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Bowlero Corporation operates more than 350 bowling alleys nationwide, under a portfolio of brands that includes Bowlero and AMF – the company’s two largest chains. How have the bowling alleys performed this year?
We dove into the data to find out.
A look at year-over-year (YoY) visitation trends shows that after a January weather-induced slump and a lackluster three months between February and April 2024, YoY visits to both Bowlero and AMF Bowling Centers picked up major steam. Beginning in May, the two chains saw consistent monthly YoY visit growth ranging from 8.4% to 21.9%.
Fleet expansions undoubtedly contributed to the chains’ summer traffic jumps – but the visit increases were likely also driven by the reintroduction of Bowlero’s popular summer season pass – redeemable across the company’s portfolio of brands – which entitles customers to two free games daily at a center of their choosing. (A premium version can be used at any of the company’s locations.) The pass, which was valid from May 24th to September 2nd, proved to be such a runaway success this year that the company decided to launch a similar promotion for fall. This year’s record-breaking heat may have also contributed to the bowling alleys’ visit boosts – as consumers sought to cool down with indoor activities.
Bowlero and AMF are owned by the same company, but customers seem to interact with each brand slightly differently. Between January and August 2024, AMF attracted a higher share of frequent visitors than Bowlero – perhaps indicating the brand’s positioning as a destination for more serious bowlers and league participants.
On average, 21.4% of AMF’s visitors frequented the chain at least twice a month during the analyzed period – and 8.4% visited at least four times a month. Meanwhile, Bowlero, which touts itself as a “bowling/dining/nightlife experience,” drew smaller shares of frequent visitors – though 16.5% of Bowlero visitors turned out 2+ times a month on average during the analyzed period, and 5.7% visited at least four times a month.
Bowlero, which attracts more casual bowlers than AMF, is also a destination for families. Between January and August 2024, Bowlero’s captured market featured a higher-than-average share of households with children – 28.5%, compared to 26.5% for AMF and a nationwide baseline of 26.9%.
AMF, for its part, was more popular among singles: During the analyzed period, 28.6% of its captured market was made up of one-person households – more than both the nationwide baseline and that of Bowlero (26.7%).
Still, though Bowlero and AMF attract somewhat different audiences, drilling down further into the psychographic segmentation of their captured markets shows that bowling really is an all-American favorite pastime.
During the analyzed period, Bowlero’s was more likely to attract “Young Professionals” and “Near-Urban Diverse Families” – middle-class families living in and around cities – while AMF was more likely to attract upper-middle class, suburban families (“Upper-Suburban Diverse Families”) and households from “Blue Collar Suburbs”. But despite these differences, both chains attracted consumers from a variety of communities, highlighting their broad appeal.
Will consumers continue frequenting bowling alleys as the weather cools down – and will Bowlero’s autumn season pass be as successful as its summer one?
Follow Placer.ai’s data-driven analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Recreational retailers – from hobby shops to arts and crafts retailers and bookstores – can play a role in fostering creativity and community.
We took a closer look at several players in the space – including Barnes & Noble, Half Price Books, Hobby Lobby, and Michaes – to see how they are faring as 2024 draws to a close.
One of the biggest challenges traditional brick-and-mortar retailers have faced in recent decades is the rise of online shopping, especially from Amazon – ironically, a company that started as a book retailer. Yet, in 2024, brick-and-mortar bookstores are defying expectations and thriving. Nearly every month this year, chains like Barnes & Noble and Half Price Books have seen more foot traffic at their stores than in 2023.
Despite closing several locations over the past year, Half Price Books experienced significant YoY visit increases between May and August 2024 – with only July seeing a YoY lag likely reflective of the chain’s substantial July 2023 seasonal uptick. Meanwhile, Barnes & Noble – which has been expanding its fleet – saw YoY foot traffic increases ranging from 8.0% to 17.2% throughout the analyzed period. Both chains finished off the summer with impressive 14.3% (Barnes & Noble) and 10.3% (Half Price Books) YoY boosts.
Analyzing monthly fluctuations in visits to the two chains relative to a January 1, 2021 baseline shows just how important both the summer and holiday seasons are for the two bookstores. As brands that cater to both families and college students (see below), Barnes & Noble and Half Price Books see significant annual summer visit upticks in July and August – likely boosted by back-to-school shopping. But particularly for Barnes & Noble, the real magic happens during the holiday season, when people flock to the chain in search of gifts for loved ones.
Bookstores’ strong performance shows that consumers are voting with their feet – embracing the special – and irreplaceable –reading and browsing experience provided by brick-and-mortar stores. And with a strong summer under their belts, Barnes & Noble and Half Price books have every reason to expect a highly successful Q4 2024.
Diving into trade area demographics shows that both Barnes & Noble and Half Price Books appeal to diverse audiences – outperforming nationwide baselines for everything from “Wealthy Suburban Families” to “Young Professionals” (a segment group that includes college students) and “Blue Collar Suburbs”. Still, there are differences between the two chains – offering opportunities for the retailers to tailor their marketing strategies to align with their respective visitors.
Barnes & Noble’s captured market trade area, for example, features a higher share of the middle-class “Near Urban Diverse Families” segment group – while that of Half Price Books features higher shares of the other analyzed segments. The chains’ different audiences can help them strategically curate their book assortments and offer a more tailored experience for their customers – a strategy that Barnes & Noble has placed at the center of its blueprint for growth.
While bookstores have thrived in 2024, craft stores have faced a more mixed performance. Hobby Lobby and Michaels both experienced varying YoY foot traffic trends, with monthly visits tracking closely with 2023’s. Still, August 2024 visits were elevated by 7.9% and 6.0% at Hobby Lobby and Michaels, proving the significance of the back-to-school season.
Weekly visit data further highlights the significant impact of the back-to-school season on craft retailers – which offer both classroom decor and school supplies. As the shopping season kicked in, Hobby Lobby and Michaels both experienced notable increases in foot traffic compared to their year-to-date (YTD) averages.
The week of September 2, 2024 in particular was a strong one across both chains, with visits surging to their highest levels relative to the YTD average. Hobby Lobby experienced an 18.3% surge in visits and Michaels grew by 15.9%. This data emphasizes the critical role seasonality plays in driving traffic to craft retailers, particularly during key periods like back-to-school, when customers are stocking up on supplies. And since the category usually sees its biggest monthly spike during the holiday season (December 2023 visits to Hobby Lobby were 57.7% higher than the 2023 monthly visit average and 52.1% higher at Michaels), the chains seem poised to see more visitors in the coming months. October visits will also likely rise for the two chains, as customers go on the hunt for fall decor.
Hobby and recreational stores have shown resilience and adaptability in 2024, with strong seasonal peaks and diverse customer bases fueling their visits. With the holiday season fast approaching, these companies seem set to continue experiencing foot traffic boosts for the rest of the year.
Visit Placer.ai to keep up with the latest data-driven retail news.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
In September 2024, Placer.ai released two white papers: The Healthcare Opportunity in Grocery and Pricing Strategies Driving Restaurant Visits in 2024. Below is a taste of our findings from The Healthcare Opportunity in Grocery – which dove into the data to explore the impact that wellness offerings can have on grocery store visitation patterns.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, in-store clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
Analyzing foot traffic to grocery stores with and without in-store clinics shows that across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., for example, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Read the full report here to learn more about the impact of healthcare services on grocery visits and customer loyalty. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market?
For more data-driven consumer research, visit our resource library.
2024 has been a good year for fast-casual restaurants. Limited-time offers notwithstanding, rising QSR prices have narrowed the price gap between fast food and the more premium offerings of chains like Chipotle and sweetgreen. And with many fast-casual restaurants upping their convenience games with drive-thrus and other innovations, the distinction between the two segments has become increasingly muddied.
So with summer winding down, we dove into the data to explore segment-level consumer behavior at quick-service and fast-casual restaurants. How are they performing this year? And do consumers still interact differently with the two categories?
We dove into the data to find out.
During the first half of 2024, fast-casual restaurants experienced 3.2% year-over-year (YoY) visit growth, while QSR held steady with a minor 0.4% uptick. As QSR favorites have gotten pricier, some budget-conscious diners have responded by trading up – embracing elevated fast-casual experiences that hit the sweet spot between quality and affordability.
Drilling down deeper into the data, however, paints a more nuanced picture. On weekends, both QSRs and fast-casual chains experienced positive YoY visit growth (2.1% and 4.0%, respectively) – a significant difference, but not a tremendous one. On their days off, it seems, Americans are opting for a variety of value-oriented indulgences, and both segments are benefiting.
But on weekdays, fast-casual foot traffic grew by 2.8%, while QSR visits declined slightly by 0.2%. As the return-to-office (RTO) continues apace, more affluent office workers may be driving a weekday fast-casual renaissance.
A look at driving distances to QSR and fast-casual restaurants provides further evidence that commuters may be contributing to fast-casual’s weekday YoY visit growth.
In H1 2024, a higher share of QSR visits came from customers hailing from CBGs less than two miles away from the restaurants – suggesting that QSR visitors were more likely to frequent local, neighborhood venues. Meanwhile, a significantly higher percentage of fast-casual visits (63.6%) originated from CBGs between two and 30 miles away, compared to just 56.8% for QSR. These less-local visitors may be stopping by a fast-casual establishment during their lunch break or after work, on days when they commute to the office.
Interestingly, QSRs and fast-casual restaurants drew similar shares of visitors from CBGs more than 30 miles away – perhaps suggesting that when traveling, consumers enjoy frequenting both segments.
Given fast-casual’s higher-quality offerings, it may come as no surprise that these chains tend to attract a more affluent clientele than their QSR counterparts. During the first half of 2024, the Census Block Groups (CBGs) feeding visitors to QSRs (i.e. their captured market) had a weighted median household income (HHI) of $65.7K – compared to $78.0K for fast-casual chains.
But medians only tell a part of the story – and a closer look at the segments’ visitor bases reveals a striking similarity between them: In H1 2024, the two categories’ captured markets featured nearly equal shares of a key demographic – households earning between $75K and $100K per year. This group includes both average-income families and those with a bit more money to spend. (According to STI:PopStats, the nationwide median HHI stands at $76.1K). And the ability of both quick-service restaurants and fast-casual chains to attract these consumers shows that despite their differences, the two segments do overlap – and both have plenty to offer today’s consumers.
Despite still-high prices, consumers are finding room in their budgets for affordable splurges – and fast-casual restaurants and QSRs (at least on weekends) are benefiting. How will the two segments continue to fare in the upcoming holiday season? And will their demographic middle ground expand as the line between the two categories continues to blur?
Follow Placer.ai’s data-driven restaurant analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Walmart-owned Sam’s Club has been investing in its own independent retail media network (RMN) – Sam’s Club Members Access Platform (MAP) – for quite some time. This past summer, the RMN launched opt-in display ads in the “Scan & Go” self-checkout feature on the Sam’s Club mobile app, turning any mobile device into an in-club media channel for the chain.
We dove into the latest location analytics for Sam’s Club to understand how in-store foot traffic could drive the success of Scan & Go ads in the chain’s largest markets.
Scan & Go aims to enhance the shopping experience by suggesting product pairings for already-scanned items. The feature’s high adoption rate and frequent usage among Sam’s Club members contributes to its potential as a highly successful advertising channel. And location data indicates that the feature has the ability to attract a growing number of eyeballs.
Nationwide, Sam’s Club drew 5.1% more unique visitors during the first eight months of 2024, and 6.2% more overall visits, than in the equivalent period of 2023. In Texas, the state with the most Sam’s Club locations, the chain saw even more impressive year-over-year (YoY) unique visitor (6.9%) and visit (7.9%) growth – which could add to the appeal of advertising through Scan & Go in the Lone Star State. Meanwhile, Florida – Sam’s Club’s second-biggest market – saw YoY visit and unique visitor growth slightly below the nationwide baseline. But in the Sunshine State, too, the chain saw significant YoY jumps in visits and unique visitors – and experienced longer average dwell time than the chain’s nationwide average.
Diving into the audience segmentation of Sam’s Club’s trade areas in Texas and Florida reveals how each state offers a unique advertising opportunity to the brand’s retail media partners.
Between September 2023 and August 2024, the Sam’s Club’s Texas captured market had a higher share of families with children (31.1%) than its Florida one (24.7%), highlighting the chain’s greater reach among this demographic in the Lone Star State. But parental households are generally more common in Texas than Florida – and while Sam’s Club’s Texas markets were under-indexed for this demographic compared to the statewide baseline, the chain’s Florida markets were over-indexed for it compared to the Sunshine State’s lower baseline. So for advertisers seeking to reach Florida households with children, Sam’s Club offers a particularly enticing opportunity to do so.
Meanwhile, Sam’s Club’s Texas captured market featured a higher share of “Near-Urban Diverse Families” (8.6%) than the statewide baseline of 6.2%, while the brand’s Florida market had a slightly smaller share of the segment (6.2%) than the statewide baseline (7.3%). Texas Sam’s Club locations, it seems, offer more focused access to this demographic – both in absolute terms, and in relation to statewide baselines.
Looking closely at weekly visitation patterns to Sam’s Club in Texas and Florida provides further insight into the ideal timing for engagement with the brand’s RMN.
Between September 2023 and August 2024, the busiest days at Sam’s Club in both Florida and Texas were Saturdays and Sundays. However, Texas locations had a greater share of its weekend visits between 4:00 PM and 6:00 PM, while Florida saw a greater share of its weekend traffic between 10:00 AM and 1:00 PM.
An understanding of these patterns could help advertisers and Sam’s Club predict the potential for Scan & Go usership at specific times – offering insight into strategies and pricing methods that account for peak visitation times.
At present, Scan & Go display ads are available at all Sam’s Club’s stores, but only to select members – which means the potential engagement and revenue streams driven by the new feature have yet to be fully realized. And as Scan & Go display ads achieve success, the chain may explore additional enhancements to its multi-channel RMN.
For updates and more retail foot traffic insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
The COVID-19 pandemic – and the subsequent shift to remote work – has fundamentally redefined where and how people live and work, creating new opportunities for smaller cities to thrive.
But where are relocators going in 2024 – and what are they looking for? This post dives into the data for several CBSAs with populations ranging from 500K to 2.5 million that have seen positive net domestic migration over the past several years – where population inflow outpaces outflow. Who is moving to these hubs, and what is drawing them?
The past few years have seen a shift in where people are moving. While major metropolitan areas like New York still attract newcomers, smaller cities, which offer a balance of affordability, livability, and career opportunities, are becoming attractive alternatives for those looking to relocate.
Between July 2020 and July 2024, for example, the Austin-Round Rock-Georgetown, TX CBSA, saw net domestic migration of 3.6% – not surprising, given the city of Austin’s ranking among U.S. News and World Report’s top places to live in 2024-5. Raleigh-Cary, NC, which also made the list, experienced net population inflow of 2.6%. And other metro areas, including Fayetteville-Springdale-Rogers, AR (3.3%), Des Moines-West Des Moines, IA (1.4%), Oklahoma City, OK (1.1%), and Madison, WI (0.6%) have seen more domestic relocators moving in than out over the past four years.
All of these CBSAs have also continued to see positive net migration over the past 12 months – highlighting their continued appeal into 2024.
What is driving domestic migration to these hubs? While these metropolitan areas span various regions of the country, they share a common characteristic: They all attract residents coming, on average, from CBSAs with younger and less affluent populations.
Between July 2020 and July 2024, for example, relocators to high-income Raleigh, NC – where the median household income (HHI) stands at $84K – tended to hail from CBSAs with a significantly lower weighted median HHI ($66.9K). Similarly, those moving to Austin, TX – where the median HHI is $85.4K – tended to come from regions with a median HHI of $69.9K. This pattern suggests that these cities offer newcomers an aspirational leap in both career and financial prospects.
Moreover, most of these CBSAs are drawing residents with a younger weighted median age than that of their existing residents, reinforcing their appeal as destinations for those still establishing and growing their careers. Des Moines and Oklahoma City, in particular, saw the largest gaps between the median age of newcomers and that of the existing population.
Career opportunities and affordable housing are major drivers of migration, and data from Niche’s Neighborhood Grades suggests that these CBSAs attract newcomers due to their strong performance in both areas. All of the analyzed CBSAs had better "Jobs" and "Housing" grades compared to the regions from which people migrated. For example, Austin, Texas received the highest "Jobs" rating with an A-, while most new arrivals came from areas where the "Jobs" grade was a B.
While the other analyzed CBSAs showed smaller improvements in job ratings, the combination of improvements in both “Jobs” and “Housing” make them appealing destinations for those seeking better economic opportunities and affordability.
Young professionals may be more open than ever to living in smaller metro areas, offering opportunities for cities like Austin and Raleigh to thrive. And the demographic analysis of newcomers to these CBSAs underscores their appeal to individuals seeking job opportunities and upward mobility.
Will these CBSAs continue to attract newcomers and cement their status as vibrant, opportunity-rich hubs for young professionals? And how will this new mix of population impact these growing markets?
Visit Placer.ai to keep up with the latest data-driven civic news.
The first Lollapalooza – a four-day music festival – took place in 1991. Chicago’s Grant Park became the event’s permanent home (at least in the United States) in 2005, drawing thousands of revelers and music fans to the park each year.
This year, the festival once again demonstrated its powerful impact on the city. On August 1st, 2024, visits to Grant Park surged by 1,313.2% relative to the YTD daily average, as crowds converged on the park to see Chappell Roan’s much-anticipated performance. And during the first three days of the event, the event drew significantly more foot traffic than in 2023 – with visits up 18.9% to 35.9% compared to the first three days of last year’s festival (August 3rd to 5th, 2023).
Lollapalooza led to a dramatic spike in visits to Grant Park – and it also attracted a different type of visitor compared to the rest of the year.
Analyzing Grant Park’s captured market with Spatial.ai’s PersonaLive dataset reveals that Lollapalooza attendees are more likely to belong to the “Young Professionals” and “Ultra Wealthy Families” segment groups than the typical Grant Park visitor.
By contrast, the “Near-Urban Diverse Families” segment group, comprising middle-class diverse families living in or near cities, made up only 6.5% of visitors during the festival, compared to 12.0% during the rest of the year.
Additionally, visitors during Lollapalooza came from areas with higher HHIs than both the nationwide baseline of $76.1K and the average for park visitors throughout the year. Understanding the demographic profile of visitors to the park during Lollapalooza can help planners and city officials tailor future events to these segment groups – or look for ways to make the festival accessible to a wider range of music lovers.
Lollapalooza’s impact on Chicago extended beyond the boundaries of Grant Park, with nearby hotels seeing remarkable surges in foot traffic. The Congress Plaza Hotel on South Michigan Avenue witnessed a staggering 249.1% rise in visits during the week of July 29, 2024, compared to the YTD visit average. And Travelodge on East Harrison Street saw an impressive 181.8% increase. These spikes reflect the festival’s draw not just for locals but for out-of-town visitors who fill hotels across the city.
The North Michigan Avenue retail corridor also enjoyed a significant increase in foot traffic during the festival, with visits on Thursday, August 1st 56.0% higher than the YTD Thursday visit average. On Friday, August 2nd, visits to the corridor were 55.7% higher than the Friday visit average. These numbers highlight Lollapalooza’s role in driving economic activity across Chicago, as festival-goers venture beyond the park to explore the city’s vibrant retail and hospitality offerings.
City parks often serve as community hubs, and Flushing Meadows Corona Park in Queens, NY, has been a major gathering point for New Yorkers. The park hosted one of New York’s most beloved summer concerts – Governors Ball – which moved from Governors Island to Flushing Meadows in 2023.
During the festival (June 9th -11th, 2024), musicians like Post Malone and The Killers drew massive crowds to the park, with visits soaring to the highest levels seen all year. On June 9th, the opening day of the festival, foot traffic in the park was up 214.8% compared to the YTD daily average, and at its height, on June 8th, the festival drew 392.7% more visits than the YTD average.
The park also hosted other big events this summer – a July 21st set by DMC helped boost visits to 185.1% above the YTD average. And the Hong Kong Dragon Boat Festival on August 3rd and 4th led to major visit boosts of 221.4% and 51.6%, respectively.
These events not only draw large crowds, but also highlight the park’s role as a space where cultural and civic life can find expression, flourish, and contribute to the health of local communities.
Analyzing changes in Flushing Meadows Corona Park’s trade area size offers insight into how far people are willing to travel for these events. During Governors Ball, for example, the park’s trade area ballooned to 254.5 square miles, showing the festival's wide appeal. On July 20th, by contrast, when the park hosted several local bands and DJs, the trade area was a much more modest 57.0 square miles.
Summer events drive community engagement, economic activity, and civic pride. Cities that invest in their parks and event hubs, fostering lively and inclusive spaces, can create lasting value for both residents and visitors, enriching the cultural and social life of urban areas.
For more data-driven civic stories, visit Placer.ai.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
