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Shake Shack traffic increased an impressive 13.7% year-over-year (YoY) in Q2 2025 while average visits per venue held relatively steady at -1.7% – indicating that the chain's aggressive expansion strategy is capturing new market share without cannibalizing existing locations.
Meanwhile, although Q2 2025 visits to Wingstop were up 3.6%, the chain's average visits per venue declined 6.3% – which may suggest that discretionary dining brands serving lower-income consumers may be experiencing pressure from tightening household budgets.
Analyzing trade area demographic data reveals that Wingstop's captured market has a median household income of $69.5K – significantly lower than Shake Shack's $97.0K. Wingstop's trade area also includes a much higher proportion of households with children.
Wingstop attracts families with tighter budgets who must stretch their dining dollars further, which likely contributed to the decline in average visits per venue during this period of economic uncertainty. Meanwhile, Shake Shack's appeals to higher-income consumers with more discretionary spending power could explain the chain's impressive visit strength despite the ongoing headwinds.
Looking at the change in visit frequency compared to 2024 also suggests that Wingstop is feeling the impact of its visitors' tighter budgets.
Wingstop still maintains a significant advantage in customer loyalty, with 16.8% to 18.1% repeat monthly visitors in H1 2025 compared to Shake Shack's 10.5% to 11.4%. But comparing these numbers to 2024 reveals that Wingstop's share of repeat visitors has declined slightly since 2024, while Shake Shack has posted modest monthly gains throughout H1 2025.
This shift suggests that budget-conscious families may be reducing their regular Wingstop visits to save money, while Shake Shack's strategic expansion is bringing locations closer to customers which could be driving increased repeat visitation.
Despite facing economic headwinds, Wingstop's continued positive visit growth and superior customer loyalty metrics demonstrate the brand's strong fundamentals and deep connection with its core family demographic.
As economic conditions stabilize, Wingstop's established customer base and proven appeal to budget-conscious families positions the chain for a strong rebound, particularly given that families with children represent a large and resilient market segment that will likely return to regular dining patterns when household budgets recover.
Visit Placer.ai/anchor for the latest data-driven dining insights.
Eyewear chain Warby Parker continues to be a disruptor. The glasses chain got its start online and made the pivot to brick-and-mortar in 2013. And while many retailers who made that move have since shifted to other retail formats, Warby Parker is pressing on – the brand has plans to open 45 new locations in 2025 alone and is partnering with Target to open store-in-stores in H2 2025.
The chain's ongoing expansion drove year-over-year (YoY) visit increases for all months of 2025 so far. Average visits per location showed more variance – average visits per venue declined 2.7% YoY in Q2 2025 – perhaps reflecting the brand's deliberate focus on market penetration and its use of stores as strategic omnichannel touchpoints rather than purely traffic-dependent locations.
Like Warby Parker, footwear brand Allbirds began online before pivoting to physical retail. But Allbirds is now going in a different direction and shrinking rather than expanding its footprint. In March 2024, the company made the strategic decision to shutter about one-third of its store fleet – and the result has been impressive. While overall visits declined YoY by -12.5% in Q2 2025, visits per location surged, increasing by 18.2% in the same period.
Monthly visits followed a similar pattern, with overall visits generally lower than they were in 2024 while visits per location were largely positive – and looking at visits since the beginning of 2025 shows that the YoY overall visit gap has also been narrowing. Visits in January 2025 were 37.1% lower than they were in January 2024, but by June 2025 that visit gap had narrowed to just 15.1%. Meanwhile, average visits per location were elevated by 13.2% YoY in June 2025. This impressive shift highlights that demand for in-store shopping at Allbirds is strong, and the decision to focus on its highest-performing stores has had the intended effect.
Warby Parker and Allbirds have taken divergent approaches to their brick-and-mortar strategy, and both chains are managing to keep things moving forward.
What will H2 look like for these brands? Visit Placer.ai/anchor for the latest data-driven retail insights.
Movie theater visits were up year-over-year in Q2 2025, but traffic generally remains significantly below 2019 levels – with the exception of Cinemark, where visits are almost on par with pre-pandemic levels. We analyzed the data to understand how movie-going behavior has changed since COVID and why Cinemark is staying ahead of the curve.
Movie theater traffic jumped year-over-year (YoY) in Q2 2025 thanks to the release of several successful blockbusters, including A Minecraft Movie, Sinners, Lilo & Stitch, and Mission Impossible: The Final Reckoning.
Still, baseline movie theater attendance remains significantly lower than it was pre-pandemic. And although YoY trends for AMC, Regal, and Cinemark were relatively consistent, comparing these chains' recent visit trends to pre-pandemic traffic reveals major differences in long-term performance.
Between July 2024 and June 2025, visits to the two largest chains – AMC and Regal – were 33.2% and 40.0% lower, respectively, than they were between July 2018 to June 2019. The visits per location gap was slightly narrower – due to rightsizing efforts that consolidated traffic into fewer movie theaters – but the data still indicates that AMC and Regal theaters are generally emptier than they were in 2018-2019.
But bucking the trend is Cinemark, which saw traffic to its flagship Cinemark brand dip just 2.6% compared to pre-COVID, while average visits per location were relatively stable at -0.8%. Thanks to this impressive recovery, Cinemark has significantly strengthened its position in the wider movie theater landscape.
A deeper look at the data confirms Cinemark's success in attracting moviegoers. Cinemark theaters average more visits both per location and per square foot, indicating that their higher visit numbers stem from fuller theaters rather than larger venues or more locations.
But just because Cinemark's visit numbers are relatively aligned with 2018-2019 traffic levels does not mean that the chain has not been impacted by the shift in post-COVID movie-going behavior.
Comparing monthly visits between July 2018-June 2019 and July 2024-June 2025 reveals increased traffic volatility at all three chains, with higher peaks and deeper valleys compared to average monthly baselines. This volatility likely stems from blockbusters playing a more central role in driving movie visits. Fewer consumers now go to movies casually – instead, they save their limited movie budgets for major releases.
The data also shows that all three chains have seen a relative drop in visits to matinee screenings (before 5 PM) along with a relative increase in late-night visits (9 PM to 1 AM) – which could also be consistent with a more intentional and less casual movie-going pattern.
And Cinemark hasn't been immune to these changes. The chain has also experienced similar monthly visit volatility, fewer matinee visits, and more late-night visits – matching the patterns seen at AMC and Regal.
So what is driving Cinemark's success? Some of the answer may lie in its strategic focus on less affluent family audiences. Compared to AMC and Regal, Cinemark attracts visitors from areas with lower median household incomes and higher concentrations of families – a positioning the chain seems to be deliberately cultivating.
Cinemark has built an ecosystem designed for budget-conscious families: their Movie Club membership includes monthly rollover ticket credits and concession discounts, while their Summer Movie Clubhouse offers discounted family packages. Select locations also feature Camp Cinemark auditoriums – screening rooms specifically designed to be child-friendly.
This strategy creates a virtuous cycle. While Cinemark's lower-income audience has tighter entertainment budgets, they're also less likely to have premium home theater setups that compete with the theatrical experience.
When these families do decide to splurge on entertainment, Cinemark's value-oriented approach and family-friendly amenities make it the logical choice – turning occasional visits into a more loyal customer base that sustains traffic even during industry-wide downturns.
While most movie theater chains continue to struggle with significantly lower attendance compared to pre-pandemic levels, the strong YoY performance suggests that the movie theater recovery story is still being written. Cinemark's success demonstrates that chains willing to adapt their strategies to serve underserved audiences can not only survive but thrive in the transformed post-pandemic entertainment landscape.
For more data-driven consumer insights, visit placer.ai/anchor.
Major retailers held promotional events around Amazon's Prime Day sales event. How did the promotional events impact retail foot traffic? And what does the data reveal about the state of consumers going into the second half of 2025?
Comparing daily visits to major retailers during their July campaigns against same-day YTD averages (e.g., Sunday July 6th traffic versus average Sunday visits in 2025) reveals that sales primarily boosted weekday traffic. Visits increased Monday through Friday during the promotional periods, but every retailer that extended its campaign to Saturday – typically the busiest in-store shopping day – experienced traffic declines compared to YTD Saturday averages.
Individual retailer analysis shows Best Buy achieved the strongest response, with visits increasing 13.2% to 21.9% between July 7th and 11th compared to same-day YTD averages, and the final day (Sunday July 13th) posting a 7.2% increase. Conversely, Dollar General saw the weakest performance – only three of seven promotional days generated visit increases, all remaining in low single digits.
This pattern suggests consumers leveraged sales for big-ticket purchases at discounts but didn't use the opportunity to stock up on lower-priced items.
Comparing average daily visits during 2024 and 2025 July campaigns shows generally lower in-store traffic this year. Timing likely played a role – except for Best Buy, all analyzed retailers ran their 2024 campaigns before Amazon Prime Day, while this year all five overlapped with Amazon's event. This means that, unlike in 2024, Target, Walmart, Kohl's, and Dollar General directly competed with Amazon Prime Day in 2025, potentially driving the in-store traffic decline.
This calendar shift makes Walmart's performance particularly noteworthy. Average daily visits during "Walmart Deals" increased 8.9% compared to last year – despite facing direct Amazon competition for the first time.
Walmart's strength may stem from its recent "Who Knew?" advertising campaign, which may have kept the retailer top-of-mind for many customers during this period of intense retail competition.
The YoY visit growth during July campaigns represents another milestone in the company's turnaround and brand refresh, demonstrating the legacy retailer's continued relevance in today's competitive retail landscape.
The data reveals that consumers approached July 2025 promotional events with strategic intent, focusing on high-value purchases during convenient weekday shopping windows rather than impulse buying across all categories.
Walmart's standout performance amid increased competition suggests that strong brand messaging and strategic positioning can overcome market headwinds, providing optimism for retailers heading into the second half of 2025.
For more data-driven retail insights, visit placer.ai/anchor.
McDonald's recent re-introduction of the snack wrap joins the recent wave of nostalgia-driven menu innovations – and initial data suggests that the fan-favorite is already driving up visits to the chain. On July 10th – the day of the launch – McDonald's traffic nationwide was up 15.0% compared to the 2025 YTD daily average and 11.4% higher than the YTD Thursday average, and visits remained high on Friday and Saturday as well.
The Snack Wrap's return comes at a critical time for McDonald's, as the chain continues to lean on menu innovations to turn around its recent traffic plateau plateau and sales dips.
Will the initial excitement translate into a sustained visit hike?
Visit placer.ai/anchor for the latest data-driven dining analysis.
Chipotle and McDonald’s are two major players in the fast-casual and quick-service dining scene. With the year's first half behind us, we take a look at how foot traffic to these dining giants performed – and what might lie ahead in the second half of the year.
The wider retail and dining world continues to work through the challenges of inflation and new tariff concerns. But McDonald is focusing on its future, with major expansion plans and menu changes in the works. The chain is bringing back fan favorites, introducing new products, and debuting a new beverage line inspired by its now-defunct CosMc chain.
And the data suggests that these changes are helping drive visits, with the chain outperforming the wider QSR segment in Q2 2025. With the chain continuing its menu innovations in H2 2025 and a major expansion on the horizon, the positive Q2 2025 trends may signal a strong H2 ahead.
McDonald's expansion strategy is ambitious, with plans to open 900 locations around the country by 2027. Where should the chain open these new restaurants to ensure they meet a ready demand?
Diving into YoY same-store visits by state in H1 2025 reveals that much of McDonald's same-store visit increases were concentrated in the western United States, with the Southwest standing out as a particularly strong locus of growth. Nevada, Utah, and Arizona in particular saw YoY same-store visit growths of 4.9%, 4.2%, and 3.4%, respectively – suggesting that diners in these states may be particularly receptive to new McDonald's restaurants.
Chipotle has been a dining powerhouse over the past few years, consistently expanding its presence while maintaining visit growth. Indeed, visits to the chain increased 0.7% YoY in Q2 2025, slightly outpacing the 0.5% increase in visits for the wider fast casual segment.
Meanwhile, visits per location trends tell a slightly different story – the average number of visits per venue fell in Q2 '25 even as visits per venue remained flat in the wider fast casual segment. Some of the dip is likely due to lapping the successful Chicken al Pastor launch and to the Easter calendar shift, which made for a difficult comparison. But the dip had narrowed to just -1.5% by June 2025, suggesting that the chain may be seeing the impacts of its latest menu additions.
But even as Chipotle's visits per location trends trail slightly behind the wider fast casual segment, the chain's overall visit growth has helped capture a growing share of fast-casual visits in recent years despite the rising competition in the segment. In Q2 2025, more than a quarter (26.0%) of fast casual visits went to the fast casual giant – a significant increase from its 20.3% relative visit share in Q1 2019.
And the chain has no plans of slowing, with a goal of opening between 315 and 345 new restaurants in 2025 – setting Chipotle up for continued growth within the dining sector.
Chipotle and McDonald’s continue to drive visit growth even as the wider dining space experiences challenges.
Will visits grow further in H2, or will economic headwinds slow down these upward trends?
Visit Placer.ai/anchor for the latest data-driven dining insights.
The positive retail momentum observed in Q1 2024 continued into Q2 – as stabilizing prices and a strong job market fostered cautious optimism among consumers. Year-over-year (YoY) retail foot traffic remained elevated throughout the quarter, with June in particular seeing significant weekly visit boosts ranging from 4.7% to 8.5%.
The robustness of the retail sector in Q2 was also highlighted by positive visit growth during the quarter’s special calendar occasions, including Mother’s Day (the week of May 6th) and Memorial Day (the week of May 27th). And though consumer spending may moderate as the year wears on, retail’s strong Q2 showing offers plenty of room for optimism ahead of back-to-school sales and other summer milestones.
On a quarterly basis, overall retail visits rose 4.2% in Q2. And diving into specific categories shows that value continued to reign supreme, with discount and dollar stores seeing the most robust YoY visit growth (11.2%) of any analyzed category.
Other essential goods purveyors, such as grocery store chains (7.6%) and superstores (4.6%), also outperformed the overall retail baseline. And fitness – a category deemed essential by many health-conscious consumers – outpaced overall retail with a substantial 6.0% YoY foot traffic increase.
The decidedly more discretionary home improvement industry performed less well than overall retail in Q2 – but in another sign of consumer resilience, it too experienced a YoY visit uptick. And overall restaurant foot traffic increased 2.6% YoY.
Discount and dollar stores enjoyed a strong Q2 2024, maintaining YoY visit growth above 10.0% for six out of the quarter’s 13 weeks. Only during the week of April 1st did the category see a temporary decline, likely the result of an Easter calendar shift. (The week of April 1st 2024 is being compared to the week of April 3rd, 2023, which included the run-up to Easter)
Some of this growth can be attributed to the continued expansion of segment leaders like Dollar General. But the category has also been bolstered by the emphasis consumers continue to place on value in the face of still-high prices and economic uncertainty.
Dollar General, which has been expanding both its store count and its grocery offerings, saw YoY visits increase between 9.1% and 15.9% throughout the quarter. Affordable-indulgence-oriented Five Below, which has also been adding locations at a brisk clip, saw YoY visits increase between 4.9% and 18.8%.
And though Dollar Tree has taken steps to rightsize its Family Dollar brand, the company’s eponymous banner – which caters to middle-income consumers in suburban areas – continued to grow both its store count and its visits in Q2.
Grocery store chains also performed well in Q2 2024 – experiencing strongly positive foot traffic growth throughout the quarter. Though the sector continues to face its share of challenges, stabilizing food-at-home prices and improvements in employee retention and supply chain management have helped propel the industry forward.
Diving into the performance of specific chains shows that within the grocery segment, too, price was paramount in Q2 2024 – with limited-assortment value grocery stores like Aldi and Trader Joe’s leading the way.
Traditional chains H-E-B and Food Lion (owned by Ahold Delhaize) – both of which are known for relatively low prices – outperformed the wider grocery sector with respective YoY foot traffic boosts of 11.4% and 8.7%. But ShopRite, Safeway (owned by Albertsons), Kroger, and Albertsons also drew more visits in Q2 2024 than in the equivalent period of last year.
Fitness has proven to be relatively inflation-proof in recent years – thriving even in the face of reduced discretionary spending and consumer cutbacks. Indeed, rising prices may have actually helped boost gym attendance, as people sought to squeeze the most value out of their monthly fees and replace pricy outings with already-paid-for gym excursions.
And despite lapping a remarkably strong 2023, visits to gyms nationwide remained elevated YoY in Q2 2024.
Diving into the data for some of the nation’s leading gyms shows that today’s fitness market has plenty of room at the top. Planet Fitness, 24 Hour Fitness, Life Time Fitness, Orangetheory Fitness, and LA Fitness all experienced YoY visit growth in Q2 2024 – reflecting consumers’ enduring interest in all things wellness-related.
But it was EōS Fitness and Crunch Fitness – two value gyms that have been pursuing aggressive expansion strategies – that really hit it out of the park, with respective YoY foot traffic increases of 23.4% and 21.4%.
The week of April 1st saw a decline in YoY visits to superstores – likely attributable to the Easter calendar shift noted above. But the category quickly rallied, and with back-to-school shopping and major superstore sales events coming up this July, the category appears poised to enjoy continued success throughout the summer.
Within the superstore category, wholesale clubs continued to stand out – with Costco Wholesale, Sam’s Club and BJ’s Wholesale Club enjoying YoY foot traffic growth ranging from 12.0% to 7.4%. But Target and Walmart also impressed with 4.6% and 4.0% YoY visit increases.
Inflation, elevated interest rates, and a sluggish real estate market have created a perfect storm for the home improvement industry, with spending on renovations in decline. The accelerated return to office has likely also taken its toll on the category, as people spend more time outside the home and have less availability to immerse themselves in DIY projects.
But despite these challenges, weekly YoY foot traffic to home improvement and furnishing chains remained elevated throughout much of the Q2 – with June and April seeing mostly positive YoY visit growth, and May hovering just below 2023 levels. This (modest) visit growth may be driven by consumers loading up on supplies for necessary home repairs, or by shoppers seeking materials for smaller projects. And given the importance of Q2 for the home improvement sector, this largely positive snapshot may offer some promise of good things to come.
Some chains within the home improvement category continued to perform especially well in Q2 2024 – with rapidly expanding, budget-oriented Harbor Freight Tools leading the pack. But Ace Hardware, Menards, The Home Depot, and Lowe’s also saw foot traffic increases in Q2, showcasing the category’s resilience in the face of headwinds.
Restaurants – including full-service restaurants (FSR), quick-service restaurants (QSR), fast-casual chains, and coffee chains – lagged behind grocery stores and other essential goods retailers in Q2 2024, as price-sensitive consumers prioritized needs over wants and ate at home more often.
Still, YoY restaurant foot traffic remained up throughout most of the quarter. And impressively, the sector saw a YoY visit uptick during the week of Mother’s Day (the week of May 6th, 2024, compared to the week of May 8th, 2023) – an important milestone for FSR.
The restaurant industry’s YoY visit growth was felt across segments – though fast-casual and coffee chains experienced the biggest visit boosts. Like in Q1 2024, fast-casual restaurants hit the sweet spot between indulgence and affordability, outpacing QSR in the wake of fast food price hikes. And building on the positive YoY trendline that began to emerge last quarter, full-service restaurants finished Q2 2024 with a 1.4% YoY visit uptick.
Chain expansion was the name of the restaurant game in Q2 2024, with several chains that have been growing their footprints outperforming segment averages – including CAVA, Chipotle Mexican Grill, Ziggi’s Coffee, California-based Philz Coffee, Raising Cane’s, Whataburger, and First Watch. Chili’s Grill and Bar also outpaced the full-service category average, aided by the revamping of its “3 for Me” menu.
Retailers and restaurants in Q2 2024 continued to face plenty of challenges, from inflation to rising labor costs and volatile consumer confidence. But foot traffic trends across industries – including both essential goods purveyors like grocery stores and more discretionary categories like home improvement and restaurants – suggest plenty of room for cautious optimism as 2024 wears on.
Return-to-office (RTO) trends have been closely watched over the past few years, with relevant stakeholders trying to puzzle out the impact remote and hybrid work have had on business operations and worker performance. And while visits to office buildings, overall, remain below pre-pandemic levels, office recovery varies from city to city – reflecting the complex and nuanced nature of regional economic trends, workforce preferences, and industry-specific needs.
This white paper harnesses location analytics to explore office recovery in the country’s second-largest economy – Los Angeles. The first part of the report is based on an analysis of foot traffic data from Placer.ai’s Los Angeles Office Index – an index comprising 100 office buildings in LA (including several in the greater metro area). The second part of the report broadens the lens to analyze visits by local employees to points of interest (POIs) corresponding to four major LA-area office districts: Century City, Downtown LA, Santa Monica, and Culver City. The white paper examines the impact that return-to-work mandates have had on visits to office buildings, discovers which demographic groups are driving the RTO, and explores the connection between commute time and return-to-office rates.
The return to office in Los Angeles has consistently lagged behind other major cities, underperforming nationwide recovery levels since the pandemic ground in-office work to a virtual halt. Still, the city’s office buildings are seeing a steady increase in visits, with foot traffic tending to spike at the beginning of each year. This indicates that even though office visits in LA are still below national averages, they are on a steady growth trajectory – a promising sign for stakeholders in the city.
A closer examination of Los Angeles office buildings also shows that despite the overall lag, some top-performing buildings in the LA metro area are defying the odds. Visits to the 20 local office buildings with the narrowest Q2 2024 post-COVID visit gaps were down just 8.7% in June 2024 compared to January 2019 – significantly outperforming the nationwide average.
So while overall office recovery in the city is still behind nationwide trends, these top-performing buildings indicate an optimistic outlook for the city’s office spaces.
Diving into the demographics of visitors to LA’s top-performing office buildings reveals an important insight: these buildings are attracting younger workers. This cohort has shown a stronger preference for in-person work compared to their older colleagues.
Analyzing the buildings’ captured markets with psychographics from AGS: Panorama reveals that these buildings are attracting visitors from areas with larger shares of "Emerging Leaders" and "Young Coastal Technocrats" than the broader metro area.
"Emerging Leaders'' – upper-middle-class professionals in early stages of their careers – make up 20.3% of households in the trade areas feeding visits to these top-performing buildings, compared to 14.9% in the broader LA CBSA. Similarly, "Young Coastal Technocrats," young and highly educated professionals in tech and professional services, account for 14.7% of households driving visits to the top-performing buildings, compared to only 12.1% in the broader area.
The trend suggests that companies in these high-performing office buildings employ many early-career professionals eager to accelerate their careers and work in-person with colleagues and mentors. This is a positive sign for the future of the office market in the LA metro area, indicating that it is attractive to key demographic groups that are likely to drive future growth and innovation.
Over the past few years, the debate regarding return-to-office mandates has been a heated one. Will employees follow return-to-office requirements? Can companies enforce the return to office after offering remote and hybrid work options? Recent location analytics data suggests that, at least in the Los Angeles metro area, some return-to-office mandates have been effective.
Three major tech companies – Activision Blizzard, TikTok, and SNAP Inc. – recently made their return-to-office policies stricter. Activision mandated a full return to the office in January 2024. TikTok has also intensified its return-to-office policy while seeking to expand its office presence in the greater Los Angeles area. And SNAP Inc. required employees to return to the office earlier this year as a condition of continued employment.
Visitation patterns at each of these companies' respective headquarters suggest that their policies have directly impacted visit frequency. Since the beginning of the year, the share of repeat office visits (defined as two or more visits per week) has increased for all three locations. Activision saw its share of repeat office visits grow from 52.1% in H1 2023 to 61.4% in the same period of 2024. TikTok’s repeat visits grew from 49.5% to 61.0%, and SNAP’s repeat visits increased from 36.6% to 42.8%.
These numbers highlight how return-to-office policies can lead to noticeable changes in office visit patterns and offer a blueprint to other businesses looking to foster a stronger in-office workforce.
Los Angeles is the second-largest metro area in the country, with several distinct business districts across its sprawling landscape. And a closer look at four major office hubs in the greater LA area – Century City, Downtown LA, Santa Monica, and Culver City – highlights how the office recovery can vary, not just by city or demographic, but on a neighborhood level.
Weekday visits by local employees to all four analyzed business districts have rebounded significantly since 2020 – though each area has followed its own particular trajectory.
Culver City, home to major businesses including Sony Pictures and Disney Digital Network, saw the least pronounced drop in employee visits during the early days of the pandemic. And in Q2 2024, weekday visits by local workers were down just 18.4% compared to Q1 2019.
Century City, on the other hand, saw the most marked drop in local employee foot traffic as the pandemic set in. But the district’s recovery trajectory has also been the most dramatic – with a Q2 2024 visit gap of just 28.5%, smaller than Downtown LA’s 29.7% visit gap. Perhaps capitalizing on this momentum, Century City is expanding its business district with the addition of a major new office building, set to be completed in 2026 and serve as the headquarters for Creative Artists Agency. Santa Monica, for its part, finished off Q2 2024 with a 23.3% visit gap.
Century City stands out within the Los Angeles metropolitan area for its dramatic decline and subsequent resurgence in local employee foot traffic. And looking at another metric of office recovery – employee commute distance – further underscores the district’s remarkable comeback.
The share of employees commuting to Century City from three to seven miles away has nearly returned to pre-COVID levels – suggesting a normalization of commuting patterns by local workers living in the area. In H1 2019, 33.5% of workers in Century City commuted between 3 and 7 miles to work; in 2022, that number had dropped to 29.8%. But by 2024, the share of visitors making that commute had grown to 32.5% – much closer to pre-COVID numbers.
Similarly, the region’s trade area size, which had contracted significantly in the wake of the pandemic, bounced back significantly in 2024. This serves as another indication of Century City’s rebound, cementing Century City’s status as a key business hub within the Los Angeles metropolitan area.
Five years after the upheaval caused by the pandemic, office spaces are still changing. Although the Los Angeles area has taken longer to recover than other major cities, analyzing local visitation data shows significant potential for the city’s business areas. With young employees leading the return-to-office charge, the city is poised to keep driving its strong economy and adjust to an evolving office environment.
Retail media networks (RMNs) have cemented their roles as the future – and present – of advertising. These networks enable advertisers to promote products and services through a retailer’s online properties and physical stores, when consumers are close to the point-of-purchase and primed to buy.
Today, we take a closer look at two newcomers to the retail media space: Costco Wholesale and Wawa. Both chains have an online presence – but both also excel at in-store experiences, offering unique opportunities for consumer engagement and exposure to new products.
This white paper dives into the data to explore some of the key advantages Costco and Wawa bring to the retail media table – and examine how the retailers’ physical reach can best be leveraged to help advertising partners find new audiences.
Wawa and Costco, the latest additions to the growing number of companies with retail media networks, exhibit significant advertising potential. Both brands boast a wide reach and diverse customer base, and both have access to troves of customer data through membership and loyalty programs.
Foot traffic data confirms the robust offline positioning of the two retailers. In Q1 2024, year-over-year (YoY) visits to Costco and Wawa increased 9.5% and 7.5% respectively – showing that their in-store engagement is on a growth trajectory.
And since consumers tend to spend a lot more time in-store than they do on retailers’ websites, Costco’s and Wawa’s strong brick-and-mortar growth positions them especially well to help advertisers reach new customers. In Q1 2024, the average visits to Costco’s and Wawa’s physical stores lasted 37.4 and 11.4 minutes respectively – compared to just 6.7 and 4.6 minutes for the chains’ websites. These longer in-store dwell times can be harnessed to maximize ad exposure and offer partners more extended opportunities for meaningful interactions with customers. Partners can also analyze the behavior and preferences of the two chains’ growing visitor bases to craft targeted online campaigns.
Costco’s retail media network will tap into the on- and offline shopping habits of its staggering 74.5 million members to inform targeted advertising by partners. And the retailer’s tremendous reach offers a significant opportunity to engage customers in-store.
But while Costco is dominant in some areas of the country, other markets are led by competitors like Sam’s Club and BJ’s Wholesale Club. And advertisers looking to choose between competing RMNs or hone in on the areas where Costco is strongest can analyze Costco's performance and visit share – on a local or national level – to determine where to focus their efforts.
An analysis of the share of visits to wholesalers across the country reveals that Costco is the dominant wholesale membership club in much of the Western United States. But Costco also captures the largest share of wholesale club visits in many other major population centers, including important markets like New York, Chicago, Phoenix, and San Antonio. Costco’s widespread brick-and-mortar dominance offers prospective advertising partners a significant opportunity to connect with regional audiences in a wide array of key markets.
Another one of Costco’s key advantages as a retail media provider lies in its highly loyal and engaged audience. In May 2024, a whopping 41.4% of Costco’s visitors frequented the club at least twice during the month – compared to 36.6% for Sam’s Club and 36.0% for BJ’s Wholesale.
Moreover, Costco led in average visit duration compared to its competitors. In May 2024, customers spent an average of 37.1 minutes at Costco – surpassing even the impressive dwell times at Sam’s Club and BJ’s Wholesale Club.
YoY visits per location to Costco, too, were the highest of the analyzed wholesalers, all three of which saw YoY increases. These metrics further establish the wholesaler’s position as an effective retail media provider.
Even when foot traffic doesn't show a brand’s clear regional dominance, location analytics can reveal other metrics that signal its unique potential. Take the Richmond-Petersburg, VA, designated market area (DMA), for example. In May 2024, BJ’s Wholesale Club led the DMA with 41.2% of wholesale club visits, while Costco was a close second with 37.3% of visits.
But despite BJ’s lead in visit share, Costco's Richmond audience was more affluent. Costco's visitors came from trade areas with a median household income (HHI) of $93.2K/year, compared to $73.1K/year for Sam’s Club and $89.5K/year for BJ’s. Additionally, Costco drew a higher share of weekday visits than its counterparts.
Analyzing shopper habits and preferences across chains on a local level can provide crucial context for strategists working on media campaigns. Advertisers can partner with the brands most likely to attract consumers interested in their offerings, and identify where – and when – to focus their advertising efforts.
Convenience stores, or c-stores, are emerging as destinations in and of themselves – and their rising popularity among a wider-than-ever swath of consumers opens up significant opportunities in the retail advertising space.
Wawa is a relative newcomer to the world of retail media, after other c-stores like 7-Eleven and Casey’s launched their networks in 2022 and 2023. But despite coming a bit late to the party, the potential for Wawa’s Goose Media Network is significant – thanks to a cadre of highly loyal visitors who enjoy the physical shopping experience the c-store chain offers.
In May 2024, Wawa’s share of loyal visitors (defined as those who visited the chain at least twice in a month) was 60.1%. In contrast, other leading c-store chains operating in Wawa’s market area – QuickTrip and 7-Eleven, for example – saw loyalty rates of 56.0% and 47.9%, respectively, for the same period.
Additionally, Wawa visitors browsed the aisles longer than those at other convenience retailers. In May 2024, 39.9% of Wawa visitors stayed in-store for 10 minutes or longer, compared to 29.6% at QuickTrip and 25.7% at 7-Eleven.
Wawa's loyal customer base and longer visit durations make it a strong contender in the retail media space. By harnessing this high level of customer engagement, Wawa can draw in advertisers and develop targeted marketing strategies that resonate with its dedicated shoppers.
Wawa has been on an expansion roll over the past few years, with plans to open at least 280 stores over the next decade in North Carolina, Tennessee, Georgia, Alabama, Ohio, Indiana, and Kentucky. The chain has also been steadily increasing its footprint in Florida – between January 2019 and April 2024, Wawa grew from 167 Sunshine State locations to 280, with more to come.
And analyzing changes in Wawa’s visit share in one of Florida’s biggest markets – the Miami-Ft. Lauderdale DMA – shows how successful the chain’s local expansion has been. Between January 2019 and April 2024, Wawa more than doubled its category-wide visit share in the Miami area (i.e. the portion of total c-store visits in the DMA going to Wawa) – from 19.0% to nearly 40.0%.
A look at changes in Wawa’s Miami-Ft. Lauderdale trade area shows that the chain’s growing visit share has been driven by an expanding market and an increasingly diverse audience.
In April 2019, there were some 55 zip code tabulation areas (ZCTAs) in the Miami-Ft. Lauderdale DMA from which Wawa drew at least 3,000 visits per month. By April 2021, this figure grew to 96 – and by April 2024, it reached 129.
Over the same period, the share of “Family Union” households in Wawa’s local captured market – defined by the Experian: Mosaic dataset as families comprised of middle-income, blue collar workers – nearly doubled, growing from 7.4% in April 2019 to 14.4% in April 2024.
Retail media networks that make it easier to introduce shoppers to products and brands that are closely aligned with their preferences and habits offer a win-win-win for retailers, advertisers, and consumers alike. And Costco and Wawa are extremely well-positioned to make the most of this opportunity.
