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Most chains attending the 2024 Fast Casual Executive Summit in Denver acknowledged that this year has been difficult (unless you happen to be Chipotle, CAVA, or sweetgreen). We’ve highlighted a number of the challenges restaurant operators faced this past year, including inclement weather to start the year, the restaurant value wars of 2024, encroachment from other food retail channels, and the rising cost of operating a restaurant, which has resulted in increased bankruptcies. Our data validates this stance–our data shows that the fast casual category excluding the three aforementioned chains has seen year-over-year visitation declines.
Why are these three chains outperforming? As we’ve discussed in the past, we believe it comes down to (1) innovation; and (2) operational excellence. Recently, we looked at the importance of Chipotle’s Chicken al Pastor relaunch for Q2 2024 sales trends, sweetgreen’s increase in comparable visits that was helped by the launch of Caramelized Garlic Steak as a protein option, and CAVA’s exceptionally strong visitation trends due the launch of grilled steak at the beginning of June. However, innovation is only part of the outperformance, as each of these chains have also done a great job integrating their digital ordering platforms and in-store assembly line efforts, allowing for greater customization (something consumers appear to be willing to pay a premium for) and driving some of the strongest throughput numbers we’ve observed with our data.
The executives we spoke to at this week’s event had a gameplan to overcome these challenges in 2025.
Another executive told us that the currently challenging backdrop would ultimately make chains better operators. Not every chain can be Chipotle, CAVA, or sweetgreen, but there are still a lot of their strategies that restaurants can adopt to improve their own operations.
The inaugural Shoptalk Fall event brought a new energy to Chicago this week. The smaller format event allowed us to dive deeper into the trends across the retail industry and hear from key retail players about their initiatives and innovations across the industry.
One thing that is clear, retailers are bullish about physical retail. Many retailers shared plans for store openings in 2025, and there is a real focus on creating the right types of store formats and finding locations that are in line with a brand’s consumers. We may truly be at a point of inflection from a channel perspective, and physical retail is likely to become a more important part of the equation.
There’s a real energy shift in the industry in regard to the importance of stores, and it’s refreshing to see. As the industry settles from the migration shifts of consumers during and after the pandemic, the opportunity for new stores to directly cater to these new groups of shoppers is immense.
And it’s not just about the rise of physical retail, but the stories that retailers are able to tell through their offline channels. Retailers are actively focused on ways to eliminate friction for shoppers, arm store employees with more insights and tools and create experiences that forge lasting bonds with shoppers. We heard from Wayfair, Build-A-Bear Workshop, Michaels and Studs, who all referenced that differentiating experiences are driving loyalty and fostering long-term connections with consumers. Stores are an essential part of building and retaining brand equity with consumers.
The other key theme centers around none other than the consumer. The retail industry feels more customer centric than ever before, especially as we get further away from the pandemic. Retailers and brands recognize that today, the shopper is in the driver’s seat, and many initiatives and innovations center around providing the consumer with more power and knowledge. This is why we are hearing more about "micro-merchandising". Retailers need and can enhance their relevancy by understanding the unique demographics/psychographic differences and preferences of their individual locations.
Executives at McDonald’s provided more insight into the success of June 2023's immensely popular birthday celebration for Grimace, including the Grimace Shake; they built the concept around the idea that many consumers celebrate a birthday at McDonald’s restaurants, but from there they let consumers drive the conversation around the promotion on social media.
We heard from many that word of mouth marketing is truly the key to success in retail today, and empowering consumers to share their thoughts and affinities with others in person or through social media platforms is driving engagement and adoption. Through the lens of foot traffic, we may see more consumers head to stores after hearing about them from others in their network. Marketing departments no longer consist of teams within an organization, but incorporate consumers as well.
Overall, we felt a lot of positivity from the industry about where we’re headed in the near term. As we see the slow rebound of the discretionary side of retail, new stores and innovations in the coming year and a consumer that still remains resilient despite many economic headwinds, the best might be ahead for the industry.
Americans have a love affair with stuff, and one of the hallmarks of this is the enduring strength of self-storage units. Public Storage takes the lead in overall visits, with Extra Space Storage not far behind. Looking at the Public Storage visits data, we see a clear spike in visits near the end of the month. This is due be due to housing transitions that also tend to occur with this pattern, as people prepare to move out at month’s end or conversely to pick up items for move-in at the beginning of a month.
Compared to last year, visits are generally up across most of these chains (which is partly the result of the industry consolidation trend we examined last year). The highest variance is seen with Prime Storage, a company largely based on the East Coast, but with a presence in the Midwest as well. StorageMart bought Manhattan Mini Storage in 2021 and has over 250 locations now.
In just a few months, we will be coming on the 5-year anniversary of COVID-19. During that time, we hunkered down, bought tons of athleisure, and stared at our forlorn office clothing sitting unworn in our closets. Fast forward a few years to present day and much like bootcut jeans are back in style, the pendulum is starting to veer back towards a more tailored style. This time around, the suits may not be as constricting, but there is certainly more structure to fall’s fashion than the cozy comfy sweatpants and leggings that the whole world came to embrace upon working from home. Among locations that are not multi-story or in enclosed malls, we see that Ann Taylor increased traffic to its locations in March, June, and August compared to last year, and that Polo Ralph Lauren has also seen increases in the past few months. This particular grouping of brands all has at least 30 or more locations each tracked by Placer and tend to be ubiquitous at many malls or as standalone boutiques. A recent visit to Banana Republic indicated a merchandising assortment that appeared to be more than 50% office wear in the women’s section, with blazers and tailored pants, silky shirts, and dresses ready to be accessorized with heels and some statement jewelry.
However, we are seeing even larger increases in year-over-year traffic at some of the more specialized/high-end brands, particularly in women’s contemporary that offer sharp-looking items that look just as polished at the boardroom or the PTA meeting, like the blazers at Veronica Beard or the “Effortless Pant” from Aritzia that is a smash hit on social media. The majority of this next grouping of brands got their start at department stores or specialty retailers, but with increased success, many are launching their own brick-and-mortar boutiques. Clearly, having a holy grail item that is on the fashion editors’ favorites list gives a boost to store traffic. One of the trends we are seeing is the continuation of the love for comfort everyone adopted during Covid mixed with a slightly more structured but still understated minimalist but luxe aesthetic, like COS. Theory, a wardrobe staple with its neutral color palette and streamlined silhouettes, has been generating positive year-over-year traffic during the back-to-school and fall season. Vince, also featuring rather understated and neutral basics, also saw its traffic lift for the fall season. Eileen Fisher is another interesting brand. Once regarded as clothing adapted to your mom’s generation, Gen Z is also starting to embrace it for its softness and sustainability, and it is one of the more popular brands to buy secondhand. In April of this year, Guess and WHP Global completed the acquisition of rag & bone, which has long been hailed for their on-trend jeans and boots. Time will tell what direction they will take the brand, or if they will stick with its tried-and-true New York roots.
Another brand to keep an eye on that we’re already familiar with from prestige department stores like Nordstrom, Bloomingdale’s, and Saks Fifth Avenue is L’Agence. This brand goes seamlessly from day to night with classics like tweed blazers, satiny tank tops, and perfectly-fitting jeans. They’ve now expanded to more stand-alone stores, including Southern California shopping meccas like Malibu and Beverly Hills. While the Malibu one just opened in late fall 2023, its traffic has been growing steadily upwards, even overtaking that of the Beverly Hills outpost of late.
One interesting thing to note is that the Malibu location attracts a higher proportion of its audience during the morning hours, whereas the Beverly Hills location gets the evening crowd. This information would be useful for staffing purposes or for knowing when to hold events.
In a dining segment that has faced more than its fair share of headwinds, The Cheesecake Factory and BJ's Restaurant & Brewhouse have emerged as bright spots. We took a closer look at how the two chains have performed over the past year, and dove into some of the factors driving their success.
The full-service dining segment has seen turbulence since the pandemic, with many consumers embracing lower-cost meal options and redirecting their discretionary dollars. But the Cheesecake Factory – marked as a chain to watch this year – is one FSR that’s been particularly adept at weathering the storm. During the third quarter of 2024, visits to the chain were up 2.0% YoY, even as the wider FSR segment experienced a minor visit decline. And by continuing to offer a consistent, high-quality dining experience – while investing in staff retention to keep customer satisfaction higher than ever – the brand appears poised to continue growing its customer base.
BJ’s Restaurant & Brewhouse is another FSR chain that has been outperforming the wider segment. Like its cheesecake counterpart, BJ’s offers an especially varied menu – including its famous Pizookie dessert and a massive selection of craft beers. And after seeing a minor 1.7% YoY visit decline in Q2 2024, the chain finished out Q3 with an impressive 4.2% YoY uptick.
What’s driving the resilience of these two chains while others in the category struggle? We explored two factors driving this foot traffic success.
One factor that may be helping The Cheesecake Factory and BJ’s Restaurant drive traffic is their ability to harness the power of annual dining milestones. Special calendar days can be powerful drivers of foot traffic at restaurants, offering chains a prime opportunity to grow visits – and sales.
But the two chains experience these milestones somewhat differently. For BJ’s Restaurant, the weeks of Mother’s Day (week of May 6th) and Father’s Day (week of June 10th) drew the most traffic during the last twelve months, with visits during these holidays rising 18.2% and 14.1%, respectively, compared to an October ‘23 - September ‘24 weekly visit average.
But for The Cheesecake Factory, it was the period right after Christmas that drew the biggest crowds. During the week of December 25th, 2023, visits were up 24.5% compared to the chain’s weekly average – likely driven in part by customers eager to redeem holiday gift cards. (Last year, the chain offered a special holiday gift card promotion, which went into effect in late November). Other calendar days, like Mother’s Day, Valentine’s Day, and National Cheesecake Day (week of July 29th), also provided the restaurant with substantial visit boosts.
Another factor that may be contributing to both brands’ better-than-average performance is their appeal among higher-income consumers. Using the Experian: Mosaic dataset to analyze The Cheesecake Factory and BJ’s trade areas reveals that both chains see higher shares of wealthy families in their captured markets than in their potential markets. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base.)
Between January and September 2024, the shares of “Flourishing Families” in the Cheesecake Factory and BJ’s captured markets stood at 9.5% and 10.9%, respectively – outpacing their potential market shares. Similarly, the “Booming with Confidence” segment – wealthy, established couples living in suburban areas – was overrepresented in both restaurants’ captured markets.
These metrics highlight the two chains' success in attracting high-income family segments – groups who may be more resilient to the impacts of rising prices. For this consumer group, these restaurants strike a balance between quality and cost-effectiveness, making them a compelling choice for dining out in an uncertain economic landscape.
The Cheesecake Factory and BJ’s have found ways to thrive in a challenging dining environment, keeping foot traffic up and tapping into a receptive customer base.
With the holiday season around the corner, can these two chains maintain their foot traffic growth? Will The Cheesecake Factory see another major holiday season visit spike?
Visit Placer.ai to keep up to date with the latest data-driven dining news.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
2024 has been a tough year for quick-service restaurants (QSRs), with rising costs, inflation, and changing consumer preferences putting pressure on the industry. And as if these challenges weren’t enough, incursions into the convenient meal space by c-stores, fast-casual restaurants, and even grocery chains have forced QSRs to contend with increased competition.
But visit data shows that despite these headwinds, fast food leaders like McDonald’s and Wendy’s are holding their ground. During the first three quarters of 2024, both McDonald’s and Wendy’s experienced visit levels generally on par with those seen last year, with minimal year-over-year (YoY) variation. Despite a minor dip for McDonald's in Q2, when visits dropped by 2.2% compared to 2023, the overall difference in visit levels for both chains was less than 1% across the remaining quarters.
This stability highlights the ability of both brands to retain a steady flow of traffic despite competitive pressures and economic challenges.
One strategy QSRs have successfully deployed to entice hungry customers has been the introduction of discounted limited-time offers (LTOs). And following summer LTOs that garnered plenty of excitement, McDonald’s and Wendy’s are back in the limited-time game. On October 8th, 2024, Wendy's launched its Krabby Patty Kollab, celebrating the 25th anniversary of SpongeBob SquarePants with two limited-time items. Meanwhile, McDonald’s introduced the Chicken Big Mac on October 10th, expanding its menu with an item that had already gained global recognition.
While both launches positively impacted visitation, Wendy's limited-time menu had a more pronounced effect. Wendy’s saw a dramatic surge in visits in the wake of the Kollab, with an increase of 26.4% on the Tuesday of the Krabby Patty launch, compared to a year-to-date (YTD) Tuesday average. The following Wednesday and Thursday also saw increases of 20.7% and 23.9%, respectively, compared to the YTD daily average for those days of the week.
And though the response to McDonald’s menu addition was somewhat more restrained, the limited-time chicken offering also generated a visit increase: On the Thursday of the launch, McDonald’s saw visits jump by 7.9% compared to the chain’s YTD Thursday visit average – showing the power of limited-time items to generate excitement and urgency among consumers.
In addition to new menu items, McDonald’s has placed a strong emphasis on its breakfast offerings – a strategic focus that has grown more pronounced throughout 2024. By expanding its breakfast menu, offering healthier alternatives, and promoting limited-time deals, McDonald’s has successfully driven morning traffic. The introduction of CosMc's, a new McCafé spinoff, further boosts the company’s breakfast and coffee offerings, appealing to a broader audience seeking affordable beverages and quick meals.
And McDonald’s breakfast strategy appears to be paying off. In 2024, 24.8% of McDonald’s daily visits occurred between 5:00 AM and 11:00 AM – compared to just 8.5% for Wendy’s. Wendy’s, for its part, had a stronger foothold in the lunchtime segment, with the 11:00 AM - 2:00 PM time slot accounting for 27.5% of visits, compared to 21.2% for McDonald’s.
Both McDonald’s and Wendy’s have displayed resilience in maintaining steady customer visits, with menu innovations and breakfast strategies playing a significant role in shaping their traffic patterns in 2024.
How will the two quick-service giants sign off this year?
Follow our blog at Placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
The grocery industry has navigated unprecedented challenges in recent years – from pandemic-driven shifts in consumer behavior and supply chain disruptions to rising costs, labor shortages, and increased operational demands. In the face of these hurdles, the category has been pushed to innovate, adapting everything from product selections to shopping formats to meet changing consumer expectations.
But within the grocery industry, some segments resonate particularly strongly with the 2024 consumer. This white paper dives into the data to explore two segments that have been leading category-wide visit growth for some time: specialty and fresh format stores, which focus on produce, organic foods, and culturally specific items (think Trader Joe’s, Sprouts Farmers Market, and H Mart, to name a few), and value grocery chains like Aldi, WinCo Foods, and Grocery Outlet Bargain Market. Location analytics show shoppers are increasingly drawn to these two grocery store types, a shift that has the potential to reshape the grocery landscape.
How did value and specialty grocery chains perform in Q3 2024 in comparison to traditional supermarkets like Kroger, Albertsons, and H-E-B? How does visitor behavior vary between the three grocery segments, and what differences can be observed in the demographic and psychographic make-ups of their trade areas? The report explores these questions and more below.
The grocery industry has performed well over the past few months, with steady weekly year-over-year (YoY) visit increases throughout Q3 2024. During the week of July 1st, the segment saw a 4.6% YoY foot traffic boost, likely driven by shoppers loading up on ingredients for Independence Day barbecues and picnics. And after tapering somewhat in early August, visits picked up again in September, with YoY increases ranging from 2.0% to 2.9% throughout the month. This positive growth is a good sign for the segment – which has experienced more than its fair share of challenges over the past few years.
Though the grocery category as a whole is thriving, a closer look at different segments within the industry reveals that some are seeing more significant growth than others.
Indeed, digging deeper into grocery visits throughout Q3 2024 reveals that much of the industry’s growth is being driven by specialty and fresh format stores and value grocery chains. The two segments offer markedly different shopping experiences: Specialty chains tend to emphasize harder-to-find ingredients and fresh produce – sometimes even at higher price points than traditional grocery stores – while value grocery stores focus on affordability. But both categories are experiencing outsize visit growth in 2024, highlighting consumers’ dual interest in both quality and value.
In July and August 2024, traditional supermarkets, specialty grocers, and value chains all experienced positive YoY visit growth. But while traditional grocery stores saw a 3.1% increase in July and just a 0.9% uptick in August, value and specialty chains saw YoY growth ranging from 4.7% to 7.7% during the two months. In September 2024, YoY visits to traditional grocery stores fell by 0.5%, while value and specialty chains saw 5.0% and 5.2% increases, respectively. For today’s consumer, it seems, savings are key – but specialty offerings also resonate strongly.
Today’s grocery shoppers are increasingly embracing specialty grocery options – and analyzing consumer driving habits to grocery stores shows that they are willing to go the extra mile to reach them.
Breaking down grocery visits by distance traveled reveals that just 18.5% of visits to specialty and fresh format grocery chains came from less than one mile away in Q3 2024 – compared to 23.9% for traditional grocery stores and 23.2% for value chains. Similarly, 31.3% of visits to specialty and fresh format grocery stores originated from one to three miles away, compared to 34.7% and 34.5% for the other analyzed segments.
On the flip side, some 26.4% of visits to specialty and fresh format stores were made by people traveling at least seven miles to do their shopping – compared to 22.7% and 21.4% for traditional and value chains, respectively. Specialty grocery operators can account for this difference, locating stores in areas accessible to geographically dispersed audiences eager to shop their unique offerings.
And a look at changes in visitor behavior at three key specialty chains – Trader Joe’s, Sprouts Farmers Market, and Great Wall Supermarket – shows that even as these brands expand their footprints, customers are increasingly willing to travel the distance to visit them. Between 2019 and 2024, all three chains saw a marked increase in the share of visitors traveling over seven miles to shop their offerings. .
Asian grocery chain Great Wall Supermarket, a relatively small regional chain with some 22 locations across eight states, saw the most significant increase in visits from afar over the analyzed period. In Q3 2024, 32.3% of visits to the chain originated from seven or more miles away, up from 28.3% in Q3 2019. Ranked America’s Best Supermarket by Newsweek in 2024, the chain’s wide selection of everything from seafood to fresh produce has made it a hit among Asian food aficionados – and as the supermarket’s reputation grows, so does its draw among customers living further away from its venues.
Consumer favorite Trader Joe’s and organic grocery chain Sprouts Farmers Market also grew their shares of long-distance visits between 2019 and 2024 – no small feat for the two chains, given their expansion over the past several years.
This travel distance snapshot serves as a reminder of the unique role played by specialty grocery stores that offer their customers unique shopping experiences, premium or organic products, and culturally specific items. Shoppers will go out of their way to travel to these stores – and even as they expand and become more readily accessible, their growing popularity makes them ever-more attractive destinations for customers coming from further away.
While visitors to specialty grocery chains often travel long distances for unique offerings, cost-conscious consumers at value stores exhibit other behaviors that differentiate them from traditional and specialty grocery shoppers.
The rising cost of living has pushed the discount retail segment into overdrive – and value grocery chains are also benefiting. The category has flourished in recent years, with many bargain-oriented grocery chains adding new stores at a rapid clip to meet burgeoning consumer demand.
Like visitors to specialty grocery chains, value grocery shoppers demonstrate segment-specific behaviors that reflect their preferences and habits. And perhaps most strikingly, foot traffic data reveals that these shoppers tend to stay longer in-store than visitors to traditional and specialty grocery chains.
In Q3 2024, 26.5% of visits to value grocery chains lasted longer than 30 minutes, compared to 23.4% for traditional grocery chains and 23.7% for specialty and fresh format chains. This suggests that these stores attract shoppers who take their time and carefully consider price points, looking for the best value for their dollar – a need that the chains they frequent seem to be meeting.
Given the tremendous success of the value grocery space in recent years, it may come as no surprise that some traditional supermarkets are getting in on the action by opening or expanding discount banners of their own. How do such off-shoot banners impact these grocers’ reach?
Cult-favorite Texas grocery chain H-E-B opened the first branch of its value banner, Joe V’s Smart Shop, in 2010. The discount arm currently includes 11 stores – mainly in the Houston area – with several new stores opening, or in planning stages, in Dallas.
And foot traffic data shows that Joe V's attracts mission-driven shoppers who make less frequent but significantly longer trips than visitors to traditional grocery stores. In Q3 2024, the average visit duration at Joe V’s was 37.8 minutes, compared to just 26.8 minutes at H-E-B – a full 11 minute difference. At the same time, while 38.5% of Q3 visits to H-E-B were made by customers frequenting the chain, on average, at least four times a month, just 11.8% of visits to Joe V’s were made by visitors reaching that threshold.
Joe V’s is also more likely than H-E-B to attract parental households, with 36.8% of its captured market made up of households with children – significantly higher than H-E-B’s 32.0%.
Together, these data points paint a picture of the average Joe V’s shopper: cost-conscious, likely to have children, and inclined to carefully plan shopping trips to maximize savings and cut down on grocery runs. This suggests that they are mission-driven and focused on stocking up rather than running out to grab ingredients as the need arises.
Major grocery store operators often operate a variety of store types at different price points to appeal to as many shoppers as possible, and Hy-Vee is no exception. The regional grocery favorite launched a discount chain, Dollar Fresh, in 2018 and currently operates 25 stores under that banner, aiming to attract middle-class, cost-conscious shoppers.
Using Experian’s Mosaic dataset to analyze Dollar Fresh’s trade area reveals that the chain’s captured market features significantly higher shares of lower-middle-class family consumers than its potential one – highlighting its special draw for these shoppers. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base. Comparing a chain’s captured market to its potential one can serve as a helpful gauge of the brand’s success at attracting key audience segments.)
In Q3 2024, the “Pastoral Pride” family segment represented 11.4% of Dollar Fresh’s captured market, compared to just 5.3% of its potential market. This over-representation of lower-middle-class consumers from small towns in Dollar Fresh’s captured market indicates that the chain is especially effective at drawing customers that belong to this segment. Though Hy-Vee’s captured market also boasted a higher share of this demographic than its potential one in Q3, the difference was much smaller – and the chain’s overall reach among these consumers was more limited.
In contrast, Hy-Vee excels at attracting “Flourishing Families” – affluent, middle-aged families and couples – who made up 10.3% of the supermarket’s captured market in Q3 2024. Dollar Fresh’s captured market, on the other hand, featured a smaller share of this segment than its potential one – showing that the discount chain is of less interest to these consumers. So while Hy-Vee tends to appeal to higher-income families with more spending flexibility, value-conscious shoppers have been making their way to Dollar Fresh.
This audience segmentation analysis shows how value offerings help grocery chains attract wider audiences – and highlights the advantage of operating multiple store types to appeal to a broader range of shoppers.
People will always need access to a variety of fresh foods – ensuring that grocery stores and supermarkets continue to play a vital role in in the retail landscape. And while the category as a whole has continued to thrive even in today’s challenging environment, specialty and value grocery chains resonate particularly strongly with the 2024 consumer. As grocery retailers diversify their formats, those aligning with consumer preferences for affordability, uniqueness, and quality are well-positioned for continued growth.
Malls have come a long way since their introduction to the world in the 1950s. These gleaming retail hubs promised shoppers a taste of the American dream, offering a third place for teens, families, and everyone in between to shop, socialize, and hang out.
And though malls have faced challenges in recent years, as e-commerce and pandemic-induced store closures led to shifts in consumer habits, the outlook is brightening. Malls have embraced innovation, incorporating enhanced entertainment, dining, and experiential offerings that attract a diverse range of visitors and redefine their purpose.
This white paper takes a look at the recent location intelligence metrics to gain an understanding of the changes taking place at malls across the country – including both indoor malls and open-air shopping centers. The report explores questions like: Why do malls experience foot traffic bumps during the summer months? How much of an impact do movie theaters have on mall visits, and what can mall operators learn from the Mall of America and American Dream malls’ focus on experiential entertainment?
Mall visitation is highly seasonal, with strikingly consistent monthly visitation patterns. Each year, visits decline somewhat in February, pick up in March, and begin to trend upward again in May – before peaking again in August. Then, after a slower September and October, foot traffic skyrockets during the holiday season, spiking dramatically in December.
And while these trends follow similar patterns every year, comparing monthly visits throughout 2019, 2023, and 2024 (YTD) to each year’s own January baseline shows that this seasonality is growing more pronounced - especially for indoor malls.
Following a lackluster 2023, visits to both indoor malls and open-air shopping centers peaked higher in March 2024 than in 2019. And this summer, indoor malls in particular saw a much larger visit boost than in previous years. In August 2024, for example, visits to indoor malls were 27.3% higher than in January 2024 – a substantially higher baseline jump than that seen either in August 2019 (17.0%) or in August 2023 (12.0%). And though open-air shopping centers experienced a smaller summer visit boost, they too saw a bigger bump this year than in 2019 or in 2023.
But malls aren’t just seeing larger visit spikes this year relative to their January baselines – they are also drawing bigger crowds than they did in 2023.
Between June and August 2024, indoor malls and open-air shopping centers both experienced year-over-year (YoY) visit growth. Indoor malls saw the largest YoY foot traffic boost (3.7%) – perhaps owing in part to 2024’s record-breaking heat, which led many patrons to seek refuge in air conditioned spaces. Still, open-air shopping centers, which feature plenty of air conditioned stores and restaurants, also enjoyed a YoY visit boost of 2.8% during the analyzed period.
Malls’ strong summer baseline and YoY foot traffic growth built upon the strong performance seen during most of 2024 so far, leading to the question: What is driving malls’ positive momentum? We delve into some of the factors propelling these changes below.
One offering that continues to play a significant role in driving foot traffic to malls is on-site movie theaters. Summer blockbuster releases, in particular, help attract crowds to theaters, in turn boosting overall visits to malls.
Much like malls, movie theaters have also proven their resilience over the past few years. While pundits fretted about the theater’s impending death, production houses were busy releasing blockbuster after blockbuster and shattering box-office records at an impressive clip. And while 2023 was certainly a banner year for blockbuster summer releases, 2024 has had its fair share of stunning box-office successes, leading to major visit boosts at theaters across the country.
Analyzing visits to malls with and without movie theaters highlights the impact of these summer Hollywood hits. Between June and August 2024, malls with theaters saw bigger visit boosts compared to a monthly year-to-date (YTD) average than malls without – an effect observed both for indoor malls and for open-air shopping centers.
For both mall types, the gap between centers with and without movie theaters was most pronounced in July 2024, likely owing to the release of Inside Out 2 in mid-June as well as the July releases of Deadpool & Wolverine and Twister. But in June and August 2024, too, centers with movie theaters sustained particularly impressive visit boosts – a solid sign that movie theaters and malls remain a winning combination.
Malls with movie theaters also drew higher shares of evening visits (7:00 PM - 10:00 PM) this summer than those without. Between June and August 2024, for example, evening outings accounted for 22.9% of visits to open-air shopping centers with movie theaters – compared to 18.2% of visits to centers without theaters. Indoor malls with theaters also saw a larger share of evening visits than those without – 18.1% compared to 15.0%.
This increase in evening traffic is likely driven by major summer movie releases and the flexibility of summer schedules, with many visitors – including families – taking advantage of late-night outings without the concern of early wakeup calls. These summer visitation trends benefit both theaters and malls, opening up opportunities for increased sales through concessions, promotions, and evening deals that attract a more relaxed and engaged crowd.
Analyzing the demographics of malls’ captured markets also reveals that centers with movie theaters are more likely to attract certain family-oriented segments than those without. (A mall’s captured market consists of the mall’s trade areas – the census block groups (CBGs) feeding visitors to the mall – weighted according to each CBG’s actual share of visits to the mall.)
Between June and August 2024, for example, 14.2% of the captured markets of open-air shopping centers with movie theaters were made up of “Wealthy Suburban Families” – compared to 9.7% for open-air shopping centers without theaters.
Indoor malls saw a similar pattern with regard to “Near-Urban Diverse Families”: Middle class families living in and around cities made up 9.0% of the captured markets of indoor malls with movie theaters, compared to 7.1% of the captured markets of those without.
This increase in foot traffic from middle-class and wealthy family segments can be a boon for malls and retail tenants – driving up food court profits and bolstering sales at stores with kid-friendly offerings.
Malls have long positioned themselves as destinations for summer entertainment as well as retail therapy, holding – in addition to back to school sales – events like Fourth of July celebrations and even indoor basketball and arena football games. And during the summer months, malls attract visitors from further away.
Between June and August 2024, indoor malls drew 18.2% of visitors from 30+ miles away – compared to just 16.7% during the first five months of the year. Similarly, open-air shopping centers drew 19.6% of visits from 30+ miles away during the summer, compared to 17.1% between January and May.
Extended daylight hours, summer trips away from home, and more free time are likely among the contributors to the summer draw for long-distance mall visitors. But in addition to their classic offerings – from movie theaters to stores and food courts – malls have also invested in other kinds of unique experiences to attract visitors. This next section takes a look at two mega-malls winning at the visitation game, to see what sets them apart.
The Minneapolis-based Mall of America opened in 1992, redefining the limits of what a mall could offer. The mall boasts hundreds of stores, games, rides, and more – and is constantly expanding its attractions, cementing its status as a top destination for retail and entertainment.
Between June and August 2024, Mall of America experienced a 13.8% YoY visit increase, far outperforming the 3.7% visit boost seen by the wider indoor mall space. And as a major tourist attraction – the mall hosted a series of Olympic-themed events throughout the summer – it also drew 41.6% of visits from 30+ miles away. This share of distant visitors was significantly higher than that seen at the mall during the first five months of 2024, and more than double the segment-wide summer average of 18.2%.
The Mall of America also seems to be attracting more upper-middle-class families during the summer than other indoor malls: Between June and August 2024, some 18.0% of Mall of America’s captured market consisted of “Upper Suburban Diverse Family Households” – a segment including upper-middle-class suburbanites – compared to just 11.1% for the wider indoor mall segment. The increased presence of these families at the Mall of America may be driven by the variety of events offered during the summer.
In 2019, the American Dream Mall in New Jersey opened and became the second-largest mall in the country. Since the mall opened its doors, it has also focused on blending retail and entertainment to draw in as wide a range of visitors as possible – and summer 2024 was no exception.
The mall hosted the Arena Football League Championship, ArenaBowl XXXIII, on Friday, July 19th. The event successfully attracted a higher share of visitors traveling from 30+ miles away compared to the average summer Friday – 35.4% compared to 25.7%.
Visits to the mall on the day of the championship were also 13.6% higher than the Friday visit average for the period between June and August 2024, showcasing the mall’s ability to draw in crowds by hosting major events.
Malls – both indoor and open-air – continue to evolve while playing a central role in the American retail landscape. Increasingly, malls are emerging as destinations for more than just shopping – especially during the summer – driving up foot traffic and attracting visitors from near and far. And while much is often said about the impact of holiday seasons on mall foot traffic, summer months offer another opportunity to boost mall visits. Malls that can curate experiences that resonate with their clientele can hope to see foot traffic growth – in the summer months and beyond.
New York City is one of the world’s leading commercial centers – and Manhattan, home to some of the nation's most prominent corporations, is at its epicenter. Manhattan’s substantial in-office workforce has helped make New York a post-pandemic office recovery leader, outpacing most other major U.S. hubs. And the plethora of healthcare, service, and other on-site workers that keep the island humming along also contribute to its thriving employment landscape.
Using the latest location analytics, this report examines the shifting dynamics of the many on-site workers employed in Manhattan and the up-and-coming Hudson Yards neighborhood. Where does today’s Manhattan workforce come from? How often do on-site employees visit Hudson Yards? And how has the share of young professionals across Manhattan’s different districts shifted since the pandemic?
Read on to find out.
The rise in work-from-home (WFH) trends during the pandemic and the persistence of hybrid work have changed the face of commuting in Manhattan.
In Q2 2019, nearly 60% of employee visits to Manhattan originated off the island. But in Q2 2021, that share fell to just 43.9% – likely due to many commuters avoiding public transportation and practicing social distancing during COVID.
Since Q2 2022, however, the share of employee visits to Manhattan from outside the borough has rebounded – steadily approaching, but not yet reaching, pre-pandemic levels. By Q2 2024, 54.7% of employee visits to Manhattan originated from elsewhere – likely a reflection of the Big Apple’s accelerated RTO that is drawing in-office workers back into the city.
Unsurprisingly, some nearby boroughs – including Queens and the Bronx – have seen their share of Manhattan worker visits bounce back to what they were in 2019, while further-away areas of New York and New Jersey continue to lag behind. But Q2 2024 also saw an increase in the share of Manhattan workers commuting from other states – both compared to 2023 and compared to 2019 – perhaps reflecting the rise of super commuting.
Commuting into Manhattan is on the rise – but how often are employees making the trip? Diving into the data for employees based in Hudson Yards – Manhattan’s newest retail, office, and residential hub, which was officially opened to the public in March 2019 – reveals that the local workforce favors fewer in-person work days than in the past.
In August 2019, before the pandemic, 60.2% of Hudson Yards-based employees visited the neighborhood at least fifteen times. But by August 2021, the neighborhood’s share of near-full-time on-site workers had begun to drop – and it has declined ever since. In August 2024, only 22.6% of local workers visited the neighborhood 15+ times throughout the month. Meanwhile, the share of Hudson Yards-based employees making an appearance between five and nine times during the month emerged as the most common visit frequency by August 2022 – and has continued to increase since. In August 2024, 25.0% of employees visited the neighborhood less than five times a month, 32.5% visited between five and nine times, and 19.2% visited between 10 and 14 times.
Like other workers throughout Manhattan, Hudson Yards employees seem to have fully embraced the new hybrid normal – coming into the office between one and four times a week.
But not all employment centers in the Hudson Yards neighborhood see the same patterns of on-site work. Some of the newest office buildings in the area appear to attract employees more frequently and from further away than other properties.
Of the Hudson Yards properties analyzed, Two Manhattan West, which was completed this year, attracted the largest share of frequent, long-distance commuters in August 2024 (15.3%) – defined as employees visiting 10+ times per month from at least 30 miles away. And The Spiral, which opened last year, drew the second-largest share of such on-site workers (12.3%).
Employees in these skyscrapers may prioritize in-person work – or have been encouraged by their employers to return to the office – more than their counterparts in other Hudson Yards buildings. Employees may also choose to come in more frequently to enjoy these properties’ newer and more advanced amenities. And service and shift workers at these properties may also be coming in more frequently to support the buildings’ elevated occupancy.
Diving deeper into the segmentation of on-site employees in the Hudson Yards district provides further insight into this unique on-site workforce.
Analysis of POIs corresponding to several commercial and office hubs in the borough reveals that between August 2019 and August 2024, Hudson Yards’ captured market had the fastest-growing share of employees belonging to STI: Landscape's “Apprentices” segment, which encompasses young, highly-paid professionals in urban settings.
Companies looking to attract young talent have already noticed that these young professionals are receptive to Hudson Yards’ vibrant atmosphere and collaborative spaces, and describe this as a key factor in their choice to lease local offices.
Manhattan is a bastion of commerce, and its strong on-site workforce has helped lead the nation’s post-pandemic office recovery. But the dynamics of the many Manhattan-based workers continues to shift. And as new commercial and residential hubs emerge on the island, workplace trends and the characteristics of employees are almost certain to evolve with them.
