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With the first round of earning announcements in 2024 coming to a close, we dove into the foot traffic data to find out which companies are likely to surpass their 2023 performance in the coming year.
Following a challenging period and shifts in apparel consumer preferences hampering traffic, Gap’s performance is on the upswing. The company, which operates four iconic brands – Gap, Old Navy, Athleta, and Banana Republic – recently announced stronger-than-expected Q4 2023 results, driven by strong performances of the Gap and Old Navy brands.
Foot traffic data also points to a comeback. The Old Navy and Gap managed to maintain minimal year-over-year (YoY) visit gaps in 2023 despite the challenging retail environment, with Q4 visits – during the critical holiday season – down just 2.3% and 1.7% for the two brands, respectively.
Gap’s turnaround is likely helped by several C-suite personnel changes at the company. Last year, Gap Inc. brought in C.E.O. Richard Dickson from Mattel to revitalize the legacy brands, and Chris Blakeslee – previously at Alo Yoga – was chosen to lead the Athleta chain. And the company is continuing its series of high-profile hirings in 2024 with the appointment of designer Zac Posen as Creative Director of the company and Chief Creative Officer of the Old Navy banner. Should Gap continue on its current track, the company is well-positioned for a strong 2024.
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Monthly visits to The Cheesecake Factory fell YoY for much of last year, with the chain’s foot traffic regularly lagging behind the wider Restaurant category. But the gaps between the wider industry performance and visits to the brand began to narrow towards the end of the year, with The Cheesecake Factory beating out the overall Restaurant industry in terms of YoY traffic in December 2023. And although January 2024’s cold spell brought visits back down, foot traffic rose again in February 2024.
The chain has announced plans to expand its store count this year and intends to implement moderate price hikes to offset rising costs. And if the positive foot traffic trends continue alongside the company’s new unit openings and price increases, The Cheesecake Factory may well outpace its 2023 performance in 2024.
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The pet care sector thrived over the pandemic, as the combination of shelter-in-place orders, stimulus checks, and reduced spending channels drove consumers to shower their pets with love in the form of increased spending at pet stores. But the economic headwinds of the past two years led some shoppers to reduce their discretionary spending. Some consumers have gone as far as surrendering their pets in an effort to cut costs, with the tighter consumer budgets impacting visits to leading pet care retailers, including Petco. And to add to an already challenging situation, the pet care landscape has recently become even more competitive, with Walmart recently making more aggressive inroads into the space.
But Petco is fighting to stay on top, with the company continuing to invest in its veterinary program and optimize its product assortment to keep up with the changing preferences of 2024 consumers. And recent foot traffic data indicates that Petco’s strategy may be bearing fruit. Visits to Petco grew 1.8% and 4.0% YoY in November and December 2023, respectively – indicating that many pet owners still splurged on holiday gifts for their beloved pets and turned to Petco for the perfect treat or toy. And although January 2024’s unusual cold spell drove a visit lag, foot traffic quickly stabilized in February – indicating that the company should not be written off quite yet.
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For more retail and dining insights, visit our blog at placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
In February 2024 Placer.ai released two white papers: 10 Top Brands to Watch in 2024 and Q4 2023 Quarterly Index. Below is a taste of our findings. To read more data-driven consumer research, visit our library.
The Q4 2023 Quarterly Index white paper analyzed the foot traffic performance of the Fitness, Beauty & Self Care, Discount & Dollar Stores, Superstores, Grocery Stores, and Dining categories in 2023 and during last year’s all-important holiday shopping season.
Last year ended on a high note for many retailers, with cooling inflation and rebounding consumer confidence contributing to a robust holiday season. Still, 2023 was a year of headwinds for the sector, as consumers traded down and cut back on unnecessary indulgences.
In the midst of these challenges, some segments thrived. Continued prioritization of health and wellness by consumers drove strong visit growth for the Fitness and Beauty & Self Care segments – which emerged as 2023 winners and enjoyed positive foot traffic growth in Q4. At the same time, price consciousness drove foot traffic to Discount & Dollar Stores and Superstores, both of which made inroads into the affordable grocery space during the year.
The Grocery category, too, saw a 4.3% jump in visits last year compared to 2022, as well as a slight uptick in Q4 visits. And even the discretionary Dining sector held its own, with a 2.1% year-over-year (YoY) annual increase in foot traffic, and a Q4 quarterly visit gap of just 1.8%.
For a deeper dive into the Q4 2023 performance of these sectors, read the full report.
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The 10 Top Brands to Watch in 2024 white paper leveraged up-to-date location intelligence and consumer demographic insights to identify ten brands gearing up for growth in 2024 – one of which was Foxtrot Market.
Convenience stores have evolved into bona-fide dining destinations. And Foxtrot, a Chicago-based chain with 29 stores across Texas, Illinois, Washington, Maryland, and Virginia, is one of the brands redefining what a convenience store can be. The chain offers an upscale convenience store experience and is particularly known for including local brands in its product assortment as well as its excellent wine curation and dining options.
And location intelligence data indicates that Foxtrot knows its audience – visitors to the chain were significantly more likely to fall into AGS: Behavior & Attitudes dataset’s “Wine Drinker” or “Nutritionally Aware” segments than visitors to nearby convenience stores. The company plans to ramp up store openings, particularly in the suburbs, where convenience and a good bottle of wine might just find the perfect home as a welcome distraction from the daily grind.
To find out the other brands on the list, read the full report.
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For more data-driven consumer research, visit our library.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Discount and dollar stores flourished in 2022 and 2023, as rising prices led many shoppers to trade down and tighten their purse strings. Consumers flocked to dollar stores for everything from essential goods to discretionary items like toys and party supplies. And while some chains – including category leader Dollar General – were buoyed by their growing positioning as low-cost grocery venues, others found success by leaning into the affordable luxury space. Brands like Five Below, Ollie’s Bargain Outlet, and pOpshelf (owned by Dollar General) grew their audiences by offering price-conscious consumers easy access to inexpensive non-necessities.
But how did these specialty discount retailers fare in the all-important fourth quarter of 2023 – and what does their early 2024 performance portend for the rest of the new year?
We dove into the data to find out.
Five Below, the bargain chain specializing in low-cost, recreational merchandise, wrapped up 2023 with a bang. Between September and December 2023, the brand saw year-over-year (YoY) monthly visit increases ranging from 14.6% to 22.1%. And while Five Below’s expanding store count has likely helped fuel this surge, the indulgence-oriented retailer is also attracting shoppers with a growing selection of “Five Beyond” products, priced above the chain’s traditional $5.00 ceiling. Last year, Five Below further cemented its status as a key holiday shopping destination – another factor driving its impressive Q4 2023 performance. And the discounter continued its winning streak into the new year, with strong performance in January and February 2024.
Ollie’s Bargain Outlet operates according to a somewhat different strategy – enticing shoppers with a broad selection of highly discounted name-brand merchandise. Ollie’s offerings include lower-ticket items like food and books, but also a wide range of premium products like electronics and home furnishings. And Ollie’s closeout buying model means that shoppers never know exactly what they’re going to find – turning each trip into something of a treasure hunt. Like Five Below, Ollie’s Bargain Outlet has expanded its physical presence in recent years – and the chain’s consistent positive YoY foot traffic growth highlights its continued appeal to today’s consumers.
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Dollar General’s pOpshelf concept – launched in late 2020 with a discretionary-focused product mix aimed at higher income shoppers than the company’s flagship brand – now boasts some 240 locations across 20 states. And as the chain has expanded its footprint, it has also grown its audience. Like other affordable luxury venues, pOpshelf experiences large visit spikes during the fourth quarter of the year, as shoppers seek out inexpensive gifts and other holiday fare.
As of February 2024, visits to the chain were up 190.1% compared to a March 2022 baseline. Though Dollar General has reined in the pace of pOpshelf’s expansion to account for what remains a challenging retail environment, the company still plans to open more stores this year. And if pOpshelf’s strong visit trajectory is any indication, investing in the concept’s long-term strength may well bear fruit in the months and years ahead.
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Each of these discount chains has found success by appealing to a different audience. Ollie’s Bargain Outlet, with its constantly-shifting closeout inventory, attracts shoppers from areas with higher shares of singles and fewer families with children. Five Below’s and pOpshelf, on the other hand, feature captured markets with larger shares of parental households than of singles – though pOpshelf’s share of the latter has risen over the past year, as the chain expanded into new markets.
For all three chains, however, the extent of the gap between the two demographic groups varies throughout the year – with the share of singles increasing during the summer and the share of parental households seeing an uptick during the December holiday shopping season. (For pOpshelf, this pattern began to emerge in 2023). Five Below experienced a particularly pronounced version of this trend – with the share of singles frequenting the chain actually outpacing the share of families with children each August. This uptick in the share of singles visiting discount chains – especially Five Below – may be due in part to back-to-school shopping by college students, many of whom load up on dorm supplies towards the end of summer.
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Specialty discount chains offer price-conscious shoppers affordable outlets for retail therapy. And in 2023 and early 2024, Five Below, Ollie’s Bargain Outlet, and pOpshelf grew their audiences by appealing to the perennial quest for inexpensive, fun shopping experiences. How will these retailers continue to fare as 2024 wears on? Will cooling inflation put a dent in their gains – or will a revitalized discretionary retail environment propel them forward?
Follow Placer.ai’s data-driven retail analyses to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Mercado Gonzalez: This Mexican Food Hall is a Magnet
Mercado Gonzalez opened less than six months ago, and boy, is it making a splash! This marketplace/food hall located in Costa Mesa, CA hosts 20 food stalls where one can stroll through, buy colorful produce, and imagine that one is at the Mercado de Coyoacan in Mexico City, one of various mercados from which this location takes inspiration. Already, we see from the Placer data below that since opening in mid-November (just in time for the holidays!), Mercado Gonzalez is proving to be one of the most-visited locations in the Northgate Gonzalez portfolio.
The weekend spikes really stand out as patrons from all over Southern California come to partake of pan dulces, aguas frescas, and oh-so-delectable hot and fresh churros at Churreria El Moro.
We wrote about food fusion last week, and indeed, in addition to traditional Mexican specialties like tortas ahogadas at Chiva Torta, one can also find Mexican-style sushi at Sushi El Sinaloense. From street food to gourmet at Maizano and Entre Nos, one has options that run the gamut from hot tortillas to cochinita pibil with fresh masa.
This food hall extravaganza bills itself as the “ultimate destination for Mexican food and culture” and it appears that customers who travel from a trade area of over 150 miles are in total agreement.
Compared to another top–trafficked Northgate Gonzalez market in Los Angeles, which draws from a much more local crowd of 11 sq miles (keep in mind, there are numerous Northgate Gonzalez markets across the Southern California landscape), this novel food hall concept attracts a much more diverse audience, across multiple dimensions like geography, ethnicity, and household income.
While the traditional grocery store attracts heavily from the segment of Lower Hispanic Families at the Los Angeles and San Diego locations, and also from Near-Urban Diverse Families and Young Urban Singles in San Diego, the segment data from Spatial.ai: PersonaLive reveals that Mercado Gonzalez also brings in Young Professionals, Educated Urbanites, Wealthy Suburban Families, and Ultra Wealthy Families.
In addition, the average HHI of those visiting Mercado Gonzalez is roughly twice that of the other Northgate Gonzalez grocery stores.
The food hall also attracts a broader swath of ethnicities.
Much like Eataly before it, Jose Andres’ Spanish Mercado Little Spain, or Asian food halls that we wrote about recently in our Lunar New Year articles, there is enthusiastic appetite for an immersive encounter reminiscent of being in another country and having access to authentic flavors and eating experiences.
Despite the inflationary headwinds that marked 2023, year-over-year (YoY) foot traffic to Indoor Malls and Open-Air Shopping Centers exceeded 2022 levels every quarter of 2023, with the two shopping center formats competing head-to-head for the top spot: Open-Air Shopping Centers outperformed Indoor Malls during the first three quarters of the year, but Indoor Malls came out ahead during the critical holiday-focused Q4. Ultimately, overall yearly visit numbers slightly favored Open-Air Shopping Centers, which finished 2023 with a 3.0% overall YoY increase in visits compared to 2.9% overall growth for Indoor Malls.
Meanwhile, Outlet Malls struggled to keep up with the other two formats. This segment saw a 1.6% YoY decline in yearly visits in 2023, perhaps due consumers looking to save on gas expenses and avoid the typically longer driving time required to get to these types of shopping centers.
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Visits to all three mall formats dipped YoY in January 2024, likely due to the extreme cold temperatures that swept through much of the country and to the challenging comparisons to a strong January 2023.
But YoY foot traffic to Indoor Malls and Open-Air Shopping Centers swung positive in the second months of the year. Visits to Indoor Malls grew an impressive 6.0% relative to the same month in 2023, and foot traffic to Open-Air Shopping Centers increased 3.9% in the same period. The YoY visit gap to Outlet Malls also narrowed significantly, with foot traffic to the format just 1.6% lower than it was in February 2023, indicating that – despite predictions – 2024 consumers are still willing to spend on discretionary categories.
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While visits to the mall space appear to be generally growing on a YoY basis, comparing the foot traffic performance to pre-COVID visits levels reveals a more nuanced picture. Of the three shopping centers formats, Open-Air Shopping Centers drew closest to pre-COVID levels, with 2023 visits just 1.5% lower than they were in 2019. The visit gap to Indoor Malls was slightly larger, with the format attracting 4.6% fewer visits in 2023 than in 2019. And Outlet Malls appear to be having the toughest recovery, with 2023 visits to the format 9.7% lower than in 2019.
But just because visits to the shopping center space are still catching up to 2019 levels does not mean that all is lost – a deeper dive into location intelligence data indicates that post-pandemic shopping habits are still in flux.
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Analyzing shifts in shopping behavior in recent years reveals that many shoppers are still returning to pre-COVID behaviors. For example, comparing the share of shopping center visits between the hours of 12 PM and 4 PM in 2019, 2022, and 2023 indicates that the “new normal” of mid-day shopping sprees is on its way out.
The share of hourly visits between 12 PM and 4 PM jumped over the pandemic thanks to consumers’ newly flexible schedules, and mid-day foot traffic to shopping centers was still higher in 2022 compared to pre-COVID. But the relative share of mid-day visits dropped from 2022 to 2023 and moved closer to 2019 levels – indicating that shopping patterns have not yet reached a post-COVID equilibrium.
Critically, there appears to be a correlation between the return to 2019 shopping patterns and the visit recovery rate. Visits to Open-Air Shopping Centers in 2023 were almost on par with 2019 levels, and the format’s mid-day visit share was only half a percentage point higher in 2023 than in 2019. The mid-day visit share at Indoor Malls, where the year-over-four-year (Yo4Y) visit lag was slightly larger than for Open-Air Shopping Centers, was still 1.9 percentage points higher in 2023 when compared to 2019. And Outlet Malls had the largest Yo4Y visit gap along with the largest Yo4Y difference in mid-day visit share.
This data indicates that post-pandemic shopping patterns are still dynamic – and even retail sectors that appear to have permanent COVID scars may well bounce back as consumer behavior continues to normalize.
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Despite predictions of slower consumer spending, foot traffic data indicates that demand for malls and shopping centers remains stable. Location intelligence showing strong monthly visit numbers and positive shifts in shopping behavior indicates that the shopping center space is off to a strong start in 2024.
For more data-driven retail insights, visit our blog at placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
Just when we thought the return-to-office (RTO) debate was finally settled, things are heating up once again. Leading financial institutions like Goldman Sachs are requiring employees to come into the office five days a week (gasp!). And though research shows that remote-capable employees now live twice as far from the office as they did before COVID, some are now being asked to move back closer to the office and show up in person more often.
But what impact are these renewed skirmishes having on the ground? Has the office recovery needle begun to move once again? Or is all the talk merely that – talk?
We dove into the data to find out.
Nationwide, visits to office buildings were down just 31.3% in February 2024 compared to February 2020 – the nation’s last “normal” in-office month before COVID changed everything. This relatively narrow year-over-four-year (Yo4Y) visit gap may be partially due to this year’s February leap day: Last month had 20 working days, compared to just 19 in February 2020 and 2023. (2020 was also a leap year, but the extra day fell on the weekend.)
Still, office visits in February 2024 were also higher than in January 2024, when unusually cold and stormy weather stranded many Americans at home. And year over year (YoY), February 2024 visits were up 18.6% – which, even accounting for the month’s extra day, points towards significant growth.
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Taking a look at city-wide trends shows the persistence of significant regional variation – with Miami and New York continuing to lead the post-COVID office recovery pack, and San Francisco bringing up the rear. Dallas, Atlanta, and Washington, D.C. also outperformed the nationwide Yo4Y baseline of -31.3%. And of the cities that continued to lag behind, Chicago, Boston, and San Francisco all outpaced the national average for YoY visit growth.
Here, too, February 2024’s additional business day did some of the work. Nevertheless, urban centers like Miami and New York – where office visits were down just 9.4% and 14.5%, respectively, compared to February 2020 – are clearly experiencing accelerated recovery. In Miami, an influx of tech companies may be contributing to the narrowing foot traffic gap – while in New York, the finance sector is likely a major driver of visit growth. And though San Francisco continues to lag behind other cities, the tech hub’s impressive YoY foot traffic increases indicate real change on the ground.
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Hybrid work may be here to stay – but February’s office foot traffic data appears to indicate that companies and employees are still feeling out the ideal balance between RTO and WFH. And whether due to growing demands by employers or workers’ own concerns about the possible deleterious effects of fully remote work on their careers, further office recovery may yet be on the table.
How will RTO progress as 2024 gets into full swing? Will New York and Miami close the gap? And what will happen in San Francisco?
Follow Placer.ai’s data-driven office recovery analyses to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
This report leverages location intelligence data to analyze the auto dealership market in the United States. By looking at visit trends to branded showrooms, used car lots, and mixed inventory dealerships – and analyzing the types of visitors that visit each category – this white paper sheds light on the state of car dealership space in 2023.
Prior to the pandemic and throughout most of 2020, visits to both car brand and used-only dealerships followed relatively similar trends. But the two categories began to diverge in early 2021.
Visits to car brand dealerships briefly returned to pre-pandemic levels in mid-2021, but traffic fell consistently in the second half of the year as supply-chain issues drove consistent price increases. So despite the brief mid-year bump, 2021 ended with overall new car sales – as well as overall foot traffic to car brand dealerships – below 2019 levels. Visits continued falling in 2022 as low inventory and high prices hampered growth.
Meanwhile, although the price for used cars rose even more (the average price for a new and used car was up 12.1% and 27.1% YoY, respectively, in September 2021), used cars still remained, on average, more affordable than new ones. So with rising demand for alternatives to public transportation – and with new cars now beyond the reach of many consumers – the used car market took off and visits to used car dealerships skyrocketed for much of 2021 and into 2022. But in the second half of last year, as gas prices remained elevated – tacking an additional cost onto operating a vehicle – visits to used car dealerships began falling dramatically.
Now, the price of both used and new cars has finally begun falling slightly. Foot traffic data indicates that the price drops appear to be impacting the two markets differently. So far this year, sales and visits to dealerships of pre-owned vehicles have slowed, while new car sales grew – perhaps due to the more significant pent-up demand in the new car market. The ongoing inflation, which has had a stronger impact on lower-income households, may also be somewhat inhibiting used-car dealership visit growth. At the same time, foot traffic to used car dealerships did remain close to or slightly above 2019 levels for most of 2023, while visits to branded dealerships were significantly lower year-over-four-years.
The situation remains dynamic – with some reports of prices creeping back up – so the auto dealership landscape may well continue to shift going into 2024.
With car prices soaring, the demand for pre-owned vehicles has grown substantially. Analyzing the trade area composition of leading dealerships that sell used cars reveals the wide spectrum of consumers in this market.
Dealerships carrying a mixed inventory of both new and used vehicles seem to attract relatively high-income consumers. Using the STI: Popstats 2022 data set to analyze the trade areas of Penske Automotive, AutoNation, and Lithia Auto Stores – which all sell used and new cars – reveals that the HHI in the three dealerships’ trade areas is higher than the nationwide median. Differences did emerge within the trade areas of the mixed inventory car dealerships, but the range was relatively narrow – between $77.5K to $84.5K trade area median HHI.
Meanwhile, the dealerships selling exclusively used cars – DriveTime, Carvana, and CarMax – exhibited a much wider range of trade area median HHIs. CarMax, the largest used-only car dealership in the United States, had a yearly median HHI of $75.9K in its trade area – just slightly below the median HHI for mixed inventory dealerships Lithia Auto Stores and AutoNation and above the nationwide median of $69.5K. Carvana, a used car dealership that operates according to a Buy Online, Pick Up in Store (BOPIS) model, served an audience with a median HHI of $69.1K – more or less in-line with the nationwide median. And DriveTime’s trade areas have a median HHI of $57.6K – significantly below the nationwide median.
The variance in HHI among the audiences of the different used-only car dealerships may reflect the wide variety of offerings within the used-car market – from virtually new luxury vehicles to basic sedans with 150k+ miles on the odometer.
Visits to car brands nationwide between January and September 2023 dipped 0.9% YoY, although several outliers reveal the potential for success in the space even during times of economic headwinds.
Visits to Tesla’s dealerships have skyrocketed recently, perhaps thanks to the company’s frequent price cuts over the past year – between September 2022 and 2023, the average price for a new Tesla fell by 24.7%. And with the company’s network of Superchargers gearing up to serve non-Tesla Electric Vehicles (EVs), Tesla is finding room for growth beyond its already successful core EV manufacturing business and positioning itself for a strong 2024.
Japan-based Mazda used the pandemic as an opportunity to strengthen its standing among U.S. consumers, and the company is now reaping the fruits of its labor as visits rise YoY. Porsche, the winner of U.S New & World Report Best Luxury Car Brand for 2023, also outperformed the wider car dealership sector. Kia – owned in part by Hyundai – and Hyundai both saw their foot traffic increase YoY as well, thanks in part to the popularity of their SUV models.
Analyzing dealerships on a national level can help car manufacturers make macro-level decisions on marketing, product design, and brick-and-mortar fleet configurations. But diving deeper into the unique characteristics of each dealership’s trade area on a state level reveals differences that can serve brands looking to optimize their offerings for their local audience.
For example, analyzing the share of households with children in the trade areas of four car brand dealership chains in four different states reveals significant variation across the regional markets.
Nationwide, Tesla served a larger share of households with children than Kia, Ford, or Land Rover. But focusing on California shows that in the Golden State, Kia’s trade area population included the largest share of this segment than the other three brands, while Land Rover led this segment in Illinois. Meanwhile, Ford served the smallest share of households with children on a nationwide basis – but although the trend held in Illinois and Pennsylvania, California Ford dealerships served more households with children than either Tesla or Land Rover.
Leveraging location intelligence to analyze car dealerships adds a layer of consumer insights to industry provided sales numbers. Visit patterns and audience demographics reveal how foot traffic to used-car lots, mixed inventory dealerships, and manufacturers’ showrooms change over time and who visits these businesses on a national or regional level. These insights allow auto industry stakeholders to assess current demand, predict future trends, and keep a finger on the pulse of car-purchasing habits in the United States.
