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Pacsun has seen its fair share of challenges in its more than forty years of business. Now, the brand is entering a new phase of growth, with a major brick-and-mortar expansion alongside concrete steps to engage Gen Z consumers. We dove into the data for several Pacsun locations outperforming their host malls to understand what a growing footprint could mean for shopping centers and how the brand is connecting with young consumers online and off.
Pacsun has faced its share of challenges over the years. More recently, however, the legacy brand and mall staple appears to be in the midst of a renaissance – with plans to further expand its domestic brick-and-mortar footprint in 2026.
Foot traffic data for several Pacsun locations that experienced notable foot traffic growth in 2025 suggests that the brand’s stores have the potential to help drive traffic to the shopping centers that host them. At The Promenade Shops at Centerra in Colorado, visits to Pacsun rose 35.7% YoY in 2025, significantly outpacing the -5.5% visit gap of the mall as a whole.
Psychographic segmentation suggests that beyond driving visits, these locations also help attract key young demographics to the mall.
At Winter Garden Village, for example, the Gen Z-aligned "Young Professionals" segment accounted for 19.4% of the Pacsun store’s captured market, compared to the mall’s 16.2% share of the segment.
These locations may be an example of how Pacsun’s physical retail presence works together with its social-sales strategy to engage with a younger generation; driving traffic, in part, by serving as spaces to experience products seen on trusted social channels or at creator-led events.
And Pacsun appears firmly committed to its younger audience as part of its wider strategy. Although the brand looks to move upmarket, the latest example of which being the launch of a premium eyewear collection, by maintaining what it views as an accessible price point, Pacsun remains focused on consumers yet to reach their peak earning years.
Pacsun’s ability to drive traffic from this key demographic makes it an attractive potential tenant for malls looking to build long-term loyalty among younger audiences with earning potential.
The Pacsun model demonstrates that physical retail remains a critical touchpoint for brands investing in digital engagement and younger audiences. With plans to open dozens of new locations over the next few years, Pacsun emerges as a compelling tenant for shopping centers seeking cultural relevance and the next generation of consumers.
For more retail insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The grocery category saw notable shifts in consumer behavior in 2025 as inflation and tariff uncertainty continued to weigh on household budgets. Analyzing consumer traffic trends for several grocery formats – including wholesale clubs, which serve as primary grocery destinations for many families – reveals how evolving consumer preferences shaped grocery performance in 2025 and highlights key lessons for grocers and CPG companies heading into 2026.
Like many retail categories in 2025, grocery was shaped by continued economic uncertainty and value-seeking behavior. But AI-powered location analytics shows that consumers also prioritized quality when forming a value perception in the grocery space.
The graph below shows that grocery visits increased across formats, likely reflecting consumers’ shift toward more meals at home as a way to save money in a persistently inflationary environment.
Fresh format grocers posted the strongest year-over-year (YoY) visit growth, perhaps due to their selection of prepared foods and salad bars as an alternative to eating out, as well as their emphasis on health and wellness – an emerging priority among grocery shoppers. Meanwhile, value grocers and wholesale clubs, known for their ability to deliver savings, consistently outperformed traditional grocers in YoY visit growth.
These patterns indicate that consumers are increasingly weighing up quality and price in the grocery aisle, a trend that is driving the expansion of private-label offerings.
As consumers substituted restaurant meals with more cost-conscious options, grocery stores also emerged as increasingly important destinations for quick, convenient lunches.
Analyzing relative visit share between the grocery category and quick-service restaurants (QSRs) shows that between 2024 and 2025, grocery stores claimed an increasingly large share of short midday visits – i.e. visits lasting less than ten minutes between 11:00 AM and 3:00 PM.
And while some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices among highly value-conscious consumers, it also suggests that a growing share of consumers see grocery stores – where they can pick up ready-to-eat items – as convenient options during the lunch rush. Traditional grocers saw the largest increase in short midday visits (from 15.9% to 16.6%) while value and fresh format grocers saw more modest increases. Notably, the share of short midday visits to wholesale clubs was unchanged between 2024 and 2025 (2.1%), perhaps since these chains don’t offer the same pre-prepared and small-package options like other grocery formats.
These metrics underscore the strong demand for on-the-go meal options and single-serving, shelf-stable products that both grocery stores and CPG companies can provide.
Beyond the lunchtime rush, celebration-driven demand continued to play a central role in grocery traffic this year. Like in past years, Turkey Wednesday – the day before Thanksgiving – was by far the busiest grocery shopping day of the year, with category visits up 80.5% compared to the 2025 daily average. Several of the year’s other busiest grocery days similarly fell immediately ahead of major holidays, including New Year’s Eve, Easter, Mother’s Day, and the 4th of July, as consumers stocked up ahead of gatherings with family and friends.
Leading up to Christmas, grocery shopping appeared to be spread across several high-traffic days rather than concentrated on a single peak; Christmas Eve and December 23rd had nearly identical foot traffic boosts of 57.9% and 58.0%, respectively. And even December 22nd – three days before Christmas – stood out as one of the year’s busiest grocery shopping days, with visits running 28.9% above average for 2025.
Some consumers may have made multiple “re-stocking” grocery trips in the days leading up to Christmas – potentially driven by the presence of out-of-town guests requiring ongoing food replenishment – or visited multiple stores to secure specific ingredients for holiday meals.
Grocers could leverage this trend by stocking a wide range of holiday-specific ingredients and rotating promotions that encourage repeat visits ahead of Thanksgiving and Christmas.
The grocery landscape in 2025 was also shaped by distinct shopping preferences across demographic groups.
AI-powered captured market data combined with the STI: PopStats dataset shows that singles – defined as non-family and one-person households – heavily favored fresh-format grocers, while households with children were most likely to visit wholesale clubs and value grocers.
Grocers and CPGs can unlock growth by tailoring assortments and promotional strategies to their target audience – emphasizing bulk value and price-driven messaging for family shoppers, while leaning into curated selection, prepared foods, and convenience to engage singles.
Several consumer trends shaped the grocery space in 2025 – including holiday visit surges, the prioritization of value, and convenient on-the-go meals.
How will these trends shape the grocery space in 2026? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Even as return-to-office (RTO) mandates continue to accumulate, December operates on a different rhythm – shaped as much by holiday flexibility and inclement weather as by formal policy. We dove into the data to see how office attendance reflected these dynamics this year.
In December 2025, visits to office buildings nationwide were 33.1% below 2019 levels – 36.2% below when accounting for working days – the widest year-over-six-year (Yo6Y) gap seen in recent months on a per-working-day basis.
But the softness appears to reflect shifting work patterns rather than a stalled recovery. Despite slowing from recent months, December 2025 was still the busiest in-office December since COVID, suggesting that the slowdown was driven by seasonal rhythms rather than any substantive pullback in office attendance.
December has long followed a different in-office rhythm than the rest of the year – and despite return-to-office mandates, many companies likely relax on-site expectations during the holidays, allowing employees to work remotely while traveling or spending time with family. Much like the TGIF workweek, which sees a consistent drop-off in office activity on Fridays despite RTO pushes, the December dip may simply reflect the solidification of a new post-COVID seasonal norm.
Local factors also appear to have impacted December office attendance. Miami saw a visit gap of just 10.9% versus 2019, followed by Dallas at 18.8%. As warm-weather cities that also see the highest Friday office attendance among the analyzed markets, both may be less susceptible to holiday-adjacent work-from-home behavior.
New York City, by contrast, recorded a 19.6% visit gap, likely weighed down by harsher winter weather and an early, severe flu season. And Chicago trailed the pack with a 47.6% visit gap, pointing to a sharper seasonal pullback that may have been amplified by winter conditions, elevated flu activity, and workers opting to travel to warmer destinations during the holidays.
The year-over-year (YoY) analysis further reinforces that December’s softness is seasonal rather than a reflection of a true RTO slowdown. Even after adjusting for the number of working days, nationwide office visits rose 4.9% YoY, and every tracked market posted gains.
That said, growth remained uneven across major cities. San Francisco posted the strongest YoY gains, even as it continued to trail most other analyzed markets in overall office recovery – reflecting an ongoing vibe shift in a city once defined by post-pandemic pessimism. And with the city’s AI-driven leasing boom showing no signs of slowing, that momentum appears likely to carry into 2026.
Elsewhere, YoY gains were smaller than in San Francisco but still meaningful, pointing to steady progress across markets even as recovery paths vary by city.
The data suggests that December’s softening reflects predictable holiday-season flexibility rather than weakening momentum. And with several high-profile return-to-office mandates set to take effect in early 2026 – and other employers continuing to nudge attendance higher through quieter forms of “hybrid creep”– the broader office recovery appears poised to reassert itself in the new year.
For more data-driven office insights follow Placer.ai/anchor.
Back in April 2025, I channeled my inner Peter King and made nine predictions about retail's biggest players in my article "All The Things I Think I Think About Retail Over The Last Quarter."
Now, with eight months of hindsight and fresh data in my rearview, it's time for a reckoning. It is time to examine what I got right, what I got wrong, and, most importantly, what I learned from the overall exercise.
Or, put simply, I guess you could say that what lies in front of you, dear reader, is my assessment of how well I think I thought.
Grade: F (Spectacularly Wrong)
What I predicted: "Buchanan did a wonderful job instilling an omnichannel foundation at Michaels... Buchanan is the right man for the job at Kohl's. But I do not envy Buchanan. Not. One. Bit."
What actually happened: Well, I was right that I should not have envied him. Ashley Buchanan was fired for cause after just over 100 days in May 2025 following an investigation that revealed he violated company policies by directing Kohl's to engage in vendor transactions involving undisclosed conflicts of interest. Specifically, he had a romantic relationship with a vendor (Incredibrew CEO Chandra Holt) that he failed to disclose while pushing through deals with what has been reported as "highly unusual terms favorable to the vendor."
The twist: This wasn't about performance. It was about ethics. Kohl's board found Buchanan guilty of serious misconduct, and he was forced to forfeit $15 million in stock awards and repay $2.5 million of his signing bonus. The company is now on its fourth CEO in four years, with Michael Bender (a retail veteran from Walmart and PepsiCo) taking the helm in late 2025.
The reality: Buchanan's tenure at Kohl's will go down as one of the shortest and most ignominious CEO stints in retail history. I predicted he'd have his work cut out for him, but I didn't predict he'd be fired before he could even start the real work it would take to turn Kohl’s around.
The Lesson: Sometimes the biggest risk isn't the turnaround. It's the person at the helm. And, fortunately for Kohl’s, the Street appears to be responding to Mr. Bender, as the stock price has appreciated by a factor of four since he took over for Buchanan in April.
Grade: A+ (Nailed It)
What I predicted: "Costco held to a position that many others, including Walmart, Target, and Tractor Supply Company, have not... for all intents and purposes, at least initially, Costco appears to be holding strong to its principles and doing just fine."
What actually happened: I was spot on. Costco's Q3 2025 results immediately following the decision by shareholders to vote down a measure to assess DEI risks showed 8% revenue growth, U.S. comparable sales up 7.9% (excluding gas deflation), and net income up 13.2% year-over-year.
Even more telling: While Target hemorrhaged traffic following its DEI rollback, Costco gained during the same period, and took many shoppers from Target I might add.
Flash forward to year-end performance: Costco's fiscal year-end results, for its fiscal year that ended on August 31, 2025, demonstrated sustained strength. Net sales for Q4 increased 8.0% to $84.4 billion, while full-year sales reached $269.9 billion, up 8.1%. Comparable sales for the full year grew 5.9% (7.6% adjusted for gas and foreign exchange), with e-commerce sales exceeding $19.6 billion for the year, up 15%. Membership fee income, Costco's profit engine, also reached $5.32 billion, up 10.4% over the previous year.
Most recent results (Q1 Fiscal 2026): The momentum continued into the new fiscal year. For the quarter ended November 23, 2025, Costco reported net sales of $66.0 billion, up 8.2% year-over-year, with EPS of $4.50 beating analyst expectations of $4.27. Comparable sales rose 6.4%, while digitally-enabled sales surged an impressive 20.5%. Digital traffic jumped 24% and app traffic exploded 48% year-over-year.
But what about the stock?: While Costco's business has been phenomenal, Costco’s stock price tells a more nuanced story. After spectacular gains of 49% in 2023 and 39.6% in 2024, shares hit an all-time high of $1,078 in February 2025. However, at the time this article was written, the stock has since pulled back approximately 20% from that peak, ending 2025 down roughly 6% year-to-date and about 12% over the trailing twelve months, significantly underperforming the S&P 500's 17% gain over the same period.
Zoom out: Over the past two years, Costco’s stock price is still far beyond where it was at the close of 2023, when it sat right around $700 per share. The stock currently trades around $850-860 per share at a forward P/E of approximately 46x, which analysts cite as the primary reason for the recent underperformance as opposed to any fundamental business weakness (Target, for comparison, trades at a P/E of 11-12x).
The Lesson: Principles and profits aren't mutually exclusive when backed by operational excellence. Costco proved that standing firm on values, combined with relentless execution, membership growth, digital transformation, and an unwavering focus on member value can strengthen your brand and drive superior business results. Short-term stock volatility driven by valuation concerns shouldn’t diminish the fundamental vindication of the strategy.
Grade: A (Nearly Perfect)
What I predicted: "Sprouts has done a masterful job rightsizing its store prototype... The one driving an 11.5% comp in Sprouts' most recent quarter? It still has a lot more room to grow."
What actually happened: Sprouts absolutely crushed it. In Q2 2025, Sprouts delivered a 17% net sales increase and 10.2% comparable sales growth, and followed that up in Q3 with another 5.9% comp on top of a big 2024 Q3 comp of 8.4% The company also plans to open 37 new stores in 2025 and saw e-commerce sales jump 21% in the most recent quarter.
Even more impressive: EBIT margins expanded from 6.7% to 8.1% in Q2 and also performed nicely in Q3 at 7.2%, demonstrating that Sprouts is achieving both top line and profitable growth. CEO Jack Sinclair's strategy of right-sizing stores, improving differentiation, and launching a loyalty program (rolled out in Q3) is firing on all cylinders.
The only minor caveat: Growth moderated slightly in Q3 (comp sales of 5.9%) and Q4 guidance calls for just 0-2% comp growth, suggesting some normalization. But with 464 stores across 24 states and record numbers at its back, Sprouts is still positioned for continued expansion.
The Lesson: When a retailer gets the fundamentals right, i.e. store format, location strategy, and customer experience, that’s when lightning gets caught in a bottle.
Grade: B+ (Appropriately Skeptical)
What I predicted: "One should take the results of tests like these (Macy’s First 50 store strategy) with a fine grain of salt... As the focus wears off, tests like these usually revert back to the mean. And, the mean... won't keep the Macy's Day parade balloons afloat."
What actually happened: Macy’s ended 2025 on a high note. Not necessarily a Celine Dion-like high note but a high note nonetheless. In its most recent quarter (Macy’s Q3), Macy’s Inc. posted its strongest performance in the last three years, with comps increasing 3.2% and also putting its two-year stack at a respectable 2.0%.
The First 50 stores, aka the Macy’s stores alluded to above that have received extra special attention from Macy’s, have consistently outperformed the rest of the Macy's chain throughout 2025, posting relative comparable sales gains while the overall chain has lagged behind. So much so that, by the end of Q3, Macy's had expanded the program to 125 stores (now called the "First 125").
But here's where my skepticism may still be justified: The overall Macy's namesake banner is still bleeding. Net sales for the namesake brand fell 2.3% in Q3, while comps for stores slated to remain open rose 2.3% and those at revamped stores (aka the “First 125”) rose 2.7%. Comparable sales for fiscal 2025 at Macy’s are now expected to be flat to up to 1%, compared to the previous flat to down 1.5% outlook from the previous quarter.
CEO Tony Spring, to his immense credit, is right that the investments are showing results. The stores with enhanced staffing, better merchandising, and improved visuals are indeed performing. However, I was also right that 50 (now 125) is a long way from 350, and the "mean" performance of the rest of the chain is still dragging the Macy’s namesake brand down. The First 50/125 strategy may indeed be working, at least for now, but anniversarying growth year-over-year is no easy feat.
The Lesson: The jury is still out on whether tactical improvements can overcome larger strategic challenges. Macy's First 50 could end up being the equivalent of putting premium gas in a car that needs a new engine. Right now, I am only willing to go so far as to say that the new paint job, however, is making a difference.
Grade: A- (Strong Directional Call)
What I predicted: "Bloomingdale's, unlike Macy's, could be onto something with its small format strategy... The majority of the country has no idea what a Bloomingdale's experience is like."
What actually happened: Bloomingdale's absolutely shined in 2025. Q4 comparable sales jumped 9% year-over-year on an owned-plus-licensed-plus-marketplace basis, making it the strongest performer in the Macy's Inc. portfolio. The smaller-format Bloomie's stores continued to show promising traffic patterns, with year-over-year visit growth outpacing the general department store industry by a wide margin.
CEO Tony Spring has resisted calls to spin off Bloomingdale's, citing synergies, but the performance gap between Bloomie's and Macy's continues to widen, validating my assessment that "Bloomie's is a different story," both as an overall concept and as a smaller store idea.
The Lesson: Scarcity creates value. When you only have 33 full-line stores, a smaller format can be a growth vehicle rather than a cannibalizer, so I expect to see more of the small format Bloomie’s stores in 2026 and 2027.
Grade: A+ (Depressingly Accurate)
What I predicted: "Target's former beachheads are now all under siege... Something is causing the temperature of Target's porridge to feel just not quite right... Its new $15 billion growth plan is potentially a step in the right direction. However, I worry that, when one looks under the covers of that plan, all he or she will find is the same owned brand gobbledygook."
What actually happened: Target imploded. According to CNBC, the retailer posted negative comp store sales declines in every quarter of 2025, with Q2 comp sales down 1.9% and then down another 2.7% in Q3. Brian Cornell announced he's stepping down as CEO in February 2026 after 11 years, to be replaced by COO Michael Fiddelke, an insider who helped develop the current struggling strategy.
The stock has been decimated: down 49% over five years (while Walmart is up 118% and Costco up 135%), and down 30% in the past year alone. Analysts now rate Cornell as one of the worst CEOs in America, with 28 of 38 analysts rating Target as Sell or Hold.
My concerns about the $15 billion growth plan were prescient. It's heavily dependent on the same owned-brand strategy that's been failing, and the recent DEI rollback in January 2025 resulted in a boycott that, as we discussed above, cost Target shoppers this year.
Activist investors are now calling for an independent board chair, and the succession to Fiddelke has been widely criticized as more "entrenched groupthink" from a company that's lost touch with consumers.
The Lesson: Don’t believe the hype. When you're the goldilocks story whose success rested upon competitors going bankrupt and being one of the few available one-stop-shop options during the pandemic, eventually borrowed time runs out.
Grade: A (Excellent Timing)
What I predicted: "Wayfair's CEO Niraj Shah is as shrewd as they come, and he may just be betting on stores right as a big tailwind is ready to hit his back."
What actually happened: Wayfair announced not one, not two, but FOUR new large-format stores since my article. Atlanta (early 2026), Yonkers (2027), Denver (late 2026), and Columbus (late 2026, testing a smaller 70,000 sq ft format). The inaugural Wilmette, Illinois store, also appears to be what I would call a success. According to Wayfair:
Even more validating: The home furnishings industry is due for a rebound (at some point), and Wayfair's physical retail push could be timed exactly as that rebound crests.
The Lesson: Sometimes the best time to invest is when everyone else is pulling back, which is why Niraj Shah's timing and execution, I predict, will one day be viewed as a stroke of genius in the annals of retail history.
Grade: C (Directionally Correct, But Still Needs Improvement)
What I predicted: "Given that Niccol (Starbucks’ CEO) has only been in his role since September, these results at least have the aroma of an early turnaround."
What actually happened: This one's complicated. Starbucks' turnaround under Brian Niccol has shown signs of life but it's been slower and messier than hoped. For most of fiscal 2025, same-store sales continued to decline (down 1% in Q2 and down 2% in Q3). However, Q4 2025 finally delivered positive global comparable sales growth for the first time in seven quarters.
The bright spots: North America comps improved to flat in Q4, and U.S. comp sales turned positive in September and stayed positive through October. Its "Green Apron Service" initiative, Starbucks says, is showing early promise, with pilot locations seeing transaction growth and service time improvements and its August rollout also being correlated to the recent improvement in results.
The challenges: The turnaround required significant corporate restructuring, store closures, labor strikes, and China being moved to a joint venture. Revenue was up modestly, but adjusted EPS fell significantly for most of the year.
My prediction about Niccol "righting the ship" was directionally correct. By late 2025, momentum has been building. But it's been a longer, harder journey than the "early aroma" suggested. While some critics have also labeled him among 2025's "worst CEOs" for the ongoing struggles, that moniker, in my opinion, is incredibly harsh and unfounded so early in his tenure, and especially when Buchanan and Cornell have about a 50 furlong lead as we round the turn on 2025.
The Lesson: Turnarounds in retail are hard, even with proven talent. Niccol's "Back to Starbucks" strategy may in fact be working. It may just take longer than investors had hoped.
Grade: A+ (Absolute Bullseye)
What I predicted: "For the past six years, Sam's Club has sat atop my list as the most innovative retailer in America not named Amazon... The combination of a digital-first shopping experience and a growing percentage of younger people shopping in its stores means that Sam's Club is positioned to create the most one-to-one personalized shopping experience out there."
What actually happened: Sam's Club absolutely dominated in 2025. Q4 comparable sales (excluding fuel) were up 6.8%, e-commerce sales grew 24%, and membership income achieved five consecutive quarters of double-digit growth (up 12.5% in Q4). The numbers I cited, specifically in my April article, 1 in 3 shoppers using Scan & Go, 63% growth in Gen Z membership over two years, and 14% growth in millennial membership, appear to be fueling the fire.
For example, Sam’s Club announced ambitious plans in April to double memberships and more than double sales and profit over the next 8-10 years. Its Member's Mark private label brand represents 50% of its merchandise sales growth over the last two years. Its digital penetration is at a record high, with e-commerce now accounting for an astounding 18% of sales and expected to reach 40% in the next few years, a Sam’s Club goal that 1) if true and 2) if accomplished, will leave many retailers eating Sam’s dust.
Oh, and one more thing, Sam's Club also surpassed Costco in the American Customer Satisfaction Index because of its technology innovations like Scan & Go and its AI powered exit archways. And its new Grapevine, Texas store will serve as a laboratory to push the boundaries of this tech even further.
Everything I said about Sam's Club being "the retailer more people should be talking about" was vindicated. They're crushing it across every metric. You name it. Sales, innovation, membership growth, younger demographics, retail media potential. Sam’s has simply been hitting it out of the park.
The Lesson: Innovation doesn’t happen overnight. It comes from a hell or high water commitment to R&D year-over-year, something for which many retailers don’t have the stomach.
| Prediction | Grade | Outcome |
|---|---|---|
| Kohl's / Buchanan | F | Fired for ethics violations in 100 days |
| Costco DEI Stance | A+ | Revenue up 8%, vindicated completely |
| Sprouts Growth | A | 17% sales growth, margin expansion |
| Macy's First 50 | B+ | Working but not enough to save chain |
| Bloomingdale's Small Format | A- | 9% comp growth, clear differentiation |
| Target Struggles | A+ | Stock down 49%, CEO stepping down |
| Wayfair Physical Retail | A | 4 new stores announced, Illinois success |
| Starbucks Turnaround | C | Turning positive but slower than hoped |
| Sam's Club Innovation | A+ | 6.8% comps, crushing all metrics |
Overall GPA: 3.22 / 4.0 (B+)
Looking across these nine predictions, several themes emerge:
1. Innovation Without Execution Is Worthless – Target had digital tools, owned brands, and a PR-loving CEO. But without operational excellence and strategic clarity, none of it mattered. Meanwhile, Sam's Club, Costco and Sprouts all executed relentlessly on clear strategies.
2. Values Can Be a Competitive Advantage – Costco proved that standing firm on DEI didn't hurt business. It helped. While competitors retreated, Costco gained traffic, membership loyalty, and shareholder confidence.
3. Physical Retail Isn't Dead. It's Just Evolving – Wayfair, Sam's Club, and even Bloomingdale's showed that physical stores still matter, and especially when they're reimagined around experience, convenience, and brand differentiation.
4. Turnarounds Take Time – Starbucks and Macy's both demonstrated that fixing broken operations is harder and slower than expected. Even great CEOs need patience and resources.
5. The Gap Between Winners and Losers Is Widening – There's less middle ground than ever. You're either innovating and winning, or you're falling behind.
So, what do I think of what I thought?
I think I’ll take it. In this topsy turvy year of retailing, I will take a B+. The Stanford-educated Phi Beta Kappa in me is admittedly kind of pissed about the grade, but given that my average was taken down by a tawdry love drama not seen since a Friday evening with the Lifetime channel, I can still rest easy going into 2026.
More importantly, these predictions remind me why I love this industry. Retail is theater. It's strategy. It's execution. It's about understanding people, both customers and, let’s not forget, leaders and corporate cultures, too. Sometimes you get surprised (for example, who knew coffee would impact two of my predictions this year!), but more often than not, the fundamentals win out.
The retailers that focused on customer experience, operational excellence, and genuine innovation, e.g. Costco, Sprouts, Sam's Club, Wayfair, are continuing to thrive. The ones that lost their way strategically or culturally (yes, I’m looking squarely at you, Target), along with the ones in transition, like Starbucks, are showing that turnarounds are possible but that the road will also be long and difficult.
As we head into 2026, I'm watching to see if these trends accelerate. Will Target's new CEO make meaningful changes, or will it be more of the same? Can Macy's First 125 strategy actually scale? Will Wayfair's physical store expansion continue to exceed expectations? And more pressing: Which retailers will inspire my predictions for 2026?
Stay tuned. Because I don’t just think I think we're in for another interesting year. I know I know we are.
Limited-service restaurants faced a challenging landscape in 2025, with many price-sensitive consumers pulling back on dining out in favor of grocery prepared meals and brown-bag lunches. Traffic was harder to come by, and everyday demand softened across much of the category.
Even so, chains found creative ways to stand out. We dug into the data behind the busiest weeks of the year for quick-service and fast-casual restaurants to understand what actually moved traffic – and which strategies are most likely to help brands compete in what’s shaping up to be another value-conscious year.
Everyday value became table stakes across limited service in 2025, with $5 meals, bundles, and loyalty pricing no longer serving as clear differentiators. Yet unsurprisingly, freebies and truly memorable discounts still drew crowds.
The chains featured in the chart below all saw their highest weekly traffic peaks during promotions that felt distinctive, easy to understand, and clearly worth acting on. Some – like Dairy Queen’s Free Cone Day and Dave’s Hot Chicken’s Free Slider Day – involved no-purchase-necessary giveaways. Others relied on steep, attention-grabbing discounts, such as Whataburger’s Anniversary 75-cent burger and Pizza Hut’s $2 Tuesday promo, or culturally timed activations like Chipotle’s Stanley Cup–inspired hockey jersey BOGO.
For 2026, the takeaway is clear: Discounting still works, but the offers likely to truly motivate consumers are the ones that stand out from the everyday value they already expect.
Fortunately for restaurants, however, deep discounts and giveaways aren’t the only way to draw crowds - if they were, the economics wouldn’t be sustainable for long. In 2025, culture-driven moments came surprisingly close to matching the power of freebies, without the same margin trade-offs.
Take Krispy Kreme, for example. The chain’s annual National Donut Day promotion – including a no-purchase-necessary free donut and a $2 dozen with the purchase of 12 more – produced the chain’s largest single-day visit spike of the year (+219.7% versus an average day on June 6th, 2025) and helped push weekly visits to a yearly high.
But Krispy Kreme’s Back to Hogwarts collection which launched on August 18, 2025, generated a more sustained lift that nearly matched National Donut Day’s impact at the weekly level. While the campaign did include a free donut giveaway on Saturday, August 23rd for fans representing their favorite house, the data shows the surge wasn’t driven by the freebie alone: Traffic jumped 40.7% above an average Monday on launch day, compared with a 30.9% lift over an average Saturday on the day of the giveaway.
At McDonald’s and Burger King, too, pop-culture tie-ins dominated the promotional calendar. For both chains, the week of December 1st emerged as the busiest week of 2025, and also delivered the largest YoY weekly visit increase.
At Burger King, the lift came from the chain’s SpongeBob Movie Menu – starring the Krabby Whopper – launched on December 1st ahead of the film’s December 19th release. The promotion drove an 18.4% YoY traffic increase, with traffic – largely flat or down since September – remaining elevated in the weeks that followed.
At McDonald’s, momentum was fueled by a holiday-themed Grinched Menu, which arrived on the heels of the fast food leader’s highly successful Boo Bucket merchandise drop in October. The Boo Buckets drove McDonald’s second- and third-largest year-over-year visit spikes during the weeks of October 20 and 27, and the Grinch Meal built on that lift, pushing visits higher yet during the week of December 1st and sustaining momentum through the rest of the month.
The lesson here is twofold: Well-timed promotions tied to widely recognized cultural moments can still drive outsized traffic on their own, as Krispy Kreme and Burger King’s activations showed. But McDonald’s performance also underscores the value of sequencing – using one successful launch to carry momentum into the next.
Speaking of timing and sequencing, Starbucks’ viral Bearista offering, launched strategically just before the Brand’s iconic Red Cup Day, shows how well-timed promotions can compound impact.
Red Cup Day during the week of November 10th was Starbucks’ busiest day of 2025. But the week of Bearista (November 3rd) came awfully close – and delivered the brand’s largest YoY weekly visit increase of 2025. Just as importantly, the Bearista launch helped build visit momentum, setting the stage for what ultimately became Starbucks’ biggest Red Cup Day ever.
Consumers lining up to pay $30 for the Bearista also challenged another long-held assumption about QSR traffic in 2025: that offerings have to be cheap to deliver results. What makes this especially notable is that Bearista wasn’t tied to a movie release or external cultural IP. It was brand-first, premium-priced merchandise that still drove traffic at scale. And while not easily replicated, Starbucks’ Bearista success shows that scarcity, storytelling, and timing can unlock value beyond low-price promotions.
If you’ve gotten this far, you might be wondering: What about food? Don’t people still go to restaurants to eat – and aren’t craveable menu items supposed to drive traffic?
The answer is yes. Amid all the noise around discounts, collaborations, and merchandise, food still mattered in 2025. At Popeyes, the June 2nd launch of Chicken Wraps, priced accessibly at $3.99, drove the chain’s busiest week of the year. While wraps weren’t totally new to Popeyes’ menu, this rollout was framed as a value-forward, easy-to-understand innovation at a moment when affordability mattered – and consumers responded.
At Taco Bell and KFC, food-driven traffic spikes leaned more heavily on nostalgia. Taco Bell’s limited-time revival of Cheesy Street Chalupas and Quesaritos lifted visits roughly 8% above average, while KFC saw an even larger jump (11.4%) with the return of Potato Wedges and Hot & Spicy Wings. These weren’t experimental launches, but deliberate re-releases of proven favorites, giving diners something familiar and a reason to act quickly.
Together, these examples show that even in a crowded promotional landscape, menu remains a core traffic lever – and that clearly positioned items can rise above the noise without flashy add-ons.
The busiest weeks of 2025 show that even in a tough, value-conscious environment, limited-service restaurants still have multiple, proven ways to drive traffic. From clear deep discounts that rise above the noise to culture-led moments, narrative-driven merchandise, and well-timed menu strategies also delivered some of the year’s strongest results.
As QSRs and fast-casual chains look ahead to 2026, the data suggests that winning won’t hinge on any single tactic, but on choosing the right lever for the right moment, and executing it clearly enough to cut through a crowded landscape.
For more data-driven dining insights, follow Placer.a/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Indoor malls outperformed both open-air centers and outlet malls on a full-year basis as the only format to post visit gains during all four quarters – signaling a shift from recovery into growth.
Open-air shopping centers came in second – and though the format trailed indoor malls on a full-year basis, open-air shopping centers came out on top over the holidays, with Q4 visits up 2.0% year over year (YoY) and December traffic up 1.5%. This seasonal strength can be attributed to the format's sit-down and alcohol-forward dining options, which attract social holiday visits, as well as layouts that support quick trips and easy access to both essential and discretionary retail.
Meanwhile, outlet malls remained the weakest-performing format throughout 2025, with an annual traffic decline driven in part by a 1.1% drop in visits during the critical holiday season. This softness could reflect a broader shift in value perception. Price-conscious consumers may be increasingly weighing time cost alongside monetary savings, and long drives can offset the appeal of discounted pricing – particularly when promotions and loyalty incentives are widely available online and in traditional retail formats. To win consumers back, outlet malls may need to reduce the perceived time tradeoff by strengthening food and entertainment offerings and positioning themselves as curated, experience-driven value destinations rather than purely price-led ones.
Malls continue to resonate with a wide range of family segments, though different formats appeal to different household profiles. Across formats, higher-income and suburban family segments over-index among mall visitors. Indoor malls and open-air centers attract a disproportionate share of ultra-wealthy and affluent suburban households, underscoring malls’ ongoing relevance for consumers seeking family-friendly activities and experiences. Outlet malls, meanwhile, skew more heavily toward near-urban diverse families, reflecting their positioning as value-oriented destinations rather than lifestyle hubs.
At the same time, young professionals also play a meaningful role in mall traffic, over-indexing across all formats relative to their 5.8% share of the national population.
Across all formats, mall visitors also frequented mass merchants, big-box retailers, and off-price chains at high rates in 2025, underscoring that mall trips are often embedded within broader, multi-stop shopping routines rather than standing alone.
More than 70% of visitors across all mall formats also visited Walmart and Target at some point in 2025, and over half of mall visitors also visited Dollar Tree – underscoring how deeply mass merchants and discount chains are embedded in consumers’ retail lives. This indicates that malls face stiff competition as an everyday shopping destination. Malls that want to pull ahead in 2026 may focus on differentiating themselves from superstores by leaning into experiences and services that mass merchants cannot efficiently deliver – using tenant mix and programming to capture discretionary spend beyond routine retail needs.
Of the three formats, outlet malls showed the highest overlap with value-oriented and off-price chains, highlighting both their competitive pressure and their opportunity to redefine value. As discounted retail becomes increasingly ubiquitous, outlets can differentiate by extending value beyond merchandise—pairing sharp pricing with affordable dining, family-friendly entertainment, and experience-led programming that reinforces the outlet trip as a high-value day out, not just a bargain hunt.
Mall success in 2026 will likely hinge on maximizing the quality and purpose of each visit. Indoor malls are best positioned to double down on experiential retail, entertainment, and family-friendly programming that supports longer dwell times and higher discretionary spend. Open-air centers can continue to capitalize on convenience and dining-led visitation by optimizing for short, high-intent trips – particularly during peak seasonal periods.
For outlet malls, the opportunity lies in expanding the definition of value. As discounts become easier to access everywhere, outlets can differentiate by applying value thinking to food, entertainment, and experiences – turning the outlet trip into an affordable day out rather than a pure bargain hunt. Across all formats, operators and retailers that align tenant mix, layout, and programming with how consumers actually shop – across channels and formats – will be best positioned to capture wallet share in an increasingly fragmented retail landscape.
For more data-driven retail insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
2024 has been another challenging year for retailers. Still-high prices and an uncertain economic climate led many shoppers to trade down and cut back on unnecessary indulgences. Value took center stage, as cautious consumers sought to stretch their dollars as far as possible.
But price wasn’t the only factor driving consumer behavior in 2024. This past year saw the rise of a variety of retail and dining trends, some seemingly at odds with one another. Shoppers curbed discretionary spending, but made room in their budgets for “essential non-essentials” like gym memberships and other wellness offerings. Consumers placed a high premium on speed and convenience, while at the same time demonstrating a willingness to go out of their way for quality or value finds. And even amidst concern about the economy, shoppers were ready to pony up for specialty items, legacy brands, and fun experiences – as long as they didn’t break the bank.
How did these currents – likely to continue shaping the retail landscape into 2025 – impact leading brands and categories? We dove into the data to find out.
Bifurcation has emerged as a foundational principle in retail over the past few years: Consumers are increasingly gravitating toward either luxury or value offerings and away from the ‘middle.’ Add extended economic uncertainty along with rapid expansions and product diversification from top value-oriented retailers, and you have an explosion of visits in the value lane.
But we are seeing a ceiling to that growth – especially in the discount & dollar store space. Throughout 2023 and the first part of 2024, visits to discount & dollar stores increased steadily. But no category can sustain uninterrupted visit growth forever. Since April 2024, year–over-year (YoY) foot traffic to the segment has begun to slow, with September 2024 showing just a modest 0.8% YoY visit increase.
Discount & dollar stores, which attract lower-income shoppers compared to both grocery stores and superstores, have also begun lagging behind these segments in visit-per-location growth. In Q3, the average number of visits to each discount and dollar store location remained essentially flat compared to 2023 (+0.2%), while visits per location to superstores and grocery stores grew by 2.8% and 1.0%, respectively. As 2024 draws to a close, it is the latter segments, which appeal to shoppers with incomes closer to the nationwide median of $76.1K, which are seeing better YoY performance.
The deceleration doesn’t mean that discount retailers are facing existential risk – discount & dollar stores are still extremely strong and well-positioned with focused offerings that resonate with consumers. The visitation data does suggest, however, that future growth may need to focus on initiatives other large-scale fleet expansions. Some of these efforts will involve moving upmarket (see pOpShelf), some will focus on fleet optimization, and others may include new offerings and channels.
Return of the middle anyone?
Still, in an environment where consumers have been facing the compounded effects of rising prices, value remains paramount for many shoppers. And brands that have found ways to let customers have their cake and eat it too – enjoy specialty offerings and elevated experiences without breaking the bank – have emerged as major visit winners this year.
Trader Joe’s, in particular, has stood out as one of the leading retail brands for innovative value in 2024, a trend that is expected to continue into 2025.
Trader Joe’s dedicated fan base is positively addicted to the chain’s broad range of high-quality specialty items. But by maintaining a much higher private label mix than most grocers – approximately 80%, compared to an industry average of 25% to 30% – the retailer is also able to keep its pricing competitive. Trader Joe’s cultivates consumer excitement by constantly innovating its product line – there are even websites dedicated to showcasing the chain’s new offerings each season. In turn, Trader Joe’s enjoys much higher visits per square foot than the rest of the grocery category: Over the past twelve months, Trader Joe’s drew a median 56 visits per square foot – compared to 23 for H-E-B, the second-strongest performer.
Casual dining chain Chili’s has also been a standout on the disruptive value front this past year – offering consumers a full-service dining experience at a quick-service price point.
Chili’s launched its Big Smasher Burger on April 29th, 2024, adding the item to its popular ‘3 for Me’ offering, which includes an appetizer, entrée, and drink for just $10.99 – lower than than the average ticket at many quick-service restaurant chains. The innovative promotion, which has been further expanded since, continues to drive impressive visitation trends. With food-away-from-home inflation continuing to decelerate, this strategy of offering deep discounts is likely to continue to be a key story in 2025.
Convenience is king, right?
Well, probably not. If convenience truly were king, visitors would orient themselves to making fewer, longer visits to retailers – to minimize the inconvenience of frequent grocery trips and spend less time on the road. But analyzing the data suggests that, while consumers may want to save time, it is not always their chief concern.
Looking at the superstore and grocery segments (among others) reveals that the proportion of visitors spending under 30 minutes at the grocery store is actually increasing – from 73.3% in Q3 2019 to 76.6% in Q3 2024. This indicates that shoppers are increasingly willing to make shorter trips to the store to pick up just a few items.
At the same time, more consumers than ever are willing to travel farther to visit specialty grocery chains in the search of specific products that make the visit worthwhile.
Cross visitation between chains is also increasing – suggesting that shoppers are willing to make multiple trips to find the products they want – at the right price point. Between Q3 2023 and Q3 2024, the share of traditional grocery store visitors who also visited a Costco at least three times during the quarter grew across chains.
Does this mean convenience doesn’t matter? Of course not. Does it indicate that value, quality and a love of specific products are becoming just as, if not more, important to shoppers? Yes.
The implications here are very significant. If consumers are willing to go out of their way for the right products at the right price points – even at the expense of convenience – then the retailers able to leverage these ‘visit drivers’ will be best positioned to grow their reach considerably. The willingness of consumers to forego convenience considerations when the incentives are right also reinforces the ever-growing importance of the in-store experience.
So while convenience may still be within the royal family, the role of king is up for grabs.
Convenience may not be everything, but the drive for quicker service has emerged as more important than ever in the restaurant space. Diners want their fast food… well, as fast as possible. And to meet this demand, quick-service restaurants (QSRs) and fast-casual chains have been integrating more technology into their operations. Chipotle has been a leader in this regard, unveiling the “Autocado” robot at a Huntington Beach, California location last month. The robot can peel, pit, and chop avocados in record time, a major benefit for the Tex-Mex chain.
And the Autocado seems to be paying off. The Huntington Beach location drew 10.0% more visits compared to the average Chipotle location in the Los Angeles-Long Beach-Anaheim metro area in Q3 2024. Visitors are visiting more frequently and getting their food more quickly – 43.9% of visits at this location lasted 10 minutes or less, compared to 37.5% at other stores in the CBSA.
Are diners flocking to this Chipotle location to watch the future of avocado chopping in action, or are they enticed by shorter wait times? Time will tell. But with workers able to focus on other aspects of food preparation and customer service, the innovation appears to be resonating with diners.
McDonald’s, too, has leaned into new technologies to streamline its service. The chain debuted its first (almost) fully automated, takeaway-only restaurant in White Settlement, TX in 2022 – where orders are placed at kiosks or on app, and then delivered to customers by robots. (The food is still prepared by humans.) Unsurprisingly, the restaurant drives faster visits than other local McDonald’s locations – in Q3 2023, 79.7% of visits to the chain lasted less than 10 minutes, compared to 68.5% for other McDonald’s in the Dallas-Fort Worth-Arlington, TX CBSA. But crucially, the automated location is also busier than other area McDonald’s, garnering 16.8% more visits in Q3 than the chain’s CBSA-wide average. And the location draws a higher share of late-night visits than other area McDonald’s – customers on the hunt for a late-night snack might be drawn to a restaurant that offers quick, interaction-free service.
Changing store formats is another key trend shaping retail in 2024. Whether by reducing box sizes to cut costs, make stores more accessible, or serve smaller growth markets – or by going big with one-stop shops, retailers are reimagining store design. And the moves are resonating with consumers, driving visits while at the same improving efficiency.
Macy’s, Inc. is one retailer that is leading the small-format charge this year. In February 2024, Macy’s announced its “Bold New Chapter” – a turnaround plan including the downsizing of its traditional eponymous department store fleet and a pivot towards smaller-format Macy’s locations. Macy’s has also continued to expand its highly-curated, small-format Bloomie’s concept, which features a mix of established and trendy pop-up brands tailored to local preferences.
And the data shows that this shift towards small format may be helping Macy’s drive visits with more accessible and targeted offerings that consumers can enjoy as they go about their daily routines: In Q3 2024, Macy’s small-format stores drew a higher share of weekday visitors and of local customers (i.e. those coming from less than seven miles away) than Macy’s traditional stores.
Small-format stores are also making inroads in the home improvement category. The past few years have seen consumers across the U.S. migrating to smaller suburban and rural markets – and retailers like Harbor Freight Tools and Ace Hardware are harnessing their small-format advantage to accommodate these customers while keeping costs low.
Harbor Freight tools and Ace Hardware’s trade areas have a high degree of overlap with some of the highest growth markets in the U.S., many of which have populations under 200K. And while it can be difficult to justify opening a Home Depot or Lowe’s in these hubs – both chains average more than 100,000 square feet per store – Harbor Freight Tools and Ace Hardware’s smaller boxes, generally under 20,000 square feet, are a perfect fit.
This has allowed both chains to tap into the smaller markets which are attracting growing shares of the population. And so while Home Depot and Lowe’s have seen moderate visits declines on a YoY basis, Harbor Freight and Ace Hardware have seen consistent YoY visit boosts since Q1 2024 – outperforming the wider category since early 2023.
Are smaller stores a better bet across the board? At the end of the day, the success of smaller-format stores depends largely on the category. For retail segments that have seen visit trends slow since the pandemic – home furnishings and consumer electronics, for example – smaller-format stores offer brands a more economical way to serve their customers. Retailers have also used smaller-format stores to better curate their merchandise assortments for their most loyal customers, helping to drive improved visit frequency.
That said, a handful of retailers, such as Hy-Vee, have recently bucked the trend of smaller-format stores. These large-format stores are often designed as destination locations – Hy-Vee’s larger-format locations usually offer a full suite of amenities beyond groceries, such as a food hall, eyewear kiosk, beauty department, and candy shop. Rather than focusing on smaller markets, these stores aim to attract visitors from surrounding areas.
Visit data for Hy-Vee’s large-format store in Gretna, Nebraska indicates that this location sees a higher percentage of weekend visits than other area locations – 37.7% compared to 33.1% for the chain’s Omaha CBSA average – as well as more visits lasting over 30 minutes (32.9% compared to 21.9% for the metro area as a whole). For these shoppers, large-format, one-stop shops offer a convenient – and perhaps more exciting – alternative to traditionally sized grocery stores. The success of the large-format stores is another sign that though convenience isn’t everything in 2024, it certainly resonates – especially when paired with added-value offerings.
Many retail brands have entrenched themselves in American culture and become an extension of consumers' identities. And while some of these previously ubiquitous brands have disappeared over the years as the retail industry evolved, others have transformed to keep pace with changing consumer needs – and some have even come back from the brink of extinction. And the quest for value notwithstanding, 2024 has also seen the resurgence of many of these (decidedly non-off-price) legacy brands.
In apparel specifically, Gap and Abercrombie & Fitch – two brands that dominated the cultural zeitgeist of the 1990s and early 2000s before seeing their popularity decline somewhat in the late aughts and 2010s – may be staging a comeback. Bed Bath & Beyond, a leader in the home goods category, is also making a play at returning to physical retail through partnerships.
Anthropologie, another legacy player in women’s fashion and home goods, is also on the rise. Anthropologie’s distinctive aesthetic resonates deeply with consumers – especially women millennials aged 30 to 45. And by capturing the hearts of its customers, the retailer stands as a beacon for retailers that can hedge against promotional activity and still drive foot traffic growth.
And visits to the chain have been rising steadily. In Q4 2023, the chain experienced a bigger holiday season foot traffic spike than pre-pandemic, drawing more overall visits than in Q4 2019. And in Q3 2024, visits were higher than in Q3 2023.
And speaking of the 35 to 40 set – the generation that all retailers are courting? Millennials. Does that sound familiar? Yes, because this is the same generational cohort that retailers tried to target a decade ago. As millennials have aged into the family-formation stage of life, their retail needs have evolved, and the industry is now primed to meet them.
From the revival of nostalgic brands like the Limited Too launch at Kohl’s to warehouse clubs expanding memberships to younger consumers as they move to suburban and rural communities, there are myriad examples of retailers reaching out to this cohort. And Sam’s Club offers a prime example of this trend.
Over the past few years, millennials and Gen-Zers have emerged as major drivers of membership growth at Sam’s Club, drawn to the retailer’s value offerings and digital upgrades – like the club’s Scan & Go technology. Over the same period, Sam’s Club has grown the share of “Singles and Starters” households in its captured market from 6% above the national benchmark in Q3 2019 to 15% in Q3 2024. And with plans to involve customers in co-creating products for its private-label brand, Sam’s Club may continue to grow its market share among this value-conscious – but also discerning and optimistic – demographic.
Millennials are also now old enough to wax nostalgic about their youth – and brands are paying attention. This summer, Taco Bell leaned into nostalgia with a promotion bringing back iconic menu items from the 60s, 70s, 80s, and 90s – all priced under $3. The promotion, which soft-launched at three Southern California locations in August, was so successful that the company is now offering the specials nationwide. The three locations that trialed the “Decades Menu” saw significant boosts in visits during the promotional period compared to their daily averages for August. And people came from far and wide to sample the offerings – with a higher proportion of visitors traveling over seven miles to reach the stores while the items were available.
Hot on the heels of a tumultuous 2023, 2024’s retail environment has certainly kept retailers on their toes. While embracing innovative value has helped some chains thrive, other previously ascendant value segments, including discount & dollar stores, may have reached their growth ceilings. Consumers clearly care about convenience – but are willing to make multiple grocery stops to find what they need. At the same time, legacy brands are plotting their comeback, while others are harnessing the power of nostalgia to drive millennials – and other consumers – through their doors.
The grocery industry has navigated unprecedented challenges in recent years – from pandemic-driven shifts in consumer behavior and supply chain disruptions to rising costs, labor shortages, and increased operational demands. In the face of these hurdles, the category has been pushed to innovate, adapting everything from product selections to shopping formats to meet changing consumer expectations.
But within the grocery industry, some segments resonate particularly strongly with the 2024 consumer. This white paper dives into the data to explore two segments that have been leading category-wide visit growth for some time: specialty and fresh format stores, which focus on produce, organic foods, and culturally specific items (think Trader Joe’s, Sprouts Farmers Market, and H Mart, to name a few), and value grocery chains like Aldi, WinCo Foods, and Grocery Outlet Bargain Market. Location analytics show shoppers are increasingly drawn to these two grocery store types, a shift that has the potential to reshape the grocery landscape.
How did value and specialty grocery chains perform in Q3 2024 in comparison to traditional supermarkets like Kroger, Albertsons, and H-E-B? How does visitor behavior vary between the three grocery segments, and what differences can be observed in the demographic and psychographic make-ups of their trade areas? The report explores these questions and more below.
The grocery industry has performed well over the past few months, with steady weekly year-over-year (YoY) visit increases throughout Q3 2024. During the week of July 1st, the segment saw a 4.6% YoY foot traffic boost, likely driven by shoppers loading up on ingredients for Independence Day barbecues and picnics. And after tapering somewhat in early August, visits picked up again in September, with YoY increases ranging from 2.0% to 2.9% throughout the month. This positive growth is a good sign for the segment – which has experienced more than its fair share of challenges over the past few years.
Though the grocery category as a whole is thriving, a closer look at different segments within the industry reveals that some are seeing more significant growth than others.
Indeed, digging deeper into grocery visits throughout Q3 2024 reveals that much of the industry’s growth is being driven by specialty and fresh format stores and value grocery chains. The two segments offer markedly different shopping experiences: Specialty chains tend to emphasize harder-to-find ingredients and fresh produce – sometimes even at higher price points than traditional grocery stores – while value grocery stores focus on affordability. But both categories are experiencing outsize visit growth in 2024, highlighting consumers’ dual interest in both quality and value.
In July and August 2024, traditional supermarkets, specialty grocers, and value chains all experienced positive YoY visit growth. But while traditional grocery stores saw a 3.1% increase in July and just a 0.9% uptick in August, value and specialty chains saw YoY growth ranging from 4.7% to 7.7% during the two months. In September 2024, YoY visits to traditional grocery stores fell by 0.5%, while value and specialty chains saw 5.0% and 5.2% increases, respectively. For today’s consumer, it seems, savings are key – but specialty offerings also resonate strongly.
Today’s grocery shoppers are increasingly embracing specialty grocery options – and analyzing consumer driving habits to grocery stores shows that they are willing to go the extra mile to reach them.
Breaking down grocery visits by distance traveled reveals that just 18.5% of visits to specialty and fresh format grocery chains came from less than one mile away in Q3 2024 – compared to 23.9% for traditional grocery stores and 23.2% for value chains. Similarly, 31.3% of visits to specialty and fresh format grocery stores originated from one to three miles away, compared to 34.7% and 34.5% for the other analyzed segments.
On the flip side, some 26.4% of visits to specialty and fresh format stores were made by people traveling at least seven miles to do their shopping – compared to 22.7% and 21.4% for traditional and value chains, respectively. Specialty grocery operators can account for this difference, locating stores in areas accessible to geographically dispersed audiences eager to shop their unique offerings.
And a look at changes in visitor behavior at three key specialty chains – Trader Joe’s, Sprouts Farmers Market, and Great Wall Supermarket – shows that even as these brands expand their footprints, customers are increasingly willing to travel the distance to visit them. Between 2019 and 2024, all three chains saw a marked increase in the share of visitors traveling over seven miles to shop their offerings. .
Asian grocery chain Great Wall Supermarket, a relatively small regional chain with some 22 locations across eight states, saw the most significant increase in visits from afar over the analyzed period. In Q3 2024, 32.3% of visits to the chain originated from seven or more miles away, up from 28.3% in Q3 2019. Ranked America’s Best Supermarket by Newsweek in 2024, the chain’s wide selection of everything from seafood to fresh produce has made it a hit among Asian food aficionados – and as the supermarket’s reputation grows, so does its draw among customers living further away from its venues.
Consumer favorite Trader Joe’s and organic grocery chain Sprouts Farmers Market also grew their shares of long-distance visits between 2019 and 2024 – no small feat for the two chains, given their expansion over the past several years.
This travel distance snapshot serves as a reminder of the unique role played by specialty grocery stores that offer their customers unique shopping experiences, premium or organic products, and culturally specific items. Shoppers will go out of their way to travel to these stores – and even as they expand and become more readily accessible, their growing popularity makes them ever-more attractive destinations for customers coming from further away.
While visitors to specialty grocery chains often travel long distances for unique offerings, cost-conscious consumers at value stores exhibit other behaviors that differentiate them from traditional and specialty grocery shoppers.
The rising cost of living has pushed the discount retail segment into overdrive – and value grocery chains are also benefiting. The category has flourished in recent years, with many bargain-oriented grocery chains adding new stores at a rapid clip to meet burgeoning consumer demand.
Like visitors to specialty grocery chains, value grocery shoppers demonstrate segment-specific behaviors that reflect their preferences and habits. And perhaps most strikingly, foot traffic data reveals that these shoppers tend to stay longer in-store than visitors to traditional and specialty grocery chains.
In Q3 2024, 26.5% of visits to value grocery chains lasted longer than 30 minutes, compared to 23.4% for traditional grocery chains and 23.7% for specialty and fresh format chains. This suggests that these stores attract shoppers who take their time and carefully consider price points, looking for the best value for their dollar – a need that the chains they frequent seem to be meeting.
Given the tremendous success of the value grocery space in recent years, it may come as no surprise that some traditional supermarkets are getting in on the action by opening or expanding discount banners of their own. How do such off-shoot banners impact these grocers’ reach?
Cult-favorite Texas grocery chain H-E-B opened the first branch of its value banner, Joe V’s Smart Shop, in 2010. The discount arm currently includes 11 stores – mainly in the Houston area – with several new stores opening, or in planning stages, in Dallas.
And foot traffic data shows that Joe V's attracts mission-driven shoppers who make less frequent but significantly longer trips than visitors to traditional grocery stores. In Q3 2024, the average visit duration at Joe V’s was 37.8 minutes, compared to just 26.8 minutes at H-E-B – a full 11 minute difference. At the same time, while 38.5% of Q3 visits to H-E-B were made by customers frequenting the chain, on average, at least four times a month, just 11.8% of visits to Joe V’s were made by visitors reaching that threshold.
Joe V’s is also more likely than H-E-B to attract parental households, with 36.8% of its captured market made up of households with children – significantly higher than H-E-B’s 32.0%.
Together, these data points paint a picture of the average Joe V’s shopper: cost-conscious, likely to have children, and inclined to carefully plan shopping trips to maximize savings and cut down on grocery runs. This suggests that they are mission-driven and focused on stocking up rather than running out to grab ingredients as the need arises.
Major grocery store operators often operate a variety of store types at different price points to appeal to as many shoppers as possible, and Hy-Vee is no exception. The regional grocery favorite launched a discount chain, Dollar Fresh, in 2018 and currently operates 25 stores under that banner, aiming to attract middle-class, cost-conscious shoppers.
Using Experian’s Mosaic dataset to analyze Dollar Fresh’s trade area reveals that the chain’s captured market features significantly higher shares of lower-middle-class family consumers than its potential one – highlighting its special draw for these shoppers. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base. Comparing a chain’s captured market to its potential one can serve as a helpful gauge of the brand’s success at attracting key audience segments.)
In Q3 2024, the “Pastoral Pride” family segment represented 11.4% of Dollar Fresh’s captured market, compared to just 5.3% of its potential market. This over-representation of lower-middle-class consumers from small towns in Dollar Fresh’s captured market indicates that the chain is especially effective at drawing customers that belong to this segment. Though Hy-Vee’s captured market also boasted a higher share of this demographic than its potential one in Q3, the difference was much smaller – and the chain’s overall reach among these consumers was more limited.
In contrast, Hy-Vee excels at attracting “Flourishing Families” – affluent, middle-aged families and couples – who made up 10.3% of the supermarket’s captured market in Q3 2024. Dollar Fresh’s captured market, on the other hand, featured a smaller share of this segment than its potential one – showing that the discount chain is of less interest to these consumers. So while Hy-Vee tends to appeal to higher-income families with more spending flexibility, value-conscious shoppers have been making their way to Dollar Fresh.
This audience segmentation analysis shows how value offerings help grocery chains attract wider audiences – and highlights the advantage of operating multiple store types to appeal to a broader range of shoppers.
People will always need access to a variety of fresh foods – ensuring that grocery stores and supermarkets continue to play a vital role in in the retail landscape. And while the category as a whole has continued to thrive even in today’s challenging environment, specialty and value grocery chains resonate particularly strongly with the 2024 consumer. As grocery retailers diversify their formats, those aligning with consumer preferences for affordability, uniqueness, and quality are well-positioned for continued growth.
Malls have come a long way since their introduction to the world in the 1950s. These gleaming retail hubs promised shoppers a taste of the American dream, offering a third place for teens, families, and everyone in between to shop, socialize, and hang out.
And though malls have faced challenges in recent years, as e-commerce and pandemic-induced store closures led to shifts in consumer habits, the outlook is brightening. Malls have embraced innovation, incorporating enhanced entertainment, dining, and experiential offerings that attract a diverse range of visitors and redefine their purpose.
This white paper takes a look at the recent location intelligence metrics to gain an understanding of the changes taking place at malls across the country – including both indoor malls and open-air shopping centers. The report explores questions like: Why do malls experience foot traffic bumps during the summer months? How much of an impact do movie theaters have on mall visits, and what can mall operators learn from the Mall of America and American Dream malls’ focus on experiential entertainment?
Mall visitation is highly seasonal, with strikingly consistent monthly visitation patterns. Each year, visits decline somewhat in February, pick up in March, and begin to trend upward again in May – before peaking again in August. Then, after a slower September and October, foot traffic skyrockets during the holiday season, spiking dramatically in December.
And while these trends follow similar patterns every year, comparing monthly visits throughout 2019, 2023, and 2024 (YTD) to each year’s own January baseline shows that this seasonality is growing more pronounced - especially for indoor malls.
Following a lackluster 2023, visits to both indoor malls and open-air shopping centers peaked higher in March 2024 than in 2019. And this summer, indoor malls in particular saw a much larger visit boost than in previous years. In August 2024, for example, visits to indoor malls were 27.3% higher than in January 2024 – a substantially higher baseline jump than that seen either in August 2019 (17.0%) or in August 2023 (12.0%). And though open-air shopping centers experienced a smaller summer visit boost, they too saw a bigger bump this year than in 2019 or in 2023.
But malls aren’t just seeing larger visit spikes this year relative to their January baselines – they are also drawing bigger crowds than they did in 2023.
Between June and August 2024, indoor malls and open-air shopping centers both experienced year-over-year (YoY) visit growth. Indoor malls saw the largest YoY foot traffic boost (3.7%) – perhaps owing in part to 2024’s record-breaking heat, which led many patrons to seek refuge in air conditioned spaces. Still, open-air shopping centers, which feature plenty of air conditioned stores and restaurants, also enjoyed a YoY visit boost of 2.8% during the analyzed period.
Malls’ strong summer baseline and YoY foot traffic growth built upon the strong performance seen during most of 2024 so far, leading to the question: What is driving malls’ positive momentum? We delve into some of the factors propelling these changes below.
One offering that continues to play a significant role in driving foot traffic to malls is on-site movie theaters. Summer blockbuster releases, in particular, help attract crowds to theaters, in turn boosting overall visits to malls.
Much like malls, movie theaters have also proven their resilience over the past few years. While pundits fretted about the theater’s impending death, production houses were busy releasing blockbuster after blockbuster and shattering box-office records at an impressive clip. And while 2023 was certainly a banner year for blockbuster summer releases, 2024 has had its fair share of stunning box-office successes, leading to major visit boosts at theaters across the country.
Analyzing visits to malls with and without movie theaters highlights the impact of these summer Hollywood hits. Between June and August 2024, malls with theaters saw bigger visit boosts compared to a monthly year-to-date (YTD) average than malls without – an effect observed both for indoor malls and for open-air shopping centers.
For both mall types, the gap between centers with and without movie theaters was most pronounced in July 2024, likely owing to the release of Inside Out 2 in mid-June as well as the July releases of Deadpool & Wolverine and Twister. But in June and August 2024, too, centers with movie theaters sustained particularly impressive visit boosts – a solid sign that movie theaters and malls remain a winning combination.
Malls with movie theaters also drew higher shares of evening visits (7:00 PM - 10:00 PM) this summer than those without. Between June and August 2024, for example, evening outings accounted for 22.9% of visits to open-air shopping centers with movie theaters – compared to 18.2% of visits to centers without theaters. Indoor malls with theaters also saw a larger share of evening visits than those without – 18.1% compared to 15.0%.
This increase in evening traffic is likely driven by major summer movie releases and the flexibility of summer schedules, with many visitors – including families – taking advantage of late-night outings without the concern of early wakeup calls. These summer visitation trends benefit both theaters and malls, opening up opportunities for increased sales through concessions, promotions, and evening deals that attract a more relaxed and engaged crowd.
Analyzing the demographics of malls’ captured markets also reveals that centers with movie theaters are more likely to attract certain family-oriented segments than those without. (A mall’s captured market consists of the mall’s trade areas – the census block groups (CBGs) feeding visitors to the mall – weighted according to each CBG’s actual share of visits to the mall.)
Between June and August 2024, for example, 14.2% of the captured markets of open-air shopping centers with movie theaters were made up of “Wealthy Suburban Families” – compared to 9.7% for open-air shopping centers without theaters.
Indoor malls saw a similar pattern with regard to “Near-Urban Diverse Families”: Middle class families living in and around cities made up 9.0% of the captured markets of indoor malls with movie theaters, compared to 7.1% of the captured markets of those without.
This increase in foot traffic from middle-class and wealthy family segments can be a boon for malls and retail tenants – driving up food court profits and bolstering sales at stores with kid-friendly offerings.
Malls have long positioned themselves as destinations for summer entertainment as well as retail therapy, holding – in addition to back to school sales – events like Fourth of July celebrations and even indoor basketball and arena football games. And during the summer months, malls attract visitors from further away.
Between June and August 2024, indoor malls drew 18.2% of visitors from 30+ miles away – compared to just 16.7% during the first five months of the year. Similarly, open-air shopping centers drew 19.6% of visits from 30+ miles away during the summer, compared to 17.1% between January and May.
Extended daylight hours, summer trips away from home, and more free time are likely among the contributors to the summer draw for long-distance mall visitors. But in addition to their classic offerings – from movie theaters to stores and food courts – malls have also invested in other kinds of unique experiences to attract visitors. This next section takes a look at two mega-malls winning at the visitation game, to see what sets them apart.
The Minneapolis-based Mall of America opened in 1992, redefining the limits of what a mall could offer. The mall boasts hundreds of stores, games, rides, and more – and is constantly expanding its attractions, cementing its status as a top destination for retail and entertainment.
Between June and August 2024, Mall of America experienced a 13.8% YoY visit increase, far outperforming the 3.7% visit boost seen by the wider indoor mall space. And as a major tourist attraction – the mall hosted a series of Olympic-themed events throughout the summer – it also drew 41.6% of visits from 30+ miles away. This share of distant visitors was significantly higher than that seen at the mall during the first five months of 2024, and more than double the segment-wide summer average of 18.2%.
The Mall of America also seems to be attracting more upper-middle-class families during the summer than other indoor malls: Between June and August 2024, some 18.0% of Mall of America’s captured market consisted of “Upper Suburban Diverse Family Households” – a segment including upper-middle-class suburbanites – compared to just 11.1% for the wider indoor mall segment. The increased presence of these families at the Mall of America may be driven by the variety of events offered during the summer.
In 2019, the American Dream Mall in New Jersey opened and became the second-largest mall in the country. Since the mall opened its doors, it has also focused on blending retail and entertainment to draw in as wide a range of visitors as possible – and summer 2024 was no exception.
The mall hosted the Arena Football League Championship, ArenaBowl XXXIII, on Friday, July 19th. The event successfully attracted a higher share of visitors traveling from 30+ miles away compared to the average summer Friday – 35.4% compared to 25.7%.
Visits to the mall on the day of the championship were also 13.6% higher than the Friday visit average for the period between June and August 2024, showcasing the mall’s ability to draw in crowds by hosting major events.
Malls – both indoor and open-air – continue to evolve while playing a central role in the American retail landscape. Increasingly, malls are emerging as destinations for more than just shopping – especially during the summer – driving up foot traffic and attracting visitors from near and far. And while much is often said about the impact of holiday seasons on mall foot traffic, summer months offer another opportunity to boost mall visits. Malls that can curate experiences that resonate with their clientele can hope to see foot traffic growth – in the summer months and beyond.
