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As we enter the final quarter of 2025, the retail landscape has been defined by an eventful year in consumer behavior – and by more uncertainty heading into the holidays than in recent memory. The year has been marked by volatile retail traffic, reflecting a consumer base grappling with macroeconomic uncertainty, the impact of tariffs, and a growing insistence on deep discounts.
This choppiness is clearly illustrated in the year-over-year (YoY) weekly visit trends for our Placer 100 Retail Index, as shown below. But despite the turbulence, our visitation data reveals some key trends that are already painting a clear picture of what to expect this holiday season.
One notable pattern is the growing visibility of a “two-tier economy” – a theme we also explored in our recent look at the restaurant category. Affluent consumers appear confident, largely driven by the "wealth effect." With strong financial markets, a healthy housing market, and the positive impact of recent interest rate cuts, this demographic has seen its net worth grow and continues to spend on discretionary goods and services.
This confidence is clearly visible in our retail visitation data, which shows strong performance in categories catering to higher-income shoppers. Luxury department stores, specialty and fresh-format grocers, and fine-dining restaurants are all experiencing steady traffic, indicating this key consumer group is well-positioned to spend this holiday season.
By contrast, lower- to middle-income households face mounting cost-of-living pressures that have clearly impacted their discretionary spending. As shown in the first graph above, our data shows a notable softening across the broader retail and restaurant landscape in late August, September, and early October as these consumers grapple with economic uncertainty and the initial effects of tariff-related price increases. This cautious stance has prompted a distinct shift in behavior; consumers are not just pulling back, but actively trading down to more affordable retail channels. We've seen this manifest in increased traffic to value-oriented grocers, warehouse clubs, dollar stores, and off-price apparel chains as households look to stretch their budgets.
Softening visitation trends among lower- and middle-income consumers help explain another key trend – the early start to this year’s holiday promotional season, which began as early as September, well before Amazon’s “Big Deal Days” ignited the broader deal-hunting frenzy. Our data indicates this consumer segment is being highly strategic, leading to foot traffic that spikes during major sales events, but remains subdued during non-promotional periods. Consequently, retailers are caught in a promotional arms race, pushing sales earlier than ever in a fierce attempt to attract these value-seeking shoppers and, more importantly, lock in a share of their limited holiday budgets before they are spent elsewhere.
This dynamic creates a precarious balancing act for retailers. A potential slowdown in manufacturing and port activity could lead to inventory challenges, creating a perfect storm when combined with a consumer base conditioned to seek out deep discounts. This environment suggests that precise inventory management and flawless promotional timing won't just be important – they will be the critical factors separating the winners from the losers this holiday season.
Still, promotions don’t just have to be about price cuts. Pop-culture tie-ins and strategic product launches have also proven effective at driving retail traffic this year – and could be particularly impactful during the holiday season.
This holiday season, retailers will be increasingly dependent on affluent consumers, as lower- and middle-income shoppers are forced to balance "needs versus wants." This doesn't mean this group has stopped spending, but that their priorities have shifted. And to succeed this holiday season, retailers will need to meet both sides of the consumer divide – delivering value where it matters most and using strategic, well-timed promotions to drive engagement across income levels.
For more data-driven retail analyses follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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In Q3 2025, consumers continued to pull back on food-away-from-home spending amid rising prices and shifting behaviors, creating persistent pressure across the dining landscape. McDonald’s (MCD) and Chipotle (CMG) each navigated these challenges with mixed results, underscoring the difficulty of sustaining growth even for well-established brands. Both chains showed relative resilience compared to the broader market but faced mounting headwinds that tempered performance and tested their strategic approaches.
The quick-service category is under pressure from multiple fronts: persistent inflation, shifting consumer behavior, value-menu fatigue, and even the growing adoption of GLP-1 weight-loss drugs, which are dampening demand for food consumed away from home. And McDonald’s has not been immune from these challenges.
The company’s successful Minecraft Meal collaboration helped lift traffic in April, contributing to a 2.5% increase in U.S. comparable sales in Q2 – a welcome rebound from Q1’s 3.6% comp sales decline. But the momentum has been difficult to sustain. Foot traffic lagged 2024 levels throughout the summer – albeit lapping last year’s Summer of Value promotion – and remained sluggish even after the September debut of McDonald’s new Extra Value Meal. In Q3, visits were down 3.5% year over year (YoY), with same-store traffic falling 4.0%, underscoring how difficult it is to reignite growth in 2025 even with special promotions – especially for a chain reliant on a customer base that is less affluent than the national average.
Like McDonald’s, Chipotle has leaned on special promotions, such as its recent “Wear a College Football Jersey” BOGO on September 15, 2025, to help navigate this year’s headwinds. But its primary strategy has been expansion. Since the start of 2024, Chipotle has opened hundreds of new locations, most featuring a Chipotlane drive-thru pickup lane.
And this aggressive growth has helped sustain Chipotle’s momentum. Chain-wide visits have remained positive YoY in most months of 2025 – likely supported by Chipotle’s more affluent customer base. And in Q3, overall visits rose 0.5% YoY ,keeping pace with the broader fast-casual segment, which saw visits grow by 0.7%.
At the same time, same-store visits have trended slightly negative YoY, echoing Q2’s 4.0% decline in comparable sales. This suggests that while new unit growth is cushioning the slowdown, maintaining traffic at established locations remains a challenge. Still, the declines have been relatively modest, highlighting Chipotle’s underlying resilience – especially given the comparison to a particularly strong 2024.
External pressures continue to weigh on the dining sector, and McDonald’s and Chipotle are no exception. Being able to remain nimble and embrace challenges will remain crucial for both chains as Q4 gets underway.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Weekly visits to Placer’s Industrial Manufacturing Index remained below 2024 levels throughout September and into early October. Although trends began to stabilize during the week of September 22nd, activity continued to lag behind last year’s benchmarks – signaling a sustained year-over-year (YoY) slowdown.
These findings align broadly with the ISM Manufacturing PMI, which edged up to 49.1% in September from 48.7% in August – signaling contraction, but at a potentially moderating pace. (Any value below 50 indicates a decline.) Still, sentiment indicators remain mixed, with the S&P Global U.S. Manufacturing PMI easing from 53.0 in August to 52.0 in September – reflecting slower growth but still remaining in expansionary territory.
As shown in the chart above, the slowdown was particularly acute in the auto sector, where U.S. sales forecasts have been revised downward and production figures indicate declining output. The sharp divergence from the overall index beginning the week of September 15th likely also reflects industry-wide disruption following last month’s devastating fire at the Novelis plant in New York, which reverberated throughout the industry.
Beyond short-term disruptions like the Novelis fire and ongoing tariff uncertainty, structural forces tied to AI and automation may also be contributing to the industrial deceleration. Many plants are adopting AI-enabled predictive maintenance, robotics, and remote monitoring, which reduce the need for certain categories of employees. And in autos especially, the shift to EV production and AI-driven retooling may already be visible in lower employee presence.
For more data-driven manufacturing insights, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
August’s drop in office foot traffic left many wondering – had the return-to-office movement finally hit a wall, or was it just summer taking its usual toll?
We analyzed the latest location analytics to find out.
In September 2025, a wave of new RTO mandates took effect nationwide, with companies from Intel to Toyota requiring employees to spend at least four days per week in the office. And following August’s sharp retreat, September delivered a decisive rebound: Office visits were just 26.3% below 2019 levels – a clear improvement from August and essentially tied with June’s performance.
This suggests that August’s dip was seasonal rather than structural – a reflection of flexible post-pandemic work habits during vacation-heavy periods. As fall routines took hold, RTO momentum strengthened once again, underscoring the nonlinear yet sustained nature of office recovery progress.
To be sure, some of September’s upswing can be chalked up to calendar math – the month had 21 working days, compared to 20 in both September 2024 and 2019. But that extra day alone doesn’t explain the full rebound.
Even when adjusting for working days, September 2025 ranked as the third busiest in-office month since COVID, just behind June and July 2025.
Miami and New York City – two markets where in-person work has firmly reestablished itself as the norm – continued to lead the office recovery in September. In Miami, ongoing corporate migration is reinforcing an “office-first” culture, while in New York, a growing wave of finance-sector mandates is accelerating the push back to the office.
And several other markets also saw significant improvement. Dallas and Atlanta outperformed the nationwide average with office visit gaps just 15.4% and 22.9% below September 2019 levels, respectively. Meanwhile, San Francisco – though still trailing other major markets – closed its post-pandemic gap to 40.2%.
In addition, San Francisco recorded the largest year-over-year gain in office visits this September, outpacing national trends and surpassing more recovered markets.
That combination – still lagging but accelerating rapidly – mirrors what’s happening in the city’s leasing market, where AI-driven demand is fueling fresh activity and major employers are renewing their commitments to the Bay Area. Salesforce’s new multi-year investment in San Francisco further underscores confidence in the city’s long-term role as an innovation hub. And in late August, the city’s municipal workers also returned to the office four days a week, further helping set the tone for a city in the midst of a comeback.
With fall routines reestablished and corporate mandates expanding, the office recovery appears to be regaining momentum.
Will this renewed surge carry through the winter – or will the season’s holidays bring another pause?
Follow Placer.ai’s data-driven RTO analyses to find out.
**NOTE: Data in the office index has changed due to a regular process of enhancing the list of buildings. This includes the addition of nearly 300 new entities across the index and the removal of buildings that no longer met the necessary standard - either due to renovation or repurposing. In total, the removed assets amounted to less than 5% of the overall count, and the overall trendlines remained the same.
Following a brief lift in spring – when mall visits nationwide rose year-over-year (YoY) across all formats – the Placer.ai Mall Index showed momentum fading through the summer and softening further into fall.
Indoor malls registered slight year-over-year (YoY) visit upticks in July and August, but saw visits drop 1.9% YoY in September. Meanwhile, open-air centers and outlet malls, which maintained minor visit gaps in the summer, saw these widen to 1.7% and 6.8%, respectively, in September. Some of this decline can be attributed to a calendar shift: September 2025 had one fewer Sunday than the same month in 2024, a change likely to hit outlet malls the hardest. (So far this year, 18.2% of outlet mall visits have occurred on Sundays, compared to just 16.0% for indoor malls and 15.4% for open-air centers). But the September drop also signals that malls’ summer slowdown isn’t over.
Still, zooming out to quarterly visitation patterns shows that YoY changes in foot traffic have remained relatively modest across mall types since the start of 2025. In Q3 2025, visits to indoor malls were down just 0.1% compared to 2024, while visits to open-air shopping centers and outlet malls dipped just 1.1% and 2.8%, respectively. Given the macroeconomic headwinds that have challenged retail this year – including persistent inflation, tariffs, and higher living costs – these are mild declines.
And with the all-important holiday season approaching, retailers have an opportunity to shift the narrative. Strategic promotions, in-store experiences, and omnichannel integration could help convert cautious consumer sentiment into stronger end-of-year traffic.
Even so, despite relative stability in the sector, outlet malls have underperformed other mall types for YoY visits since the start of the year. The format’s steeper YoY declines likely reflect its stronger appeal to value-focused consumers – shoppers who are increasingly turning to large discounters and online bargain platforms.
Analyzing the three mall types’ trade areas with demographics from STI: PopStats shows that outlet malls attract a higher share of lower- to middle-income consumers than other mall formats. Over the past 12 months, 43.8% of households within outlet malls’ captured markets earned less than $75K annually, compared to 40.8% for indoor malls and 37.8% for open-air shopping centers. These shoppers are more likely to be watching their budgets (including for transportation) and choosing more convenient off-price alternatives such as T.J. Maxx, Ross Dress for Less, Burlington, Marshalls, or HomeGoods – all of which saw consistently steady YoY visits throughout the summer and early fall, as shown in the chart below.
Outlet malls also tend to offer fewer of the experiential elements – dining, entertainment, and events – that have helped other mall types regain momentum, leaving them struggling to differentiate and sustain consistent foot traffic. At the same time, shoppers have become more selective, turning to malls for quick, mission-driven visits rather than leisurely outings, a shift that is also reflected in shorter visit durations.
Although September capped off a sluggish summer, the broader picture offers reason for cautious optimism. Year-to-date performance has remained relatively stable, suggesting that underlying consumer demand remains intact, even if somewhat restrained.
If retailers and mall operators can re-engage shoppers through compelling promotions, festive in-person activations, and other special draws, the upcoming holiday season could still outperform expectations.
For more data-driven shopping center insights visit Placer.ai’s free industry trends tool.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
One of the hallmarks of Americana is the image of a biker riding fast and free down enormous expanses of American highways. For tens of thousands of motorcycle enthusiasts, nothing compares to the Sturgis Motorcycle Rally, held annually in Sturgis, South Dakota. In 2025, the event took place between August 1st and August 10th – and the week and a half of food, folks, and festivities drove a massive spike in out-of-market visitors to Sturgis.
Saturday, August 2, was the most popular day of visits, with visits up 14.7% compared to the prior year and up a whopping +549.9% compared to an average Saturday in Sturgis.
One popular place to visit within Sturgis is Lynn’s Dakotamart on Lazelle St, where one can find groceries ranging from NY strip steaks to fresh Midwest watermelon. During the Sturgis motorcycle rally, the store's trade area more than doubled from 15 miles to 33 miles.
Large events like the Sturgis Motorcycle Rally can also hold much promise for brands, as they seek to capture attention from motorcycle devotees. Placer.ai data shows that some of the top-visited places during the 10 days in August include Wells Fargo, McDonald’s, Burger King, Dairy King, Ace Hardware, and restaurant/live venues such as Loud American. The rally also brings an influx of affluent suburban visitors, with nearly 1 in 5 out-of-town visitors with a household income greater than $150K, and 13.4% belonging to the "Wealthy Suburban Families" Spatial.ai segment.
In sum, the Sturgis Motorcycle Rally is a unique opportunity for local businesses and local and national brands to capitalize on the excitement and celebratory frame of mind of the out-of-town visitors. Many of the guests come with the mindset to enjoy themselves, mingle with others, stay in local lodgings, and even visit shopping centers and eateries that would normally seem a bit further afield but that in the context of riding are just part of the journey itself.
For more data-driven consumer insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
