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It’s mid-January, and you promised yourself this would be the year you finally join a gym and get in shape.
But let’s be honest – choosing a gym is about more than fitness goals alone. You’ll still need to judge the equipment, locker rooms, and showers for yourself (we’re not here to do your dirty work) but there are other, less obvious factors that can determine which gym feels like the right fit – and that’s where we come in.
Trying to dodge the morning rush? Hoping to make new friends? Curious where other singles work out? Letting AI-powered location analytics do some of the heavy lifting, we analyzed major fitness chains to uncover the patterns that could help you find your ideal gym in 2026.
Few things derail motivation faster than showing up ready to work out – only to find every treadmill and weight machine taken. To understand which gyms are most likely to offer breathing room during the busiest parts of the day, we analyzed hourly visit patterns across the nation’s largest fitness chains.
The analysis shows clear differences in how morning traffic is distributed. For early risers, LA Fitness recorded the lowest share of daily visits between 5:00 AM and 8:00 AM in 2025, at just 8.9%. 24 Hour Fitness and EōS Fitness also kept morning traffic below the 10% mark, suggesting these chains may be better options for members looking to avoid crowded early workouts.
If after-work workouts are more your style – and minimizing crowds is the priority – the data points to a few clear standouts.
Among the analyzed gyms, Club Pilates recorded the smallest share of visits between 5:00 PM and 8:00 PM at 16.5%, followed by Orangetheory (17.3%) and Burn Boot Camp (18.7%). That lighter early-evening traffic likely reflects the structured nature of class-based formats, which can help limit overcrowding even during peak hours.
Looking specifically at traditional gyms, EōS Fitness, Life Time, and Vasa Fitness saw the lowest share of early-evening visits – making them potential options for those hoping to squeeze in a workout while avoiding the after-work rush.
If getting in shape and finding love are both on the agenda this year, there may be a way to double up. Using AI-powered captured market data, we analyzed major gym chains to understand where members are most likely to be single – which may mean a higher chance of meeting someone special.
The analysis shows that Genesis Health Clubs had the highest combined share of one-person households and non-family households – i.e. people living alone or with roommates – in its captured market, at 36.6%. Crunch Fitness followed closely at 35.8%, with Planet Fitness just behind at 35.2%. These household segmentation patterns suggest that these gyms may offer more opportunities to meet other singles while getting in a workout.
If you’re looking for love, or simply to make new friends, age demographics may be something to consider when choosing a gym.
Our analysis of major fitness chains shows that the potential markets of Fitness Connection, Vasa Fitness, and In-Shape Family Fitness – i.e. the areas from which each chain draws its visitors – skewed younger in 2025, with large shares of visitors under 30.
By contrast, gyms such as The Edge Fitness Club, Retro Fitness, and Life Time tended to attract older audiences, with large shares of visitors 45 and older. For members looking to work out alongside peers closer to their own age, these demographic patterns could help narrow the field.
Age is just a number, right? So if you’re looking to make a real connection at the gym this year, you might look for some common areas of interest with other members. Our analysis highlights which gyms are most likely to attract visitors with your shared passions.
For dog lovers hoping to meet a fellow fitness enthusiast who’s just as excited about the dog park as leg day, Burn Boot Camp stands out. The chain over-indexed most strongly for the “Dog Lovers” segment, based on Spatial.ai: Proximity and AI-powered captured market data.
Prefer bonding over a good book? Genesis Health Clubs led the pack for the “Bookish” segment, suggesting a higher likelihood of members who enjoy reading as much as a solid workout. Coffee aficionados may find their people at 24 Hour Fitness, which showed the strongest over-indexing for the “Coffee Connoisseur” segment.
For those with travel on the brain, Workout Anytime over-indexed for the “Wanderlust” segment – pointing to a member base more likely to dream about their next destination. And if your ideal post-workout plan includes a movie or live show, 24 Hour Fitness and Gold’s Gym emerged as standouts, over-indexing for the “Film Lovers” and “Live & Local Music” segments, respectively.
Ultimately, choosing the right gym goes beyond equipment, pricing, or proximity. Visit patterns, demographics, and shared interests all shape the experience – influencing when you’ll work out, who you’ll see, and how the gym fits into your broader lifestyle. While no dataset can guarantee a perfect match, these patterns offer a data-backed starting point for finding a gym that aligns with how you want to train, socialize, and show up in 2026.
Want more data-driven insights for the real world? Visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
*This article excludes data from Washington State due to local regulations
Brick-and-mortar retail ended 2025 on a high note, with offline retailers posting a 2.4% increase in traffic in Q4 2025 relative to Q4 2024. This growth underscores the sector’s continued relevance even amid ongoing e-commerce growth and reinforces that retail growth is not a zero-sum dynamic, but one in which physical and digital channels increasingly coexist and complement one another.
The traffic gains during the holiday season also highlights the particular appeal of physical retail during the holiday season, when demand for in-person shopping experiences is particularly high. And as retailers refine store formats, right-size footprints, and better integrate physical locations into omnichannel strategies, brick-and-mortar retail is well positioned to remain a critical growth and engagement channel heading into 2026.
Foot traffic to e-commerce distribution centers remained consistently positive YoY throughout 2025, underscoring the strength of the logistics segment and signaling durable demand for logistics space rather than short-term fluctuations. This pattern aligns with the broader trajectory of e-commerce in the U.S., where online retail sales are projected to continue expanding, and reflects a broader structural shift in how goods move through the economy, with fulfillment infrastructure playing an increasingly central role.
This consistency is driven by long-term forces shaping retail and supply chains, including omnichannel fulfillment, faster delivery expectations, and inventory decentralization. As retailers rely more heavily on regional distribution nodes to support ship-from-store, curbside pickup, and next-day delivery, logistics facilities have become essential infrastructure rather than optional back-end operations. Even as growth moderated slightly later in the year, the persistence of positive YoY traffic points to sustained operational intensity and long-term relevance.
Year-over-year (YoY) foot traffic to U.S. manufacturing facilities points to volatility rather than sustained growth, reflecting a sector that is actively managing uncertainty. Visits declined during much of the year, suggesting restrained hiring as manufacturers appear to be operating lean – adjusting labor and on-site activity quickly in response to demand changes. Productivity gains and automation are likely also playing a role, allowing facilities to maintain output with less consistent physical presence. As a result, the foot traffic volatility may be reflecting operational flexibility rather than simple expansion or contraction.
Against this backdrop, December stands out with a clear uptick in manufacturing visits, signaling increased end-of-year activity. This rise likely reflects a mix of year-end production runs, inventory adjustments, maintenance work, and preparation for early-year demand. The December traffic increase reinforces that U.S. manufacturing – still one of the largest and most economically significant sectors globally – is adapting, not retreating, maintaining operational relevance even as it recalibrates for efficiency, automation, and selective growth.
For more data-driven retail & CRE insights, visit placer.ai/anchor.
Pacsun has seen its fair share of challenges in its more than forty years of business. Now, the brand is entering a new phase of growth, with a major brick-and-mortar expansion alongside concrete steps to engage Gen Z consumers. We dove into the data for several Pacsun locations outperforming their host malls to understand what a growing footprint could mean for shopping centers and how the brand is connecting with young consumers online and off.
Pacsun has faced its share of challenges over the years. More recently, however, the legacy brand and mall staple appears to be in the midst of a renaissance – with plans to further expand its domestic brick-and-mortar footprint in 2026.
Foot traffic data for several Pacsun locations that experienced notable foot traffic growth in 2025 suggests that the brand’s stores have the potential to help drive traffic to the shopping centers that host them. At The Promenade Shops at Centerra in Colorado, visits to Pacsun rose 35.7% YoY in 2025, significantly outpacing the -5.5% visit gap of the mall as a whole.
Psychographic segmentation suggests that beyond driving visits, these locations also help attract key young demographics to the mall.
At Winter Garden Village, for example, the Gen Z-aligned "Young Professionals" segment accounted for 19.4% of the Pacsun store’s captured market, compared to the mall’s 16.2% share of the segment.
These locations may be an example of how Pacsun’s physical retail presence works together with its social-sales strategy to engage with a younger generation; driving traffic, in part, by serving as spaces to experience products seen on trusted social channels or at creator-led events.
And Pacsun appears firmly committed to its younger audience as part of its wider strategy. Although the brand looks to move upmarket, the latest example of which being the launch of a premium eyewear collection, by maintaining what it views as an accessible price point, Pacsun remains focused on consumers yet to reach their peak earning years.
Pacsun’s ability to drive traffic from this key demographic makes it an attractive potential tenant for malls looking to build long-term loyalty among younger audiences with earning potential.
The Pacsun model demonstrates that physical retail remains a critical touchpoint for brands investing in digital engagement and younger audiences. With plans to open dozens of new locations over the next few years, Pacsun emerges as a compelling tenant for shopping centers seeking cultural relevance and the next generation of consumers.
For more retail insights, visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The grocery category saw notable shifts in consumer behavior in 2025 as inflation and tariff uncertainty continued to weigh on household budgets. Analyzing consumer traffic trends for several grocery formats – including wholesale clubs, which serve as primary grocery destinations for many families – reveals how evolving consumer preferences shaped grocery performance in 2025 and highlights key lessons for grocers and CPG companies heading into 2026.
Like many retail categories in 2025, grocery was shaped by continued economic uncertainty and value-seeking behavior. But AI-powered location analytics shows that consumers also prioritized quality when forming a value perception in the grocery space.
The graph below shows that grocery visits increased across formats, likely reflecting consumers’ shift toward more meals at home as a way to save money in a persistently inflationary environment.
Fresh format grocers posted the strongest year-over-year (YoY) visit growth, perhaps due to their selection of prepared foods and salad bars as an alternative to eating out, as well as their emphasis on health and wellness – an emerging priority among grocery shoppers. Meanwhile, value grocers and wholesale clubs, known for their ability to deliver savings, consistently outperformed traditional grocers in YoY visit growth.
These patterns indicate that consumers are increasingly weighing up quality and price in the grocery aisle, a trend that is driving the expansion of private-label offerings.
As consumers substituted restaurant meals with more cost-conscious options, grocery stores also emerged as increasingly important destinations for quick, convenient lunches.
Analyzing relative visit share between the grocery category and quick-service restaurants (QSRs) shows that between 2024 and 2025, grocery stores claimed an increasingly large share of short midday visits – i.e. visits lasting less than ten minutes between 11:00 AM and 3:00 PM.
And while some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices among highly value-conscious consumers, it also suggests that a growing share of consumers see grocery stores – where they can pick up ready-to-eat items – as convenient options during the lunch rush. Traditional grocers saw the largest increase in short midday visits (from 15.9% to 16.6%) while value and fresh format grocers saw more modest increases. Notably, the share of short midday visits to wholesale clubs was unchanged between 2024 and 2025 (2.1%), perhaps since these chains don’t offer the same pre-prepared and small-package options like other grocery formats.
These metrics underscore the strong demand for on-the-go meal options and single-serving, shelf-stable products that both grocery stores and CPG companies can provide.
Beyond the lunchtime rush, celebration-driven demand continued to play a central role in grocery traffic this year. Like in past years, Turkey Wednesday – the day before Thanksgiving – was by far the busiest grocery shopping day of the year, with category visits up 80.5% compared to the 2025 daily average. Several of the year’s other busiest grocery days similarly fell immediately ahead of major holidays, including New Year’s Eve, Easter, Mother’s Day, and the 4th of July, as consumers stocked up ahead of gatherings with family and friends.
Leading up to Christmas, grocery shopping appeared to be spread across several high-traffic days rather than concentrated on a single peak; Christmas Eve and December 23rd had nearly identical foot traffic boosts of 57.9% and 58.0%, respectively. And even December 22nd – three days before Christmas – stood out as one of the year’s busiest grocery shopping days, with visits running 28.9% above average for 2025.
Some consumers may have made multiple “re-stocking” grocery trips in the days leading up to Christmas – potentially driven by the presence of out-of-town guests requiring ongoing food replenishment – or visited multiple stores to secure specific ingredients for holiday meals.
Grocers could leverage this trend by stocking a wide range of holiday-specific ingredients and rotating promotions that encourage repeat visits ahead of Thanksgiving and Christmas.
The grocery landscape in 2025 was also shaped by distinct shopping preferences across demographic groups.
AI-powered captured market data combined with the STI: PopStats dataset shows that singles – defined as non-family and one-person households – heavily favored fresh-format grocers, while households with children were most likely to visit wholesale clubs and value grocers.
Grocers and CPGs can unlock growth by tailoring assortments and promotional strategies to their target audience – emphasizing bulk value and price-driven messaging for family shoppers, while leaning into curated selection, prepared foods, and convenience to engage singles.
Several consumer trends shaped the grocery space in 2025 – including holiday visit surges, the prioritization of value, and convenient on-the-go meals.
How will these trends shape the grocery space in 2026? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Even as return-to-office (RTO) mandates continue to accumulate, December operates on a different rhythm – shaped as much by holiday flexibility and inclement weather as by formal policy. We dove into the data to see how office attendance reflected these dynamics this year.
In December 2025, visits to office buildings nationwide were 33.1% below 2019 levels – 36.2% below when accounting for working days – the widest year-over-six-year (Yo6Y) gap seen in recent months on a per-working-day basis.
But the softness appears to reflect shifting work patterns rather than a stalled recovery. Despite slowing from recent months, December 2025 was still the busiest in-office December since COVID, suggesting that the slowdown was driven by seasonal rhythms rather than any substantive pullback in office attendance.
December has long followed a different in-office rhythm than the rest of the year – and despite return-to-office mandates, many companies likely relax on-site expectations during the holidays, allowing employees to work remotely while traveling or spending time with family. Much like the TGIF workweek, which sees a consistent drop-off in office activity on Fridays despite RTO pushes, the December dip may simply reflect the solidification of a new post-COVID seasonal norm.
Local factors also appear to have impacted December office attendance. Miami saw a visit gap of just 10.9% versus 2019, followed by Dallas at 18.8%. As warm-weather cities that also see the highest Friday office attendance among the analyzed markets, both may be less susceptible to holiday-adjacent work-from-home behavior.
New York City, by contrast, recorded a 19.6% visit gap, likely weighed down by harsher winter weather and an early, severe flu season. And Chicago trailed the pack with a 47.6% visit gap, pointing to a sharper seasonal pullback that may have been amplified by winter conditions, elevated flu activity, and workers opting to travel to warmer destinations during the holidays.
The year-over-year (YoY) analysis further reinforces that December’s softness is seasonal rather than a reflection of a true RTO slowdown. Even after adjusting for the number of working days, nationwide office visits rose 4.9% YoY, and every tracked market posted gains.
That said, growth remained uneven across major cities. San Francisco posted the strongest YoY gains, even as it continued to trail most other analyzed markets in overall office recovery – reflecting an ongoing vibe shift in a city once defined by post-pandemic pessimism. And with the city’s AI-driven leasing boom showing no signs of slowing, that momentum appears likely to carry into 2026.
Elsewhere, YoY gains were smaller than in San Francisco but still meaningful, pointing to steady progress across markets even as recovery paths vary by city.
The data suggests that December’s softening reflects predictable holiday-season flexibility rather than weakening momentum. And with several high-profile return-to-office mandates set to take effect in early 2026 – and other employers continuing to nudge attendance higher through quieter forms of “hybrid creep”– the broader office recovery appears poised to reassert itself in the new year.
For more data-driven office insights follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Back in April 2025, I channeled my inner Peter King and made nine predictions about retail's biggest players in my article "All The Things I Think I Think About Retail Over The Last Quarter."
Now, with eight months of hindsight and fresh data in my rearview, it's time for a reckoning. It is time to examine what I got right, what I got wrong, and, most importantly, what I learned from the overall exercise.
Or, put simply, I guess you could say that what lies in front of you, dear reader, is my assessment of how well I think I thought.
Grade: F (Spectacularly Wrong)
What I predicted: "Buchanan did a wonderful job instilling an omnichannel foundation at Michaels... Buchanan is the right man for the job at Kohl's. But I do not envy Buchanan. Not. One. Bit."
What actually happened: Well, I was right that I should not have envied him. Ashley Buchanan was fired for cause after just over 100 days in May 2025 following an investigation that revealed he violated company policies by directing Kohl's to engage in vendor transactions involving undisclosed conflicts of interest. Specifically, he had a romantic relationship with a vendor (Incredibrew CEO Chandra Holt) that he failed to disclose while pushing through deals with what has been reported as "highly unusual terms favorable to the vendor."
The twist: This wasn't about performance. It was about ethics. Kohl's board found Buchanan guilty of serious misconduct, and he was forced to forfeit $15 million in stock awards and repay $2.5 million of his signing bonus. The company is now on its fourth CEO in four years, with Michael Bender (a retail veteran from Walmart and PepsiCo) taking the helm in late 2025.
The reality: Buchanan's tenure at Kohl's will go down as one of the shortest and most ignominious CEO stints in retail history. I predicted he'd have his work cut out for him, but I didn't predict he'd be fired before he could even start the real work it would take to turn Kohl’s around.
The Lesson: Sometimes the biggest risk isn't the turnaround. It's the person at the helm. And, fortunately for Kohl’s, the Street appears to be responding to Mr. Bender, as the stock price has appreciated by a factor of four since he took over for Buchanan in April.
Grade: A+ (Nailed It)
What I predicted: "Costco held to a position that many others, including Walmart, Target, and Tractor Supply Company, have not... for all intents and purposes, at least initially, Costco appears to be holding strong to its principles and doing just fine."
What actually happened: I was spot on. Costco's Q3 2025 results immediately following the decision by shareholders to vote down a measure to assess DEI risks showed 8% revenue growth, U.S. comparable sales up 7.9% (excluding gas deflation), and net income up 13.2% year-over-year.
Even more telling: While Target hemorrhaged traffic following its DEI rollback, Costco gained during the same period, and took many shoppers from Target I might add.
Flash forward to year-end performance: Costco's fiscal year-end results, for its fiscal year that ended on August 31, 2025, demonstrated sustained strength. Net sales for Q4 increased 8.0% to $84.4 billion, while full-year sales reached $269.9 billion, up 8.1%. Comparable sales for the full year grew 5.9% (7.6% adjusted for gas and foreign exchange), with e-commerce sales exceeding $19.6 billion for the year, up 15%. Membership fee income, Costco's profit engine, also reached $5.32 billion, up 10.4% over the previous year.
Most recent results (Q1 Fiscal 2026): The momentum continued into the new fiscal year. For the quarter ended November 23, 2025, Costco reported net sales of $66.0 billion, up 8.2% year-over-year, with EPS of $4.50 beating analyst expectations of $4.27. Comparable sales rose 6.4%, while digitally-enabled sales surged an impressive 20.5%. Digital traffic jumped 24% and app traffic exploded 48% year-over-year.
But what about the stock?: While Costco's business has been phenomenal, Costco’s stock price tells a more nuanced story. After spectacular gains of 49% in 2023 and 39.6% in 2024, shares hit an all-time high of $1,078 in February 2025. However, at the time this article was written, the stock has since pulled back approximately 20% from that peak, ending 2025 down roughly 6% year-to-date and about 12% over the trailing twelve months, significantly underperforming the S&P 500's 17% gain over the same period.
Zoom out: Over the past two years, Costco’s stock price is still far beyond where it was at the close of 2023, when it sat right around $700 per share. The stock currently trades around $850-860 per share at a forward P/E of approximately 46x, which analysts cite as the primary reason for the recent underperformance as opposed to any fundamental business weakness (Target, for comparison, trades at a P/E of 11-12x).
The Lesson: Principles and profits aren't mutually exclusive when backed by operational excellence. Costco proved that standing firm on values, combined with relentless execution, membership growth, digital transformation, and an unwavering focus on member value can strengthen your brand and drive superior business results. Short-term stock volatility driven by valuation concerns shouldn’t diminish the fundamental vindication of the strategy.
Grade: A (Nearly Perfect)
What I predicted: "Sprouts has done a masterful job rightsizing its store prototype... The one driving an 11.5% comp in Sprouts' most recent quarter? It still has a lot more room to grow."
What actually happened: Sprouts absolutely crushed it. In Q2 2025, Sprouts delivered a 17% net sales increase and 10.2% comparable sales growth, and followed that up in Q3 with another 5.9% comp on top of a big 2024 Q3 comp of 8.4% The company also plans to open 37 new stores in 2025 and saw e-commerce sales jump 21% in the most recent quarter.
Even more impressive: EBIT margins expanded from 6.7% to 8.1% in Q2 and also performed nicely in Q3 at 7.2%, demonstrating that Sprouts is achieving both top line and profitable growth. CEO Jack Sinclair's strategy of right-sizing stores, improving differentiation, and launching a loyalty program (rolled out in Q3) is firing on all cylinders.
The only minor caveat: Growth moderated slightly in Q3 (comp sales of 5.9%) and Q4 guidance calls for just 0-2% comp growth, suggesting some normalization. But with 464 stores across 24 states and record numbers at its back, Sprouts is still positioned for continued expansion.
The Lesson: When a retailer gets the fundamentals right, i.e. store format, location strategy, and customer experience, that’s when lightning gets caught in a bottle.
Grade: B+ (Appropriately Skeptical)
What I predicted: "One should take the results of tests like these (Macy’s First 50 store strategy) with a fine grain of salt... As the focus wears off, tests like these usually revert back to the mean. And, the mean... won't keep the Macy's Day parade balloons afloat."
What actually happened: Macy’s ended 2025 on a high note. Not necessarily a Celine Dion-like high note but a high note nonetheless. In its most recent quarter (Macy’s Q3), Macy’s Inc. posted its strongest performance in the last three years, with comps increasing 3.2% and also putting its two-year stack at a respectable 2.0%.
The First 50 stores, aka the Macy’s stores alluded to above that have received extra special attention from Macy’s, have consistently outperformed the rest of the Macy's chain throughout 2025, posting relative comparable sales gains while the overall chain has lagged behind. So much so that, by the end of Q3, Macy's had expanded the program to 125 stores (now called the "First 125").
But here's where my skepticism may still be justified: The overall Macy's namesake banner is still bleeding. Net sales for the namesake brand fell 2.3% in Q3, while comps for stores slated to remain open rose 2.3% and those at revamped stores (aka the “First 125”) rose 2.7%. Comparable sales for fiscal 2025 at Macy’s are now expected to be flat to up to 1%, compared to the previous flat to down 1.5% outlook from the previous quarter.
CEO Tony Spring, to his immense credit, is right that the investments are showing results. The stores with enhanced staffing, better merchandising, and improved visuals are indeed performing. However, I was also right that 50 (now 125) is a long way from 350, and the "mean" performance of the rest of the chain is still dragging the Macy’s namesake brand down. The First 50/125 strategy may indeed be working, at least for now, but anniversarying growth year-over-year is no easy feat.
The Lesson: The jury is still out on whether tactical improvements can overcome larger strategic challenges. Macy's First 50 could end up being the equivalent of putting premium gas in a car that needs a new engine. Right now, I am only willing to go so far as to say that the new paint job, however, is making a difference.
Grade: A- (Strong Directional Call)
What I predicted: "Bloomingdale's, unlike Macy's, could be onto something with its small format strategy... The majority of the country has no idea what a Bloomingdale's experience is like."
What actually happened: Bloomingdale's absolutely shined in 2025. Q4 comparable sales jumped 9% year-over-year on an owned-plus-licensed-plus-marketplace basis, making it the strongest performer in the Macy's Inc. portfolio. The smaller-format Bloomie's stores continued to show promising traffic patterns, with year-over-year visit growth outpacing the general department store industry by a wide margin.
CEO Tony Spring has resisted calls to spin off Bloomingdale's, citing synergies, but the performance gap between Bloomie's and Macy's continues to widen, validating my assessment that "Bloomie's is a different story," both as an overall concept and as a smaller store idea.
The Lesson: Scarcity creates value. When you only have 33 full-line stores, a smaller format can be a growth vehicle rather than a cannibalizer, so I expect to see more of the small format Bloomie’s stores in 2026 and 2027.
Grade: A+ (Depressingly Accurate)
What I predicted: "Target's former beachheads are now all under siege... Something is causing the temperature of Target's porridge to feel just not quite right... Its new $15 billion growth plan is potentially a step in the right direction. However, I worry that, when one looks under the covers of that plan, all he or she will find is the same owned brand gobbledygook."
What actually happened: Target imploded. According to CNBC, the retailer posted negative comp store sales declines in every quarter of 2025, with Q2 comp sales down 1.9% and then down another 2.7% in Q3. Brian Cornell announced he's stepping down as CEO in February 2026 after 11 years, to be replaced by COO Michael Fiddelke, an insider who helped develop the current struggling strategy.
The stock has been decimated: down 49% over five years (while Walmart is up 118% and Costco up 135%), and down 30% in the past year alone. Analysts now rate Cornell as one of the worst CEOs in America, with 28 of 38 analysts rating Target as Sell or Hold.
My concerns about the $15 billion growth plan were prescient. It's heavily dependent on the same owned-brand strategy that's been failing, and the recent DEI rollback in January 2025 resulted in a boycott that, as we discussed above, cost Target shoppers this year.
Activist investors are now calling for an independent board chair, and the succession to Fiddelke has been widely criticized as more "entrenched groupthink" from a company that's lost touch with consumers.
The Lesson: Don’t believe the hype. When you're the goldilocks story whose success rested upon competitors going bankrupt and being one of the few available one-stop-shop options during the pandemic, eventually borrowed time runs out.
Grade: A (Excellent Timing)
What I predicted: "Wayfair's CEO Niraj Shah is as shrewd as they come, and he may just be betting on stores right as a big tailwind is ready to hit his back."
What actually happened: Wayfair announced not one, not two, but FOUR new large-format stores since my article. Atlanta (early 2026), Yonkers (2027), Denver (late 2026), and Columbus (late 2026, testing a smaller 70,000 sq ft format). The inaugural Wilmette, Illinois store, also appears to be what I would call a success. According to Wayfair:
Even more validating: The home furnishings industry is due for a rebound (at some point), and Wayfair's physical retail push could be timed exactly as that rebound crests.
The Lesson: Sometimes the best time to invest is when everyone else is pulling back, which is why Niraj Shah's timing and execution, I predict, will one day be viewed as a stroke of genius in the annals of retail history.
Grade: C (Directionally Correct, But Still Needs Improvement)
What I predicted: "Given that Niccol (Starbucks’ CEO) has only been in his role since September, these results at least have the aroma of an early turnaround."
What actually happened: This one's complicated. Starbucks' turnaround under Brian Niccol has shown signs of life but it's been slower and messier than hoped. For most of fiscal 2025, same-store sales continued to decline (down 1% in Q2 and down 2% in Q3). However, Q4 2025 finally delivered positive global comparable sales growth for the first time in seven quarters.
The bright spots: North America comps improved to flat in Q4, and U.S. comp sales turned positive in September and stayed positive through October. Its "Green Apron Service" initiative, Starbucks says, is showing early promise, with pilot locations seeing transaction growth and service time improvements and its August rollout also being correlated to the recent improvement in results.
The challenges: The turnaround required significant corporate restructuring, store closures, labor strikes, and China being moved to a joint venture. Revenue was up modestly, but adjusted EPS fell significantly for most of the year.
My prediction about Niccol "righting the ship" was directionally correct. By late 2025, momentum has been building. But it's been a longer, harder journey than the "early aroma" suggested. While some critics have also labeled him among 2025's "worst CEOs" for the ongoing struggles, that moniker, in my opinion, is incredibly harsh and unfounded so early in his tenure, and especially when Buchanan and Cornell have about a 50 furlong lead as we round the turn on 2025.
The Lesson: Turnarounds in retail are hard, even with proven talent. Niccol's "Back to Starbucks" strategy may in fact be working. It may just take longer than investors had hoped.
Grade: A+ (Absolute Bullseye)
What I predicted: "For the past six years, Sam's Club has sat atop my list as the most innovative retailer in America not named Amazon... The combination of a digital-first shopping experience and a growing percentage of younger people shopping in its stores means that Sam's Club is positioned to create the most one-to-one personalized shopping experience out there."
What actually happened: Sam's Club absolutely dominated in 2025. Q4 comparable sales (excluding fuel) were up 6.8%, e-commerce sales grew 24%, and membership income achieved five consecutive quarters of double-digit growth (up 12.5% in Q4). The numbers I cited, specifically in my April article, 1 in 3 shoppers using Scan & Go, 63% growth in Gen Z membership over two years, and 14% growth in millennial membership, appear to be fueling the fire.
For example, Sam’s Club announced ambitious plans in April to double memberships and more than double sales and profit over the next 8-10 years. Its Member's Mark private label brand represents 50% of its merchandise sales growth over the last two years. Its digital penetration is at a record high, with e-commerce now accounting for an astounding 18% of sales and expected to reach 40% in the next few years, a Sam’s Club goal that 1) if true and 2) if accomplished, will leave many retailers eating Sam’s dust.
Oh, and one more thing, Sam's Club also surpassed Costco in the American Customer Satisfaction Index because of its technology innovations like Scan & Go and its AI powered exit archways. And its new Grapevine, Texas store will serve as a laboratory to push the boundaries of this tech even further.
Everything I said about Sam's Club being "the retailer more people should be talking about" was vindicated. They're crushing it across every metric. You name it. Sales, innovation, membership growth, younger demographics, retail media potential. Sam’s has simply been hitting it out of the park.
The Lesson: Innovation doesn’t happen overnight. It comes from a hell or high water commitment to R&D year-over-year, something for which many retailers don’t have the stomach.
| Prediction | Grade | Outcome |
|---|---|---|
| Kohl's / Buchanan | F | Fired for ethics violations in 100 days |
| Costco DEI Stance | A+ | Revenue up 8%, vindicated completely |
| Sprouts Growth | A | 17% sales growth, margin expansion |
| Macy's First 50 | B+ | Working but not enough to save chain |
| Bloomingdale's Small Format | A- | 9% comp growth, clear differentiation |
| Target Struggles | A+ | Stock down 49%, CEO stepping down |
| Wayfair Physical Retail | A | 4 new stores announced, Illinois success |
| Starbucks Turnaround | C | Turning positive but slower than hoped |
| Sam's Club Innovation | A+ | 6.8% comps, crushing all metrics |
Overall GPA: 3.22 / 4.0 (B+)
Looking across these nine predictions, several themes emerge:
1. Innovation Without Execution Is Worthless – Target had digital tools, owned brands, and a PR-loving CEO. But without operational excellence and strategic clarity, none of it mattered. Meanwhile, Sam's Club, Costco and Sprouts all executed relentlessly on clear strategies.
2. Values Can Be a Competitive Advantage – Costco proved that standing firm on DEI didn't hurt business. It helped. While competitors retreated, Costco gained traffic, membership loyalty, and shareholder confidence.
3. Physical Retail Isn't Dead. It's Just Evolving – Wayfair, Sam's Club, and even Bloomingdale's showed that physical stores still matter, and especially when they're reimagined around experience, convenience, and brand differentiation.
4. Turnarounds Take Time – Starbucks and Macy's both demonstrated that fixing broken operations is harder and slower than expected. Even great CEOs need patience and resources.
5. The Gap Between Winners and Losers Is Widening – There's less middle ground than ever. You're either innovating and winning, or you're falling behind.
So, what do I think of what I thought?
I think I’ll take it. In this topsy turvy year of retailing, I will take a B+. The Stanford-educated Phi Beta Kappa in me is admittedly kind of pissed about the grade, but given that my average was taken down by a tawdry love drama not seen since a Friday evening with the Lifetime channel, I can still rest easy going into 2026.
More importantly, these predictions remind me why I love this industry. Retail is theater. It's strategy. It's execution. It's about understanding people, both customers and, let’s not forget, leaders and corporate cultures, too. Sometimes you get surprised (for example, who knew coffee would impact two of my predictions this year!), but more often than not, the fundamentals win out.
The retailers that focused on customer experience, operational excellence, and genuine innovation, e.g. Costco, Sprouts, Sam's Club, Wayfair, are continuing to thrive. The ones that lost their way strategically or culturally (yes, I’m looking squarely at you, Target), along with the ones in transition, like Starbucks, are showing that turnarounds are possible but that the road will also be long and difficult.
As we head into 2026, I'm watching to see if these trends accelerate. Will Target's new CEO make meaningful changes, or will it be more of the same? Can Macy's First 125 strategy actually scale? Will Wayfair's physical store expansion continue to exceed expectations? And more pressing: Which retailers will inspire my predictions for 2026?
Stay tuned. Because I don’t just think I think we're in for another interesting year. I know I know we are.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The first American mall opened in 1956 and reinvented retail – within a decade there were over 4,500 malls across the country. But a rise in e-commerce coupled with the oversaturation of mall options across the country paved the way for mall visits to slow, and many predicted that malls would go the way of the dinosaur.
But although malls were hit hard over the past few years as lockdowns and rising costs contributed to a significant drop in foot traffic, shopping centers have proven resilient. Leading players in the space have consistently reinvented themselves and explored alternate ways to draw in crowds – and as inflation cools, malls are bouncing back as well.
This white paper analyzes the Placer.ai Shopping Center Industry – a collection of over 3000 shopping centers across the United States – as well as the Placer.ai’s Mall Indexes, which focus on top-tier Indoor Malls, Open-Air Shopping Centers, Outlet Malls. The report examines how visits are shifting and where behaviors are changing – and where they’re staying the same – and takes a closer look at the strategies malls are using to attract shoppers in 2024.
Malls experienced a rocky few years as pandemic-related restrictions and economic headwinds kept many shoppers at home, and visits to all mall types in 2021 were between 10.7% to 15.3% lower than in 2019. But foot traffic trends improved significantly in 2022 – likely due to the fading out of COVID restrictions.
By 2023, visits to the wider Shopping Center Industry were just 2.3% lower than they had been in 2019, and the visit gaps for Indoor Malls and Open-Air Shopping Centers had narrowed to 5.8% and 1.0% lower, respectively. Outlet Malls also saw visits ticking up once again, with the visit gap compared to 2019 narrowing to 8.5% in 2023 after having dropped to 11.3% in 2022. This more sustained foot traffic dip may stem from consumers’ desire to save on gas costs or the impacts of inclement weather. However, the narrowing visit gaps suggest that shoppers are increasingly returning to the segment, and foot traffic may yet pick up again in 2024.
COVID-19 impacted more than just visit numbers – it also changed in-store consumer behavior. And now, with the Coronavirus a distant memory for many, some of these pandemic-acquired habits are fading away, while other shifts appear to be holding steady.
One visit metric that appears to have reverted to pre-COVID norms is the share of weekday vs. weekend visits. Weekday visits had increased in 2021 – at the height of COVID – as consumers found themselves with more free time midweek, but the balance of weekday vs. weekend visits has now returned to 2019 levels.
In 2023, the Shopping Center Industry, which includes a number of grocery-anchored centers along with open-air shopping centers and their relatively large variety of dining options, saw the largest share of weekday visits, followed by Indoor Malls. Outlet Malls received the lowest share of weekday visits – around 55% – likely due to the longer distances usually required to drive to these malls, making them ideal destinations for weekend day trips.
While the day of the week that people frequent malls hasn't changed significantly since 2019, there is one notable difference in mall foot traffic pre- and post-pandemic. Almost all mall categories are seeing fewer during the late morning-midday and late evening dayparts, while the amount of people heading to a mall in the afternoon and early evening has increased.
In 2019, Indoor Malls saw 20.1% of visits occurring between 10:00am and 1:00pm, but that share decreased to 18.6% in 2023. Meanwhile, the share of visits between 4:00-7:00 pm rose from 29.1% in 2019 to 32.4% in 2023. Similar patterns repeated across all shopping center categories, with the 1:00-4:00pm daypart seeing a slight increase, the 4:00-7:00 pm daypart receiving the largest boost and the 7:00-10:00 pm daypart seeing the largest drop. So although changes in work habits have not altered the weekly visit distribution, it seems like hybrid workers are taking advantage of their new, and likely more flexible schedules to frequent malls in the afternoon instead of reserving their mall trips for after work. The significant numbers of Americans moving to the suburbs in recent years may also be contributing to the decline of late night visits, with these suburban newcomers perhaps less likely to spend time outside the house during the evening hours.
Although malls have enjoyed consistent growth in foot traffic over the past two years, visits still remain below 2019 levels. How can shopping centers attract more shoppers and recover their pre-COVID foot traffic?
Some malls are attracting visitors by looking beyond traditional retail with offerings such as gyms, amusement parks, and even entertainment complexes. And with more traditional mall anchors shutting their doors than ever, even smaller shopping centers are adding lifestyle experiences options in newly vacant spaces – and incorporating unique elements into traditional retail spaces.
In September 2023, the Chandler Fashion Center in Arizona opened a giant SCHEELS store in its mall. The 250,000-square-foot sporting goods store boasts more than just sneakers – visitors can ride on a 45-foot Ferris Wheel or marvel at a 16,000-gallon saltwater aquarium. And monthly visitation data to the mall reveals the power of this new retail destination, with foot traffic to the mall experiencing a major jump from October 2023 onward. The excitement of the new SCHEELS seems to be sustaining itself, with February 2024 visits 23.3% higher than the same period of 2023.
Restaurants, too, can help bring people into malls. The Southgate Mall in Missoula, Montana, experienced a jump in monthly visits following the opening of a Texas Roadhouse steakhouse in November 2023. Customers seem to be receptive to this new addition – the mall saw a sustained increase in foot traffic from November 2023 onward, with year-over-year (YoY) visit growth of 17.0% in February 2024.
The addition of Texas Roadhouse provides Missoula residents with a family-friendly dining experience while tapping into the evergreen popularity of steakhouses.
Malls that don’t want to choose between adding a dining option and incorporating a novel entertainment venue can blend the two and go the “eatertainment” route. One shopping center – North Carolina’s Cross Creek Mall – is proving just how effective these concepts can be for a mall looking to grow its foot traffic.
Eatertainment destination Main Event opened at the mall in August 2023, bringing laser tag, video games, virtual reality, and 18 bowling lanes with it. Main Event’s opening also provided a boost in foot traffic to the mall – monthly visits to Cross Creek Mall surged following the opening. And this foot traffic boost sustained itself, particularly into the colder winter months – January and February 2024 saw YoY growth of 12.3% and 25.1%, respectively.
Integrating entertainment options at malls is one strategy for driving visits, but there are plenty of other ways to bring people through the doors. Pop-ups have been a particularly popular option of late, especially as more online brands venture into the world of physical retail. And malls, which typically tend to leave a small portion of their storefronts vacant, can be the perfect place to host a retailer for a limited time.
One brand – Shein – has been a leader in the pop-up space, bringing its affordable fashion to malls in Las Vegas, Seattle, and Indianapolis. These short-term residencies – typically no longer than three to four days – allow shoppers to try the popular online retailer’s products before they buy.
Shein has enjoyed success with its mall residencies, evidenced by the foot traffic at the Woodfield Mall in Illinois, which hosted a three-day pop-up from December 15-17, 2023. The retail event was hugely popular, with visits reaching Super Saturday (the last weekend before Christmas) proportions – even though this year’s Super Saturday coincided with Christmas Eve Eve (December 23rd) and drove unusually high traffic spikes.
Shein pop-ups are typically very short – no more than three to four days. This format, known for creating a sense of urgency among shoppers, has proven powerful in driving store visits. But can longer-lasting pop-ups find success as well?
Foot traffic data from pop-ups hosted by Swedish home furnisher IKEA suggests that yes – longer-term residencies can be successful. The chain is working on growing its presence across the country, particularly in malls. To that end, IKEA has been experimenting with mall pop-ups, beginning with a six-month residency at the Rosedale Center in Roseville, Minnesota.
IKEA opened its store on February 16, 2024, and visits to the mall increased significantly immediately after. The first week of the pop-up saw a 12.9% growth in visits compared to a January 1-7, 2024 baseline. And by the third week of the pop-up, there were still noticeably more people frequenting the mall than before the launch.
The luxury retail segment has had a great few years, and malls are tapping into this popularity. Nearly 40% of new high-end store openings in 2023 were in mall settings, many in Sunbelt states like Texas, Florida, and Arizona, perhaps driven in part by demand from an influx of wealthy newcomers to those states.
A comparison of upscale shopping malls to standard shopping centers across Sunbelt States reveals just how popular high-end retail is in the region. Malls with a high percentage of luxury and designer stores like the Lenox Square Mall in Georgia or the NorthPark Center in Texas saw considerably more YoY visit growth than the average visit growth for shopping centers in their respective states.
Lenox Square Mall saw foot traffic increase 31.2% YoY in 2023, while shopping centers in Georgia saw their visits grow by just 2.7% YoY in the same period. Similar trends repeated in Louisiana, Arizona, California, and Florida. And while some of this growth may be due to the resilience of these wealthier shoppers in the face of inflation, one thing is clear – luxury is here to stay.
Malls are thriving, carving out spaces for themselves in a competitive retail environment. By prioritizing experiential retail, entertainment, pop-up shops, and luxury offerings, shopping centers across the country are remaining relevant in a rapidly changing retail world. And mall operators that recognize the power of innovation and evolve along with their customers can hope to meet with continued success.
Consumer preferences have shifted over the past five years. COVID-19 and inflation impacted shopping habits and behaviors across the retail space – and while some of the changes were short-lived, others appear to have more staying power. Now, with memories of the lockdowns fading, and as the inflation that plagued much of 2022 and 2023 wanes (hopefully), we analyzed location intelligence data to understand what the retail and dining landscape looks like today.
This report leverages historical and current foot traffic data and trade area analysis to better understand the current retail and dining landscape and reveal consumer trends likely to shape 2024 and beyond. Which segments have benefited most from the shifts of the past five years? How are legacy brands staying on top of current shopping and dining trends? Where are people shopping and dining in 2024? And what characterizes the modern consumer?
One of the major retail stories of the past five years has been the rise of Discount & Dollar Stores. Category leaders such as Dollar General and Dollar Tree expanded significantly prior to the pandemic, which helped these essential retailers attract large numbers of customers during the initial months of lockdowns.
During this period, many Discount & Dollar Stores invested in more than just their store count – several leading chains also expanded their grocery selection, allowing these companies to compete more directly for Grocery and Superstore shoppers. As Discount & Dollar Stores continued growing their store fleets – and as the pandemic gave way to inflation concerns – shoppers looking for more affordable consumables options gravitated to this segment.
Location intelligence shows that the rapidly opening stores and stocking them with fresh groceries is working – since 2019, Discount & Dollar Stores have slowly but steadily grown their visit share relative to the Grocery and Superstore sectors.
In 2019, Discount & Dollar retailers captured 15.1% of the visit share between the three categories analyzed. This number grew by a full percentage point between 2019 and 2020 and the trend has continued, with the category enjoying 16.6% of the relative visit share in 2023. Meanwhile, Superstores’ relative visit share decreased during the same period, dropping from 41.7% in 2019 to 40.0% in 2023, while the relative visit share of Grocery Stores remained mostly stable.
Still, consumers are not giving up their regular Grocery or Superstore run quite yet – over 80% of combined visits to Grocery Stores, Superstore, and Discount & Dollar Store sectors still go to Grocery Stores and Superstores. But the data does indicate that some shoppers are likely choosing to shop for groceries and other consumables at Discount & Dollar Stores. And CPG companies and category managers looking to reach customers where they shop may want to consider adding Discount & Dollar Stores to their distribution channels.
The key question that remains is how much of the gained visit share can the Discount & Dollar leaders maintain as the economic environment improves. This metric will be the strongest sign of whether the short term gains made within a favorable context drove long term value.
Superstores’ visit share may be shrinking somewhat in the face of Discount & Dollar Stores’ growth. But diving into the Superstore leaders reveals that these macro-shifts are having a different impact on the various sub-categories within the wider Superstore segment.
Walmart remains the undisputed Superstore leader thanks to its 61.8% share of overall visits to Walmart, Target, Costco, Sam’s Club, and BJ’s in 2023. But 61.8% is still lower than the 66.3% relative visits share that the Superstore behemoth enjoyed in 2019. Meanwhile, Target grew its relative visit share from 17.3% in 2019 to 19.3% in 2023, while the combined visit share of the three membership club brands increased from 16.5% in 2019 to 18.9% in the same period.
Some of the shift in visit share can be attributed to Walmart closing several locations while Target, Costco Sam's Club, and BJ's expanded their fleet – but other factors are likely at play.
Costco and Target attract the most affluent clientele of the five chains analyzed, which could explain why these chains have seen significant growth at a time when many consumers are operating with tighter budgets. The success of these companies also suggests that there are enough consumers willing to spend beyond the basics – as shown with Target’s Stanley Cup success (more on that below) – to support a varied product selection that includes higher-priced options. It also speaks to a high upside on a per customer basis for chains that have proven effective at providing higher-end products alongside those with a value orientation. This speaks to a unique capacity to effectively address “the middle” – an audience that is defined neither solely by value-seeking nor by high-end product proclivities.
Sam's Club and BJ’s also give shoppers an opportunity to save by buying in bulk and cutting down on shopping trips – and related gas expenses – which may also have contributed to their success. The increase in the relative visit share of wholesale clubs indicates that today’s consumer might react positively to more options for bulk purchases in non-warehouse club chains as well.
Retail is not the only sector that has seen slow and steady shifts in recent years – the dining space was also significantly impacted by pandemic restrictions of 2020-2021 and the inflation of 2022-2023. Location intelligence reveals shifts in both the types of establishments favored by consumers and in the in-store behaviors of dining consumers.
Convenience stores’ dining options have evolved in recent years, with today’s consumers heading to Wawa for a freshly made specialty hoagie or to Buc-ee’s to enjoy the chain’s variety of specialty snacks.
Analyzing the visit distribution among C-Stores and other discretionary dining categories (Fast Food and QSR, Restaurants, and Breakfast & Coffee, not including Grocery and Superstores) showcases the growing role of C-Stores in the dining space. Between 2019 and 2023, C-stores' visit share relative to the other discretionary dining categories jumped from 24.2% to 27.1%. The relative visit share of Breakfast, Coffee, Bakeries & Dessert Shops also grew slightly during the period. Meanwhile, Restaurants’ relative visit share dropped from 13.8% to 11.7% and Fast Food & QSR’s dipped from 51.8% to 50.6%.
Several factors are likely driving this evolution. Most Restaurants shuttered temporarily at the height of the pandemic while C-Stores remained open – and consumers likely took the opportunity to get acquainted with C-Stores’ food-away-from-home options. And many C-Stores expanded their footprint in recent years, while some dining chains downsized, which likely also contributed to the changes in relative visit share between the segments.
But the continued growth of C-Stores between 2021 and 2022, and again between 2022 and 2023, indicates that many diners are now embracing C-Store food out of choice and not just due to necessity. The rise of the Breakfast, Coffee, Bakeries & Dessert Shops category alongside C-Stores in the past five years may also highlight the current appetite for affordable grab-and-go food options. And with C-Store operators embracing the shifts brought on by the pandemic and actively expanding their food options, diners are increasingly likely to consider C-Stores for their portable meals and packaged snacks.
C-Store visitors are increasingly receptive to trying new products at their local c-store. So how can C-Store operators and CPG companies determine which products will best appeal to customers? Analyzing the trade areas of seven major chains – 7-Eleven, Wawa, Casey’s, QuikTrip, Cumberland Farms, Plaid Pantry, and Buc-ee’s – using the Spatial.ai: FollowGraph dataset reveals significant variance in food preferences between the chains’ visitor bases.
For instance, Plaid Pantry visitors were 55% more likely than the nationwide average to fall into the “Asian Food Enthusiasts” segment in 2023, in contrast with Casey’s visitors who are 7% less likely to belong to this psychographic. Residents of the trade areas of QuikTrip and Buc-ee’s rank highest for "Fried Chicken Lovers," while Cumberland Farms and Plaid Pantry visitors register the least interest. C-Store operators, QSR franchisees, packaged food manufacturers, and other stakeholders can leverage these insights to optimize food offerings, identify promising partnership opportunities, and find new venues for product testing.
While C-Stores stores may be the exciting story of the day, Full-Service Restaurants continue to play a major role in the wider dining landscape. And despite the ongoing economic headwinds, several dining brands and categories are seeing growth – although location intelligence suggests that in-restaurant behavior may be changing as well.
For example, the hourly visits distribution for leading steakhouse chains has shifted over the past five years: Between 2019 and 2023, Texas Roadhouse, LongHorn Steakhouse, and Outback Steakhouse all saw a jump in the share of visits occurring between 2:00 PM and 6:00 PM – not typical steak eating hours.
Outback and Texas Roadhouse offer early bird dinner specials while LongHorn has a happy hour, so some diners may be choosing to visit these restaurant chains earlier in the evening in order to stretch their eating out budget. Other consumers who are still working from home most of the week may also be eating on a more flexible schedule, and these diners may be having more late lunches in 2023 when compared to 2019. Restaurant operators, drink providers, and menu developers may want to adapt their offerings to this emerging mid-afternoon rush.
The data examined above shows changes within key retail and dining segments over the past five years. So what do these shifts reveal about today’s consumer? What are shoppers and diners looking for in 2024?
The beginning of 2024 was marked by an Arctic blast and plunging temperatures. Consumers, unsurprisingly, hunkered down at home – and foot traffic to many retail categories took a dip. But the declines were short-lived, and by the fourth week of January 2024 foot traffic had rebounded across major categories.
Still, zooming into weekly visit performance for key retail and dining categories for the first eight weeks of the year reveals that the cold did not impact all segments equally – and the subsequent resurgence boosted some sectors more than others.
Discount & Dollar Stores had the strongest start to 2024, with YoY visits up almost every week since the start of the year, and the category showing even more substantial growth once the cold spell subsided. The Grocery category also succeeded in exceeding 2023 weekly visit levels almost every week, although its visit increases were more subdued than those in the Discount & Dollar Store segment.
Superstore and C-Store experienced relatively muted YoY declines in early January and saw significant weekly visit growth as Q1 progressed, with C-Stores outperforming Superstores by late January 2024. And Dining – which suffered a particularly heavy blow in early 2024 – also rebounded with gusto, offering another strong indicator of the resilience of today’s consumer.
Like in the wider Dining industry, weekly YoY visits to the QSR segment quickly rebounded following the unusual cold of the first three weeks of January 2024. And three chains from across the QSR spectrum – legacy chain Wingstop, rapidly expanding Raising Cane’s, and regional cult favorite Whataburger – are seeing particularly strong foot traffic performances.
Diving deeper into the location intelligence reveals that the three chains’ success may be due in part to their visitor base composition: The trade areas of all three brands included a larger share of four-person households compared to the nationwide average of 24.6%.
Wingstop, Raising Cane’s, and Whataburger’s menus all include larger orders to create shareable meals. And larger households seem to be particularly receptive to dining options that allow them to save money, which could explain the significant share of 4+ person households that visit these chains.
The success of these diverse QSR chains also indicates that, although larger households may have more expenses – and might therefore be more impacted by inflation – they can also drive visits to brands that cater to their needs. So dining operators and food manufacturers looking to attract family demographics may consider offering larger meal combos or larger packaging to help larger households splurge on affordable luxuries without breaking the bank.
Perhaps the most significant sign that today’s consumers are still willing to spend money on non-essentials is the recent success of the Starbucks X Stanley “Pink Cup”. The cup has caused such a sensation that re-sellers ask for up to six times the original $50 price – and for those unwilling to shell out the big bucks on the cup, enterprising cup owners offer photo shoots with the product for $5.
The Starbucks X Stanley “Pink Cup” was released on January 3rd, 2024 and could only be bought at Starbucks kiosks located inside a Target. Viral videos of the release circulated on social media, showing eager crowds lining up early in the morning for the chance to be first to grab their cup. Location intelligence reveals that these early morning visits were significant enough to change Target’s typical hourly visit pattern.
Foot traffic between 7:00 AM and 9:00 AM on January 3rd, 2024 accounted for 4.4% of daily visits, compared to 2.6% of daily visits occurring during that time slot on a typical Wednesday in January or February. And demand for the pink Stanley cup drove a spike in daily visits as well – overall daily visits to Target on January 3rd were 18.7% higher than the average Wednesday visits in January and February 2024.
The visit trends to Target on Pink Cup Day are particularly impressive given the freezing weather in some regions of the country and because consumers were coming off the holiday shopping season. And the success of the cup shows that 2024’s shopper is willing to show up – especially for a viral product. Creating buzzy marketing campaigns, then, may be the key to driving retail success.
The retail changes of the past few years have left their mark on how people shop, eat, and spend. And keeping ahead of these changes allows companies and product managers to ensure they can tailor their offerings – whether product selection or marketing campaigns – to the right audience.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
This white paper includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The remote work war is far from over – and as the labor market cools, companies are ramping up efforts to get workers back in the office. But even those employers that are cracking down on WFH aren’t generally insisting that employees come in five days a week – for the most part.
Indeed, a growing consensus seems to posit that though in-person work carries important benefits, plugging in remotely at least part of the time also has its upsides. Nixing the daily commute can put the ever-elusive work/life balance within reach. And there’s evidence to suggest that remote work can enhance productivity – limiting distractions and letting workers lean into their individual biological clocks (so-called “chronoworking”).
But the precise contours of the new hybrid status-quo are still a work in progress. And to keep up, relevant stakeholders – from employers and workers to municipalities and local businesses – need to keep their fingers on the pulse of how this fast-changing reality is evolving on the ground.
This white paper dives into the data to explore some of the key trends shaping the office recovery. The analysis is based on Placer.ai’s Nationwide Office Index, which examines foot traffic data from more than 1,000 office buildings across the country. What was the trajectory of the post-COVID office recovery in 2023? What impact did return-to-office (RTO) mandates have on major cities nationwide, including New York, Dallas, San Francisco, and others? And how has the demographic and psychographic profile of office-goers changed since the pandemic?
Analyzing office building foot traffic over the past several years suggests that the office recovery story is still very much being written. After plummeting during COVID, nationwide office visits began a slow but steady upward climb in 2021, reaching about 70.0% of January 2019 levels in August 2023.
Since then, the recovery appears to have stalled – with some observers even proclaiming the death of RTO. But looking back at the office visit trajectory since 2019 shows that the process has been anything but linear, with plenty of jumps, dips, and plateaus along the way. And though office foot traffic tapered somewhat between November 2023 and January 2024, this may be a reflection of holiday work patterns and of January’s unusually cold and stormy weather, rather than of any true reversal of RTO gains. Indeed, if 2024 is anything like last year, office visits may yet experience an additional boost as the year wears on.
TGIF Vibes
But for now, at least, a full return to pre-COVID work norms doesn’t appear to be in the cards. And like in 2022, last year’s hybrid work week gave off some serious TGIF vibes.
On Tuesdays, Wednesdays, and Thursdays, office foot traffic was just 33.2% to 35.3% lower than it was pre-COVID. But on Mondays and Fridays, visits were down a whopping 46.0% and 48.9%, respectively. From a Year-over-year (YoY) perspective too, the middle of the week experienced the most pronounced visit recovery, with Tuesday, Wednesday, and Thursday visits up about 27.0% compared to 2022.
The slower Monday and Friday office recovery may be driven in part by workers seeking to leverage the flexibility of WFH for extended weekend trips. (Indeed, hybrid work even gave rise to a new form of nuptials – the remote-work wedding.) So-called super commuters, many of whom decamped to more remote locales during COVID, may also prefer to concentrate visits mid-week to limit time on the road. And let’s face it – few people would object to easing in and out of the weekend by working in their pajamas. Whatever the motivating factors – and despite employer pushback – the TGIF work week appears poised to remain a fixture of the post-pandemic working world.
Analyzing nationwide office visitation patterns can shed important light on evolving work and commuting norms. But to really understand the dynamics of office recovery, it is crucial to zoom in on local trends. RTO in tech-heavy San Francisco doesn’t look the same as it does in New York’s financial districts. And commutes in Dallas are very different than in Chicago or Washington, D.C.
Overall, foot traffic to buildings in Placer.ai’s Nationwide Office Index was down 36.8% in 2023 compared to 2019 – and up 23.6% compared to 2022. But drilling down into the data for seven major markets shows that each one experienced a very different recovery trajectory.
In New York and Miami, offices drew just 22.5% and 21.9% less visits, respectively, in 2023 than in 2019 – meaning that they recovered nearly 80.0% of their pre-COVID foot traffic. In New York, remote work policy shifts by major employers like Goldman Sachs and JPMorgan appear to have helped set a new tone for the financial sector. And Miami may have benefited from Florida’s early lifting of COVID restrictions in late 2020, as well as from the steady influx of tech companies over the past several years.
San Francisco, for its part, continued to lag behind the other major cities in 2023, with office building foot traffic still 55.1% below 2019 levels. But on a YoY basis, the northern California hub experienced the greatest visit growth of any analyzed city, indicating that San Francisco’s office recovery is still unfolding.
To better understand the relationship between employees’ occupational backgrounds and local office recovery trends, we examined the share of Financial, Insurance, and Real Estate sector workers in the captured markets of different cities’ office buildings. (A POI’s captured market is derived by weighting the census block groups (CBGs) in its True Trade Area according to the share of actual visits from each CBG – thus providing a snapshot of the people that actually visit the POI in practice). We then compared this metric to each city’s year-over-four-year (Yo4Y) office visit gap.
The analysis suggests that the finance sector has indeed been an important driver of office recovery. Generally speaking, cities with greater shares of employees from this sector tended to experience greater office recovery than other urban centers. And for New York City in particular, the dominance of the finance industry may go some way towards explaining the city’s emergence as an RTO leader.
Regional differences notwithstanding, office foot traffic has yet to rebound to pre-COVID levels in any major U.S. market. But counting visits only tells part of the RTO story. Stakeholders seeking to adapt to the new normal also need to understand the evolving characteristics of the in-office crowd. Are office-goers more or less affluent than they were four years ago? And is there a difference in the employee age breakdown?
To explore the evolution of the demographic and psychographic attributes of office-goers since COVID, we analyzed the captured markets of buildings included in the Placer.ai Office Indexes with data from STI (Popstats) and Spatial.ai (PersonaLive). And strikingly, despite stubborn Yo4Y office visit gaps, the profiles of last year’s office visitors largely resembled what they were before COVID – with some marked shifts. This may serve as a further indication that 2023 brought us closer to an emerging new normal.
The median household income (HHI) of the Office Indexes fell during COVID. But by 2022, the median HHI in the trade areas of the Office Indexes was climbing back nationwide in all cities analyzed, and fell just 0.6% short of 2019 levels in 2023. And in some cities, including San Francisco and Dallas, the median HHI of office-goers is higher now than it was pre-pandemic.
Better-paid, and more experienced employees often have more access to remote and hybrid work opportunities – and at the height of the pandemic, it was these workers that disproportionately stayed home. But as COVID receded, many of them came back to the office. Now, even if high-income workers – like many other employees – are coming in less frequently, their share of office visitors has very nearly bounced back to what it was before COVID.
Who are the affluent employees driving the median HHI back up? Foot traffic data suggests that much of the HHI rebound may be fueled by “Educated Urbanites” – a segment defined by Spatial.ai PersonaLive as affluent, educated singles between the ages of 24 and 35 living in urban areas.
For younger employees in particular, fully remote work can come at a significant cost. A lot of learning takes place at the water cooler – and informal interactions with more experienced colleagues can be critical for professional development. Out of sight can also equal out of mind, making it more difficult for younger workers that don’t develop personal bonds with their co-workers and to potentially take other steps to advance their careers.
Analyzing the trade areas of offices across major markets shows that – while parents were somewhat less likely to visit office buildings in 2023 than in 2019 – affluent young professionals are making in-person attendance a priority. Indeed, in 2023, the share of “Educated Urbanites” in offices’ captured markets exceeded pre-COVID levels in most analyzed cities – although the share of this segment still varied between regions, as did the magnitude of the shift over time.
Miami and Dallas, both of which feature relatively small shares of this demographic, saw more dramatic increases relative to their 2019 baselines – but smaller jumps in absolute terms. On the other end of the spectrum lay San Francisco, where the share of “Educated Urbanites” jumped from 47.8% in 2019 to a remarkable 50.0% in 2023. New York office buildings, for their parts, saw the share of this segment rise from 28.8% in 2019 to 31.0% in 2023.
Other segments’ RTO patterns seem a little more mixed. The share of “Ultra Wealthy Families” – a segment consisting of affluent Gen Xers between the ages of 45 and 54 – is still slightly below pre-COVID levels on a nationwide basis. In 2023, this segment made up 13.0% of the Nationwide Office Index’s captured market – down slightly from 13.3% in 2019. In New York and San Francisco, for example – both of which saw the share of “Educated Urbanites” exceed pre-COVID levels last year – the share of “Ultra Wealthy Families” remained lower in 2023 than in 2019. At the same time, some cities’ Office Indexes, such as Miami, Dallas, and Los Angeles, have seen the share of this segment grow Yo4Y.
Workers belonging to this demographic tend to be more established in their careers, and may be less likely to be caring for small children. Well-to-do Gen Xers may also be more likely to be executives, called back to the office to lead by example. But employees belonging to this segment may consider the return to in-person work to be a choice rather than a necessity, which could explain this cohort’s more varied pace of RTO.
COVID supercharged the WFH revolution, upending traditional commuting patterns and offering employees and companies alike a taste of the advantages of a more flexible approach to work. But as employers and workers seek to negotiate the right balance between at-home and in-person work, the office landscape remains very much in flux. And by keeping abreast of nationwide and regional foot traffic trends – as well as the shifting demographic and psychographic characteristics of today’s office-goers – stakeholders can adapt to this fast-changing reality.
