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The last full week before Christmas (December 15th to 21st) saw massive seasonal spikes in traffic across the board, underscoring the continued importance of physical retail during the holiday season. But while visits rose broadly compared to the year-to-date (YTD) average, year-over-year comparisons tell a more nuanced story, with many traditional gifting categories experiencing modest declines relative to 2024.
Part of this softness likely reflects the calendar shift. Super Saturday fell on December 20th in 2025 but on December 21st in 2024, so 2025 holiday shoppers enjoyed an extra day between Super Saturday and Christmas to complete last-minute purchases. Yet a deeper look at the data suggests that timing alone does not tell the full story. Value-oriented retailers – including dollar stores, thrift stores, and off-price chains – saw traffic remain flat or even increase year over year (YoY) despite the same calendar shift.
So consumers are still spending, but they are trading down, actively seeking deals, and gravitating toward “treasure hunt” retail experiences rather than traditional discretionary splurges.
In a season defined by economic prudence, the most immediate winners were the retailers promising the most bang for the buck. Discount & Dollar Stores – not a traditional holiday category – saw a healthy seasonal uplift of 37.3% compared to their weekly average as well as a 3.8% traffic increase compared to 2024. In contrast, Superstores saw smaller spikes compared to the YTD average and YoY visits dips of 4.6%.
The outperformance of dollar stores suggests that shoppers were making targeted, smaller-basket trips for affordable essentials and stocking stuffers rather than relying solely on the "one-stop-shop" giants.
The "traditional" holiday categories, including apparel and electronic stores, experienced their expected massive seasonal "pop," but – like superstores – struggled to match the highs of 2024.
And while some of the decline can be explained by the calendar shift, the double-digit YoY drop in traffic to key holiday categories such as department stores suggests that timing alone does not account for the slowdown. Instead, the data indicates that consumers are still showing up to buy gifts, but are purchasing fewer items or choosing lower-priced alternatives – forcing traditional discretionary retailers to compete more aggressively for a shrinking share of wallet.
Malls showed a similar pattern, with strong seasonal traffic surges alongside YoY declines – although these YoY gaps were far smaller than in other discretionary categories. This resilience suggests that, despite headwinds facing individual retailers, the mall itself remains the central hub of the holiday shopping experience.
The off-price sector delivered one of the strongest signals this season, posting sharp seasonal traffic surges alongside modest YoY gains despite unfavorable calendar shifts. Thrift stores also stood out, recording a notable YoY increase in visits even as traffic came in slightly below the category’s YTD weekly average – likely reflecting the category’s year-round strength and its relatively recent emergence as a holiday shopping destination.
This data underscores the outsized role of value perception in shaping holiday shopping behavior and highlights the growing appeal of the “thrill of the find.” Whether hunting for a designer deal or uncovering a one-of-a-kind vintage piece, consumers increasingly favored discovery-driven experiences over the standardized assortments of traditional retail.
For retailers looking ahead to 2026, the lessons of this holiday season are stark. First, value is non-negotiable – consumers are actively migrating to formats that offer perceived savings. Second, the mall is not dead, but it is evolving. The format remains a critical seasonal traffic driver, but it must compete harder on convenience and experience. Finally, the success of the off-price and thrift sectors suggests that inventory freshness and the "treasure hunt" dynamic are powerful tools to combat consumer fatigue. As we close the books on 2025, it’s clear that while the consumer is still shopping, they are doing so with a sharper, more critical eye.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Black Friday has long served as a reliable anchor in the retail calendar. But some retailers place less weight on the post-Thanksgiving rush – or even opt out of it altogether – in favor of promotional windows that better align with their customers or brand values.
We analyzed foot traffic patterns at two such retailers, REI and IKEA, to see how alternative promotional strategies can shape visit performance throughout the year.
Mission-driven REI’s decision to close on Black Friday is a deliberate break from retail tradition. The brand’s long-running #OptOutside initiative reflects its commitment to outdoor activity and to the well-being of its employees, who get the day off to spend with friends and family.
The graph below highlights the foot traffic impact of the decision: while the traditional apparel and recreational & sporting goods categories experienced a sharp surge during the week of Black Friday, REI’s visits dropped below its 2025 YTD average.
Even so, the data indicates that REI still captures seasonal momentum. The retailer’s pre-Thanksgiving Holiday Sale delivered a modest visit lift that partially offset its voluntary pause on one of the category’s highest-traffic days. And REI’s post-Black Friday sales – Cyber Monday and last-minute gifts sale – appeared to do some heavy lifting for the brand, while the anticipated end-of-year sale is likely to provide an additional foot traffic boost as shoppers gear up for winter activities.
And beyond the holidays, REI follows a distinct promotional rhythm of its own, leaning into moments – like the start of summer – that reflect the seasonal outdoor needs of its customers. The retailer’s annual Anniversary Sale in May delivered the largest weekly visit spike of 2025, with demand for warm-weather gear sustaining elevated traffic in the weeks that followed. And unlike traditional apparel and recreational and sporting goods retailers, which saw a pronounced back-to-school visit surge in early August, the brand saw a smaller bump during its end-of-summer Labor Day sale.
REI’s alternative holiday cadence sets up an interesting comparison with other retailers – like IKEA – that hold Black Friday sales events but rely less heavily on the milestone than their wider category.
As shown in the graph below, the furniture and home furnishings segment received its largest visit boost of the year in the weeks leading up to and including Black Friday, as consumers likely took advantage of big sales events to spruce up their spaces in anticipation of hosting family and friends for the holidays. IKEA, however, saw just a modest November lift, with weekly visits remaining below the chain’s year-to-date average.
Instead, IKEA anchors its promotional calendar around several event-driven periods throughout the year – most notably its summer sale window from June through August, when the brand capitalizes on home furnishing demand during the peak moving season. Other events, such as IKEA’s winter clearance sale from December 2024 through early January 2025 helped stabilize post-holiday traffic at a moment when category visits softened.
REI and IKEA’s visit trends underscore the value of a promotional calendar built around brand alignment rather than conventional retail expectations. Neither retailer maximizes Black Friday in the way their respective categories do, yet both demonstrate how targeted seasonal events can cultivate consistent demand outside of traditional peak periods.
For more retail insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Luxury apparel retailers have long been central to the holiday experience, carrying premium gifts for the special people in our lives and offering intricate window displays to admire while out and about. And more recently, thrift stores have also entered the holiday shopping conversation as budget-conscious and sustainability-minded consumers increasingly turn to this segment.
We dove into the data for the luxury apparel and thrift store segments to explore the trends defining each space this holiday season.
Bifurcation in apparel, which has been one of the defining themes of 2025, remains a factor during the holiday season thus far. Many consumers continue to prioritize value as inflation weighs on household budgets, while high-end segments are sustained by affluent shoppers less affected by near-term economic headwinds.
The graph below shows the latest visit trends for thrift stores and luxury apparel retailers, highlighting this bifurcation. Thrift stores have posted consistent double-digit visit growth through the second half of 2025, suggesting that economic pressure, sustainability concerns, and the appeal of the treasure-hunt experience are pushing more consumers toward secondhand shopping. And even though thrift store visits don’t generally surge during the holidays (consumers, it seems, prefer gifting from traditional retail channels), Black Friday traffic to the segment surged this year – highlighting the category's growth potential this holiday season.
At the same time, luxury retailers are also maintaining their footing, outperforming traditional apparel. With the exception of a few softer months, luxury visits have hovered near or above 2024 levels for most of the year, as higher-income shoppers continue to stabilize the segment’s performance.
With the core holiday period in full swing, both ends of the apparel spectrum appear positioned to succeed in the current bifurcated retail landscape.
The bifurcation in apparel and its impact on consumer behavior becomes even more apparent when analyzing the trade area median household income (HHI) of the thrift and luxury segments.
The chart below shows that since 2022, the median HHI of luxury apparel retailers’ captured markets has continued to rise – reinforcing the category’s growing dependence on higher-income shoppers as prices climb and more aspirational consumers shift to other segments.
And this trend is also impacting holiday consumer dynamics. Historically, the median household income (HHI) for luxury retailers dips in October and November as middle-income shoppers enter the market for gifts. However, as the sector's baseline affluence rises, the holiday audience is following suit, with the income gap between year-round and seasonal shoppers narrowing. This suggests that the traditional middle-income splurge is waning, replaced by a holiday consumer who increasingly mirrors the high-income profile of the core luxury client.
On the opposite side of the apparel spectrum, the thrift segment appears to be benefitting from the economic headwinds that have put luxury out of reach for many average-income consumers. The data shows that the segment’s captured market median HHI has inched upward since 2022 (although still below the nationwide median of $79.6K) – suggesting that some higher-income consumers are seeking price relief by trading down to thrift stores.
And while the segment's captured market median HHI also decreases slightly in October and November, the decline is less marked than for the luxury segment, indicating only limited leakage of higher-income thrift visitors during the holiday season. These trends suggest that the thrift segment is benefiting from a more price-sensitive consumer base, as its trade area continues to broaden to include a greater share of higher-income households.
Foot traffic and consumer trends across the luxury and thrift segments reveal deeper shifts in the apparel industry. For luxury retailers, a core affluent audience continues to anchor year-round performance, while the aspirational holiday shopper who once traded up for premium gifts appears less engaged than in previous years. Meanwhile, the thrift segment – and other segments traditionally catering to lower-income shoppers – seem to be benefitting from an increasingly bifurcated landscape that has expanded their reach among a wider range of consumers.
While luxury retailers can’t control macroeconomic conditions, they can double-down on the authentic, premium experiences that sustain high-income loyalty and have historically drawn aspirational shoppers during the holidays. At the same time, thrift stores can’t simply introduce premium merchandise to attract higher-income shoppers, but they can continue to invest in store operations in ways that enhance the treasure-hunting experience and strengthen their overall value proposition.
For more holiday retail insights, visit Placer.ai/anchor.
The Sacramento-Roseville-Folsom metro area is emerging as one of California’s most resilient growth stories. Between 2021 and 2023, the region added residents at a steady, if modest, pace, even as the state overall faced declining or stagnant population trends. And by 2024, the CBSA pulled ahead of the national metro average for year-over-year (YoY) population growth, outpacing major California peers including Los Angeles, San Francisco, and San Diego.
What’s driving this momentum? And how is Sacramento’s rise shaping local retail and dining trends?
One factor behind Sacramento’s rise may be its economic diversity. The metro area is over-indexed for a broad cross-section of audience segments, ranging from wealthy and upper suburban families earning more than $100K to young urban singles and professionals bringing in less than $75K. And though the area’s median household income (HHI) sits below the California baseline, the diversity of household types – each contributing different spending patterns – creates a strong foundation for continued economic growth.
Location analytics also show that Sacramento’s expanding, economically diverse population is fueling a flourishing retail scene. From May through October 2025, overall retail visits in the CBSA rose YoY, outperforming California’s state average and keeping pace with national trends. In several key categories – including discount and dollar stores, home furnishings, superstores, and traditional apparel – the metro area exceeded both state and national benchmarks, underscoring Sacramento’s rising consumer strength and regional momentum.
Greater Sacramento’s dining scene is also thriving. Fast-casual and quick-service chains overperformed during the analyzed period, reflecting the region’s growing base of young professionals, urban singles, and families who may favor convenient, affordable dining choices. And while full-service chain visits dipped slightly below 2024 levels, they represented only 12.2% of total traffic across the three dining segments for the period.
Sacramento’s broader rise is also closely tied to the vitality of the city itself. The chart below shows that out-of-market visits – defined here as visits by people who neither live nor work in the city – rose 3.5% YoY over the past 6 months. This influx includes visitors from across the metro and beyond – and HHI data indicates that, on average, they tend to be more affluent than local residents.
These visitors are drawn to Sacramento’s concentration of independent restaurants, bars, retail, and cultural hubs, including its bustling Midtown neighborhood. And a growing calendar of major annual events, from Aftershock to Farm to Fork, is also helping to supercharge local tourism and cement the city’s regional appeal.
Bolstered by investments in major new semiconductor plants and medical centers, the Sacramento CBSA was recently ranked among LinkedIn’s 25 fastest-growing U.S. metro areas for jobs and new talent. And the region’s demographic breadth, strong retail and dining performance, and increasingly magnetic urban core position it for continued growth.
For more data-driven analyses of the trends shaping America’s cities follow Placer.ai/anchor.
Retail corridors have long been central to the holiday experience, offering festive spaces for shopping and intricate window displays to admire. But retail corridors can vary significantly – some cluster large global flagship stores, while others lean into smaller regional formats and boutique-style shops, creating a more lifestyle-oriented setting for spending time with friends and family.
We dove into the data for these two types of retail corridors to explore the foot traffic trends defining each space this holiday season.
Flagship-led corridors such as SoHo in New York City and Union Square in San Francisco typically see their visitation peak in December, when consumers come to browse elegant window displays, holiday lights, and seasonal attractions – often turning a shopping trip into a full outing with friends or family. Union Square’s towering Macy’s Christmas tree, outdoor ice rink, and “Winter Walk” draw crowds looking for a quintessential holiday atmosphere. And SoHo, home to numerous high-end flagship stores, remains one of Manhattan’s most sought-after luxury shopping districts during the holidays.
Both corridors have seen rising visits throughout 2025, suggesting that their December 2025 lifts could exceed last year’s levels.
However, retail corridors that center on boutiques, independent retailers, and lifestyle-oriented offerings rather than global luxury flagships – like Back Bay in Boston and South Congress Avenue in Austin – follow a different seasonal rhythm. Rather than peaking at year-end, visits to these districts spike earlier in the calendar.
Back Bay perhaps benefits from “Open Newbury,” the summer program that closes Newbury Street to vehicular traffic and turns the corridor into a pedestrian promenade, while South Congress sees heightened activity in the spring, before the Texas heat arrives. Both have also seen solid visit growth in 2025, indicating the potential for a healthy December – even if holiday foot traffic plays a smaller role in their overall annual performance compared to flagship-led districts.
As both flagship-led and lifestyle-driven corridors head into December with solid year-to-date momentum, high street retailers have a clear opportunity to capitalize on distinct seasonal strengths. Flagship districts should be prepared for an especially pronounced holiday surge, while lifestyle-oriented corridors can focus on converting growing spring and summer foot traffic bumps into sustained engagement year-round.
For more foot traffic insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Traffic for manufacturing facilities included in the Placer.ai Manufacturing Index declined 3.5% year over year (YoY) in November 2025, indicating reduced operational intensity that may reflect fewer production shifts, lower output volumes, or scaled-back facility utilization. While part of the decline reflects calendar shifts – November 2025 contained one fewer working day than the prior year – the broader trend aligns with official data. The ISM Manufacturing PMI remained in contraction during the month, underscoring a subdued end to 2025 for the U.S. manufacturing sector.
But even as macro headwinds weighed on other parts of the economy – particularly goods production – e-commerce operators seem to be scaling capacity, expanding hiring, and investing in distribution efficiency. This momentum is reflected in visit gains to e-commerce fulfillment facilities nationwide, with November posting the strongest growth of 2025 at 6.6% YoY.
The consistent upward trajectory in foot traffic indicates that digital retail channels remain a key engine of economic activity, with robust consumer demand fueling the growth of fulfillment networks despite broader industrial softness. The steady gains through the fall in particular suggest that operators are expecting strong holiday demand and are well prepared to handle it.
The softness of the Industrial Index combined with the strength of the E-Commerce Distribution Index highlights a growing paradox: manufacturing activity is weakening even as consumer demand remains firm.
This divergence is likely due to a confluence of factors. Consumer spending may be flowing toward lower-cost online goods and everyday essentials rather than the higher-priced durable goods that drive factory output. Retailers may also be working through excess inventories and placing fewer new orders, while high interest rates make it more expensive for businesses to invest in equipment or expand production. Together, these dynamics point to a two-speed economy heading into 2026 – one powered by resilient consumption and digital commerce, while traditional production continues to recalibrate.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
