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Sprouts Farmers Market entered 2026 expecting a challenging quarter – and Q1 foot traffic trends bore that out. Against a Q1 2025 comparison where comps surged 11.7% year over year (YoY), the company guided Q1 2026 comparable sales to decline between -3.0% and -1.0%, citing both the tough lap and continued pressure on grocery shoppers from elevated food prices. And same-store visits also dropped, falling between -3.0% and -6.0% YoY in Q1.
Still, overall foot traffic rose 1.8%, supported by the 37 stores opened in fiscal 2025 and additional locations added in early 2026, which helped offset softness at existing stores.
Against this backdrop, Sprouts is making several forward-looking investments that could support a traffic recovery later this year. Continued expansion, a new loyalty program launched in 2025, and ongoing merchandising innovation – alongside its transition to self-distribution for fresh meat – all position the company to compete on both quality and value as macro conditions evolve.
Will Sprouts return to same-store visit growth in Q2?
Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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In February 2026, Chipotle unveiled its "Recipe for Growth" plan to reverse declining sales by improving operations, boosting marketing, and refreshing its menu. And though the plan has only been in place for a couple of months, traffic data suggests that it may already be having a positive impact on foot traffic to the chain.
After three consecutive quarters of year-over-year declines in average visits per location, Chipotle's foot traffic trends are showing signs of recovery. In Q1 2026, average visits per location were nearly flat (-0.2% YoY), while overall visits grew 5.8% – the strongest growth seen over the past year.
Several branding and menu innovations likely contributed to Chipotle's traffic recovery, including the high protein menu launched in late December 2025 and partnerships with athletes and sporting events. The biggest single driver, however, appears to have been the return of Chicken al Pastor on February 10, 2026 – a fan-favorite protein that had generated more social media requests for its comeback than any other LTO in the chain's history. In the month of its launch, overall visits rose 10.1% YoY and same-store visits grew 5.1%.
Still, the following month, overall visits were up just 3.6% and same-store visits were flat – suggesting that popular menu items can generate meaningful visit spikes, but those spikes may not automatically translate into lasting traffic bumps.
Chipotle appears to be leaning into this dynamic rather than fighting it. Starting April 28, the chain is rotating out Chicken al Pastor in favor of Honey Chicken – its best-performing LTO ever – effectively betting that a steady drumbeat of novelty and scarcity can sustain traffic where any single item cannot.
Another pillar of the company's "Back to Growth" plan entailed creating "new occasions that drive demand into our restaurants" – and Chipotle seems to have accomplished just that with its successful "Tatted Like a Chipotle Bag" BOGO promotion.
On March 13, 2026, from 3 to 4 PM local time, Chipotle offered an in-store BOGO entrée to any customer sporting a tattoo – real, temporary, or hand-drawn – a nod to the iconic tattoo-style graphics on a Chipotle bag. The one-hour activation drove a 55.3% spike in visits above the year-to-date average, with the highest daily visit count recorded since Placer.ai began tracking Chipotle's traffic in 2018. Chipotle also reported March 13th 2026 as the highest daily sales day in the chain's history.
That a single one-hour, in-store promotion could shatter the chain's all-time sales record speaks to the power of Chipotle's brand equity and the effectiveness of leaning into what makes it culturally distinct.
The early results suggest that Chipotle's 'Recipe for Growth' is already working – Q1's traffic recovery was built on a potent mix of menu innovation, viral activations, and renewed cultural relevance. But while the chain's strategy of cycling LTOs and engineering shareable moments has clearly rekindled consumer excitement – whether this delivers consistent same-store visit growth will be the real measure of "Recipe for Growth" success.
For more data-driven dining insights, visit placer.ai/anchor
After a strong Q4 2025 that delivered record single-day sales and one of the largest digital acquisition events in McDonald's history, Q1 2026 posed a harder test. Severe weather, pressure on lower-income consumers, and rising gas prices all weighed on the QSR category. So how did McDonald’s perform in Q1? We dove into the data to find out.
Q1 2026 visits to McDonald’s rose 0.6% year over year (YoY), with average visits per location essentially flat at 0.1%. Given Winter Storm Fern’s outsized impact on January traffic and a consumer environment that grew more selective as the quarter progressed, finishing Q1 in positive territory is a meaningful result.
That resilience reflects momentum built in Q4 2025, when McDonald’s delivered across all three of the pillars the company has identified as central to the brand's recovery: value, marketing, and menu. The September 2025 relaunch of Extra Value Meals helped reestablish McDonald’s value positioning, while MONOPOLY – returning to U.S. restaurants for the first time in nearly a decade – became one of the brand’s largest digital customer acquisition events ever. Meanwhile, the December 2025 Grinch Meal, featuring Dill Pickle McShaker Fries and collectible holiday socks, drove the highest single sales day in company history.
McDonald’s carried that strategy into Q1, bringing back the Shamrock Shake in February and launching the Big Arch Burger nationally in March. But in a quarter shaped by weather disruption and more cautious consumer spending, these initiatives generated more muted traffic responses than Q4’s record-setting activations.
The chart below illustrates McDonald’s uneven performance throughout the quarter. January same-store visits fell 1.3% YoY, due in part to Winter Storm Fern, which swept across more than 30 states late in the month, disrupting operations and driving temporary restaurant closures. February rebounded to +3.8% YoY, supported by pent-up demand and the return of the Shamrock Shake, which delivered a modest but discernable lift during its launch week. March, however, slipped back to -1.2% – reflecting the Big Arch Burger's more muted traffic response and possibly also the tightening of consumer purse strings in the face of rising gas prices.
But despite this consumer caution, the response to McDonald's latest pop-culture collab shows that even in a more demanding environment, the right promotion can still cut through.
On March 31 – the launch date of McDonald's collaboration with Netflix's Oscar-winning animated film KPop Demon Hunters – Tuesday visits reached 11.1% above the year-to-date Tuesday average, the highest single Tuesday reading of the entire first quarter. The promotion featured two dueling adult meals inspired by the film's rival groups, HUNTR/X and the Saja Boys, along with limited-time Korean-inspired items like Ramyeon McShaker Fries. And traffic stayed elevated in the days that followed, contributing to the chain's busiest week of the year so far.
Q1 data shows that McDonald’s can still drive traffic at scale, even in a softer environment. But success increasingly depends on executing consistently across value, marketing, and menu – while also delivering the kind of culturally relevant moments that give consumers a compelling reason to visit. How will the chain perform in Q2 as it rolls out its revamped McValue menu?
Follow Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Starbucks and Dutch Bros may both operate in the coffee space, but they are pursuing distinct strategies that reflect their different stages of growth. Starbucks, the legacy leader, is focused on revitalizing its established brand. Dutch Bros, the newer, fast-growing entrant, is expanding its footprint and building brand awareness. And AI-powered location analytics suggests that both approaches appear to be working.
Dutch Bros is driving traffic through aggressive expansion, a drive-thru–focused model, and ongoing menu innovation. Meanwhile, Starbucks’ “Back to Starbucks” plan centers on closing underperforming stores, re-emphasizing the coffeehouse experience, and simplifying operations. Both chains may also be benefiting from the current consumer headwinds driving demand for affordable treats, with year-over-year (YoY) same-store visits up every month of the past six months.
In September 2024, Starbucks' then-new CEO Brian Niccol announced the Back to Starbucks turnaround strategy, focusing on reestablishing the brand's core identity as a coffee-first, community-centered brand, centered on high-quality coffee, skilled baristas, and a welcoming in-store experience. It also prioritizes improving service speed and consistency, simplifying operations, and strengthening the overall customer experience.
In September 2024, shortly after becoming CEO, Brian Niccol introduced the company's "Back to Starbucks" turnaround strategy, aimed at restoring the brand’s identity as a coffee-first, community-centered experience built on quality coffee, skilled baristas, and welcoming stores. The plan also emphasizes improving speed and consistency, simplifying operations, and enhancing the overall customer experience.
Traffic data reveals that the restructuring plan is already bearing fruit. Over the past two full quarters (Q4 2025 and Q1 2026) the company's overall traffic and average visits per venue increased 4.9% to 5.9% compared to the previous year – a particularly strong performance given broader consumer headwinds. If sustained, this momentum could signal a meaningful and durable return to growth for the brand.
Concurrently, Dutch Bros’ rapid expansion is translating into strong top-line traffic growth, with overall visits rising at a double-digit pace throughout 2025 and into early 2026. Quarterly gains ranged from 12.3% to 17.9% YoY as the brand entered new markets and scaled its footprint.
At the same time, average visits per location have remained relatively stable, suggesting that new store openings are not significantly cannibalizing existing units. This combination of robust overall traffic growth and steady per-location performance points to a healthy expansion strategy, where footprint growth is driving incremental demand rather than diluting it.
As both brands continue to execute on their respective strategies, early traffic trends suggest that there is no single path to growth in today’s coffee space. Starbucks’ operational reset and Dutch Bros’ expansion-led model are each resonating with consumers, albeit in different ways. The key question going forward will be whether these gains can be sustained as macro pressures persist and competition intensifies.
For more data-driven insights, visit placer.ai.anchor
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In a macroeconomic environment that continues to challenge dining chains, Shake Shack’s performance offers a clear signal of what consumers prioritize in 2026 – familiarity, convenience, and affordable indulgences.
Over the past several years, Shake Shack has expanded its footprint while maintaining solid performance at existing locations. In Q4 2025, total revenue rose nearly 22% year over year, while same-store sales increased 2.1%, driven primarily by pricing alongside a modest (+0.5%) lift in traffic – marking the brand’s 20th consecutive quarter of positive comparable growth. Restaurant-level margins also improved, pointing to stronger execution at the unit level.
And that momentum carried into Q1 2026. Overall visits rose 19.9% YoY, with average visits per location increasing in every month except January, when severe weather – including Winter Storm Fern – likely contributed to a slight 0.4% YoY dip.
A key driver of this consistency is Shake Shack’s alignment with evolving consumer routines. Loyalty has been rising, with repeat visitors accounting for an increasing share of traffic. At the same time, shorter weekday visits are becoming more common, suggesting that more customers are incorporating the brand into their weekly rhythms – whether for a quick lunch or an afternoon treat. And Shake Shack’s newly announced loyalty platform is likely to reinforce this behavior, further embedding the brand into day-to-day routines.
Menu innovation and popular limited-time offers also continue to play a major role in Shake Shack’s growth. Last summer, the nationwide launch of the Dubai Chocolate Pistachio Shake generated significant buzz. And more recently, the chain’s popular Valentine’s Day “True Love Shake” BOGO delivered its busiest day of the year – with visits jumping 14.8% above the typical Saturday baseline.
Shake Shack’s expansion strategy and visitation patterns point to a broader truth about dining in 2026: Success increasingly hinges on fitting seamlessly into everyday life while still delivering moments of excitement. As macroeconomic pressures persist, the brands that can balance routine convenience with craveable, culturally relevant offerings are likely to lead the next phase of growth.
For more data-driven dining insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Quick-service restaurants have faced significant headwinds, even as value offerings and limited-time promotions have helped stabilize traffic across the segment. Still, the largest restaurant groups are finding ways to outperform.
The latest visit data shows Yum! Brands and Restaurant Brands International (RBI) pulling ahead of the category – with growth in both cases driven by their leading brands and supported by the strength of their fast-casual concepts.
In Q1 2026, traffic to QSRs rose just 0.1% year over year (YoY), as increasingly cautious consumers pulled back on dining out. Against this backdrop, Yum! Brands’ 2.1% increase in overall portfolio traffic and 3.0% rise in average visits per location represent meaningful outperformance. While RBI lagged slightly in overall traffic, it still modestly outpaced the segment average in per-location traffic.
Diving into brand-level data, Taco Bell – which accounted for nearly three quarters of total Yum! visits in Q1 2026 – remained the company’s clear growth engine. A combination of strategic value pricing, ongoing menu innovation, and a strong digital loyalty program continued to drive same-store traffic growth and broaden the brand’s appeal across income cohorts – including higher-income consumers, families, and younger diners alike.
The Habit Burger Grill, Yum!’s fast-casual concept, also performed well in Q1, with same-store visits up in the mid- to high-single digits throughout the quarter. KFC, meanwhile, in the midst of a turnaround, saw mixed same-store visit trends – as did Pizza Hut, currently the subject of a strategic review.
On the RBI side, QSR leader Burger King continued to lead performance. After reporting a 2.6% same-store sales increase in Q4 2025, the chain delivered a 1.4% YoY rise in overall traffic in Q1 2026, with same-store visits increasing in both February and March. This momentum likely reflects ongoing execution of RBI’s “Reclaim the Flame” strategy, alongside ongoing menu innovation – including the January launch of the Ultimate Steakhouse Whopper, which was met with strong consumer response.
Fast-casual Firehouse Subs, which similarly posted a 2.4% increase in same-store sales in Q4 2025, also remained a bright spot in Q1, with positive same-store visit growth in January and February, and March performance roughly in line with the prior year.
By contrast, Tim Hortons continued to see traffic softness in the U.S., though ongoing expansion plans suggest confidence in its long-term opportunity. And Popeyes faced continued pressure, with RBI actively working to reposition the brand.
Both Yum! and RBI are successfully navigating a challenging QSR environment, driven by the strength of their flagship brands, solid performance in fast-casual concepts, and ongoing investments to stabilize underperforming chains. Will the companies be able to sustain this momentum in the coming months?
Follow Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
1. The hypergrowth of Costco, Dollar Tree, and Dollar General between 2019 and 2025 has fundamentally changed the brick-and-mortar retail landscape.
2. Overall visits to Target and Walmart have remained essentially stable even as traffic to the new retail giants skyrocketed – so the increased competition is not necessarily coming at legacy giants' expense. Instead, each retail giant is filling a different need, and success now requires excelling at specific shopping missions rather than broad market dominance.
3. Cross-shopping has become the new normal, with Walmart and Target maintaining their popularity even as their relative visit shares decline, creating opportunities for complementary rather than purely competitive strategies.
4. Dollar stores are rapidly graduating from "fill-in" destinations to primary shopping locations, signaling a fundamental shift in how Americans approach everyday retail.
5. Walmart still enjoys the highest visit frequency, but the other four chains – and especially Dollar General – are gaining ground in this realm.
6. Geographic and demographic specialization is becoming the key differentiator, as each chain carves out distinct niches rather than competing head-to-head across all markets and customer segments.
Evolving shopper priorities, economic pressures, and new competitors are reshaping how and where Americans buy everyday goods. And as value-focused players gain ground, legacy retail powerhouses are adapting their strategies in a bid to maintain their visit share. In this new consumer reality, shoppers no longer stick to one lane, creating a complex ecosystem where loyalty, geography, and cross-visitation patterns – not just market share – define who is truly winning.
This report explores the latest retail traffic data for Walmart, Target, Costco, Dollar Tree, and Dollar General to decode what consumers want from retail giants in 2025. By analyzing visit patterns, loyalty trends, and cross-shopping shifts, we reveal how fast-growing chains are winning over consumers and uncover the strategies helping legacy players stay competitive in today's value-driven retail landscape.
In 2019, Walmart and Target were the two major behemoths in the brick-and-mortar retail space. And while traffic to these chains remains close to 2019 levels, overall visits to Dollar General, Dollar Tree, and Costco have increased 36.6% to 45.9% in the past six years. Much of the growth was driven by aggressive store expansions, but average visits per location stayed constant (in the case of Dollar Tree) or grew as well (in the case of Dollar General and Costco). This means that these chains are successfully filling new stores with visitors – consumers who in the past may have gone to Walmart or Target for at least some of the items now purchased at wholesale clubs and dollar stores.
This substantial increase in visits to Costco, Dollar General, and Dollar Tree has altered the competitive landscape in which Walmart and Target operate. In 2019, 55.9% of combined visits to the five retailers went to Walmart. Now, Walmart’s relative visit share is less than 50%. Target received the second-highest share of visits to the five retailers in 2019, with 15.9% of combined traffic to the chains. But Between January and July 2025, Dollar General received more visits than Target – even though the discount store had received just 12.1% of combined visits in 2019.
Some of the growth of the new retail giants could be attributed to well-timed expansion. But the success of these chains is also due to the extreme value orientation of U.S. consumers in recent years. Dollar General, Dollar Tree, and Costco each offer a unique value proposition, giving today's increasingly budget-conscious shoppers more options.
Walmart’s strategy of "everyday low prices" and its strongholds in rural and semi-rural areas reflect its emphasis on serving broad, value-focused households – often catering to essential, non-discretionary shopping.
Dollar General serves an even larger share of rural and semi-rural shoppers than Walmart, following its strategy of bringing a curated selection of everyday basics to underserved communities. The retailer's packaging is typically smaller than Walmart's, which allows Dollar General to price each item very affordably – and its geographic concentration in rural and semi-rural areas also highlights its direct competition to Walmart.
By contrast, Target and Costco both compete for consumer attention in suburban and small city settings, where shopper profiles tilt more toward families seeking one-stop-shopping and broader discretionary offerings. But Costco's audience skews slightly more affluent – the retailer attracts consumers who can afford the membership fees and bulk purchasing requirements – and its visit growth may be partially driven by higher income Target shoppers now shopping at Costco.
Dollar Tree, meanwhile, showcases a uniquely balanced real estate strategy. The chain's primary strength lies in suburban and small cities but it maintains a solid footing in both rural and urban areas. The chain also offers a unique value proposition, with a smaller store format and a fixed $1.25 price point on most items. So while the retailer isn't consistently cheaper than Walmart or Dollar General across all products, its convenience and predictability are helping it cement its role as a go-to chain for quick shopping trips or small quantities of discretionary items. And its versatile, three-pronged geographic footprint allows it to compete across diverse markets: Dollar Tree can serve as a convenient, quick-trip alternative to big-box retailers in the suburbs while also providing essential value in both rural and dense urban communities.
As each chain carves out distinct geographic and demographic niches, success increasingly depends on being the best option for particular shopping missions (bulk buying, quick trips, essential needs) rather than trying to be everything to everyone.
Still, despite – or perhaps due to – the increased competition, shoppers are increasingly spreading their visits across multiple retailers: Cross-shopping between major chains rose significantly between 2019 and 2025. And Walmart remains the most popular brick-and-mortar retailer, consistently ranking as the most popular cross-shopping destination for visitors of every other chain, followed by Target.
This creates an interesting paradox when viewed alongside the overall visit share shift. Even as Walmart and Target's total share of visits has declined, their importance as a secondary stop has actually grown. This suggests that the legacy retail giants' dip in market share isn't due to shoppers abandoning them. Instead, consumers are expanding their shopping routines by visiting other growing chains in addition to their regular trips to Walmart and Target, effectively diluting the giants' share of a larger, more fragmented retail landscape.
Cross-visitation to Costco from Walmart, Target, and Dollar Tree also grew between 2019 and 2025, suggesting that Costco is attracting a more varied audience to its stores.
But the most significant jumps in cross-visitation went to Dollar Tree and Dollar General, with cross-visitation to these chains from Target, Walmart, and Costco doubling or tripling over the past six years. This suggests that these brands are rapidly graduating from “fill-in” fare to primary shopping destinations for millions of households.
The dramatic rise in cross-visitation to dollar stores signals an opportunity for all retailers to identify and capitalize on specific shopping missions while building complementary partnerships rather than viewing every chain as direct competition.
Walmart’s status as the go-to destination for essential, non-discretionary spending is clearly reflected in its exceptional loyalty rates – nearly half its visitors return at least three times per month on average -between January to July 2025, a figure virtually unchanged since 2019. This steady high-frequency visitation underscores how necessity-driven shopping anchors customer routines and keeps Walmart atop the retail loyalty ranks.
But the data also reveals that other retail giants – and Dollar General in particular – are steadily gaining ground. Dollar General's increased visit frequency is largely fueled by its strategic emphasis on adding fresh produce and other grocery items, making it a viable everyday stop for more households and positioning it to compete more directly with Walmart.
Target also demonstrates a notable uptick in loyal visitors, with its share of frequent shoppers visiting at least three times a month rising from 20.1% to 23.6% between 2019 and 2025. This growth may suggest that its strategic initiatives – like the popular Drive Up service, same-day delivery options, and an appealing mix of essentials and exclusive brands – are successfully converting some casual shoppers into repeat customers.
Costco stands out for a different reason: while overall visits increased, loyalty rates remained essentially unchanged. This speaks to Costco’s unique position as a membership-based outlet for targeted bulk and premium-value purchases, where the shopping behavior of new visitors tends to follow the same patterns as those of its already-loyal core. As a result, trip frequency – rooted largely in planned stock-ups – remains remarkably consistent even as the warehouse giant grows foot traffic overall.
Dollar Tree currently has the smallest share of repeat visitors but is improving this metric. As it successfully encourages more frequent trips and narrows the loyalty gap with its larger rivals, it's poised to become an increasing source of competition for both Target and Costco.
The increase in repeat visits and cross-shopping across the five retail giants showcases consumers' current appetite for value-oriented mass merchants and discount chains. And although the retail giants landscape may be more fragmented, the data also reveals that the pie itself has grown significantly – so the increased competition does not necessarily need to come at the expense of legacy retail giants.
The retail landscape of 2025 demands a fundamental shift from zero-sum competition to strategic complementarity, where success lies in owning specific shopping missions rather than fighting for total market dominance. Retailers that forego attempting to compete on every front and instead clearly communicate their mission-specific value propositions – whether that's emergency runs, bulk essentials, or family shopping experiences – may come out on top.
1. Market Divergence: While San Francisco's return-to-office trends have stabilized, Los Angeles is increasingly lagging behind national averages with office visits down 46.6% compared to pre-pandemic levels as of June 2025.
2. Commuter Pattern Shifts: Los Angeles faces a persistent decline in out-of-market commuters while San Francisco's share of out-of-market commuters has recovered slightly, indicating deeper structural challenges in LA's office market recovery.
3. Visit vs. Visitor Gap: Unlike other markets where increased visits per worker offset declining visitor numbers, Los Angeles saw both metrics decline year-over-year, suggesting fundamental workforce retention issues.
4. Century City Exception: Century City emerges as LA's strongest office submarket with visits only 28.1% below pre-pandemic levels, driven by its premium amenities and strategic location adjacent to Westfield Century City shopping center.
5. Demographic Advantage: Century City's success may stem from its success in attracting affluent, educated young professionals who value lifestyle integration and are more likely to maintain consistent office attendance in hybrid work arrangements.
While return-to-office trends have stabilized in many markets nationwide, Los Angeles and San Francisco face unique challenges that set them apart from national patterns. This report examines the divergent trajectories of these two major West Coast markets, with particular focus on Los Angeles' ongoing struggles and the emergence of one specific submarket that bucks broader trends.
Through analysis of commuter patterns, demographic shifts, and localized performance data, we explore how factors ranging from out-of-market workforce changes to amenity-driven location advantages are reshaping the competitive landscape for office real estate in Southern California.
Both Los Angeles and San Francisco continue to significantly underperform the national office occupancy average. In June 2025, average nationwide visits to office buildings were 30.5% below January 2019 levels, compared to a 46.6% and 46.4% decline in visits to Los Angeles and San Francisco offices, respectively.
While both cities now show similar RTO rates, they arrived there through different trajectories. San Francisco has consistently lagged behind national return-to-office levels since pandemic restrictions first lifted.
Los Angeles, however, initially mirrored nationwide trends before its office market began diverging and falling behind around mid-2022.
The decline in office visits in Los Angeles and San Francisco can be partly attributed to fewer out-of-market commuters. Both cities saw significant drops in the percentage of employees who live outside the city but commute to work between H1 2019 and H1 2023.
However, here too, the two cities diverged in recent years: San Francisco's share of out-of-market commuters relative to local employees rebounded between 2023 and 2024, while Los Angeles' continued to decline – another indication that LA's RTO is decelerating as San Francisco stabilizes.
Like in other markets, Los Angeles saw a larger drop in office visits than in office visitors when comparing current trends to pre-pandemic levels. This is consistent with the shift to hybrid work arrangements, where many of the workers who returned to the office are coming in less frequently than before the pandemic, leading to a larger drop in visits compared to the drop in visitors.
But looking at the trajectory of RTO more recently shows that in most markets – including San Francisco – office visits are up year-over-year (YoY) while visitor numbers are down. This suggests that the workers slated to return to the office have already done so, and increasing the numbers of visits per visitor is now the path towards increased office occupancy.
In Los Angeles, visits also outperformed visitors – but both figures were down YoY (the gap in visits was smaller than the gap in visitors). So while the visitors who did head to the office in LA in Q2 2025 clocked in more visits per person compared to Q2 2024, the increase in visits per visitor was not enough to offset the decline in office visitors.
While Los Angeles may be lagging in terms of its overall office recovery, the city does have pockets of strength – most notably Century City. In Q2 2025, the number of inbound commuters visiting the neighborhood was just 24.7% lower than it was in Q2 2019 and higher (+1.0%) than last year's levels.
According to Colliers' Q2 2025 report, Century City accounts for 27% of year-to-date leasing activity in West Los Angeles – more than double any other submarket – and commands the highest asking rental rates. The area benefits from Trophy and Class A office towers that may create a flight-to-quality dynamic where tenants migrate from urban core locations to this Westside submarket.
The submarket's success is likely bolstered by its strategic location adjacent to Westfield Century City shopping center – visit data reveals that 45% of weekday commuters to Century City also visited Westfield Century City during Q2 2025. The convenience of accessing the mall's extensive retail, dining, and entertainment options during lunch breaks or after work may encourage employees to come into the office more frequently.
Perhaps thanks to its strategic locations and amenities-rich office buildings, Century City succeeds in attracting relatively affluent office workers.
Century City's office submarket has a higher median trade area household income (HHI) than either mid-Wilshire or Downtown LA. The neighborhood also attracts significant shares of the "Educated Urbanite" Spatial.ai: PersonaLive segment – defined as "well educated young singles living in dense urban areas working relatively high paying jobs".
This demographic typically has fewer family obligations and greater flexibility in their work arrangements, making them more likely to embrace hybrid schedules that include regular office attendance. Affluent singles also tend to value the lifestyle amenities and networking opportunities that come with working in a premium office environment like Century City: This demographic is often in career-building phases where in-person collaboration and visibility matter more, driving consistent office utilization that helps sustain the submarket's performance even as other LA office areas struggle with lower occupancy rates.
The higher disposable income of this audience also aligns well with the submarket's upscale retail and dining options at nearby Westfield Century City, creating a mutually reinforcing ecosystem where the office environment and surrounding amenities cater to their preferences.
As the broader Los Angeles market grapples with a shrinking commuter base and declining office utilization, the performance gap between premium, amenity-rich locations and traditional office districts is likely to widen. For investors and tenants alike, these trends underscore the growing importance of location quality, demographic targeting, and lifestyle integration in determining long-term office market viability across Southern California.
Century City's success – anchored by its affluent, career-focused workforce and integrated lifestyle amenities – can offer a blueprint for office market resilience in the hybrid work era.
