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For much of the past few years, Shake Shack and Wingstop seemed unstoppable, riding the fast-casual boom with strong traffic, loyal followings, and steady expansion. But as consumer spending patterns evolve, the latest visitation data suggests both brands are entering a new phase. We took a closer look at their Q3 visitation trends to see what foot traffic trends reveal about their performance.
Diving into Shake Shack’s foot traffic reveals the story of a brand growing through expansion. Overall visits to the chain grew by 15.1% in Q3 2025, an impressive increase in a period of cooling consumer sentiment. However, same-store visits slowed slightly, suggesting that this growth is a result of a rapidly expanding fleet rather than increased visitation at existing stores.
These traffic metrics align with recent company reports – in Q2 2025, overall revenue rose 12.6% in the wake of new store openings, while same-store sales inched up just 1.8% YoY, buoyed by higher menu prices. Shake Shack’s ability to rapidly expand its fleet while maintaining essentially stable same-store foot traffic – even while raising prices – suggests that the chain’s higher-income customer base continues to see Shake Shack as an affordable indulgence even in a cautious spending climate.
Wingstop is also in expansion mode, adding stores at a brisk pace this year. But since mid-summer, overall foot traffic growth has stagnated, with Q3 showing a 2.8% YoY decline and same-store visits falling even more sharply.
Part of this drop reflects an exceptionally tough comparison to Q3 2024, when visits surged 24.2% YoY overall and 14.0% on a same-store basis. (By contrast, Shake Shack saw overall visits increase 19.1%, while same-store visits held roughly flat at -0.8% during the same period).
Wingstop’s YoY visit slowdown should also be viewed in the context of its expanding digital business – online orders rose to 72.2% of total sales in Q2 2025. The chain’s growing digital business helped deliver a stronger-than-expected Q2, which saw domestic same-store sales down just 1.9%, despite lapping 28.7% growth in Q2 2024.
The company continues to expand aggressively, adding more than 120 net new restaurants in Q2 alone. Still, Wingstop’s leadership has acknowledged that near-term volatility may be expected, given exceptionally strong comparisons to 2024 and ongoing economic uncertainty affecting its more value-conscious customers.
Against this challenging backdrop, both brands have found extra strength in specials and limited-time offers (LTOs), which continue to drive measurable visit lifts to their restaurants.
Wingstop’s positioning closer to the value end of fast-casual makes it more vulnerable to inflation fatigue – and makes short-term specials all the more appealing to its customers. Indeed, visits jumped to their highest levels all year during the week of National Chicken Wing Day (July 29, 2025), when the chain lured budget-conscious diners with a free wing promotion.
Meanwhile, Shake Shack saw visit upticks during the weeks of May 26 and June 23 – the first likely driven in part by its free ShackBurger offer on orders over $10, and the second by the return of its viral Dubai Chocolate Shake.
Together, these bursts of activity reinforce a key point: Both chains are navigating a market where consumers are more selective, but still willing to show up for the right product, price, or promotion.
Both Shake Shack and Wingstop have entered a more measured phase of growth in 2025. Expansion remains central to each brand’s strategy, but digital engagement and timely promotions are playing an increasingly important role. As consumers become more selective, balancing scale with loyalty and value will likely define the next stage of growth for each chain.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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The quick-service restaurant category has seen mixed results this past quarter, as softer consumer spending continues to pressure much of the sector. Yet the coffee subcategory continues to thrive, with much of its success coming from smaller brands.
We took a closer look at the visitation trends for the category, across major brands and smaller ones, to pinpoint where this growth is happening.
Even with consumers tightening their belts, coffee chains are holding their own. Visits to the coffee segment were up 1.4% YoY in 2025, compared to a 2.7% drop across the broader quick-service restaurant (QSR) segment.
But digging deeper into average visits per location tells a more nuanced story: Visits to individual coffee venues declined 2.9% in Q3, only slightly outperforming the 3.3% drop across the wider QSR segment. In other words, coffee’s visit growth is being powered primarily by chain expansion rather than heavier traffic to existing units. Still, the category’s ability to sustain growth amid consumer pullbacks highlights coffee’s unique staying power – an everyday indulgence that consumers seem unwilling to give up, even as other affordable dining luxuries lose steam.
Starbucks and Dunkin’ are the two largest coffee chains in the United States by wide margins – Dunkin’ recently celebrated the opening of its 10,000th store, while Starbucks boasts roughly 17,230 locations nationwide. And despite ongoing challenges in the broader QSR segment, both coffee behemoths maintained relatively stable overall visit trends in Q3 2025. Starbucks saw a modest -1.7% decline in total visits compared to 2024, while Dunkin’ visits dipped by just -0.7%.
Dunkin’, however, outperformed Starbucks on a same-store basis, holding nearly flat with just a 1.7% decline – likely reflecting its stronger value positioning. Starbucks, by contrast, saw same-store visits fall 5.2% YoY, though the return of its Pumpkin Spice Latte once again provided a substantial lift. Both brands also experienced a slowdown in September, suggesting that consumers may be pulling back on small indulgences as they shift discretionary spending toward holiday gifts and larger upcoming expenses.
Even as Starbucks and Dunkin’ anchor the national market, smaller brands are driving much of the coffee category’s momentum – including the ever-popular Oregon-based Dutch Bros. The drive-thru brand has been on a major growth streak over the past several years, adding new locations at a brisk pace with a goal of reaching 2,029 units by 2029.
In Q3 2025, total visits to Dutch Bros rose 8.8% year-over-year, while same-store visits hovered just below 2024 levels – a modest slowdown from Q2, when total visits increased 13.8% and same-store visits rose 1.9%, consistent with strong quarterly comps. Still, maintaining nearly steady traffic amid such rapid expansion points to healthy, sustained demand and strong brand loyalty, even as the chain continues its robust growth push.
The meteoric rise of several even smaller coffee chains is also fueling the category’s growth. In Q3 2025, many of these emerging players saw double-digit visit gains, signaling that expansion opportunities in the coffee space extend well beyond the established giants.
7 Brew Coffee, one of the country’s fastest-growing coffee chains, led the visit growth pack, with foot traffic up 80.4% compared to Q3 2024 and same-store visits climbing an impressive 19.4%. Better Buzz Coffee Roasters followed with visits up 72.3% and a 2.4% rise in same-store visits – suggesting that its footprint expansion is being well-received. Florida chain Foxtail Coffee was the third growth leader in Q3 2025, with visits increasing 46.8% year-over-year, reflecting its growing footprint in states like Michigan and Georgia. Meanwhile, Black Rock Coffee Bar, which made headlines with a successful IPO last month, saw visits climb 6.5%, even as same-store visits edged just under 2024 levels.
The growing strength of these regional brands – many of which, like Dutch Bros, emphasize speed and convenience through drive-thru formats – could reshape the competitive coffee landscape heading into 2026.
While the wider dining sector is contracting, the coffee space is holding firm, with small chains helping to drive much of the segment’s growth.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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As consumers continue to navigate economic pressures and many full-service dining chains face softer demand, two major players – Chili’s, under Brinker International, and Texas Roadhouse, part of Texas Roadhouse Inc. – are standing out for their ability to drive sustained traffic growth. Using location analytics, we analyze the two companies' recent visit performance to explore factors behind their success.
Chili’s has emerged as a standout in full-service dining, delivering strong year-over-year (YoY) growth in both overall and same-store visits in Q2 – results consistent with Brinker’s own reporting. Texas Roadhouse also reported higher traffic and comp sales in Q2 2025, and the graph below shows continued YoY gains in both overall and same-store visits in Q3.
And while both Chili’s and Texas Roadhouse are driving strong traffic, each is pursuing growth through distinct strategies. Chili’s is focused on simplifying its menu and modernizing kitchen and dining-room technology – moves designed to improve the quality of the guest experience and boost efficiency. Texas Roadhouse, by contrast, continues to prioritize unit expansion while also rolling out a digital kitchen format to enhance operational efficiency and better support off-premise sales.
In order to offset rising costs, both Chili’s and Texas Roadhouse management have announced modest menu price increases in the near future, but the key question is how their respective customer bases will respond.
Both Chili’s and Texas Roadhouse employ a barbell pricing strategy – keeping certain menu items at accessible price points while also offering more premium options. This approach enables the brands to emphasize value during periods of economic pressure while still catering to diners splurging on celebratory experiences. Each brand, however, takes a different approach; while Chili’s embraces viral deals, Texas Roadhouse emphasizes everyday value and doesn’t run promotions.
The graph below shows that the median household income in both Chili’s and Texas Roadhouse captured trade areas is consistently below the nationwide benchmark of $79.6K per year – underscoring the importance for these brands to maintain a strong value proposition that resonates with price-sensitive diners.
Between Q3 2022 and Q3 2023, the median HHI of Chili’s and Texas Roadhouse’s visitors increased by about $1K – suggesting more resilience and the means to trade-up to higher-priced menu items among the brands’ audiences.
But between Q3 2024 and Q3 2025, the rise in diners’ median HHI appears to have plateaued: Chili’s median HHI dipped slightly while Texas Roadhouse’s rose by just a couple hundred dollars. This trend indicates that both brands are currently resonating most with middle- and lower-income consumers – understandable, as Chili’s, for one, continues to emphasize its 3 For Me value play and reinforce value perception. It remains to be seen whether these brands’ strong value positioning will continue to hold appeal among lower-income diners if menu prices rise and the perceived value equation shifts – or whether they will increasingly rely on higher-income guests.
Still, a closer look at captured market household incomes by bracket shows that both chains attract significant shares of high-income diners. While the median household incomes in Chili’s and Texas Roadhouse’s captured markets remain below the nationwide benchmark, in Q3 2025 both brands were on par with the nationwide average – or even slightly over-indexed – for households earning between $100K and $150K per year.
This suggests that higher-income households already represent a meaningful share of visits to both chains – a group with the spending power to help sustain traffic and trade up to premium menu items. Targeting households with incomes up to $150K per year could further strengthen Chili’s and Texas Roadhouse’s resilience amid a potential softening in consumer spending.
Chili’s and Texas Roadhouse are both navigating a shifting dining landscape by balancing value and experience through distinct strategies. Chili’s continues to refine operations and emphasize promotions, while Texas Roadhouse leans on expansion and consistent everyday value. As economic pressures evolve, both brands’ ability to maintain strong value perceptions while engaging higher-income diners will be key to sustaining momentum and traffic resilience.
For more data-driven retail insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
October once marked the calm before the holiday storm, but in recent years, it has become an important launch point for seasonal promotions. And the stakes seem even higher this year as retailers aim to capture demand from price-conscious consumers; battered by inflation and wary of potential tariff-driven price hikes and product shortages. We analyzed visit patterns across several major chains that launched early-October promotions – along with activity at e-commerce distribution centers – to understand how these events shaped the opening act of the holiday retail season.
The first full week of October has become a retail battleground, as major players – Amazon, Best Buy, Target, Walmart, and Kohl’s – all rolled out overlapping promotions designed to capture early holiday demand and pull spending forward before the traditional Black Friday surge.
As the graph below shows, in-store traffic to Walmart and Target during their October 2025 sales events – which ran on the equivalent dates as in 2024 – trailed last year’s levels. Even Kohl’s, which extended its event from three days last year to four this year, experienced a modest year-over-year (YoY) decline in visits compared to the corresponding dates in 2024 – though the chain, which closed several locations over the past year, saw average visits per location hold steady at -0.8% YoY. This suggests that some shoppers may simply be cutting back, or expecting deeper discounts later in the season – particularly as tighter household budgets leave less room for discretionary spending this year.
However, Best Buy – which launched its “Techtober” event to compete directly with other major sales this October – saw visits rise 2.2% compared to the same days in 2024, when no equivalent promotion was held. This indicates that consumers were drawn both by the novelty of Best Buy’s new event and by the strong value proposition of its tech-focused deals.
Analysis of both in-store visits and activity at e-commerce distribution centers – including those operated by Amazon, Walmart, and Target – before and during the early-October promotional period offers a more nuanced view of how this window fits into the broader holiday retail season.
The graph below shows that daily foot traffic at e-commerce distribution centers – a proxy for employee and partner activity related to inventory buildup and order fulfillment – rose above average in late September 2025, ahead of the anticipated October promotions. Meanwhile, consumers appeared to be holding back on in-store visits, waiting for expected October discounts.
Then, e-commerce distribution center activity surged during the promotional period itself (October 5–12) as orders were placed and prepared for shipment, underscoring the critical online component driving the success of October sales events for retailers.
At the same time, in-store traffic at Walmart, Target, Kohl’s, and Best Buy also increased compared to late September, reaffirming consumers’ interest in potentially cost-saving hybrid shopping options and setting the tone for the rest of the holiday season.
Notably, Best Buy’s strongest surge in visits occurred during its overlap with Amazon’s Prime Big Deal Days (October 7-8), suggesting that shoppers may have been cherry-picking deals across platforms – a sign that retailers can benefit from the heightened product awareness generated by concurrent sales events.
And Kohl’s largest visit surge of the promotional period occurred just after its main sales event, on October 10th. This post-sale visit surge appears to have been fueled by the chain’s Kohl’s Cash promotion, which allowed customers to earn $10 for every $50 spent during the sale and redeem it for a limited period beginning October 10th. This strategy effectively extended the impact of the sale beyond its official end date, encouraging incremental spending and driving traffic even after the core discount window had closed.
The early-October promotional window has evolved into a meaningful, multi-channel retail moment. As shoppers search for deeper discounts, early events continue to play a strategic role in-store and online.
Will these retailers turn early-season promotions into lasting momentum throughout the holidays? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
As we enter the final quarter of 2025, the retail landscape has been defined by an eventful year in consumer behavior – and by more uncertainty heading into the holidays than in recent memory. The year has been marked by volatile retail traffic, reflecting a consumer base grappling with macroeconomic uncertainty, the impact of tariffs, and a growing insistence on deep discounts.
This choppiness is clearly illustrated in the year-over-year (YoY) weekly visit trends for our Placer 100 Retail Index, as shown below. But despite the turbulence, our visitation data reveals some key trends that are already painting a clear picture of what to expect this holiday season.
One notable pattern is the growing visibility of a “two-tier economy” – a theme we also explored in our recent look at the restaurant category. Affluent consumers appear confident, largely driven by the "wealth effect." With strong financial markets, a healthy housing market, and the positive impact of recent interest rate cuts, this demographic has seen its net worth grow and continues to spend on discretionary goods and services.
This confidence is clearly visible in our retail visitation data, which shows strong performance in categories catering to higher-income shoppers. Luxury department stores, specialty and fresh-format grocers, and fine-dining restaurants are all experiencing steady traffic, indicating this key consumer group is well-positioned to spend this holiday season.
By contrast, lower- to middle-income households face mounting cost-of-living pressures that have clearly impacted their discretionary spending. As shown in the first graph above, our data shows a notable softening across the broader retail and restaurant landscape in late August, September, and early October as these consumers grapple with economic uncertainty and the initial effects of tariff-related price increases. This cautious stance has prompted a distinct shift in behavior; consumers are not just pulling back, but actively trading down to more affordable retail channels. We've seen this manifest in increased traffic to value-oriented grocers, warehouse clubs, dollar stores, and off-price apparel chains as households look to stretch their budgets.
Softening visitation trends among lower- and middle-income consumers help explain another key trend – the early start to this year’s holiday promotional season, which began as early as September, well before Amazon’s “Big Deal Days” ignited the broader deal-hunting frenzy. Our data indicates this consumer segment is being highly strategic, leading to foot traffic that spikes during major sales events, but remains subdued during non-promotional periods. Consequently, retailers are caught in a promotional arms race, pushing sales earlier than ever in a fierce attempt to attract these value-seeking shoppers and, more importantly, lock in a share of their limited holiday budgets before they are spent elsewhere.
This dynamic creates a precarious balancing act for retailers. A potential slowdown in manufacturing and port activity could lead to inventory challenges, creating a perfect storm when combined with a consumer base conditioned to seek out deep discounts. This environment suggests that precise inventory management and flawless promotional timing won't just be important – they will be the critical factors separating the winners from the losers this holiday season.
Still, promotions don’t just have to be about price cuts. Pop-culture tie-ins and strategic product launches have also proven effective at driving retail traffic this year – and could be particularly impactful during the holiday season.
This holiday season, retailers will be increasingly dependent on affluent consumers, as lower- and middle-income shoppers are forced to balance "needs versus wants." This doesn't mean this group has stopped spending, but that their priorities have shifted. And to succeed this holiday season, retailers will need to meet both sides of the consumer divide – delivering value where it matters most and using strategic, well-timed promotions to drive engagement across income levels.
For more data-driven retail analyses follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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In Q3 2025, consumers continued to pull back on food-away-from-home spending amid rising prices and shifting behaviors, creating persistent pressure across the dining landscape. McDonald’s (MCD) and Chipotle (CMG) each navigated these challenges with mixed results, underscoring the difficulty of sustaining growth even for well-established brands. Both chains showed relative resilience compared to the broader market but faced mounting headwinds that tempered performance and tested their strategic approaches.
The quick-service category is under pressure from multiple fronts: persistent inflation, shifting consumer behavior, value-menu fatigue, and even the growing adoption of GLP-1 weight-loss drugs, which are dampening demand for food consumed away from home. And McDonald’s has not been immune from these challenges.
The company’s successful Minecraft Meal collaboration helped lift traffic in April, contributing to a 2.5% increase in U.S. comparable sales in Q2 – a welcome rebound from Q1’s 3.6% comp sales decline. But the momentum has been difficult to sustain. Foot traffic lagged 2024 levels throughout the summer – albeit lapping last year’s Summer of Value promotion – and remained sluggish even after the September debut of McDonald’s new Extra Value Meal. In Q3, visits were down 3.5% year over year (YoY), with same-store traffic falling 4.0%, underscoring how difficult it is to reignite growth in 2025 even with special promotions – especially for a chain reliant on a customer base that is less affluent than the national average.
Like McDonald’s, Chipotle has leaned on special promotions, such as its recent “Wear a College Football Jersey” BOGO on September 15, 2025, to help navigate this year’s headwinds. But its primary strategy has been expansion. Since the start of 2024, Chipotle has opened hundreds of new locations, most featuring a Chipotlane drive-thru pickup lane.
And this aggressive growth has helped sustain Chipotle’s momentum. Chain-wide visits have remained positive YoY in most months of 2025 – likely supported by Chipotle’s more affluent customer base. And in Q3, overall visits rose 0.5% YoY ,keeping pace with the broader fast-casual segment, which saw visits grow by 0.7%.
At the same time, same-store visits have trended slightly negative YoY, echoing Q2’s 4.0% decline in comparable sales. This suggests that while new unit growth is cushioning the slowdown, maintaining traffic at established locations remains a challenge. Still, the declines have been relatively modest, highlighting Chipotle’s underlying resilience – especially given the comparison to a particularly strong 2024.
External pressures continue to weigh on the dining sector, and McDonald’s and Chipotle are no exception. Being able to remain nimble and embrace challenges will remain crucial for both chains as Q4 gets underway.
For the most up-to-date dining data, check out Placer.ai’s free tools.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
1. AI is raising the bar for physical retail as shoppers arrive more informed, more intentional, and less tolerant of friction – though the impact varies by category and format.
2. As discovery shifts upstream, stores increasingly serve as confirmation rather than discovery points where shoppers validate decisions through hands-on experience and expert guidance.
3. AI-based tools can improve in-store performance by removing operational friction – shortening trips in efficiency-led formats and supporting deeper engagement in experience-led ones.
4. By embedding expertise directly into frontline workflows, AI helps retailers deliver consistent, high-quality service despite high turnover and limited training windows.
5. AI enables precise, location-specific marketing and execution, allowing retailers of any size to align assortments, staffing, and messaging with real local demand.
6. Retailers can also use AI to manage their store fleets with greater discipline and understand where to expand, where to avoid cannibalization, and where to rightsize based on observed demand rather than static assumptions.
7. AI is not a universal lever in physical retail; its value depends on the store format, and in discovery-driven models it should support operations behind the scenes rather than reshape the customer experience.
Physical retail has faced repeated claims of obsolescence, from the rise of e-commerce to the shock of COVID. Each time, analysts predicted a structural decline in brick-and-mortar. And each time, physical retail adapted.
AI has triggered a similar round of predictions. Much of the current discussion frames retail’s future as a binary outcome: either stores become heavily automated, or e-commerce becomes so optimized that physical locations lose relevance altogether.
But past disruptions point in a different direction. E-commerce changed how physical retail operated by raising expectations for omnichannel integration, speed, and clarity of purpose. Retailers that adjusted store formats, merchandising, and operations accordingly went on to drive sustained growth.
AI likely represents another inflection point for physical retail. As shoppers arrive with more information, clearer intent, and even less tolerance for friction than in the age of "old-fashioned" e-commerce, physical stores will remain – but the standards they are held to continue to rise.
This report presents four ways retailers are using AI to get – and stay – ahead as physical retail adapts to this next wave of disruption.
E-commerce moved discovery earlier in the shopping journey. Instead of beginning the process in-store, many shoppers now arrive at brick-and-mortar locations after having deeply researched products, comparing options, and narrowing choices online – entering the store to validate rather than initiate their purchasing decision.
AI-powered shopping accelerates this pattern. Conversational assistants, recommendation engines, and AI-driven discovery across search and social reduce the time and effort required to evaluate options – and this shift is changing consumers' expectations around the in-store experience.
Apple shows what it looks like when a physical store is built for well-informed shoppers. Given the prevalence of AI-powered search and assistants in high-consideration categories like consumer electronics, Apple customers likely arrive at the Apple Store with more preferences already shaped by AI-assisted research than other retail categories.
Apple Stores were designed for this kind of customer long before AI became widespread. The layout puts working products directly in customers’ hands, merchandising emphasizes live use over promotional signage, and associates are trained to answer detailed technical questions rather than walk shoppers through basic options.
That alignment is showing up in store behavior. Even as AI-powered shopping expands, Apple Stores continue to see rising foot traffic and longer visits thanks to the store's specific and curated role in the customer journey – a place where customers confirm decisions through hands-on experience and expert guidance.
Some applications of AI extend trends that e-commerce has already introduced. Others address operational challenges that previously required manual coordination or tradeoffs.
AI can reduce friction and make store visits more predictable by improving staffing allocation, reducing checkout delays, optimizing inventory placement, and managing traffic flow. These changes reduce friction without altering the visible customer experience.
Sam's Club offers a clear, recent example of AI solving a specific in-store bottleneck. For years, customers completed checkout only to face a second line at the exit, where an employee manually scanned paper receipts and spot-checked carts.
In early 2024, Sam’s Club introduced computer vision-powered exit gates, allowing customers to exit the store without stopping as AI algorithms instantly captured images of the items in their carts and matched them against digital purchase data. Employees previously tasked with receipt checks could now shift their focus to member assistance and in-store support.
The impact was measurable. Sam’s Club reported that customers now exit stores 23% faster than under manual receipt checks, a result confirmed by a sustained nationwide decline in average dwell time. During the same period, in-store traffic increased 3.3% year-over-year – demonstrating how removing friction with AI can deliver tangible gains.
AI optimizes stores for different outcomes. At Sam’s Club, it shortens visits by removing friction from task-driven trips. At Apple, upstream research leads to longer visits focused on testing, questions, and decision validation. In both cases, AI aligns store execution with shopper intent – prioritizing speed and throughput in efficiency-led formats and deeper engagement in experience-led ones.
Beyond shaping store roles and streamlining operations, AI can also address a long-standing challenge in physical retail: delivering consistent, high-quality expertise on the sales floor despite high turnover and seasonal staffing. In the past, retailers relied on heavy training investments that often failed to pay off. AI can now embed that expertise directly into frontline workflows, allowing associates to deliver confident, informed service regardless of tenure and strengthening the in-store experience at scale.
In May 2025, Lowe’s rolled out a major in-store AI enhancement called Mylow Companion, an AI-powered assistant that equips frontline staff with real-time, expert support on product details, home improvement projects, inventory, and customer questions.
Mylow Companion is embedded directly into associates’ handheld devices, delivering instant guidance through natural, conversational interactions, including voice-to-text. This enables even newly hired employees to provide confident, expert-level advice from day one, while helping experienced associates upsell and cross-sell more effectively. The tool complements Mylow, a customer-facing AI advisor launched the same year to help shoppers plan projects and discover the right products, leading to increased customer satisfaction.
While AI alone cannot solve demand challenges—especially amid macroeconomic pressure on large-ticket discretionary spending—early signals suggest it may still play a meaningful role. Location analytics indicate narrowing year-over-year visit gaps at Lowe’s post-deployment, pointing to a potentially improved in-store experience. And Home Depot’s recent announcement of agentic AI tools developed with Google Cloud suggests that these technologies are becoming table stakes in this category.
As more retailers roll out similar capabilities, those that moved earlier are better positioned to help set the bar – and benefit as the market adapts.
Beyond improving the in-store experience, AI also gives retailers a powerful way to drive foot traffic through precision marketing. By processing large volumes of behavioral, location, and timing data, AI can help retailers decide who to reach, when to engage them, where to activate, and what message or assortment will resonate – shifting marketing from broad seasonal pushes to campaigns grounded in local demand.
Target offers an early example of this approach before AI became widespread. Stores near college campuses have long tailored assortments and messaging around the academic calendar, especially during the back-to-school season. In August, these locations emphasize dorm essentials, compact storage, bedding, tech accessories, and affordable décor – supported by campaigns aimed at students and parents preparing for move-in. That localized approach has been effective in driving in-store traffic to Target stores near college campuses, with these venues seeing consistent visit spikes every August and outperforming the national average across multiple back-to-school seasons from 2023 to 2025.
AI makes local execution repeatable at scale. By analyzing visit patterns, past performance, and timing signals across thousands of locations, retailers can decide which products to promote, how to staff stores, and when to run campaigns at each location. Marketing, merchandising, and store operations then act on the same demand signals instead of separate assumptions.
Crucially, AI makes this level of localization accessible to retailers of all sizes. What once required the resources and institutional knowledge of a big-box giant can now be achieved through precision marketing and demand forecasting tools, allowing brands to adapt each store’s messaging, assortment, and execution to the unique rhythms of its community.
Beyond improving performance at individual stores, AI can also give retailers a clearer view of how their entire store fleet is working – and where it should grow, contract, or change. By analyzing foot traffic patterns, trade areas, customer overlap, and visit frequency across locations, AI helps retailers identify which sites are truly reaching their target audiences and which are underperforming relative to local demand.
AI also plays a critical role in smarter expansion. Retailers can use it to identify markets and neighborhoods where demand is growing, customer overlap is low, and incremental visits are likely – reducing the risk of cannibalization when opening new stores. By modeling how shoppers move between existing locations, AI can flag when a proposed site will attract new customers versus simply shifting traffic from nearby stores, grounding expansion decisions in observed behavior rather than demographic proxies or intuition alone.
Equally important, AI helps retailers recognize when expansion no longer makes sense. By tracking total fleet traffic, visit growth, and trade-area saturation, retailers can assess whether new stores are adding net demand or diluting performance. The same signals can identify locations where demand has structurally declined, informing rightsizing decisions and store closures. In this way, AI supports a more disciplined approach to physical retail – one that treats the store fleet as a dynamic system to be optimized over time, rather than a footprint that only grows.
The impact of AI on physical retail will vary significantly by category and format. Not every successful store experience is built around efficiency, prediction, or pre-qualification. Retailers with clearly differentiated offline value don’t necessarily benefit from forcing AI into customer-facing experiences that dilute what makes their stores work.
“Treasure hunt” formats are a clear example. Off-price retailers like TJ Maxx, Marshalls, Ross, and Burlington continue to drive strong traffic by offering unpredictability, scarcity, and discovery that cannot be replicated – or meaningfully enhanced – through AI-driven search or recommendation. The appeal lies precisely in not knowing what you’ll find. For these retailers, heavy investment in AI-led personalization or pre-shopping guidance risks undermining the core experience rather than improving it.
Similar dynamics apply in other categories. Independent boutiques, vintage stores, resale shops, and certain specialty retailers succeed by offering curation, serendipity, and human taste rather than optimization. In these cases, AI may still play a role behind the scenes – supporting inventory planning, pricing, or site selection – but it should not reshape the customer-facing experience. AI is most valuable when it reinforces a retailer’s existing value proposition. Formats built around discovery, surprise, or experiential browsing should protect those strengths, even as other parts of the retail landscape move toward greater efficiency and intent-driven shopping.
AI is forcing physical retail to evolve with intention. By creating a supportive environment for customers who arrive with made-up minds, removing friction inside the store, offering the best in-store services, and orchestrating demand with greater precision, retailers are adapting to the new world standards set by AI. All five strategies focus on aligning stores with shopper intent – what customers want, how the store supports it, and when the interaction happens.
The retailers that win in this next era won’t be the ones that use AI to simply automate what already exists. They’ll be the ones that use it to sharpen the role of physical retail – turning stores into places that help shoppers validate decisions, deliver value beyond convenience, and show up at exactly the right moment in a customer’s journey.
In the age of AI, physical retail wins by becoming more intentional – designed around informed shoppers, optimized for the right outcome in each format, and activated at moments when demand is real.
If 2025 proved anything, it’s that the American consumer hasn’t stopped spending – they’ve just become incredibly selective about who earns their dollar. As we look toward 2026, success isn't just about weathering headwinds; it's about identifying the specific operational levers that drive traffic.
We analyzed the data to identify ten retail and dining standouts (presented in no particular order) that are especially well-positioned for the year ahead. From grocery icons mastering hyper-authenticity to fitness challengers proving that low price doesn't mean low quality, these companies have demonstrated a powerful understanding of their audience and the operational agility to meet them where they are.
Here – in no particular order – are the brands setting the pace for 2026.
When we pick retailers for our Ten Top list, there are some that rest on the edgier side and others that look fairly down the middle. Picking H-E-B, a grocer that has seen monthly visits up year over year (YoY) for all but one month since April of 2021, is clearly not one of the bolder claims. But consistent success shouldn’t preclude a retailer from receiving its well deserved kudos, and there are some unique reasons that H-E-B specifically needs to be included this year.
H-E-B exemplifies the single most important trend in retail: the need for a brand to have authenticity and a clear reason for being. The retailer understands its audience, and as a result, it’s able to optimize its merchandising, promotions, and experience to best serve that loyal customer base. This pops in the data when we see the loyalty H-E-B commands, especially when compared to the grocery average.
In addition, the chain has also embraced adjacent innovation, leveraging its existing fleet by adding True Texas BBQ to a growing number of locations. The offering not only helps maximize the revenue potential of each visit, it taps into the core identity of the brand, further deepening customer connection and authenticity. The strategy also signals H-E-B’s understanding of emerging consumer behaviors – particularly the increase in shoppers turning to grocery stores for affordable, restaurant-quality lunches. And this combination of expanding revenue channels while heightening H-E-B’s uniqueness should also carry over into the value and impact of its retail media network.
In short, H-E-B has not only identified a critical route to success, it continues to embrace channels that widen revenue potential while doubling down on foundational strengths.
In 2024, Michaels held nearly 32.0% of overall visit share among the top four retailers in the wider crafts and hobby space. By the second half of 2025, that number had skyrocketed to just over 40.0% – driven largely by the closures of key competitors JoAnn Fabrics and Party City.
And it isn’t just that the removal of competitors is increasing the share of overall visits; the rate of capture appears to be accelerating. In Q2 2025, visits rose 7.3% YoY as Michaels began absorbing traffic from Party City, which closed the bulk of its locations by March. Growth strengthened further in Q3, with visits up 13.1% YoY following the completion of JoAnn’s shutdown in May. But during the all-important Q4, traffic surged even higher YoY, suggesting that that consolidation alone doesn’t fully explain the gains.
While the tailwinds of competitor closures clearly help, there are other strategies that are helping the retailer maximize this wave. Whether it be NFL partnerships to boost the retailer’s Sunday role in American households, a push into the framing space with 10-minute custom framing, the addition of JoAnn’s branded merchandise to its offerings, or even a challenge to Etsy’s online dominance with a new marketplace – Michaels is making moves to take full advantage of their improved positioning. There is also an argument to be made that Michaels is the retailer best poised to benefit from the segment’s consolidation, given that it is also the most oriented to a higher income consumer among top players in the category. This could help unlock other more focused concepts and promotions, and better align with an audience now looking for a retail replacement.
Walmart is the dominant player in physical retail.
And they leverage this position to push forward new offerings that extend revenue potential while maximizing per-store impact. They are a pioneer in the retail media space and have been using their unique reach to push that side of the business forward. Add to that the fact that they have been among the savviest players in all of retail in identifying the ideal approach to omnichannel, utilizing their massive physical footprint to improve their reach via BOPIS and store-fulfilled e-commerce.
All good reasons for inclusion, right?
But, here’s the kicker - from a pure visit perspective, things are going from good to better. Between January and September 2025, Walmart visits were essentially flat year over year – a good position for a retailer with such a massive reach and such strength shown in recent years. Yet, since October, visits have actually been on the rise, with Q4 2025 showing a 2.5% YoY traffic increase and several weeks exceeding 4.0% YoY.
A retail giant with even more potential growth than we might have expected – and one that’s pushing the very strategies we believe are the key to future success? That’s certainly a reason for inclusion.
Including a department store again on this year’s list? It seems counterintuitive to many of the narratives that ran through 2025, especially as middle-class consumers continue to be squeezed financially. However, Dillard’s still appears to be an exception to the rule, with performance more closely aligned to that of luxury department store brands like Bloomingdales & Nordstrom than to its true competitive set.
In 2025, visitation to Dillard’s was essentially flat YoY – though the chain has consistently outperformed the wider department store category. Dillard’s stands at a unique point somewhere between a mid-tier and luxury department store, and that distinction may be its secret to success. The retailer continues to wow with strong private label offerings that rival and often exceed national brands, a diverse merchandise mix, and locations that often benefit from indoor mall traffic trends.
While Dillard’s lags behind the wider department store category, for example, in terms of repeat visitation and the share of wealthy visitors, these factors may actually create an advantage. Efforts by Dillard's to refresh its product mix through limited-edition capsule collections and new brand launches may be helping it attract a steady inflow of economically diverse new shoppers. And the ability to continually win over new segments without alienating a “core customer” could be a strength amid economic headwinds and waning consumer sentiment.
At the same time, a more diverse visitor profile means that Dillard’s can truly be the department store for many consumers, with a product range that strikes a chord with different shopper segments.
Department stores truly aren’t dead, and those who have found their reason to exist continue to garner attention with shoppers.
If the retail industry had a symbol for 2025, it was probably Labubu. The toy-and-collectible-turned–bag charm took consumers by storm in the second quarter of the year, and POP MART – the retailer responsible for bringing Labubus stateside – quickly became an overnight sensation. Visits to the chain surged over the summer at the height of the craze, while trade areas expanded as customers traveled significant distances to get their hands on a doll.
And although the frenzy cooled somewhat in early fall, visits to POP MART locations like the one in Tulalip, WA began trending upward once again in November 2025 as the holiday season approached, surging even higher in December. Trade area size also increased dramatically during the holiday shopping period, as consumers rushed to get their hands on the chain’s coveted line of festive blind boxes.
As demonstrated by the recent Starbucks Bearista craze, consumers are all-in on cool collectible items that make life more fun – a trend POP MART, strategically located in high-traffic malls popular with younger shoppers, is uniquely positioned to ride. During times of economic uncertainty, consumers crave small ways to indulge, and affordable collectibles that are cute, cuddly, and fun have worked their way into the American zeitgeist.
So, what is next for POP MART? Can it continue to sustain its momentum? It seems likely that Labubus are here to stay, at least for a little while longer, before the retailer hopefully strikes it big with the next “must have”.
When all is said and done, 2021-2025 will likely be viewed as a pivotal turning point for the U.S. coffee industry. As the country recovered from the pandemic, consumer interaction with coffee brands fundamentally shifted. With more employees working from home – bypassing the traditional pre-work coffee run – visit trends migrated to later in the morning and afternoon. Meanwhile, industry-wide dwell times shortened as consumers renewed their focus on convenience.
This move away from the sit-down café experience placed significant pressure on industry leaders, accelerating the shift toward drive-thru and mobile order-and-pay options. This moment of friction also created space for drive-thru-centric challengers like Dutch Bros, which rapidly expanded on the strength of speed and menu innovation.
Among these challengers, 7 Brew stands out as a fast-rising powerhouse heading into 2026. Expanding outward from its Arkansas roots, 7 Brew has been strategic about market entry and site selection for its unique double-drive-thru format. And with a concept that resonates with younger demographics and a footprint adaptable to various geographies, the coffee chain has become a go-to destination for rural and small-town communities, while also maintaining solid reach among more traditional coffee segments like wealthy suburbanites and urban singles. Thanks in part to this broad appeal, 7 Brew is well-positioned for future growth, even as it faces stiffer competition in new markets.
It is no secret that most of the growth in the QSR space over the past two decades has been driven by chicken concepts. Chick-fil-A, rising from a regional chain to a national player throughout the late 1990s and 2000s, was the first to disrupt the burger’s stranglehold on QSR. Raising Cane’s followed in the 2010s with a model built on menu simplicity and operational excellence, earning its place as one of the largest chains in the category. More recently, hot chicken has emerged as one of the fastest-growing segments – and Dave’s Hot Chicken is leading the charge.
No single factor accounts for Dave’s growth from a lone unit in Los Angeles to over 350 units today. Certainly, a wide assortment of sauces and flavor profiles has resonated with U.S. consumers who are increasingly seeking spicier products, while Dave’s 'rebel' brand positioning has successfully attracted younger audiences. And at a time when many QSR and fast-casual chains are abandoning urban locations in favor of suburban markets, Dave’s Hot Chicken continues to open predominantly in urban settings – a strategy that may prove advantageous as migration patterns shift back toward major cities this year.
With so much of the industry’s expansion driven by chicken concepts, it is natural to ask: Have we reached 'peak chicken'? While we are certainly seeing other categories gain traction – think CAVA – Dave’s unique product mix and edgier marketing should help it stand out, even amidst increased competition.
While many discretionary retail categories – including consumer electronics, sporting goods, home improvement, and furniture – are still waiting for post-pandemic demand to recover, housewares retailers have generally enjoyed solid visit trends in 2025. Although consumers may not be financially positioned for large-scale remodels, we are now five years past the pandemic, and many residents (many of whom still work from home) are looking to refresh their living spaces.
It may therefore come as no surprise that TJX Companies’ HomeGoods and Homesense brands had an exceptional 2025 and are well-positioned to repeat this success in 2026.
This year, we observed a behavioral shift among middle-income consumers, including a clear “trade down” from mid-tier department stores and other discretionary categories. In addition, accumulated housing wear-and-tear, the recent bankruptcies of value-oriented competitors such as Conn’s and At Home, and the enduring appeal of the treasure hunt retail model, have all reinforced the brands’ momentum. Taken together, these trends leave HomeGoods and Homesense poised for both continued unit growth and increased traffic in the year ahead.
With the heightened emphasis on health and wellness post-pandemic, fitness is proving to be a category with remarkable staying power well beyond New Year’s resolution season – even in an era of macroeconomic uncertainty. Whether it’s pumping iron, hitting the treadmill, or joining fitness classes, staying healthy no longer requires breaking the bank – for just a dollar a day or less, gymgoers can build strength and endurance, achieve their rep goals, and hit their mileage targets. And affordable fitness chains – those that charge less than $30 per month – are reaping the benefits, outperforming more expensive gyms for YoY visit growth.
Among this value-oriented fitness cohort, EōS saw outsized traffic growth in 2025, with both overall visits and average visits per location outpacing competitors as the chain expands its footprint. EōS’s motto, “High Value, Low Price,” appears to be resonating strongly – especially in a year when similar value propositions are driving momentum across off-price retailers, value grocers, and dollar stores. Longer-than-average dwell times at EōS provide another encouraging signal, suggesting that its amenities, including pools, saunas, basketball courts, and equipment assortments typically found in higher-priced gyms, are truly connecting with visitors. And since visitors who stay longer are more likely to return – and to renew their memberships – EōS is well-positioned to convert this year’s traffic gains into lasting market share.
Eating and entertainment are a match made in heaven — and by leaning into a subscription model that meets price-sensitive customers where they are, Chuck E. Cheese has solidified its position as a standout in the eatertainment category.
Nearly 50 years old, this evergreen children’s entertainment concept has stood the test of time and now boasts roughly 500 venues nationwide. Its perennial tagline – “where a kid can be a kid” – still resonates with today’s children and with the parents who grew up with the brand. After languishing for several years in the wake of COVID, the company turned things around with a revamped Summer Fun Pass launched on April 30th, 2024. The offer of unlimited play per month sparked a dramatic boost in customer loyalty, and the model proved so successful that the company extended it year-round with a family pass as low as $7.99 per month.
This strategy has helped sustain visit growth throughout 2025. Despite closing several locations during the year, visits to Chuck E. Cheese rose 8.3% YoY – well above the flat eatertainment average. And the company’s loyalty rates outpaced last year from August through November, indicating that the offering isn’t losing steam and that customers continue to respond enthusiastically.
The diversity of brands featured in this report highlights that there is no single path to success in 2026.
H-E-B and Chuck E. Cheese demonstrate the power of deepening loyalty through authentic experiences and value-driven memberships. Michaels and HomeGoods show how savvy retailers can capitalize on competitor consolidation and changing consumer spending habits. Meanwhile, Walmart and 7 Brew prove that even in saturated markets, operational innovation can drive fresh momentum.
As we move deeper into 2026, the brands that win will be those that, like the ten profiled here, combine a clear understanding of their unique value proposition with the agility to execute on it.
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Coffee’s success in 2025 offers several key lessons for dining operators across categories:
1. Strategic expansion into under-penetrated regions can supercharge growth. YoY visits to coffee chains are growing fastest in areas of the Southeast and Sunbelt where the category still accounts for a relatively low share of dining visits.
2. Pairing craveable products with genuinely human, personalized service can build durable loyalty. Aroma Joe’s proves that when standout offerings are combined with warm, consistent personal touches, brands can create habit loops that drive repeat visits even in crowded markets.
3. Prioritizing hyper-efficient convenience models can unlock meaningful growth. Scooter’s Coffee demonstrates that fast, reliable, frictionless experiences can materially increase traffic while supporting rapid expansion.
4. Building recurring limited-time rituals can create predictable demand spikes and deepen engagement. From the annual Pumpkin Spice Latte launch to Jackpot Day, coffee chains show that ritualized promotions can “own the calendar,” generating predictable traffic spikes and deepening emotional engagement.
5. Using scarce, hype-driven offerings can generate high-impact moments that shift behavior. Starbucks’ Bearista drop illustrates how limited, buzzworthy merchandise or products can not only spike visits but also shift customer behavior, driving traffic outside typical dayparts.
6. Leveraging cultural collaborations can create excitement without relying on discounts. Dunkin’s Wicked partnership shows that tapping into moments in pop culture can deliver multi-day visit lifts comparable to major promotions – often without relying on giveaways.
Coffee has become one of the most resilient and inventive corners of the U.S. food and beverage industry. Even as consumers wrestle with higher prices and trim discretionary spending, they continue to show up for cold foam, caffeinated boosts, and treat-worthy daily indulgences.
Throughout 2025, coffee chains saw consistent year-over-year (YoY) quarterly visit growth, as brands from Starbucks to 7 Brew expanded their footprints. Crucially, per-location category-wide traffic also remained close to 2024 levels throughout most of the year before trending upward heading into the holiday season – showing that this expansion has not diluted demand at existing coffee shop locations.
What’s fueling coffee’s ongoing momentum? Which strategies are helping leading chains accelerate despite this year’s headwinds? And what can operators across dining categories learn from coffee’s success?
This white paper dives into the data to reveal the strategies behind coffee’s standout performance – and how they can help dining concepts across segments succeed in 2026.
Analyzing market-level (DMA) dining traffic data reveals that coffee chains are prioritizing growth in markets with lighter competition – and this formula is paying off.
In the graphic below, the top map shows the share of dining visits commanded by coffee in each DMA, while the bottom map highlights the year-over-year (YoY) change in visits to the coffee category. Perhaps unsurprisingly, markets where coffee already commands a high share of dining visits (specifically on the West Coast and in the Northeast) are seeing the softest year-over-year performance, while DMAs with lower coffee penetration are delivering the strongest visit growth.
In other words, traditional coffee markets such as Northwestern metros– where competition is high and incremental gains are harder to capture – are no longer the primary engines of category momentum. Instead, coffee visits are growing fastest across the Southeast, Sun Belt, and Texas – regions where branded coffee still represents a relatively small share of dining visits. Operators across dining segments can learn from coffee's approach and identify markets with low category penetration to lean into those whitespace opportunities.
But geography is only part of the story. And the coffee segment shows that a strong concept that delivers on fundamentals – great products and exceptional service – can thrive even in tougher coffee markets such as the northeast.
The experience of expanding Northeastern chain Aroma Joe’s shows how pairing craveable beverages with an unusually personal service model can drive visit growth even in relatively hard-to-break-into regions.
Aroma Joe’s, a rapidly-expanding coffee chain headquartered in Maine, with over 125 locations, has become something of a local obsession: Customers rave about the chain’s addictive signature beverages – as well as the feel-good atmosphere cultivated by its warm, friendly staff. And this combination of human touch and product quality creates a powerful habit loop: In October 2025, nearly one quarter of visitors to Aroma Joe’s stopped at the chain at least four times during the month – a much higher loyalty rate than that seen by other leading coffee brands.
The takeaway: Craveable products paired with exceptional service can create a scalable loyalty engine.
Another key differentiator for the coffee sector is convenience. Drive-thrus have become ubiquitous across the category, with many of the fastest-growing upstarts embracing drive-thru only models and legacy leaders also leaning more heavily into the format.
Scooter’s Coffee – named for its core promise to help customers “scoot” in and out quickly – exemplifies this advantage. In Q3 2025, the chain posted a 3.1% YoY increase in average visits per location, even as it continued to scale its footprint. And its customers averaged a dwell time of just 7.3 minutes – significantly lower than other leading coffee chains, including other drive-thru-forward peers.
By delivering consistently quick experiences without compromising quality, Scooter’s has emerged as a traffic leader in the coffee space – demonstrating the power of efficiency to drive demand.
No category has mastered the “event-ization” of the menu quite like coffee – and few brands own the category’s calendar as effectively as Starbucks. The annual return of the Pumpkin Spice Latte has become a cultural milestone that marks the unofficial start of fall for millions, driving double-digit visit spikes and shaping seasonal traffic patterns.
And the importance of the event only continues to grow. On August 26th, 2025, PSL day drove a 19.5% spike in traffic compared to the prior ten-week average – a higher relative spike than that seen in 2024 or 2023.
But this playbook isn’t reserved for mega-brands. 7 Brew’s monthly Jackpot Day, held on the 7th of each month, shows how recurring promotions can also build anticipation and deliver repeatable traffic lifts for up-and-coming concepts.
Beginning in August 2025, Jackpot Day shifted from a limited “Jackpot Hour” to an all-day activation. That month’s offer – two medium drinks for $8 plus a Kindness wristband – generated a 47.1% lift versus an average Thursday. And in subsequent months, giveaways ranging from tote bags to footballs kept the excitement going, sustaining elevated visits each time the 7th rolled around.
These rituals create emotional consistency: Customers know when to expect something special and plan around it. Dining chains beyond the coffee space can also create dependable spikes in traffic by implementing recurring, ritualized LTOs that create an emotional calendar and keep customers engaged.
Offering recurring LTOs is one way to keep customers consistently engaged. But one-time, limited-edition merch drops can create even bigger visit surges. Starbucks’ much-hyped “Bearista” launch this November is a prime example: Customers lined up nationwide for the chance to buy – not receive – an adorable, limited-edition, bear-shaped reusable cup. And despite its hefty $30 price tag, the merch drop drove a massive nationwide visit spike, making it the chain’s biggest sales day ever and fueling additional momentum leading into Red Cup Day.
And location data shows that this kind of hype-driven, scarce merchandise can shift not just visitor volume but daypart behavior. Visits surged as early as 4:00 AM as FOMO-driven customers showed up at the crack of dawn to secure a bear. And the shift toward early morning visits (though not quite as early) continued the following day as stores quickly ran out of stock.
Starbucks' Bearista frenzy suggests that scarcity isn’t just a retail tactic – it’s a powerful behavioral trigger that restaurants can harness as well. Limited-run items, exclusive merch drops, or time-bound specials can generate excitement, pull visits forward, and reshape daypart patterns in ways traditional promotions rarely do.
Cultural tie-ins add another accelerant. In November, Dunkin’ launched its Wicked collaboration alongside its holiday menu, generating a significant multi-day traffic spike – achieved, like Bearista, without giveaways. The event leaned on playful thematic branding, seasonal flavors, and limited-run items that tapped into Wicked fandom.
Dunkin's Wicked surge shows that when executed well, cultural relevance can also significantly move the needle. Other dining segments may also lean into thoughtful collabs to create outsized excitement and traffic lift – even without deep discounts or free offers.
The coffee sector’s 2025 performance offers a blueprint for dining success: Chains are expanding smartly into underpenetrated regions, successfully implementing both hyper-efficient and hyper-personal service models, using recurring LTOs to build seasonal and monthly rituals, and leveraging merch and pop culture partnerships to reshape demand.
Together, these strategies provide a practical playbook for dining brands to increase visit frequency, deepen customer commitment, and capture new growth opportunities in 2026 and beyond.
