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We’ve seen mall operators investing in tenants, such as when Simon and Brookfield invested in JCPenney. Of late, outlet operators such as Tanger are scooping up open-air mixed use centers. Walmart’s latest move to purchase Monroeville Mall in Allegheny, PA is also turning heads. What do all these purchases have in common? A desire to diversify.
Over the years, Walmart has experimented beyond retail by adding grocery, optical, pharmacy, and healthcare. Walmart is now working on the Monroeville Mall with Cypress Equities, who position themselves as partners for “distinctive retail, residential, hospitality and mixed-use opportunities.’’ Analyzing visits to some of their properties – including Bayshore Mall in Glendale, WI and Legacy Square in Linden, NJ – reveals Cypress’ strong track record in managing successful shopping centers.
Legacy Square in particular saw impressive visit growth in 2024 – perhaps thanks to Cypress Equity’s investments in the center’s recent renovation. The project included opening a Walmart supercenter anchor followed by the addition of popular retailers and dining chains as well as a c-store and a medical facility – services that are increasingly coming to mixed-use centers.
And the data suggests that the redevelopment has been a success: In 2024, a variety of retailers and dining chains at Legacy Square – including Walmart, Starbucks, Verizon, and Mattress Firm – received significantly more visits per square foot than the New Jersey statewide average for each chain. The success of the Legacy Square redevelopment sheds some light on Walmart’s choice to partner with Cypress Equities on the Monroeville mall project.
The current performance at Monroeville Mall shows that visitation to the mall has declined most months compared to last year, with the exception of November when visits were likely boosted by a strong Black Friday.
At the same time, the mall’s trade area includes a wide array of consumer segments – from budget conscious singles to affluent families to middle income older folks – suggesting that the mall has significant potential to increase its visitations from a variety of audience segments.
Walmart's strategic acquisition and redevelopment of Monroeville Mall, in partnership with Cypress Equities, reflects a broader industry trend towards diversification and the creation of mixed-use destinations. By leveraging Cypress's proven success in revitalizing properties like Legacy Square, Walmart may well transform a struggling mall into a thriving community hub, catering to a diverse demographic and further solidifying its position in the evolving retail landscape.
It almost feels like a throwback to the COVID era, with more people raising backyard chickens – but this time, it’s driven by skyrocketing egg prices due to bird flu. So, what’s the trickle-down effect on food and retail establishments? Breakfast-focused restaurants, where eggs are a staple – from classic dishes like eggs with bacon, sausage, potatoes, and toast to essential ingredients in pancakes and waffles – are feeling the impact most acutely.
According to a recent USDA report, retail egg prices increased by 13.8% in January 2025, following an 8.4% rise in December 2024. The agency has now revised upwards its initial forecast of a 20% increase in egg prices for 2025 and now projects a 41.1% rise for the year. Data from the U.S. Bureau of Labor Statistics on the average price of a dozen large Grade A eggs also highlights the significant nature of this recent price surge from a historical perspective.
To offset this unprecedented surge in egg prices, several breakfast chains have implemented surcharges on egg-based menu items in February. Waffle House introduced a 50-cent surcharge per egg across all its locations. Similarly, Denny's added surcharges across its 1,500 locations, with fees varying based on regional impacts. Other establishments, such as Biscuitville, also imposed similar surcharges to manage escalating expenses. These measures reflect the industry's efforts to navigate the financial strain caused by the egg shortage while striving to maintain menu affordability for customers.
Broadly speaking, foot traffic across much of the retail and dining sector declined as February progressed, likely due to factors such as post-holiday spending pullbacks, decreased consumer confidence, weather, and other macroeconomic conditions. However, breakfast-first chains–including IHOP, Denny’s, Waffle House, Broken Yolk Cafe, Huddle House, Bob Evans Restaurant, Another Broken Egg Cafe, and Silver Diner have underperformed other retail and restaurant chains in our Placer 100 index.
Year-to-date weekly visitation trends for the largest breakfast-focused chains show that First Watch and Silver Diner are the only brands with positive year-over-year growth. In contrast, chains that implemented egg price surcharges like Waffle House and Denny’s have understandably underperformed compared to the broader category.
Silver Diner and First Watch also pull visitors from higher-income trade areas (below), which allows them to absorb costs more effectively without risking a decline in visitation.
The surge in egg prices, which has compelled many breakfast chains to introduce surcharges, already seems to be having an impact on visitation trends to egg-forward restaurant chains. Dining concepts catering to higher-income consumers – or those less reliant on breakfast visitation – are likely to have more success weathering the current challenges.
For more data-driven dining insights, visit placer.ai.
With Q1 2025 in full swing, we dove into the data to see how Darden Restaurants, Inc. – the force behind Olive Garden, LongHorn Steakhouse, and eight additional brands – fared throughout 2024 and how things are shaping up at the start of 2025.
During the three month period ending November 24th, 2024, Darden reported a 2.4% year-over-year (YoY) increase in same-restaurant sales, even as consumers continued trading down and cutting back on discretionary spending. And though Darden hasn’t been immune to the headwinds affecting the full-service restaurant sector – its overall foot traffic dipped 1.7% in Q4 2024 – the company still closed out the year with a 1.0% increase in visits compared to 2023.
With more than 900 locations nationwide, Olive Garden is Darden’s biggest brand by far. And a look at recent monthly visitation trends shows that despite challenges, the chain held its own in 2024. On a yearly basis, visits to Olive Garden remained essentially flat in 2024 (-0.3% YoY). And several months saw positive visit growth – likely bolstered by the chain’s popular Never Ending Pasta Bowl promotion, which ran from August 26th (a week earlier for club members) to November 17th. (The chain’s October YoY visit dip may reflect a different promotional schedule in 2023, when the offer began in mid- or late-September, driving heightened demand in October.)
But Darden’s most consistent growth driver over the past several months has been LongHorn Steakhouse. The casual dining steakhouse posted a 4.4% YoY visit increase in 2024, with six of the past eight months showing positive growth. And though February 2025 saw a minor weather- and calendar-driven dip, a strong rebound during the week of February 24th suggests continued momentum.
Taking a broader look at LongHorn Steakhouse’s trajectory reveals just how consistently the chain has outperformed. Since Q1 2023, LongHorn has posted steady YoY quarterly visit gains, each quarter building on the momentum of the last. Affordable, high-quality steaks continue to resonate especially well with today’s consumers, as they seek to stretch their dining dollars to the max.
All things considered, Darden has proven remarkably resilient in a dining landscape marked by cautious consumer spending. As 2025 unfolds, expect the company’s dual emphasis on iconic promotions at Olive Garden and consistent value-driven steak offerings at LongHorn to remain key to its continued success. And if current trends hold, Darden is poised to further solidify its standing as one of the industry’s top full-service dining operators.
For more data-driven dining insights, visit placer.ai.
How did the activewear and sporting goods segment fare throughout 2024? We dove into foot traffic for Nike, lululemon, and DICK’S Sporting Goods to find out.
Nike experienced strong visitation throughout 2024, with increases in all but one quarter. Visits were especially elevated in the first half of the year, likely related to the store fleet expansion in the second half of 2023. While visits slowed in Q4, Nike has also recently returned to its wholesale partnerships, allowing continued engagement across channels.
The brand also excelled during the holiday season, with December delivering the busiest weeks of the year. Weekly visits to the brand spiked 76.7% on December 16th and 75.7% on December 23rd relative to 2024’s weekly visit average, with the first spike possibly driven by gift-seekers, and December 23rd’s spike likely driven by Nike’s End of Season sale. The week of Black Friday also provided a visit boost of 51.2%. These visit increases highlight the impact of sales and special retail occasions on the brand, proving that consumers remain highly responsive to promotions.
Lululemon enjoyed steady visit growth in all quarters of 2024, with Q4 2024 experiencing visit growth of 2.4% YoY. These numbers come on the heels of the brands’ successful expansion and growth plan, which saw lululemon focus on product innovation and increase its retail footprint both in local and international markets.
The brand also excelled during the holiday season, with the week of December 23rd marking lululemon’s highest-visited week of the year as traffic increased by 104% compared to the 2024 weekly average. This increase may be related to lululemon’s highly anticipated End of Year sale – one of the few occasions when the brand offers store-wide discounts – or by last-minute holiday shoppers. Lululemon tends to limit its sales events, creating a sense of urgency around them. By maintaining a “blink-and-you’ll-miss-it” approach to discounts, lululemon can create major visit spikes when sales take place, driving significant shopper engagement – and foot traffic.
DICK’S Sporting Goods emerged as a major retail winner during the pandemic and its aftermath, delivering strong foot traffic for several consecutive years. And while YoY visits began to slow in late 2023 and throughout 2024, the declines were relatively minor.
Some of the visit declines may be attributed to store closures over the past year, including high-profile locations such as the South Loop store in Chicago. Still, DICK’S remains a dominant player in the sporting goods sector, continuing to draw strong consumer interest.
Like Nike and lululemon, the holiday season provided DICK’S with a significant visit boost – visits surging 96.0% and 61.5% during the weeks of December 16th and 23rd, respectively, compared to the 2024 weekly visit average. But DICK’S also got a major visit boost during the back-to-school season, reinforcing its year-round relevance.
Nike, Lululemon, and DICK’S are well-positioned as 2025 begins, with new marketing strategies keeping both the brands and their audiences engaged. Will these visitation trends continue throughout 2025?
Visit Placer.ai to keep up with the latest data-driven retail insights.
The Placer 100 Index for Retail & Dining is a curated, dynamic list of leading chains operating across the United States. It includes chains from a variety of industries, such as superstores, grocery, dollar stores, apparel, full-service dining, QSR, and more.
In February 2025, foot traffic to the Placer 100 Index for Retail & Dining declined by 4.7% year over year (YoY), marking the steepest drop in the past twelve months. And although the comparison to a 29-day February in 2024 drove most of the dip, other factors also contributed to the negative trend. Shaky consumer confidence may have caused some consumers to cut down on shopping and dining out. And the severe winter storms and polar vortex that impacted much of the United States last month likely contributed significantly to the decline, especially given the comparison to an unusually mild February 2024.
An analysis of February 2025 foot traffic trends across the continental United States highlights the likely impact of last month’s extreme weather on retail and dining visitation patterns. While February 2025 was slightly warmer than average nationwide, temperature fluctuations varied significantly by region. Parts of the Southwest and Southeast experienced unusually high temperatures, whereas the Midwest, Central, and Northeast regions faced successive snow storms and sharp temperature drops. These regions also experienced the steepest foot traffic declines, with Kansas seeing the largest drop (-9.0%). By contrast, states with milder climates – such as New Mexico, California, Arizona, and Florida – experienced more modest decreases in visits, though they were still affected by February 2025’s shorter calendar.
Still, even amidst the inclement weather, some chains bucked the trend, enjoying YoY visit boosts last month. Chili’s Grill & Bar maintained its top position for both total visits and average visits per location, continuing the winning streak it sparked with its enhanced 3 For Me value meal in late April 2024. Barnes & Noble also did well, as did value-oriented top performers like Crunch Fitness, Aldi, Trader Joe’s, Five Below, and Ollie’s Bargain Outlet. CVS and LA Fitness also saw positive YoY average visit-per-location growth, highlighting the success of recent rightsizing moves. And several other chains, including California-based In-N-Out Burger, also emerged ahead of the pack.
Bath & Body Works was another major retailer to claim a top spot in February’s Placer 100 Index, with both overall visits (+8.7%) and average visits per location (+6.6%) elevated YoY – bolstered in part by a wildly successful Disney collaboration that clearly resonated.
On February 16th, 2024, the body care and fragrances retailer launched a line of Disney Princess-inspired fragrances, available both in-store and online. Enthusiastic fans of Cinderella, Tiana, Ariel, Belle, Moana, and Jasmine flocked to the chain, resulting in a remarkable 69.3% increase in visits on the launch day compared to an average year-to-date Sunday. And traffic remained elevated on the following Sunday as well (+10.0%), underscoring the power of a well-chosen collab to overcome headwinds and draw crowds.
The February 2025 Placer 100 Index highlights how severe winter weather can significantly impact foot traffic, with the hardest-hit regions experiencing the steepest declines. But the performance of chains like Chili's and Bath & Body Works shows the power of strategic initiatives, such as value deals and compelling collaborations, to maintain strong visit numbers in the face of challenges. What lies ahead for retail and dining in the rest of 2025?
Follow Placer.ai's data-driven retail analyses to find out.
Discount and Dollar Stores specialize in bargain discretionary offerings –but their role as go-to destinations for essentials is not to be overlooked. We dove into the data for Dollar General, Dollar Tree, and Five Below to find out what drove their success in 2024 and what may lie ahead for the chains in 2025.
In 2024, Dollar General, Dollar Tree, and Five Below continued to expand their real estate footprints, contributing to the chains’ YoY visit growth.
Since the start of H2 2024, all three chains saw consistent monthly visit increases compared to the previous year, contributing to overall YoY traffic increases of 5.1%, 5.2%, and 12.8% for Dollar General, Dollar Tree, and Five Below, respectively. And the visit growth has continued in 2025. (The February 2025 minor visit YoY gap for Dollar General can be attributed to the calendar shift and comparison to a 29-day February in 2024).
As Dollar General, Dollar Tree, and Five Below plan to continue investing in their physical footprints in 2025 by adding stores and remodeling existing ones, visits are likely to continue on a growth trajectory.
Diving into the consumer behavior of visitors to Dollar General, Dollar Tree, and Five Below reveals that at least some of the chains’ visit growth could be due to an increase in repeat visits.
Since Q1 2023, Dollar General, Dollar Tree, and Five Below’s average visits per visitor have steadily increased compared to the previous year. In other words, the chains’ visitors are visiting more frequently than they did in the past.
This pattern may be driven by consumers’ continued prioritization of value – a trend that doesn’t look to be abating in the near-term.
Discount and dollar stores have long been hailed as treasure hunt destinations for non-necessities, but drilling down to the daily visit date reveals that consumers may be turning to these retailers for more daily essentials.
In 2024, Dollar General, Dollar Tree, and Five Below’s shares of weekday visits (Monday-Thursday) increased compared to 2023. And Five Below, perhaps best-known for its discretionary offerings in mostly durable goods categories, saw the largest boost in weekday visits of the three chains (from 45.1% in 2023 to 46.4% in 2024). This could be evidence of growing demand in the retailer’s consumable categories like snacks, health, and beauty – essential products that consumers might need to replenish mid-week.
And in part to meet the demand for everyday essentials, Dollar General, Dollar Tree, and Five Below have expanded product assortments – perhaps positioning themselves for continued weekday visit growth.
Dollar and Discount in 2025
Dollar General, Dollar Tree, and Five Below’s success in 2024 was likely driven by a variety of factors including expanding store networks, consumers’ focus on value, and the rising demand for essentials. As these trends are likely to prevail in 2025, discount and dollar chains appear poised to sustain foot traffic growth.
For more data-driven retail insights, Visit Placer.ai.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
Retail media networks (RMNs) have cemented their roles as the future – and present – of advertising. These networks enable advertisers to promote products and services through a retailer’s online properties and physical stores, when consumers are close to the point-of-purchase and primed to buy.
Today, we take a closer look at two newcomers to the retail media space: Costco Wholesale and Wawa. Both chains have an online presence – but both also excel at in-store experiences, offering unique opportunities for consumer engagement and exposure to new products.
This white paper dives into the data to explore some of the key advantages Costco and Wawa bring to the retail media table – and examine how the retailers’ physical reach can best be leveraged to help advertising partners find new audiences.
Wawa and Costco, the latest additions to the growing number of companies with retail media networks, exhibit significant advertising potential. Both brands boast a wide reach and diverse customer base, and both have access to troves of customer data through membership and loyalty programs.
Foot traffic data confirms the robust offline positioning of the two retailers. In Q1 2024, year-over-year (YoY) visits to Costco and Wawa increased 9.5% and 7.5% respectively – showing that their in-store engagement is on a growth trajectory.
And since consumers tend to spend a lot more time in-store than they do on retailers’ websites, Costco’s and Wawa’s strong brick-and-mortar growth positions them especially well to help advertisers reach new customers. In Q1 2024, the average visits to Costco’s and Wawa’s physical stores lasted 37.4 and 11.4 minutes respectively – compared to just 6.7 and 4.6 minutes for the chains’ websites. These longer in-store dwell times can be harnessed to maximize ad exposure and offer partners more extended opportunities for meaningful interactions with customers. Partners can also analyze the behavior and preferences of the two chains’ growing visitor bases to craft targeted online campaigns.
Costco’s retail media network will tap into the on- and offline shopping habits of its staggering 74.5 million members to inform targeted advertising by partners. And the retailer’s tremendous reach offers a significant opportunity to engage customers in-store.
But while Costco is dominant in some areas of the country, other markets are led by competitors like Sam’s Club and BJ’s Wholesale Club. And advertisers looking to choose between competing RMNs or hone in on the areas where Costco is strongest can analyze Costco's performance and visit share – on a local or national level – to determine where to focus their efforts.
An analysis of the share of visits to wholesalers across the country reveals that Costco is the dominant wholesale membership club in much of the Western United States. But Costco also captures the largest share of wholesale club visits in many other major population centers, including important markets like New York, Chicago, Phoenix, and San Antonio. Costco’s widespread brick-and-mortar dominance offers prospective advertising partners a significant opportunity to connect with regional audiences in a wide array of key markets.
Another one of Costco’s key advantages as a retail media provider lies in its highly loyal and engaged audience. In May 2024, a whopping 41.4% of Costco’s visitors frequented the club at least twice during the month – compared to 36.6% for Sam’s Club and 36.0% for BJ’s Wholesale.
Moreover, Costco led in average visit duration compared to its competitors. In May 2024, customers spent an average of 37.1 minutes at Costco – surpassing even the impressive dwell times at Sam’s Club and BJ’s Wholesale Club.
YoY visits per location to Costco, too, were the highest of the analyzed wholesalers, all three of which saw YoY increases. These metrics further establish the wholesaler’s position as an effective retail media provider.
Even when foot traffic doesn't show a brand’s clear regional dominance, location analytics can reveal other metrics that signal its unique potential. Take the Richmond-Petersburg, VA, designated market area (DMA), for example. In May 2024, BJ’s Wholesale Club led the DMA with 41.2% of wholesale club visits, while Costco was a close second with 37.3% of visits.
But despite BJ’s lead in visit share, Costco's Richmond audience was more affluent. Costco's visitors came from trade areas with a median household income (HHI) of $93.2K/year, compared to $73.1K/year for Sam’s Club and $89.5K/year for BJ’s. Additionally, Costco drew a higher share of weekday visits than its counterparts.
Analyzing shopper habits and preferences across chains on a local level can provide crucial context for strategists working on media campaigns. Advertisers can partner with the brands most likely to attract consumers interested in their offerings, and identify where – and when – to focus their advertising efforts.
Convenience stores, or c-stores, are emerging as destinations in and of themselves – and their rising popularity among a wider-than-ever swath of consumers opens up significant opportunities in the retail advertising space.
Wawa is a relative newcomer to the world of retail media, after other c-stores like 7-Eleven and Casey’s launched their networks in 2022 and 2023. But despite coming a bit late to the party, the potential for Wawa’s Goose Media Network is significant – thanks to a cadre of highly loyal visitors who enjoy the physical shopping experience the c-store chain offers.
In May 2024, Wawa’s share of loyal visitors (defined as those who visited the chain at least twice in a month) was 60.1%. In contrast, other leading c-store chains operating in Wawa’s market area – QuickTrip and 7-Eleven, for example – saw loyalty rates of 56.0% and 47.9%, respectively, for the same period.
Additionally, Wawa visitors browsed the aisles longer than those at other convenience retailers. In May 2024, 39.9% of Wawa visitors stayed in-store for 10 minutes or longer, compared to 29.6% at QuickTrip and 25.7% at 7-Eleven.
Wawa's loyal customer base and longer visit durations make it a strong contender in the retail media space. By harnessing this high level of customer engagement, Wawa can draw in advertisers and develop targeted marketing strategies that resonate with its dedicated shoppers.
Wawa has been on an expansion roll over the past few years, with plans to open at least 280 stores over the next decade in North Carolina, Tennessee, Georgia, Alabama, Ohio, Indiana, and Kentucky. The chain has also been steadily increasing its footprint in Florida – between January 2019 and April 2024, Wawa grew from 167 Sunshine State locations to 280, with more to come.
And analyzing changes in Wawa’s visit share in one of Florida’s biggest markets – the Miami-Ft. Lauderdale DMA – shows how successful the chain’s local expansion has been. Between January 2019 and April 2024, Wawa more than doubled its category-wide visit share in the Miami area (i.e. the portion of total c-store visits in the DMA going to Wawa) – from 19.0% to nearly 40.0%.
A look at changes in Wawa’s Miami-Ft. Lauderdale trade area shows that the chain’s growing visit share has been driven by an expanding market and an increasingly diverse audience.
In April 2019, there were some 55 zip code tabulation areas (ZCTAs) in the Miami-Ft. Lauderdale DMA from which Wawa drew at least 3,000 visits per month. By April 2021, this figure grew to 96 – and by April 2024, it reached 129.
Over the same period, the share of “Family Union” households in Wawa’s local captured market – defined by the Experian: Mosaic dataset as families comprised of middle-income, blue collar workers – nearly doubled, growing from 7.4% in April 2019 to 14.4% in April 2024.
Retail media networks that make it easier to introduce shoppers to products and brands that are closely aligned with their preferences and habits offer a win-win-win for retailers, advertisers, and consumers alike. And Costco and Wawa are extremely well-positioned to make the most of this opportunity.
Everybody loves coffee. And with some 75% of American adults indulging in a cup of joe at least once a week, it’s no wonder the industry is constantly on an upswing.
In early 2024, year-over-year (YoY) visits to coffee chains increased nationwide – with every state in the continental U.S. experiencing year-over-year (YoY) coffee visit growth.
The most substantial foot traffic boosts were seen in smaller markets like Oklahoma (19.4%), Wyoming (19.3%), and Arkansas (16.9%), where expansions may have a more substantial impact on statewide industry growth. But the nation’s largest coffee markets, including Texas (10.9%), California (4.2%), Florida (4.2%), and New York (3.5%), also experienced significant YoY upticks.
The nation’s coffee visit growth is being fueled, in large part, by chain expansions: Major coffee players are leaning into growing demand by steadily increasing their footprints. And a look at per-location foot traffic trends shows that by and large, they are doing so without significantly diluting visitation to existing stores.
On an industry-wide level, visits to coffee chains increased 5.1% YoY during the first five months of 2024. And over the same period, the average number of visits to each individual coffee location declined just slightly by 0.6% – meaning that individual stores drew just about the same amount of foot traffic as they did in 2023.
Drilling down into chain-level data shows some variation between brands. Dutch Bros., BIGGBY COFFEE and Dunkin’ all saw significant chain-wide visit boosts, accompanied by minor increases in their average number of visits per location.
Starbucks, for its part, which reported a YoY decline in U.S. sales for Q2 2024, maintained a small lag in visits per location. But given the coffee leader’s massive footprint – some 16,600 stores nationwide – its ability to expand while avoiding more significant dilution of individual store performance shows that Starbucks’ growth is meeting robust demand.
What is driving the coffee industry’s remarkable category-wide growth? And who are the customers behind it? This white paper dives into the data to explore key factors driving foot traffic to leading coffee chains in early 2024. The report explores the demographic and psychographic characteristics of visitors to major players in the coffee space and examines strategies brands can use to make the most of the opportunity presented by a thriving industry.
One factor shaping the surge in coffee visit growth is the slow-but-sure return-to-office (RTO). Hybrid work may be the post-COVID new normal – but RTO mandates and WFH fatigue have led to steady increases in office foot traffic over the past year. And in some major hubs – including New York and Miami – office visits are back to more than 80.0% of what they were pre-pandemic.
A look at shifting Starbucks visitation patterns shows that customer journeys and behavior increasingly reflect those of office-goers. In April and May 2022, for example, 18.6% of Starbucks visitors proceeded to their workplace immediately following their coffee stop – but by 2024, this share shot up to 21.0%.
Over the same period, the percentage of early morning (7:00 to 10:00 AM) Starbucks visits lasting less than 10 minutes also increased significantly – from 64.3% in 2022 to 68.7% in 2024. More customers are picking up their coffee on the go – many of them on the way to work – rather than settling down to enjoy it on-site.
Dunkin’ is another chain that is benefiting from consumers on the go. Examining the coffee giant’s performance across major regional markets – those where the chain maintains a significant presence – reveals a strong correlation between the share of Dunkin’ visits in each state lasting less than five minutes and the chain’s local YoY trajectory.
In Wisconsin, for example, 50.9% of visits to Dunkin’ between January and May 2024 lasted less than five minutes. And Wisconsin also saw the most impressive YoY visit growth (5.9%). Illinois, Ohio, Maine, and Connecticut followed similar patterns, with high shares of very short visits and strong YoY showings.
On the other end of the spectrum lay Tennessee, Alabama, and Florida, where very short visits accounted for a low share of the chain’s statewide total – under 40.% – and where visits declined YoY.
Dunkin’s success with very short visits may be driven in part by its popular app, which makes it easy for harried customers to place their order online and save time in-store. And this is good news indeed for the coffee leader – since customers using the app also tend to generate bigger tickets.
Dutch Bros.’ meteoric rise has been fueled, in part, by its appeal to younger audiences. Recently ranked as Gen Z’s favorite quick-service restaurant, the rapidly-expanding coffee chain sets itself apart with a strong brand identity built on cultivating a positive, friendly customer experience.
And Dutch Bros.’ people-centered approach is resonating especially well with singles – including young adults living alone – who may particularly appreciate the chain’s community atmosphere.
Analyzing the relative performance of Dutch Bros.’ locations across metro areas – focusing on regions where the chain has a strong local presence – shows that it performs best in areas with plenty of singles. Indeed, the share of one-person households in Dutch Bros.’ local captured markets is very strongly correlated with the coffee brand’s CBSA-level YoY per-location visit performance. Areas with higher concentrations of one-person households saw significantly more YoY visit growth in the first part of 2024. (A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice).
The share of one-person households in Dutch Bros.’ Tucson, AZ captured market, for example, stands at 33.4% – well above the nationwide baseline of 27.5%. And between January and May 2024, Tucson-area Dutch Bros. saw a 6.0% increase in the average number of visits per location. Tulsa, OK, Medford, OR, and Oklahoma City, OK – which also feature high shares of one-person households (over 30.0%) – similarly saw per-location visit increases ranging from 3.6% - 7.0%. On the flip side, Fresno, CA, Las Vegas-Henderson-Paradise, NV, and San Antonio-New Braunfels, TX, which feature lower-than-average shares of single-person households, saw YoY per-location visit declines ranging from 1.5%-9.5%.
As Dutch Bros. forges ahead with its planned expansions, it may benefit from doubling down on this trends and focusing its development efforts on markets with higher-than-average shares of one-person households – such as university towns or urban areas with lots of young professionals.
Michigan-based BIGGBY COFFEE is another java winner in expansion mode. With a growth strategy focused on emerging markets with less brand saturation, BIGGBY has been setting its sights on small towns and rural areas throughout the Midwest and South. Though the chain does have locations in bigger cities like Detroit and Cincinnati, some of its most significant markets are in smaller population centers.
And a look at the captured markets of BIGGBY’s 20 top-performing locations in early 2024 shows that they are significantly over-indexed for suburban consumers – both compared to BIGGBY as a whole and compared to nationwide baselines. (Top-performing locations are defined as those that experienced the greatest YoY visit growth between January and May 2024).
“Suburban Boomers”, for example – a Spatial.ai: PersonaLive segment encompassing middle-class empty-nesters living in suburbs – comprised 10.6% of BIGGBY’s top captured markets in early 2024, compared to just 6.6% for BIGGBY’s overall. (The nationwide baseline for Suburban Boomers is even lower – 4.4%.) And Upper Diverse Suburban Families – a segment made up of upper-middle-class suburbanites – accounted for 9.6% of the captured markets of BIGGBY’s 20 top locations, compared to just 7.2% for BIGGBY’s as a whole, and 8.3% nationwide.
Coffee has long been one of America’s favorite beverages. And java chains that offer consumers an enjoyable, affordable way to splurge are expanding both their footprints and their audiences. By leaning into shifting work routines and catering to customers’ varying habits and preferences, major coffee players like Starbucks, Dunkin’, Dutch Bros., and BIGGBY COFFEE are continuing to thrive.
