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We’ve seen mall operators investing in tenants, such as when Simon and Brookfield invested in JCPenney. Of late, outlet operators such as Tanger are scooping up open-air mixed use centers. Walmart’s latest move to purchase Monroeville Mall in Allegheny, PA is also turning heads. What do all these purchases have in common? A desire to diversify.
Over the years, Walmart has experimented beyond retail by adding grocery, optical, pharmacy, and healthcare. Walmart is now working on the Monroeville Mall with Cypress Equities, who position themselves as partners for “distinctive retail, residential, hospitality and mixed-use opportunities.’’ Analyzing visits to some of their properties – including Bayshore Mall in Glendale, WI and Legacy Square in Linden, NJ – reveals Cypress’ strong track record in managing successful shopping centers.
Legacy Square in particular saw impressive visit growth in 2024 – perhaps thanks to Cypress Equity’s investments in the center’s recent renovation. The project included opening a Walmart supercenter anchor followed by the addition of popular retailers and dining chains as well as a c-store and a medical facility – services that are increasingly coming to mixed-use centers.
And the data suggests that the redevelopment has been a success: In 2024, a variety of retailers and dining chains at Legacy Square – including Walmart, Starbucks, Verizon, and Mattress Firm – received significantly more visits per square foot than the New Jersey statewide average for each chain. The success of the Legacy Square redevelopment sheds some light on Walmart’s choice to partner with Cypress Equities on the Monroeville mall project.
The current performance at Monroeville Mall shows that visitation to the mall has declined most months compared to last year, with the exception of November when visits were likely boosted by a strong Black Friday.
At the same time, the mall’s trade area includes a wide array of consumer segments – from budget conscious singles to affluent families to middle income older folks – suggesting that the mall has significant potential to increase its visitations from a variety of audience segments.
Walmart's strategic acquisition and redevelopment of Monroeville Mall, in partnership with Cypress Equities, reflects a broader industry trend towards diversification and the creation of mixed-use destinations. By leveraging Cypress's proven success in revitalizing properties like Legacy Square, Walmart may well transform a struggling mall into a thriving community hub, catering to a diverse demographic and further solidifying its position in the evolving retail landscape.
It almost feels like a throwback to the COVID era, with more people raising backyard chickens – but this time, it’s driven by skyrocketing egg prices due to bird flu. So, what’s the trickle-down effect on food and retail establishments? Breakfast-focused restaurants, where eggs are a staple – from classic dishes like eggs with bacon, sausage, potatoes, and toast to essential ingredients in pancakes and waffles – are feeling the impact most acutely.
According to a recent USDA report, retail egg prices increased by 13.8% in January 2025, following an 8.4% rise in December 2024. The agency has now revised upwards its initial forecast of a 20% increase in egg prices for 2025 and now projects a 41.1% rise for the year. Data from the U.S. Bureau of Labor Statistics on the average price of a dozen large Grade A eggs also highlights the significant nature of this recent price surge from a historical perspective.
To offset this unprecedented surge in egg prices, several breakfast chains have implemented surcharges on egg-based menu items in February. Waffle House introduced a 50-cent surcharge per egg across all its locations. Similarly, Denny's added surcharges across its 1,500 locations, with fees varying based on regional impacts. Other establishments, such as Biscuitville, also imposed similar surcharges to manage escalating expenses. These measures reflect the industry's efforts to navigate the financial strain caused by the egg shortage while striving to maintain menu affordability for customers.
Broadly speaking, foot traffic across much of the retail and dining sector declined as February progressed, likely due to factors such as post-holiday spending pullbacks, decreased consumer confidence, weather, and other macroeconomic conditions. However, breakfast-first chains–including IHOP, Denny’s, Waffle House, Broken Yolk Cafe, Huddle House, Bob Evans Restaurant, Another Broken Egg Cafe, and Silver Diner have underperformed other retail and restaurant chains in our Placer 100 index.
Year-to-date weekly visitation trends for the largest breakfast-focused chains show that First Watch and Silver Diner are the only brands with positive year-over-year growth. In contrast, chains that implemented egg price surcharges like Waffle House and Denny’s have understandably underperformed compared to the broader category.
Silver Diner and First Watch also pull visitors from higher-income trade areas (below), which allows them to absorb costs more effectively without risking a decline in visitation.
The surge in egg prices, which has compelled many breakfast chains to introduce surcharges, already seems to be having an impact on visitation trends to egg-forward restaurant chains. Dining concepts catering to higher-income consumers – or those less reliant on breakfast visitation – are likely to have more success weathering the current challenges.
For more data-driven dining insights, visit placer.ai.
With Q1 2025 in full swing, we dove into the data to see how Darden Restaurants, Inc. – the force behind Olive Garden, LongHorn Steakhouse, and eight additional brands – fared throughout 2024 and how things are shaping up at the start of 2025.
During the three month period ending November 24th, 2024, Darden reported a 2.4% year-over-year (YoY) increase in same-restaurant sales, even as consumers continued trading down and cutting back on discretionary spending. And though Darden hasn’t been immune to the headwinds affecting the full-service restaurant sector – its overall foot traffic dipped 1.7% in Q4 2024 – the company still closed out the year with a 1.0% increase in visits compared to 2023.
With more than 900 locations nationwide, Olive Garden is Darden’s biggest brand by far. And a look at recent monthly visitation trends shows that despite challenges, the chain held its own in 2024. On a yearly basis, visits to Olive Garden remained essentially flat in 2024 (-0.3% YoY). And several months saw positive visit growth – likely bolstered by the chain’s popular Never Ending Pasta Bowl promotion, which ran from August 26th (a week earlier for club members) to November 17th. (The chain’s October YoY visit dip may reflect a different promotional schedule in 2023, when the offer began in mid- or late-September, driving heightened demand in October.)
But Darden’s most consistent growth driver over the past several months has been LongHorn Steakhouse. The casual dining steakhouse posted a 4.4% YoY visit increase in 2024, with six of the past eight months showing positive growth. And though February 2025 saw a minor weather- and calendar-driven dip, a strong rebound during the week of February 24th suggests continued momentum.
Taking a broader look at LongHorn Steakhouse’s trajectory reveals just how consistently the chain has outperformed. Since Q1 2023, LongHorn has posted steady YoY quarterly visit gains, each quarter building on the momentum of the last. Affordable, high-quality steaks continue to resonate especially well with today’s consumers, as they seek to stretch their dining dollars to the max.
All things considered, Darden has proven remarkably resilient in a dining landscape marked by cautious consumer spending. As 2025 unfolds, expect the company’s dual emphasis on iconic promotions at Olive Garden and consistent value-driven steak offerings at LongHorn to remain key to its continued success. And if current trends hold, Darden is poised to further solidify its standing as one of the industry’s top full-service dining operators.
For more data-driven dining insights, visit placer.ai.
How did the activewear and sporting goods segment fare throughout 2024? We dove into foot traffic for Nike, lululemon, and DICK’S Sporting Goods to find out.
Nike experienced strong visitation throughout 2024, with increases in all but one quarter. Visits were especially elevated in the first half of the year, likely related to the store fleet expansion in the second half of 2023. While visits slowed in Q4, Nike has also recently returned to its wholesale partnerships, allowing continued engagement across channels.
The brand also excelled during the holiday season, with December delivering the busiest weeks of the year. Weekly visits to the brand spiked 76.7% on December 16th and 75.7% on December 23rd relative to 2024’s weekly visit average, with the first spike possibly driven by gift-seekers, and December 23rd’s spike likely driven by Nike’s End of Season sale. The week of Black Friday also provided a visit boost of 51.2%. These visit increases highlight the impact of sales and special retail occasions on the brand, proving that consumers remain highly responsive to promotions.
Lululemon enjoyed steady visit growth in all quarters of 2024, with Q4 2024 experiencing visit growth of 2.4% YoY. These numbers come on the heels of the brands’ successful expansion and growth plan, which saw lululemon focus on product innovation and increase its retail footprint both in local and international markets.
The brand also excelled during the holiday season, with the week of December 23rd marking lululemon’s highest-visited week of the year as traffic increased by 104% compared to the 2024 weekly average. This increase may be related to lululemon’s highly anticipated End of Year sale – one of the few occasions when the brand offers store-wide discounts – or by last-minute holiday shoppers. Lululemon tends to limit its sales events, creating a sense of urgency around them. By maintaining a “blink-and-you’ll-miss-it” approach to discounts, lululemon can create major visit spikes when sales take place, driving significant shopper engagement – and foot traffic.
DICK’S Sporting Goods emerged as a major retail winner during the pandemic and its aftermath, delivering strong foot traffic for several consecutive years. And while YoY visits began to slow in late 2023 and throughout 2024, the declines were relatively minor.
Some of the visit declines may be attributed to store closures over the past year, including high-profile locations such as the South Loop store in Chicago. Still, DICK’S remains a dominant player in the sporting goods sector, continuing to draw strong consumer interest.
Like Nike and lululemon, the holiday season provided DICK’S with a significant visit boost – visits surging 96.0% and 61.5% during the weeks of December 16th and 23rd, respectively, compared to the 2024 weekly visit average. But DICK’S also got a major visit boost during the back-to-school season, reinforcing its year-round relevance.
Nike, Lululemon, and DICK’S are well-positioned as 2025 begins, with new marketing strategies keeping both the brands and their audiences engaged. Will these visitation trends continue throughout 2025?
Visit Placer.ai to keep up with the latest data-driven retail insights.
The Placer 100 Index for Retail & Dining is a curated, dynamic list of leading chains operating across the United States. It includes chains from a variety of industries, such as superstores, grocery, dollar stores, apparel, full-service dining, QSR, and more.
In February 2025, foot traffic to the Placer 100 Index for Retail & Dining declined by 4.7% year over year (YoY), marking the steepest drop in the past twelve months. And although the comparison to a 29-day February in 2024 drove most of the dip, other factors also contributed to the negative trend. Shaky consumer confidence may have caused some consumers to cut down on shopping and dining out. And the severe winter storms and polar vortex that impacted much of the United States last month likely contributed significantly to the decline, especially given the comparison to an unusually mild February 2024.
An analysis of February 2025 foot traffic trends across the continental United States highlights the likely impact of last month’s extreme weather on retail and dining visitation patterns. While February 2025 was slightly warmer than average nationwide, temperature fluctuations varied significantly by region. Parts of the Southwest and Southeast experienced unusually high temperatures, whereas the Midwest, Central, and Northeast regions faced successive snow storms and sharp temperature drops. These regions also experienced the steepest foot traffic declines, with Kansas seeing the largest drop (-9.0%). By contrast, states with milder climates – such as New Mexico, California, Arizona, and Florida – experienced more modest decreases in visits, though they were still affected by February 2025’s shorter calendar.
Still, even amidst the inclement weather, some chains bucked the trend, enjoying YoY visit boosts last month. Chili’s Grill & Bar maintained its top position for both total visits and average visits per location, continuing the winning streak it sparked with its enhanced 3 For Me value meal in late April 2024. Barnes & Noble also did well, as did value-oriented top performers like Crunch Fitness, Aldi, Trader Joe’s, Five Below, and Ollie’s Bargain Outlet. CVS and LA Fitness also saw positive YoY average visit-per-location growth, highlighting the success of recent rightsizing moves. And several other chains, including California-based In-N-Out Burger, also emerged ahead of the pack.
Bath & Body Works was another major retailer to claim a top spot in February’s Placer 100 Index, with both overall visits (+8.7%) and average visits per location (+6.6%) elevated YoY – bolstered in part by a wildly successful Disney collaboration that clearly resonated.
On February 16th, 2024, the body care and fragrances retailer launched a line of Disney Princess-inspired fragrances, available both in-store and online. Enthusiastic fans of Cinderella, Tiana, Ariel, Belle, Moana, and Jasmine flocked to the chain, resulting in a remarkable 69.3% increase in visits on the launch day compared to an average year-to-date Sunday. And traffic remained elevated on the following Sunday as well (+10.0%), underscoring the power of a well-chosen collab to overcome headwinds and draw crowds.
The February 2025 Placer 100 Index highlights how severe winter weather can significantly impact foot traffic, with the hardest-hit regions experiencing the steepest declines. But the performance of chains like Chili's and Bath & Body Works shows the power of strategic initiatives, such as value deals and compelling collaborations, to maintain strong visit numbers in the face of challenges. What lies ahead for retail and dining in the rest of 2025?
Follow Placer.ai's data-driven retail analyses to find out.
Discount and Dollar Stores specialize in bargain discretionary offerings –but their role as go-to destinations for essentials is not to be overlooked. We dove into the data for Dollar General, Dollar Tree, and Five Below to find out what drove their success in 2024 and what may lie ahead for the chains in 2025.
In 2024, Dollar General, Dollar Tree, and Five Below continued to expand their real estate footprints, contributing to the chains’ YoY visit growth.
Since the start of H2 2024, all three chains saw consistent monthly visit increases compared to the previous year, contributing to overall YoY traffic increases of 5.1%, 5.2%, and 12.8% for Dollar General, Dollar Tree, and Five Below, respectively. And the visit growth has continued in 2025. (The February 2025 minor visit YoY gap for Dollar General can be attributed to the calendar shift and comparison to a 29-day February in 2024).
As Dollar General, Dollar Tree, and Five Below plan to continue investing in their physical footprints in 2025 by adding stores and remodeling existing ones, visits are likely to continue on a growth trajectory.
Diving into the consumer behavior of visitors to Dollar General, Dollar Tree, and Five Below reveals that at least some of the chains’ visit growth could be due to an increase in repeat visits.
Since Q1 2023, Dollar General, Dollar Tree, and Five Below’s average visits per visitor have steadily increased compared to the previous year. In other words, the chains’ visitors are visiting more frequently than they did in the past.
This pattern may be driven by consumers’ continued prioritization of value – a trend that doesn’t look to be abating in the near-term.
Discount and dollar stores have long been hailed as treasure hunt destinations for non-necessities, but drilling down to the daily visit date reveals that consumers may be turning to these retailers for more daily essentials.
In 2024, Dollar General, Dollar Tree, and Five Below’s shares of weekday visits (Monday-Thursday) increased compared to 2023. And Five Below, perhaps best-known for its discretionary offerings in mostly durable goods categories, saw the largest boost in weekday visits of the three chains (from 45.1% in 2023 to 46.4% in 2024). This could be evidence of growing demand in the retailer’s consumable categories like snacks, health, and beauty – essential products that consumers might need to replenish mid-week.
And in part to meet the demand for everyday essentials, Dollar General, Dollar Tree, and Five Below have expanded product assortments – perhaps positioning themselves for continued weekday visit growth.
Dollar and Discount in 2025
Dollar General, Dollar Tree, and Five Below’s success in 2024 was likely driven by a variety of factors including expanding store networks, consumers’ focus on value, and the rising demand for essentials. As these trends are likely to prevail in 2025, discount and dollar chains appear poised to sustain foot traffic growth.
For more data-driven retail insights, Visit Placer.ai.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
