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Affecting everything from merchandise sales to local bars to entire neighborhoods, the economic effect of the Los Angeles Dodgers’ road to the World Series cannot be disputed.
After a comeback from 5-0 to win 7-6 against the New York Yankees, the Dodgers kept everyone on the edge of their seats. With history made by Freddie Freeman’s walk-off grand slam to win Game 1, fans will have moments seared in their memories for decades to come. Dodgers fans are willing to shell out big to celebrate their champions. Fanatics reported that after winning Wednesday night, “the Dodgers set a Fanatics sales record for first-hour sales of a team's merchandise, across any sport, after claiming a championship.” The top five players for merchandise sales were Ohtani, Freeman, Betts, Yamamoto, and Kershaw.
Local bars in various parts of L.A. that featured Dodgers games saw an uptick in year-over-year traffic most weeks, particularly in recent weeks leading up to the National League Championship and the World Series. Spontaneous parades erupted in locations such as Whittier Blvd in East L.A., in Downtown L.A., and near Dodger Stadium in Elysian Park.
We’ve previously written about the Shohei Effect on hotels like the Miyako that features the mural “LA Rising” by Robert Vargas, but now after a World Series championship, the Boys in Blue are set to go even higher into the stratosphere of fandom. We looked at the foot traffic to Dodger Stadium and to Little Tokyo, and no surprise there’s definitely an uptick to the latter on game days, especially on Saturdays. Vargas is currently working on a mural of the late Fernando Valenzuela in Boyle Heights, and Angelenos will likely be flocking in droves to come see “Fernandomania Forever” when it is unveiled.
One interesting finding is that visitation was actually higher during some of the regular season games than for the World Series Games 1 and 2 that took place in LA. One reason may be the sky high prices. Per reseller Ticket IQ, “the average price for a World Series ticket on the secondary market was $3,887, the second most expensive average since it started tracking data in 2010.” For some fans, it was a dream of a lifetime, one that some were willing to “sell a kidney” to attend.
As we enter November, the holiday season is already in full swing across the country. We’re likely to see the consumer’s embrace of seasonal decorations soon, just as we saw in the fall season. The retail industry has already lived through one major promotional event in October, and it’s time to take the temperature on physical retail foot traffic as we head into the busiest part of the season.
One thing that jumped out upon initial review was the foot traffic from department stores, excluding off-price retail. Looking at the four full weeks of October 2024, traffic to full line department stores was flat to last year, compared to the same period last year when traffic was down 8% to 2022 in October (store counts are about even to last year). Visits to luxury department stores show a similar story; traffic in 2023 was down 9% in October and trended down 2% this year. Coming from a sector of retail that has been challenged for years, this slight improvement is worthy of celebration.
Just how important is October’s contribution to holiday shopping visits? For full line department stores, October accounted for 22% of total holiday season visits in both 2022 and 2023; October traffic for luxury department stores was 24% of total holiday traffic in 2022 and 23% in 2023. That means that there’s still almost ¾ of total visitation still left for retailers to capture over the next two months. However, with traffic trending better in 2024 than in 2023 for department stores overall, this year might actually be a proof point for pull forward holiday demand.
Looking at visitation by retailers within the two sectors, Dillard’s, unsurprisingly led the charge for full line department stores in visitation growth. JCPenney also saw a lot of trend improvement compared to last year, as did Macy’s in the back half of the month. The only major retailer that has underperformed 2023 in October was Kohl’s. Through the lens of luxury department stores, Bloomingdale’s and Nordstrom grew traffic in the low to mid-single digits in October, with Neiman Marcus only down slightly to 2023 levels.
Another interesting insight Placer’s data uncovered; department stores are more of a destination for consumers this year. Looking at Macy’s cross-visitation specifically in October, the percent of visitors to Macy’s that traveled home after visiting was almost 50 basis points higher than in 2023. Our data also showed a lower percentage of cross visitation between Macy’s and other department stores this year compared to last October. Department stores may be doing a better job of capturing consumers' attention and better aligning themselves with the needs of their shoppers. This is in contrast of what we're seeing in essential retail categories such as grocery stores and superstores, where consumers are willing to cross shop multiple retailers; this underscores just how different consumer behavior is by category.
What does this signal about the remainder of the “true” holiday season? It’s hard to tell as we stand today, but the trend improvement across department stores this year gives us some optimism about consumers flocking to physical stores this year. But, it’s important to give consumers a reason to visit as many times as possible, especially as retail fatigue sets in from shopping earlier in the season. Value is still going to be the top driver of visitation this year, but unique products, services and experiences are still important to capturing the joy of the season.
If you’ve ever wished you could root for your alma mater from afar, attend a World Series, or blast into space, Cosm may have the solution. This immersive technology company combines state-of-the art stadium experiences with dining and bar service. Think a smaller version of the Sphere, a larger version of an IMAX theater, with the simulation of being at an actual stadium all while enjoying the comforts of a booth with food brought to you.
For fans of large screen immersive experiences, this venue allows you to be enveloped by the aquatic performers of Cirque du Soleil's “O”, feel like you’re on the 50-yard line for the Ohio State versus Penn State football game, or be a pioneering astronaut seeing the earth from space in “Orbital.”
Since it opened at the end of June this year, popular showings have included “Seek,” which takes you on a journey through the cosmos, as well as sports favorites like the New York Jets versus Pittsburgh Steelers game. Game 2 of the World Series had a sell-out crowd as those who chose not to buy tickets for thousands of dollars still had the joy of celebrating in an arena venue with hundreds of other fans, with the feeling of being behind the dugout.
The Los Angeles Times describes Cosm as “part planetarium, part mini-Sphere,” so instead of needing to travel to Griffith Observatory or Las Vegas, one can just jet down the 405 to Inglewood to have a similar experience. So, who’s visiting Cosm? Roughly 3 in 10 (29%) have a hold income (HHI) of $50K-$99.9K. Nearly 1 in 5 (19%) have a HHI of $25K-$49.9K. These two household income segments over index compared to the CA household incomes (shown in gray).
In terms of demographics, per Spatial.ai PersonaLive, Near-Urban Diverse Families, Educated Urbanites, and Melting Pot Families make up the top 3 segments.
Starbucks, the largest coffee chain in the world, and Dutch Bros, one of the fastest growing in the country, are major players in the hot and cold beverage space. With Q3 2024 in the rearview mirror, we took a closer look at the visitation patterns to both chains to see how they are faring – and what might lie ahead for both brands.
Starbucks is one of the most dominant names in coffee across the world, with thousands of stores in the United States alone. Between July 2023 and July 2024, the chain added more than 500 stores to its domestic fleet, bringing its U.S. store count to 16,730. And though Starbucks has faced its share of challenges, these store additions helped keep overall traffic to the coffee leader on par with 2023 levels throughout the summer – though visits dipped somewhat in September as consumers went back to their routines.
But digging deeper into the visit data shows that even as Starbucks saw overall foot traffic growth stall in Q3, the number of short visits to the chain – i.e. those lasting less than 10 minutes – increased. In August and September 2024, the chain drew 8.5% and 4.7% more short visits, respectively, than in the same periods of 2023 – revealing how important these quick stops are for the chain.
In-app ordering, which together with drive-thru orders made up about 70% of sales at the chain as of January 2024, may be contributing to the short visit trend. Still, new CEO Brian Niccol is looking for ways to return the chain to its roots as the third place, and the chain may yet implement shifts to encourage longer visits in the coming months.
Dutch Bros has been one of the most impressive coffee chains to watch over the past few years. The Oregon-based chain has been on an expansion tear – opening more than 150 stores between Q2 2023 and Q2 2024 – and has seen the elevated monthly visits to match. Between June and September 2024, visits to Dutch Bros increased between 13.7% and 16.9%, highlighting the chain’s success at growing its audience.
But like at Starbucks, short visits outperformed longer ones at Dutch Bros – and by a lot. In September 2024, for example, overall visits to the chain grew by 13.7% – but visits lasting less than 10 minutes shot up by 26.6%.
The strength of these short visits, for both Starbucks and Dutch Bros, suggests a shift towards convenience, with both chains utilizing drive-thru services and in-app ordering to accommodate busy consumers.
Digging down deeper into the data shows that for both Starbucks and Dutch Bros, these all-important short visits follow a distinct weekly pattern.
While longer visits (≥10 minutes) to both chains peaked in Q3 2024 on Saturdays, shorter visits were more evenly distributed throughout the week, peaking on Fridays. Overall, 34.1% of long visits to Starbucks, and 37.8% of long visits to Dutch Bros, took place on the weekends in Q3 2024 – compared to 28.1% and and 28.7%, respectively, for shorter visits.
Unsurprisingly, customers may be more likely to grab a quick coffee to go during the work week. And with the return to office still underway, quick visits may be enjoying a boost fueled by commuters in need of a quick cubicle pick-me-up.
As Starbucks works to adapt to shifting consumer preferences, understanding when customers spend more time in-store can help the brand reconnect with its roots as a community hub. And Dutch Bros can continue to enhance the quick-service experience that has fueled its growth. How will the two chains continue to perform in what remains a competitive coffee environment?
Follow Placer.ai for the latest data-driven dining insights.
In recent years, Americans have gotten serious about fitness. Even as consumers tightened their purse strings, they found room in their budgets for the ultimate affordable indulgence: A (relatively) low-cost gym membership that, once paid, offers customers unlimited access to club facilities.
How did Planet Fitness, the nation’s largest value gym perform in Q3 2024? We dove into the data to find out.
Planet Fitness has been on a roll. In Q2 2024, the chain reported a 4.2% system-wide increase in same store sales and the addition of 18 new gyms to its fleet. (Though Planet Fitness operates clubs outside the U.S., the vast majority of its some 2600 locations are domestic).
Foot traffic data shows that the chain continued to thrive through Q3, with year-over-year (YoY) monthly visit upticks ranging from 4.1% to 11.6% – outperforming the wider industry. And while the value gym giant finally raised the price of its basic membership this summer for the first time in more than thirty years, the move does not seem to have dented Planet Fitness’ growth trajectory – though it’s still early days.
Planet Fitness takes pains to emphasize its commitment to being a “Judgement Free Zone” – and casual gym-goers make up a significant portion of its visitor base. In Q3 2024, 44.3% of visitors hit the club, on average, less than twice a month.
But Planet Fitness also has a significant – and growing – share of die-hard gym buffs who visit the club at least eight or ten times a month - i.e. at least twice a week. In Q3 2024, a full 16.8% of visitors to Planet Fitness came to the gym at least eight times a month on average – up from just 12.9% in 2019 and 15.3% in 2022. And 11.9% visited the chain ten or more times a month – up from 8.6% in 2019 and 10.6% in 2022.
Though casual visitors are also important for any fitness club’s bottom line, a strong and thriving community of highly committed members is an important foundation for future growth.
Gym visit frequency, however, varies throughout the United States. Analyzing the share of highly committed visitors to Planet Fitness reveals significant differences between states.
New Mexico led the pack in Q3 with 13.9% of visitors frequenting the gym, on average, at least ten times a month – followed by Rhode Island (13.1%) and California (12.7%). On the other end of the spectrum lay Montana, where just 6.0% of club goers were highly committed visitors in Q3, followed by Iowa (7.7%) and Vermont (8.0%).
This data highlights how gym engagement can be influenced by regional factors such as lifestyle, climate, and access to alternative fitness options – suggesting that Planet Fitness and similar chains may benefit from tailoring their marketing and membership strategies to local trends and preferences.
The holiday season isn’t a particularly busy one for gyms – which usually see traffic begin to slow down in September before picking up again in the new year. But if Planet Fitness’ solid September 2024 performance is any indication, the chain may be in for a busier fourth quarter this year than last. Will Planet Fitness continue to deliver as the year draws to a close?
Follow Placer.ai’s data-driven analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
In a market ruled by value and convenience, traditional full-service restaurants (FSRs) have faced an uphill slog. But even in 2024, some FSRs are flourishing. We dove into the data to explore factors driving success at three very different full-service chains: First Watch, Chili’s Grill & Bar, and Outback Steakhouse.
First Watch first burst onto the scene in 1983 with a single restaurant in California – and now boasts some 544 locations across 29 states. With offerings ranging from Superfood Kale Salads to more traditional pancakes and bacon and eggs, First Watch has emerged as a prime destination for diners seeking to enjoy a leisurely breakfast with family and friends.
And foot traffic data shows that First Watch, still firmly in expansion mode, is continuing to grow its audience. Between June and September 2024, First Watch saw consistent year-over-year (YoY) visit growth, outperforming both the full-service restaurant category and other diners & breakfast spots.
One factor that may be helping to propel First Watch’s success is the relative affluence of its customer base. Analyzing the income breakdown of First Watch’s trade area shows that in Q3 2024, nearly ten percent (9.7%) of households in the chain’s captured market earned $200K+ per year, compared with 6.5% for diners & breakfast chains and 6.9% for the wider FSR space. On the flip side, only 43.9% of households in First Watch’s captured market had annual incomes below $75K, compared to just over 50.0% for both analyzed segments.
Amidst concerns surrounding food inflation, rising labor costs, and discretionary spending cutbacks, First Watch’s wealthier customer base may be helping to shield it from some of the value pressures that have weighed on other restaurants – contributing to its resilience.
Another FSR that has been experiencing outsized visit growth this year – at least since April – is Chili’s Grill & Bar. Following a tepid start to the year, Chili’s launched its much-vaunted Big Smasher Burger on April 29th, 2024, and hasn’t looked back since.
The new offering, added to Chili’s 3 For Me value menu, presented a full-service value challenge to QSR favorites like the Big Mac. And in Q2 2023, the item helped drive a 14.8% increase in same-store sales.
Since the big launch, weekly YoY visits to Chili’s have been consistently elevated – kept aloft with the help of viral hype around Chili’s long standing Triple Dipper offering, as well as the new secret Nashville Hot Mozz offering that became so popular it spawned a halloween costume.
Unlike First Watch, Chili’s has found success by embracing its role as a value chain. The median household income (HHI) of Chili’s captured market in Q3 2024 was $73.1K – below the nationwide median of $76.1K, and on par with that of the wider FSR space ($73.7K – By way of comparison, the median HHI of First Watch’s captured market was $85.6K in Q3).
And a closer look at the demographic make-up of Chili’s captured market shows just how broad the appeal of the chain is. In Q3 2024, Chili’s visitor base was over-represented for a wide range of segments across age and income groups – from “Wealthy Suburban Families” to “Young Urban Singles”, “Suburban Boomers’, and residents of “Blue Collar Suburbs”. By delivering high-quality meals at affordable prices, Chili’s has solidified its place as an everyman’s chain, offering value comparable to that of quick-service restaurants.
Aussie-themed Outback Steakhouse – Bloomin’ Brands’ biggest chain – is another full-service restaurant that is successfully weathering the storm. Like other FSRs, Outback has faced its fair share of challenges over the past few years, with rising costs and spending cutbacks taking a toll on the chain’s performance. But in Q3 2024, the average number of visits to each Outback Steakhouse location increased 0.5% YoY, even as overall traffic to the chain fell 1.7% in the wake of strategic rightsizing moves that included the shuttering of a number of underperforming locations. By contrast, the average number of visits per location in the wider FSR space dropped 1.2%, while overall foot traffic to the segment fell 2.1%. Outback Steakhouse’s ability to sustain a YoY visit-per-location uptick in Q3, even if a minor one, shows that its rightsizing efforts are paying off.
And drilling down deeper into regional data for the chain shows that in some areas of the country, Outback Steakhouse is positively thriving. In California, Outback’s third-largest market in terms of store count, the chain saw a YoY visit increase of 5.3% – significantly higher than the statewide FSR average of 1.1%. In Washington and Oregon, Outback Steakhouse experienced even more substantial visit increases – 9.0% and 9.6%, respectively – even as full-service restaurants generally languished. And in all three states, the number of Outback Steakhouse locations has remained basically unchanged over the past year, meaning that these increases reflect the growing draw of the chain’s existing venues.
First Watch, Chili’s Grill & Bar, and Outback Steakhouse are very different full-service chains – but each of them is thriving in its own way. How will the three brands fare as the holiday season picks up steam?
Follow Placer.ai’s data-driven dining analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Grabbing a coffee or snack at a convenience store is a time-honored road trip tradition – but increasingly, Convenience Stores (C-Stores) have also emerged as places people go out of their way to visit.
Convenience stores have thrived in recent years, making inroads into the discretionary dining space and growing both their audiences and their sales. Between April 2023 and March 2024, C-Stores experienced consistent year-over-year (YoY) visit growth, generally outperforming Overall Retail. Unsurprisingly, C-Stores fell behind Overall Retail in November and December 2023, when holiday shoppers flocked to malls and superstores to buy gifts for loved ones. But in January 2024, the segment regained its lead, growing YoY visits even as Overall Retail languished in the face of an Arctic blast that had many consumers hunkering down at home.
C-Stores’ current strength is partially due to the significant innovation by leading players in the space: Chains like Casey’s, Maverik, Buc-ee’s, and Rutter’s are investing in both in their product offerings and in their physical venues to transform the humble C-Store from a stop along the way into a bona fide destination. Dive into the data to explore some of the key strategies helping C-Stores drive consumer engagement and stay ahead of the pack.
While chain expansion may explain some of the C-Store segment growth, a look at visit-per-location trends shows that demand is growing at the store level as well. Over the past year (April 2023 to March 2024), average visits per location on an industry-wide basis grew by 1.8%, compared to the year prior (April 2022 to 2023).
And within this growing segment, some brands are distinguishing themselves and outperforming category averages. Casey’s, for example, saw the average number of visits to each of its locations increase by 2.3% over the same time frame – while Maverik, Buc-ee’s and Rutter’s saw visits per location increase by 3.2%, 3.4% and 3.9%, respectively.
Each in its own way, Casey’s, Maverik, Buc-ee’s, and Rutter’s, are helping to transform C-Stores from pit stops where people can stretch their legs and grab a cup of coffee to destinations in and of themselves.
Midwestern gas and c-store chain Casey’s – famous for its breakfast pizza and other grab-and-go breakfast items – has emerged as a prime spot for fast food pizza lovers to grab a slice first thing in the morning. And Salt Lake City, Utah-based Maverik – which recently acquired Kum & Go and its 400-plus stores – is also establishing itself as a breakfast destination thanks to its specialty burritos and other chef-inspired creations.
Casey’s and Maverik’s popular breakfast options are likely helping the chains receive its larger-than-average share of morning visits: In Q1 2024, 16.3% of visits to Maverik and 17.5% of visits to Casey’s took place during the 7:00 AM - 10:00 AM daypart, compared to just 14.9% of visits to the wider C-Store category.
Psychographic data from the Spatial.ai’s FollowGraph dataset – which looks at the social media activity of a given audience – also suggests that Casey’s and Maverik’s have opened stores in locations that allow them to reach their target audience. Compared to the average consumer, residents of Casey’s potential market are 7% more likely to be “Fast Food Pizza Lovers” than both the average consumer and the average C-Store trade area resident. Residents of Maverik’s potential market are 16% more likely than the average consumer to be “Mexican Food Enthusiasts,” compared to residents of the average C-Store’s trade area who are only 1% more likely to fall into that category.
With both chains expanding, Casey’s and Maverik can hope to introduce new audiences to their unique breakfast options and solidify their hold over the morning daypart within the C-Store space over the next few years.
Everything is said to be bigger in the Lone Star State, and Texas-based convenience store chain Buc-ee’s – holder of the record for the worlds’ largest C-Store – is no exception. With a unique array of specialty food items and award-winning bathrooms, Buc-ee’s has emerged as a well-known tourist attraction. And the popular chain’s status as a visitor hotspot is reflected in two key metrics.
First, Buc-ee’s attracts a much greater share of weekend visits than other convenience store chains. In Q1 2024, 39.6% of visits to Buc-ee’s took place on the weekends, compared to just 28.3% for the wider C-Store industry. And second, Buc-ee’s captured markets feature higher-than-average shares of family-centric households – including those belonging to Experian: Mosaic’s Suburban Style, Flourishing Families, and Promising Families segments.
Rather than merely a place to stop on the way to work, Buc-ee’s has emerged as a favored destination for families and for people looking for something fun to do on their days off.
Buc-ee’s isn’t the only C-Store chain that believes bigger is better. Pennsylvania-based Rutter’s is increasing visits and customer dwell time by expanding its footprint – both in terms of store count and venue size. New stores will be 10,000 to 12,000 square feet – significantly larger than the industry average of around 3,100 square feet. And in more urban areas, where space is at a premium, the company is building upwards.
Rutter’s added a second floor to one of its existing locations in York, PA in December 2023. The remodel, which was met with enthusiasm by customers, provided additional seating for up to 30 diners, a beer cave, and an expanded wine selection. And in Q1 2024, the location experienced 15.6% YoY visit growth – compared to a chainwide average of 7.6%. Visitors to the newly remodeled Rutter’s also stayed significantly longer than they did pre-renovation. The share of extended visits to the store (longer than ten minutes) grew from 20.8% in Q1 2023 to 27.0% in Q1 2024 – likely from people browsing the chain’s selection of beers or grabbing a bite to eat.
Convenience stores are flourishing, transforming into some of the most exciting dining and tourist destinations in the country. Today, C-Store customers can expect to find brisket sandwiches, gourmet coffees, or craft beers, rather than the stale cups of coffee of old. And the data shows that customers are receptive to these innovations, helping drive the segment’s success.
The first quarter of 2024 was generally a good one for retailers. Though unusually cold and stormy weather left its mark on the sector’s January performance, February and March saw steady year-over-year (YoY) weekly visit growth that grew more robust as the quarter wore on.
March ended on a high note, with the week of March 25th – including Easter Sunday – seeing a 6.1% YoY visit boost, driven in part by increased retail activity in the run-up to the holiday. (Last year, Easter fell on April 9th, 2023, so the week of March 25th is being compared to a regular week.)
Though prices remain high and consumer confidence has yet to fully regain its footing, retail’s healthy Q1 showing may be a sign of good things to come in 2024.
Drilling down into the data for leading retail segments demonstrates the continued success of value-priced, essential, and wellness-related categories.
Discount & Dollar Stores led the pack with 11.2% YoY quarterly visit growth, followed by Grocery Stores, Fitness, and Superstores – all of which outperformed Overall Retail. Dining also enjoyed a YoY quarterly visit bump, despite the segment’s largely discretionary nature. And despite the high interest rates continuing to weigh on the housing and home renovation markets, Home Improvement & Furnishings maintained just a minor YoY visit gap.
Discount & Dollar Stores experienced strong YoY visit growth throughout most of Q1 – and as go-to destinations for groceries and other other essential goods, they held their own even during mid-January’s Arctic blast. In the last week of March, shoppers flocked to leading discount chains for everything from chocolate Easter bunnies to basket-making supplies – driving a remarkable 21.5% YoY visit spike.
Dollar General continued to dominate the Discount & Dollar Store space in Q1, with visits to its locations accounting for nearly half of the segment’s quarterly foot traffic (44.7%). Next in line was Dollar Tree, followed by Family Dollar and Five Below. Together, the four chains – all of which experienced positive YoY quarterly visit growth – drew a whopping 91.6% of quarterly visits to the category.
Rain or shine, people have to eat. And like Discount & Dollar Stores, traditional Grocery Stores were relatively busy through January as shoppers braved the storms to stock up on needed items. Momentum continued to build throughout the quarter, culminating in a 10.5% foot traffic increase in the week ending with Easter Sunday.
Like in other categories, it was budget-friendly Grocery banners that took the lead. No-frills Aldi drove a chain-wide 24.4% foot traffic increase in Q1, by expanding its fleet – while also growing the average number of visits per location. Other value-oriented chains, including Trader Joe’s and Food Lion, experienced significant foot traffic increases of their own. And though conventional grocery leaders like H-E-B, Kroger, and Albertsons saw smaller visit bumps, they too outperformed Q1 2023 by meaningful margins.
January is New Year’s resolution season – when people famously pick themselves up off the couch, dust off their trainers, and vow to go to the gym more often. And with wellness still top of mind for many consumers, the Fitness category enjoyed robust YoY visit growth throughout most of Q1 – despite lapping a strong Q1 2023.
Predictably, Fitness’s visit growth slowed during the last week of March, when many Americans likely indulged in Easter treats rather than work out. But given the category’s strength over the past several years, there is every reason to believe it will continue to flourish.
For Fitness chains, too, cost was key to success in Q1 – with value gyms experiencing the biggest visit jumps. EōS Fitness and Crunch Fitness, both of which offer low-cost membership options, saw their Q1 visits skyrocket 28.9% and 22.0% YoY, respectively – helped in part by aggressive expansions. At the same time, premium and mid-range gyms like Life Time and LA Fitness are also finding success – showing that when it comes to Fitness, there’s plenty of room for a variety of models to thrive.
Superstores – including wholesale clubs – are prime destinations for big, planned shopping expeditions – during which customers can load up on a month’s supply of food items or stock up on home goods. And perhaps for this reason, the category felt the impact of January’s inclement weather more than either dollar chains or supermarkets – which are more likely to see shoppers pop in as needed for daily essentials.
But like Grocery Stores and Discount & Dollar Stores, Superstores ended the quarter with an impressive YoY visit spike, likely fueled by Easter holiday shoppers.
As in Q4 2023, membership warehouse chains – Costco Wholesale, BJ’s Wholesale Club, and Sam’s Club – drove much of the Superstore category’s positive visit growth, as shoppers likely engaged in mission-driven shopping in an effort to stretch their budgets. Still, segment mainstays Walmart and Target also enjoyed positive foot traffic growth, with YoY visits up 3.9% and 3.5%, respectively.
Moving into more discretionary territory, Dining experienced a marked January slump, as hunkered-down consumers likely opted for delivery. But the segment rallied in February and March, even though foot traffic dipped slightly during the last week of March, when many families gathered to enjoy home-cooked holiday meals.
Coffee Chains and Fast-Casual Restaurants saw the largest YoY visit increases, followed by QSR – highlighting the enduring power of lower-cost, quick-serve dining options. But Full-Service Restaurants (FSR) also saw a slight segment-wide YoY visit uptick in Q1 – good news for a sector that has yet to bounce back from the one-two punch of COVID and inflation. Within each Dining category, however, some chains experienced outsize visit growth – including favorites like Dutch Bros. Coffee, Slim Chickens, In-N-Out Burger, and Texas Roadhouse.
Since the shelter-in-place days of COVID – when everybody had their sourdough starter and DIY was all the rage – Home Improvement & Furnishings chains have faced a tough environment. Many deferred or abandoned home improvement projects in the wake of inflation, and elevated interest rates coupled with a sluggish housing market put a further damper on the category.
Against this backdrop, Home Improvement & Furnishings’ relatively lackluster Q1 visit performance should come as no surprise. But the narrowing of the visit gap in March – which also saw one week of positive visit growth – may serve as a promising sign for the segment. (The abrupt foot traffic drop during the week of March 25th, 2024 is likely a just reflection of Easter holiday shopping pattern.)
Within the Home Improvement & Furnishings space, some bright spots stood out in Q1 – including Harbor Freight Tools, which saw visits increase by 10.0%, partly due to the brand’s growing store count. Tractor Supply Co., Menards, and Ace Hardware also registered visit increases.
January 2024’s stormy weather left its mark on the Q1 retail environment, especially for discretionary categories. But as the quarter progressed, retailers rallied, with healthy YoY foot traffic growth that peaked during the last week of March – the week of Easter Sunday. All in all, retail’s positive Q1 performance leaves plenty of room for optimism about what’s in store for the rest of 2024.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
