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Family Dollar’s parent company Dollar Tree recently announced plans to dramatically rightsize the discount chain’s store fleet, with 600 stores slated for closure in 2024 and more to follow in upcoming years for a total of almost 1000 closures. We dove into the location intelligence for Family Dollar and three other leading value-forward retailers to understand which chain stands to benefit most from Family Dollar’s contraction.
Dollar Tree’s plans to close almost 1000 Family Dollar stores did not surprise retail analysts. Discount & Dollar Stores have been on the rise in recent years, driven in part by significant expansions – visits to the industry up 25.4% in Q1 2023 and up 55.8% in Q4 2023 relative to pre-pandemic Q1 2019. But this growth seems to have bypassed Family Dollar. Q1 2023 visits to the brand were up just 0.8% and traffic during the critical holiday-driven Q4 2023 was up just 9.8% since Q1 2019.
Meanwhile, the eponymous banner of Family Dollar’s parent company Dollar Tree outperformed the wider industry during the same period, with a 28.4% increase in Q1 2023 visits and a 72.1% increase in Q4 2023 visits relative to a Q1 2019 baseline.
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The Discount & Dollar Store space includes major players like Dollar General and the Dollar Tree banner that can fill the voids left by shuttering Family Dollar Venues. Walmart also may step into some of the newly created gaps. Analyzing the demographic and psychographic composition of the trade areas of these four chains – Family Dollar, Dollar General, Dollar Tree, and Walmart – may reveal the chain(s) best positioned to cater to Family Dollar’s current visitor base.
Most people have set daily shopping habits, and chains will likely have more success vying for Family Dollar’s visitor base if they can accommodate the current visitation patterns of Family Dollar shoppers.
Family Dollar and Dollar General respectively receive 37.0% and 37.9% of their daily visits between the hours of 5:00 PM and 8:59 PM. Meanwhile, only 31.2% of Dollar Tree’s visitors and 34.3% of Walmart visitors visited those chains in the late afternoon and evening. The similarities between Dollar General and Family Dollar’s visitation patterns may mean that Dollar General’s staffing and opening schedule is suited to handle the influx of former Family Dollar visitors without making these visitors modify their current shopping behavior.
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Analyzing the four chains by trade area median household income (HHI) also shows that Family Dollar is closer to Dollar General than to Walmart or Dollar Tree – but the data also reveals that Family Dollar serves a distinct demographic base. The chain has a potential market median HHI of $62.1K and a captured market median HHI of $48.3K – in both cases, the lowest trade area median HHI of the four chains analyzed.
Potential market analysis weighs the Census Block Groups (CBG) making up a trade area according to the number of residents in each CBG. The low median HHI in Family Dollar’s potential market means that the chain’s venues tend to be located in lower-income areas compared to the other chains’ store fleets.
Captured market median HHI reflects the median HHI in the CBGs making up a trade area weighted according to the number of visits to the chain from each CBG. And comparing the four chains indicates that the gap between Family Dollar and the other three chains is even larger when looking at the captured market median HHI, with Family Dollar serving the lowest income households within its potential market.
Still, Dollar General’s trade area median HHI is closest to that of Family Dollar – although Family Dollar’s trade area median HHI is still significantly lower than that of Dollar General – which could mean that Dollar General will be most attractive to Family Dollar’s former visitors.
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But looking at other metrics suggests differences in household composition between Family Dollar and Dollar General. Although the potential market share of households with children is similar for the two chains, Family Dollar’s captured market share is higher while Dollar General’s captured market share of households with children is lower.
Family Dollar’s popularity among lower-income households with children may explain why the chain has been struggling in recent years, as this demographic has been particularly hard-hit by the recent economic headwinds. And this distinct demographic base may also mean that Dollar General might want to make some merchandising, pricing, or marketing adjustments to best serve Family Dollar’s former visitors.
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Although the demographic composition of Family Dollar’s trade areas sets the chain’s visitor base apart, diving into the psychographic segmentation of the chain’s captured and potential market highlights similarities with other value-forward retailers.
All four chains analyzed seem particularly popular with rural audiences – specifically with the Rural Average Income and Rural Low Income segments as defined by the Spatial.ai: PersonaLive dataset. (Dollar General and Walmart also see a disproportionate number of visits from the Rural High Income segment within their potential markets.) So some of Family Dollar’s rural shoppers may already be visiting Walmart or Discount & Dollar Stores – and these other retailers may choose to open in areas where Family Dollar is closing and where no other discounter currently operates.
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The massive rightsizing of Family Dollar’s store fleet creates major opportunities for other value-driven retailers to expand their reach. Who will end up benefiting most from these shifts?
Check in with placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Last year’s retail vibe was nothing if not experiential. Inflation led consumers to trade down and cut back on discretionary spending – but people still sought out fun, affordable venues to meet up with friends and let off some steam.
So with 2023 firmly in the rearview mirror, we dove into the data to check in with Dave & Buster’s Entertainment Inc., owner of eatertainment chain Dave & Buster's, and – since 2022 – Main Event Entertainment. How did the company’s two brands fare in the final months of 2023 and at the start of 2024? And what lies in store for them in the months ahead?
Dave & Buster’s, the sports bar arcade that invites harried grown-ups to cast aside their worries and “unlearn adulthood”, is thriving. With some 160 venues across 42 states, Dave and Buster’s offers the most tightly-wound consumers an inexpensive escape from real life – someplace they can unwind with friends over a beer, some mouthwatering shareables, and a bit of friendly skee-ball.
Over the past several years, Dave & Buster’s has grown its store count, and in 2022 broadened its portfolio with Main Event Entertainment – the family-oriented eatertainment concept that pairs arcade games with larger format activities such as laser tag and bowling. And since November 2023, both brands have sustained mainly positive year-over-year (YoY) visit growth, disrupted only by January 2024’s inclement weather.
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Main Event Entertainment’s purchase by Dave & Buster’s appears to have been a natural move on the company’s part. Overlaying foot traffic data with demographics from STI’s PopStats reveals that the two chains’ comparable offerings attract customers with similar income profiles: In 2023, Dave & Buster’s’ and Main Event’s captured markets featured median household incomes (HHIs) of $67.3K and $67.6K, respectively – just under the nationwide baseline of $69.5K.
But the acquisition of Main Event has also allowed Dave & Buster’s Entertainment, Inc. to broaden its visitor base. Both of the company’s brands attract plenty of singles and families with children. But while Dave & Buster’s young-adult-oriented vibe holds special appeal for people living on their own, Main Event’s child-friendly activities make it a particularly attractive destination for parental households. Together, the two chains offer something for everyone – cementing the company’s role as an eatertainment leader.
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Dave & Buster’s and Main Event also enjoy similar weekly visitation patterns. Unsurprisingly, the two chains are busiest on Saturdays, followed by Sundays and Fridays, and quieter during the rest of the week. But both brands have also found creative ways to boost weekday visits. On Wednesdays, Dave & Buster’s offers a 50%-off deal, letting customers play their favorite games at half the price – and fueling a significant midweek foot traffic spike. Main Event Entertainment, for its part, draws weekday crowds on Mondays with an afternoon all–you-can-play special.
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Everybody needs to let their hair down sometimes – and with Spring Break right around the corner, both Dave & Buster’s and Main Event are building momentum with seasonal specials aimed at making their offerings even more affordable.
For both chains, March is an important milestone – in 2023, Dave & Buster’s and Main Event drew 41.0% and 82.9% more traffic during the week of March 13th, respectively, than they did, on average, throughout the rest of year. And if recent visit trends are any indication, the two brands appear poised to enjoy a healthy Spring Break and a strong rest of 2024.
For more data-driven retail and dining insights, follow Placer.ai.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Despite the individual restaurant success stories in 2023, last year was also a period of economic headwinds in the dining industry. But Darden Restaurants – and its largest chains Olive Garden, LongHorn Steakhouse, and Cheddar’s Scratch Kitchen – continued to drive foot traffic. We dove into the location analytics for these three Darden brands and took a closer look at the shifts in consumer behavior impacting the dining space.
Foot traffic in 2023 was largely positive for Olive Garden, LongHorn Steakhouse, and Cheddar’s Scratch Kitchen, with the strong visit trends likely helping drive Darden’s recent sales growth.
All three brands posted impressive YoY visit growth in Q1 2023, perhaps aided by the comparison to an Omicron-impacted, muted Q1 2022. LongHorn Steakhouse then pulled ahead of the pack in Q2 and Q3 with YoY foot traffic up 3.7% and 4.8%, respectively, before finishing the year off strong with a 3.8% YoY visit increase in Q4. But the real Darden star in Q4 was Olive Garden. The Italian-focused chain’s success was likely bolstered by the return of the Never Ending Pasta Bowl – offered from late September 2023 through mid-November – which appears to have attracted even more hungry diners than it did the previous year.
Meanwhile, YoY visits to Cheddar’s Scratch Kitchen increased during the first three quarters of 2023 and held relatively steady in Q4 – YoY visits during the last quarter of the year were down just 0.7% – highlighting the overall strength of Darden’s portfolio.
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Though 2023 was a particularly successful year for Darden foot traffic, Olive Garden, LongHorn, and Cheddar’s were not immune to this year’s arctic blast. The extreme weather in January 2024 impacted dining visits and put a damper on traffic to these chains. But once the weather warmed up in February 2024, YoY visits to Olive Garden, LongHorn, and Cheddar’s began to heat up as well – outpacing even the strong early 2023 traffic – indicating that Darden brands are likely in for another year of robust visits.
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Diving deeper into the analytics for Darden’s brands indicated that shifts in consumer behavior may be a factor in the restaurants’ recent foot traffic gains. Analysis of hourly visits to Olive Garden, LongHorn, and Cheddar’s since 2019 revealed that a greater share of visitors are now engaging with their favorite restaurants during non-traditional dayparts in the mid and late afternoon.
The share of daily Olive Garden, LongHorn, and Cheddar’s visitors visiting between 2 PM and 5:59 PM was higher in 2023 than in 2019 for all three brands. Olive Garden had the largest share of mid and late afternoon visits in 2022 at 32.6% and maintained its share of 2:00 PM to 5:59 PM visitation in 2023. Meanwhile, LongHorn and Cheddar’s share of visits during the 2:00 PM to 5:59 PM daypart continued increasing in 2023 relative to the previous year, which suggests that this trend of late afternoon and early dinner visits is becoming the new normal.
As eating out early is becoming more prevalent in the casual dining space – as well as in fine dining and steakhouse restaurants – Darden might capitalize on this trend by adding more happy hours and other late-afternoon specials to its restaurants’ menus.
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Darden’s biggest chains succeeded in driving foot traffic growth in 2023 and early 2024. Location analytics indicated that while demand for the brands is consistent, consumer behavior is always changing. How will these restaurants navigate the rest of 2024? Visit Placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
Athleisure and sportswear are a go-to for consumers looking to move seamlessly between activities – from a workout to work-from-home. That functionality has kept the category running hot in recent years even while more consumers are getting back to the office and socializing. And since athleisure and sportswear are now bonafide wardrobe staples, more consumers are investing in high-end items. We dove into the data for two of the category’s biggest upscale players – Nike and lululemon – in order to take a closer look at the consumer behavior driving visit growth.
During all four quarters of 2023, Nike and lululemon saw year-over-year (YoY) foot traffic growth that surpassed the visit increases in the wider Athleisure & Sportswear space. Part of Nike’s sizable 2023 YoY visit gains were likely due to the addition of a large number of stores relative to its somewhat modest footprint. Nike is continuing to invest in own-brand stores to boost DTC business including the first U.S. Michael Jordan "World of Flight" store coming to Philadelphia, PA. Lululemon also expanded its store count – albeit more modestly – which likely also helped the company stay ahead of the competition.
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Fueled by significant store growth, Nike managed to keep YoY foot traffic positive in the first two months of 2024 despite the arctic blast that plagued overall retail visits in January.
Lululemon and the wider Athleisure & Sportswear space were less insulated from the effects of the storm, and the comparison to a strong 2023 made for mild YoY visit gaps in January 2024. But by the end of February 2024, both lululemon and the Athleisure & Sportswear space had narrowed their visit gaps and appeared to be on an upward trajectory.
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Diving deeper into the demographic data for Nike’s trade area indicated that the aggressive expansion is not the only factor driving the brand’s recent foot traffic gains. Analysis using the AGS: Demographic Dimensions dataset revealed that since the 2021 retail reopening – and specifically Q3 2021 – the median household income (HHI) of Nike’s captured market has been higher than that of its potential market*. And the gap between the median HHI in the brand’s captured and potential markets seems to have widened even further in 2022-2023.
Driving traffic from affluent consumers appears to be an intentional strategy by the brand. Nike CEO John Donahoe recently noted that the brand is expanding in products across price points and now offers more expensive womenswear than ever before – and location intelligence indicates that this strategy is working. By Q4 2023, the median HHI of Nike’s captured market had climbed to $95.6K – the highest in nearly five years. This suggests that despite the adverse impact of inflation on some aspirational shoppers, Nike is succeeding in driving high-value foot traffic.
*A chain’s potential market refers to the population residing in a given trade area, where the Census Block Groups (CBGs) making up the trade area are weighted to reflect the number of households in each CBG. A chain’s captured market weighs each CBG according to the actual number of visits originating to the chain from that CBG.
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Will the success of upscale athleisure and sportswear continue in 2024? Visit Placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.0, which implements improvements to our extrapolation capabilities, adds short visit monitoring, and enhances visit detection.
The big news coming out of Dollar Tree’s Q4 2023 update was that the company plans to close 1,000 stores following a comprehensive portfolio review (which we first discussed in December). Management plans to close approximately 600 Family Dollar stores in the first half of fiscal 2024, with another 370 Family Dollar and 30 Dollar Tree stores expected to close over the next several years as store lease terms expire. The 970 anticipated Family Dollar store closures represent 11.6% of the banner’s 8,359 stores opened as of the end of February. Dollar stores were one of the strongest performing categories from a visitation (new stores and perspective during 2023 (below), so it may seem surprising that Dollar Tree plans to close so many Family Dollar stores during 2024.
Dollar Tree’s decision to close Family Dollar stores echoes a lot of what we’ve heard from other retailers closing stores in recent years, including Macy’s, CVS/Walgreens, and others. For the most part, retailers’ decisions to close stores comes down to a combination of factors: (1) population migration has changed the supply/demand balance in a given market; (2) consumer behavior has changed post-COVID; (3) the retailer is facing new sources of competition and eroding consumer loyalty; and (4) retailers are replacing underperforming stores with a modernized store layout.
Management cited changing demographics and market saturation as key considerations driving its consolidation efforts for Family Dollar. While the company has not announced which locations it plans to close, we’ve plotted Family Dollar’s 1,000 lowest performing locations over the trailing twelve months on a visit per square foot basis below.
If we compare this to a map of changes in Origin/Destination Household Income Ratio over the past four years (using Placer’s Migration Trends report), the changing demographics that Dollar Tree cited becomes evident. Many underperforming Family Dollar locations are in the Mid-Atlantic and Southeast markets, several of which have seen an increase in higher household income population due to migration (represented by the green dots below). As populations in these markets have shifted, it’s not surprising that the company is reevaluating its store portfolio in these markets.
The other factor at play behind these store closures is increasing competition. We’ve discussed disruption from Temu and other online marketplaces in the past, but dollar stores are also fighting for visitor share with value grocery chains, superstores, and convenience stores. And it’s not just lower-income consumers that these chains are fighting over–we’re seeing increasing evidence that dollar stores are seeing visits from middle income consumers. In fact, Dollar Tree CEO Rick Dreiling noted that Dollar Tree added 3.4 million new customers in 2023, mostly from households earning over $125,000 a year. We’ve previously noted how Walmart has been successful attracting more middle-income consumers but if we look at captured trade area demographics for the Dollar Tree banner (and not including Family Dollar) from Q3 2023 to Q4 2023, we do see an increase in the trade areas between $50-$150K in household income (below).
Admittedly, some of the increase in higher-income consumers can be explained by the aforementioned migration trends, but management also attributes the pick up in middle-income consumers to its multi-price point strategy called “More Choices” (which we’ve discussed in the past). In particular, we believe the company has seen success driving visits to Dollar Tree stores with its $3, $4, and $5 frozen and refrigerated assortment, which have been rolled out to more than 6,500 locations today (almost 80% of the banner’s store base as of February). The company has also discussed adding cooler capacity at Family Dollar stores; 17,000 cooler doors were added at Family Dollar last year, which brought the average to 26 coolers per store (versus a long-term goal of 30 coolers per store). We suspect that many of the closed Family Dollar stores will be replaced with new stores featuring expanded cooler offerings to better compete for customers across all demographic groups.
There are also more practical reasons for the store closures, including improved execution. Dreiling pointed out that underperforming stores can “take the bulk of a district manager's time”. By closing them, the company can better focus on service and execution at existing stores. Also, management believes that the closings will be accretive from a cash perspective (i.e., it’s cheaper to run these underperforming stores dark than it is to operate them at a loss).
When closing stores, there is always the risk that customers will churn to competing retail brands and categories. In fact, we’ve seen a meaningful number of visitors to CVS and Walgreens locations that closed the past two years migrate to nearby grocery and superstore chains. However, by replicating many of Dollar Tree’s successful strategies–including expanded cooler assortments–at future Family Dollar store openings, it gives the chain an opportunity to offset potential visitors lost to this round of closures.
While many retailers have embraced smaller format stores, one chain bucking this trend is Dick’s Sporting Goods through its large-format House of Sport concept. This format offers shoppers an “elevated assortment and service model, premium experiences and enhanced visual expressions”. We discussed the early success of the House of Sport last summer, and with a few months of additional data to look at, we can now better assess the longer-term potential of this concept sporting goods retail category.
Below, we’ve presented visit per location data for the 12 Dick’s House of Sport locations currently open versus Dick’s chainwide average since the beginning of 2023. The strong visits per location trends that we identified last July continued into the back half of 2023 and early 2024, with House of Sport locations now seeing 5-6 times the number of visits per location compared to the rest of the chain. For reference, the average Dick’s Sporting Goods store is roughly 50K square feet square feet compared to 100K-120K square feet for House of Sport, indicating that House of Sport is also outperforming on a visit per square foot basis.
Given the strong visitation trends, it’s not surprising that Dick’s plans to invest more in the House of Sport concept in the years ahead. In 2024, the company plans to open eight new locations, with seven being planned relocations/conversions of existing Dick’s stores and one new store at Prudential Center in Boston. The company also plans to begin construction this year on approximately 15 House of Sport locations that will open throughout 2025, bringing the total number of House of Sport locations to 35 by the end of 2025. Longer-term, management sees an opportunity for 75-100 House of Sport locations by 2027.
Interestingly, Dick’s plans to incorporate experiential elements similar to House of Sport across the rest of its store portfolio. During its Q4 2023 update this past week, management also announced plans to open 16 next-generation 50K square foot Dick’s Sporting Goods stores in 2024, including the relocation/remodeling of 12 existing stores (on top of the 11 next-generation stores already opened). These next generation stores were inspired by the House of Sport format and incorporate expanded product assortments for certain categories, emphasis on services, and improved visuals. The company also plans to open 10 Golf Galaxy Performance Center locations in 2024 (aligning well with golf’s post-COVID comeback).
In total, Dick’s Sporting Goods plans to increase square footage by approximately 2% in 2024, marking the retailer's largest annual square footage increase since 2017. Importantly, the economics behind Dick’s nascent store formats are compelling. The House of Sport formats generate approximately $35 million in omnichannel sales per store, approximately 20% EBITDA margins, and cash-on-cash returns of 35% on an initial investment of $18.5M ($11.5M capex, $3.5M inventory, and $3.5M pre-opening costs). The next-generation Dick’s stores are expected to generate $14M in omnichannel sales per store, 20% EBITDA margins, and cash-on-cash returns of 65% on an initial investment of $4.5M ($2.5M capex, $1.5M inventory, and $0.5M in pre-opening costs).
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs. We looked at the recent foot traffic data to see what this category's successes reveal about the current state of brick-and-mortar retail.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
Grocery chains in the United States are increasingly investing in on-site healthcare clinics, transforming their stores into hubs for both food and wellness. While grocery stores have long featured pharmacies and some basic healthcare services like vaccinations, recent years have seen a shift towards more extensive healthcare offerings.
Today, many grocery stores offer a range of services – from primary and urgent care to dental and mental health care. In addition to providing an important community service, grocery-anchored healthcare clinics can boost foot traffic at chains, help health providers reach more patients, and allow shoppers to manage their health and home needs in one convenient trip.
This white paper examines the impact these in-store clinics have on grocery chain visitation patterns and trade area characteristics. Are shoppers more or less likely to make repeat visits to grocery stores with healthcare services? And how does the addition of a clinic affect the demographic profile of a grocery store’s captured market? The report examines these questions and more, offering insights for stakeholders across the grocery and healthcare industries.
Analyzing foot traffic to grocery stores with and without in-store clinics shows the positive impact of these services: Across chains, locations with on-site healthcare offerings drew more visits in H1 2024 than their chain-wide averages.
The Kroger Co., which operates numerous regional banners as well as its own eponymous chain, has been a leader in in-store healthcare services since the early aughts. The company introduced its in-store medical center, The Little Clinic in 2003 – and today operates over 225 Little Clinic locations across its Kroger banner, as well as regional chains Dillons, Jay C Food Stores, Fry’s, and King Soopers.
And in H1 2024, the eight Dillons locations with clinics saw, on average, 93.0% more visits per location than the chain’s banner-wide average. Jay C, which offers two in-store clinics, also saw visits to these venues outpace the H1 2024 banner-wide average by 92.9%. For both chains, relatively small overall footprints may contribute to their outsize visit differences: Indiana-focused Jay C operates just 22 locations, all in the Hoosier State, while Kansas-based Dillons has some 64 locations.
But similar patterns, if somewhat less pronounced, could be observed at Kroger (43.0%), Fry’s (19.2%), and King Soopers (16.5%) – as well as at H-E-B (14.5%), which boasts its own expanding network of in-store clinics.
Analyzing the trade areas of grocery stores with healthcare clinics shows that these services tend to draw more affluent visitors from within the stores’ trade areas.
For some chains, including King Soopers, H-E-B, and Jay C, the clinics are positioned to begin with in areas serving higher-income communities. The median household income (HHI) of King Soopers’ in-store clinic’s potential markets, for example, came in at $92.3K in H1 2024 – significantly above the chain’s overall potential market median HHI of $88.1K. Similarly, the potential markets of H-E-B and Jay C Food Stores with clinics had higher median HHIs than the chains’ overall averages.
And for all three chains, stores with clinics tended to attract visitors from captured markets with even higher median HHIs – showing that within these affluent communities, it is the more well-to-do customers that tend to frequent these venues. (A chain or store’s potential market is obtained by weighting each CBG in its trade area according to the size of the population – thus reflecting the general composition of the community it serves. A chain or store’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the business in question – and thus represents the population that actually visits it in practice.)
Other brands, including Fry’s, Kroger, and Dillons, have positioned clinics in stores with potential market median HHIs slightly below chain-wide averages. But within these markets, too, it is the more affluent consumers that are visiting these stores, pushing up the median HHI of their captured markets.
These patterns highlight that, for now, grocery store clinics tend to attract consumers on the upper ends of local income spectrums. This information can be utilized by healthcare professionals and grocery store owners to pinpoint neighborhoods that may be open to grocery-anchored clinics, or to take steps to increase penetration in other areas.
Supermarket giant Kroger is a major player in the world of grocery-anchored healthcare, offering visitors access to pharmacies, clinics, and telehealth options via its grocery stores. What impact has the company’s embrace of healthcare had on visits and loyalty?
An analysis of household compositions across the potential and captured markets of Kroger-owned stores with and without Little Clinic offerings suggests that families with children are extremely receptive to these services.
In H1 2024, Kroger, King Soopers, Fry’s, Jay C, and Dillons all featured captured markets with higher shares of STI: PopStats’ “Households With Children” segment than their potential ones – highlighting the chains’ appeal for families. But the share of parental households in those stores with Little Clinics jumped significantly higher for all five banners.
The share of families with children in King Soopers’ overall captured market stood at 28.3% in H1 2024, higher than the 27.2% in its potential one. But the households with children in the captured markets of King Soopers locations with Little Clinics was significantly higher – 30.6% – and similar patterns emerged at Jay C, Dillons, Kroger, and Fry’s.
This special draw is likely linked to the clinics' focus on family health services like physicals, nutrition plans, and vaccines. The convenience of being able to take care of healthcare, grocery shopping, and pharmacy needs all in one go makes these stores particularly attractive to parents. And this jump in foot traffic shows the strategic advantage of incorporating healthcare services into the retail environment.
Providing essential healthcare services at the supermarket can establish a grocery chain as a crucial part of a shopper's daily life, enhancing visitor loyalty, and helping nurture long-term customer relationships. Indeed, in-store clinics offer a unique opportunity for grocery providers to connect with customers on a level that extends beyond the transactional.
An analysis of several Kroger-branded locations in the Cincinnati metro area showcases the profound impact in-store clinics can have on customer loyalty. In H1 2024, stores with Little Clinics had significantly higher shares of repeat visitors – defined as those making six or more stops at the store during the analyzed period – than those without.
For instance, 36.4% of visitors to a Kroger Marketplace store with an in-store clinic in Harrison, Ohio, frequented the location at least six times during the first half of 2024. But over the same period, only 29.0% of visitors stopped by at least six times to a nearby Kroger location in Cleves, Ohio – just ten miles away. Similarly, 30.7% of visitors to the Beechmont Ave. Kroger Food & Drug location with a clinic visited at least six times in H1 2024, compared to 23.0% for the nearby Ohio Pike Kroger store.
This trend was consistent across the analyzed locations, with those offering in-store clinics attracting significantly higher shares of loyal visitors. These metrics support the value of offering additional services as a draw for frequent visitors, while also providing the clinics themselves with the visitor volume needed to operate profitably.
Texan grocery chain H-E-B is beloved across the state – and though the chain isn’t new to the healthcare scene, it has been doubling down on wellness. In 2022, H-E-B launched H-E-B Wellness, a healthcare platform that offers patrons a variety of medical services, including – as of today – some 12 primary care clinics, many of them inside stores.
H-E-B stores with primary care clinics are helping to cement the grocer’s role as a convenient one-stop for local residents – allowing them to drop in to a nearby location for both daily grocery needs and wellness care.
H-E-B has always placed a premium on community, stepping up to help local residents in times of need. And though the chain as a whole draws an overwhelming majority of its visitors from nearby areas, those with clinics do so even more effectively. In H1 2024, some 83.6% of visitors to H-E-B came from less than 10 miles away. But for locations with primary care clinics, this share increased to 88.0%.
This suggests that wellness services are particularly appealing to nearby residents, strengthening H-E-B’s connection with local consumers even further. And for a grocery store centered on community engagement, the integration of health services into its offerings is proving to be a winning strategy.
H-E-B has been steadily expanding its primary care offerings since it launched the Wellness concept, adding two primary clinics at locations in Cypress, TX and Katy, TX in June 2023. Following the opening of these clinics – which operate Mondays through Fridays – both locations saw marked increases in the share of “Urban Cliff Dwellers” in their weekday captured markets. This STI: Landscape segment group encompasses families both with and without children, earning modest incomes and enjoying middle-class pleasantries.
Between June 2022 - May 2023, the share of “Urban Cliff Dwellers” in the weekday captured markets of the Cypress and Katy locations stood at 9.5% and 7.2%, respectively. But once the stores had clinics in place, those numbers jumped to 12.4% and 11.0%, respectively.
This increase in the stores’ reach among “Urban Cliff Dwellers” immediately following the clinics’ openings suggests that in addition to more affluent consumers, middle-class families also harbor considerable interest in these services. As more retailers continue making inroads into the healthcare sector, they may find similar success in attracting diverse groups of convenience-seeking shoppers.
As grocery stores lean into healthcare, they are transforming into multifaceted hubs that offer both essential health services and everyday shopping needs. Retailers like Kroger and H-E-B are reaping the benefits of boosted foot traffic, higher-income visitors, and strengthened community ties – while offering their shoppers convenience that helps streamline their daily routines.
Walmart, Target, and Costco are three of the most popular retailers in the country, drawing millions of shoppers through their doors each day. Each of these retail giants boasts distinct strengths and strategies that cater to their unique customer bases, allowing them to thrive in a highly competitive market.
This white paper takes a closer look at some of the factors that are helping the three chains flourish. How does Walmart’s positioning as a family-friendly retailer help it drive visits in its more competitive markets? How can Target leverage its reach to drive more loyal visits? And what does the increase in young shoppers frequenting membership warehouse clubs mean for Costco?
We dove into the location analytics to explore these questions further.
Examining monthly visitation patterns for the three retail giants shows Costco’s wholesale club model leading the way with consistent year-over-year (YoY) visit growth – ranging from 6.1% in stormy January 2024 to 13.3% in June. Family favorite Walmart followed closely behind, seeing YoY foot traffic growth during all but two months, when visits briefly trailed slightly behind 2023 levels before rebounding.
Target, meanwhile, had a slower start to the year, with visits trending below 2023 levels for most of January to April. Over this same period (the three months ending May 2024), Target reported a 3.7% decline in YoY comparable sales. But since then, things have begun to turn around for the chain, with YoY visits rising in May (2.5%), June (8.9%), and July (4.7%). This renewed visit growth into the second half of the year bodes well for the superstore – and the ongoing back-to-school season may well push visits up further as the summer winds down.
For all three chains, Q2 2024’s visit success has likely been bolstered in part by summer deals and intensifying price wars – as the retailers slash prices to woo inflation-weary consumers back to the store.
Over the past few years, consumer behaviors have been changing rapidly in response to shifting economic conditions. This next section explores some of these changes at Walmart, Target, and Costco, to better understand what may be driving these shifts.
One way that consumers have traditionally responded to inflation and other headwinds has been through the adoption of mission-driven shopping – making fewer, but longer, trips to retailers, so that every visit counts. Superstores and wholesale clubs, which offer one-stop shopping experiences, have long been prime destinations for these extended shopping trips. And even during periods when visits have lagged, these retailers have often benefited from extended dwell times – leading to bigger basket sizes.
A look at changes in average dwell times at Walmart and Target suggests that as YoY visits have picked up, dwell times have come down – perhaps reflecting a normalization of consumers’ shopping patterns. With inflation stabilizing and gas prices lower than they were in 2022 and 2023, customers may feel less pressure to consolidate shopping trips than they have in recent years.
In contrast, Costco’s comparatively long dwell times have remained stable over the past several years. The warehouse club’s bulk offerings, plentiful free samples, and inexpensive food court encourage shoppers to spend more time browsing the aisles than they would at other retailers. And even if mission-driven shopping continues to subside, Costco customers will likely keep on making extra-long shopping trips.
While inflation is cooling faster than expected, prices remain high, and new players are stepping into the retail space occupied by Walmart, Target, and Costco – especially dollar stores. Though higher-income customers increasingly rely on the three retail giants for many of their purchases, customers of more modest means are often drawn to the rock-bottom prices offered at dollar stores.
And analyzing the cross-shopping patterns of visitors to Walmart, Target, and Costco shows that growing shares of visitors to the three behemoths also visit Dollar Tree on a regular basis. In Q2 2019, the share of visitors to Walmart, Target, and Costco who frequented Dollar Tree at least three times ranged between 9.8% and 13.7%. But by Q2 2024, that share rose to 16.7%-21.6%.
Dollar Tree is leaning into this increased interest among superstore shoppers. Over the past year, Dollar Tree added some 350 Dollar Tree locations, even as it shuttered nearly 400 Family Dollar stores. And the chain recently acquired the leases of some 170 99 Cents Only Stores – offering Dollar Tree access to a customer base accustomed to buying everything from groceries to household goods. As Dollar Tree continues to grow its footprint and expand its food offerings, the chain will be better positioned than ever to provide a real challenge to Walmart, Target, and Costco.
Still, the three retail giants each have unique offerings that distinguish them from dollar stores. This next section examines what sets Walmart, Target, and Costco apart – and how they can continue to strengthen their competitive edge.
With competition on the rise, Walmart, Target, and Costco must display agility in navigating an ever-evolving market landscape. This section dives into the data for each chain’s more successful metro areas to see what factors are helping them outperform nationwide averages – and what metrics the retailers can harness to try to replicate these results nationwide.
Target recently expanded its Target Circle Rewards program, rolling out three new tiers for its 100 million members. And this focus on loyalty has proven successful for the chain. Demographic and visitation data reveal a strong correlation between the median household incomes (HHIs) of Target locations’ captured markets across CBSAs (core-based statistical areas), and their share of loyal visitors in Q2 2024: CBSAs where Target locations’ captured markets had higher median HHIs also tended to draw more repeat monthly visitors.
Target’s captured markets in the Los Angeles-Long Beach-Anaheim, LA CBSA, for example, featured a median HHI of $89.8K in Q2 2024 – and 48.0% of the chain’s LA visitors frequented a Target at least twice a month during the quarter. Target stores in the Chicago-Naperville-Elgin, IL-IN-WI CBSA, where the chain’s captured markets had a median HHI of $88.7K in Q2 2024, also had a loyalty rate of 48.0%.
Target generally attracts a more affluent audience than Walmart. And even as the superstore slashes prices to attract more price-conscious consumers, the retailer is also taking steps likely to enhance its popularity among higher-income households. In April 2024, Target debuted a paid membership tier within its loyalty program offering perks like same-day delivery for a fee. Maintaining and expanding these premium offerings will be key for Target as it seeks to attract more affluent customers and replicate its high-performing results in CBSAs nationwide.
The persistent inflation of the past few years, while challenging for some retailers, has also created new opportunities – particularly for wholesalers. Membership warehouse clubs, including Costco, are gaining popularity among younger shoppers, a cohort often looking for new ways to stretch their more limited budgets. An October 2023 survey revealed that nearly 15% of respondents aged 18 to 24 and 17% of those aged 25 to 30 shop at Costco.
A closer look at some of Costco’s best-performing CBSAs for YoY visit-per-location growth highlights the significance of these younger shoppers: In H1 2024, the company’s YoY visit-per-location growth was strongest in areas with higher-than-average shares of young urban singles.
For example, the San Diego-Chula Vista-Carlsbad, CA CBSA experienced visit-per-location growth of 10.4% YoY in H1 2024, while the nationwide average stood at 7.9%. And the CBSA’s share of Young Urban Singles, defined by the Spatial.ai: PersonaLive dataset as “singles starting their careers in trade and service jobs,” was 12.1%, well above Costco’s nationwide average of 7.3%.
Walmart is a one-stop shop for everything from affordable groceries to clothing to home furnishings, making it especially popular among families. The retailer actively courts this segment with baby offerings designed to meet the needs of both kids and parents, virtual offerings in the metaverse, and collectible toys.
And visitation data reveals a connection between the extent of different Walmart locations’ YoY visit growth and the share of households with children in their captured markets.
In H1 2024, nationwide visits to Walmart increased by 4.1% YoY, while the share of households with children in the chain’s overall captured market hovered just under the nationwide baseline. But in some CBSAs where Walmart outpaced this nationwide growth, the retail giant also proved especially adept at attracting parental households – outpacing relevant statewide baselines.
In Boston-Cambridge-Newton, MA, for example, Walmart experienced 5.0% YoY visit growth in H1 2024 – while the share of households with children in the chain’s local captured market stood 7% above the Massachusetts state average. And in Grand Rapids-Kentwood, MI, where Walmart’s share of parental households outpaced the Minnesota state average by an even wider 15% margin, the retailer saw impressive 7.3% YoY visit growth. This pattern repeated itself in other metro areas, suggesting that there may be a correlation between local Walmart locations’ visit growth and their relative ability to draw households with children.
Walmart can continue solidifying its market position by leaning into its family-oriented offerings and expanding its footprint in regions with growing populations of young families.
Walmart, Target, and Costco all experienced YoY visit growth in the final months of H1 2024, with Costco leading the way. And though the three chains still face considerable challenges, each one brings unique strengths to the table. By continuously innovating and responding to changing market conditions, Walmart, Target, and Costco can not only overcome obstacles but also leverage them to reinforce their market positions and drive continued growth.
