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While a state’s share of brick-and-mortar retail visits generally tracks with its share of the U.S. population, the chart below shows that the relationship is not perfectly proportional. Some states, such as Texas and Florida, generate a larger share of retail traffic than their population size alone would suggest, while others, such as California and New York, account for a smaller portion of visits relative to their population base.
Mapping each state’s share of retail visits to its share of the population reveals a clear geographic pattern: Across much of the Sun Belt, retail visits tend to over-index relative to population, while under-indexing is more common along the West Coast and in parts of the Northeast.
Several structural dynamics may help explain this regional divide. Migration into Sun Belt markets has been driven in part by lower costs of living, and once there, households may have more discretionary income relative to high-cost coastal markets – supporting more frequent in-person shopping trips. At the same time, consumer behavior differs across regions: in higher-cost coastal and Northeastern markets, shoppers may be more likely to consolidate trips or shift spending online, contributing to fewer retail visits per capita.
For retailers and CRE professionals, these patterns suggest that a data-driven expansion strategy should account not just for population growth, but for how and where consumers choose to shop across regions.
Sun Belt markets may offer outsized opportunities for physical retail expansion, as higher-than-expected foot traffic signals strong in-person engagement and potential demand for additional brick-and-mortar supply. Conversely, in coastal and Northeastern markets, where visits under-index and e-commerce adoption is higher, success may depend more on experiential retail, premium formats, or omnichannel integration rather than footprint growth alone.
For more data-driven retail and CRE insights, visit placer.ai/anchor.
After failing to attract a buyer for its retail operations following its February 2026 bankruptcy filing, Eddie Bauer LLC announced it would close all of its stores – though the Eddie Bauer brand will continue to be sold online and through wholesale partners. The company has pointed to headwinds such as inflation and tariff uncertainty as major factors contributing to the chapter 11 filing.
But Eddie Bauer isn’t the only brand facing these pressures – and even in today’s challenging macroeconomic environment, some apparel brands are thriving. So what other factors likely contributed to Eddie Bauer’s decline? We dove into the data to find out.
Unsurprisingly, visits to Eddie Bauer’s store fleet had been declining for some time. In 2024, year-over-year (YoY) traffic to Eddie Bauer fell 9.7% compared to just 4.1% for sportswear and athleisure brands and 3.7% for traditional apparel. And although the brand’s YoY visit gap narrowed in 2025, it remained significantly larger than that of the broader categories.
Alongside the company’s explanations, commentators have pointed to other challenges – including rising competition from athleisure brands, limited traction in Asian markets, and a disconnect between the company’s typical older shopper base and the younger demographic it sought to attract. Observers have also noted that the brand’s shift toward outlet malls, as it closed underperforming full-price locations, blurred its premium identity and conditioned consumers to expect deep discounts.
But location analytics also suggest another way in which Eddie Bauer’s drift towards outlet malls may have undermined the company’s brick-and-mortar performance – a mismatch between Eddie Bauer’s core audience and that of the typical outlet mall shopper.
As retail destinations that typically require a drive and center on discretionary purchases, outlet malls tend to attract visitors from areas with higher median household incomes than the nationwide average. But Eddie Bauer’s audience appears to be even more affluent – suggesting that the brand’s core customers may not have been typical bargain-hunting outlet shoppers.
At the same time, Eddie Bauer’s audience skews older and less family-oriented than that of outlet malls overall. In 2025, households belonging to ESRI ArcGIS Tapestry’s “Mature and Retired Living” segment group accounted for more than half of the brand’s captured market – significantly higher than both the nationwide average and the share seen in outlet mall trade areas.
Meanwhile, other key outlet audiences – such as families – were substantially underrepresented in Eddie Bauer’s trade areas. And despite attempts to woo Gen Z consumers, the brand attracted relatively fewer “Contemporary Households,” a younger-skewing group that includes singles, couples without children, and other non-family households.
Retail turnarounds are far from impossible – especially for legacy brands with strong recognition. But in a retail environment with little room for error, success hinges on getting every detail right. As Eddie Bauer’s experience shows, that means keeping locations, target audiences, and positioning tightly aligned, to deliver a clear, compelling value proposition.
For more data-driven retail analyses, follow Placer.ai/anchor.
Over the past several months since our last self-storage update, the industry has remained surprisingly resilient even as its primary fuel source – housing turnover – dried up. With Public Storage's recent acquisition of National Storage Affiliates, we dove into the data to understand what's driving the category's ongoing growth.
Coming out of the pandemic, demand for self-storage facilities surged due to increased migration trends and living space downsizing trends. According to Extra Space’s December 2025 Company Presentation, 12.6% of U.S. Households utilized self-storage facilities in 2023, up from below 10% before the pandemic. Our location intelligence reinforces this data, as monthly visitation trends to self-storage chains continued to grow in 2025, albeit at a slower pace than previous years (below).
Looking ahead to 2026, can this momentum continue? Home sales have improved modestly as interest rates inched downward, but the industry has had to pivot to generate growth the past few years. With that backdrop, we’ve identified four trends that will define the category in 2026.
With fewer people moving, operators had to cut prices to attract new tenants, with "street rates" declining in recent years. According to [many operators], "street rates" for a 10x10 unit dropped 10%–15% year-over-year in 2025. To compensate, major REITs (like Public Storage and Extra Space) raised rates on current tenants. Because these tenants were also locked into their housing situations, they proved incredibly "sticky" – accepting the price hikes rather than going through the hassle of moving their goods. Our data also shows an increase in the share of frequent visitors (2+ times a month) to self-storage units, reinforcing the idea that storage has become a more embedded, utility-like part of their daily lives – and further reducing their likelihood to churn even as rents rise.
If you can't move, you improve. As migration trends and housing turnover trends have slowed, there appears to be a shift in the rationale behind why customers were renting self-storage units. Instead of "moving storage," demand has shifted toward "lifestyle storage." As homeowners renovated to accommodate hybrid work setups or cleared out spare rooms for new family members, they needed temporary space. We see this with the percentage of remote workers visiting the largest self-storage chains, which has steadily increased the past several years. In turn, this helped put a floor under occupancy rates, which have stabilized in the low-90% range for REIT-managed storage properties and in the low-80% range across all operators.
The self-storage industry is seeing regional divergence. Sunbelt markets (Phoenix, Tampa, Atlanta), which saw massive migration and development booms during the pandemic, faced a supply hangover in 2025. With too many new facilities opening just as migration slowed, these markets saw the steepest drops in pricing compared to high-barrier markets in the Northeast.
However, this “saturation" could offer opportunities within this category. Recently, CubeSmart and CBRE Investment Management announced a $250 million joint venture to acquire assets in these very high-growth markets. Their first acquisition? A property in Phoenix – the poster child for recent oversupply. This move signals a critical shift for 2026: while development is slowing, institutional capital is waking up. Major players are using this period of soft pricing to acquire high-quality assets in the Sunbelt, betting that the long-term population growth will eventually absorb the current supply glut.
While standard drive-up units remain the bread and butter of the consumer self-storage industry, 2025 saw a continued shift toward climate-controlled solutions as a key revenue driver. New development throughout 2025 and into 2026 has skewed heavily toward 100% climate-controlled facilities. As consumers store higher-value items – such as electronics, wine, and collectibles – rather than just "garage overflow," they have proven willing to pay a higher premium for strict humidity and temperature regulation.
Simultaneously, investors tracking the self-storage sector have historically looked to industrial cold storage (refrigerated warehousing for food and pharma) as a parallel play, given both asset classes benefit from similar "last-mile" logistics tailwinds. However, the 2026 outlook for the industrial side has shifted significantly.
While the rise of online grocery and pharmaceutical delivery initially made refrigerated warehousing a defensive darling, the sector is now digesting a massive pandemic-era development boom. The U.S. industrial cold storage market is currently facing a notable supply glut. As industry leader Americold recently highlighted, "[O]ver the last few years, it's in excess of 15% of incremental capacity that's been added mainly by a lot of new market entrants whose business model is to get a little bit of scale and then try to transact."
This creates a split narrative for 2026: while consumer climate-controlled self-storage continues to capture premium yields, the industrial cold storage sector is entering a period of recalibration, forcing operators to focus on absorbing excess capacity and improving efficiency rather than breaking ground on new builds. We see this in visitation trends to cold-storage leaders Americold and Lineage, where visits continue to trend downward versus 2022 as these chains see an increase in new competitors.
As we head deeper into 2026, the industry is watching for the "thaw." If interest rates moderate and housing turnover picks up, street rates could rally quickly. But until then, the name of the game is consolidation and efficiency. Expect more REITs to follow CubeSmart’s lead, partnering with institutional capital to scoop up modern, climate-controlled assets while smaller operators struggle to compete in a low-volume environment.
For more data-driven CRE insights, visit placer.ai/anchor.
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Recent McDonald's menu additions such as the annual Shamrock Shake release and the Big Arch Burger pilot appear to have generated only a modest lift in McDonald’s foot traffic. Although visits increased 5.5% year-over-year during the week of February 16th 2026 – the week of the Shamrock Shake's launch – traffic the following week dipped -0.5%, suggesting the seasonal item generated only a short-lived bump rather than a sustained lift in visits. And the heavily publicized Big Arch generated just a 2.2% YoY traffic boost during its launch week of March 2nd to March 8th 2026 – although performance may strengthen as the item gains traction with consumers.
So while these LTOs did generate modest traffic lifts for the chain, the impact was relatively muted compared to some of last year’s stronger performers, such as McDonald’s Grinch Meals. These results may suggest that consumers are becoming increasingly selective in their spending – potentially making it more difficult for QSR chains to rely on LTOs alone to drive meaningful traffic momentum without additional value-oriented offerings.
While recent LTOs delivered only modest gains on their own, pairing LTOs with a clearer value proposition – such as the upcoming McValue 2.0 – may prove more effective, with limited-time items drawing attention and value-focused offerings encouraging repeat visits. In a price-sensitive environment, this dual strategy could drive a more sustainable traffic lift than product innovation or value promotions alone.
For more data-driven restaurant insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Confidence in physical retail remains solid this year. More than 55% of survey respondents said they feel confident or very confident about brick-and-mortar performance in 2026, while only around 20% expressed concern.
This sentiment aligns with the broader performance of the sector. The chart below shows two consecutive years of modest but positive retail visit growth, with year-over-year (YoY) gains hovering around 1%. While that pace reflects a relatively stable – rather than booming – environment, it reinforces the idea that physical retail continues to demonstrate resilience despite macroeconomic uncertainty.
Still, the results also highlight an element of caution. Nearly half of respondents reported feeling neutral or concerned about the coming year, suggesting that while the foundation for brick-and-mortar retail remains strong, industry leaders are watching economic conditions closely.
At the same time, most respondents believe online retail will continue to grow faster than physical stores. Nearly 70% said they expect e-commerce to outpace brick-and-mortar growth over the next twelve months.
This outlook is hardly surprising given e-commerce’s smaller starting point and the ongoing digital expansion across the retail landscape. But crucially, the expectation of stronger online growth does not translate into pessimism about stores. Nearly a third of respondents said they were actually more bullish on physical retail than on e-commerce.
These findings suggest the industry has moved beyond the once-dominant narrative that e-commerce would inevitably replace physical retail. Instead, the data reflects a growing consensus that the two channels are increasingly complementary – a story also supported by visit data, which shows e-commerce activity growing faster than brick-and-mortar retail even as both continue to expand. The rise of online retail doesn’t reduce the necessity of physical stores – it pushes retailers, brands, and landlords alike to develop clearer strategies for how online and offline channels work together to create a seamless consumer journey that leverages the unique advantages of each.
When we asked professionals about the role agentic AI could play in retail in the coming years, our expectation was a resounding vote for the lift it would provide e-commerce. And indeed, 44% of respondents said they expect agentic AI to increase the share of online retail.
However, reflecting the growing recognition that retail’s future lies in more harmonized commerce, 34% of respondents said they believe agentic AI will lift all boats – increasing incremental growth across commerce more broadly.
This is a significant signal. It reinforces the idea that innovation, whether centered on physical or digital shopping, is most powerful when it creates value across the entire ecosystem. Rather than viewing technology as a zero-sum competition between channels, many retail leaders increasingly see tools like AI as ways to strengthen the overall shopping experience. And that perspective makes it more likely that retailers and brands will evaluate new technologies through a broader lens that prioritizes integrated commerce.
Understanding why consumers visit stores remains central to shaping the next phase of brick-and-mortar retail. When survey participants were asked to identify the key drivers of in-store visits, tactile experiences topped the list, with nearly 80% of respondents pointing to the ability to see, touch, and try products as among the biggest advantages of physical retail. Another 70% highlighted the enjoyment of the in-store shopping experience itself – emphasizing another element that is difficult to replicate online.
At the same time, respondents expressed skepticism about some of the strategies often cited as drivers of store traffic. Only 12% identified services such as buy-online-pickup-in-store (BOPIS) or in-store returns as major traffic drivers. This suggests that while these services are important components of omnichannel retail – reflected, for example, in a growing share of short in-store visits across industries – they may not yet be fully integrated into shopping journeys in ways that maximize their potential.
Perhaps most surprisingly, only 30% of respondents said stores excel at inspiring shoppers to discover new products. Yet this capability may represent one of brick-and-mortar retail’s greatest untapped opportunities. Physical environments are uniquely positioned to spark discovery through merchandising, layout, and experiential elements – factors that can expand baskets and deepen customer engagement.
Industry sentiment also varies significantly across retail segments, with sector-level expectations closely tracking last year’s visit performance. When asked whether they expected various categories to grow, remain stable, or decline over the next twelve months, respondents were more likely to express confidence in continued growth or stability for segments that experienced stronger YoY traffic trends in 2025.
Wholesale clubs, which saw visits rise 5.0% YoY in 2025, topped the list – with 97% of respondents expecting growth or stability in the months ahead, followed by grocery stores at 96%. The strength of both sectors reflects broader consumer trends, including suburban living, increased home cooking, and a heightened focus on value and wellness.
Still, respondents are significantly more bullish on wholesale clubs than on traditional grocery stores: Breaking down the growth / stability outlook down further, 61% of respondents expect clubs to see continued growth, compared with about 35% for grocery stores.
One reason may be the club model’s ability to capture large shopping baskets. While consumers today are increasingly willing to visit multiple stores to find the best value or selection, club retailers excel at capturing a significant share of the shopping list once they secure the visit. Grocery stores, on the other hand, attract frequent trips – but these may include fewer items as shoppers spread spending across multiple retailers. This dynamic may push grocers to focus more heavily on specialization, differentiated offerings, and higher value per visit.
Mass merchandisers such as Walmart and Target also received strong confidence scores, reflecting Walmart’s recent performance and expectations surrounding Target’s ongoing turnaround strategy. Meanwhile, discount and dollar stores – another category that has performed well recently – were widely expected to remain stable, with fewer respondents predicting continued rapid growth for the sector in the months ahead.
There are few sectors we love talking about more than malls. Several years ago, the prevailing expectation was of a perpetual decline for the sector as a whole. But the “death of the mall” narrative has quickly diminished – or at least evolved. In our survey, 54% of respondents expected continued success for Tier 1 malls, while 30% anticipated decline across all mall types. Only 16% expected Tier 2 malls to perform well, and less than half of those believed that success would extend further down the tier ladder.
This largely aligns with visit data, with top-tier indoor malls driving significant success in recent years – a trend that will likely be further reinforced by the continued shift of key audiences toward the suburbs.
However, the potential of Tier 2 malls remains an area worth watching. A major part of the success of top malls has been a shift away from heavy concentrations of apparel and beauty toward more diverse tenant mixes, along with a stronger emphasis on elevated dining and experiences. This has been a critical element for the highest-performing malls. But in an environment where space is increasingly at a premium – and where less space is being dedicated to apparel and beauty in these top locations – a significant opportunity may emerge for Tier 2 malls to provide a stage for retailers that can no longer find a home in the most sought-after centers.
The result is an opportunity for these properties to become the “big fish” in smaller ponds, particularly if they focus on building tenant mixes that complement major regional players rather than compete with them directly. Executed well, this strategy could reduce direct competition while creating more destinations where consumers want to spend time.
Industry sentiment, especially when combined with visit data, offers a valuable snapshot of how retail is likely to evolve in the year ahead. Together, they point to a sector defined by steady physical retail performance, growing integration between online and in-store channels, optimism around technologies like AI, and shifting opportunities across segments from wholesale clubs and grocery to evolving mall formats.
For more data-driven retail insights visit Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Swig, the Utah-born drive-thru concept that helped popularize customizable dirty sodas, has evolved from a regional novelty into one of the fastest-growing beverage chains in the country. Known for mixing classic soft drinks with flavored syrups, creams, and fruit add-ins – alongside cookies and pretzel bites – the brand has expanded well beyond its Mountain West roots.
This expansion is fueled by significant online hype, with new locations often generating lines that wrap around the block and leave some customers waiting over an hour to try their first drink. And as the brand pushes deeper into the Sunbelt and beyond, location analytics offer a window into how this growth is impacting traffic trends and reshaping the brand's audience.
Unsurprisingly, the data shows that as Swig has expanded its footprint, it has successfully grown its overall traffic. In February 2026, visits to the chain were 137.9% higher than in February 2023 – and up 30.7% year-over-year compared to February 2025.
The data also shows the emergence of a clear seasonal pattern, with visits to Swig peaking each year in the summer as people seek out cool soda treats to beat the heat. Notably, the magnitude of the summer peak in 2025 was larger than ever before, suggesting that as the chain becomes more mainstream, its seasonal appeal may be increasing. But the dramatic increase in off-season visits as well shows that Swig is successfully building a loyal customer base that craves its offerings year-round.
This rapid growth is also leading to a meaningful broadening of Swig’s customer base. While the chain’s trade areas still remain affluent relative to the average U.S. household, the median household income (HHI) of its captured market is dropping as it reaches a more varied demographic.
And while "Wealthy Suburban Families" and "Upper Suburban Diverse Families" remain Swig’s largest audience segments, their total share of the market has edged down as engagement deepens across additional cohorts. This includes, notably, households in Blue Collar Suburbs who are now overindexed at 8.1% of Swig’s captured market, compared to a 6.9% nationwide baseline.
As Swig continues its transition from a niche favorite to a broad staple, it will inevitably face the challenges of sustained growth, such as maintaining unit-level productivity and operational consistency. However, for now, the data and the visible excitement surrounding new openings suggest that the dirty soda pioneer still has plenty of fizz left.
For more data-driven dining analyses follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
The first Lollapalooza – a four-day music festival – took place in 1991. Chicago’s Grant Park became the event’s permanent home (at least in the United States) in 2005, drawing thousands of revelers and music fans to the park each year.
This year, the festival once again demonstrated its powerful impact on the city. On August 1st, 2024, visits to Grant Park surged by 1,313.2% relative to the YTD daily average, as crowds converged on the park to see Chappell Roan’s much-anticipated performance. And during the first three days of the event, the event drew significantly more foot traffic than in 2023 – with visits up 18.9% to 35.9% compared to the first three days of last year’s festival (August 3rd to 5th, 2023).
Lollapalooza led to a dramatic spike in visits to Grant Park – and it also attracted a different type of visitor compared to the rest of the year.
Analyzing Grant Park’s captured market with Spatial.ai’s PersonaLive dataset reveals that Lollapalooza attendees are more likely to belong to the “Young Professionals” and “Ultra Wealthy Families” segment groups than the typical Grant Park visitor.
By contrast, the “Near-Urban Diverse Families” segment group, comprising middle-class diverse families living in or near cities, made up only 6.5% of visitors during the festival, compared to 12.0% during the rest of the year.
Additionally, visitors during Lollapalooza came from areas with higher HHIs than both the nationwide baseline of $76.1K and the average for park visitors throughout the year. Understanding the demographic profile of visitors to the park during Lollapalooza can help planners and city officials tailor future events to these segment groups – or look for ways to make the festival accessible to a wider range of music lovers.
Lollapalooza’s impact on Chicago extended beyond the boundaries of Grant Park, with nearby hotels seeing remarkable surges in foot traffic. The Congress Plaza Hotel on South Michigan Avenue witnessed a staggering 249.1% rise in visits during the week of July 29, 2024, compared to the YTD visit average. And Travelodge on East Harrison Street saw an impressive 181.8% increase. These spikes reflect the festival’s draw not just for locals but for out-of-town visitors who fill hotels across the city.
The North Michigan Avenue retail corridor also enjoyed a significant increase in foot traffic during the festival, with visits on Thursday, August 1st 56.0% higher than the YTD Thursday visit average. On Friday, August 2nd, visits to the corridor were 55.7% higher than the Friday visit average. These numbers highlight Lollapalooza’s role in driving economic activity across Chicago, as festival-goers venture beyond the park to explore the city’s vibrant retail and hospitality offerings.
City parks often serve as community hubs, and Flushing Meadows Corona Park in Queens, NY, has been a major gathering point for New Yorkers. The park hosted one of New York’s most beloved summer concerts – Governors Ball – which moved from Governors Island to Flushing Meadows in 2023.
During the festival (June 9th -11th, 2024), musicians like Post Malone and The Killers drew massive crowds to the park, with visits soaring to the highest levels seen all year. On June 9th, the opening day of the festival, foot traffic in the park was up 214.8% compared to the YTD daily average, and at its height, on June 8th, the festival drew 392.7% more visits than the YTD average.
The park also hosted other big events this summer – a July 21st set by DMC helped boost visits to 185.1% above the YTD average. And the Hong Kong Dragon Boat Festival on August 3rd and 4th led to major visit boosts of 221.4% and 51.6%, respectively.
These events not only draw large crowds, but also highlight the park’s role as a space where cultural and civic life can find expression, flourish, and contribute to the health of local communities.
Analyzing changes in Flushing Meadows Corona Park’s trade area size offers insight into how far people are willing to travel for these events. During Governors Ball, for example, the park’s trade area ballooned to 254.5 square miles, showing the festival's wide appeal. On July 20th, by contrast, when the park hosted several local bands and DJs, the trade area was a much more modest 57.0 square miles.
Summer events drive community engagement, economic activity, and civic pride. Cities that invest in their parks and event hubs, fostering lively and inclusive spaces, can create lasting value for both residents and visitors, enriching the cultural and social life of urban areas.
For more data-driven civic stories, visit Placer.ai.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
