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Albertsons Companies is one of the largest grocery holding companies in the U.S., operating over a dozen regional grocery banners and serving millions of shoppers across the country.
With such a broad presence, the brand caters to a highly diverse customer base – but some overall trends can be observed on a nationwide scale. We took a closer look at the overall visitation patterns the brand experienced in Q3 2024 and dove into the demographics of some of its largest markets.
Year over year (YoY), Q3 2024 visits to Albertsons’ banners dropped 1.4% compared to the equivalent period of 2023, possibly reflecting the ongoing financial strain consumers face amid rising grocery prices. Despite this, visits to the company’s chains were significantly higher than pre-pandemic, with Q3 2024 visits up by 10.8% compared to 2019.
Analyzing quarterly visits to Albertsons’ banners relative to a Q1 2019 baseline further highlights the chain’s firm long-term positioning. After dropping during the pandemic, visits increased steadily through Q4 2022 – and have held steady since, despite the challenges facing traditional grocery stores over the past two years. This indicates that even in the face of the growing competition posed by online and value grocers, Albertsons has succeeded in holding onto gains and maintaining its standing within the sector.
While major holidays like Thanksgiving and Christmas are known for driving grocery visits, other key dates also spark significant foot traffic across Albertsons’ banners. For instance, during the week of July 1, 2024, visits to the company’s portfolio spiked by 14.1% compared to the year-to-date (YTD) weekly visit average, as customers flocked to stores for July 4th weekend supplies.
Mother’s Day also drove significant foot traffic, with visits during the week of May 6, 2024 rising 10.8% above the YTD average. So with Halloween, Turkey Wednesday, and Christmas just around the corner, Albertsons appears poised to enjoy a busy holiday season.
Albertsons’ extensive reach means that it attracts a broad spectrum of consumers, but overall, the company tends to over-index for wealthier and suburban markets.
Using the Spatial.ai: PersonaLive dataset to analyze Albertsons' trade areas reveals that, on a nationwide level, the company’s captured market has higher shares of wealthy and suburban consumer segments than its potential one. (A business’ potential market is obtained by weighting each Census Block Group (CBG) in its trade area weighted according to the size of its population. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain or venue in question – and thus represents the profile of its actual visitor base).
During the first eight months of 2024, for example, the share of “Ultra Wealthy Families” in Albertsons’ captured market stood at 13.7%, higher than the company’s potential market share of 10.7%. This suggests that from within the overall trade areas served by Albertsons, the chain is especially successful at attracting this affluent demographic.
On the flip side, consumer groups like “Young Professionals” and “Young Urban Singles” were underrepresented in Albertsons’ captured market compared to its potential one. This signals potential growth opportunities for Albertsons, as they could expand their appeal to younger, city-based segments.
Albertsons continues to offer something for everyone, enjoying visit boosts offered by special calendar days and growing its foot traffic relative to pre-pandemic.
For the latest data-driven grocery insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
It’s been quite a year for coffee and beverage chains. Heading into the year, we thought the category would see strong visitation trends due to store expansion, return-to-work, menu innovation, migration, and new approaches to promotional strategies. By and large, that has played out, with mid-single-digit visitation growth on a year-over-year basis (excluding January, which was negatively impacted by inclement weather across much of the country, and April, which was impacted by a calendar shift that resulted in four weekends this year versus five in the year-ago period).
Of course, the category has been much more nuanced. Category-leader Starbucks has seen visits moderate, which played a part in one of the more notable leadership changes in the restaurant industry history. However, as we’ve discussed over the past several years, the shift to drive-thru focused coffee and beverage chains has accounted for much of the growth. Below, we’ve presented visits per location for eight of the leading coffee and beverage chains. Drive-thru chains like Dutch Bros., Scooter’s Coffee, 7 Brew Coffee, and Biggby Coffee all remain well above their pre-pandemic visit per location trends, even as they continue to aggressively expand unit openings. On the other hand, traditional players like Starbucks, Dunkin’, Tim Hortons, and Caribou Coffee have all seen visit per location declines the past several years.
The success of these emergent competitors will likely result in further changes across Starbucks and other legacy coffee chains. New Starbucks CEO Brian Niccol has already made it clear that, going forward, Starbucks stores will have “a clear distinction between “to-go” and “for-here” service”, and we suspect other chains will follow suit.
For fashion-focused consumers, there’s never been more choices available to shop. While luxury brands and retailers are still viewed as the trend setters, there are many brands in the mid-tier luxury market gaining traction. At a time when perceived value is paramount to shopper decision-making, brands that provide a great experience and on-trend styles that won’t break a budget are winning visits.
Product knowledge, recommendations and styling tips can all be accessed in the digital and social world, which gives smaller brands a fighting chance at connecting with shoppers who may not have stores located near them. Those brands whose social presence also coincides with a physical shopping experience, they’re able to build a cult-like following.
Accessories is a market that’s even further fragmented when it comes to the number of consumer choices, specifically in areas like handbags. Brands that have found their niche in the mid-tier market, like Clare V. and Stoney Clover Lane, have been able to hedge against the headwinds facing most discretionary brands. Although each brand has a handful of locations in comparison to accessory behemoths, their unique selection, brand storytelling and ability to assimilate to local environments have helped them to garner quite the following.
In comparing both brands to other apparel and accessories sectors, they have outperformed the other areas handily throughout 2024. Certainly fashion is very cyclical; one day, a brand is hot, and within a few weeks the craze might be over. However, both of these brands have been around since before the pandemic and continued to climb.
Looking further into Stoney Clover Lane, the brand is known for its colorful nylon pouches, purses and luggage that consumers can customize with a broad assortment of patches. The brand has also had licensing partnerships with brands such as American Girl and Disney.
Its physical retail presence combines experiences and an expansive assortment where consumers can customize their bags in store with patches and also attend local events. The brand has the highest percentage of weekend visits compared to the competitive set, and it’s clear that it’s a destination retailer for visitors.
Stoney Clover Lane’s Nashville outpost, located in the popular 12 South neighborhood, offers the product customization as well as a performance stage to infuse some of the local culture into the store. Looking at the visitor journey for this location, there is a high level of cross visitation to hotels and restaurants, indicating that this store may serve as a destination for out-of-town travelers who want to shop the location. Placer’s Trade Area feature corroborates this, as there is a high concentration of visits from other Southern cities including Atlanta, Birmingham, Dallas and Miami.
Clare V. blends the iconic styles of Los Angeles and Paris into an accessories brand that feels inherently cool. Its retail locations feel like an art museum blended with your best friend’s closet and each store location incorporates the local feel of the neighborhood it inhabits, including iconic locations like the Brentwood Country Mart in Los Angeles.
Clare V.’s Chicago shop draws a more local crowd, with a high level of cross-vistation to and from home as well as transportation services. Other neighborhood shops, restaurants and venues like Wrigley Field also have high levels of cross-visitation for visitors to Clare V.. By entrenching itself into the local look and feel of the neighborhoods it occupies, this national brand still feels like a well kept secret for those passing by. In comparing the trade area of the Chicago location in 2024 and 2023, the brand has been able to expand its reach further in Western Chicago Suburbs this year.
It’s been about a month since Labor Day, so let’s take a look and see how return-to-office (RTO) has been faring year-to-date. A majority of states saw fairly sizable bumps in year-over-year office traffic at the beginning of the year. The return in the state of Washington was particularly pronounced in the first four months of the year, with a 40% increase in January 2024 compared to January 2023.
Texas saw a bit of a decrease in May, June, and August. Overall, Houston and Dallas account for more of the office visits, followed by Austin.
Houston drove a decrease in office visits in the months of May, June, and August, while office visits were largely flat in September, with the exception of Austin, which showed a decline compared to the prior year.
There are multiple reasons potentially driving some of the decreases in Houston. The devastation of Hurricane Harvey in 2017 resulted in a long recovery. Many large companies along the I-10 chose to reduce their office footprint. However, per Avison Young, vacancy rates are lower at trophy assets.
Interestingly, those commuting 10-25 miles away have a lower RTO rate than those living 0-5 miles away, 5-10 miles away, or 25+ miles away. The first two make sense as we generally see higher RTO rates among those living within a closer commuting distance.
Dallas sees a similar pattern, though those who live within 5 miles have returned to office at a considerably higher rate at 85% than those farther afield.
One of the more intriguing patterns we are seeing is in Austin, Texas. Here, the RTO rate is actually higher the longer the commute. This seems rather counterintuitive, as in most locations, highest RTO rates are found the closer one lives to the office. New York is more typical, as we see that people are more likely to come into the office the closer they live.
Austin may, in fact, be a victim of its own success. Per Placer’s Migration Dashboard, its population has skyrocketed in the past few years. With more demand comes higher prices, and as a result, people are forced to move farther out in their quest for homes or more land. On the other hand, Austin traffic is not nearly as bad as some major cities like Los Angeles or New York, so living 25+ miles may not be as daunting a prospect when it comes to commuting.
Another huge factor? The move from California to Austin, Texas for Tesla's HQ means that it is now Austin’s largest employer, surpassing H-E-B, and Tesla CEO Elon Musk has made it clear that he expects his employees to fully return to office. Both visits and visitors to Giga, Texas have exploded.
With Q4 2024 just underway, retailers are already gearing up for the all-important holiday season. A condensed shopping window – just 27 days between Thanksgiving and Christmas this year – is prompting many to launch early deals and promotions. And though consumers remain cautious, shoppers are expected to spend more this year than they did in 2023.
But what can recent visitation trends tell us about how this year’s holiday season will really play out? We dove into visit data for various retail categories and chains to try and predict what’s in store for the all-important fourth quarter of 2024.
A look at the overall state of brick-and-mortar retail this year offers a glimpse into what we can expect this holiday season.
Since January 2024, monthly retail foot traffic has generally been on an upswing, with YoY visits up most months since January 2024 – and foot traffic higher than in 2022 or 2019 (pre-pandemic). This steady rise in retail visits signals strong consumer engagement in 2024, setting the stage for what may turn out to be a robust Q4.
Holiday promotions are kicking off early this year, offering customers more time to take advantage of deals and helping retailers navigate supply chain and logistics challenges. And though early sales are nothing new, 2024’s shorter holiday shopping season may suffuse them with more significance than ever.
In 2023, Thanksgiving fell on November 23rd, leaving consumers with 32 days in which to do their holiday shopping. But this year, the holiday will be on November 28th, shortening the period between Thanksgiving and Christmas by five days. To make up for lost time, retailers and consumers alike may embrace an early shopping frenzy, potentially detracting from the power of milestones like Black Friday, Super Saturday, and Christmas Eve Eve.
But a look at consumer behavior during special calendar days this year suggests that traditional retail milestones still very much resonate with customers. On Mother’s Day, Memorial Day, and Labor Day, key industries saw YoY visit boosts, though the magnitude of the increases varied across categories.
On Mother’s Day, for example, the beauty and wellness sector saw a 3.2% YoY increase in visits – highlighting the category’s enduring popularity for grateful offspring seeking to give mom a special gift. But on Memorial Day, department stores had their time in the sun, overshadowing other segments with a 7.2% YoY visit boost.
Overall, these occasions proved particularly effective at driving consumer engagement this year. So whether by targeting big days like Black Friday or planning extended holiday campaigns, the 2024 holiday season gives retailers a great chance to benefit from consumer excitement.
While all retail categories participate in the holiday season's flurry of sales, promotions, and limited-time offers, a select few shine especially bright during this period. These segments’ strong performance can often make up for quieter stretches earlier in the year.
Department stores are prime examples of holiday season winners. An analysis of weekly visits throughout 2023 shows that department stores experience one of the most impressive visits spikes of the holiday season. In the week leading up to Christmas, visits to department stores surged 113.4% compared to a 2023 weekly average – highlighting the segment’s success at positioning itself as a go-to destination for holiday shopping.
Another standout during the holiday season is the hobbies, gifts, and crafts category. Unlike department stores, this category sees a more evenly-distributed rise in foot traffic across Q4, with peaks leading up to Halloween, Thanksgiving, and Christmas. This pattern reflects the popularity of holiday-related decorations and gifts, which drive increased visits during these festive periods.
These two powerhouse categories – department stores and hobbies, gifts, and crafts – are poised to dominate the 2024 holiday season, just as they did last year. And with consumer spending expected to rise and foot traffic showing no signs of slowing, both categories have significant potential for even greater success this year.
The upcoming holiday season looks on track to be a big one. Despite the shorter shopping window, retailers are taking steps to maximize shopping opportunities with early promotions. And against the backdrop of this year’s robust consumer engagement – especially around milestones – Q4 is shaping up to be a festive season indeed.
Will retailers rise to the challenge? Follow Placer.ai to see how this holiday season unfolds.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Grocery stores have been on an upward foot traffic trajectory as of late, and Trader Joe’s – with its cult-like following – is often near the top of the pack.
We dove into the location analytics for the chain, exploring its nationwide performance and visitor trends in its home state of California, to uncover what’s behind the grocer’s ongoing success.
Despite positive signs that food-at-home inflation is stabilizing, many consumers are still feeling the pinch of high grocery costs. And with the help of its wide range of premium-quality, private-label products, Trader Joe’s offers an upscale experience at prices that are attractive to value-conscious grocery shoppers.
Perhaps bolstered in part by several new locations, Trader Joe’s year-over-year (YoY) visit growth has outperformed the wider grocery category every month of 2024 so far. And the chain appears to be doubling down on its expansion strategy, with two dozen new stores planned through the end of 2024.
By continuing to meet consumer demand for value and quality, and through the ongoing expansion of its fleet, Trader Joe’s is likely to sustain foot traffic growth in the near future.
In addition to competitive pricing and a growing real estate footprint, examining visitor dynamics in California – Trader Joe’s largest market by far – suggests that the chain may be driving success by becoming more shoppers’ principal grocery destination.
Between January and August 2024, California Trader Joe’s experienced YoY visit growth ranging from 3.2% to 11.1% – while YoY foot traffic to the wider grocery segment ranged from -2.7% to 4.6%. And over the same period, the share of Trader Joe’s visitors that also frequented other leading California grocery chains decreased significantly – indicating that TJ’s is making inroads with some of its toughest competition in the state.
Between January and August 2023, for example, 50.1% of visitors to a California Trader Joe’s also visited Ralphs – a share that dropped to 47.1% during the equivalent period of 2024. Similar patterns could be observed for VONS, Sprouts Farmers Market, and even California’s grocery visit leader, Safeway.
This suggests that a growing percentage of Trader Joe’s shoppers may be relying on the chain for more of their essentials – rather than visiting TJ’s in addition to a traditional grocery store.
Diving deeper into the demographic characteristics of visitors to California Trader Joe’s provides further insight into the consumers driving the chain’s statewide YoY visit gains. Analyzing California TJ’s trade areas with data from STI: PopStats reveals that Trader Joe’s drives an outsized share of visits from singles – living on their own or with roommates.
Between January and August 2024, 26.5% of residents in Trader Joe’s California captured market lived in one-person households – compared to a statewide average of 22.9%. Meanwhile, 10.0% of the trade area residents were from non-family households – well above the state average of 8.0%.
This could be partially due to Trader Joe’s ongoing investment in college town locations, as well as its fail-safe frozen food selection – a winner with novice cooks pressed for time or space for meal-prep. Plus, Trader Joe’s boasts cheerfully-themed, seasonal products that change every few months, which may be particularly likely to resonate with college students that follow seasonal rhythms of their own.
Trader Joe’s continues to shine in the grocery space in part due to ongoing consumer demand for value and the chain’s expansion. And in California, a loyal and disproportionately single audience is a significant driver of foot traffic.
For updates and more grocery foot traffic insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
The first Lollapalooza – a four-day music festival – took place in 1991. Chicago’s Grant Park became the event’s permanent home (at least in the United States) in 2005, drawing thousands of revelers and music fans to the park each year.
This year, the festival once again demonstrated its powerful impact on the city. On August 1st, 2024, visits to Grant Park surged by 1,313.2% relative to the YTD daily average, as crowds converged on the park to see Chappell Roan’s much-anticipated performance. And during the first three days of the event, the event drew significantly more foot traffic than in 2023 – with visits up 18.9% to 35.9% compared to the first three days of last year’s festival (August 3rd to 5th, 2023).
Lollapalooza led to a dramatic spike in visits to Grant Park – and it also attracted a different type of visitor compared to the rest of the year.
Analyzing Grant Park’s captured market with Spatial.ai’s PersonaLive dataset reveals that Lollapalooza attendees are more likely to belong to the “Young Professionals” and “Ultra Wealthy Families” segment groups than the typical Grant Park visitor.
By contrast, the “Near-Urban Diverse Families” segment group, comprising middle-class diverse families living in or near cities, made up only 6.5% of visitors during the festival, compared to 12.0% during the rest of the year.
Additionally, visitors during Lollapalooza came from areas with higher HHIs than both the nationwide baseline of $76.1K and the average for park visitors throughout the year. Understanding the demographic profile of visitors to the park during Lollapalooza can help planners and city officials tailor future events to these segment groups – or look for ways to make the festival accessible to a wider range of music lovers.
Lollapalooza’s impact on Chicago extended beyond the boundaries of Grant Park, with nearby hotels seeing remarkable surges in foot traffic. The Congress Plaza Hotel on South Michigan Avenue witnessed a staggering 249.1% rise in visits during the week of July 29, 2024, compared to the YTD visit average. And Travelodge on East Harrison Street saw an impressive 181.8% increase. These spikes reflect the festival’s draw not just for locals but for out-of-town visitors who fill hotels across the city.
The North Michigan Avenue retail corridor also enjoyed a significant increase in foot traffic during the festival, with visits on Thursday, August 1st 56.0% higher than the YTD Thursday visit average. On Friday, August 2nd, visits to the corridor were 55.7% higher than the Friday visit average. These numbers highlight Lollapalooza’s role in driving economic activity across Chicago, as festival-goers venture beyond the park to explore the city’s vibrant retail and hospitality offerings.
City parks often serve as community hubs, and Flushing Meadows Corona Park in Queens, NY, has been a major gathering point for New Yorkers. The park hosted one of New York’s most beloved summer concerts – Governors Ball – which moved from Governors Island to Flushing Meadows in 2023.
During the festival (June 9th -11th, 2024), musicians like Post Malone and The Killers drew massive crowds to the park, with visits soaring to the highest levels seen all year. On June 9th, the opening day of the festival, foot traffic in the park was up 214.8% compared to the YTD daily average, and at its height, on June 8th, the festival drew 392.7% more visits than the YTD average.
The park also hosted other big events this summer – a July 21st set by DMC helped boost visits to 185.1% above the YTD average. And the Hong Kong Dragon Boat Festival on August 3rd and 4th led to major visit boosts of 221.4% and 51.6%, respectively.
These events not only draw large crowds, but also highlight the park’s role as a space where cultural and civic life can find expression, flourish, and contribute to the health of local communities.
Analyzing changes in Flushing Meadows Corona Park’s trade area size offers insight into how far people are willing to travel for these events. During Governors Ball, for example, the park’s trade area ballooned to 254.5 square miles, showing the festival's wide appeal. On July 20th, by contrast, when the park hosted several local bands and DJs, the trade area was a much more modest 57.0 square miles.
Summer events drive community engagement, economic activity, and civic pride. Cities that invest in their parks and event hubs, fostering lively and inclusive spaces, can create lasting value for both residents and visitors, enriching the cultural and social life of urban areas.
For more data-driven civic stories, visit Placer.ai.
The pandemic and economic headwinds that marked the past few years presented the multi-billion dollar hotel industry with significant challenges. But five years later, the industry is rallying – and some hotel segments are showing significant growth.
This white paper delves into location analytics across six major hotel categories – Luxury Hotels, Upper Upscale Hotels, Upscale Hotels, Upper Midscale Hotels, Midscale Hotels, and Economy Hotels – to explore the current state of the American hospitality market. The report examines changes in guest behavior, personas, and characteristics and looks at factors driving current visitation trends.
Overall, visits to hotels were 4.3% lower in Q2 2024 than in Q2 2019 (pre-pandemic). But this metric only tells part of the story. A deeper dive into the data shows that each hotel tier has been on a more nuanced recovery trajectory.
Economy chains – those offering the most basic accommodations at the lowest prices – saw visits down 24.6% in Q2 2024 compared to pre-pandemic – likely due in part to hotel closures that have plagued the tier in recent years. Though these chains were initially less impacted by the pandemic, they were dealt a significant blow by inflation – and have seen visits decline over the past three years. As hotels that cater to the most price-sensitive guests, these chains are particularly vulnerable to rising costs, and the first to suffer when consumer confidence takes a hit.
Luxury Hotels, on the other hand, have seen accelerated visit growth over the past year – and have succeeded in closing their pre-pandemic visit gap. Upscale chains, too, saw Q2 2024 visits on par with Q2 2019 levels. As tiers that serve wealthier guests with more disposable income, Luxury and Upscale Hotels are continuing to thrive in the face of headwinds.
But it is the Upper Midscale level – a tier that includes brands like Trademark Collection by Wyndham, Fairfield by Marriott, Holiday Inn Express by IHG Hotels & Resorts, and Hampton by Hilton – that has experienced the most robust visit growth compared to pre-pandemic. In Q2 2024, Upper Midscale Hotels drew 3.5% more visits than in Q2 2019. And during last year’s peak season (Q3 2023), Upper Midscale hotels saw the biggest visit boost of any analyzed tier.
As mid-range hotels that still offer a broad range of amenities, Upper Midscale chains strike a balance between indulgence and affordability. And perhaps unsurprisingly, hotel operators have been investing in this tier: In Q4 2023, Upper Midscale Hotels had the highest project count of any tier in the U.S. hotel construction and renovation pipeline.
The shift in favor of Upper Midscale Hotels and away from Economy chains is also evident when analyzing changes in relative visit share among the six hotel categories.
Upper Midscale hotels have always been major players: In H1 2019 they drew 28.7% of overall hotel visits – the most of any tier. But by H1 2024, their share of visits increased to 31.2%. Upscale Hotels – the second-largest tier – also saw their visit share increase, from 24.8% to 26.1%.
Meanwhile, Economy, Midscale, and Upper Upscale Hotels saw drops in visit share – with Economy chains, unsurprisingly, seeing the biggest decline. Luxury Hotels, for their parts, held firmly onto their piece of the pie, drawing 2.8% of visits in H1 2024.
Who are the visitors fueling the Upper Midscale visit revival? This next section explores shifts in visitor demographics to four Upper Midscale chains that are outperforming pre-pandemic visit levels: Trademark Collection by Wyndham, Holiday Inn Express by IHG Hotels & Resorts, Fairfield by Marriott, and Hampton by Hilton.
Analyzing the captured markets* of the four chains with demographics from STI: Popstats (2023) shows variance in the relative affluence of their visitor bases.
Fairfield by Marriott drew visitors from areas with a median household income (HHI) of $84.0K in H1 2024, well above the nationwide average of $76.1K. Hampton by Hilton and Trademark Collection by Wyndham, for their parts, drew guests from areas with respective HHIs of $79.6K and $78.5K – just above the nationwide average. Meanwhile, Holiday Inn Express by IHG Hotels & Resorts drew visitors from areas below the nationwide average.
But all four brands saw increases in the median HHIs of their captured markets over the past five years. This provides a further indication that it is wealthier consumers – those who have had to cut back less in the face of inflation – who are driving hotel recovery in 2024.
(*A chain’s captured market is obtained by weighting each Census Block Group (CBG) in its trade area according to the CBG’s share of visits to the chain – and so reflects the population that actually visits the chain in practice.)
Much of the Upper Midscale visit growth is being driven by chain expansion. But in some areas of the country, the average number of visits to individual hotel locations is also on the rise – highlighting especially robust growth potential.
Analyzing visits to existing Upper Midscale chains in four metropolitan areas with booming tourism industries – Salt Lake City, UT, Palm Bay, FL, San Diego, CA, and Richmond, VA – shows that these markets feature robust untapped demand.
Utah, for example, has emerged as a tourist hotspot in recent years – with millions of visitors flocking each year to local destinations like Salt Lake City to see the sights and take in the great outdoors. And Upper Midscale hotels in the region are reaping the benefits. In H1 2024, the overall number of visits to Upper Midscale chains in Salt Lake City was 69.4% higher than in H1 2019. Though some of this increase can be attributed to local chain expansion, the average number of visits to each individual Upper Midscale location in the area also rose by 12.5% over the same period.
Palm Bay, FL (the Space Coast) – another tourist favorite – is experiencing a similar trend. Between H1 2019 and H1 2024, overall visits to local Upper Midscale hotel chains grew by 36.4% – while the average number of visits per location increased a substantial 16.9%. Given this strong demand, it may come as no surprise that the area is undergoing a hotel construction boom. Upper Midscale hotels in other areas with flourishing tourism sectors, like San Diego, CA and Richmond, VA, are seeing similar trends, with increases in both overall visits and and in the average number of visits per location.
Though Economy chains have underperformed versus other categories in recent years, the tier does feature some bright spots. Some extended-stay brands in the Economy tier – hotels with perks and amenities that cater to the needs of longer-stay travelers – are succeeding despite category headwinds.
Choice Hotels’ portfolio, for example, includes WoodSpring Suites, an Economy chain offering affordable extended-stay accommodations in 35 states. In H1 2024, the chain drew 7.7% more visits than in the first half of 2019 – even as the wider Economy sector continued to languish. InTown Suites, another Economy extended stay chain, saw visits increase by 8.9% over the same period.
And location intelligence shows that the success of these two chains is likely being driven, in part, by their growing appeal to young, well-educated professionals. In H1 2019, households belonging to Spatial.ai: PersonaLive’s “Young Professionals” segment made up 9.6% of WoodSpring Suites’ captured market. But by H1 2024, the share of this group jumped dramatically to 13.3%. At the same time, InTown Suites saw its share of Young Professionals increase from 12.0% to 13.4%.
Whether due to an affinity for prolonged “workcations” (so-called “bleisure” excursions) or an embrace of super-commuting, younger guests have emerged as key drivers of growth for the extended stay segment. And by offering low–cost accommodations that meet the needs of these travelers, Economy chains can continue to grow their share of the pie.
The hospitality industry recovery continues – led by Upper Midscale Hotels, which offer elevated experiences that don’t break the bank. But today’s market has room for other tiers as well. By keeping abreast of local visitation patterns and changing consumer profiles, hotels across chain scales can personalize the visitor experience and drive customer satisfaction.
The past few years have provided the tourism sector with a multitude of headwinds, from pandemic-induced lockdowns to persistent inflation and a rise in extreme weather events. But despite these challenges, people are more excited than ever to travel – more than half of respondents to a recent survey are planning on increasing their travel budgets in the coming months.
And while revenge travel to overseas destinations is still very much alive and well, the often high costs associated with traveling abroad are shaping the way people choose to travel. Domestic travel and tourism are seeing significant growth as more affordable alternatives.
This white paper takes a closer look at two of the most popular domestic tourism destinations in the country – New York City and Los Angeles. Over the past year, both cities have continued to be leading tourism hotspots, offering a wealth of attractions for visitors. What does tourism to these two cities look like in 2024, and what has changed since before the pandemic? How have inflation and rising airfare prices affected the demographics and psychographics of visitors to these major hubs?
Analyzing the distribution of domestic tourists across CBSAs nationwide from May 2023 to April 2024 reveals New York and Los Angeles to be two of the nation’s most popular destinations. (Tourists include overnight visitors staying in a given CBSA for up to 31 days).
The New York-Newark-Jersey City, NY-NJ-PA metro area drew the largest share of domestic tourists of any CBSA during the analyzed period (2.7%), followed closely by the Los Angeles-Long Beach-Anaheim, CA CBSA (2.5%). Other domestic tourism hotspots included Orlando-Kissimmee-Sanford, FL (tied for second place with 2.5% of visitors), Dallas-Fort Worth-Arlington, TX (1.9%), Las Vegas-Henderson-Paradise, NV (1.8%), Miami-Fort Lauderdale-Pompano Beach, FL (1.8%), and Chicago-Naperville, Elgin, IL-IN-WI (1.6%).
The Big Apple. The City That Never Sleeps. Empire City. Whatever it’s called, New York City remains one of the most well-known tourist destinations in the world. And for many Americans, New York is the perfect place for an extended weekend getaway – or for a multi-day excursion to see the sights.
But where do these NYC-bound vacationers come from? Diving into the data on the origin of visitors making medium-length trips to New York City (three to seven nights) reveals that increasingly, these domestic tourists are coming from nearby metro areas.
Between 2018-2019 and 2023-2024, for example, the number of tourists visiting New York City from the Philadelphia metro area increased by 19.2%.
The number of tourists coming from the Boston and Washington, D.C metro areas, and from the New York CBSA itself (New York-Newark-Jersey City, NY-NJ-PA) also increased over the same period.
Meanwhile, further-away CBSAs like San Francisco-Oakland-Berkeley, CA, Atlanta-Sandy Springs-Alpharetta, GA, and Miami-Fort Lauderdale-Pompano Beach, FL fed fewer tourists to NYC in 2023-2024 than they did pre-pandemic. It seems that residents of these more distant metro areas are opting for vacation destinations closer to home to avoid the high costs of air travel.
Diving even deeper into the characteristics of visitors taking medium-length trips to New York City reveals another demographic shift: Tourists staying between three and seven nights in the Big Apple are skewing younger.
Between 2018-2019 and 2023-2024, the share of visitors to New York City from areas with median ages under 30 grew from 2.1% to 4.5%. Meanwhile, the share of visitors from areas with median ages between 31 and 40 increased from 34.3% to 37.7%.
The impact of this trend is already being felt in the Big Apple, with The Broadway League reporting that the average age of audiences to its shows during the 2022- 2023 season was the youngest it had been in 20 seasons.
The shift towards younger tourists can also be seen when examining the psychographic makeup of visitors to popular attractions in New York City. Analyzing the captured markets of major NYC landmarks with data from Spatial.ai’s PersonaLive dataset reveals an increase in households belonging to the “Educated Urbanites” segment between 2018-2019 and 2023-2024.
These well-educated, young singles are increasingly visiting iconic NYC venues such as the Whitney Museum of American Art, The Metropolitan Museum of Art, The American Museum of Natural History, and the Statue of Liberty. This shift highlights the growing popularity of these attractions among young, educated singles, reflecting a broader trend of increased domestic tourism among this demographic.
New York City’s tourism sector is adapting to meet the changing needs of travelers, fueled increasingly by younger visitors who may be unable to take a costly international vacation. How have travel patterns to Los Angeles changed in response to increasing travel costs?
While New York City is the East Coast’s tourism hotspot, Los Angeles takes center stage on the West Coast. And as overseas travel has become increasingly out of reach for Americans with less discretionary income, the share of domestic tourists originating from areas with lower HHIs has risen.
Before the pandemic, 57.6% of visitors to LA came from affluent areas with median household incomes (HHIs) of over $90K/year. But by 2023-2024, this share decreased to 50.7%. Over the same period, the share of visitors from areas with median HHIs between $41K and $60K increased from 9.7% to 12.5%, while the share of visitors from areas with HHIs between $61K and $90K rose from 32.1% to 35.8%.
Diving into the psychographic makeup of visitors to popular Los Angeles attractions – Universal Studios Hollywood, Disneyland California, the Santa Monica Pier, and Griffith Observatory – also reflects the above-mentioned shift in HHI. The captured markets of these attractions had higher shares of middle-income households belonging to the “Family Union” psychographic segment in 2023-2024 than in 2018-2019.
Experian: Mosaic defines this segment as “middle income, middle-aged families living in homes supported by solid blue-collar occupations.” Pre-pandemic, 16.0% of visitors to Universal Studios Hollywood came from trade areas with high shares of “Family Union” households. This number jumped to 18.8% over the past year. A similar trend occurred at Disneyland, Santa Monica Pier, and Griffith Observatory.
And like in New York City, growing numbers of visitors to Los Angeles appear to be coming from nearby areas. Between 2018-2019 and 2023-2024, the share of in-state visitors to major Los Angeles attractions increased substantially – as people likely sought to cut costs by keeping things local.
Pre-pandemic, for example, 68.9% of visitors to Universal Studios Hollywood came from within California – a share that increased to 72.0% over the past year. Similarly, 59.7% of Griffith Observatory visitors in 2018-2019 came from within the state – and by 2023-2024, that number grew to 64.7%.
Even when times are tight, people love to travel – and New York and Los Angeles are two of their favorite destinations. With prices for airfare, hotels, and dining out increasing across the board, younger and more price-conscious households are adapting, choosing to visit nearby cities and enjoy attractions closer to home. And as the tourism industry continues its recovery, understanding emerging visitation trends can help stakeholders meet travelers where they are.
