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While Boston trails both the New York City and Nationwide Office Building Index in return-to-office rates, one standout related to office activity is the Newbury Street location of the Dutch brand Suitsupply. Visitation to this location saw steady growth from February to August this year.
When examining the three East Coast cities in the chart—Washington, D.C., New York, and Boston—Educated Urbanites make up nearly half of Suitsupply's trade area, according to Spatial.ai’s PersonaLive data. In Boston specifically, there are also high indices for Near Urban Diverse Families and Young Professionals.
Both the Newbury St and Washington, DC Suitsupply locations saw the greatest gains compared to the prior year.
What might explain the gains in Boston? We have a few theories. First, Boston is a city where nearly a quarter of the population consists of students. The steady growth at the Newbury Street location from February to August could reflect students preparing for spring interviews, purchasing suits for summer internships, and later for weddings in late summer and early fall. Notably, a previous Anchor article highlighted that fall has become the most popular time of year for weddings. Additionally, the strong cohort of students and young professionals in their 20s and 30s may find the office environment particularly beneficial for camaraderie and mentorship. This group is also more likely to seek out—or at least be less resistant to—returning to the office compared to millennials and Gen X.
On a lighter note, there could be something lucky about this store, as it was the 100th location opened by the Amsterdam-based brand. From a quantitative perspective, year-over-year traffic to Newbury Street has increased over the past six months, with notable growth in June and August.
The importance of visual merchandising and the customer experience cannot be overlooked. A unique feature of Suitsupply is its in-store tailoring, often showcased prominently in the front window. This not only provides engaging "retail theater" but also reassures customers of the craftsmanship behind their suits. Some shoppers have even been drawn into the store out of curiosity sparked by seeing an artisan at work. Online reviews for the Boston location highlight customers' appreciation for attentive service, reasonable prices, meticulous attention to detail, and outstanding tailoring.
This week, we attended the Restaurant Finance & Development Conference (RFDC) in Las Vegas, a gathering of industry leaders including senior executives, real estate professionals, franchise groups, investors, and analysts. Similar to insights from last month’s Fast Casual Executive Summit, many operators acknowledged that 2024 has been a challenging year but expressed cautious optimism as they look ahead to 2025.
Restaurant operators have faced numerous headwinds this year, including inconsistent weather, heightened promotional activity across all tiers, increased competition from other food retail channels, elevated labor costs and shortages, and unfavorable lease terms contributing to a rise in bankruptcies. In Q3 2024, most restaurant chains experienced flat or declining visit-per-location trends, as shown below.
Still, some chains managed to achieve impressive growth in visitation per location this past quarter. Below, we highlight the top-performing limited-service restaurant chains (including QSR, fast casual, and coffee/beverage categories with more than 20 units) based on year-over-year visitation per location during Q3 2024.
The most striking takeaway from this chart is that these standout restaurant chains largely avoided the "value wars" seen across the industry this year. Instead, they leaned on menu innovation—chains like CAVA, Chipotle, and Wingstop introduced new offerings that didn’t overly complicate preparation—and operational excellence, particularly in drive-thru efficiency, with leaders such as 7 Brew, Raising Cane’s, In-N-Out, and Culver’s driving visit growth.
Reflecting on the success of these chains, it’s unsurprising that a major theme among restaurant operators at the RFDC event was maximizing returns from existing locations rather than prioritizing unit expansion in 2025. Many chains emphasized improving operations, including simplifying menus to boost throughput while still allowing limited-time offers to drive demand. Others highlighted technology-driven solutions, such as automated make lines and AI-powered voice ordering for drive-thrus. Additionally, executives explored alternative strategies to enhance unit-level returns, including expanded catering services and leveraging retail media opportunities.
What else is on restaurant operators’ minds as we look ahead to 2025?
The festive season is upon us, making it the perfect time to focus on a retail category that truly shines in Q4 2024: gifting, books, and paper. Despite the digital age, consumers continue to show a strong preference for shopping for these items in-store and still value tangible versions of these products. However, as discretionary retail faces challenges in meeting consumer expectations, has this category managed to capture consumer excitement and deliver delight amidst competing distractions and purchase priorities?
The book, paper, and gift market has experienced mixed performance among retailers this year, but even those facing year-over-year traffic declines have opportunities to improve. Barnes & Noble continues to set the standard, particularly in a category that was among the first to face e-commerce disruption; compared to 2019, visits are up 7% in 2024 despite a smaller store footprint. Paper Source is down 2% year-over-year in visits but is maintaining trends consistent with 2023. Similarly, Hallmark stores have seen a 2% decline in traffic year-to-date, though this aligns with a 5% reduction in store count. Notably, The Paper Store, a Northeastern chain of Hallmark Gold Crown stores, has outperformed the broader Hallmark brand by positioning itself more as a gift-first retailer, with cards and stationery playing a secondary role.
The book, paper, and gift market has experienced mixed performance among retailers this year, but even those facing year-over-year traffic declines have opportunities to improve. Barnes & Noble continues to set the standard, particularly in a category that was among the first to face e-commerce disruption; compared to 2019, visits are up 7% in 2024 despite a smaller store footprint. Paper Source is down 2% year-over-year in visits but is maintaining trends consistent with 2023. Similarly, Hallmark stores have seen a 2% decline in traffic year-to-date, though this aligns with a 5% reduction in store count. Notably, The Paper Store, a Northeastern chain of Hallmark Gold Crown stores, has outperformed the broader Hallmark brand by positioning itself more as a gift-first retailer, with cards and stationery playing a secondary role.
Barnes & Noble's consistent and sustainable traffic growth can be attributed to several successful initiatives. The retailer has expanded its product categories, doubled down on gifting, strengthened its position as a third space, and tapped into consumers' enduring love for books—all of which have set it apart in a challenging discretionary retail landscape. The effectiveness of these efforts is reflected in the chain's dwell time, which averages 37 minutes—nearly 10 minutes longer than any of the other chains reviewed—and excels at keeping visitors in-store for over 30 minutes.
Barnes & Noble has done an impressive job of evolving its visitor demographics over time, particularly in the face of the digital revolution and the disruption of the book category. The success of specialty retailers often reflects broader cultural movements and shifts in consumer preferences, and Barnes & Noble is no exception. According to PersonaLive customer segments, the chain has significantly increased its penetration of younger consumer segments, such as Young Professionals and Young Urban Singles, when comparing 2024 year-to-date with 2019. Factors contributing to this trend could include the rise of book club culture among younger cohorts, the appeal of working from the in-store café, and an expanded assortment of gifts and paper products for special occasions.
This focus on younger consumers seems to be paying off. In 2024, 6% of Barnes & Noble visitors also shopped at a Hallmark location, although only 1% visited Paper Source, its sister brand. The integration of Paper Source shop-in-shops within Barnes & Noble locations may be cannibalizing cross-visitation between the two standalone chains.
As for Paper Source, it shares many of the elements driving Barnes & Noble's success but faces challenges in fully unlocking its potential. One key differentiator is its invitation business, but as consumers increasingly turn to digital platforms like Facebook or Paperless Post for invitations, even the booming wedding market hasn’t been enough to significantly drive growth.
A significant challenge for Paper Source comes from competition within the superstore category. This year, 87% of Paper Source visitors also shopped at Target, and 63% visited Walmart. Both retailers have invested heavily in expanding their party supplies, cards, and gifting assortments, making it more convenient for shoppers to purchase these items during a single trip, rather than visiting a separate specialty store.
Paper Source has a strong demographic foundation to build upon as it works toward stabilization. According to PersonaLive, the chain significantly outperforms Barnes & Noble in visitation percentages among Ultra Wealthy Families, Young Professionals, and Educated Urbanites, with Ultra Wealthy Families accounting for nearly a quarter of its visitors. Its frequent co-tenants reflect similar socio-economic patterns, aligning with successful specialty chains that appeal to wealthier shoppers, such as lululemon, Sephora, Anthropologie, Warby Parker, Madewell, and Apple. With these favorable dynamics in place, Paper Source has an opportunity to thrive—success may depend on effective messaging and marketing to this affluent customer base.
The differences between Hallmark stores and The Paper Store highlight contrasting strategies: one chain has successfully expanded its product offerings to capture a more engaged audience, while the other remains closely tied to the traditional paper category and has struggled to do the same. There is little overlap in visitation between the two chains, suggesting that consumers may perceive The Paper Store as entirely separate from Hallmark, despite its status as a Gold Crown retailer.
The Paper Store’s elevated and expanded assortment has fostered stronger loyalty among its visitors compared to the Hallmark chain. In 2024, loyal visitors—defined as those visiting twice per month—accounted for 12% of The Paper Store’s visitors, 2 percentage points higher than Hallmark. Additionally, The Paper Store serves more as a destination, with 37% of visitors heading home afterward, also 2 points higher than Hallmark. By expanding its product categories and curating localized selections, The Paper Store has successfully differentiated itself from the traditional Hallmark model, a strategy that could benefit the national chain as well.
The gifting, book, and paper retail category demonstrates varied consumer behavior across chains. The success of Barnes & Noble and The Paper Store underscores the importance of expanding product assortments to attract visits, as consumers increasingly seek convenience by consolidating their purchases in fewer trips. While consumers may tolerate more frequent visits for essential retail, in specialty retail, convenience and variety are critical. The category’s overall resilience suggests that consumers still have discretionary spending power for the right products at the right time, offering hope for retailers still refining their approach.
The sporting goods and sportswear category has had a rough couple of months. Two mainstays in the space – Bob’s Stores and Eastern Mountain Sports – filed for bankruptcy in June, and several sportswear and athleisure leaders posted disappointing results. So is the consumer demand for leggings and sneakers waning? Or is the category merely facing a temporary slowdown? We dove into the data to find out.
With budgets still tight, many shoppers are turning to value apparel and value athletic wear – and this trading down may be impacting the sporting goods and sportswear space: Q3 2024 visits to most sporting goods and athletic wear chains analyzed, including DICK’s Sporting Goods, Athleta, Academy Sports + Outdoor, and Hibbett Sports, remained at or moderately below 2023 levels. Still, the relatively minimal visit gaps indicate that demand for the category remains stable and may rise again with increased consumer confidence.
Meanwhile, lululemon athletica saw a 7.6% increase in YoY visits in Q3 2024 thanks to the company’s ongoing expansion.
But even as the sporting goods and sportswear category may be facing a temporary lull, diving into the demographics of the trade areas for the various retailers reveals the variety of sporting goods and sportswear consumers – showing the varied demand for the category.
The median household income within the trade areas of the five chains analyzed ranged from $54.8K for Hibbett Sports to $108.3K for Athleta. The share of households with children within the trade areas also varied among the chains: DICK’s Sporting Goods, and Academy Sports + Outdoors included significantly more households with children in their captured markets when compared with Athleta, lululemon, or Hibbett Sports.
It seems, then, that each chain appeals to a specific consumer segment – DICK’s and Academy Sports both serve families, although DICK’s attracts the higher-income households and Academy Sports draws more middle-income shoppers. Lululemon and Athleta both operate at the higher-end of the athletic wear spectrum, but Athleta shoppers tend to come from slightly more affluent areas with larger household sizes. And Hibbett has carved out a niche among lower-income consumers.
Demand for sportswear and gym gear may not be as strong as it was at the height of the pandemic when gyms were closed and consumers were doubling down on comfort. But the variety of audiences within the category leaders’ trade areas indicates that appetite for athletic wear and sporting goods is still widespread. And with Black Friday around the corner, these chains – and especially the higher-priced retailers among them – may well get a boost from price-conscious consumers looking to snag discounts at their favorite premium chains.
For more data-driven retail insights, visit placer.ai.
About the Placer 100 Index for Retail & Dining: The Placer 100 Index for Retail and Dining is a curated, dynamic list of leading chains that often serve as prime tenants for shopping centers and malls. The index includes chains from various industries, such as superstores, grocery, dollar stores, dining, apparel, and more. Among the notable chains featured are Walmart, Target, Costco, Kroger, Ulta Beauty, The Home Depot, McDonald’s, Chipotle, Crunch Fitness, and Trader Joe's. The goal of the list is to provide insight into the wider trends impacting the retail, dining and shopping center segments.
Visits to the Placer 100 Index chains grew over the summer, as the back to school season drove a 3.3% year-over-year (YoY) jump in August 2024 visits. And visits in September 2024 were essentially on par with September 2023 levels – indicating that shoppers did not stay home to make up for retail’s summer surge, which could signal an increased willingness to spend ahead of the critical Q4.
And indeed, the fourth quarter of the year started strong, with the Placer 100 Index up 1.4% YoY in October 2024 – and with consumer confidence recently hitting a 9-months-high, the upcoming holiday season looks particularly promising.
Chili’s Grill & Bar topped the Placer 100 October chart in terms of both overall and per-location visit growth. The chain is still riding the wave of its Big Smasher Burger success, which sent visits skyrocketing following the product’s launch in late April. Warby Parker also saw impressive increases in overall visits and in visits per location as the chain continued opening new stores and adding eye exam offerings to existing locations.
Aldi and Crunch Fitness also saw growth in both metrics, with the increase in overall visits outpacing the strong increase in visits per location – pointing to a successful expansion strategy.
Hobby Lobby and Wendy’s also experienced increases in both overall visits and visits per location in October, with different paths leading to the two chains’ October successes.
Hobby Lobby’s visits follow clear seasonal patterns. The chain’s traffic usually peaks in December, but traffic already begins to rise in August as parents and teachers stock up on supplies and classroom decorations. Visit growth then ramps up throughout September and October as consumers purchase Halloween-themed costumes and decorations. So far, Hobby Lobby appears to be having a particularly successful year, with visits outpacing last year’s numbers since the summer – and with the chain’s busiest season of the year coming up, Hobby Lobby is positioned to close out the year with a bang.
Wendy’s, meanwhile, demonstrated how chains can create their own growth opportunities without aligning with existing calendar-driven spending occasions. The chain introduced the Krabby Patty Kollab menu items on October 2nd to celebrate the 25th anniversary of "SpongeBob SquarePants,” which sent visits surging. And YoY traffic was still up four weeks later, revealing the potential of LTOs to drive up dining traffic even in the absence of a specific seasonal boost.
Which chains will top the Placer 100 Index in November?
Visit placer.ai to find out!
Note: This post utilizes data from Placer.ai Data Version 2.1. and thus reflects minor adjustments in data from previous reports.
Amazon, Dell, Goldman Sachs, Walmart, UPS – these are just a few of the major employers that have been cracking down on remote work in recent months, some requiring their teams to be on-site full time.
So with summer behind us, we dove into the data to assess the impact these accumulating RTO mandates are having on the ground. Are offices continuing to fill up, or has the office recovery run its course?
In October 2024, office visits nationwide were 34.0% below October 2019 levels. And looking at monthly fluctuations in office foot traffic over the past five years shows that the RTO remains in full swing – with last month’s visits reaching the highest point seen since February 2020.
Digging down into regional data shows that in several major hubs – including Atlanta, Dallas, Houston, Denver, Washington, D.C., Chicago, and San Francisco – October 2024 was the single busiest in-office month since COVID. And in Boston, Los Angeles, Miami, and New York, October was the second-busiest month, outpaced only by July.
Still, New York and Miami continued to lead the regional office recovery pack, with October 2024 visits in the two cities up to 86.2% and 82.6%, respectively, of 2019 levels. The two hubs, joined by Atlanta and Dallas, continued to outperform the nationwide average. And Houston, which lagged behind other major business hubs during the summer in the wake of major storms, reclaimed its position just under the nationwide baseline.
In October 2024, visits to office buildings in Washington D.C. increased 16.4% year over year (YoY), likely boosted by an RTO push meant to increase meaningful in-person work in federal agencies – though many government employees continue to telework. Boston, where office building occupancy is outperforming national levels, visits saw a 15.6% YoY uptick. And Atlanta, where major employers from UPS to NCR Voyix are requiring workers to show their faces five days a week, saw visits grow 13.8% YoY.
Nationwide, office foot traffic increased 10.1% YoY – showing that the return-to-office is still very much a work in progress.
Office attendance fosters creativity, mutual learning, and a sense of community – and can be critical for early-career success. But working from home at least some of the time offers greater flexibility that can improve employees’ work-life balance and in some cases, even enhance productivity. How will companies and employees continue to navigate the ongoing RTO?
Follow Placer.ai’s data-driven office recovery analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Grabbing a coffee or snack at a convenience store is a time-honored road trip tradition – but increasingly, Convenience Stores (C-Stores) have also emerged as places people go out of their way to visit.
Convenience stores have thrived in recent years, making inroads into the discretionary dining space and growing both their audiences and their sales. Between April 2023 and March 2024, C-Stores experienced consistent year-over-year (YoY) visit growth, generally outperforming Overall Retail. Unsurprisingly, C-Stores fell behind Overall Retail in November and December 2023, when holiday shoppers flocked to malls and superstores to buy gifts for loved ones. But in January 2024, the segment regained its lead, growing YoY visits even as Overall Retail languished in the face of an Arctic blast that had many consumers hunkering down at home.
C-Stores’ current strength is partially due to the significant innovation by leading players in the space: Chains like Casey’s, Maverik, Buc-ee’s, and Rutter’s are investing in both in their product offerings and in their physical venues to transform the humble C-Store from a stop along the way into a bona fide destination. Dive into the data to explore some of the key strategies helping C-Stores drive consumer engagement and stay ahead of the pack.
While chain expansion may explain some of the C-Store segment growth, a look at visit-per-location trends shows that demand is growing at the store level as well. Over the past year (April 2023 to March 2024), average visits per location on an industry-wide basis grew by 1.8%, compared to the year prior (April 2022 to 2023).
And within this growing segment, some brands are distinguishing themselves and outperforming category averages. Casey’s, for example, saw the average number of visits to each of its locations increase by 2.3% over the same time frame – while Maverik, Buc-ee’s and Rutter’s saw visits per location increase by 3.2%, 3.4% and 3.9%, respectively.
Each in its own way, Casey’s, Maverik, Buc-ee’s, and Rutter’s, are helping to transform C-Stores from pit stops where people can stretch their legs and grab a cup of coffee to destinations in and of themselves.
Midwestern gas and c-store chain Casey’s – famous for its breakfast pizza and other grab-and-go breakfast items – has emerged as a prime spot for fast food pizza lovers to grab a slice first thing in the morning. And Salt Lake City, Utah-based Maverik – which recently acquired Kum & Go and its 400-plus stores – is also establishing itself as a breakfast destination thanks to its specialty burritos and other chef-inspired creations.
Casey’s and Maverik’s popular breakfast options are likely helping the chains receive its larger-than-average share of morning visits: In Q1 2024, 16.3% of visits to Maverik and 17.5% of visits to Casey’s took place during the 7:00 AM - 10:00 AM daypart, compared to just 14.9% of visits to the wider C-Store category.
Psychographic data from the Spatial.ai’s FollowGraph dataset – which looks at the social media activity of a given audience – also suggests that Casey’s and Maverik’s have opened stores in locations that allow them to reach their target audience. Compared to the average consumer, residents of Casey’s potential market are 7% more likely to be “Fast Food Pizza Lovers” than both the average consumer and the average C-Store trade area resident. Residents of Maverik’s potential market are 16% more likely than the average consumer to be “Mexican Food Enthusiasts,” compared to residents of the average C-Store’s trade area who are only 1% more likely to fall into that category.
With both chains expanding, Casey’s and Maverik can hope to introduce new audiences to their unique breakfast options and solidify their hold over the morning daypart within the C-Store space over the next few years.
Everything is said to be bigger in the Lone Star State, and Texas-based convenience store chain Buc-ee’s – holder of the record for the worlds’ largest C-Store – is no exception. With a unique array of specialty food items and award-winning bathrooms, Buc-ee’s has emerged as a well-known tourist attraction. And the popular chain’s status as a visitor hotspot is reflected in two key metrics.
First, Buc-ee’s attracts a much greater share of weekend visits than other convenience store chains. In Q1 2024, 39.6% of visits to Buc-ee’s took place on the weekends, compared to just 28.3% for the wider C-Store industry. And second, Buc-ee’s captured markets feature higher-than-average shares of family-centric households – including those belonging to Experian: Mosaic’s Suburban Style, Flourishing Families, and Promising Families segments.
Rather than merely a place to stop on the way to work, Buc-ee’s has emerged as a favored destination for families and for people looking for something fun to do on their days off.
Buc-ee’s isn’t the only C-Store chain that believes bigger is better. Pennsylvania-based Rutter’s is increasing visits and customer dwell time by expanding its footprint – both in terms of store count and venue size. New stores will be 10,000 to 12,000 square feet – significantly larger than the industry average of around 3,100 square feet. And in more urban areas, where space is at a premium, the company is building upwards.
Rutter’s added a second floor to one of its existing locations in York, PA in December 2023. The remodel, which was met with enthusiasm by customers, provided additional seating for up to 30 diners, a beer cave, and an expanded wine selection. And in Q1 2024, the location experienced 15.6% YoY visit growth – compared to a chainwide average of 7.6%. Visitors to the newly remodeled Rutter’s also stayed significantly longer than they did pre-renovation. The share of extended visits to the store (longer than ten minutes) grew from 20.8% in Q1 2023 to 27.0% in Q1 2024 – likely from people browsing the chain’s selection of beers or grabbing a bite to eat.
Convenience stores are flourishing, transforming into some of the most exciting dining and tourist destinations in the country. Today, C-Store customers can expect to find brisket sandwiches, gourmet coffees, or craft beers, rather than the stale cups of coffee of old. And the data shows that customers are receptive to these innovations, helping drive the segment’s success.
The first quarter of 2024 was generally a good one for retailers. Though unusually cold and stormy weather left its mark on the sector’s January performance, February and March saw steady year-over-year (YoY) weekly visit growth that grew more robust as the quarter wore on.
March ended on a high note, with the week of March 25th – including Easter Sunday – seeing a 6.1% YoY visit boost, driven in part by increased retail activity in the run-up to the holiday. (Last year, Easter fell on April 9th, 2023, so the week of March 25th is being compared to a regular week.)
Though prices remain high and consumer confidence has yet to fully regain its footing, retail’s healthy Q1 showing may be a sign of good things to come in 2024.
Drilling down into the data for leading retail segments demonstrates the continued success of value-priced, essential, and wellness-related categories.
Discount & Dollar Stores led the pack with 11.2% YoY quarterly visit growth, followed by Grocery Stores, Fitness, and Superstores – all of which outperformed Overall Retail. Dining also enjoyed a YoY quarterly visit bump, despite the segment’s largely discretionary nature. And despite the high interest rates continuing to weigh on the housing and home renovation markets, Home Improvement & Furnishings maintained just a minor YoY visit gap.
Discount & Dollar Stores experienced strong YoY visit growth throughout most of Q1 – and as go-to destinations for groceries and other other essential goods, they held their own even during mid-January’s Arctic blast. In the last week of March, shoppers flocked to leading discount chains for everything from chocolate Easter bunnies to basket-making supplies – driving a remarkable 21.5% YoY visit spike.
Dollar General continued to dominate the Discount & Dollar Store space in Q1, with visits to its locations accounting for nearly half of the segment’s quarterly foot traffic (44.7%). Next in line was Dollar Tree, followed by Family Dollar and Five Below. Together, the four chains – all of which experienced positive YoY quarterly visit growth – drew a whopping 91.6% of quarterly visits to the category.
Rain or shine, people have to eat. And like Discount & Dollar Stores, traditional Grocery Stores were relatively busy through January as shoppers braved the storms to stock up on needed items. Momentum continued to build throughout the quarter, culminating in a 10.5% foot traffic increase in the week ending with Easter Sunday.
Like in other categories, it was budget-friendly Grocery banners that took the lead. No-frills Aldi drove a chain-wide 24.4% foot traffic increase in Q1, by expanding its fleet – while also growing the average number of visits per location. Other value-oriented chains, including Trader Joe’s and Food Lion, experienced significant foot traffic increases of their own. And though conventional grocery leaders like H-E-B, Kroger, and Albertsons saw smaller visit bumps, they too outperformed Q1 2023 by meaningful margins.
January is New Year’s resolution season – when people famously pick themselves up off the couch, dust off their trainers, and vow to go to the gym more often. And with wellness still top of mind for many consumers, the Fitness category enjoyed robust YoY visit growth throughout most of Q1 – despite lapping a strong Q1 2023.
Predictably, Fitness’s visit growth slowed during the last week of March, when many Americans likely indulged in Easter treats rather than work out. But given the category’s strength over the past several years, there is every reason to believe it will continue to flourish.
For Fitness chains, too, cost was key to success in Q1 – with value gyms experiencing the biggest visit jumps. EōS Fitness and Crunch Fitness, both of which offer low-cost membership options, saw their Q1 visits skyrocket 28.9% and 22.0% YoY, respectively – helped in part by aggressive expansions. At the same time, premium and mid-range gyms like Life Time and LA Fitness are also finding success – showing that when it comes to Fitness, there’s plenty of room for a variety of models to thrive.
Superstores – including wholesale clubs – are prime destinations for big, planned shopping expeditions – during which customers can load up on a month’s supply of food items or stock up on home goods. And perhaps for this reason, the category felt the impact of January’s inclement weather more than either dollar chains or supermarkets – which are more likely to see shoppers pop in as needed for daily essentials.
But like Grocery Stores and Discount & Dollar Stores, Superstores ended the quarter with an impressive YoY visit spike, likely fueled by Easter holiday shoppers.
As in Q4 2023, membership warehouse chains – Costco Wholesale, BJ’s Wholesale Club, and Sam’s Club – drove much of the Superstore category’s positive visit growth, as shoppers likely engaged in mission-driven shopping in an effort to stretch their budgets. Still, segment mainstays Walmart and Target also enjoyed positive foot traffic growth, with YoY visits up 3.9% and 3.5%, respectively.
Moving into more discretionary territory, Dining experienced a marked January slump, as hunkered-down consumers likely opted for delivery. But the segment rallied in February and March, even though foot traffic dipped slightly during the last week of March, when many families gathered to enjoy home-cooked holiday meals.
Coffee Chains and Fast-Casual Restaurants saw the largest YoY visit increases, followed by QSR – highlighting the enduring power of lower-cost, quick-serve dining options. But Full-Service Restaurants (FSR) also saw a slight segment-wide YoY visit uptick in Q1 – good news for a sector that has yet to bounce back from the one-two punch of COVID and inflation. Within each Dining category, however, some chains experienced outsize visit growth – including favorites like Dutch Bros. Coffee, Slim Chickens, In-N-Out Burger, and Texas Roadhouse.
Since the shelter-in-place days of COVID – when everybody had their sourdough starter and DIY was all the rage – Home Improvement & Furnishings chains have faced a tough environment. Many deferred or abandoned home improvement projects in the wake of inflation, and elevated interest rates coupled with a sluggish housing market put a further damper on the category.
Against this backdrop, Home Improvement & Furnishings’ relatively lackluster Q1 visit performance should come as no surprise. But the narrowing of the visit gap in March – which also saw one week of positive visit growth – may serve as a promising sign for the segment. (The abrupt foot traffic drop during the week of March 25th, 2024 is likely a just reflection of Easter holiday shopping pattern.)
Within the Home Improvement & Furnishings space, some bright spots stood out in Q1 – including Harbor Freight Tools, which saw visits increase by 10.0%, partly due to the brand’s growing store count. Tractor Supply Co., Menards, and Ace Hardware also registered visit increases.
January 2024’s stormy weather left its mark on the Q1 retail environment, especially for discretionary categories. But as the quarter progressed, retailers rallied, with healthy YoY foot traffic growth that peaked during the last week of March – the week of Easter Sunday. All in all, retail’s positive Q1 performance leaves plenty of room for optimism about what’s in store for the rest of 2024.
This report includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Over the past year, Fast-Casual & Quick-Service Restaurant (QSR) chains have thrived, consistently outperforming the Full-Service Dining segment with positive year-over-year (YoY) visit growth every quarter since 2023. In this white paper, we dive into the data for leading dining chains to take a closer look at what’s driving visitors to the QSR segment and what other dining categories can learn from fast-food’s success.
One of the key factors separating QSR chains – aptly known as “fast food” – from the rest of the dining industry is the speed at which diners can get a ready-to-eat meal in their hands. And within the QSR space, speed of service is one of the ways chains differentiate themselves from their competition.
Leading fast-food chains are investing heavily in technologies and systems designed to help them serve customers ever more quickly:
Taco Bell’s “Touch Display Kitchen System” is designed to optimize cooking operations and improve wait times, while the chain’s Go Mobile restaurant format seeks to alleviate bottlenecks in the drive-thru lane. Chick-fil-A also has dedicated channels for quick mobile order pick-up and is planning four-lane drive-thrus with second-floor kitchens to get meals out even faster. And to save time at the drive-thru, Wendy’s is experimenting with generative AI and developing an underground, robotic system to deliver digital orders to designated parking spots within seconds.
And location intelligence shows that all three chains are succeeding in reducing customer wait times. Over the past four years, Taco Bell, Chick-fil-A, and Wendy’s have seen steady increases in the share of visits to their venues lasting less than 10 minutes.
The data also suggests that investment in speed of service can increase overall visitation to QSR venues.
In late 2022, McDonald’s opened a to-go-only location outside of Dallas, TX with a lane dedicated to mobile order fulfillment via a conveyor belt. And in Q1 2024, this venue not only had a larger share of short visits compared to the other McDonald’s locations in the region, but also more visits compared to the McDonald’s average visits per venue in the Dallas-Fort Worth CBSA.
This provides further support for the power of fast order fulfillment to drive QSR visits, with customers motivated by the prospect of getting in and out quickly.
The success of the fast-food segment is even driving other restaurants to borrow typical QSR formats – especially during time slots when people are most likely to grab a bite to eat on the go.
In September 2023, full-service leader Applebee’s opened a new format: a fast casual location focusing on To Go orders in Deer Park, NY, featuring pick-up lockers for digital orders and limited dine-in options without table service.
And the new format is already attracting outsized weekday and lunchtime crowds. In Q1 2024, 20.5% of visits to the chain’s To Go venue took place during the 12:00 PM - 2:00 PM time slot, while the average Applebee’s in the New York-Newark-Jersey City CBSA received less than 10% of its daily visits during that daypart. The new restaurant also drew a significantly higher share of weekday visits than other nearby venues.
This suggests that takeaway-focused venues could help full-service chains grow their visit share during weekdays and the coveted lunch rush, when consumers may be less inclined to have a sit-down meal.
An additional factor contributing to QSR and Fast Casual success in 2024 may be the rise of chicken-based chains. Chicken is a versatile ingredient that has remained relatively affordable, which could be contributing to its growing popularity and the rapid expansion of several chicken chains.
Comparing the relative visit share (not including delivery) of various sub-segments within the wider Fast Casual & QSR space showed that the share of visits to chains with chicken-based menus has increased steadily between 2019 and 2023: In Q1 2024, 15.3% of Fast Casual & QSR visits were to a chicken restaurant concept, compared to just 13.4% in Q1 2019.
The strength of chicken-based concepts is also evident when comparing average visits per venue at leading chicken chains with the wider Fast Casual & QSR average.
Both Chick-fil-A, the nation’s predominant chicken chain, and Raising Cane’s, a rapidly expanding player in the fast-food chicken space, are receiving significantly more visits per venue than their Fast Casual & QSR peers: In Q1 2024, Raising Cane’s and Chick-fil-A restaurants saw an average of 153.0% and 237.7% more visits per venue, respectively, compared to the combined Fast Casual & QSR industries average.
The elevated traffic at chicken chains likely plays a part in their profitability per restaurant relative to other Fast Casual & QSR concepts with more sizable fleets.
QSR and Fast-Casual chains are also particularly adept at generating seasonal visit spikes through unique Limited Time Offers and holiday promotions adapted to the calendar.
Arby’s recently launched a 2 for $6 sandwich promotion on February 1st, with two of the three sandwich options on promotion being fish-based in an apparent attempt to entice diners eschewing meat in observance of Lent. The company also brought back a specialty fish sandwich, likely with the goal of further appealing to the Lent-observing demographic.
The offers seem to have driven significant traffic spikes, with foot traffic during the promotion period significantly higher than the January daily visit average. And traffic was particularly elevated during Lent – which this year fell on Wednesday, February 14th through Thursday, March 28th, with visits spiking on Fridays when those observing are most likely to seek out fish-based meals.
Some of the elevated visits in the second half of Q1 may be attributed to the comparison to a weaker January across the dining segment. But the success of the fish-forward promotion specifically during Lent suggests that the company’s calendar-appropriate LTO played a major role in driving visits to the chain.
Shorter-term promotions – even those lasting just a single day – can also drive major visit spikes.
Since 1991, White Castle has transformed its fast-food restaurants into a reservation-only, “fine-dining” experience for dinner on Valentine's Day. In 2024, Valentine’s Day fell on a Wednesday, and White Castle’s sit-down event drove a 11.8% visit increase relative to the average Wednesday in Q1 2024 and a 3.9% visit increase compared to the overall Q1 2024 daily average.
The elevated visit numbers over Valentine’s Day are even more impressive when considering that a full-service dining room can accommodate fewer visitors than the drive-thrus and counter service of White Castle’s typical QSR configuration. The spike in February 14th visits may also be attributed to an increased number of diners showing up throughout the day to take in the Valentine’s Day buzz.
QSR and Fast-Casual dining are having a moment. And the data shows that a combination of factors – including fast and efficient service, the rising popularity of chicken-based dining concepts, and effective LTOs – are all playing a part in the categories’ recent success.
