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In December 2023, Placer.ai released two white papers: How Physical Stores Help DNBs Thrive and East Coast Migration Hubs. Below is a taste of our findings. To read more data-driven consumer research, visit our library.
DNBs – Digitally Native Brands – refer to retailers that began their retail journey exclusively online, selling their product line direct-to-consumers through their owned digital channel. But although all these businesses start out as a pure e-commerce play, many DNBs eventually move offline, choosing to leverage the various benefits of brick-and-mortar channels to grow their business even further.
Analyzing year-over-year (YoY) data for Q3 2023 shows that, while many retailers struggled, DNB leaders such as Vuori, Allbirds, Everlane, and Warby Parker all saw significant growth in quarterly visits per venue. Many of these brands also underwent significant expansions, but the increase in visits per venue reveals that many of the DNBs are seeing more crowded stores despite the increase in number of overall venues. The success of these brands in operating stores that consumers want to keep visiting – even in times of economic headwinds – suggests that DNBs are particularly well positioned to take advantage of the diverse benefits of offline stores.
How Physical Stores Help DNBs Thrive uses location intelligence to reveal the different brick-and-mortar strategies helping DNBs broaden their reach, build their brand, and acquire new audiences. Several DNBs are building massive store fleets, while others focus on a couple well-placed stores – and some focus on temporary pop-ups to reap the benefits of physical stores without the long-term commitment.
Read the full report here to discover the diverse methods that digitally native brands are enlisting to to drive growth through brick-and-mortar expansion.
Much has been written about the recent population outflows from New York, Massachusetts, and other northeastern states. But many states on the East Coast – including Maine, Vermont, Rhode Island, Delaware, North and South Carolina, and Florida – are actually seeing influxes of newcomers.
Each of these states – and each of the metropolitan areas attracting relocators within them – offers its own set of benefits. But those willing to make the move often fit a similar profile – younger individuals or families looking for a more favorable housing market, better schools, or more job opportunities.
East Coast Migration Hubs looks at several states and metro areas on the East Coast to explore the factors driving migration to these emerging hubs. Using location data to understand who is moving, and harnessing Niche’s Neighborhood Grades dataset to identify differences between origin and destination areas, the report seeks to shed light on recent domestic migration trends in the Eastern United States.
Read the full report here to discover the factors driving domestic migration to several popular relocation destinations on the East Coast.
For more data-driven consumer research, visit our library.
Last year was marked by inflation and consumer cutbacks as shoppers adjusted to price hikes across key retail and dining categories. But despite the challenges, many categories and retailers not only weathered the storm but positively thrived under the ongoing headwinds.
Now, with a new year offering fresh opportunities for growth, what are the retail and dining segments positioned for success in 2024? We dove into the data to find out.
Last year’s high grocery prices led to a surge in foot traffic to affordable supermarket chains – but food-away-from-home inflation also seems to have driven visits to high-end grocers. Visits to chains such as New York-based Uncle Giuseppe’s, Illinois-based Cermak Fresh Market, and California-based Lazy Acres saw consistent year-over-year (YoY) visit increases as consumers sought specialty ingredients to recreate restaurant-quality dishes at home. Rising interest in sustainability, natural products, and organic ingredients – especially among Gen-Z – likely helped drive traffic growth as well.
But the success of specialty grocers isn’t just coming from singles willing to splurge on the latest influencer-backed food trend – trade area demographic data reveals that families with children are overrepresented in the captured market trade area of all three specialty grocers analyzed. With restaurant prices likely increasing slightly in 2024, consumers looking to feed their families tasty dishes without breaking the bank – or shoppers feeding the growing demand for natural food products – will likely keep visits to specialty grocers high in the coming year.
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Along with the rise in specialty grocers selling natural and organic ingredients, restaurants focusing on whole, healthy foods are also seeing a boost – and the segment is positioned for further growth in 2024. Consumers are flocking to concepts such as Mendocino Farms, honeygrow, and Crisp & Green that boast fresh ingredients and made-from-scratch dishes – and these chains are all expanding to meet the growing demand.
Visits to healthy dining concepts are no longer reserved for special occasions – weekday foot traffic is also on the rise, with all three dining brands analyzed seeing a YoY rise in the share of Monday to Friday visits. With employees slowly but surely returning to the office and looking to grab a nutritious lunch mid-day or meet up with friends for a balanced dinner on their way home, demand for health-focused dining concepts is likely to continue growing in 2024.
Dave’s Hot Chicken was one of 2023’s biggest dining success stories, and the chain was not the only fried chicken franchise attracting significant foot traffic. Raising Cane’s, which has been on a roll for several years, and Huey Magoo’s Chicken Tenders – which serves grilled chicken and other fare alongside its signature fried tenders – are also taking the country by storm.
Foot traffic to the chains surged in 2023, driven in part by aggressive expansions. But zooming into November 2023 data reveals that average visits per venue are also up YoY, despite all three brands’ much larger store fleets – indicating that the fried chicken boom is meeting a ready demand. It seems, then, that while some diners will favor healthy foods in the new year, other consumers are likely to continue driving visits to fried chicken chains in 2024.
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Fried chicken isn’t the only indulgence positioned to thrive in 2024. Other affordable luxuries raked in visits last year and are likely to continue seeing growth in the year ahead.
Although inflation appears to be cooling, prices across many goods and services still remain elevated, with some shoppers still putting off large purchases. But consumers are willing to splurge on small treats that won’t break the bank, and tasty snacks and food items – from craft doughnuts to gourmet deli sandwiches to specialty coffee concoctions – could provide the perfect affordable and guilt-free pick-me-up. Parlor Doughnuts, Pickleman’s Gourmet Cafe, and Dutch Bros. Coffee are some of the chains that benefited from this trend in 2023 and will likely continue to grow in the new year.
The trade areas of the three chains analyzed all include a larger-than-average share of “non-family households” – people living with unrelated individuals. As high housing costs continue to lead more U.S. adults to live with roommates, the number of consumers looking to escape their daily grind with an affordable indulgence is likely to increase in 2024 – and drive even larger visit surges to chains offering budget-friendly treats.
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Non-comestible affordable indulgence such as tanning salons, hair-removal parlors, and eyelash salons are also seeing a rise in visits that will likely continue in the coming year. Deka Lash, Tan Republic, Glo Tanning, and LaserAway are some of the chains that saw their YoY visits increase significantly in 2023, and the growth does not appear to be slowing down.
All four chains’ trade areas included a larger share of Gen-Z visitors (aged 18-24) than the share of 18-24 year olds nationwide. And since, despite inflation, younger shoppers tend to spend more than the average American on beauty and self care – and Gen Z’s spending power is only expected to grow in the coming year – personal grooming chains are well positioned to succeed even further in 2024.
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Another personal care-adjacent segment slated for growth in 2024 is themed fitness. Gyms and studios that focus on a particular type of activity or fitness regimen – such as climbing, yoga, pilates, or HIIT are seeing their visits skyrocket, with both the number of monthly visits and the average visit frequency on the rise YoY.
The rising popularity of themed fitness concepts may be aided by the sense of community fostered by many of these chains. Touchstone Climbing organizes meetup groups geared towards specific audiences, while F45 Training prides itself on facilitating a sense of purpose and belonging among its members. And yoga and pilates classes have long been recognized for their capacity for connection-building.
With loneliness on the rise and many consumers looking to incorporate a fun, social element into their fitness routines, the demand for themed fitness concepts will likely keep on growing in 2024.
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Cost-effectiveness does not necessarily mean cheap. And while some retail segments to watch in 2024 stand out for their low price points, other segments that offer consumers a particularly strong value proposition also appear well positioned to thrive in the coming year. Chains such as Theory, Anthropologie, and Marine Layer all saw YoY increases in monthly visits every month of 2023, perhaps aided by the “quiet luxury” trend that drove demand for high-quality, non-ostentatious fashion. And while these brands may not offer the cheapest price, the focus on good craftsmanship and premium fabrics may help consumers feel better about shelling out a little more for each item.
All three brands analyzed have a significant presence in California. Diving into their captured market in the Golden State reveals that visitors to these upscale apparel retailers tend to be wealthier and are more likely to live alone when compared to the average California resident. So even as many companies look to cater to the increasing share of budget-conscious consumers, other retailers willing to invest in quality materials and offer a premium customer experience can still thrive in 2024 by meeting the needs of more affluent audiences.
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From healthy foods to fried fare, and from affordable treats to higher-priced apparel, the diversity of retail and dining segments to watch in 2024 highlights the many opportunities for success in the coming year. Where will visits skyrocket? Which brands will hit it out of the park?
Visit placer.ai/blog to find out.
Streets adorned in holiday lights, bustling Christmas stores and pop-ups, and local festivals all make the holiday season a truly magical time of year. So with Christmas in the rearview mirror, we dug into the data to explore some of the most beloved holiday spots throughout the country. Who visits Christmas stores? How do holiday events affect foot traffic to local hangouts? And what impact do annual parades have on major retail corridors like Chicago’s Mag Mile?
We dove into the data to find out.
Bronner’s Christmas Wonderland in Frankenmuth, MI is the biggest Christmas store in the country – nay, the world. Spanning some 27 acres, the store carries everything from personalized holiday ornaments to Christmas trees. And the venue, which is open 361 days a year, has emerged as a true destination, where visitors can enjoy a taste of the holiday spirit and load up on all their Christmas essentials.
People visit Bronner’s all year round – but foot traffic to the store really picks up during the holiday season: Between November 1st and December 21st, 2023, the holiday wonderland drew a stunning 438.0% more daily visits, on average, than it did between January and October of this year.
Drilling down deeper into the data shows that much of this visit bump is driven by locals, who flock to Bronner’s during the Christmas season. Throughout the year, Bronner’s draws tourists from all over the country – and in the summer, most visits to the shop are by shoppers living more than 100 miles away. Individuals living within 100 miles of Bronner’s tend to visit closer to Christmas, when the time comes to stock up on supplies for the holiday. And as the holiday approaches, the share of true locals in Bronner’s visitor base – i.e. those living less than 50 miles away from the store – increases significantly.
As the Yuletide season kicks into gear, special holiday-themed pop-ups and happenings also spring up throughout the country, with bars, malls, and restaurants all hosting special events filled with holiday cheer.
One venue that goes all out for the holidays is Mozart’s Coffee Roasters, the lakeside Austin, TX coffee shop that’s been a local landmark since 1993. With free wifi, expansive seating, and bottomless coffee, Mozart’s is the perfect place for remote employees to get some work done. And with hundreds of artists performing at the venue each year and a weekly open mic night, it’s also a great place to go out in the evenings. In the run-up to Christmas, Mozart’s hosts its famed annual holiday lights show, replete with a Bavarian Marketplace, a silent disco, and this year, an actual piece of Taylor Swift’s dance floor.
During the light show, Mozart’s is positively teeming with customers: Since the start of the event this year (November 9th), the coffee shop drew 104.3% more daily visitors, on average, than it did between January 7th (the end of last year’s show) and November 8th, 2023. And unsurprisingly, foot traffic data shows that most of this visit bump is driven by evening customers: During most of the year, the majority of visits to Mozart’s take place before 6:00 PM, with 24.4% concentrated in the morning hours. But when the festival kicks off, this pattern reverses – with 66.7% of visits taking place between 6:00 PM and midnight.
Local parades and festivals are another mainstay of the holiday season. From New York’s iconic Macy’s Thanksgiving Day Parade to the Hollywood Christmas Parade in Los Angeles, cities across America draw massive crowds to streets decked out with holiday cheer.
One of the nation’s most timeless Christmas celebrations is Chicago’s Wintrust Magnificent Mile Lights Festival – an all-day bonanza that features a slew of booths and activities, a televised parade, and an impressive fireworks display. The festival, which famously illuminates the city with a million lights, is one of the Mag Mile’s prime events of the year. And comparing November 18th, 2023 foot traffic to the popular Chicago retail corridor – the day of the big event – to a September 1st 2023 baseline, shows that the festivities generated a tremendous 179.5% visit spike.
And a look at the demographic characteristics of visitors to the Mag Mile during the Lights Festival reveals that the celebration draws a more economically diverse crowd, as well as a larger share of families with children. Throughout most of this year, the median household income (HHI) of the Magnificent Mile’s captured market was relatively high – $85.4K. At the same time, the share of parental households in the retail corridor’s captured market increased from 21.0% to 23.4%, highlighting the event’s special appeal for families.
Everybody needs some seasonal cheer – and the sheer variety of holiday-themed events and festivals means there’s something for everybody. How will Christmas stores fare as the retail environment continues to evolve? And how will shifting urban landscapes impact local events, parades, and festivals in the years to come?
Follow Placer.ai’s data-driven retail and civic analyses to find out.
College students make up a small percentage of the overall U.S. population. But they often have money to spend – and back-to-college shopping is a significant driver of retail sales. This year in particular, students heading back to school were expected to spend record amounts on dorm decor, clothing, and other campus essentials. And since today’s college students make up a large chunk of tomorrow’s affluent consumers, retailers across industries are eager to cement positive relationships with the segment.
So with fall semester just under way, we dove into the data to explore the spending habits of today’s undergraduate young adults. When do they shop? What do they like to buy? And what can retailers do to get their attention?
To get a sense of when collegians tend to do the most shopping, we analyzed the monthly share of college students in the captured markets of select retailers and segments, using audience segmentation data from Spatial.ai’s PersonaLive. And the analysis revealed that student consumer behavior follows a clear seasonal pattern.
In 2019, the share of college students in the captured markets of big box superstores like Target and Walmart peaked in August, and to a lesser extent in June, July, and September, as collegians enjoyed their summer vacations and did their back-to-school shopping. Additional upticks emerged in January, when many students were on winter break. But during regular school months, when midterms, finals, and homework likely kept many students hunkered down in the library, their share in the chains’ captured markets was much lower. While this pattern was disrupted in the wake of COVID, it returned in full force in 2022. Similar seasonality arose when looking at wider segments like apparel and off-price retail, as well as various dining categories.
In addition to seasonality, the above graphs also appear to indicate that despite their tight budgets, collegians don’t necessarily prioritize price over everything else. So to further explore the shopping preferences of college kids, we examined the share of the #College segment in the captured markets of popular chains across categories.
Trade area data seems to indicate that university students shop at Target, frequent non-off-price-apparel chains, eat at fast-casual restaurants – and make up smaller shares of the customer bases of less expensive alternatives. Indeed, as hard-up as they may be, undergrads know how to splurge and are willing to pay for high quality stuff. They can’t get enough Urban Outfitters and love mid to higher range brands like Madewell and lululemon athletica.
At the same time, college students are highly oriented to thrift shops – especially those like Buffalo Exchange and Plato’s Closet, where they can sell their old clothes and snag stylish, name-brand items for a steal.
Of course, the share of collegians in the captured market of any given retailer or segment can also be impacted by the behavior of other demographics. For example, if a particular chain attracts an extremely broad audience, a lower relative share of college students may indicate that their presence is being offset by other segments. Still, while a small share of collegians in a chain’s trade area may not necessarily mean that the chain does not appeal to this group, a disproportionate share of students in a chain’s captured market is a strong indication that the brand is embraced by this demographic.
And chains which see a smaller share of college students among their customer base may draw an outsize proportion of undergrads during peak season. Walmart’s captured market, for example, was just 14.0% over-indexed for the #College segment between September 2022 and August 2023, compared to a nationwide baseline. But looking just at August 2023 – peak college Back to School shopping season – the share of #College students in its captured market was 94.0% higher than the nationwide average. Walmart also enjoyed higher-than-average shares of collegians in September, June, July, January, and to a lesser extent – October. Dollar Tree, too, attracted an outsize share of collegians in the summer and in January.
Collegian shopping habits are shaped by the rhythms of campus life. And while students are budget-conscious, they place a high premium on quality and are willing to spend money on things that are important to them. Brands that can lean into college students’ seasonal groove – while providing the products they crave at price points that don’t break the bank – will be poised to win over this demographic, gaining customers that may stay with them for life.
How will college spending habits continue to evolve as the school year progresses? Which brands will stand out as collegian favorites?
Follow Placer.ai’s data-driven insights to find out.
Marriott International, Inc. has long been a dominant player on the U.S. hospitality scene. The company boasts a wide-ranging portfolio of some 31 brands, running the gamut from luxury chains like The Ritz Carlton to more budget-friendly options like Courtyard by Marriott. And with more than 8,500 locations worldwide, including some 5,700 in the U.S., the hotel giant is continuing to expand its footprint.
Against this backdrop, Marriott International’s decision last May to launch the hospitality industry’s first media network – leveraging visitor data to let external brands advertise to its customers – should come as no surprise. With millions of customers passing through its doors each year, Marriott is particularly well-placed to help relevant advertising partners reach new audiences. The network, powered by Yahoo, offers both online and offline marketing opportunities, including in-room television and digital-screen promotions.
To better understand the potential reach of Marriott’s advertising network, we dove into the data to explore the characteristics and preferences of the people that visit the hospitality leader’s various brands and locations. By layering foot traffic data with demographic and psychographic metrics from STI: Popstats, AGS Behavior & Attitudes, and Experian’s Mosaic, we examined Marriott’s different captured markets, gaining insight into the habits, interests, and profiles of its customer bases.
*A chain or venue’s captured market refers to the population residing in its trade area, weighted to reflect the actual share of visits from each Census Block Group comprising the trade area.
Marriott’s brands are divided into three tiers: Luxury, Premium, and Select. And with something for everyone, the company’s customer base encompasses a wide swath of society – from budget-conscious families looking for inexpensive accommodations, to affluent singles on the hunt for high-end, luxury getaways. Marriott also runs several extended-stay venues, including Residence Inn and TownePlace Suites.
A look at the profiles of visitors to four different Marriott chains shows that, as expected, wealthier patrons tend to frequent the company’s luxury hotels, while less affluent customers tend to visit its more budget-oriented Select brands. But even the company’s less pricey offerings – such as Four Points by Sheraton (acquired by Marriott in 2016) – attract consumers from relatively affluent areas. And certain Select tier destinations, like Marriott’s Millennial and GenZ-oriented Moxy Hotels, draw higher-HHI travelers than some Premium brands.
The household compositions and consumer preferences of visitors to Marriott’s various brands also differ. Four Points stands out as a prime destination for families with children, as well as older couples – while Moxy attracts an outsize share of “Young City Solos.” Moxy and Ritz Carlton guests are more likely to be museum goers and use ride share apps like Lyft and Uber. And visitors to Four Points and Westin locations are more apt to be into DIY home improvement.
One Marriott chain that has been doing particularly well in recent months is Moxy Hotels, a brand squarely targeted at the “young at heart.” Positioned as an experiential destination – a place to play, and not just stay – Moxy Hotels’ website exudes youthfulness, inviting travelers to “PLAY ON #ATTHEMOXY,” and touting the chain’s fun communal spaces. The rooms are relatively compact and affordable, and at some locations, guests can check in at the bar and claim a complimentary cocktail.
And the chain, which boasts some 120 properties across 23 countries (including more than 30 in the U.S.), experienced positive year-over-year (YoY) visit growth throughout H1 2023. While some of this growth is undoubtedly due to the chain’s continued expansion, the average number of visits to each Moxy Hotel also increased. The consumer quest for fun experiences, which has propelled experiential models in retail and dining, appears to be leaving its mark on the hotel industry as well.
Moxy Hotel’s highly targeted experiential vibe may make it particularly attractive for advertisers interested in reaching younger consumers. But while Moxy targets a pretty specific demographic, the profile of its customers is far from uniform. Visitors to Moxy’s New Orleans Hotel, for example, are more likely to have a lower HHI and to include families with children than visitors to its Washington, D.C. and East Village (New York) venues. And while more than 60.0% of visitors to the East Village Moxy in H1 2023 were locals hailing from less than 30 miles away, 81.5% of visitors to the New Orleans Moxy came from further away.
Buoyed by a post-COVID travel boom that has seen people flocking back to hotels and airlines, Marriott International – along with its media network – appears poised for further growth. While the network will undoubtedly harness Marriott’s own first-party data, including from its Bonvoy loyalty program, location intelligence can offer additional layers of insight into the actual audiences it is likely to reach.
For more data-driven foot traffic insights, visit Placer.ai.
Although many dining chains have been challenged by recent economic headwinds, others are finding success. Adding itself to the list of restaurant winners in 2023 is CAVA – a growing Mediterranean fast-casual chain that recently filed for an initial public offering (IPO). We dove into the location analytics for CAVA to take a closer look at how the company is thriving in a turbulent economic climate and what lies ahead for the chain in its next chapter.
CAVA has shown a remarkable ability to drive foot traffic over the past couple of years. Since 2019, CAVA’s baseline visit growth has outperformed the fast-casual restaurant space nearly every month – with visits really taking off in 2021. The brand has been able to capitalize on growing suburban markets – accounting for 80% of locations – which may be contributing to the chain’s visit growth.
Visits to CAVA have skyrocketed. And like other fast-casual success stories, CAVA has embraced drive-thrus and invested in a streamlined in-store experience, both of which are likely contributing to at least some of the brand’s recent strength.
In addition to impressive visit growth, CAVA recorded a 12.8% revenue increase in 2022 compared to 2021 – no small feat considering the impact of inflation on overall restaurant traffic.
Zooming into visits per venue showcases CAVA’s strength even more clearly. CAVA’s visits-per-venue seem to follow industry trends – as overall fast-casual visits-per-venue fell year-over-year (YoY) between January and April 2023, CAVA’s visit-per-venue growth slowed as well. But although the direction was similar, the actual performance differed substantially, with the company significantly outperforming the wider fast-casual category.
CAVA’s YoY monthly visits per venue have been up since January 2023 – a particularly impressive feat in light of the chain’s continued expansion, and an indication that new locations are driving traffic despite the current economic environment. So, while CAVA appears to be affected by broader restaurant trends, the brand remains far ahead of the fast-casual dining space.
CAVA’s bold brick-and-mortar strategy is part of the reason why it has been able to get ahead of the pack in the fast-casual category. The company acquired Zoës Kitchen in 2018 and has since rebranded almost all Zoës Kitchen locations as CAVA restaurants. Such a strategy is relatively rare in the restaurant industry, but location analytics show that the move has paid off.
Since Q1 2021, CAVA’s YoY visits per venue have consistently outperformed visits-per-venue at the remaining Zoës Kitchen locations. This not only validates CAVA’s decision to phase out the Zoës Kitchen brand but also suggests that CAVA resonates with Zoës Kitchen diners who continue to visit a location when it becomes a CAVA restaurant.
CAVA’s IPO announcement is a welcome next step for one of the fastest-growing fast-casual chains. With a focused expansion strategy and an eye on growing markets, there may be no telling how far the company can go.
For updates and more data-driven foot traffic insights, visit Placer.ai.
2024 has been another challenging year for retailers. Still-high prices and an uncertain economic climate led many shoppers to trade down and cut back on unnecessary indulgences. Value took center stage, as cautious consumers sought to stretch their dollars as far as possible.
But price wasn’t the only factor driving consumer behavior in 2024. This past year saw the rise of a variety of retail and dining trends, some seemingly at odds with one another. Shoppers curbed discretionary spending, but made room in their budgets for “essential non-essentials” like gym memberships and other wellness offerings. Consumers placed a high premium on speed and convenience, while at the same time demonstrating a willingness to go out of their way for quality or value finds. And even amidst concern about the economy, shoppers were ready to pony up for specialty items, legacy brands, and fun experiences – as long as they didn’t break the bank.
How did these currents – likely to continue shaping the retail landscape into 2025 – impact leading brands and categories? We dove into the data to find out.
Bifurcation has emerged as a foundational principle in retail over the past few years: Consumers are increasingly gravitating toward either luxury or value offerings and away from the ‘middle.’ Add extended economic uncertainty along with rapid expansions and product diversification from top value-oriented retailers, and you have an explosion of visits in the value lane.
But we are seeing a ceiling to that growth – especially in the discount & dollar store space. Throughout 2023 and the first part of 2024, visits to discount & dollar stores increased steadily. But no category can sustain uninterrupted visit growth forever. Since April 2024, year–over-year (YoY) foot traffic to the segment has begun to slow, with September 2024 showing just a modest 0.8% YoY visit increase.
Discount & dollar stores, which attract lower-income shoppers compared to both grocery stores and superstores, have also begun lagging behind these segments in visit-per-location growth. In Q3, the average number of visits to each discount and dollar store location remained essentially flat compared to 2023 (+0.2%), while visits per location to superstores and grocery stores grew by 2.8% and 1.0%, respectively. As 2024 draws to a close, it is the latter segments, which appeal to shoppers with incomes closer to the nationwide median of $76.1K, which are seeing better YoY performance.
The deceleration doesn’t mean that discount retailers are facing existential risk – discount & dollar stores are still extremely strong and well-positioned with focused offerings that resonate with consumers. The visitation data does suggest, however, that future growth may need to focus on initiatives other large-scale fleet expansions. Some of these efforts will involve moving upmarket (see pOpShelf), some will focus on fleet optimization, and others may include new offerings and channels.
Return of the middle anyone?
Still, in an environment where consumers have been facing the compounded effects of rising prices, value remains paramount for many shoppers. And brands that have found ways to let customers have their cake and eat it too – enjoy specialty offerings and elevated experiences without breaking the bank – have emerged as major visit winners this year.
Trader Joe’s, in particular, has stood out as one of the leading retail brands for innovative value in 2024, a trend that is expected to continue into 2025.
Trader Joe’s dedicated fan base is positively addicted to the chain’s broad range of high-quality specialty items. But by maintaining a much higher private label mix than most grocers – approximately 80%, compared to an industry average of 25% to 30% – the retailer is also able to keep its pricing competitive. Trader Joe’s cultivates consumer excitement by constantly innovating its product line – there are even websites dedicated to showcasing the chain’s new offerings each season. In turn, Trader Joe’s enjoys much higher visits per square foot than the rest of the grocery category: Over the past twelve months, Trader Joe’s drew a median 56 visits per square foot – compared to 23 for H-E-B, the second-strongest performer.
Casual dining chain Chili’s has also been a standout on the disruptive value front this past year – offering consumers a full-service dining experience at a quick-service price point.
Chili’s launched its Big Smasher Burger on April 29th, 2024, adding the item to its popular ‘3 for Me’ offering, which includes an appetizer, entrée, and drink for just $10.99 – lower than than the average ticket at many quick-service restaurant chains. The innovative promotion, which has been further expanded since, continues to drive impressive visitation trends. With food-away-from-home inflation continuing to decelerate, this strategy of offering deep discounts is likely to continue to be a key story in 2025.
Convenience is king, right?
Well, probably not. If convenience truly were king, visitors would orient themselves to making fewer, longer visits to retailers – to minimize the inconvenience of frequent grocery trips and spend less time on the road. But analyzing the data suggests that, while consumers may want to save time, it is not always their chief concern.
Looking at the superstore and grocery segments (among others) reveals that the proportion of visitors spending under 30 minutes at the grocery store is actually increasing – from 73.3% in Q3 2019 to 76.6% in Q3 2024. This indicates that shoppers are increasingly willing to make shorter trips to the store to pick up just a few items.
At the same time, more consumers than ever are willing to travel farther to visit specialty grocery chains in the search of specific products that make the visit worthwhile.
Cross visitation between chains is also increasing – suggesting that shoppers are willing to make multiple trips to find the products they want – at the right price point. Between Q3 2023 and Q3 2024, the share of traditional grocery store visitors who also visited a Costco at least three times during the quarter grew across chains.
Does this mean convenience doesn’t matter? Of course not. Does it indicate that value, quality and a love of specific products are becoming just as, if not more, important to shoppers? Yes.
The implications here are very significant. If consumers are willing to go out of their way for the right products at the right price points – even at the expense of convenience – then the retailers able to leverage these ‘visit drivers’ will be best positioned to grow their reach considerably. The willingness of consumers to forego convenience considerations when the incentives are right also reinforces the ever-growing importance of the in-store experience.
So while convenience may still be within the royal family, the role of king is up for grabs.
Convenience may not be everything, but the drive for quicker service has emerged as more important than ever in the restaurant space. Diners want their fast food… well, as fast as possible. And to meet this demand, quick-service restaurants (QSRs) and fast-casual chains have been integrating more technology into their operations. Chipotle has been a leader in this regard, unveiling the “Autocado” robot at a Huntington Beach, California location last month. The robot can peel, pit, and chop avocados in record time, a major benefit for the Tex-Mex chain.
And the Autocado seems to be paying off. The Huntington Beach location drew 10.0% more visits compared to the average Chipotle location in the Los Angeles-Long Beach-Anaheim metro area in Q3 2024. Visitors are visiting more frequently and getting their food more quickly – 43.9% of visits at this location lasted 10 minutes or less, compared to 37.5% at other stores in the CBSA.
Are diners flocking to this Chipotle location to watch the future of avocado chopping in action, or are they enticed by shorter wait times? Time will tell. But with workers able to focus on other aspects of food preparation and customer service, the innovation appears to be resonating with diners.
McDonald’s, too, has leaned into new technologies to streamline its service. The chain debuted its first (almost) fully automated, takeaway-only restaurant in White Settlement, TX in 2022 – where orders are placed at kiosks or on app, and then delivered to customers by robots. (The food is still prepared by humans.) Unsurprisingly, the restaurant drives faster visits than other local McDonald’s locations – in Q3 2023, 79.7% of visits to the chain lasted less than 10 minutes, compared to 68.5% for other McDonald’s in the Dallas-Fort Worth-Arlington, TX CBSA. But crucially, the automated location is also busier than other area McDonald’s, garnering 16.8% more visits in Q3 than the chain’s CBSA-wide average. And the location draws a higher share of late-night visits than other area McDonald’s – customers on the hunt for a late-night snack might be drawn to a restaurant that offers quick, interaction-free service.
Changing store formats is another key trend shaping retail in 2024. Whether by reducing box sizes to cut costs, make stores more accessible, or serve smaller growth markets – or by going big with one-stop shops, retailers are reimagining store design. And the moves are resonating with consumers, driving visits while at the same improving efficiency.
Macy’s, Inc. is one retailer that is leading the small-format charge this year. In February 2024, Macy’s announced its “Bold New Chapter” – a turnaround plan including the downsizing of its traditional eponymous department store fleet and a pivot towards smaller-format Macy’s locations. Macy’s has also continued to expand its highly-curated, small-format Bloomie’s concept, which features a mix of established and trendy pop-up brands tailored to local preferences.
And the data shows that this shift towards small format may be helping Macy’s drive visits with more accessible and targeted offerings that consumers can enjoy as they go about their daily routines: In Q3 2024, Macy’s small-format stores drew a higher share of weekday visitors and of local customers (i.e. those coming from less than seven miles away) than Macy’s traditional stores.
Small-format stores are also making inroads in the home improvement category. The past few years have seen consumers across the U.S. migrating to smaller suburban and rural markets – and retailers like Harbor Freight Tools and Ace Hardware are harnessing their small-format advantage to accommodate these customers while keeping costs low.
Harbor Freight tools and Ace Hardware’s trade areas have a high degree of overlap with some of the highest growth markets in the U.S., many of which have populations under 200K. And while it can be difficult to justify opening a Home Depot or Lowe’s in these hubs – both chains average more than 100,000 square feet per store – Harbor Freight Tools and Ace Hardware’s smaller boxes, generally under 20,000 square feet, are a perfect fit.
This has allowed both chains to tap into the smaller markets which are attracting growing shares of the population. And so while Home Depot and Lowe’s have seen moderate visits declines on a YoY basis, Harbor Freight and Ace Hardware have seen consistent YoY visit boosts since Q1 2024 – outperforming the wider category since early 2023.
Are smaller stores a better bet across the board? At the end of the day, the success of smaller-format stores depends largely on the category. For retail segments that have seen visit trends slow since the pandemic – home furnishings and consumer electronics, for example – smaller-format stores offer brands a more economical way to serve their customers. Retailers have also used smaller-format stores to better curate their merchandise assortments for their most loyal customers, helping to drive improved visit frequency.
That said, a handful of retailers, such as Hy-Vee, have recently bucked the trend of smaller-format stores. These large-format stores are often designed as destination locations – Hy-Vee’s larger-format locations usually offer a full suite of amenities beyond groceries, such as a food hall, eyewear kiosk, beauty department, and candy shop. Rather than focusing on smaller markets, these stores aim to attract visitors from surrounding areas.
Visit data for Hy-Vee’s large-format store in Gretna, Nebraska indicates that this location sees a higher percentage of weekend visits than other area locations – 37.7% compared to 33.1% for the chain’s Omaha CBSA average – as well as more visits lasting over 30 minutes (32.9% compared to 21.9% for the metro area as a whole). For these shoppers, large-format, one-stop shops offer a convenient – and perhaps more exciting – alternative to traditionally sized grocery stores. The success of the large-format stores is another sign that though convenience isn’t everything in 2024, it certainly resonates – especially when paired with added-value offerings.
Many retail brands have entrenched themselves in American culture and become an extension of consumers' identities. And while some of these previously ubiquitous brands have disappeared over the years as the retail industry evolved, others have transformed to keep pace with changing consumer needs – and some have even come back from the brink of extinction. And the quest for value notwithstanding, 2024 has also seen the resurgence of many of these (decidedly non-off-price) legacy brands.
In apparel specifically, Gap and Abercrombie & Fitch – two brands that dominated the cultural zeitgeist of the 1990s and early 2000s before seeing their popularity decline somewhat in the late aughts and 2010s – may be staging a comeback. Bed Bath & Beyond, a leader in the home goods category, is also making a play at returning to physical retail through partnerships.
Anthropologie, another legacy player in women’s fashion and home goods, is also on the rise. Anthropologie’s distinctive aesthetic resonates deeply with consumers – especially women millennials aged 30 to 45. And by capturing the hearts of its customers, the retailer stands as a beacon for retailers that can hedge against promotional activity and still drive foot traffic growth.
And visits to the chain have been rising steadily. In Q4 2023, the chain experienced a bigger holiday season foot traffic spike than pre-pandemic, drawing more overall visits than in Q4 2019. And in Q3 2024, visits were higher than in Q3 2023.
And speaking of the 35 to 40 set – the generation that all retailers are courting? Millennials. Does that sound familiar? Yes, because this is the same generational cohort that retailers tried to target a decade ago. As millennials have aged into the family-formation stage of life, their retail needs have evolved, and the industry is now primed to meet them.
From the revival of nostalgic brands like the Limited Too launch at Kohl’s to warehouse clubs expanding memberships to younger consumers as they move to suburban and rural communities, there are myriad examples of retailers reaching out to this cohort. And Sam’s Club offers a prime example of this trend.
Over the past few years, millennials and Gen-Zers have emerged as major drivers of membership growth at Sam’s Club, drawn to the retailer’s value offerings and digital upgrades – like the club’s Scan & Go technology. Over the same period, Sam’s Club has grown the share of “Singles and Starters” households in its captured market from 6% above the national benchmark in Q3 2019 to 15% in Q3 2024. And with plans to involve customers in co-creating products for its private-label brand, Sam’s Club may continue to grow its market share among this value-conscious – but also discerning and optimistic – demographic.
Millennials are also now old enough to wax nostalgic about their youth – and brands are paying attention. This summer, Taco Bell leaned into nostalgia with a promotion bringing back iconic menu items from the 60s, 70s, 80s, and 90s – all priced under $3. The promotion, which soft-launched at three Southern California locations in August, was so successful that the company is now offering the specials nationwide. The three locations that trialed the “Decades Menu” saw significant boosts in visits during the promotional period compared to their daily averages for August. And people came from far and wide to sample the offerings – with a higher proportion of visitors traveling over seven miles to reach the stores while the items were available.
Hot on the heels of a tumultuous 2023, 2024’s retail environment has certainly kept retailers on their toes. While embracing innovative value has helped some chains thrive, other previously ascendant value segments, including discount & dollar stores, may have reached their growth ceilings. Consumers clearly care about convenience – but are willing to make multiple grocery stops to find what they need. At the same time, legacy brands are plotting their comeback, while others are harnessing the power of nostalgia to drive millennials – and other consumers – through their doors.
The grocery industry has navigated unprecedented challenges in recent years – from pandemic-driven shifts in consumer behavior and supply chain disruptions to rising costs, labor shortages, and increased operational demands. In the face of these hurdles, the category has been pushed to innovate, adapting everything from product selections to shopping formats to meet changing consumer expectations.
But within the grocery industry, some segments resonate particularly strongly with the 2024 consumer. This white paper dives into the data to explore two segments that have been leading category-wide visit growth for some time: specialty and fresh format stores, which focus on produce, organic foods, and culturally specific items (think Trader Joe’s, Sprouts Farmers Market, and H Mart, to name a few), and value grocery chains like Aldi, WinCo Foods, and Grocery Outlet Bargain Market. Location analytics show shoppers are increasingly drawn to these two grocery store types, a shift that has the potential to reshape the grocery landscape.
How did value and specialty grocery chains perform in Q3 2024 in comparison to traditional supermarkets like Kroger, Albertsons, and H-E-B? How does visitor behavior vary between the three grocery segments, and what differences can be observed in the demographic and psychographic make-ups of their trade areas? The report explores these questions and more below.
The grocery industry has performed well over the past few months, with steady weekly year-over-year (YoY) visit increases throughout Q3 2024. During the week of July 1st, the segment saw a 4.6% YoY foot traffic boost, likely driven by shoppers loading up on ingredients for Independence Day barbecues and picnics. And after tapering somewhat in early August, visits picked up again in September, with YoY increases ranging from 2.0% to 2.9% throughout the month. This positive growth is a good sign for the segment – which has experienced more than its fair share of challenges over the past few years.
Though the grocery category as a whole is thriving, a closer look at different segments within the industry reveals that some are seeing more significant growth than others.
Indeed, digging deeper into grocery visits throughout Q3 2024 reveals that much of the industry’s growth is being driven by specialty and fresh format stores and value grocery chains. The two segments offer markedly different shopping experiences: Specialty chains tend to emphasize harder-to-find ingredients and fresh produce – sometimes even at higher price points than traditional grocery stores – while value grocery stores focus on affordability. But both categories are experiencing outsize visit growth in 2024, highlighting consumers’ dual interest in both quality and value.
In July and August 2024, traditional supermarkets, specialty grocers, and value chains all experienced positive YoY visit growth. But while traditional grocery stores saw a 3.1% increase in July and just a 0.9% uptick in August, value and specialty chains saw YoY growth ranging from 4.7% to 7.7% during the two months. In September 2024, YoY visits to traditional grocery stores fell by 0.5%, while value and specialty chains saw 5.0% and 5.2% increases, respectively. For today’s consumer, it seems, savings are key – but specialty offerings also resonate strongly.
Today’s grocery shoppers are increasingly embracing specialty grocery options – and analyzing consumer driving habits to grocery stores shows that they are willing to go the extra mile to reach them.
Breaking down grocery visits by distance traveled reveals that just 18.5% of visits to specialty and fresh format grocery chains came from less than one mile away in Q3 2024 – compared to 23.9% for traditional grocery stores and 23.2% for value chains. Similarly, 31.3% of visits to specialty and fresh format grocery stores originated from one to three miles away, compared to 34.7% and 34.5% for the other analyzed segments.
On the flip side, some 26.4% of visits to specialty and fresh format stores were made by people traveling at least seven miles to do their shopping – compared to 22.7% and 21.4% for traditional and value chains, respectively. Specialty grocery operators can account for this difference, locating stores in areas accessible to geographically dispersed audiences eager to shop their unique offerings.
And a look at changes in visitor behavior at three key specialty chains – Trader Joe’s, Sprouts Farmers Market, and Great Wall Supermarket – shows that even as these brands expand their footprints, customers are increasingly willing to travel the distance to visit them. Between 2019 and 2024, all three chains saw a marked increase in the share of visitors traveling over seven miles to shop their offerings. .
Asian grocery chain Great Wall Supermarket, a relatively small regional chain with some 22 locations across eight states, saw the most significant increase in visits from afar over the analyzed period. In Q3 2024, 32.3% of visits to the chain originated from seven or more miles away, up from 28.3% in Q3 2019. Ranked America’s Best Supermarket by Newsweek in 2024, the chain’s wide selection of everything from seafood to fresh produce has made it a hit among Asian food aficionados – and as the supermarket’s reputation grows, so does its draw among customers living further away from its venues.
Consumer favorite Trader Joe’s and organic grocery chain Sprouts Farmers Market also grew their shares of long-distance visits between 2019 and 2024 – no small feat for the two chains, given their expansion over the past several years.
This travel distance snapshot serves as a reminder of the unique role played by specialty grocery stores that offer their customers unique shopping experiences, premium or organic products, and culturally specific items. Shoppers will go out of their way to travel to these stores – and even as they expand and become more readily accessible, their growing popularity makes them ever-more attractive destinations for customers coming from further away.
While visitors to specialty grocery chains often travel long distances for unique offerings, cost-conscious consumers at value stores exhibit other behaviors that differentiate them from traditional and specialty grocery shoppers.
The rising cost of living has pushed the discount retail segment into overdrive – and value grocery chains are also benefiting. The category has flourished in recent years, with many bargain-oriented grocery chains adding new stores at a rapid clip to meet burgeoning consumer demand.
Like visitors to specialty grocery chains, value grocery shoppers demonstrate segment-specific behaviors that reflect their preferences and habits. And perhaps most strikingly, foot traffic data reveals that these shoppers tend to stay longer in-store than visitors to traditional and specialty grocery chains.
In Q3 2024, 26.5% of visits to value grocery chains lasted longer than 30 minutes, compared to 23.4% for traditional grocery chains and 23.7% for specialty and fresh format chains. This suggests that these stores attract shoppers who take their time and carefully consider price points, looking for the best value for their dollar – a need that the chains they frequent seem to be meeting.
Given the tremendous success of the value grocery space in recent years, it may come as no surprise that some traditional supermarkets are getting in on the action by opening or expanding discount banners of their own. How do such off-shoot banners impact these grocers’ reach?
Cult-favorite Texas grocery chain H-E-B opened the first branch of its value banner, Joe V’s Smart Shop, in 2010. The discount arm currently includes 11 stores – mainly in the Houston area – with several new stores opening, or in planning stages, in Dallas.
And foot traffic data shows that Joe V's attracts mission-driven shoppers who make less frequent but significantly longer trips than visitors to traditional grocery stores. In Q3 2024, the average visit duration at Joe V’s was 37.8 minutes, compared to just 26.8 minutes at H-E-B – a full 11 minute difference. At the same time, while 38.5% of Q3 visits to H-E-B were made by customers frequenting the chain, on average, at least four times a month, just 11.8% of visits to Joe V’s were made by visitors reaching that threshold.
Joe V’s is also more likely than H-E-B to attract parental households, with 36.8% of its captured market made up of households with children – significantly higher than H-E-B’s 32.0%.
Together, these data points paint a picture of the average Joe V’s shopper: cost-conscious, likely to have children, and inclined to carefully plan shopping trips to maximize savings and cut down on grocery runs. This suggests that they are mission-driven and focused on stocking up rather than running out to grab ingredients as the need arises.
Major grocery store operators often operate a variety of store types at different price points to appeal to as many shoppers as possible, and Hy-Vee is no exception. The regional grocery favorite launched a discount chain, Dollar Fresh, in 2018 and currently operates 25 stores under that banner, aiming to attract middle-class, cost-conscious shoppers.
Using Experian’s Mosaic dataset to analyze Dollar Fresh’s trade area reveals that the chain’s captured market features significantly higher shares of lower-middle-class family consumers than its potential one – highlighting its special draw for these shoppers. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base. Comparing a chain’s captured market to its potential one can serve as a helpful gauge of the brand’s success at attracting key audience segments.)
In Q3 2024, the “Pastoral Pride” family segment represented 11.4% of Dollar Fresh’s captured market, compared to just 5.3% of its potential market. This over-representation of lower-middle-class consumers from small towns in Dollar Fresh’s captured market indicates that the chain is especially effective at drawing customers that belong to this segment. Though Hy-Vee’s captured market also boasted a higher share of this demographic than its potential one in Q3, the difference was much smaller – and the chain’s overall reach among these consumers was more limited.
In contrast, Hy-Vee excels at attracting “Flourishing Families” – affluent, middle-aged families and couples – who made up 10.3% of the supermarket’s captured market in Q3 2024. Dollar Fresh’s captured market, on the other hand, featured a smaller share of this segment than its potential one – showing that the discount chain is of less interest to these consumers. So while Hy-Vee tends to appeal to higher-income families with more spending flexibility, value-conscious shoppers have been making their way to Dollar Fresh.
This audience segmentation analysis shows how value offerings help grocery chains attract wider audiences – and highlights the advantage of operating multiple store types to appeal to a broader range of shoppers.
People will always need access to a variety of fresh foods – ensuring that grocery stores and supermarkets continue to play a vital role in in the retail landscape. And while the category as a whole has continued to thrive even in today’s challenging environment, specialty and value grocery chains resonate particularly strongly with the 2024 consumer. As grocery retailers diversify their formats, those aligning with consumer preferences for affordability, uniqueness, and quality are well-positioned for continued growth.
Malls have come a long way since their introduction to the world in the 1950s. These gleaming retail hubs promised shoppers a taste of the American dream, offering a third place for teens, families, and everyone in between to shop, socialize, and hang out.
And though malls have faced challenges in recent years, as e-commerce and pandemic-induced store closures led to shifts in consumer habits, the outlook is brightening. Malls have embraced innovation, incorporating enhanced entertainment, dining, and experiential offerings that attract a diverse range of visitors and redefine their purpose.
This white paper takes a look at the recent location intelligence metrics to gain an understanding of the changes taking place at malls across the country – including both indoor malls and open-air shopping centers. The report explores questions like: Why do malls experience foot traffic bumps during the summer months? How much of an impact do movie theaters have on mall visits, and what can mall operators learn from the Mall of America and American Dream malls’ focus on experiential entertainment?
Mall visitation is highly seasonal, with strikingly consistent monthly visitation patterns. Each year, visits decline somewhat in February, pick up in March, and begin to trend upward again in May – before peaking again in August. Then, after a slower September and October, foot traffic skyrockets during the holiday season, spiking dramatically in December.
And while these trends follow similar patterns every year, comparing monthly visits throughout 2019, 2023, and 2024 (YTD) to each year’s own January baseline shows that this seasonality is growing more pronounced - especially for indoor malls.
Following a lackluster 2023, visits to both indoor malls and open-air shopping centers peaked higher in March 2024 than in 2019. And this summer, indoor malls in particular saw a much larger visit boost than in previous years. In August 2024, for example, visits to indoor malls were 27.3% higher than in January 2024 – a substantially higher baseline jump than that seen either in August 2019 (17.0%) or in August 2023 (12.0%). And though open-air shopping centers experienced a smaller summer visit boost, they too saw a bigger bump this year than in 2019 or in 2023.
But malls aren’t just seeing larger visit spikes this year relative to their January baselines – they are also drawing bigger crowds than they did in 2023.
Between June and August 2024, indoor malls and open-air shopping centers both experienced year-over-year (YoY) visit growth. Indoor malls saw the largest YoY foot traffic boost (3.7%) – perhaps owing in part to 2024’s record-breaking heat, which led many patrons to seek refuge in air conditioned spaces. Still, open-air shopping centers, which feature plenty of air conditioned stores and restaurants, also enjoyed a YoY visit boost of 2.8% during the analyzed period.
Malls’ strong summer baseline and YoY foot traffic growth built upon the strong performance seen during most of 2024 so far, leading to the question: What is driving malls’ positive momentum? We delve into some of the factors propelling these changes below.
One offering that continues to play a significant role in driving foot traffic to malls is on-site movie theaters. Summer blockbuster releases, in particular, help attract crowds to theaters, in turn boosting overall visits to malls.
Much like malls, movie theaters have also proven their resilience over the past few years. While pundits fretted about the theater’s impending death, production houses were busy releasing blockbuster after blockbuster and shattering box-office records at an impressive clip. And while 2023 was certainly a banner year for blockbuster summer releases, 2024 has had its fair share of stunning box-office successes, leading to major visit boosts at theaters across the country.
Analyzing visits to malls with and without movie theaters highlights the impact of these summer Hollywood hits. Between June and August 2024, malls with theaters saw bigger visit boosts compared to a monthly year-to-date (YTD) average than malls without – an effect observed both for indoor malls and for open-air shopping centers.
For both mall types, the gap between centers with and without movie theaters was most pronounced in July 2024, likely owing to the release of Inside Out 2 in mid-June as well as the July releases of Deadpool & Wolverine and Twister. But in June and August 2024, too, centers with movie theaters sustained particularly impressive visit boosts – a solid sign that movie theaters and malls remain a winning combination.
Malls with movie theaters also drew higher shares of evening visits (7:00 PM - 10:00 PM) this summer than those without. Between June and August 2024, for example, evening outings accounted for 22.9% of visits to open-air shopping centers with movie theaters – compared to 18.2% of visits to centers without theaters. Indoor malls with theaters also saw a larger share of evening visits than those without – 18.1% compared to 15.0%.
This increase in evening traffic is likely driven by major summer movie releases and the flexibility of summer schedules, with many visitors – including families – taking advantage of late-night outings without the concern of early wakeup calls. These summer visitation trends benefit both theaters and malls, opening up opportunities for increased sales through concessions, promotions, and evening deals that attract a more relaxed and engaged crowd.
Analyzing the demographics of malls’ captured markets also reveals that centers with movie theaters are more likely to attract certain family-oriented segments than those without. (A mall’s captured market consists of the mall’s trade areas – the census block groups (CBGs) feeding visitors to the mall – weighted according to each CBG’s actual share of visits to the mall.)
Between June and August 2024, for example, 14.2% of the captured markets of open-air shopping centers with movie theaters were made up of “Wealthy Suburban Families” – compared to 9.7% for open-air shopping centers without theaters.
Indoor malls saw a similar pattern with regard to “Near-Urban Diverse Families”: Middle class families living in and around cities made up 9.0% of the captured markets of indoor malls with movie theaters, compared to 7.1% of the captured markets of those without.
This increase in foot traffic from middle-class and wealthy family segments can be a boon for malls and retail tenants – driving up food court profits and bolstering sales at stores with kid-friendly offerings.
Malls have long positioned themselves as destinations for summer entertainment as well as retail therapy, holding – in addition to back to school sales – events like Fourth of July celebrations and even indoor basketball and arena football games. And during the summer months, malls attract visitors from further away.
Between June and August 2024, indoor malls drew 18.2% of visitors from 30+ miles away – compared to just 16.7% during the first five months of the year. Similarly, open-air shopping centers drew 19.6% of visits from 30+ miles away during the summer, compared to 17.1% between January and May.
Extended daylight hours, summer trips away from home, and more free time are likely among the contributors to the summer draw for long-distance mall visitors. But in addition to their classic offerings – from movie theaters to stores and food courts – malls have also invested in other kinds of unique experiences to attract visitors. This next section takes a look at two mega-malls winning at the visitation game, to see what sets them apart.
The Minneapolis-based Mall of America opened in 1992, redefining the limits of what a mall could offer. The mall boasts hundreds of stores, games, rides, and more – and is constantly expanding its attractions, cementing its status as a top destination for retail and entertainment.
Between June and August 2024, Mall of America experienced a 13.8% YoY visit increase, far outperforming the 3.7% visit boost seen by the wider indoor mall space. And as a major tourist attraction – the mall hosted a series of Olympic-themed events throughout the summer – it also drew 41.6% of visits from 30+ miles away. This share of distant visitors was significantly higher than that seen at the mall during the first five months of 2024, and more than double the segment-wide summer average of 18.2%.
The Mall of America also seems to be attracting more upper-middle-class families during the summer than other indoor malls: Between June and August 2024, some 18.0% of Mall of America’s captured market consisted of “Upper Suburban Diverse Family Households” – a segment including upper-middle-class suburbanites – compared to just 11.1% for the wider indoor mall segment. The increased presence of these families at the Mall of America may be driven by the variety of events offered during the summer.
In 2019, the American Dream Mall in New Jersey opened and became the second-largest mall in the country. Since the mall opened its doors, it has also focused on blending retail and entertainment to draw in as wide a range of visitors as possible – and summer 2024 was no exception.
The mall hosted the Arena Football League Championship, ArenaBowl XXXIII, on Friday, July 19th. The event successfully attracted a higher share of visitors traveling from 30+ miles away compared to the average summer Friday – 35.4% compared to 25.7%.
Visits to the mall on the day of the championship were also 13.6% higher than the Friday visit average for the period between June and August 2024, showcasing the mall’s ability to draw in crowds by hosting major events.
Malls – both indoor and open-air – continue to evolve while playing a central role in the American retail landscape. Increasingly, malls are emerging as destinations for more than just shopping – especially during the summer – driving up foot traffic and attracting visitors from near and far. And while much is often said about the impact of holiday seasons on mall foot traffic, summer months offer another opportunity to boost mall visits. Malls that can curate experiences that resonate with their clientele can hope to see foot traffic growth – in the summer months and beyond.
