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Mall visit trends improved slightly in July 2025. Indoor mall traffic grew 1.3% year-over-year, reversing June's visit declines. This growth highlights indoor malls' rebound and suggests that enclosed shopping centers continue to attract consumers seeking climate-controlled comfort during peak summer heat.
Meanwhile, open-air shopping centers and outlet malls narrowed their visit gaps, with visits to open-air shopping centers almost on par with July 2024 levels and visits to outlet malls just 2.1% lower than this time last year.
Diving into the weekly data reveals a more complex picture. While mid-July visits were generally up relative to 2024 – perhaps boosted by the various July sales events – traffic across all three formats softened towards the end of the month. This may suggest that these major promotional events may be pulling demand forward rather than generating sustained, incremental traffic and highlights the challenge of converting a promotional 'sugar rush' into lasting momentum.
Boise Towne Square significantly outpaced the broader Placer.ai Indoor Mall Index in July, posting 12.2% year-over-year growth versus the national average of 1.3% – extending the Idaho mall's exceptional performance streak throughout 2025. And remarkably, Boise Towne Square has also consistently surpassed its pre-pandemic visit level every month of 2025 so far.
While multiple factors likely contribute to this strength, a major traffic driver has been the new In-N-Out location that opened in the mall in late October 2024. Since the opening, visits to Boise Towne Square have steadily increased, and other tenants – including other dining establishments – have also benefited from sustained visit improvements across the entire mall.
This demonstrates the powerful halo effect that a high-draw non-traditional anchor tenant can create for an entire shopping center.
To check out retail foot traffic trends for yourself, try Placer.ai's free industry trends tool.
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Despite persistent economic uncertainty, the retail sector continues to show signs of stability, though not without caveats. Store closures have put pressure on vacancies, while new construction remains limited. Yet, leasing momentum has persisted in prime locations, supported by resilient consumer demand and evolving tenant strategies. In this report, we explore the key takeaways across retail fundamentals and shifting consumer behavior, using foot traffic trends to illuminate where the market is headed next.
Overall consumer foot traffic was up year-over-year in the first half of 2025, pointing to the resilience of the U.S. consumer and the continued demand for brick-and-mortar channels. Car wash services received the most significant visit spike, followed by theaters, music venues, and attractions. However, out-of-home entertainment still has a way to go before reaching pre-COVID visit levels. Traffic to fitness chains also increased, an impressive accomplishment given the category's multi-year growth streak.
Meanwhile, visits lagged for discretionary categories, especially those carrying larger-ticket items, such as home improvement retailers and electronics stores. Traffic to gas stations and C-stores was also below 2024, perhaps due to the recent dip in domestic travel.
Source: Colliers, Placer.ai
Analyzing the top 10 chains from the Placer 100 Retail and Dining Index with the most significant YoY growth in visits per venue in H1 2025 highlights consumers' current preference for affordable brands. Chili's took the top spot – its ongoing value promotions are still resonating with diners and driving traffic to the chain in 2025. Crunch Fitness, Ollie's Bargain Outlet, and HomeGoods – each known for their affordability– also made the top 10 list.
Several chains catering to mid- and high-income consumers – including Nordstrom, Staples, LA Fitness, and Barnes & Noble – experienced significant growth in visits per venue. This suggests that while value matters, brands don't need the lowest prices to win customers. Consumers want confidence that they're getting their money's worth. Brands that effectively communicate their value proposition can thrive, no matter the final price point.
Source: Colliers, Placer.ai
The first half of 2025 painted a mixed picture for retail real estate. While well-located centers continued to see solid leasing activity and rent stability, a surge in store closures placed an upward pressure on vacancies across lower-tier assets. New construction remains muted amid high borrowing costs, with most developers focusing on repositioning existing spaces. Absorption and leasing activity reflected the broader theme of bifurcation—strong demand for value-driven and experiential retail on one end, and lingering weakness in legacy retail formats.
Despite ongoing macroeconomic noise – from inflationary pressures to tariff uncertainty – U.S. retail sales posted steady year-over-year growth across the first half of 2025.
Source: Colliers, Census Bureau
One of the most overlooked trends this year is who is driving the spending. A recent Fed working paper highlighted that when using granular, self-reported income data, the narrative shifts dramatically: much of the consumer "resilience" is being propped up by high-income households, while middle- and lower-income groups are pulling back. Retailers that cater to affluent demographics or can flex their value proposition are faring better than those stuck in the middle.
Retailers should note that underlying volume growth, which strips out inflation and tariff-influenced buying, has been consistently weaker than top-line figures suggest. Analysts warn that this could foreshadow softer performance in the second half of 2025, especially as inflation, interest rates, and tariff impacts start to ripple more clearly through the supply chain.
Looking ahead to the second half of 2025, the retail sector is expected to remain stable but face growing macroeconomic pressures. Vacancy rates should hold steady, supported by a sharp 45% drop in new construction, though closures in freestanding formats (like pharmacies and discount stores) may cause localized upticks. Asking rents are projected to rise by about 2%, driven by limited supply and steady tenant demand. While net absorption may ease slightly, it is expected to remain positive across malls and open-air centers. Store-based retail sales are forecast to grow 1.5% in 2025, maintaining a 76% share of total retail sales. However, elevated inflation could weigh on consumer volume growth and leasing momentum in more price-sensitive segments.
For more data-driven insights, visit placer.ai/anchor.
At Colliers, we’re proud to partner with Placer.ai, an industry-leading foot traffic analytics platform, to deliver more profound insights into the evolving retail landscape. As enterprise users of the tool, we’ve combined location intelligence with market fundamentals to uncover the trends shaping retail real estate in the first half of 2025.
Xiao Long Bao, or soup dumplings, have long been a staple at Chinese restaurants. Kids’ faces would light up as the bamboo steamer was uncovered and the big question swirled around how to eat it: take a small nibble and slowly savor the soup first or let it cool and eat in one big bite? Both options were enormously satisfying, and now the cat is out of the bag and xiao long bao have taken the world by storm.
Din Tai Fung began selling dumplings in 1978 in Taipei, Taiwan. Over the years, one of the Hong Kong branches has become a 5-time Michelin Star winner, and the chain has now expanded to 13 countries with 180 locations around the world. A recent Restaurant Business Online article revealed that “Din Tai Fung’s per-restaurant average of $27.4 million is nearly two times higher than the next closest brand, an astounding feat for a casual-dining chain.” The next 4 highest AUV restaurants are all steakhouses. The article continues with saying that “to generate unit volumes of that magnitude, a restaurant generally has to do three things: It has to be big, customers have to spend a decent amount, and it has to be busy. Din Tai Fung checks all three of those boxes.”
Go to any Din Tai Fung and you will often see lines snaking out the door, even in between meal times, like at 2pm. Their enormous popularity also has a great upside for the malls in which they reside. There’s a wait? No problem, one can shop while waiting to be called.
In the past year, malls with a Din Tai Fung consistently outperformed the indoor mall and open-air lifestyle center index. Even in some months where mall traffic was down year-over-year, the malls with a Din Tai Fung were often positive.
There are two likely explanations for these trends: 1) that Din Tai Fung is simply good at choosing its locations, placing its restaurants in centers that are already bustling and with an audience or trade area receptive to its offering, or 2) that Din Tai Fung is helping to drive this mall traffic. It may also be a bit of both, with a symbiotic relationship occurring.
Analyzing a location that has had a recent Din Tai Fung opening, namely Santa Monica Place in Southern California reveals that the addition of the restaurant also helps boost dwell time and evening visits.
This makes sense, as the opening of large restaurants in a shopping center increases one of the “occasions” for visiting, namely dinner. In particular, the timeframe after 7 PM has also expanded in popularity. Concurrently, dwell time at the mall has risen with the opening of this new restaurant, from an average of 45 minutes to now 58 minutes.
Din Tai Fung’s first US location was on Baldwin Ave in Arcadia, CA which opened in 2000. Before its worldwide expansion, it was already a local San Gabriel Valley gem. Looking at Placer data for this stand-alone restaurant in an outdoor center, we see that it was already showing signs of greater visits per square foot than many other peer establishments in the neighborhood, including other Chinese restaurants. After flying a bit under the radar for over a dozen years, a flagship restaurant opened at Santa Anita mall across the way in 2016. The original Arcadia location eventually closed in late July 2020, but since then many others have popped open all over the US.
Din Tai Fung has many things going for it, particularly as Asian food and culture has been exploding in popularity in the United States. One San Francisco Chronicle article talks about how two SF malls, Japantown and Stonestown Galleria, are defying the mall doom loop by “capturing the zeitgeist by offering unique Japanese, Korean, and Chinese pop culture.” In addition to providing tasty food, Din Tai Fung is also in the unique position of featuring a lot of shareables at affordable price points.
While steak dinners might be more for business or special occasion meals, Din Tai Fung is elevated enough to be a treat, but a lesser hit on the wallet. As dining becomes more experiential, diners enjoy being able to try a variety of main and side dishes. Locations allow you to peek in on the action, with the chefs painstakingly pleating the soup dumplings to exacting proportions of 18 folds and 21 grams. As someone who has been frequenting Din Tai Fung since its first US location opened as a stand-alone restaurant in Arcadia, as well as 11 of the US locations and the original in Taiwan, the company also maintains extremely high standards and consistent execution.
Ultimately, Din Tai Fung's success suggests that a combination of operational excellence and experiential dining can create a destination brand that elevates the entire ecosystem around it.
For more data-driven insights, visit placer.ai/anchor.
Following a period of caution in May and June, U.S. industrial manufacturing facilities saw a significant surge of activity in July 2025. As we've noted previously, many manufacturers experienced an increase in visits during March and April to build inventory ahead of initial tariff implementation dates, followed by a normalization period in May and June as businesses adopted a "wait-and-see" approach. However, with the hard deadline of August 1st for new, widespread tariffs, July was marked by a dramatic uptick in visits from both employees and logistics partners as companies made a last-ditch effort to maximize output and shipments.
This flurry of activity was particularly intense in highly interconnected sectors like auto manufacturing, industrial machinery, and metals processing, all of which are vulnerable to tariffs on imported raw materials and components. Metals processing plants, for example, ramped up operations to convert as much raw steel and aluminum as possible before their costs increased. In turn, auto and industrial machinery manufacturers accelerated their own production lines, pulling in vast quantities of both processed metals and specialized foreign parts to build up inventory before the new duties could disrupt their supply chains.
This final pre-tariff rush was evident in our data: the increase in employee visits to factories signaled that production lines were running at high capacity, while a sharp rise in visits from logistics partners – like truckers and other carriers – indicated a massive push to move finished goods and components through the supply chain before the August 1st implementation date.
For more data-driven consumer insights, visit placer.ai/anchor.
In a challenging macroeconomic environment, full-service restaurants (FSRs) face mounting pressure to attract and retain diners. Recent foot traffic data underscores a growing divide among top FSR players:
Brinker International (EAT), parent to Chili’s Grill & Bar and Maggiano’s Little Italy, continued its winning streak with double-digit YoY visit growth in Q2.
Texas Roadhouse’s portfolio (TXRH), featuring its flagship steakhouse, Bubba-33, and Jaggers, saw moderate (+4.1%) YoY overall visit gains and slightly increased same-store visits, reflecting steady performance at existing sites amid ongoing expansion.
Bloomin’ Brands (Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill, and Fleming's Prime Steakhouse & Wine Bar) experienced YoY foot traffic declines. While Bloomin’ narrowed its YoY visit gap in Q2, it remains squeezed between the aggressive value messaging of chains like Chili’s and the focused execution of competitors like Texas Roadhouse.
What lies behind Chili’s and Texas Roadhouse’s standout success in 2025?
Chili’s visits began to surge in Q2 2024 – the result of a turnaround plan executed by CEO Kevin Hochman after he took the helm in 2022. By reducing and refining the menu, boosting efficiency, and focusing on craveable yet affordable dishes, Chili’s cut costs and funneled the savings into compelling promotions. The company also worked to make its brand more fun and buzzworthy, setting the stage for viral TikTok moments amplified by well-coordinated influencer campaigns. Meanwhile, menu innovations – most notably the Big Smash Burger, added to the company’s “3 for Me” value menu in April 2024 – drove a lasting traffic boost that persisted into 2025 as the chain continued updating its value meal.
Texas Roadhouse, by contrast, has pursued steady expansion over the past several years. Like Chili’s, it relies on a focused, core menu to maintain quality and efficiency, but unlike Chili’s it rarely changes up its offerings, sticking instead to consistently excelling at what it does best. The steakhouse chain also famously forgoes nationwide advertising in favor of local engagement and a strong reputation for everyday value. Although per-location visit growth at Texas Roadhouse softened slightly in early 2025 – perhaps reflecting heightened consumer attention to limited-time offers and special promotions – the steakhouse continues to grow its footprint while limiting cannibalization.
Despite following different paths to growth, Chili’s and Texas Roadhouse have both made focused menus a core tenet of their strategies. And with menu simplification proving effective in today’s crowded market, it is no surprise that Bloomin’ Brands has recently outlined its own plans to cut costs and boost consistency by trimming menus – particularly at Outback Steakhouse.
Ultimately, foot traffic translates into market share, and both Chili’s and Texas Roadhouse have grown their portions of the overall FSR visit pie. While Texas Roadhouse has steadily augmented its reach over several years, Chili’s saw a sharp surge in H1 2025, propelled by its aggressive value-driven initiatives.
The varied performances of Brinker, Texas Roadhouse, and Bloomin’ Brands underscore the critical need for a clear, disciplined strategy in today’s competitive casual dining sector. And Chili's and Texas Roadhouse’s successes demonstrate how menu simplicity and operational efficiency can fuel distinct avenues to success.
As these brands head into the second half of 2025, several questions loom large for executives and investors:
The coming months will test whether Chili’s and Texas Roadhouse can maintain their winning formulas – and whether Bloomin’ Brands can course-correct through targeted menu reductions and promotional recalibrations.
For more data-driven dining insights, visit placer.ai/anchor.
Health and wellness continue to be a major priority for most Americans, and the fitness industry continues to reap the benefits. This segment has ample room for all kinds of gym-goers, from luxury athletic chains like Life Time to more accessible and affordable options like Planet Fitness. We took a look at visitation patterns to these two chains in Q2 2025 to understand their recent performance
Upscale gym chain Life Time has evolved into a wellness powerhouse over the years, offering its members access to fitness classes, luxury amenities, and even co-working and residential spaces.
Though the chain experienced impressive visit growth in 2024, YoY visits slowed slightly in 2025 – perhaps owing in part to the difficult comparison to a particularly strong 2024. Still, visit gaps were fairly minimal – Q2 2025 visits were just -0.6% lower than in Q2 2024, and average visits per location were just -1.5% lower year-over-year.
And while visits may have moderated somewhat in the first half of the year, Life Time seems confident about its market position, with several new locations in the pipeline for 2025 and 2026.
While Life Time caters to gym-goers looking for a luxury wellness experience, Planet Fitness offers easily accessible, judgment-free fitness zones that welcomes all kinds of gym-goers. This model, characterized by its low monthly fees and basic amenities, aims to appeal to a broad consumer base.
And foot traffic trends suggest that this model is not just working, it’s thriving: YoY visits were elevated by 10.1% in Q2 2025, and average visits per location grew by 6.2% in the same period. This growth comes on the heels of its elevated visits throughout H2 2024 – a promising sign for the chain as it begins a major expansion push.
A closer look at visit data highlights that visit frequency at Life Time is consistently higher than at Planet Fitness. Throughout 2025, visitors to Planet Fitness visited an average of 4.1 to 4.4 times a month, while visitors to Life Time visit an average of 5.7 to 6.2 times a month.
This reflects the two brands’ different models: Life Time aims to be a true one-stop-shop for wellness, combining co-working spaces and residential living with its fitness offerings, elements that encourage members to visit more frequently. Meanwhile, Planet Fitness’s focus on affordability and a straightforward gym-going experience attracts budget-conscious gym-goers whose visits, while slightly less frequent, align with their demand for simple, convenient fitness.
Life Time and Planet Fitness occupy two very different ends of the fitness and wellness spectrum – and both are proving that there’s room for variety in the gym segment.
How might the second half of the year look for these two chains?
Visit Placer.ai/anchor for the latest data-driven fitness insights.
The Placer.ai Nationwide Office Building Index: The office building index analyzes foot traffic data from some 1,000 office buildings across the country. It only includes commercial office buildings, and commercial office buildings with retail offerings on the first floor (like an office building that might include a national coffee chain on the ground floor). It does NOT include mixed-use buildings that are both residential and commercial.
This white paper includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The remote work war is far from over – and as the labor market cools, companies are ramping up efforts to get workers back in the office. But even those employers that are cracking down on WFH aren’t generally insisting that employees come in five days a week – for the most part.
Indeed, a growing consensus seems to posit that though in-person work carries important benefits, plugging in remotely at least part of the time also has its upsides. Nixing the daily commute can put the ever-elusive work/life balance within reach. And there’s evidence to suggest that remote work can enhance productivity – limiting distractions and letting workers lean into their individual biological clocks (so-called “chronoworking”).
But the precise contours of the new hybrid status-quo are still a work in progress. And to keep up, relevant stakeholders – from employers and workers to municipalities and local businesses – need to keep their fingers on the pulse of how this fast-changing reality is evolving on the ground.
This white paper dives into the data to explore some of the key trends shaping the office recovery. The analysis is based on Placer.ai’s Nationwide Office Index, which examines foot traffic data from more than 1,000 office buildings across the country. What was the trajectory of the post-COVID office recovery in 2023? What impact did return-to-office (RTO) mandates have on major cities nationwide, including New York, Dallas, San Francisco, and others? And how has the demographic and psychographic profile of office-goers changed since the pandemic?
Analyzing office building foot traffic over the past several years suggests that the office recovery story is still very much being written. After plummeting during COVID, nationwide office visits began a slow but steady upward climb in 2021, reaching about 70.0% of January 2019 levels in August 2023.
Since then, the recovery appears to have stalled – with some observers even proclaiming the death of RTO. But looking back at the office visit trajectory since 2019 shows that the process has been anything but linear, with plenty of jumps, dips, and plateaus along the way. And though office foot traffic tapered somewhat between November 2023 and January 2024, this may be a reflection of holiday work patterns and of January’s unusually cold and stormy weather, rather than of any true reversal of RTO gains. Indeed, if 2024 is anything like last year, office visits may yet experience an additional boost as the year wears on.
TGIF Vibes
But for now, at least, a full return to pre-COVID work norms doesn’t appear to be in the cards. And like in 2022, last year’s hybrid work week gave off some serious TGIF vibes.
On Tuesdays, Wednesdays, and Thursdays, office foot traffic was just 33.2% to 35.3% lower than it was pre-COVID. But on Mondays and Fridays, visits were down a whopping 46.0% and 48.9%, respectively. From a Year-over-year (YoY) perspective too, the middle of the week experienced the most pronounced visit recovery, with Tuesday, Wednesday, and Thursday visits up about 27.0% compared to 2022.
The slower Monday and Friday office recovery may be driven in part by workers seeking to leverage the flexibility of WFH for extended weekend trips. (Indeed, hybrid work even gave rise to a new form of nuptials – the remote-work wedding.) So-called super commuters, many of whom decamped to more remote locales during COVID, may also prefer to concentrate visits mid-week to limit time on the road. And let’s face it – few people would object to easing in and out of the weekend by working in their pajamas. Whatever the motivating factors – and despite employer pushback – the TGIF work week appears poised to remain a fixture of the post-pandemic working world.
Analyzing nationwide office visitation patterns can shed important light on evolving work and commuting norms. But to really understand the dynamics of office recovery, it is crucial to zoom in on local trends. RTO in tech-heavy San Francisco doesn’t look the same as it does in New York’s financial districts. And commutes in Dallas are very different than in Chicago or Washington, D.C.
Overall, foot traffic to buildings in Placer.ai’s Nationwide Office Index was down 36.8% in 2023 compared to 2019 – and up 23.6% compared to 2022. But drilling down into the data for seven major markets shows that each one experienced a very different recovery trajectory.
In New York and Miami, offices drew just 22.5% and 21.9% less visits, respectively, in 2023 than in 2019 – meaning that they recovered nearly 80.0% of their pre-COVID foot traffic. In New York, remote work policy shifts by major employers like Goldman Sachs and JPMorgan appear to have helped set a new tone for the financial sector. And Miami may have benefited from Florida’s early lifting of COVID restrictions in late 2020, as well as from the steady influx of tech companies over the past several years.
San Francisco, for its part, continued to lag behind the other major cities in 2023, with office building foot traffic still 55.1% below 2019 levels. But on a YoY basis, the northern California hub experienced the greatest visit growth of any analyzed city, indicating that San Francisco’s office recovery is still unfolding.
To better understand the relationship between employees’ occupational backgrounds and local office recovery trends, we examined the share of Financial, Insurance, and Real Estate sector workers in the captured markets of different cities’ office buildings. (A POI’s captured market is derived by weighting the census block groups (CBGs) in its True Trade Area according to the share of actual visits from each CBG – thus providing a snapshot of the people that actually visit the POI in practice). We then compared this metric to each city’s year-over-four-year (Yo4Y) office visit gap.
The analysis suggests that the finance sector has indeed been an important driver of office recovery. Generally speaking, cities with greater shares of employees from this sector tended to experience greater office recovery than other urban centers. And for New York City in particular, the dominance of the finance industry may go some way towards explaining the city’s emergence as an RTO leader.
Regional differences notwithstanding, office foot traffic has yet to rebound to pre-COVID levels in any major U.S. market. But counting visits only tells part of the RTO story. Stakeholders seeking to adapt to the new normal also need to understand the evolving characteristics of the in-office crowd. Are office-goers more or less affluent than they were four years ago? And is there a difference in the employee age breakdown?
To explore the evolution of the demographic and psychographic attributes of office-goers since COVID, we analyzed the captured markets of buildings included in the Placer.ai Office Indexes with data from STI (Popstats) and Spatial.ai (PersonaLive). And strikingly, despite stubborn Yo4Y office visit gaps, the profiles of last year’s office visitors largely resembled what they were before COVID – with some marked shifts. This may serve as a further indication that 2023 brought us closer to an emerging new normal.
The median household income (HHI) of the Office Indexes fell during COVID. But by 2022, the median HHI in the trade areas of the Office Indexes was climbing back nationwide in all cities analyzed, and fell just 0.6% short of 2019 levels in 2023. And in some cities, including San Francisco and Dallas, the median HHI of office-goers is higher now than it was pre-pandemic.
Better-paid, and more experienced employees often have more access to remote and hybrid work opportunities – and at the height of the pandemic, it was these workers that disproportionately stayed home. But as COVID receded, many of them came back to the office. Now, even if high-income workers – like many other employees – are coming in less frequently, their share of office visitors has very nearly bounced back to what it was before COVID.
Who are the affluent employees driving the median HHI back up? Foot traffic data suggests that much of the HHI rebound may be fueled by “Educated Urbanites” – a segment defined by Spatial.ai PersonaLive as affluent, educated singles between the ages of 24 and 35 living in urban areas.
For younger employees in particular, fully remote work can come at a significant cost. A lot of learning takes place at the water cooler – and informal interactions with more experienced colleagues can be critical for professional development. Out of sight can also equal out of mind, making it more difficult for younger workers that don’t develop personal bonds with their co-workers and to potentially take other steps to advance their careers.
Analyzing the trade areas of offices across major markets shows that – while parents were somewhat less likely to visit office buildings in 2023 than in 2019 – affluent young professionals are making in-person attendance a priority. Indeed, in 2023, the share of “Educated Urbanites” in offices’ captured markets exceeded pre-COVID levels in most analyzed cities – although the share of this segment still varied between regions, as did the magnitude of the shift over time.
Miami and Dallas, both of which feature relatively small shares of this demographic, saw more dramatic increases relative to their 2019 baselines – but smaller jumps in absolute terms. On the other end of the spectrum lay San Francisco, where the share of “Educated Urbanites” jumped from 47.8% in 2019 to a remarkable 50.0% in 2023. New York office buildings, for their parts, saw the share of this segment rise from 28.8% in 2019 to 31.0% in 2023.
Other segments’ RTO patterns seem a little more mixed. The share of “Ultra Wealthy Families” – a segment consisting of affluent Gen Xers between the ages of 45 and 54 – is still slightly below pre-COVID levels on a nationwide basis. In 2023, this segment made up 13.0% of the Nationwide Office Index’s captured market – down slightly from 13.3% in 2019. In New York and San Francisco, for example – both of which saw the share of “Educated Urbanites” exceed pre-COVID levels last year – the share of “Ultra Wealthy Families” remained lower in 2023 than in 2019. At the same time, some cities’ Office Indexes, such as Miami, Dallas, and Los Angeles, have seen the share of this segment grow Yo4Y.
Workers belonging to this demographic tend to be more established in their careers, and may be less likely to be caring for small children. Well-to-do Gen Xers may also be more likely to be executives, called back to the office to lead by example. But employees belonging to this segment may consider the return to in-person work to be a choice rather than a necessity, which could explain this cohort’s more varied pace of RTO.
COVID supercharged the WFH revolution, upending traditional commuting patterns and offering employees and companies alike a taste of the advantages of a more flexible approach to work. But as employers and workers seek to negotiate the right balance between at-home and in-person work, the office landscape remains very much in flux. And by keeping abreast of nationwide and regional foot traffic trends – as well as the shifting demographic and psychographic characteristics of today’s office-goers – stakeholders can adapt to this fast-changing reality.
Last year ended on a high note for many retailers, with cooling inflation and rebounding consumer confidence contributing to a robust holiday season. Still, 2023 was a year of headwinds for the sector, as consumers traded down and cut back on unnecessary indulgences.
In the midst of these challenges, some segments thrived. Continued prioritization of health and wellness by consumers drove strong visit growth for the Fitness and Beauty & Self Care segments – which emerged as 2023 winners and enjoyed positive foot traffic growth in Q4. At the same time, price consciousness drove foot traffic to Discount & Dollar Stores and Superstores, both of which made inroads into the affordable grocery space during the year.
The Grocery category, too, saw a 4.3% jump in visits last year compared to 2022, as well as a slight uptick in Q4 visits. And even the discretionary Dining sector held its own, with a 2.1% year-over-year (YoY) annual increase in foot traffic, and a Q4 quarterly visit gap of just 1.8%.
Fitness had a particularly strong 2023, buoyed by consumers’ sustained interest in self-care and wellness. Since the pandemic, gym memberships have graduated from a discretionary expense to something of a necessity – an important investment in health and wellbeing. The category has also likely continued to benefit from the post-COVID craving for experiences.
And quarterly data shows that the Fitness segment is positively flourishing. Throughout most of Q4 2023, Fitness venues experienced YoY weekly visit growth ranging from 8.8% to 12.2%. (The unusual visit spike and dip during the last two weeks of the quarter are due to calendar discrepancies: The week of December 18th, 2023 is being compared to the week of December 19th, 2022, which included Christmas Day – while the week of December 25th, 2023 is being compared to the week of December 26th, 2022, which did not).
Drilling down into the data for several leading fitness chains shows that there’s plenty of success to go around. Crunch Fitness – ranked by Entrepreneur as 2024’s top fitness franchise – led the pack with a remarkable 28.2% YoY annual increase in visits, partly fueled by the steady expansion of its fleet. And while other value gyms like Planet Fitness also saw robust visit growth, the boost wasn’t limited to budget options. Given the Fitness sector’s already-impressive 2022 performance, the category’s strong YoY showing is especially noteworthy.
Beauty & Self Care was another category to benefit from 2023’s obsession with wellness – as well as the “lipstick effect”, which sees consumers treating themselves to fun, affordable luxuries when money’s tight. Driven in part by the evolving preferences of Gen Z consumers, cosmetics leaders have embraced wellness-focused approaches to cosmetics that prioritize self-care and self-expression. This strategy continues to prove successful: Throughout Q4 2023, Beauty & Self Care chains saw steady YoY weekly visit growth, especially in November and early December – perhaps highlighting Beauty’s growing role in the holiday shopping frenzy.
One brand leading the cosmetics pack in 2023 was Ulta Beauty – which drew growing crowds with its diverse product selection. Everybody loves makeup, and Ulta makes sure to have something for everyone – from discount fare to more upscale products. Buff City Soap, which now pairs its signature offerings with experiential vibes at some 270 locations across 33 states, also experienced YoY annual visit growth of 14.7%. And Bath & Body Works, which made the Wall Street Journal’s list of best-managed companies for 2023, also saw visit strength, with an overall increase in annual foot traffic, even as Q4 visits saw a slight decline.
If wellness was a key retail buzzword in 2023, value was an equally discussed topic. And Discount & Dollar Stores – ideal destinations for cash-strapped consumers seeking bargain merchandise – made the most of this opportunity. Shoppers frequented these chains year-round for everything from groceries to home goods, propelling the category firmly into the mainstream.
And in Q4 2023, shoppers flocked to discount chains in droves to snag food items, stocking stuffers, and other holiday fare – fueling near-uniform positive YoY foot traffic growth throughout the quarter. The week of October 30th seems to have kicked off the Discount & Dollar holiday shopping season, perhaps showcasing the segment’s growing role as a Halloween candy and costume hotspot.
Every discount chain is somewhat different – and the success of the various Discount & Dollar chains can be attributed to a range of factors. Dollar Tree and Dollar General likely benefited from the broadening and diversification of their grocery selections – while Ollie’s (“Get Good Stuff Cheap!”) solidified its position as a place to find relatively upscale items at a bargain. All three chains – and particularly Dollar General and Ollie’s – also grew their footprints over the past year. Family Dollar (also owned by Dollar Tree) also came out ahead on an annual basis – despite the comparison to a strong 2022.
Of all the Discount & Dollar chains, Five Below saw the biggest surge in foot traffic, partly as a result of its increasing store count. But the retailer’s offerings – affordable toys, party supplies, and other fun splurges – also appear to have been tailor-made for 2023’s retail vibe.
During the fourth quarter of the year, Superstores saw a slight YoY increase in visits – including during the all-important week of Black Friday, beginning on November 20th. (This week was compared with the week of November 21st, 2022, which also included Black Friday). Like Discount & Dollar chains, Superstores saw an appreciable YoY visit uptick during the week of Halloween.
On an annual basis, Superstore mainstays Walmart and Target experienced visit increases of 2.8% and 4.7%, respectively. But while all the major category players enjoyed a successful year, membership warehouse chains’ YoY visit numbers were especially strong. As perfect venues for mission-driven shopping expeditions, Costco, Sam’s Club, and BJ’s likely drew shoppers eager to load up on both inexpensive gifts and essentials.
The traditional Grocery sector also held its own during Q4 2023. Notably, grocery stores saw positive visit growth for most weeks of November and December, a period encompassing the critical Turkey Wednesday milestone – no small feat given the disruptions experienced by the category.
Unsurprisingly, it was discount grocery chains that saw some of the greatest YoY visit growth, as shoppers – including higher-income segments – sought to counter inflation with lower-priced food-at-home alternatives. Whether through opportunistic buying models, private label merchandising, or no-frills customer experiences, value supermarkets proved once again that even quality specialty items don’t have to carry high price tags.
Eating out can be expensive – and when money’s tight, restaurants and other discretionary categories are often first to feel the crunch. But the Dining category seems to have emerged from 2023 relatively unscathed, with overall yearly visits up 2.1% compared to 2022 despite the modest YoY weekly visit gaps in Q4 2023. And given the myriad challenges out-of-home eateries had to contend with in 2023 – from inflation to labor shortages – even the minor weekly gaps are quite an attainment. (As noted, the last two weeks of the quarter reflect calendar discrepancies).
Foot traffic data shows that dining success could be found across sub-categories. Wingstop, Shake Shack, and Jersey Mike’s Subs rocked Fast Casual and QSR, with annual YoY visit growth ranging from 11.8% to 20.3%, partly fueled by the chains’ growing footprints. Full-Service Restaurants also had their bright spots, including all-you-can-eat buffet star Golden Corral and two steak venues: Texas Roadhouse and LongHorn Steakhouse.
And in the Coffee, Breakfast, and Bakeries space, Playa Bowls led the charge. The superfruit bowl chain’s affordable, wellness-oriented treats seem to have been created with 2023 in mind – and during the year Playa Bowls expanded its fleet while also seeing double-digit increases in comparable store sales. Steadily expanding Biggby Coffee and Dutch Bros. Coffee also saw significant YoY foot traffic growth.
New year, new retail opportunities. And though 2023 is firmly in the rearview mirror, the economic headwinds that characterized much of the year have yet to fully dissipate. But every challenge also brings with it new opportunities, and many retailers are adapting to meet their customers' changing wants and needs.
This white paper analyzes location intelligence for 10 brands poised to succeed in 2024. Some, like low-cost apparel and home furnishing stores, are benefitting from consumer trade-down. Others are expanding into rural or suburban areas to meet customers where they are. Read on for some of 2024’s retail winners.
Until around four years ago, New Balance sneakers were commonly seen on the feet of suburban dads – not exactly a recipe for high fashion. But all that began to change in 2019 when the company began collaborating with Teddy Santis, who eventually became New Balance’s creative director. Since then, the brand’s popularity has surged among Gen Z and X and is now one of the fastest-growing sneaker companies in the industry, despite the increasing competition in sneaker space. In 2023, foot traffic to New Balance stores grew 3.3% year-over-year (YoY) and the brand has firmly established itself as ultimate retro cool.
Diving into the demographics of New Balance stores’ captured market trade area reveals the success of the chain’s rebranding. In 2023, New Balance’s trade area included larger shares of “Ultra Wealthy Families,” “Young Professionals,” and “Educated Urbanites” than the average shoe store’s trade area – highlighting New Balance’s successful reinvention as a brand for the young and hip.
The home improvement space is dominated by Lowe’s and Home Depot – but Harbor Freight Tools is quickly making a name for itself as a go-to destination for affordable tools and supplies.
Over the past few years, Harbor Freight Tools has expanded rapidly, with many of its new stores opening in smaller towns and cities. And the expansion appears to be paying off, with visits up YoY during every month of 2023. And although the chain is now operating with a significantly larger store fleet, the average number of visits per venue has generally increased – indicating that the company is expanding into markets where it is meeting a ready demand.
Over a decade after Mackelmore dropped his smash hit “Thrift Shop” in 2012, second-hand stores are still enjoying their time in the limelight. Shoppers, driven by a desire to reduce waste, find unique styles, and to save a few dollars at the till, continue to flock to thrift stores. And Winmark Corporation, which operates five secondhand goods chains – including apparel brands Plato’s Closet (young adult clothes), Once Upon a Child (children's clothes and toys), and Style Encore (women's clothing) – has benefited from the strong demand. Visits to the three Winmark clothing banners increased an average of 5.3% YoY in 2023.
The median household income (HHI) in the trade areas of Winmark’s apparel chains tends to be lower than the median HHI in the wider apparel category – so budget-conscious consumers are driving at least some of the company’s growth. With more consumers looking for ways to cut back on spending in 2024, the demand for second-hand clothes is expected to grow even further – and Winmark is likely to continue reaping the benefits.
HomeGoods, a treasure hunter's dream, is the discount home furnishing retailer owned by off-price retail giant TJX Companies. The chain, which operates over 900 brick-and-mortar stores, recently closed its e-commerce platform to focus on its physical locations – where foot traffic grew 6.0% between 2023 and 2022.
HomeGoods carries kitchen and home decor items along with furniture, and may be benefiting from the relative strength of the houseware segment, driven in part by an increase in at-home entertainment. And in a surprising twist, this low-cost retailer attracts more affluent visitors than visitors to the home furnishing segment overall. The median household income (HHI) in HomeGoods’ trade area stood at $84.7K/year compared to a $78.5K median HHI in the trade area of the average home furnishing chain. As economic uncertainty and the resumption of student loan payments impact consumers, wealthier shoppers seeking a budget-friendly home refresh are likely to continue choosing HomeGoods over pricier alternatives.
Florida-based Bealls, Inc., which got its start as a small town five-and-dime in 1915 in Bradenton, Florida, now operates over 600 stores across the country. The company, which saw an impressive 9.0% YoY increase in visits in 2023, recently consolidated its two largest banners – Burkes Outlet and Bealls Outlet – under the Bealls name.
One reason for Bealls’ success could be its appeal to rural consumers. Over the past five years, the share of households falling into Spatial.ai: PersonaLive’s “Rural Average Income” segment has steadily increased, growing from 12.6% in 2019 to 15.1% in 2023. With rural shoppers continuing to command ever-more attention from retailers, the increase in visits from this segment bodes well for Bealls in 2024.
Ollie’s Bargain Outlet was built for this economy. The chain saw a 13.0% YoY increase in visits in 2023, thanks in part to its popularity among a wide array of budget-conscious consumers. Ollie’s has found success with rural shoppers while maintaining its appeal among value-oriented suburban segments – and the chain’s diverse audience base seems to be setting it apart from other discount retailers.
A closer look at the chain’s captured market data, layered with the Spatial.ai: Personalive dataset, reveals that Ollie’s trade area includes larger shares of the “Blue Collar Suburbs” and “Suburban Boomer” segments when compared to the wider Discount & Dollar Stores category. As the chain plots its expansion, focusing on suburban and rural areas may help Ollie’s meet its customers where they are.
Trader Joe’s has managed to do what few stores can. The company does not invest in marketing, has no online shopping options, and loyalty programs? Forget about it. But despite this unusual approach to running a business, the California native has enjoyed consistent success over the years, with a 12.4% YoY increase in visits in 2023.
Trader Joe’s is particularly popular among younger shoppers, perhaps thanks to the company’s focus on sustainability and social responsibility – as well as its famously low prices. Analyzing the chain’s trade area using the AGS: Panorama dataset reveals that Trader Joe’s attracts more “Emerging Leaders” and “Young Coastal Technocrats” (segments that describe highly educated young professionals) than the average grocery chain. With Gen Z particularly concerned about putting their money where their mouth is, Trader Joe’s is likely to sustain its momentum in 2024 and beyond.
Convenience stores are growing up and evolving into bona-fide dining destinations. And Foxtrot, a Chicago-based chain with 29 stores across Texas, Illinois, Washington, Maryland, and Virginia, is one c-store redefining what a convenience store can be. The chain, which announced a merger with Dom’s Kitchen in November 2023, offers an upscale convenience store experience and is particularly known for including local brands in its product assortment as well as its excellent wine curation and dining options.
Visitors to the chain were significantly more likely to fall into AGS: Behavior & Attitudes dataset’s “Wine Drinker” or “Nutritionally Aware” segments than visitors to nearby convenience stores. The company plans to ramp up store openings, particularly in the suburbs, where convenience and a good bottle of wine might just find the perfect home as a welcome distraction from the daily grind.
Jersey Mike’s is one of the fastest-growing franchise dining chains in the country, operating over 2,500 locations in all 50 states. The sandwich chain has seen its popularity take off over the past few years, with 2023 visits up 14.1% YoY and plans to open 350 new stores in 2024.
The company has long prioritized affluent class suburban customers – and visitation data layered with the Experian: Mosaic dataset reveals that Jersey Mike’s has indeed succeeded in attracting this audience. The percentage of “Booming with Confidence” and “Flourishing Families” (both affluent segments) in Jersey Mike’s trade area was larger than in the trade areas of the average sub sandwich chain. As Jersey Mike’s continues its expansion, focusing on suburban areas may continue to serve the chain well.
The East Coast may not be the first region that pops to mind when thinking about tropical smoothies – but New Jersey-based Playa Bowls is making it work. The company was founded by avid surf enthusiasts determined to bring the flavors of their favorite surfing towns stateside.
Playa Bowls has enjoyed strong visit numbers in 2023, with overall visits up 23.0% and average visits per venue up 17.1% YoY – and part of the chain’s success may be driven by its ability to draw wealthier customers to its stores. The Experian: Mosaic dataset reveals that the “Power Elite” segment is overrepresented in the company’s trade areas: The share of households falling into that segment from Playa Bowl’s captured market exceeded their share in the company’s potential market. As the chain continues expanding its domestic footprint, it seems to have found its niche among a wealthy customer base.
The past year saw a wide range of challenges facing brick-and-mortar retailers as economic fears continued to shake consumer confidence. But there are plenty of bright spots as the new year gets underway. These ten brands prove that the retail world never stands still, and that the next opportunity is just around the corner.
