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While a state’s share of brick-and-mortar retail visits generally tracks with its share of the U.S. population, the chart below shows that the relationship is not perfectly proportional. Some states, such as Texas and Florida, generate a larger share of retail traffic than their population size alone would suggest, while others, such as California and New York, account for a smaller portion of visits relative to their population base.
Mapping each state’s share of retail visits to its share of the population reveals a clear geographic pattern: Across much of the Sun Belt, retail visits tend to over-index relative to population, while under-indexing is more common along the West Coast and in parts of the Northeast.
Several structural dynamics may help explain this regional divide. Migration into Sun Belt markets has been driven in part by lower costs of living, and once there, households may have more discretionary income relative to high-cost coastal markets – supporting more frequent in-person shopping trips. At the same time, consumer behavior differs across regions: in higher-cost coastal and Northeastern markets, shoppers may be more likely to consolidate trips or shift spending online, contributing to fewer retail visits per capita.
For retailers and CRE professionals, these patterns suggest that a data-driven expansion strategy should account not just for population growth, but for how and where consumers choose to shop across regions.
Sun Belt markets may offer outsized opportunities for physical retail expansion, as higher-than-expected foot traffic signals strong in-person engagement and potential demand for additional brick-and-mortar supply. Conversely, in coastal and Northeastern markets, where visits under-index and e-commerce adoption is higher, success may depend more on experiential retail, premium formats, or omnichannel integration rather than footprint growth alone.
For more data-driven retail and CRE insights, visit placer.ai/anchor.
After failing to attract a buyer for its retail operations following its February 2026 bankruptcy filing, Eddie Bauer LLC announced it would close all of its stores – though the Eddie Bauer brand will continue to be sold online and through wholesale partners. The company has pointed to headwinds such as inflation and tariff uncertainty as major factors contributing to the chapter 11 filing.
But Eddie Bauer isn’t the only brand facing these pressures – and even in today’s challenging macroeconomic environment, some apparel brands are thriving. So what other factors likely contributed to Eddie Bauer’s decline? We dove into the data to find out.
Unsurprisingly, visits to Eddie Bauer’s store fleet had been declining for some time. In 2024, year-over-year (YoY) traffic to Eddie Bauer fell 9.7% compared to just 4.1% for sportswear and athleisure brands and 3.7% for traditional apparel. And although the brand’s YoY visit gap narrowed in 2025, it remained significantly larger than that of the broader categories.
Alongside the company’s explanations, commentators have pointed to other challenges – including rising competition from athleisure brands, limited traction in Asian markets, and a disconnect between the company’s typical older shopper base and the younger demographic it sought to attract. Observers have also noted that the brand’s shift toward outlet malls, as it closed underperforming full-price locations, blurred its premium identity and conditioned consumers to expect deep discounts.
But location analytics also suggest another way in which Eddie Bauer’s drift towards outlet malls may have undermined the company’s brick-and-mortar performance – a mismatch between Eddie Bauer’s core audience and that of the typical outlet mall shopper.
As retail destinations that typically require a drive and center on discretionary purchases, outlet malls tend to attract visitors from areas with higher median household incomes than the nationwide average. But Eddie Bauer’s audience appears to be even more affluent – suggesting that the brand’s core customers may not have been typical bargain-hunting outlet shoppers.
At the same time, Eddie Bauer’s audience skews older and less family-oriented than that of outlet malls overall. In 2025, households belonging to ESRI ArcGIS Tapestry’s “Mature and Retired Living” segment group accounted for more than half of the brand’s captured market – significantly higher than both the nationwide average and the share seen in outlet mall trade areas.
Meanwhile, other key outlet audiences – such as families – were substantially underrepresented in Eddie Bauer’s trade areas. And despite attempts to woo Gen Z consumers, the brand attracted relatively fewer “Contemporary Households,” a younger-skewing group that includes singles, couples without children, and other non-family households.
Retail turnarounds are far from impossible – especially for legacy brands with strong recognition. But in a retail environment with little room for error, success hinges on getting every detail right. As Eddie Bauer’s experience shows, that means keeping locations, target audiences, and positioning tightly aligned, to deliver a clear, compelling value proposition.
For more data-driven retail analyses, follow Placer.ai/anchor.
Over the past several months since our last self-storage update, the industry has remained surprisingly resilient even as its primary fuel source – housing turnover – dried up. With Public Storage's recent acquisition of National Storage Affiliates, we dove into the data to understand what's driving the category's ongoing growth.
Coming out of the pandemic, demand for self-storage facilities surged due to increased migration trends and living space downsizing trends. According to Extra Space’s December 2025 Company Presentation, 12.6% of U.S. Households utilized self-storage facilities in 2023, up from below 10% before the pandemic. Our location intelligence reinforces this data, as monthly visitation trends to self-storage chains continued to grow in 2025, albeit at a slower pace than previous years (below).
Looking ahead to 2026, can this momentum continue? Home sales have improved modestly as interest rates inched downward, but the industry has had to pivot to generate growth the past few years. With that backdrop, we’ve identified four trends that will define the category in 2026.
With fewer people moving, operators had to cut prices to attract new tenants, with "street rates" declining in recent years. According to [many operators], "street rates" for a 10x10 unit dropped 10%–15% year-over-year in 2025. To compensate, major REITs (like Public Storage and Extra Space) raised rates on current tenants. Because these tenants were also locked into their housing situations, they proved incredibly "sticky" – accepting the price hikes rather than going through the hassle of moving their goods. Our data also shows an increase in the share of frequent visitors (2+ times a month) to self-storage units, reinforcing the idea that storage has become a more embedded, utility-like part of their daily lives – and further reducing their likelihood to churn even as rents rise.
If you can't move, you improve. As migration trends and housing turnover trends have slowed, there appears to be a shift in the rationale behind why customers were renting self-storage units. Instead of "moving storage," demand has shifted toward "lifestyle storage." As homeowners renovated to accommodate hybrid work setups or cleared out spare rooms for new family members, they needed temporary space. We see this with the percentage of remote workers visiting the largest self-storage chains, which has steadily increased the past several years. In turn, this helped put a floor under occupancy rates, which have stabilized in the low-90% range for REIT-managed storage properties and in the low-80% range across all operators.
The self-storage industry is seeing regional divergence. Sunbelt markets (Phoenix, Tampa, Atlanta), which saw massive migration and development booms during the pandemic, faced a supply hangover in 2025. With too many new facilities opening just as migration slowed, these markets saw the steepest drops in pricing compared to high-barrier markets in the Northeast.
However, this “saturation" could offer opportunities within this category. Recently, CubeSmart and CBRE Investment Management announced a $250 million joint venture to acquire assets in these very high-growth markets. Their first acquisition? A property in Phoenix – the poster child for recent oversupply. This move signals a critical shift for 2026: while development is slowing, institutional capital is waking up. Major players are using this period of soft pricing to acquire high-quality assets in the Sunbelt, betting that the long-term population growth will eventually absorb the current supply glut.
While standard drive-up units remain the bread and butter of the consumer self-storage industry, 2025 saw a continued shift toward climate-controlled solutions as a key revenue driver. New development throughout 2025 and into 2026 has skewed heavily toward 100% climate-controlled facilities. As consumers store higher-value items – such as electronics, wine, and collectibles – rather than just "garage overflow," they have proven willing to pay a higher premium for strict humidity and temperature regulation.
Simultaneously, investors tracking the self-storage sector have historically looked to industrial cold storage (refrigerated warehousing for food and pharma) as a parallel play, given both asset classes benefit from similar "last-mile" logistics tailwinds. However, the 2026 outlook for the industrial side has shifted significantly.
While the rise of online grocery and pharmaceutical delivery initially made refrigerated warehousing a defensive darling, the sector is now digesting a massive pandemic-era development boom. The U.S. industrial cold storage market is currently facing a notable supply glut. As industry leader Americold recently highlighted, "[O]ver the last few years, it's in excess of 15% of incremental capacity that's been added mainly by a lot of new market entrants whose business model is to get a little bit of scale and then try to transact."
This creates a split narrative for 2026: while consumer climate-controlled self-storage continues to capture premium yields, the industrial cold storage sector is entering a period of recalibration, forcing operators to focus on absorbing excess capacity and improving efficiency rather than breaking ground on new builds. We see this in visitation trends to cold-storage leaders Americold and Lineage, where visits continue to trend downward versus 2022 as these chains see an increase in new competitors.
As we head deeper into 2026, the industry is watching for the "thaw." If interest rates moderate and housing turnover picks up, street rates could rally quickly. But until then, the name of the game is consolidation and efficiency. Expect more REITs to follow CubeSmart’s lead, partnering with institutional capital to scoop up modern, climate-controlled assets while smaller operators struggle to compete in a low-volume environment.
For more data-driven CRE insights, visit placer.ai/anchor.
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Recent McDonald's menu additions such as the annual Shamrock Shake release and the Big Arch Burger pilot appear to have generated only a modest lift in McDonald’s foot traffic. Although visits increased 5.5% year-over-year during the week of February 16th 2026 – the week of the Shamrock Shake's launch – traffic the following week dipped -0.5%, suggesting the seasonal item generated only a short-lived bump rather than a sustained lift in visits. And the heavily publicized Big Arch generated just a 2.2% YoY traffic boost during its launch week of March 2nd to March 8th 2026 – although performance may strengthen as the item gains traction with consumers.
So while these LTOs did generate modest traffic lifts for the chain, the impact was relatively muted compared to some of last year’s stronger performers, such as McDonald’s Grinch Meals. These results may suggest that consumers are becoming increasingly selective in their spending – potentially making it more difficult for QSR chains to rely on LTOs alone to drive meaningful traffic momentum without additional value-oriented offerings.
While recent LTOs delivered only modest gains on their own, pairing LTOs with a clearer value proposition – such as the upcoming McValue 2.0 – may prove more effective, with limited-time items drawing attention and value-focused offerings encouraging repeat visits. In a price-sensitive environment, this dual strategy could drive a more sustainable traffic lift than product innovation or value promotions alone.
For more data-driven restaurant insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Confidence in physical retail remains solid this year. More than 55% of survey respondents said they feel confident or very confident about brick-and-mortar performance in 2026, while only around 20% expressed concern.
This sentiment aligns with the broader performance of the sector. The chart below shows two consecutive years of modest but positive retail visit growth, with year-over-year (YoY) gains hovering around 1%. While that pace reflects a relatively stable – rather than booming – environment, it reinforces the idea that physical retail continues to demonstrate resilience despite macroeconomic uncertainty.
Still, the results also highlight an element of caution. Nearly half of respondents reported feeling neutral or concerned about the coming year, suggesting that while the foundation for brick-and-mortar retail remains strong, industry leaders are watching economic conditions closely.
At the same time, most respondents believe online retail will continue to grow faster than physical stores. Nearly 70% said they expect e-commerce to outpace brick-and-mortar growth over the next twelve months.
This outlook is hardly surprising given e-commerce’s smaller starting point and the ongoing digital expansion across the retail landscape. But crucially, the expectation of stronger online growth does not translate into pessimism about stores. Nearly a third of respondents said they were actually more bullish on physical retail than on e-commerce.
These findings suggest the industry has moved beyond the once-dominant narrative that e-commerce would inevitably replace physical retail. Instead, the data reflects a growing consensus that the two channels are increasingly complementary – a story also supported by visit data, which shows e-commerce activity growing faster than brick-and-mortar retail even as both continue to expand. The rise of online retail doesn’t reduce the necessity of physical stores – it pushes retailers, brands, and landlords alike to develop clearer strategies for how online and offline channels work together to create a seamless consumer journey that leverages the unique advantages of each.
When we asked professionals about the role agentic AI could play in retail in the coming years, our expectation was a resounding vote for the lift it would provide e-commerce. And indeed, 44% of respondents said they expect agentic AI to increase the share of online retail.
However, reflecting the growing recognition that retail’s future lies in more harmonized commerce, 34% of respondents said they believe agentic AI will lift all boats – increasing incremental growth across commerce more broadly.
This is a significant signal. It reinforces the idea that innovation, whether centered on physical or digital shopping, is most powerful when it creates value across the entire ecosystem. Rather than viewing technology as a zero-sum competition between channels, many retail leaders increasingly see tools like AI as ways to strengthen the overall shopping experience. And that perspective makes it more likely that retailers and brands will evaluate new technologies through a broader lens that prioritizes integrated commerce.
Understanding why consumers visit stores remains central to shaping the next phase of brick-and-mortar retail. When survey participants were asked to identify the key drivers of in-store visits, tactile experiences topped the list, with nearly 80% of respondents pointing to the ability to see, touch, and try products as among the biggest advantages of physical retail. Another 70% highlighted the enjoyment of the in-store shopping experience itself – emphasizing another element that is difficult to replicate online.
At the same time, respondents expressed skepticism about some of the strategies often cited as drivers of store traffic. Only 12% identified services such as buy-online-pickup-in-store (BOPIS) or in-store returns as major traffic drivers. This suggests that while these services are important components of omnichannel retail – reflected, for example, in a growing share of short in-store visits across industries – they may not yet be fully integrated into shopping journeys in ways that maximize their potential.
Perhaps most surprisingly, only 30% of respondents said stores excel at inspiring shoppers to discover new products. Yet this capability may represent one of brick-and-mortar retail’s greatest untapped opportunities. Physical environments are uniquely positioned to spark discovery through merchandising, layout, and experiential elements – factors that can expand baskets and deepen customer engagement.
Industry sentiment also varies significantly across retail segments, with sector-level expectations closely tracking last year’s visit performance. When asked whether they expected various categories to grow, remain stable, or decline over the next twelve months, respondents were more likely to express confidence in continued growth or stability for segments that experienced stronger YoY traffic trends in 2025.
Wholesale clubs, which saw visits rise 5.0% YoY in 2025, topped the list – with 97% of respondents expecting growth or stability in the months ahead, followed by grocery stores at 96%. The strength of both sectors reflects broader consumer trends, including suburban living, increased home cooking, and a heightened focus on value and wellness.
Still, respondents are significantly more bullish on wholesale clubs than on traditional grocery stores: Breaking down the growth / stability outlook down further, 61% of respondents expect clubs to see continued growth, compared with about 35% for grocery stores.
One reason may be the club model’s ability to capture large shopping baskets. While consumers today are increasingly willing to visit multiple stores to find the best value or selection, club retailers excel at capturing a significant share of the shopping list once they secure the visit. Grocery stores, on the other hand, attract frequent trips – but these may include fewer items as shoppers spread spending across multiple retailers. This dynamic may push grocers to focus more heavily on specialization, differentiated offerings, and higher value per visit.
Mass merchandisers such as Walmart and Target also received strong confidence scores, reflecting Walmart’s recent performance and expectations surrounding Target’s ongoing turnaround strategy. Meanwhile, discount and dollar stores – another category that has performed well recently – were widely expected to remain stable, with fewer respondents predicting continued rapid growth for the sector in the months ahead.
There are few sectors we love talking about more than malls. Several years ago, the prevailing expectation was of a perpetual decline for the sector as a whole. But the “death of the mall” narrative has quickly diminished – or at least evolved. In our survey, 54% of respondents expected continued success for Tier 1 malls, while 30% anticipated decline across all mall types. Only 16% expected Tier 2 malls to perform well, and less than half of those believed that success would extend further down the tier ladder.
This largely aligns with visit data, with top-tier indoor malls driving significant success in recent years – a trend that will likely be further reinforced by the continued shift of key audiences toward the suburbs.
However, the potential of Tier 2 malls remains an area worth watching. A major part of the success of top malls has been a shift away from heavy concentrations of apparel and beauty toward more diverse tenant mixes, along with a stronger emphasis on elevated dining and experiences. This has been a critical element for the highest-performing malls. But in an environment where space is increasingly at a premium – and where less space is being dedicated to apparel and beauty in these top locations – a significant opportunity may emerge for Tier 2 malls to provide a stage for retailers that can no longer find a home in the most sought-after centers.
The result is an opportunity for these properties to become the “big fish” in smaller ponds, particularly if they focus on building tenant mixes that complement major regional players rather than compete with them directly. Executed well, this strategy could reduce direct competition while creating more destinations where consumers want to spend time.
Industry sentiment, especially when combined with visit data, offers a valuable snapshot of how retail is likely to evolve in the year ahead. Together, they point to a sector defined by steady physical retail performance, growing integration between online and in-store channels, optimism around technologies like AI, and shifting opportunities across segments from wholesale clubs and grocery to evolving mall formats.
For more data-driven retail insights visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Swig, the Utah-born drive-thru concept that helped popularize customizable dirty sodas, has evolved from a regional novelty into one of the fastest-growing beverage chains in the country. Known for mixing classic soft drinks with flavored syrups, creams, and fruit add-ins – alongside cookies and pretzel bites – the brand has expanded well beyond its Mountain West roots.
This expansion is fueled by significant online hype, with new locations often generating lines that wrap around the block and leave some customers waiting over an hour to try their first drink. And as the brand pushes deeper into the Sunbelt and beyond, location analytics offer a window into how this growth is impacting traffic trends and reshaping the brand's audience.
Unsurprisingly, the data shows that as Swig has expanded its footprint, it has successfully grown its overall traffic. In February 2026, visits to the chain were 137.9% higher than in February 2023 – and up 30.7% year-over-year compared to February 2025.
The data also shows the emergence of a clear seasonal pattern, with visits to Swig peaking each year in the summer as people seek out cool soda treats to beat the heat. Notably, the magnitude of the summer peak in 2025 was larger than ever before, suggesting that as the chain becomes more mainstream, its seasonal appeal may be increasing. But the dramatic increase in off-season visits as well shows that Swig is successfully building a loyal customer base that craves its offerings year-round.
This rapid growth is also leading to a meaningful broadening of Swig’s customer base. While the chain’s trade areas still remain affluent relative to the average U.S. household, the median household income (HHI) of its captured market is dropping as it reaches a more varied demographic.
And while "Wealthy Suburban Families" and "Upper Suburban Diverse Families" remain Swig’s largest audience segments, their total share of the market has edged down as engagement deepens across additional cohorts. This includes, notably, households in Blue Collar Suburbs who are now overindexed at 8.1% of Swig’s captured market, compared to a 6.9% nationwide baseline.
As Swig continues its transition from a niche favorite to a broad staple, it will inevitably face the challenges of sustained growth, such as maintaining unit-level productivity and operational consistency. However, for now, the data and the visible excitement surrounding new openings suggest that the dirty soda pioneer still has plenty of fizz left.
For more data-driven dining analyses follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
