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Bracha Arnold

Bracha Arnold is a former chef and current content writer at Placer.ai. You can find her analyses on everything from salad chains to fine dining concepts at Placer.ai/anchor
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Article
Chipotle & McDonald's Serving Up Success
With the first quarter of the year behind us, we take a look at how McDonald's and Chipotle are doing, and take a look at how McDonald's new beverage concept, CosMc, is performing.
Bracha Arnold
Apr 23, 2024
3 minutes

McDonald’s and Chipotle are two of the biggest names in the QSR and fast-casual space, with thousands of restaurants to their names and millions of visitors monthly. With Q1 2024 behind us, how are the two chains performing? And what can visitation patterns to McDonald’s new beverage concept, CosMc, tell us about the new chain? 

We dove into the foot traffic data to find out.

Key Takeaways:

  • McDonald’s year-over-year visit and visit per location numbers continued to grow.
  • McDonald’s new beverage chain CosMc’s is seeing strong afternoon visitation patterns. 
  • Chipotle saw strong monthly visit growth and outperformed the wider Fast-Casual segment.

Golden Arches Growth: McDonald’s Outperforms QSR

Foot traffic to McDonald’s has remained consistently strong over the past year, with the chain generally outperforming the wider Quick-Service Restaurant (QSR) and posting positive visit growth almost every month.

As the chain continues to roll out new concepts, like its Krispy Kreme partnership or revamped menu, visits may keep trending in their positive direction.

Monthly visits to McDonald's, QSR segment compared to previous year

CosMc’s: Out of This World 

McDonald’s isn’t limiting its innovation to in-store partnerships and menu tweaks. The company recently launched its first spin-off restaurant, CosMc's, in December 2023 in the Chicago suburb of Bolingbrook, Illinois, and plans to open at least ten stores by the end of the year. CosMc is named after a lesser-known McDonald's character and aims to compete with beverage and coffee-focused chains while meeting the growing demand for an afternoon pick-me-up.

Hourly visit distribution to CosMc, Q1 2024

Comparing the Q1 2024 hourly visit distribution for the first CosMc location with that of nearby (within one mile) McDonald’s, Dunkin', and Starbucks locations reveals significant differences in visitation patterns between the concepts. CosMc received the smallest share of 7:00 to 10:59 AM visits – even less than the nearby McDonald’s – while the nearby Dunkin’ and Starbucks received the largest share of morning visits. But CosMc’s saw the largest share of late afternoon and evening visits – 40.2% of CosMc’s visits were between 4:00 and 7:59 PM, compared to 36.4%, 24.7%, and 18.3% for McDonald’s, Dunkin’, Starbucks, respectively. It seems, then, that CosMc’s is creating its own niche: Instead of competing to provide guests with their morning caffeine fix in the already crowded coffee space, the new brand is using its beverage-forward menu and playful snacks to attract guests with the promise of an afternoon pick-me-up. 

Since its launch, CosMc has opened three new locations in Texas and plans to continue rolling out the concept across the country. With a strong reception at its first few locations, CosMc is well-positioned to continue capturing afternoon beverage visits. 

Chipotle: Exceeding The Wider Industry 

Tex-Mex powerhouse Chipotle has also experienced strong foot traffic growth throughout the past twelve months, with the chain outperforming the wider Fast-Casual segment in every month analyzed. Some of the visit increase is likely due to Chipotle’s expansion, and the growth is not likely to slow down any time soon –  the company plans to add around 300  new locations in 2024.

With the Fast-Casual segment expected to continue growing in the coming year – and with Chipotle’s record of staying ahead of the curve – the fast casual leader is well-positioned to continue driving visits to its restaurants.

Monthly visits to Chipotle compared to previous year

Dishing It Out

Despite industry challenges, McDonald's and Chipotle continue to drive visits and innovate in the QSR and fast-casual dining spaces, and CosMc's is making progress in the competitive QSR beverage space.

Will these dining destinations continue on their upward streaks?

To keep up with these and other data-driven dining insights, visit Placer.ai

This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection. 

Article
Exploring Albertsons Companies’ Grocery Growth
Albertsons Companies is one of the largest grocers in the country, with around 20 grocery banners and stores in 34 states. We examine visit trends to some of the brands' main banners, the top-performing chains by state, and the demographics of the company's two biggest markets.
Bracha Arnold
Apr 11, 2024
3 minutes

Albertsons Companies is one of the largest grocers in the country, with around 20 grocery banners in its portfolio boasting around 2,200 stores in 34 states. Aside from its eponymous brand, Albertsons, the company owns major chains like Safeway and Vons, as well as smaller regional banners. 

With Q1 2024 under wraps, we take a closer look at visit trends to some of Albertsons Companies’ main banners, examine the top-performing chains by state, and dive into the demographics in the company’s two largest markets. 

Key Takeaways

  • Albertsons Companies’ largest banners have enjoyed strong foot traffic growth since the start of 2023. 
  • Albertsons and Safeway are popular in the West, and the company’s smaller chains play a significant role in the Midwest, South, Northeast, and Mid-Atlantic.
  • Albertsons Companies reaches shoppers from a variety of trade areas thanks to its different banners.

Quarterly Visit Growth in 2023 

Diving into 2023’s visits shows that the company’s eight major banners – Albertsons, Safeway, Vons, Jewel-Osco, ACME Markets, Shaw's Supermarket, United Supermarkets, and Tom Thumb – enjoyed year-over-year (YoY) visit growth during every quarters of the year. Visits to Jewel-Osco, and Shaw’s Supermarket were particularly elevated, with Q4 2023 visits YoY up 5.8%, and 5.9%, respectively. 

bar graph: albertsons companies' largest banners see growth every quarter of 2023

Strong Performance Continues In 2024

Albertsons Companies’ positive performance has continued in 2024. Visits to most of the chains remained positive YoY in January despite the chilling retail impact of early 2024’s arctic blast, and all banners saw significant growth in February and March. 

bar graph: albertsons companies' largest banners enjoy visit growth n 2024

Regional and Local Favorites

Albertsons Companies is headquartered in Boise, Idaho, and its eponymous banner is highly popular in the western United States. But the company has also gained a foothold in the South, Midwest, Mid-Atlantic, and Northeast – and solidified its dominance in the West – through several successful mergers.  

The company’s strategy of acquiring regional channels means that most states now have an Albertsons Companies’ banner catering to local grocery shoppers. Nationwide, the company’s most visited chains are Albertsons and Safeway – likely due to the sheer number of locations – but regional chains like Tom Thumb in Texas and Jewel-Osco in the Midwest are still the reigning Albertsons Companies banners in their areas.

map: albertsons and safeway are the most visited albertsons companies' banners overall; regional chains dominate in certain areas

California and Texas: Household Income Variances

California and Texas, the country's two most populous states, also boast the highest number of Albertsons Companies-owned grocery chains. Analyzing the demographic differences between the trade areas of the top three Albertsons Companies banners in each of the two states shows how the company leverages its banner variety to reach a larger audience. 

According to the STI:Popstats 2023 dataset, the median household income (HHI) in Texas is $75.9K. Two of the top three Albertsons Companies’ banners in the state had a trade area median HHI below the Texas statewide median – United Supermarkets at $58.7K/year, and Albertsons at $68.3K/year – while Tom Thumb drew visitors from neighborhoods with a median HHI of $99.5K. And in California, although all three most visited Albertsons Companies banners drew visitors from neighborhoods with a median income above the statewide median, the trade area HHI also exhibited a range – from $99.2K/year for Albertsons to $115.0K/year for Safeway. 

The variance in median HHI by banner and state highlights the benefit of operating grocery banners that can attract a range of shoppers from all along the income scale. By offering shopping options that cater to shoppers of all kinds, Albertsons Companies can hope to maximize its market reach and attract a diverse array of consumers.  

bar graphs: albertsons companies reaches a wider audience thanks to its banner variety

Checkout Time 

Albertsons Companies has set up shop across the country and offers a wide range of shoppers multiple grocery experiences across regions and price points. Will its grocery banners continue to see elevated foot traffic into 2024? 

Visit placer.ai to stay on top of the latest grocery developments. 

This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.

Article
Provo-Orem and Ogden-Clearfield Emerging As Utah Hotspots 
Migration to the Mountain States has been on an upward trend in recent years. And one state in particular – Utah – has received an impressive influx of new residents. Which areas are experiencing the most growth? And what is driving migration to the Beehive State? We take a closer look. 
Bracha Arnold
Apr 4, 2024
4 minutes

Migration to the Mountain States, named for the sprawling Rocky Mountain range that runs through the region, has been on an upward trend in recent years. And one state in particular – Utah – has received an impressive influx of new residents. 

Which areas are experiencing the most growth? And what is driving migration to the Beehive State? We take a closer look. 

Key Takeaways

  • Relocators to Utah are coming from states with a lower HHI and higher age compared to the Utah median.
  • Not all metro areas are benefiting equally from Utah’s migration boom: Between January 2020 and January 2024, net migration to the Provo-Orem and Ogden-Clearfield CBSAs was positive, while net migration to the Salt Lake City CBSA was negative.
  • Provo-Orem and Ogden-Clearfield receive newcomers from areas with a lower median HHI and similar median age as  Salt Lake City. 

Utah Is Younger and Wealthier Than its Feeder States

Utah, with its iconic national parks and burgeoning tech industry, is growing fast. According to Placer.ai’s Migration Trends Report, Utah experienced an 5.5% rise in population between January 2020 and January 2024, partially driven by inbound domestic migration: 1.8% of the state’s January 2024 population moved in between January 2020 and January 2024.

Utah has a relatively young population – the median age in Utah (according to the 2021 ACS 5-Year Projection dataset) is 31. But relocators to the state seem to be coming from older states – the weighted median age in the states of origins of newcomers moving to Utah over the past four years was 38. 

But although Utah’s median age is lower than the median age in the states of origin, the median HHI in the Beehive State is higher than in its feeder states. Between January 2020 and January 2024, the weighted median HHI in the states feeding migration to Utah was $71K/year, lower than the Utah median of $79K/year (although higher than the national average of $69.0K/year). 

bar graph: utah;s population is growing, fueled by older, slightly lower income residents. Population Change, Net Migration, Median HHI & Median Age Based on Census 2021 ACS 5-Year Projection Combined With Placer.ai Migration Data

Provo-Orem and Ogden-Clearfield Receive Largest Migration Boost 

Although Utah as a whole has seen positive net migration over the past four years, the new residents are not evenly distributed across the state’s major metropolitan areas. Inbound domestic migration was particularly strong in the Provo-Orem and Ogden-Clearfield CBSAs (core-based statistical areas), with both states also seeing significant increases in their population (10.7% and 5.1%, respectively) over the past four years. But during the same period, the migrated share of the population of Utah’s largest CBSA – Salt Lake City – has declined, and the overall population in the Salt Lake City CBSA grew by just 1.0%. So what is driving migration to Provo-Orem and Ogden-Clearfield? 

bar graph: in utah, provo-orem CBSA leads population & migration growth

Younger People from Lower Median HHI Areas Moving to Provo & Ogden 

January 2020 to January 2024 migration data reveals that relocators to Provo and Ogden come from CBSAs with a lower median age and HHI compared to those moving to Salt Lake City: Newcomers to the Provo-Orem and Ogden-Clearfield CBSAs came from CBSAs with a weighted median HHI of $73K and $72K, respectively, compared to a $75K median HHI for CBSAs feeding migration to the Salt Lake City CBSA. And the weighted median age in the CBSAs of origin for Provo-Orem and Ogden Clearfield was 25 and 32, respectively, compared to 33 in the CBSAs of origin for Salt Lake City.

The movement of younger people from lower-HHI areas to these CBSAs may indicate that many of those relocating to Utah to benefit from the state’s robust economy are specifically choosing the Provo-Orem and Ogden-Clearfield metro areas. 

bar graphs: similarities between CBSAa of Destination for Utah's major metro areas

Provo and Ogden’s Strong Employment Draw 

Niche’s Neighborhood Grades – available in the Placer.ai Marketplace – assigns grades to various types of regions based on a variety of factors, including job opportunities. And comparing the Niche rating for “Jobs” assigned to Utah’s three largest CBSAs with the aggregate “Jobs” grade assigned to the CBSAs of origin also suggests that Provo and Ogden’s economic opportunities are driving migration to these smaller metro areas. 

All three Utah CBSAs analyzed received a higher “Jobs” grade than their CBSAs of origin – indicating that the employment opportunities in all three metro areas are likely drawing newcomers. But while Salt Lake City only got a “B+” in “Jobs” – just one grade up from the aggregate grade assigned to its areas of origin – Provo-Orem and Ogden-Clearfield got a “Jobs” grade of “A-”, or two notches up from the “Jobs” grade in their CBSAs of origin. The highly robust job markets in these smaller CBSAs may explain why newcomers seem to prefer Provo-Orem and Ogden-Clearfield to Salt Lake City. 

table: provo-orem and ogden-clearfield offer newcomers strong job prospects

Utah-ly Amazing

Utah’s population growth makes it one of the most exciting states to watch, and the state’s promising employment opportunities seems to be a major draw for newcomers to the state. 

Will Utah continue to experience population growth?

Visit placer.ai to keep up with the latest migration trends. 

This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.

Article
Three Formulas for Experiential Retail in 2024
Many brands are turning to experiential retail to draw visitors into brick-and-mortar stores. We take a look at three companies with different types of experiential offerings – Michaels, DICK’S, and Lowe’s Home Improvement – to understand what experiential retail can look like in 2024. 
Bracha Arnold
Apr 3, 2024
5 minutes

In a world where convenience is key and online shopping reigns supreme, many brands are turning to experiential retail to draw visitors into brick-and-mortar stores. We take a look at three companies with different types of experiential offerings – Michaels, DICK’S, and Lowe’s Home Improvement – to understand what experiential retail can look like in 2024. 

Key Takeaways: 

  • Experiential retail can take many different forms. 
  • Some retailers – including DICK’s – are designing entire venues as immersive hubs, with others – like Lowe’s – are adding experiential zones to their regular stores.
  • Companies can also empower customers to create their bespoke in-store experience.

DICK’S: Elevating The Sporting Experience 

Some retailers are encouraging consumers to engage fully in their brand by dedicating entire brick-and-mortar venues entirely to immersive experience. Sporting goods brands in particular, including Lululemon with its yoga studios and Nike and its training studios, have employed this strategy to directly engage with their core audience. And perhaps the best example of this is the DICK’S House of Sport concept, launched in 2021 by sporting goods retailer DICK’S.

DICK’S currently operates 12 House of Sports locations where visitors can repair their bikes, pick out a golf club, use a climbing wall or batting cage. The concept has been highly successful, especially as more people engage in some form of recreational sports or fitness activities, and the chain is looking to add at least 100 more of these experiential stores in the next five years. 

Quarterly foot traffic patterns suggest that the new locations will be met with enthusiasm. Visits to the three longest-running House of Sports stores in Q4 2023 were 7.2% higher than they were in Q4 2022, while visits to DICK’S Sporting Goods stores nationwide were 2.3% lower for the same period. Psychographic data also reveals that House of Sport visitors also tend to be slightly older and more established than visitors to DICK’S nationwide – and this older audience may be more inclined to spend more than their younger counterparts.  

bar graph: DICK's Hous eof Sport outperforms DICK's chain in Q3 and Q4 2023, sees fewer families in trade area

By creating an immersive athletic experience that taps into the growing popularity of personal fitness, House of Sport can continue to draw in visitors and foster community – and serve as a model for other sporting goods retailers looking to expand their experiential offerings.  

Lowe’s: Empowering DIY Enthusiasts

Retailers who don’t want to devote an entire location to their experiential offering can also leverage their regular venues to offer visitors hands-on engagement with their products on certain days or time slots. Rising costs have led more people than ever to turn to DIY – and meeting that demand, leading home improvement retailer Lowe’s has introduced a DIY workshop on Saturdays and Sundays at 100 locations across the country. Visitors heading to participating Lowe’s stores will be able to participate in workshop stations and take advantage of all-day demos – with no registration required. The company also runs a family-friendly Weekending at Lowe’s program, which allows visitors to register to free workshops focused on child-friendly activities, such as creating a butterfly biome or a tabletop basketball game

Providing people with a hands-on, practical approach to home repairs may help Lowe’s expand its customer base as more people embrace DIY concepts. Participants in the DIY workshops may feel more confident in tackling new projects at home. They are also more likely to choose Lowe’s products due to familiarity with the store and its offerings — a win for the company.

Comparing year-over-year (YoY) visits at Lowe’s locations with DIY workshops to the foot traffic performance of the chain as a whole indicates that the DIY venue, while experiencing the effects of the ongoing retail headwinds, are managing to perform better than Lowe’s stores overall. And analyzing locations using the Spatial.ai: PersonaLive dataset reveals that Lowe’s DIY stores are particularly popular among rural segments, with more "Rural Average Income" and "Rural Low Income" segments in their captured markets than their potential market*. 

*A chain’s potential market refers to the population residing in a given trade area, where the Census Block Groups (CBGs) making up the trade area are weighted to reflect the number of households in each CBG. A chain’s captured market weighs each CBG according to the actual number of visits originating to the chain from that CBG. 

bar graph: lowe's DIY stores tend to capture more blue-collar, middle-class segments than Lowe's chain, outperforms in foot traffic.

Lowe’s can harness this data if it seeks to expand the DIY concept further to help it capitalize on its success among rural audiences – and other retailers can take note of the demand for hands-on workshops from this segment. 

Michaels: Embracing Family Fun

A third model for experiential retail empowers the customer to take the reins and decide when to schedule the in-store event – and who to add to the guest list. Craft chain Michaels, which has long emphasized child-friendly experiences like summer camps and free classes, recently introduced store-hosted birthday parties for kids up to age 13. 

Demographic data from both potential and captured trade areas suggest that this focus on kids activities is succeeding in attracting the family households in its trade area. Michaels attracts a larger share of married couples with children in its captured market than in its potential market, and has a captured market household size of 2.6, slightly larger than its potential market household size. The share of households in Experian: Mosaic’s “Suburban Style,” “Flourishing Families”, and “Family Union” segments were also all higher in Michaels captured market than in its potential market.

bar graph: Michaels trade areas over-indexed for suburban family segments. *Demographic Data from AGS: Demographic Dimensions, combined with Placer.ai Trade Area Data **Psychographic Data from Experian: Mosaic, combined with Placer.ai Trade Area Data

Michael’s seems to be positioning itself as a one-stop shop for crafters of all ages, and focusing on children’s events may help the chain attract more family segments to its stores. This serves as a reminder of the draw that quality children’s entertainment can provide and offers a blueprint for retailers wishing to attract more families to their locations.

Experience Is Everything

These three chains prove that there are plenty of ways to attract people into brick-and-mortar stores. By offering workshops, events, and in-store attractions, the three chains are building brand awareness and increasing their foot traffic.

Will experiential retail continue to dominate in 2024?

Visit placer.ai/blog to stay up-to-date on the latest retail trends. 

This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection. 

Article
Aldi & Lidl Making The Cut
One of the major stories of 2023 was the rise in food prices, and the increasing costs of food and other goods have helped discount grocers thrive. We checked back in with two bargain grocers – Aldi and Lidl – to see how they’re doing. 
Bracha Arnold
Apr 2, 2024
4 minutes

One of the major stories of 2023 was the rise in food prices, with costs up roughly 25% since 2020 – and the increasing costs of food and other goods have helped discount grocers thrive.

We checked back in with two grocery chains known for their bargain prices and private labels – Aldi and Lidl – to see how they’re doing. 

Key Takeaways: 

  • Visit numbers to Aldi and Lidl continue to grow year-over-year. 
  • Despite Aldi and Lidl’s similar merchandising strategies, the two chains serve different audiences. 
  • Lidl’s visitors tend to come from higher-income areas with larger household sizes compared to Aldi.

Low-Cost Leaders  

Aldi offers prices that rival those of discount grocers, making it a major player in the discount grocery segment. And these attractive prices have helped the company see significant visit growth over the past few years. Year-over-year (YoY) monthly visits to Aldi were up throughout 2023 and into 2024, with some of the growth due to the chain’s aggressive expansion. And the company plans to grow even further – Aldi has announced plans to open another 800 stores over the next few years. 

Lidl – another German-based grocer – opened its first location in Virginia in 2017. The chain currently has around 170 locations in the country, primarily on the East Coast, and is also expanding – albeit at a slower pace. Between February 2023 and February 2024, YoY visits to Lidl were up almost every month with only a slight dip in January 2024 – perhaps due to the unseasonal cold – a promising sign for the discount grocer as more consumers than ever choose low-cost food options.

graph: YoY visits to aldi and lidl elevated in 2023 and 2024

Similar Value, Different Visitors

Although both Lidl and Aldi are German-owned discount grocers, examining the demographics for the two brands' trade areas nationwide sheds light on the differences between the two chain’s consumer bases. 

Analyzing the trade area median HHI reveals that Lidl attracts a higher-income clientele than Aldi: The median household income (HHI) in Aldi’s trade area was slightly lower than the the nationwide median, with the median HHI in the chain’s captured market even lower than the median HHI in its potential market. This indicates that Aldi locates its stores in areas that are accessible to the average consumer and succeeds in attracting also the slightly lower income segments within its potential trade area. 

Meanwhile, Lidl’s potential market median HHI stood at $78.8K/year in 2023, and the median HHI in its captured market was even higher – $88.1K/year – indicating that Lidl stores are located in more affluent areas, and that the company caters to the wealthier households within those neighborhoods. 

The share of households with children in Aldi’s potential and captured market was also almost identical to the nationwide average – indicating once again Aldi’s success in reaching the average U.S. grocery shopper. Lidl, on the other hand, saw more households with children in both its captured and potential markets, with the share of households with children in its captured market around two percentage points higher than the share of households with children nationwide. So while Aldi and Lidl do share some similarities in terms of origins, preference for private label, and pricing, the trade area analysis points to major differences between the two chains’ audiences. 

 *A chain or venue’s potential market refers to the people that reside in its trade area, based on the business’ True Trade Area and weighted by census block group (CBG) within the trade area according to the size of its population. Captured markets represent the population that visits the business in practice, and the data is obtained by weighting each CBG according to its share of visits to the chain or venue in question.

bar graphs: aldi and lidl see customers with different income levels and family sizes. based on STI: PopStats dataset and placer.ai captured and potential trade area data

Similar Concepts, Different Customer Bases

Diving into the psychographic data for Aldi and Lidl adds another dimension to the trends revealed by the demographic data. While both brands are popular among suburban audiences – Aldi tends to attract a more blue-collar customer, while Lidl is frequented by a wealthier suburban segment. The share of visitors falling into the “Small Town Low Income” category was 7.5% for Aldi compared to 0.9% for Lidl. Conversely, Lidl saw 16.7% of its visitors falling into the “Upper Suburban Diverse Families” segment, while Aldi had 10.6% of its consumers in that category.

And while Aldi and Lidl have a hold on different suburban segments, the chains’ expansion strategies seem geared to grow each chain’s reach outside the other’s orbit. Lidl has been opening stores in big cities along the East Coast, including New York City’s tony Chelsea neighborhood, perhaps in a bid to reach more of the wealthier customers that favor the brand. Aldi, meanwhile, recently acquired grocery chains Winn-Dixie and Southeast Grocers, brands that typically attract a more price-sensitive consumer. This acquisition will significantly expand Aldi’s presence and will likely appeal to value-oriented shoppers, a segment already receptive to its offerings.

bar graph: alsi attracts more blue collar lower income consumer segments than lidl. based on Spatial.ai: PersonaLive dataset and placer.ai captured trade area data

Room For Everyone

The past few years have seen the grocery space adapting to an increasingly value-oriented consumer, and Aldi and Lidl have benefitted from this shift. As inflation cools and both companies expand their footprints, will they continue on their upward trajectory?

Follow Placer.ai’s data-driven retail analyses to find out.

This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection. 

Article
Exploring Luxury Hotel Brands’ Guest Segmentation
How do Waldorf Astoria and Ritz-Carlton guests differ, and where are they similar? Dive into the data to find out.
Bracha Arnold
Mar 28, 2024
3 minutes

Exploring Luxury Hotel Brands’ Guest Segmentation

The Waldorf Astoria and Ritz-Carlton hotels are two of the most recognizable names in luxury lodging. Both opened in New York City – the Waldorf Astoria in 1893 and the Ritz-Carlton in 1911 – and are owned by two major hotel corporations: the Waldorf Astoria is part the Hilton Hotels & Resorts portfolio of brands, while the Ritz-Carlton is part of Marriott International, Inc’s portfolio.

Who is most likely to visit each brand? What are the similarities – and differences – between the two hotels’ guest segmentations? We take a closer look at the demographic and psychographic data to find out.

Waldorf Astoria and Ritz-Carlton Attract High-Income Guests from Smaller Households

Analyzing the demographic makeup of the Waldorf Astoria and Ritz-Carlton’s trade areas by layering the STI: Popstats dataset onto captured market trade areas revealed that the Waldorf Astoria’s trade area has a higher share of households with children compared to that of the Ritz-Carlton (25.6% compared to 23.6%). But both chains had a smaller share of households with children in their trade areas relative to the nationwide average (27.6%). It seems, then, that singles or empty nesters may be more likely to book a luxury getaway than consumers with heavier parenting responsibilities.  

Unsurprisingly, the chains also attract a particularly high-income clientele: The median household income (HHI) in both brands’ trade areas is over 50% higher than the nationwide median ($108.4K and $104.5K for the trade areas of the Waldorf Astoria and Ritz Carlton, respectively, compared to a nationwide median of $69.5K). The data also showed that Waldorf Astoria’s trade area is slightly more affluent than that of the Ritz-Carlton – perhaps due in part to the Ritz-Carlton’s recent attempts to court younger guests.

bar graphs: the waldorf and Ritz-Carlton see visitors with higher median HHI, smaller families than Nationwide Median

Families Prefer the Waldorf Astoria, Smaller Households Go to the Ritz-Carlton

Leveraging the Spatial.ai: PersonaLive dataset to explore the psychographic composition of the hotel chains’ trade area further supports the distinctions between the brands highlighted in the demographic analysis. 

The psychographic analysis showed that the Waldorf Astoria had more family segments in its trade area than the Ritz-Carlton, while the Ritz-Carlton catered to more single and empty-nester households – as expected given the demographic composition of the chains’ trade areas. 

bar graphs: Families Prefer the Waldorf, The Ritz-Carlton Sees More Singles and Couples

Dining and Leisure Preferences

Luxury hotels are known for their impeccable service – and to curate the ideal guest experience, these brands need to accurately predict their visitors' dining and leisure preferences. Hoteliers can leverage the Placer.ai Marketplace and combine trade area data with various datasets – including data on consumers’ social media activity with tools like the Spatial.ai: FollowGraph dataset – to pinpoint their guests’ tastes and preferences.

Analyzing the preferences for certain types of foods or entertainment within the hotel chains’ trade areas revealed – once again – similarities and differences between the brands. Both chains’ trade areas included larger shares of  “Farm-to-Table Cooking Enthusiasts”, “Asian Food Enthusiasts”, and “Craft Coffee At-Home Enthusiasts,” as well as more “Opera Lovers” and “Salsa Music Fans” than the nationwide average. But the foodie segments were slightly more over-indexed within the Waldorf’s trade area, while residents of the Ritz-Carlton’s trade area seemed a little more keen on Opera and Salsa. These hotel chains can leverage this data to determine the type of dining or entertainment options that will set these brands apart from the competition and best attract their specific audience.

bar graphs: visitors to the waldorf & Ritz Carlton are fans of farm-to-table cooking, craft coffee, and opera

Customer Segmentation and Loyalty

The Waldorf Astoria and Ritz-Carlton continue to define luxury lodging in the country while attracting some of the nation's most discerning guests. Understanding the demographic and psychographic guest segmentation of each chain can help inform your loyalty strategy.  

For more data-driven travel & leisure insights, visit placer.ai/blog.  

This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.

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