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This year has posed challenges for limited-service dining chains as inflation and higher prices continued to weigh on consumer traffic. We analyzed visitation trends in 2025 so far across major segments to better understand which categories are holding up – and which may need to adjust strategies.
This year brought significant challenges for the limited-service dining industry, as persistent price increases kept many would-be diners at home. Even industry giants like McDonald’s reported declines in same-store sales as lower- and middle-income consumers pulled back spending. Yet several categories, including the ever-impressive chicken segment, managed to buck the trend.
The chart below highlights the differences in YoY foot traffic for major limited service dining concepts in H1 2025. Pizza, burger, and sandwich chains experienced declines, while coffee, chicken, and Mexican-inspired concepts emerged as the growth drivers in terms of overall visit increases.
These segments were likely aided by aggressive unit expansion and consumer preferences shifting toward more affordable, customizable, and protein-forward options. Coffee continues to hold steady as a daily staple, while chicken and Mexican-inspired operators are capturing demand for protein-forward and customizable formats.
However, per-location data tempers this growth narrative. Visits per store declined across every major category – even those with overall visit increases – indicating that expansion may be outpacing underlying demand and pushing the segment toward potential oversaturation.
Recent summer data underscores the cautionary signals. Year-over-year traffic growth for coffee, chicken, and Mexican-inspired concepts was weaker in July than in the first half of the year. By August, declines had spread across nearly every category – with chicken chains in particular seeing a dip in traffic and an even steeper drop in average visits per location – leaving coffee as the only segment to sustain growth.
This broader slowdown in limited-service dining, combined with persistent economic uncertainty, suggests that consumers may be scaling back restaurant spending – even in categories traditionally viewed as more budget-friendly.
While 2025 has been marked by volatility, the underlying consumer appetite for convenient, protein-forward, and customizable dining is helping some limited-service segments stay ahead of the pack. Still, visit per location data suggests that expansion plans may need to be put on ice for the next few quarters.
Instead, operators that focus on menu innovation, building loyalty, and driving higher output per store stand to capture demand when economic pressures ease. As confidence rebounds, concepts that have expanded strategically may be especially well positioned to benefit from renewed consumer traffic.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
After a strong spring for mall traffic, momentum slowed over the summer. As the chart below shows, visits in June declined year-over-year across all three formats, while July and August traffic leveled off.
Yet, even in this softer environment, indoor malls stood out as the only format to register growth – albeit modest – in both July and August. At the same time, outlet malls managed to close their YoY visit gap, likely buoyed by families looking to save on back-to-school shopping. This trend also points to the potential for a rebound in the format, as consumers’ growing focus on value continues to shape shopping behaviors in new ways.
A softer Labor Day capped off the slower summer, with slight dips in visits across all three mall formats compared to Labor Day weekend 2024 (though indoor malls continued to lead with the smallest YoY visit gap). Outlet malls saw the biggest drop, which combined with their flat August performance, suggests that shoppers frequented outlets earlier in the month rather than holding off for Labor Day promotions.
Taken together, these trends indicate that the summer slowdown was not simply the result of consumers holding back for holiday sales. Instead, with sentiment weakening, shoppers appear to be reducing discretionary purchases that typically drive mall traffic, or looking for better value on a routine basis rather than waiting for special sales.
The decline in average mall visit length offers another indicator of softening consumer sentiment and a cutting back on discretionary purchases. Visit length plummeted over the pandemic as consumers tried to limit their time spent in enclosed spaces, but the average visit duration to malls rose in 2023 and again in 2024 – suggesting that malls were slowly regaining their role as destinations for leisure, dining, and extended shopping trips.
The drop in August 2025, however, signals a reversal of that momentum, perhaps reflecting heightened consumer caution and a renewed focus on efficiency and essentials over browsing and discretionary spending.
Malls’ strong visitation trends just a few months ago caution against drawing overly dire conclusions, and the softer summer may represent a temporary reset rather than a lasting shift. Seasonal headwinds, travel, and consumer caution likely weighed on recent performance, while the steady resilience of indoor malls points to enduring shopper demand for in-person experiences. Outlet malls' success in closing their visit gap also adds reason for optimism.
The upcoming holiday season offers malls a chance to regain momentum and recapture consumer attention. While recent trends highlight caution and shorter visit durations, they also underscore consumers’ growing appetite for value and convenience – dynamics that indoor and outlet malls are uniquely positioned to meet. By pairing value-driven promotions with engaging experiences and festive activations, malls can reassert their role as destinations not just for shopping, but for leisure and community during the holidays. This combination positions shopping centers to benefit from seasonal demand, even as consumers remain more selective with discretionary spending.
For more data-driven consumer insights, visit placer.ai/anchor
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more
After a period of robust growth following COVID, the eatertainment sector has slowed. Rising prices and economic uncertainty have led many consumers to tighten their budgets, cutting back on discretionary activities. But Q2 2025 data points to an emerging trend that could reshape the industry's trajectory: unlimited-play subscription models that drive repeat visits to major chains.
Eatertainment’s leading brands have followed very different trajectories since 2019. Topgolf and Dave & Buster’s expanded significantly after COVID, driving overall visits above 2019 levels and outperforming the broader full-service restaurant (FSR) segment. By Q2 2025, Topgolf’s systemwide foot traffic was up 59.2% compared to the same period in 2019, while Dave & Buster’s overall visits rose 7.1%. However, both chains began to slow at the unit level in 2022 as inflation weighed on household budgets.
Chuck E. Cheese, meanwhile, shuttered dozens of locations after its 2020 bankruptcy. But in mid-2024, the brand’s systemwide and per-location visits began rebounding significantly, surpassing even the broader FSR segment by Q1 2025.
Chuck E. Cheese’s resurgence can be traced to a revamped Summer Fun Pass program launched in the summer of 2024. By offering unlimited play, the company drove a dramatic increase in repeat visits – and the model proved so successful that the company extended it year-round, fueling sustained visit growth that continued into 2025.
Between March and May 2025, per-location visits to Chuck E. Cheese surged 17.6% to 23.0% year over year (YoY), before stabilizing in June and July as the chain began lapping its extraordinary 2024 performance. Importantly, this plateau doesn’t indicate decline – instead, it highlights Chuck E. Cheese’s ability to maintain traffic levels that seemed unimaginable just two years ago.
Chuck E. Cheese’s loyalty surge also shows no signs of abating. In June 2024 12.0% of visitors came in at least twice during the month – up from 7.2% to 8.0% the previous summer. And although repeat visitation dipped somewhat when school resumed in the fall, it remained elevated YoY and rebounded again this summer.
Topgolf has long relied on expansion to drive growth. But even as overall foot traffic has continued surging past pre-COVID benchmarks, visits per location began declining in 2022.
Recent data, however, suggests this dynamic is shifting. Since May, the chain has posted high single-digit per-location YoY growth – a clear indicator of unit-level recovery. And though same-venue sales still fell 6.0% last quarter, the company raised its guidance, signaling an improved outlook.
Here too, loyalty metrics point to the central role of Topgolf’s revived Summer Fun Pass in reigniting traffic by offering value-conscious consumers more affordable access to its premium experience. Though the gains are smaller than those seen by Chuck E. Cheese’s, they still mark a meaningful step in Topgolf’s recovery.
Dave & Buster’s flagship chain continues to lag peers on YoY visitation, with Q2 2025 traffic below 2024 levels. Still, visit data for May to July 2025 points to an improving trend, aligning with the company’s recent report of better comp sales in June.
Once again, progress appears tied to a new subscription model – Dave & Buster’s first-ever Summer Season Pass. Priced similarly to last year’s new Winter Pass, but timed to coincide with school and college vacations, the summer program significantly boosted repeat visits and strengthened customer engagement. And although per-location traffic at Dave & Buster’s remains a challenge, the brand’s growing loyalty base and expanding footprint give it a foundation for steady, sustainable growth.
Much like gym memberships, affordable flat fees for gameplay at eatertainment venues allow budget-conscious consumers to stretch their dollars by visiting more often. And these subscription-based models appear to be resonating with consumers in 2025.
But the model comes with its own challenges. For Chuck E. Cheese, Topgolf, and Dave & Buster’s, the key test will be turning higher visitation into greater spend. Converting traffic gains into food, beverage, and event revenue – without eroding margins – will ultimately determine whether subscription-driven loyalty can deliver sustainable long-term growth.
For more data-driven consumer insights, visit placer.ai/anchor.
Starbucks launched its latest fall menu on August 26th, 2025, which included the fan-favorite Pumpkin Spice Latte (PSL). How did the return of the anticipated beverage impact visits this year? We dove into the data to find out.
The fall menu launch and PSL return drove significant visit spikes to Starbucks, as shown in the chart below. And traffic on this year's PSL launch was nearly identical to 2024 levels – highlighting the remarkable consistency of the seasonal offering that has now become a cultural staple. The ability of the PSL to drive traffic at scale – even after two decades – underscores its unique role in Starbucks' playbook.
While the PSL's appeal is coast-to-coast, enthusiasm varies geographically.
The map below plots the increase in Starbucks visits on the launch of the fall menu compared to each state's pre-fall menu launch daily average. The Mountain region emerged as this year's PSL epicenter: Utah led the nation with a traffic surge of over 40% above its daily average, with neighboring states like Colorado, Idaho, and Nevada also showing exceptional gains. The Midwest and Appalachia, including West Virginia and Kentucky, followed with their own impressive double-digit increases.
By contrast, increases were more muted in the Northeast and Southeast, with single-digit visit growth in Louisiana, Mississippi, Georgia, New York, Vermont, and New Hampshire. Together, these patterns reveal both the universal draw of Starbucks’ seasonal offerings and the regional nuances that shape consumer response.
While competitors like Dunkin' and Dutch Bros. also leverage seasonal menus to attract customers, their launch-day boosts don't match the scale of the PSL phenomenon, as shown in the chart below. Starbucks has successfully transformed a menu update into a highly anticipated cultural moment that competitors struggle to replicate.
This data suggests that Starbucks' fall launch doesn't just boost its own traffic – it sets the benchmark for the entire industry. The brand’s ability to blend product innovation with cultural relevance reinforces its position as the undisputed leader in the seasonal beverage market.
The data from the 2025 fall menu launch suggests that the Pumpkin Spice Latte is far more than a seasonal beverage; it is one of Starbucks' most reliable and defensible strategic assets. The popular LTO provides a predictable traffic and revenue anchor, transforming the fall menu and the PSL at its center into a reliable financial instrument that widens the company's competitive advantage.
Ultimately, the enduring success of the PSL highlights Starbucks' mastery in transforming a product into a cultural tradition, proving that the most powerful driver of consumer behavior isn't just the product itself, but the anticipation and ritual built around it.
For more data-driven insights, visit placer.ai/anchor
Secondhand shopping has emerged as a major storyline this season amid potential tariff-driven apparel price hikes – but foot traffic data shows that thrifting's move into the mainstream has been years in the making. We dove into the data to assess the state of the thrift store segment in 2025 and explore what’s driving its continued momentum.
Thrift store foot traffic has been on an impressive upward trajectory since COVID. In Q2 2025, visits were up 39.5% compared to Q2 2019 – far exceeding the 9.5% growth seen across the broader clothing industry.
This visit growth advantage reflects a mix of factors, including heightened economic pressures and sustainability concerns. In addition, while much apparel shopping has shifted online – and digital resale platforms like ThredUp are gaining traction – thrifting remains inherently experiential and in-person.
Thrifting’s unique seasonality also highlights its important role in the consumer shopping cycle. As the chart below illustrates, conventional apparel peaks during the holiday shopping season (Q4) while thrift stores hit their stride in summer (Q3) – likely buoyed by warm-weather wardrobe refreshes and back-to-school shopping.
A closer look at year-over-year (YoY) trends show industry-wide thrift store visit increases outpacing per-location gains, suggesting that the segment’s growth is partly driven by store openings. Yet established locations are thriving too, with average visits per location continuing to rise even against last year’s strong benchmarks.
This dual pattern – new stores bringing in additional shoppers while established locations continue to grow – shows that thrifting’s momentum reflects true market expansion rather than merely a redistribution of demand.
Demographic data also points to thrifting’s ongoing move into the mainstream. The median household income of areas feeding visits to thrift stores has risen steadily since 2019, signaling a significant broadening of these stores' customer base beyond their traditional lower-income demographic.
Geographically, thrift shopping has also expanded beyond its urban roots. The share of visits from rural, semi-rural, and suburban communities has climbed consistently over the past six years, making secondhand shopping a fixture of consumer culture across regions and income levels.
With potential tariffs threatening to raise the cost of imported clothing, continued economic pressures, and rising demand for sustainable alternatives, thrift stores appear poised to thrive well into the future. Will secondhand visits climb to new highs this summer?
Follow Placer.ai/anchor to find out.
Whether it’s a family picnic, a romantic stroll, or a casual jog, local parks have long been woven into the fabric of American life. In recent years, however, when and how people use these green spaces has shifted in important ways.
Using Placer.ai’s index of 3,000 local parks (i.e., smaller parks within cities, towns, and suburbs and excluding national and state parks), we analyzed visitation patterns over the past year and compared them to pre-COVID baselines. The results reveal not only a steady rise in park traffic, but also meaningful changes in how Americans engage with these public spaces.
Visits to local parks have steadily increased since 2019 as shown in the graph below – reflecting a sustained post-pandemic shift toward outdoor activities.
But the data also shows an interesting seasonal shift. Unsurprisingly, park visits tend to peak in spring and summer (Q2 and Q3), and drop in winter. But whereas in 2019 and 2021, Q3 slightly outperformed Q2, this trend began to reverse in 2022 – and over the past three years, spring and early summer have consistently outpaced the July to September period. Additionally, while Q2 visits have grown year after year, Q3 visits began to decline in 2024 – and July 2025 data suggests the trend may be continuing.
The shift, though subtle, may be tied to extreme summer heat waves in recent years – but it remains to be seen if this pattern will hold long-term.
Beyond sheer numbers, how people use parks is also changing. Since 2019, the share of visits lasting under 30 minutes has dropped, while visits over 30 minutes have increased – pointing to more intentional, extended outings that may include picnics, sports, or social gatherings.
At the same time, the share of weekday and early-day visits have declined, while weekend and evening visits have grown. This suggests that park trips are increasingly seen as dedicated leisure activities – part of people’s weekend plans rather than casual, quick visits.
Meanwhile, analyzing parks' trade areas indicates a subtle but significant shift in the demographic profiles of park-goers.
In both 2018/9 and 2024/5, park visitors tended to come from relatively affluent areas, with median household incomes (HHIs) above the nationwide average of $79.6K. But the analyzed period saw a modest but significant decline in the median HHI of parks’ trade areas. indicating a broadening of the audience making use of these spaces.
This shift was accompanied by an increase in the participation of families with children – further evidence of the emergence of local parks as communal, family-oriented spaces.
The growth in visitation along with the shifts in timing, duration, and demography carry important implications for local governments and park planners – and understanding these trends can help cities serve their communities and allocate relevant resources more effectively.
For example, with weekend visitation on the rise, cities could plan more park events on Saturdays and Sundays to maximize attendance and community engagement. In addition, more weekend visitors may require expanded parking, public transport options, or bike access to accommodate higher demand.
The growth in later and longer park visits may also suggest a greater need for improved evening amenities, such as better lighting for safety and extended hours for public facilities. Longer visits could also mean higher demand for seating, shaded areas, restrooms, and refreshment vendors. And more families with children could drive demand for enhanced playground equipment, family-friendly programming, and child safety features.
By aligning park services with these evolving patterns, local governments can better serve residents, attract more visitors, and make the most of the growing enthusiasm for outdoor public spaces.
For more up-to-date insights into population movement and civic trends, explore our free migration tool.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
