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The fast-casual space has been having a moment – with rising QSR prices leading many diners to embrace an upgraded experience. So with Q2 2024 in the rearview mirror, we dove into the data to check in with two fast-casual restaurant chains that have been doing particularly well: Chipotle and sweetgreen. How did their Q2 performance compare to that of the wider fast-casual segment? And what is it, exactly, that they are doing right?
We dove into the data to find out.
In the first quarter of 2024, Chipotle reported a 14.1% YoY increase in total revenue, and a 7.0% increase in comparable restaurant sales. And the chain isn’t showing any signs of slowing down. In Q2 2024, Chipotle saw YoY chain-wide foot traffic growth of 16.9%. And while some of this increase was undoubtedly due to the chain’s continued expansion – Chipotle added some 247 U.S. restaurants over the past year – the average number of visits to each of Chipotle’s restaurants also increased by an impressive 9.5%. By way of comparison, fast-casual restaurants experienced average quarterly YoY visit growth of just 4.2%, and visit-per-location growth of 2.9%.
One factor that appears to be contributing to Chipotle’s remarkable visit growth is its repeat customer base – which is growing more loyal with every passing year. Between Q2 2019 and Q2 2024, the share of visitors frequenting a Chipotle at least twice a month increased from 22.8% to 29.6%, while the share of visitors frequenting a Chipotle at least three times a month grew from 7.9% to 12.1%.
This rise in loyalty has taken place against the backdrop of Chipotle’s growing loyalty program – Chipotle Rewards – which launched in Q1 2019 and today boasts more than 40 million members. The program, which lets members earn points for every dollar spent, offers diners access to personalized deals and a range of special promotions – like free delivery on National Burrito Day. (Before you ask, foot traffic data shows that National Burrito Day, which fell on Thursday, April 4th, 2024 wasn’t just a day for ordering online: It was Chipotle’s busiest Thursday of the year so far, with visits up 19.7% compared to a regular Thursday). This April, Chipotle also partnered with Tekken 8 to offer diners in-game currency in exchange for orders – with special perks for Rewards members.
Another eatery that has been performing remarkably well in 2024 is sweetgreen – the fast-casual restaurant known for its healthy, fresh food. During Q2 2024, visits to sweetgreen were up a remarkable 19.9% YoY, a reflection of the chain’s growing footprint. But foot traffic data shows that there is more than enough demand to sustain sweetgreen’s accelerated expansion – over the analyzed period, the average number of visits to each sweetgreen location also increased by 5.9%.
A look at the hourly distribution of visits to sweetgreen shows that though the chain has made inroads into the dinner daypart, lunchtime remains its prime time to shine – especially on weekdays.
During the first half of 2024, 24.9% of weekday visits to sweetgreen took place between noon and 2:00 PM – compared to just 21.7% for the wider fast-casual category. But while sweetgreen, popular among the in-office crowd, drew a greater share of lunchtime visitors on weekdays, the fast-casual segment as a whole drew a greater share of lunchtime visitors on the weekends. Indeed, on Saturdays and Sundays, the share of lunchtime sweetgreen visitors dropped to 22.7%, while the share of fast-casual lunchtime visitors increased to 22.2%.
Still, suppertime is also a popular daypart for the salad chain on weekdays – with 20.0% of Monday - Friday visits taking place between 6:00 and 8:00 PM. As sweetgreen continues to lean into steaks and other dinner fare, it will be interesting to see if the restaurant begins to capture even more evening traffic.
Chipotle’s and sweetgreen’s strong quarter positions them well for further growth as the year wears on. Will Chipotle’s loyalty continue to increase? And will sweetgreen double down on dinner?
Follow Placer.ai’s data-driven restaurant analyses to find out.
Millennials everywhere, rejoice, because a beloved brand is back, for the next generation. Limited Too, an apparel staple for girls growing up in the 1990’s and 2000’s, has found its way back to the retail stage after years of dormancy. The brand began teasing its return a month ago, but last week brought the announcement that Limited Too’s relaunch will take place via a new apparel line at Kohl’s. With the Fourth of July over and Amazon Prime Day complete, the back-to-school season is officially upon us, even if it still feels like summer. In Kohl’s press release on Friday, the Limited Too introduction is a part of its larger back-to-school efforts, and it appears to be aimed at expanding apparel offerings for girls. And, with Kohl’s recent and upcoming additions like Sephora, Babies”R”Us, and now Limited Too, the target is clearly to woo and excite the Millennial shopper.
The relaunch of Limited Too includes fashion for girls size 7-16, the same Tween demographic that the brand originally captured. Mall-based Limited Too shut its doors in 2008, and the majority of stores were converted into rival retailer, Justice, who shuttered all of its stores in 2020. The brand revival is likely positioned by Kohl’s to appeal to parents who grew up with an affinity for the brand who can now purchase for their children.
With the relaunch, how well situated is Kohl’s to attract this ideal “Limited Too Loyalist”? We took a look at a sampling of former Justice stores prior to closing, from 2018 to January 2020, and compared the audience profile of Justice visitors to Kohl’s visitors using Spatial.ai PersonaLive, both during the same time period as well as in 2024.
Our data highlights that both retailers actually have a similar audience profile of visitors, and that Kohl’s has continued to grow its percentage of Upper Suburban Diverse Families and Wealthy Suburban Families to more closely align with the former Justice demographics. Since the pandemic and through its new partnerships and planned additions, Kohl’s has been able to capture wealthier suburban families, and as Millennials continue to migrate out of urban centers, the retailer may have set itself up well to welcome these shoppers.
The tween apparel market today is highly fragmented, as is true with most areas of discretionary retail, with shoppers having access to countless brands and channels to choose from. Mass merchants, fast fashion, and athleisure brands are all vying for the attention of tweens, who are in turn influencing the retail decisions of their parents. A few months ago, we wrote about Brandy Melville, a somewhat controversial retailer that is still hugely popular with tweens. The retailer has the cool and elusive styling that young shoppers crave, and continues to be a strong traffic performer so far in 2024 (below). We’ve also written about the renaissance of Abercrombie & Fitch, another 2000’s brand with a strong connection to Millennials that has been able to recapture visitors’ attention, and still operates the Abercrombie Kids brand aimed at the same size range as the newly launched Limited Too.
Kohl’s new bet for the back-to-school season hangs on appealing to nostalgic Millennial parents, a group that quickly is becoming a target for many retailer strategies. We wrote last week about the rise of younger visitors to warehouse clubs, and the importance of younger shoppers to growing the member base. In a competitive and value-oriented retail environment, appealing to this group and gaining their loyalty in visits is critical to long-term success. It will be interesting to see if the Millennial love for Limited Too still remains, even after all these years.
Another year, another acquisition for casual-dining restaurant leader Darden Restaurants. Following up last year’s acquisition of Ruth’s Chris Steakhouse, Darden plans to acquire Chuy's for $605M (representing 10.3x Chuy’s trailing-twelve-month adjusted EBITDA of $59, or 8.2x adjusting for run-rate G&A costs that can be eliminated by adding Chuy’s to the Darden portfolio). Chuy’s is among the leading players in the Mexican casual-dining space in terms of revenue ($451M in revenue during 2023, adjusting for the extra week in the reporting calendar), average revenue per unit ($4.5M), and restaurant-level EBITDA (20%).
The acquisition of Chuy’s makes sense to us on a number of levels. First, and most obviously, Chuy’s fills a gap in the Darden portfolio. The company already owns the top player among casual-dining Italian chains (Olive Garden) and the number-two player in casual-dining steakhouses in addition to its other casual-dining (Cheddar’s, Yard House, Bahama Breeze) and fine-dining (Ruth’s Chris, The Capital Grille, Eddie V's, Seasons 52) concepts. By adding a casual-dining Mexican concept to its portfolio, we believe there will be an opportunity to attract incremental visitors. Below, we’ve presented cross visitation for Darden’s casual-dining brands and Chuy’s in 2023, and we see minimal overlap (although the cross-visit data is admittedly impacted by chain size and geography). According to our data, only 4%-5% of visitors to Darden’s existing restaurants also visited a Chuy’s location in 2023 (with the exception of Cheddar’s, which saw a 12.9% cross-visitation percentage).
Second, despite Chuy’s being the leading player in the Mexican casual dining space, it’s still a relatively fragmented category that is ripe for consolidation. Below, we show the share of visitation data for Chuy’s compared to almost 20 other full-service Mexican restaurant chains from 2017-2023. Despite Chuy’s growth, its share of visits relative to the rest of the category has remained relatively healthy in the 12%-15% range. Backed by Darden’s purchasing, advertising, and real estate scale advantages, we see a meaningful opportunity to consolidate share of visits going forward, including visit per location improvement.
Chuy’s has been one of the leaders in the Mexican casual-dining chains in terms of visitation growth this year, outpacing monthly visits for the category by 5% on average (below). While integration will take time, applying guest experience, menu innovation, pricing, and marketing best practices from Darden should help to maintain this leadership.
At 101 company-owned restaurants today, Chuy’s is comparable to several other brands in the Darden portfolio (including Yard House at 88 units and Ruth’s Chris at 79). The chain is well established in Texas (44 company-owned units) but has a relatively small presence in other states across the Southeast and Midwest (below).
As Darden and Chuy’s management pointed out in a conference call to discuss the transaction, there are significant opportunities in both existing and new markets. Placer’s Site Selection tool (which identifies the characteristics of Chuy’s top locations–including trade area populations, demographic fit, cannibalization risk, and competition density–and finds markets/sites with similar characteristics) sees the best fits for expansion in several West, Midwest, and Northeast markets.
The first half of 2024 is proving to be more heavily visited for all types of shopping centers. June in particular is stronger than it was last year. After some January doldrums, where all shopping traffic was lower than the prior year due to weather, February began to pick up and March was particularly strong comparatively for outlet malls compared to last year. April saw a general downtick for more discretionary shopping, but May and June are looking strong so far.
The top 5 outlet malls by traffic during the last week of June were Arundel Mills, Ontario Mills, Sawgrass Mills, Legends Outlets Kansas City, and The Outlets at Orange. Among indoor malls, shoppers flocked to Mall of America, Roosevelt Field, Westfield Valley Fair, Del Amo Fashion Center, and Westfield Southcenter. Weather is always a consideration in the summer months, but as shopping centers have become increasingly sophisticated about strategically placed shade or places to take a break, it can be quite refreshing to visit an open-air lifestyle center. Tops in the nation for traffic include Ala Moana Center, Pier Park, Easton Town Center, Irvine Spectrum Center, and Victoria Gardens. As for high street retail corridors, no one can match the Big Apple. Three of the top five high streets were here, including Times Square and 42nd St at #1, SoHo at #3, and 5th Ave at #4. In second place was Michigan Ave in Chicago and in fifth place was Beverly Hills.
Against the backdrop of what remains a challenging time for full-service restaurants (FSRs), we dove into the data to check in with three of America’s leading FSR chains – First Watch, Texas Roadhouse, and Applebee’s. How did they fare in Q2 2024? And what lies in store for them in the months ahead?
First Watch has emerged as a rising star in recent years, rapidly expanding its footprint while at the same time taking pains to preserve the feel of a small, local eatery. The restaurant is nimble on its feet – growing its audience through a strategy centered on continual menu innovation and special seasonal offerings.
In the past year alone, First Watch added dozens of new locations to its fleet. And foot traffic data shows that the chain’s aggressive growth strategy is meeting robust demand. In Q2 2024, YoY visits to First Watch grew by 16.0%, far outperforming FSR and diner & breakfast chain averages. And perhaps more importantly, the average number of visits to each individual First Watch restaurant rose 5.8% over the same period.
Texas Roadhouse is another chain that has been crushing it in 2024 – and not just on Father’s Day. Over the past year, the popular steakhouse opened some 30 new U.S. locations, and plans to continue expanding this year.
And foot traffic data shows that Texas Roadhouse’s high-quality, affordable offerings are resonating with consumers. Despite inflation-driven price hikes, YoY visits to the chain have continued to grow. And though some of this increase is due to the restaurant’s expansion, the average number of visits per location has also been on the rise: Between January and June 2024, Texas Roadhouse experienced near-consistent YoY visit and visit-per-location growth. Only in January and in April did visits per location falter, likely due to January’s inclement weather and an April Easter calendar shift.
On a quarterly basis, too, foot traffic to Texas Roadhouse increased 6.2% in Q2 2024 – significantly outpacing averages for both steakhouses (2.6%) and full-service restaurants (1.2%).
Like many full-service restaurants, Dine Brands’ Applebee’s has faced its share of headwinds in recent years. Over the past 12 months, Applebee’s shuttered at least 30 locations, contributing to a drop in the chain’s overall foot traffic. But analyzing changes in the average number of visits to each Applebee’s restaurant shows that the closures may actually be helping to put Applebee’s back on a firmer footing.
In Q2 2023, visits to Applebee’s nationwide declined 3.7% YoY, while the average number of visits per location dropped 2.7%. Since then, the chain’s YoY visit gap has narrowed – while the average number of visits per location has begun to increase. And in Q2 2024, Applebee’s closed its overall YoY visit gap and grew its visits per location by 2.3%. Though the chain has yet to return to positive unit growth, the rightsizing of its fleet appears to be bolstering Applebee’s remaining stores – positioning it for long-term success.
Full-service restaurants have had a tough time in recent years, and concerns that consumer spending may moderate as the year wears on continue to weigh on the industry. Still, foot traffic data suggests that consumers are once again visiting restaurants – fueling expansion for First Watch and Texas Roadhouse, and helping shore up Applebee’s long-term prospects.
What does the rest of 2024 have in store for restaurant chains?
Follow Placer.ai’s data-driven restaurant analyses to find out.
Albertsons Companies, Inc. is one of the country’s largest grocery holding companies. The company operates various well-known grocery banners, including Albertsons, Safeway, Jewel-Osco, and Shaw's Supermarket.
We examined the visit performance of some of the brand’s major banners to see how they are faring as the second half of the year gets underway.
Albertsons Companies, Inc. operates over 2,200 stores across 36 states, and Safeway, with 918 stores, is the company’s largest banner by far. Unsurprisingly, Safeway also pulls in the greatest share of visits, accounting for 44.5% of foot traffic to Albertsons brands between January and June 2024. Albertsons and Jewel-Osco banners, with 379 and 188 stores, respectively, accounted for 17.9% and 10.7% of all visits to the company’s portfolio in H1 2024. The remaining 27.6% of visits went to smaller brands, including VONS (8.5%), ACME Markets (5.7%), and Shaw’s Supermarket (4.7%).
A look at recent visits to some of Albertsons' major banners shows that the brand has fared well in a period noted for value grocery dominance. Though Albertsons brands fall squarely into the traditional grocery store category, its banners experienced near-consistent YoY visit growth in H1 2024, with June 2024 visits between 5.7% and 11.7% higher than they were in June 2023.
Recognizing the increased focus among grocery shoppers on value, Albertsons has been enhancing its loyalty program, initially launched in 2021 and revamped in April 2024. The new "Albertsons for U" program unified its points currency while adding new perks, including discounts on groceries and gas for enrolled members. And the program seems to be spurring shoppers to do their weekly shopping at the company’s various banners.
The percentage of visits to Albertsons banners made by customers visiting a chain at least four times in a month increased each year analyzed. For example, in June 2022, 54.8% of Safeway visits came from shoppers who visited the chain at least four times during the month; by June 2024, that number increased to 56.3%. Similarly, the share of visits to Jewel-Osco from weekly shoppers increased from 54.8% to 57.1% over the same period. These patterns repeated at Shaw's Supermarket, ACME Markets, United Supermarkets, VONS, and Tom Thumb.
The rise in loyalty rates across all banners indicates that Albertsons’ focus on enhancing customer experience and engagement has paid off. As the chain continues to lay the groundwork for its planned merger with Kroger, its increasingly loyal customer base will remain a powerful asset.
Albertsons remains one of the most dominant grocery holding companies in the country, and its banners have maintained strong yearly growth, both in terms of visits and loyalty.
Will visits to Albertsons brands continue to grow into the second half of the year?
Visit Placer.ai to keep on top of the latest grocery insights.
The grocery industry has navigated unprecedented challenges in recent years – from pandemic-driven shifts in consumer behavior and supply chain disruptions to rising costs, labor shortages, and increased operational demands. In the face of these hurdles, the category has been pushed to innovate, adapting everything from product selections to shopping formats to meet changing consumer expectations.
But within the grocery industry, some segments resonate particularly strongly with the 2024 consumer. This white paper dives into the data to explore two segments that have been leading category-wide visit growth for some time: specialty and fresh format stores, which focus on produce, organic foods, and culturally specific items (think Trader Joe’s, Sprouts Farmers Market, and H Mart, to name a few), and value grocery chains like Aldi, WinCo Foods, and Grocery Outlet Bargain Market. Location analytics show shoppers are increasingly drawn to these two grocery store types, a shift that has the potential to reshape the grocery landscape.
How did value and specialty grocery chains perform in Q3 2024 in comparison to traditional supermarkets like Kroger, Albertsons, and H-E-B? How does visitor behavior vary between the three grocery segments, and what differences can be observed in the demographic and psychographic make-ups of their trade areas? The report explores these questions and more below.
The grocery industry has performed well over the past few months, with steady weekly year-over-year (YoY) visit increases throughout Q3 2024. During the week of July 1st, the segment saw a 4.6% YoY foot traffic boost, likely driven by shoppers loading up on ingredients for Independence Day barbecues and picnics. And after tapering somewhat in early August, visits picked up again in September, with YoY increases ranging from 2.0% to 2.9% throughout the month. This positive growth is a good sign for the segment – which has experienced more than its fair share of challenges over the past few years.
Though the grocery category as a whole is thriving, a closer look at different segments within the industry reveals that some are seeing more significant growth than others.
Indeed, digging deeper into grocery visits throughout Q3 2024 reveals that much of the industry’s growth is being driven by specialty and fresh format stores and value grocery chains. The two segments offer markedly different shopping experiences: Specialty chains tend to emphasize harder-to-find ingredients and fresh produce – sometimes even at higher price points than traditional grocery stores – while value grocery stores focus on affordability. But both categories are experiencing outsize visit growth in 2024, highlighting consumers’ dual interest in both quality and value.
In July and August 2024, traditional supermarkets, specialty grocers, and value chains all experienced positive YoY visit growth. But while traditional grocery stores saw a 3.1% increase in July and just a 0.9% uptick in August, value and specialty chains saw YoY growth ranging from 4.7% to 7.7% during the two months. In September 2024, YoY visits to traditional grocery stores fell by 0.5%, while value and specialty chains saw 5.0% and 5.2% increases, respectively. For today’s consumer, it seems, savings are key – but specialty offerings also resonate strongly.
Today’s grocery shoppers are increasingly embracing specialty grocery options – and analyzing consumer driving habits to grocery stores shows that they are willing to go the extra mile to reach them.
Breaking down grocery visits by distance traveled reveals that just 18.5% of visits to specialty and fresh format grocery chains came from less than one mile away in Q3 2024 – compared to 23.9% for traditional grocery stores and 23.2% for value chains. Similarly, 31.3% of visits to specialty and fresh format grocery stores originated from one to three miles away, compared to 34.7% and 34.5% for the other analyzed segments.
On the flip side, some 26.4% of visits to specialty and fresh format stores were made by people traveling at least seven miles to do their shopping – compared to 22.7% and 21.4% for traditional and value chains, respectively. Specialty grocery operators can account for this difference, locating stores in areas accessible to geographically dispersed audiences eager to shop their unique offerings.
And a look at changes in visitor behavior at three key specialty chains – Trader Joe’s, Sprouts Farmers Market, and Great Wall Supermarket – shows that even as these brands expand their footprints, customers are increasingly willing to travel the distance to visit them. Between 2019 and 2024, all three chains saw a marked increase in the share of visitors traveling over seven miles to shop their offerings. .
Asian grocery chain Great Wall Supermarket, a relatively small regional chain with some 22 locations across eight states, saw the most significant increase in visits from afar over the analyzed period. In Q3 2024, 32.3% of visits to the chain originated from seven or more miles away, up from 28.3% in Q3 2019. Ranked America’s Best Supermarket by Newsweek in 2024, the chain’s wide selection of everything from seafood to fresh produce has made it a hit among Asian food aficionados – and as the supermarket’s reputation grows, so does its draw among customers living further away from its venues.
Consumer favorite Trader Joe’s and organic grocery chain Sprouts Farmers Market also grew their shares of long-distance visits between 2019 and 2024 – no small feat for the two chains, given their expansion over the past several years.
This travel distance snapshot serves as a reminder of the unique role played by specialty grocery stores that offer their customers unique shopping experiences, premium or organic products, and culturally specific items. Shoppers will go out of their way to travel to these stores – and even as they expand and become more readily accessible, their growing popularity makes them ever-more attractive destinations for customers coming from further away.
While visitors to specialty grocery chains often travel long distances for unique offerings, cost-conscious consumers at value stores exhibit other behaviors that differentiate them from traditional and specialty grocery shoppers.
The rising cost of living has pushed the discount retail segment into overdrive – and value grocery chains are also benefiting. The category has flourished in recent years, with many bargain-oriented grocery chains adding new stores at a rapid clip to meet burgeoning consumer demand.
Like visitors to specialty grocery chains, value grocery shoppers demonstrate segment-specific behaviors that reflect their preferences and habits. And perhaps most strikingly, foot traffic data reveals that these shoppers tend to stay longer in-store than visitors to traditional and specialty grocery chains.
In Q3 2024, 26.5% of visits to value grocery chains lasted longer than 30 minutes, compared to 23.4% for traditional grocery chains and 23.7% for specialty and fresh format chains. This suggests that these stores attract shoppers who take their time and carefully consider price points, looking for the best value for their dollar – a need that the chains they frequent seem to be meeting.
Given the tremendous success of the value grocery space in recent years, it may come as no surprise that some traditional supermarkets are getting in on the action by opening or expanding discount banners of their own. How do such off-shoot banners impact these grocers’ reach?
Cult-favorite Texas grocery chain H-E-B opened the first branch of its value banner, Joe V’s Smart Shop, in 2010. The discount arm currently includes 11 stores – mainly in the Houston area – with several new stores opening, or in planning stages, in Dallas.
And foot traffic data shows that Joe V's attracts mission-driven shoppers who make less frequent but significantly longer trips than visitors to traditional grocery stores. In Q3 2024, the average visit duration at Joe V’s was 37.8 minutes, compared to just 26.8 minutes at H-E-B – a full 11 minute difference. At the same time, while 38.5% of Q3 visits to H-E-B were made by customers frequenting the chain, on average, at least four times a month, just 11.8% of visits to Joe V’s were made by visitors reaching that threshold.
Joe V’s is also more likely than H-E-B to attract parental households, with 36.8% of its captured market made up of households with children – significantly higher than H-E-B’s 32.0%.
Together, these data points paint a picture of the average Joe V’s shopper: cost-conscious, likely to have children, and inclined to carefully plan shopping trips to maximize savings and cut down on grocery runs. This suggests that they are mission-driven and focused on stocking up rather than running out to grab ingredients as the need arises.
Major grocery store operators often operate a variety of store types at different price points to appeal to as many shoppers as possible, and Hy-Vee is no exception. The regional grocery favorite launched a discount chain, Dollar Fresh, in 2018 and currently operates 25 stores under that banner, aiming to attract middle-class, cost-conscious shoppers.
Using Experian’s Mosaic dataset to analyze Dollar Fresh’s trade area reveals that the chain’s captured market features significantly higher shares of lower-middle-class family consumers than its potential one – highlighting its special draw for these shoppers. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base. Comparing a chain’s captured market to its potential one can serve as a helpful gauge of the brand’s success at attracting key audience segments.)
In Q3 2024, the “Pastoral Pride” family segment represented 11.4% of Dollar Fresh’s captured market, compared to just 5.3% of its potential market. This over-representation of lower-middle-class consumers from small towns in Dollar Fresh’s captured market indicates that the chain is especially effective at drawing customers that belong to this segment. Though Hy-Vee’s captured market also boasted a higher share of this demographic than its potential one in Q3, the difference was much smaller – and the chain’s overall reach among these consumers was more limited.
In contrast, Hy-Vee excels at attracting “Flourishing Families” – affluent, middle-aged families and couples – who made up 10.3% of the supermarket’s captured market in Q3 2024. Dollar Fresh’s captured market, on the other hand, featured a smaller share of this segment than its potential one – showing that the discount chain is of less interest to these consumers. So while Hy-Vee tends to appeal to higher-income families with more spending flexibility, value-conscious shoppers have been making their way to Dollar Fresh.
This audience segmentation analysis shows how value offerings help grocery chains attract wider audiences – and highlights the advantage of operating multiple store types to appeal to a broader range of shoppers.
People will always need access to a variety of fresh foods – ensuring that grocery stores and supermarkets continue to play a vital role in in the retail landscape. And while the category as a whole has continued to thrive even in today’s challenging environment, specialty and value grocery chains resonate particularly strongly with the 2024 consumer. As grocery retailers diversify their formats, those aligning with consumer preferences for affordability, uniqueness, and quality are well-positioned for continued growth.
Malls have come a long way since their introduction to the world in the 1950s. These gleaming retail hubs promised shoppers a taste of the American dream, offering a third place for teens, families, and everyone in between to shop, socialize, and hang out.
And though malls have faced challenges in recent years, as e-commerce and pandemic-induced store closures led to shifts in consumer habits, the outlook is brightening. Malls have embraced innovation, incorporating enhanced entertainment, dining, and experiential offerings that attract a diverse range of visitors and redefine their purpose.
This white paper takes a look at the recent location intelligence metrics to gain an understanding of the changes taking place at malls across the country – including both indoor malls and open-air shopping centers. The report explores questions like: Why do malls experience foot traffic bumps during the summer months? How much of an impact do movie theaters have on mall visits, and what can mall operators learn from the Mall of America and American Dream malls’ focus on experiential entertainment?
Mall visitation is highly seasonal, with strikingly consistent monthly visitation patterns. Each year, visits decline somewhat in February, pick up in March, and begin to trend upward again in May – before peaking again in August. Then, after a slower September and October, foot traffic skyrockets during the holiday season, spiking dramatically in December.
And while these trends follow similar patterns every year, comparing monthly visits throughout 2019, 2023, and 2024 (YTD) to each year’s own January baseline shows that this seasonality is growing more pronounced - especially for indoor malls.
Following a lackluster 2023, visits to both indoor malls and open-air shopping centers peaked higher in March 2024 than in 2019. And this summer, indoor malls in particular saw a much larger visit boost than in previous years. In August 2024, for example, visits to indoor malls were 27.3% higher than in January 2024 – a substantially higher baseline jump than that seen either in August 2019 (17.0%) or in August 2023 (12.0%). And though open-air shopping centers experienced a smaller summer visit boost, they too saw a bigger bump this year than in 2019 or in 2023.
But malls aren’t just seeing larger visit spikes this year relative to their January baselines – they are also drawing bigger crowds than they did in 2023.
Between June and August 2024, indoor malls and open-air shopping centers both experienced year-over-year (YoY) visit growth. Indoor malls saw the largest YoY foot traffic boost (3.7%) – perhaps owing in part to 2024’s record-breaking heat, which led many patrons to seek refuge in air conditioned spaces. Still, open-air shopping centers, which feature plenty of air conditioned stores and restaurants, also enjoyed a YoY visit boost of 2.8% during the analyzed period.
Malls’ strong summer baseline and YoY foot traffic growth built upon the strong performance seen during most of 2024 so far, leading to the question: What is driving malls’ positive momentum? We delve into some of the factors propelling these changes below.
One offering that continues to play a significant role in driving foot traffic to malls is on-site movie theaters. Summer blockbuster releases, in particular, help attract crowds to theaters, in turn boosting overall visits to malls.
Much like malls, movie theaters have also proven their resilience over the past few years. While pundits fretted about the theater’s impending death, production houses were busy releasing blockbuster after blockbuster and shattering box-office records at an impressive clip. And while 2023 was certainly a banner year for blockbuster summer releases, 2024 has had its fair share of stunning box-office successes, leading to major visit boosts at theaters across the country.
Analyzing visits to malls with and without movie theaters highlights the impact of these summer Hollywood hits. Between June and August 2024, malls with theaters saw bigger visit boosts compared to a monthly year-to-date (YTD) average than malls without – an effect observed both for indoor malls and for open-air shopping centers.
For both mall types, the gap between centers with and without movie theaters was most pronounced in July 2024, likely owing to the release of Inside Out 2 in mid-June as well as the July releases of Deadpool & Wolverine and Twister. But in June and August 2024, too, centers with movie theaters sustained particularly impressive visit boosts – a solid sign that movie theaters and malls remain a winning combination.
Malls with movie theaters also drew higher shares of evening visits (7:00 PM - 10:00 PM) this summer than those without. Between June and August 2024, for example, evening outings accounted for 22.9% of visits to open-air shopping centers with movie theaters – compared to 18.2% of visits to centers without theaters. Indoor malls with theaters also saw a larger share of evening visits than those without – 18.1% compared to 15.0%.
This increase in evening traffic is likely driven by major summer movie releases and the flexibility of summer schedules, with many visitors – including families – taking advantage of late-night outings without the concern of early wakeup calls. These summer visitation trends benefit both theaters and malls, opening up opportunities for increased sales through concessions, promotions, and evening deals that attract a more relaxed and engaged crowd.
Analyzing the demographics of malls’ captured markets also reveals that centers with movie theaters are more likely to attract certain family-oriented segments than those without. (A mall’s captured market consists of the mall’s trade areas – the census block groups (CBGs) feeding visitors to the mall – weighted according to each CBG’s actual share of visits to the mall.)
Between June and August 2024, for example, 14.2% of the captured markets of open-air shopping centers with movie theaters were made up of “Wealthy Suburban Families” – compared to 9.7% for open-air shopping centers without theaters.
Indoor malls saw a similar pattern with regard to “Near-Urban Diverse Families”: Middle class families living in and around cities made up 9.0% of the captured markets of indoor malls with movie theaters, compared to 7.1% of the captured markets of those without.
This increase in foot traffic from middle-class and wealthy family segments can be a boon for malls and retail tenants – driving up food court profits and bolstering sales at stores with kid-friendly offerings.
Malls have long positioned themselves as destinations for summer entertainment as well as retail therapy, holding – in addition to back to school sales – events like Fourth of July celebrations and even indoor basketball and arena football games. And during the summer months, malls attract visitors from further away.
Between June and August 2024, indoor malls drew 18.2% of visitors from 30+ miles away – compared to just 16.7% during the first five months of the year. Similarly, open-air shopping centers drew 19.6% of visits from 30+ miles away during the summer, compared to 17.1% between January and May.
Extended daylight hours, summer trips away from home, and more free time are likely among the contributors to the summer draw for long-distance mall visitors. But in addition to their classic offerings – from movie theaters to stores and food courts – malls have also invested in other kinds of unique experiences to attract visitors. This next section takes a look at two mega-malls winning at the visitation game, to see what sets them apart.
The Minneapolis-based Mall of America opened in 1992, redefining the limits of what a mall could offer. The mall boasts hundreds of stores, games, rides, and more – and is constantly expanding its attractions, cementing its status as a top destination for retail and entertainment.
Between June and August 2024, Mall of America experienced a 13.8% YoY visit increase, far outperforming the 3.7% visit boost seen by the wider indoor mall space. And as a major tourist attraction – the mall hosted a series of Olympic-themed events throughout the summer – it also drew 41.6% of visits from 30+ miles away. This share of distant visitors was significantly higher than that seen at the mall during the first five months of 2024, and more than double the segment-wide summer average of 18.2%.
The Mall of America also seems to be attracting more upper-middle-class families during the summer than other indoor malls: Between June and August 2024, some 18.0% of Mall of America’s captured market consisted of “Upper Suburban Diverse Family Households” – a segment including upper-middle-class suburbanites – compared to just 11.1% for the wider indoor mall segment. The increased presence of these families at the Mall of America may be driven by the variety of events offered during the summer.
In 2019, the American Dream Mall in New Jersey opened and became the second-largest mall in the country. Since the mall opened its doors, it has also focused on blending retail and entertainment to draw in as wide a range of visitors as possible – and summer 2024 was no exception.
The mall hosted the Arena Football League Championship, ArenaBowl XXXIII, on Friday, July 19th. The event successfully attracted a higher share of visitors traveling from 30+ miles away compared to the average summer Friday – 35.4% compared to 25.7%.
Visits to the mall on the day of the championship were also 13.6% higher than the Friday visit average for the period between June and August 2024, showcasing the mall’s ability to draw in crowds by hosting major events.
Malls – both indoor and open-air – continue to evolve while playing a central role in the American retail landscape. Increasingly, malls are emerging as destinations for more than just shopping – especially during the summer – driving up foot traffic and attracting visitors from near and far. And while much is often said about the impact of holiday seasons on mall foot traffic, summer months offer another opportunity to boost mall visits. Malls that can curate experiences that resonate with their clientele can hope to see foot traffic growth – in the summer months and beyond.
New York City is one of the world’s leading commercial centers – and Manhattan, home to some of the nation's most prominent corporations, is at its epicenter. Manhattan’s substantial in-office workforce has helped make New York a post-pandemic office recovery leader, outpacing most other major U.S. hubs. And the plethora of healthcare, service, and other on-site workers that keep the island humming along also contribute to its thriving employment landscape.
Using the latest location analytics, this report examines the shifting dynamics of the many on-site workers employed in Manhattan and the up-and-coming Hudson Yards neighborhood. Where does today’s Manhattan workforce come from? How often do on-site employees visit Hudson Yards? And how has the share of young professionals across Manhattan’s different districts shifted since the pandemic?
Read on to find out.
The rise in work-from-home (WFH) trends during the pandemic and the persistence of hybrid work have changed the face of commuting in Manhattan.
In Q2 2019, nearly 60% of employee visits to Manhattan originated off the island. But in Q2 2021, that share fell to just 43.9% – likely due to many commuters avoiding public transportation and practicing social distancing during COVID.
Since Q2 2022, however, the share of employee visits to Manhattan from outside the borough has rebounded – steadily approaching, but not yet reaching, pre-pandemic levels. By Q2 2024, 54.7% of employee visits to Manhattan originated from elsewhere – likely a reflection of the Big Apple’s accelerated RTO that is drawing in-office workers back into the city.
Unsurprisingly, some nearby boroughs – including Queens and the Bronx – have seen their share of Manhattan worker visits bounce back to what they were in 2019, while further-away areas of New York and New Jersey continue to lag behind. But Q2 2024 also saw an increase in the share of Manhattan workers commuting from other states – both compared to 2023 and compared to 2019 – perhaps reflecting the rise of super commuting.
Commuting into Manhattan is on the rise – but how often are employees making the trip? Diving into the data for employees based in Hudson Yards – Manhattan’s newest retail, office, and residential hub, which was officially opened to the public in March 2019 – reveals that the local workforce favors fewer in-person work days than in the past.
In August 2019, before the pandemic, 60.2% of Hudson Yards-based employees visited the neighborhood at least fifteen times. But by August 2021, the neighborhood’s share of near-full-time on-site workers had begun to drop – and it has declined ever since. In August 2024, only 22.6% of local workers visited the neighborhood 15+ times throughout the month. Meanwhile, the share of Hudson Yards-based employees making an appearance between five and nine times during the month emerged as the most common visit frequency by August 2022 – and has continued to increase since. In August 2024, 25.0% of employees visited the neighborhood less than five times a month, 32.5% visited between five and nine times, and 19.2% visited between 10 and 14 times.
Like other workers throughout Manhattan, Hudson Yards employees seem to have fully embraced the new hybrid normal – coming into the office between one and four times a week.
But not all employment centers in the Hudson Yards neighborhood see the same patterns of on-site work. Some of the newest office buildings in the area appear to attract employees more frequently and from further away than other properties.
Of the Hudson Yards properties analyzed, Two Manhattan West, which was completed this year, attracted the largest share of frequent, long-distance commuters in August 2024 (15.3%) – defined as employees visiting 10+ times per month from at least 30 miles away. And The Spiral, which opened last year, drew the second-largest share of such on-site workers (12.3%).
Employees in these skyscrapers may prioritize in-person work – or have been encouraged by their employers to return to the office – more than their counterparts in other Hudson Yards buildings. Employees may also choose to come in more frequently to enjoy these properties’ newer and more advanced amenities. And service and shift workers at these properties may also be coming in more frequently to support the buildings’ elevated occupancy.
Diving deeper into the segmentation of on-site employees in the Hudson Yards district provides further insight into this unique on-site workforce.
Analysis of POIs corresponding to several commercial and office hubs in the borough reveals that between August 2019 and August 2024, Hudson Yards’ captured market had the fastest-growing share of employees belonging to STI: Landscape's “Apprentices” segment, which encompasses young, highly-paid professionals in urban settings.
Companies looking to attract young talent have already noticed that these young professionals are receptive to Hudson Yards’ vibrant atmosphere and collaborative spaces, and describe this as a key factor in their choice to lease local offices.
Manhattan is a bastion of commerce, and its strong on-site workforce has helped lead the nation’s post-pandemic office recovery. But the dynamics of the many Manhattan-based workers continues to shift. And as new commercial and residential hubs emerge on the island, workplace trends and the characteristics of employees are almost certain to evolve with them.
