, leading to a 41.5% boost in Halloween foot traffic.
Full-service restaurants also got in on the Halloween action. Denny’s customers who dined on-site donning a costume received free Halloween pancakes, helping drive a 20.5% increase in Thursday visits on October 31st. IHOP, which offered a free “Scary Face Pancake” for kids 12 and under with the purchase of an adult entree, saw its visits rise 15.5% compared to its recent Thursday average. And Applebee’s “Dollar Zombie” cocktail – available throughout the month of October – may have contributed to the 14.4% Halloween visit increase from customers looking to consume the themed drink during the holiday.
Halloween prep often requires a trip to the store – so unlike dining chains, where traffic peaked on Halloween itself, most retail sectors received the largest holiday-driven boost on October 30th. Visits to Target, Walmart, Sam’s Club, BJ’s Wholesale Club, and Costco Wholesale were up on Wednesday, October 30th compared to a recent Wednesday average – but by October 31st, foot traffic was mostly back to normal (although Walmart visits were still slightly elevated).
Meanwhile, discount & dollar leaders Dollar General, Dollar Tree, and Family Dollar experienced foot traffic jumps on both October 30th and October 31st – with the Halloween spikes at Dollar General and Family Dollar even surpassing the pre-Halloween boosts at those retailers. These visitation patterns indicate that consumers likely visit both superstores and dollar stores for pre-Holiday prep but are more likely to head to discount & dollar chains for last minute Halloween purchases.
While superstores and discount & dollar stores receive a significant share of Halloween-driven retail foot traffic, the biggest beneficiaries of the season appear to have been party supply stores – with Party City in the lead. Visits to the retailer began steadily increasing week-over-week in the beginning of September, with Wednesday, October 30th seeing a whopping 252.2% increase in visits compared to the average on the previous four Wednesdays.
Party City’s Halloween success indicates that, when it comes to special occasions, specialized retailers still play an important role in the brick-and-mortar retail landscape.
Halloween brought consumers out to stores and restaurants, highlighting an appetite for celebrating special occasions which may bode well for the upcoming holiday season. How will the rest of Q4’s retail milestones perform?
Follow Placer.ai’s data-driven retail analyses to find out.
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Last year’s holiday shopping season was an impactful one, with many categories seeing record-breaking sales and visits. And perhaps no category benefits from Q4 peaks quite like department stores, which see major foot traffic spikes on Black Friday and in the run-up to Christmas.
So with Q4 2024 seemingly primed to be another strong season, we took a look at department store visitation patterns this year and during previous holiday seasons to see what might lie ahead for the category in the coming weeks.
The holiday shopping calendar often begins as early as October, as consumers start preparing for Halloween before shifting their focus to Thanksgiving, Black Friday, and Christmas. This time of year tends to be one of the busiest for many retailers, as it encompasses a variety of shopping needs, including gifts and seasonal celebrations.
And one retail category that sees major visit increases every holiday season is department stores. Chains like Nordstrom, Macy’s, and Bloomingdale’s experience substantial spikes in visits throughout Q4 as shoppers flock to their locations to take advantage of sales and find gifts for their loved ones.
And though consumers’ holiday shopping behavior varies somewhat each year, analyzing weekly fluctuations in visits to department stores reveals some predictable patterns. Every year, visits to department stores see modest increases during major retail events like Valentine’s Day, Mother’s Day, and back-to-school shopping season – before surging during the week of Black Friday (week 47) and then again in the run-up to Christmas. During the week of last year’s Black Friday, for example, department store visits soared 65.2% above the 2023 weekly average – only to go even higher (122.8%) during the week before Christmas (week 51).
Nordstrom is one department store that seems poised to enjoy a particularly robust holiday shopping season this year. The chain, which operates more than 90 of its namesake stores, also has an off-price banner – Nordstrom Rack – with over 250 locations. And both brands have enjoyed stable visit growth since April 2024 – with quarterly YoY visits to Nordstrom and Nordstrom Rack elevated by 1.4% and 9.6%, respectively, in Q2 2024, and by 1.4% and 5.0%, respectively, in Q3 2024. By contrast, the wider department store category sustained consistent YoY visit gaps.
Drilling down deeper into weekly visit data shows that this positive trend continued into October. And while Nordstrom Rack – which is firmly in expansion mode – outperformed Nordstrom’s traditional stores through September, this trend reversed slightly in October, as the holiday season grew closer. With Black Friday just around the corner, both chains seem well positioned to continue driving visits to their respective stores.
Macy’s Inc., for its part, is doubling down on its “Bold New Chapter” – a turnaround strategy involving a significant trimming of the company’s traditional Macy’s portfolio and the addition of several Bloomingdale’s and small-format stores. In August, Macy’s announced its intention to increase to 55 the number of Macy’s locations slated for closure by the end of 2024. And though the plan’s implementation is still in early stages, foot traffic data suggests that both Macy’s and Bloomingdale’s are holding their own.
In Q2 and Q3 2024, Macy’s sustained minor YoY visit gaps – 2.8% and 3.5%, respectively – slightly outperforming the broader category. Meanwhile, Macy’s high-end Bloomingdale’s brand saw a YoY visit uptick of 1.9% in Q2, while Q3 visits remained flat compared to 2023. And given the huge monthly visit spikes both chains experience each year in November and December, Macy’s and Bloomingdale’s appear well positioned to once again experience a surge in foot traffic as the holiday season begins.
If previous years are any indication, department stores should be getting ready for significant foot traffic increases as the holidays quickly approach. Will improving consumer sentiment and cooling inflation lead to visit increases at department stores, or will consumers decide to take it easy this year?
Visit Placer.ai to keep up with the latest data-driven retail insights.
The holiday season is right around the corner, bringing with it some of the most impactful shopping periods of the year. We took a closer look at visit performance across major wholesale clubs and superstores – Target, Walmart, Sam’s Club, BJ’s Wholesale, and Costco – to see what their 2024 performance and past holiday season visit patterns can tell us about what to expect this Q4.
Warehouse clubs have been thriving in 2024, buoyed by price-conscious consumers eager to load up on inexpensive essentials. In Q3, quarterly visits to retail giants Sam’s Club and BJ’s Wholesale rose 5.2% and 5.9%, respectively. And Costco, holding its place ahead of the pack, saw a foot traffic increase of 7.2%. For all three chains, the robust visit growth continued into October, with visits up 3.6% to 5.9% YoY.
Meanwhile, Target and Walmart saw respective quarterly YoY foot traffic upticks of 1.0% and 0.9% in Q3 2024. In August – the height of the back-to-school shopping season – visits to both chains increased just over 3.0% YoY. And though foot traffic to the superstore behemoths slowed in September as the summer rush abated, Target saw its visit gap narrow once again in October, while Walmart experienced a slight 0.2% increase.
Warehouse retailers have been the clear foot traffic winners this year – but digging deeper into historical data suggests that it is Target that is primed to experience the busiest holiday season of the analyzed chains.
During the week of November 20th, 2023 – the week of Turkey Wednesday and Black Friday – visits to Target soared 18.9% compared to the chain’s 2023 weekly visit average, marking the biggest pre-Thanksgiving visit spike of any of the analyzed chains.
But Target’s real visit surge came during the week of December 18th – the week before Christmas, including the all-important Super Saturday – when visits to Target surged 87.3% above the chain’s 2023 weekly visit average. This was more than double the relative increase experienced by Walmart (39.6%), Sam’s Club (32.8%), BJ’s Wholesale (32.3%), or Costco (34.1%). And with recent visits to Target on par with – or slightly above – last year’s levels, the retail giant is likely poised to win the holidays once again.
Overall, Super Saturday was a bigger milestone for Target last year than Black Friday. (On the former, visits surged 166.1% compared to a 2023 daily average, while on the latter they rose 135.3%.) But digging deeper into the data reveals significant regional differences in Target’s performance on the two major shopping days.
In some parts of the country – including several midwestern, south central, and nearby states where Black Friday has special resonance – the day after Thanksgiving drew bigger visit spikes than Super Saturday. Some markets in particular saw outsized Black Friday visit surges, including West Virginia (348.6%), Kentucky (232.3%), and Indiana (227.4%). Other markets, such as California (74.6%) and Colorado (89.5%), experienced more moderate – though still substantial – Black Friday jumps.
In contrast, visits to Target on Super Saturday were more evenly distributed across the country, with several western and sunbelt states recording substantial visit increases – including New Mexico, which saw a 200.6% jump in visits to Target on December 23, 2023 compared to the 2023 daily visit average.
With solid Q3s under their belts, Target, Walmart, Costco, Sam’s Club, and BJ’s Wholesale Club are all well-positioned to enjoy a robust holiday season this year. Will the retail giants deliver?
Follow Placer.ai’s data-driven retail analyses to find out.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
Walmart, Target, and Costco are three of the most popular retailers in the country, drawing millions of shoppers through their doors each day. Each of these retail giants boasts distinct strengths and strategies that cater to their unique customer bases, allowing them to thrive in a highly competitive market.
This white paper takes a closer look at some of the factors that are helping the three chains flourish. How does Walmart’s positioning as a family-friendly retailer help it drive visits in its more competitive markets? How can Target leverage its reach to drive more loyal visits? And what does the increase in young shoppers frequenting membership warehouse clubs mean for Costco?
We dove into the location analytics to explore these questions further.
Examining monthly visitation patterns for the three retail giants shows Costco’s wholesale club model leading the way with consistent year-over-year (YoY) visit growth – ranging from 6.1% in stormy January 2024 to 13.3% in June. Family favorite Walmart followed closely behind, seeing YoY foot traffic growth during all but two months, when visits briefly trailed slightly behind 2023 levels before rebounding.
Target, meanwhile, had a slower start to the year, with visits trending below 2023 levels for most of January to April. Over this same period (the three months ending May 2024), Target reported a 3.7% decline in YoY comparable sales. But since then, things have begun to turn around for the chain, with YoY visits rising in May (2.5%), June (8.9%), and July (4.7%). This renewed visit growth into the second half of the year bodes well for the superstore – and the ongoing back-to-school season may well push visits up further as the summer winds down.
For all three chains, Q2 2024’s visit success has likely been bolstered in part by summer deals and intensifying price wars – as the retailers slash prices to woo inflation-weary consumers back to the store.
Over the past few years, consumer behaviors have been changing rapidly in response to shifting economic conditions. This next section explores some of these changes at Walmart, Target, and Costco, to better understand what may be driving these shifts.
One way that consumers have traditionally responded to inflation and other headwinds has been through the adoption of mission-driven shopping – making fewer, but longer, trips to retailers, so that every visit counts. Superstores and wholesale clubs, which offer one-stop shopping experiences, have long been prime destinations for these extended shopping trips. And even during periods when visits have lagged, these retailers have often benefited from extended dwell times – leading to bigger basket sizes.
A look at changes in average dwell times at Walmart and Target suggests that as YoY visits have picked up, dwell times have come down – perhaps reflecting a normalization of consumers’ shopping patterns. With inflation stabilizing and gas prices lower than they were in 2022 and 2023, customers may feel less pressure to consolidate shopping trips than they have in recent years.
In contrast, Costco’s comparatively long dwell times have remained stable over the past several years. The warehouse club’s bulk offerings, plentiful free samples, and inexpensive food court encourage shoppers to spend more time browsing the aisles than they would at other retailers. And even if mission-driven shopping continues to subside, Costco customers will likely keep on making extra-long shopping trips.
While inflation is cooling faster than expected, prices remain high, and new players are stepping into the retail space occupied by Walmart, Target, and Costco – especially dollar stores. Though higher-income customers increasingly rely on the three retail giants for many of their purchases, customers of more modest means are often drawn to the rock-bottom prices offered at dollar stores.
And analyzing the cross-shopping patterns of visitors to Walmart, Target, and Costco shows that growing shares of visitors to the three behemoths also visit Dollar Tree on a regular basis. In Q2 2019, the share of visitors to Walmart, Target, and Costco who frequented Dollar Tree at least three times ranged between 9.8% and 13.7%. But by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is leaning into this increased interest among superstore shoppers. Over the past year, Dollar Tree added some 350 Dollar Tree locations, even as it shuttered nearly 400 Family Dollar stores. And the chain recently acquired the leases of some 170 99 Cents Only Stores – offering Dollar Tree access to a customer base accustomed to buying everything from groceries to household goods. As Dollar Tree continues to grow its footprint and expand its food offerings, the chain will be better positioned than ever to provide a real challenge to Walmart, Target, and Costco.
Still, the three retail giants each have unique offerings that distinguish them from dollar stores. This next section examines what sets Walmart, Target, and Costco apart – and how they can continue to strengthen their competitive edge.
With competition on the rise, Walmart, Target, and Costco must display agility in navigating an ever-evolving market landscape. This section dives into the data for each chain’s more successful metro areas to see what factors are helping them outperform nationwide averages – and what metrics the retailers can harness to try to replicate these results nationwide.
Target recently expanded its Target Circle Rewards program, rolling out three new tiers for its 100 million members. And this focus on loyalty has proven successful for the chain. Demographic and visitation data reveal a strong correlation between the median household incomes (HHIs) of Target locations’ captured markets across CBSAs (core-based statistical areas), and their share of loyal visitors in Q2 2024: CBSAs where Target locations’ captured markets had higher median HHIs also tended to draw more repeat monthly visitors.
Target’s captured markets in the Los Angeles-Long Beach-Anaheim, LA CBSA, for example, featured a median HHI of $89.8K in Q2 2024 – and 48.0% of the chain’s LA visitors frequented a Target at least twice a month during the quarter. Target stores in the Chicago-Naperville-Elgin, IL-IN-WI CBSA, where the chain’s captured markets had a median HHI of $88.7K in Q2 2024, also had a loyalty rate of 48.0%.
Target generally attracts a more affluent audience than Walmart. And even as the superstore slashes prices to attract more price-conscious consumers, the retailer is also taking steps likely to enhance its popularity among higher-income households. In April 2024, Target debuted a paid membership tier within its loyalty program offering perks like same-day delivery for a fee. Maintaining and expanding these premium offerings will be key for Target as it seeks to attract more affluent customers and replicate its high-performing results in CBSAs nationwide.
The persistent inflation of the past few years, while challenging for some retailers, has also created new opportunities – particularly for wholesalers. Membership warehouse clubs, including Costco, are gaining popularity among younger shoppers, a cohort often looking for new ways to stretch their more limited budgets. An October 2023 survey revealed that nearly 15% of respondents aged 18 to 24 and 17% of those aged 25 to 30 shop at Costco.
A closer look at some of Costco’s best-performing CBSAs for YoY visit-per-location growth highlights the significance of these younger shoppers: In H1 2024, the company’s YoY visit-per-location growth was strongest in areas with higher-than-average shares of young urban singles.
For example, the San Diego-Chula Vista-Carlsbad, CA CBSA experienced visit-per-location growth of 10.4% YoY in H1 2024, while the nationwide average stood at 7.9%. And the CBSA’s share of Young Urban Singles, defined by the Spatial.ai: PersonaLive dataset as “singles starting their careers in trade and service jobs,” was 12.1%, well above Costco’s nationwide average of 7.3%.
Walmart is a one-stop shop for everything from affordable groceries to clothing to home furnishings, making it especially popular among families. The retailer actively courts this segment with baby offerings designed to meet the needs of both kids and parents, virtual offerings in the metaverse, and collectible toys.
And visitation data reveals a connection between the extent of different Walmart locations’ YoY visit growth and the share of households with children in their captured markets.
In H1 2024, nationwide visits to Walmart increased by 4.1% YoY, while the share of households with children in the chain’s overall captured market hovered just under the nationwide baseline. But in some CBSAs where Walmart outpaced this nationwide growth, the retail giant also proved especially adept at attracting parental households – outpacing relevant statewide baselines.
In Boston-Cambridge-Newton, MA, for example, Walmart experienced 5.0% YoY visit growth in H1 2024 – while the share of households with children in the chain’s local captured market stood 7% above the Massachusetts state average. And in Grand Rapids-Kentwood, MI, where Walmart’s share of parental households outpaced the Minnesota state average by an even wider 15% margin, the retailer saw impressive 7.3% YoY visit growth. This pattern repeated itself in other metro areas, suggesting that there may be a correlation between local Walmart locations’ visit growth and their relative ability to draw households with children.
Walmart can continue solidifying its market position by leaning into its family-oriented offerings and expanding its footprint in regions with growing populations of young families.
Walmart, Target, and Costco all experienced YoY visit growth in the final months of H1 2024, with Costco leading the way. And though the three chains still face considerable challenges, each one brings unique strengths to the table. By continuously innovating and responding to changing market conditions, Walmart, Target, and Costco can not only overcome obstacles but also leverage them to reinforce their market positions and drive continued growth.
