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Department stores have faced significant challenges in recent years, with inflationary pressures and the rise of off-price competitors weighing on performance. Yet Dillard’s has managed to buck the trend. We dove into the data to explore some of the factors helping Dillard’s stay ahead of its peers.
Better-than-expected recent earnings beats notwithstanding, department stores have faced considerable headwinds in recent years, with store closures and an overall category contraction leading to visit slowdowns. But Dillard’s has remained ahead of the curve – a resilience reflected not only in steady shopper traffic but also in a stock price that has surged as the chain continues to outperform peers.
While overall department store visits fell year-over-year (YoY) through much of 2025, Dillard’s posted positive traffic growth in several key months – most notably May, July, and August – and consistently outpaced a wider segment that saw continued declines.
Location analytics reveal three factors behind Dillard’s recent success: a consistent emphasis on fundamentals that have turned its stores into weekend retail destinations, a Sunbelt-focused footprint, and a thriving clearance network.
First, the fundamentals: Dillard’s has consistently excelled at the basics – maintaining clean, well-staffed stores, prioritizing essentials over fads, and offering an in-store experience defined by helpful sales associates. The fruits from this investment can be seen from its position as a bona fide destination. Between January and August 2025, 42.9% of Dillard’s visits took place over the weekend (Saturdays and Sundays), compared to 40.0% for other department stores. And almost half of Dillard’s weekend visitors traveled more than ten miles to shop (see chart below), versus just 36.5% for other department stores.
The pronounced weekend shift indicates that Dillard’s has become a destination retailer that shoppers go out of their way to visit – a powerful marker of brand strength in a challenging environment.
Dillard's concentration in growing Sunbelt markets like Texas and Florida may also mean that Dillard's is operating in markets relatively favorable to its offerings. The chain has no footprint in the Northeast, where the department store segment has seen the largest YoY declines. Instead, most of its stores are in the South and West where wider department store traffic trends have been generally more favorable.
Last but not least, Dillard’s successful clearance centers have also bolstered the retailer. Out of its 272 stores, 28 operate as clearance centers, and these locations are thriving.
While overall year-to-date visits to Dillard’s remained essentially flat YoY between January and August 2025 – aligning with recent earnings reports – visits to clearance stores rose 7.5% YoY. These outlets are driving meaningful incremental traffic at a time when value-conscious shopping is reshaping consumer behavior.
By combining regional strength, thriving clearance centers, and destination appeal, Dillard’s has carved out a rare advantage in a challenged sector. And with its recent acquisition of Longview Mall in Texas, the chain is showing that it’s not just surviving today’s headwinds – it’s betting on the future of department store retail.
For more data-driven department store insights explore Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
At a time when much of the retail industry looks and feels the same, many retailers are working to cement their brand identity and individuality with consumers, which can help set them apart from their competitors. Finding a competitive advantage can be hard to come by in 2025, as consumers hunt for value wherever they can find it and loyalty to any individual chain is low. This challenge is especially true in the apparel category, where assortments across retail banners have become more similar over time and retailers rely on the same trend forecasting, leading to a lack of newness in the market for shoppers.
One option to freshen up merchandising and offer something unique to potential visitors is through category expansion. Creating more opportunities for consumers to engage with different types of products in a single location could improve visit frequency and overall customer satisfaction, and allow the brand's ethos to expand beyond its traditional borders. Gap Inc. recently announced a new initiative in line with this theory; Both Gap & Old Navy will launch beauty lines in 2026 and 2025 respectively. Old Navy is also slated to launch a true collection of handbags.
Accessories and beauty are natural product expansion categories for retailers that specialize in fashion; for other apparel brands such as J.Crew, Madewell and French label Sézane, accessories have helped to bolster their business and deepen their relationships with shoppers. Luxury apparel and accessory brands have long intertwined their labels with beauty as well, which has helped to spark the prestige beauty industry. In examining the potential opportunity for both retailers and the expanded categories through the lens of retail visits, it’s clear that the mainstream apparel brands can benefit from creating more opportunities for consumers to engage with different products.
Gap Inc.’s planned launch of beauty lines at both Old Navy and Gap tap into the excitement generated by the beauty industry since the pandemic. Recently, the beauty space has faced more headwinds, with increased market saturation and changing consumer behavior softening demand for the category.
But beauty still has a lot of potential momentum ahead, with consumers' continued focus on health, wellness and appearance as well as the rising demand for more affordable indulgences and luxuries in the face of a challenging consumer environment. And while traffic to beauty and self care retail has remained relatively flat in 2025 so far compared to 2024, the industry is still lapping exceptionally strong gains from the past few years.
Gap Inc. has a strong opportunity to bring a fresh perspective to the beauty category. A significant share of Gap and Old Navy shoppers also frequent Ulta, with Old Navy showing the higher overlap (42.2% of Old Navy visitors also visited Ulta between January and August 2025, compared to 38.1% of Gap visitors) – likely one reason the beauty line will debut there first. The audience crossover between Gap Inc.'s leading banners and Ulta highlights clear demand for beauty among Gap Inc.'s customer base and opens the door for the company's apparel brands to capture a portion of that spend over time.
Importantly, both Ulta and Sephora have leaned into expanding their private-label offerings, reflecting consumers’ growing comfort with trying beauty products outside of traditional beauty brands. That shift suggests shoppers may also be willing to embrace beauty lines from retailers like Gap and Old Navy, giving Gap Inc. a more favorable entry point into the category.
Gap Inc.’s most recent release about the project mentioned adding beauty consultants to the Old Navy stores during this fall’s rollout of the category. Dedicated product knowledge and expertise is incredibly important in the beauty space, and visitors tend to stay longer to browse and learn. If Old Navy could capture even a few extra minutes of shoppers’ attention, conversion and dwell times could rise during the remainder of 2025.
Similar to the brands’ expansion into beauty, a new push into the accessories category might just be what Gap Inc. needs to further cement itself as a steward of American fashion. Accessories, including handbags, have had a challenging few years in the post-pandemic period. The category has become more fragmented, and consumers have shown an inclination for fewer logos and branded products. And, the Gap brand has already tested the strategy earlier this year with its collaboration with travel brand Beis.
Old Navy is the first brand to release a robust handbag offering, under the creative direction of Zac Posen – and there is evidence to suggest that handbags might be a great new expansion for the brand. Looking at Old Navy and Gap's visitor habits shows that there are high levels of cross-visitation with off-price retailers, including T.J.Maxx, Marshall’s and Ross Dress For Less.
The off-price channel has had the benefit of being able to curate an assortment of designer and branded handbags at value-driven price points, which has made it more difficult for other retailers to compete. Old Navy focusing on creating products that are value-driven but also fashion forward might prove them to be a worthy adversary in the value apparel space.
But the data also highlights that Gap may hold an even stronger opportunity in accessories.. The chain hasn’t launched its renewed accessories program, but the company recently announced hires hailing from leading accessories giants that certainly can help the brand shape its handbag identity. For consumers who are focused on trend-right styles at a more accessible price point, Gap may be able to find its footing, especially against the backdrop of economic headwinds for many American consumers.
Shoppers may also be looking for alternatives to luxury accessory brands over the next few years – especially those consumers who are considered more aspirational, or only purchase luxury goods occasionally due to their levels of discretionary spending. Foot traffic to luxury apparel and accessories brands shows a slowdown in luxury apparel's offline growth throughout 2025, and insights show that the visits are becoming more consolidated around wealthier shoppers.
Gap Inc.’s expansion into beauty and accessories can help the company drive differentiation in a retail environment where sameness dominates. By entering categories that naturally complement fashion, Gap Inc. has an opportunity to extend its brand identity beyond apparel, deepen customer engagement, and capture wallet share from both loyal shoppers and those trading down from luxury.
Success will hinge on execution: delivering value-driven yet fashion-forward products, ensuring knowledgeable in-store experiences, and crafting compelling brand storytelling. If Gap Inc. can leverage these new categories effectively, its beauty and accessories strategy could not only boost near-term traffic and sales but also lay the foundation for sustainable long-term growth in a highly competitive market.
Shifts away from designer handbags, both in the luxury and mid-tier segments, may create the perfect opportunity for Gap to stake its claim. The industry is still lacking affordable, fashion driven accessories that can appeal to a wide array of consumers. If the merchandising and brand storytelling can create a compelling reason to buy for shoppers, the brand might be able to extend the reinvention that has been working for the retailer throughout 2025.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
At the height of the pandemic, many wondered whether beauty (retailers like Ulta and Bath & Body Works) and fitness (i.e. gyms and health clubs) foot traffic would ever recover from the many months of home workouts and social distancing. Several years on, however, visits to these retail spaces have not only rebounded, but well-surpassed pre-pandemic levels. We dove into the data for the Beauty and Fitness spaces to find out how consumer behavior has changed and what might be contributing to these categories’ sustained foot traffic growth.
The graph below shows that visits to the Beauty & Self Care and Fitness spaces followed a consistently upward trajectory between 2021 and 2024, but their paths are now beginning to diverge.
Beauty – which expanded its offline footprint more rapidly compared to fitness between 2021 and 2024 – now appears to be plateauing. Ulta, one of the major beneficiaries of the post-pandemic beauty boom, recently raised its full-year guidance, while still expressing caution around global trade uncertainty and noting deceleration in higher priced fragrance and cosmetics. Some executives also report value-conscious shoppers as becoming more selective in their spending instead of chasing every new beauty trend. As a result, even though the sector remains well above pre-pandemic levels, rising consumer caution is putting the brakes on further gains – at least for now.
Meanwhile, fitness traffic continues to grow consistently year over year, perhaps aided by increasingly health-conscious Gen Z and millennial consumers. Although fitness' gains over the pre-pandemic baseline are not as large as those seen in beauty, the category’s steady momentum reflects an increasing consumer focus on wellness and signals substantial potential for future growth.
One factor behind the rise in fitness visits is likely that gymgoers are working out more frequently.
The share of visitors going to the gym around once a week (four times a month or more) increased between Q1 2024 and Q1 2025. Even more impressive is the increased visit frequency at the start of the year, a traditionally strong period for fitness traffic.
Fitness chains typically see a surge in visits at the start of the year as gym visitors – both new sign-ups and existing members – renew their commitment to healthy lifestyles as part of their New Year’s resolutions.
And the data suggests that gym-goers hit the gym more frequently during this period, as well. Close examination of the shaded area in the graph below shows that the share of gym-goers that went at least four times a month (about once a week) during the months Q1 2025 has increased compared to Q1 2024. And the most recent data reveals that frequency has remained higher this year compared to 2024 throughout the summer as well, indicating that visitor frequency is continuing to grow more robust.
In a period of economic uncertainty, gym-goers are getting more value out of their memberships than in the past, and seem to be more likely to join, and remain members, throughout the year.
Even as visits to the beauty space surged since 2019, the length of the average visit has decreased, highlighting the evolving but still critical role of physical stores.
Analysis of average visit duration for three leading chains – Ulta, Bath & Body Works, and Sally Beauty Supply – shows that the average visit length dropped across all three chains between H1 2019 and H1 2024. This trend may reflect the growing influence of social commerce in product discovery and digital sales, reducing the need for extended in-store browsing.
Yet, physical stores remain a powerful driver of engagement: many consumers still seek immersive experiences and want to try and buy products in-person. Retailers are enhancing the appeal of in-store shopping through cutting-edge beauty tech that connect digital discovery with physical retail spaces. Notably, between H1 2024 and H1 2025, the analyzed brands experienced a modest rebound in visit length – further evidence that physical stores continue to serve as vital tools for consumer engagement.
Foot traffic to both the beauty and fitness spaces has surpassed pre-pandemic levels. However, value-consciousness is currently putting pressure on beauty retail while health-consciousness is aiding fitness gains. Still, the future looks bright for both categories, in which physical spaces are taking on a new role in engaging consumers.
Want more data-driven retail insights? Visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
As consumer spending continues to bifurcate, mid-tier chains face headwinds while off-price and luxury apparel gain ground. Which of the two apparel segments has the greatest growth potential? We dove into the data to find out.
Off-price has led apparel growth in recent years, and continuing economic uncertainty is helping the segment build on that momentum and continue its upward trajectory in 2025. But the luxury apparel segment – which underperformed the wider apparel category for much of 2024 – has also been on the rise lately, as shown in the chart below.
So far in 2025, foot traffic to luxury chains and department stores has increased year-over-year, consistently outpacing the broader apparel category. This trend reflects the increasingly bifurcated retail space: value-oriented chains, including off-price leaders, are winning over budget-conscious shoppers, while premium brands continue to attract affluent customers who remain less sensitive to economic headwinds.
Still, the data also shows that off-price chains continue to show significantly stronger traffic growth, while luxury visits have recently stabilized – traffic between June and August 2025 was roughly flat YoY. This contrast underscores the greater growth potential of value-oriented retailers in the current environment, with middle-income shoppers far more likely to trade down into off-price than to stretch into luxury. So although affluent spending appears to be holding steady, luxury’s room for further expansion may be limited.
Luxury may be more visible than ever, with social media fueling brand awareness. Pandemic-era stimulus checks may also have briefly given middle-income shoppers an opportunity to splurge on coveted labels. But beneath the surface, the data suggests that the audience is actually narrowing, with luxury chains drawing more heavily from affluent areas – even as brands try to broaden their lines and bring prestige to the masses.
Between 2022 and 2025, the median HHI for luxury shoppers climbed from $115K to nearly $118K, while the medians for traditional and off-price apparel shoppers held steady.
This suggests that, as prices rise, luxury increasingly depends on the nation’s wealthiest households, while off-price, with its median HHI of $75K (closely aligned with the national average of $79.6K according to PopStats 2024 data), continues to draw a broad shopper base. Off-price’s income profile may even be buoyed by wealthier shoppers trading down, while mid-range apparel chains feel the pressure of more cost-conscious behavior.
As 2025 progresses, apparel’s bifurcation is likely to deepen, with off-price chains positioned to capture continued traffic gains from value-driven shoppers and even affluent consumers trading down. Luxury is likely to remain resilient among high-income households, but its reliance on a narrowing customer base may limit growth, leaving value-oriented retailers better positioned to capitalize on shifting consumer dynamics in the months ahead.
To see up-to-date retail traffic trends, visit our free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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The arts and crafts sector is undergoing a major shakeup. Party City shuttered all corporate-owned stores early in the year after filing for bankruptcy, and by May, JOANN had closed its doors as well. But what could have been a moment of contraction for the largely discretionary category has instead accelerated growth for its strongest players. The industry is consolidating around two leaders – Hobby Lobby and Michaels.
What explains the continued strength of these two banners? And how are they positioning themselves to capture share in a reshaped retail landscape? We dove into the data to find out.
Despite its discretionary nature, crafting is flourishing in 2025. Screen-fatigued consumers are embracing hands-on, mindful projects like knitting, embroidery, and DIY décor as creative outlets and stress relievers. At the same time, crafting serves a practical role, producing inexpensive gifts and home decorations that help households stretch budgets while delivering creative satisfaction.
And Hobby Lobby and Michaels are making the most of this opportunity. Since April 2025, both chains have posted consistent year-over-year (YoY) visit growth, expanding their footprints while also driving more visits to existing locations. And with JOANN and Party City out of the picture, both retailers appear poised to capture displaced demand and further cement their leadership.
Each retailer is following a different path to success.
Michaels has leaned aggressively into the category's realignment. The company acquired JOANN's intellectual property and private-label brands to broaden its assortment and has moved quickly into Party City's vacated territory with an expanded lineup of balloons and party goods. Michaels is also doubling down on in-store experiences like birthday parties and leaning even more heavily into seasonal products – including for Halloween, Party City’s traditional stronghold.
This latter move could prove especially powerful during the upcoming spooky season. Halloween was historically Party City’s busiest period of the year, with October 2024 visits surging nearly 95% above the chain’s monthly average. With Party City gone – and Michaels already rolling out its “Summerween” offerings – the retailer looks well-positioned to capture some of that seasonal momentum and emerge as one of Halloween’s new retail destinations.
Hobby Lobby, by contrast, has stuck to its proven strategy of steadily expanding a nationwide fleet of large-format stores with broad, affordable selections. And this approach continues to pay dividends.
Though Hobby Lobby doesn’t really do Halloween, it carries plenty of seasonal decorations – which have traditionally driven substantial holiday visit boosts from November (see graph above). Hobby Lobby’s immersive environment also encourages extended browsing sessions, leading to longer visits. Between May and July of this year, shoppers averaged 31.4 minutes per trip to Hobby Lobby compared to 25.5 minutes at Michaels. The chain also leads in loyalty: Over the same period, 21.5% to 23.3% of visitors shopped at Hobby Lobby at least twice per month, a significant increase from last year.
Far from being sidelined as a discretionary indulgence, crafting has become an outlet for creativity, mindfulness, and affordability – and the shakeout of weaker players has only sharpened the advantage of category leaders. With Michaels pushing boundaries through innovation and seasonal dominance, and Hobby Lobby deepening loyalty through scale and consistency, both banners are positioned to ride the craft retail wave well into the future.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Black Rock Coffee Bar ended its NASDAQ debut in September 2025 at a market valuation of $1.32 billion – a remarkable showing for the relatively young coffee chain.
We took a closer look at the data to see what sets Black Rock apart from its competitors – and what might be fueling its remarkable valuation and early surge in share price.
Black Rock Coffee Bar, which was founded in Oregon and is currently based in Arizona, has been on an impressive growth trajectory– between 2020 and 2025, the chain doubled its unit count, and the company is now targeting 1,000 locations by 2035.
Fueled by its aggressive expansion, Black Rock’s traffic has surged since 2019, with Q2 2025 visits up 226.5% compared to Q3 2019. These trends echo the trajectory of Dutch Bros – another rapidly growing coffee chain founded in Oregon – whose growth path since 2019 closely mirrors Black Rock’s, as shown in the graph below.
Despite their shared origins and similar growth trajectories, the two chains draw distinct audiences. Dutch Bros tends to attract visitors from less affluent neighborhoods, both nationally and within Oregon – due in large part to its typically younger audience – whereas Black Rock Coffee’s customer base skews more affluent than the median in both contexts.
This contrast suggests that the coffee space has ample room for two Oregon-founded chains to scale quickly, as each taps into a distinct segment of the market with complementary growth potential. Dutch Bros can lean into accessibility and mass-market appeal, while Black Rock is positioned to build loyalty with higher-income consumers, potentially supporting premium offerings, differentiated experiences, and stronger long-term margins.
Focusing on recent months shows that – although Black Rock Coffee is maintaining overall positive visit growth – average visits per location have slipped slightly, as seen in the chart below. What does this mean for Black Rock Coffee's future?
Overall traffic is still climbing and new stores are expanding the brand's customer base, so the slowdown appears to be a short-term adjustment rather than a hard ceiling. But the dip in visits per venue may indicate that the chain is beginning to saturate its traditional western and southern markets – signaling that further growth may depend on expansion into new states and DMAs.
Black Rock Coffee's growth is reminiscent of that of Dutch Bros, and demographic differences between their audiences create room for both chains to continue expanding – though Black Rock's softer per-location trends bear watching as it expands. Still, the chain’s affluent customer base provides resilience and supports long-term growth, helping explain Black Rock Coffee's premium valuation and early market enthusiasm.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
