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Big Chicken's moment in the spotlight has been building for the past few years. The surge in chicken offerings – from Chili’s popular sandwich to the expansion of local and international chicken chains and McDonald’s recently launched McCrispy strips – has spurred considerable traffic in the fast-casual and quick-service dining sectors.
With the year’s midpoint quickly approaching, we took a look at some of the most popular players in the game to see how visits are performing.
Chicken is the most popular protein in America, so it’s no surprise that chicken-centric restaurants are thriving. Still, even within this favorable dining landscape, recent years have seen chains like Dave’s Hot Chicken and Raising Cane’s significantly outpace other dining concepts in terms of growth.
Visits to chicken restaurants Huey Magoo’s, Super Chix, Dave’s Hot Chicken, and Raising Cane’s showed impressive year-over-year (YoY) growth in Q1 2025. Dave’s Hot Chicken, recently acquired in a $1 billion deal, experienced the most significant YoY visit growth – 67.2% in Q4 2024 and 60.0% in Q1 2025, followed by Super Chix (26.9% and 19.7%, respectively), with Raising Cane’s and Huey Magoo’s following closely. In contrast, overall fast-casual restaurants saw much more muted growth – and quick-service visits declined slightly in both quarters.
Some of the visit growth is driven by expansions – all of the analyzed chicken chains are growing their footprint to meet growing demand. And most brands are either growing or seeing only minor declines in their average visits per location numbers – suggesting that demand is keeping up with supply.
In terms of performance, Dave’s and Raising Cane’s also saw the most year-over-year growth in average visits per location in Q1 2025, up 11.6% and 3.6%, respectively. While Huey Magoo’s and Super Chix experienced a slight slowdown in visits per location, their numbers tracked closely with those of previous years and the wider fast-casual and quick-service dining segments.
Overall, weekly visits in April generally maintained their upward trend. Although the week of April 14th saw a slight dip in visits for Huey Magoo’s and Raising Cane’s, both chains quickly returned to growth in subsequent weeks.
And once again, Dave’s Hot Chicken continued to drive the most significant visit increases, with weekly visits surging by 55.1% during the week of April 28th.
Each of the analyzed chains has its own unique draw. Huey Magoo’s fans call the chain the “Filet Mignon of Chicken,” while Dave’s Hot Chicken is known for its meticulous, chef-driven approach to fried chicken. Still, diving into the geographic segmentation data for each chain highlights a common thread uniting them: their strength in the suburbs and mid-sized cities.
In Q1 2025, all four chains saw significant shares of visitors originating from the “Suburban Periphery” and “Metro Cities” – defined by the Esri: Tapestry Segmentation dataset as commuter-oriented suburbs and mid-sized cities. However, despite these similarities across major geographic segments, visitors to these chains had their own distinctions as well. Notably, Huey Magoo’s drew 15.4% of its visitors from “Rural” areas, while only 1.9% and 4.4% of Dave’s Hot Chicken and Raising Cane’s Chicken Fingers visitors, respectively, came from those areas.
This highlights that while a significant portion of visitors to these chicken chains come from relatively similar areas, enough distinctions remain within their customer bases to allow for individual brand differentiation.
Chicken chains continue to be one of the most exciting dining categories to watch. As the chains continue to spread their wings, will visits continue to fly with them? Or will the cluck stop?
Visit Placer.ai to keep up with the latest data-driven dining insights.
Analyzing location intelligence for Saturday, May 10th (the day before Mother’s Day) and on Sunday, May 11th (Mother’s Day) can reveal how some consumers chose to celebrate the occasion.
Full-service restaurants – including breakfast-first casual dining chains such as IHOP and Waffle House – saw significant visit spikes on Mother’s Day, with traffic also rising on Saturday (almost 10% up compared to the average Saturday to date). In fact, Mother’s Day and the day before Mother’s Day were the busiest Sunday and Saturday in 2025 so far, respectively. Coffee chains also received a boost – both before Mother’s day and an even larger spike on Mother’s Day itself.
May 10th and 11th were also the most visited Saturdays and Sundays in 2025 so far at greeting card retailers – both specialized stores like Hallmark and chains with a large greeting card selection such as CVS and Walgreens. Finally, Ulta also received a boost – likely from shoppers looking for the perfect Mother’s Day gift.
For more data-driven consumer insights, visit placer.ai/anchor.
Off-price apparel chains continue to resonate with inflation-conscious shoppers seeking their favorite brands without significant expense. We examined the visitation patterns for several major players in this sector – T.J. Maxx, Marshalls, Ross Dress for Less, and Burlington – to gain insight into their performance during the first half of the year.
Off-price leaders continued to enjoy elevated visits throughout Q1 2025, with all of the analyzed chains experiencing visit growth. Burlington led the visit growth charge with 6.5% more visits in Q1 2025 than in Q1 2024, followed by T.J. Maxx and Marshalls (both owned by parent company TJX Companies), at 3.8% and 3.3%, respectively. Ross experienced the most modest year-over-year (YoY) visit growth of 0.5% in Q1 2025 – but still outpaced the overall apparel segment, which saw visits dip by 3.2% YoY.
Average visits per location showed slightly more variance, however, with Ross and Burlington experiencing dips of 2.7% and 1.9% YoY. Still, both chains expanded their store fleets somewhat significantly in recent months, and these visit-per-location lags may diminish as customer traffic normalizes across their newer locations.
Diving into monthly visitation patterns – most months experienced growth, though YoY visits took a significant dive in February 2025, likely owing to inclement weather that kept many at home. And visits rebounded in March and April, while overall visits to the apparel segment remained below growth – highlighting off-price retailers’ continued ability to attract and retain consumers amid broader challenges facing retail.
But what lies behind off-price’s continuous rise? This segment has thrived for the past few years, defying the overall trends facing the apparel sector. A significant part of this success may stem from the segment’s inherent “treasure-hunt” experience – off-price shopping cultivates a browsing mentality, encouraging visitors to linger and explore the constantly changing inventory.
A closer look at average dwell times over the past few years – from the pre-pandemic era through the inflationary surges of 2023 and 2024 – reveals that visitors to off-price retailers linger significantly longer than those at overall apparel chains. For example, in 2025, visitors to T.J. Maxx and Burlington spent 40.3 and 43.9 minutes shopping, respectively, while visitors to apparel chains averaged just 33.3 minutes. To be sure, dwell times have slightly decreased across the board since COVID, likely due to factors such as increased interest in online shopping. But the longer dwell times at off-price stores highlight the sustained appeal of brick-and-mortar retail – especially when it offers added value.
And further cementing the “treasure hunt” engagement shopping aspect of off-price retail, visitors to the analyzed chains were significantly more likely to shop in the evening – between 6:00 and 10:00 PM – than visitors to other apparel chains.
This difference in visit timing suggests that off-price shoppers are indeed making a dedicated trip, reserving a good chunk of their evening – once their daily duties were taken care of – for extended browsing sessions. This strong engagement during evening hours may signify that shoppers are receptive to longer shopping hours.
Off-price retail continues to thrive, fueled, in part, by the “treasure hunt” experience. Shoppers to these chains are increasingly staying longer, and coming later in the day to maximize their shopping times – proving that, even in an unclear economic climate, there’s plenty of ways for retail to thrive.
Visit Placer.ai/anchor for the latest data-driven retail insights.
Department stores have faced their fair share of challenges in recent years – and many of these household names are still figuring out how to remain relevant and adapt to a challenging economic environment.
With the first half of the year nearly behind us, we took a look at the visit performance for some of the major players in the department store space to understand their current standing.
As consumer budgets continue to react to the strain of rising prices, department stores are experiencing mixed visitation patterns. While luxury shoppers have, in some cases, been more insulated from the effects of inflation and rising costs, visits to high-end department stores have not been spared from this overall volatility.
However, some department stores are rallying. Visits to Nordstrom (which will be shifting to private ownership soon) and Bloomingdale’s grew by 3.3% and 2.7%, respectively, in Q1 2025 compared to Q1 2024. Meanwhile, Saks Fifth Avenue and Neiman Marcus – which recently merged – saw their Q1 2025 visits drop by -6.0% and -5.9% YoY, respectively.
Average visits per location showed more variance, with Nordstrom the only department store to experience growth in this metric (+4.1%).
Analyzing visits into April showed a continuation of the quarterly trends explored above. Nordstrom and Bloomingdale’s continued to enjoy visit growth for the most part, while Saks Fifth Avenue and Neiman Marcus visits declined slightly relative to 2024.
While Nordstrom, Macy’s, and Saks are known for their luxury offerings, several other department stores cater to a more mid-range consumer – and like their luxury counterparts, their visit performance has varied since the start of the year.
In Q1 2025, Macy’s was the sole department store among those analyzed to experience overall visit growth – though none of the chains saw their average visits per location surpass those of Q1 2024. However, April visits offered a more positive outlook, with Belk and JCPenney, in particular, showing elevated visits in all but one week of April 2025. Dillard's also displayed promising visitation patterns, with weekly visits up for two weeks of April.
And in an environment where so many department stores are struggling, the ability for these brands to keep visits near, or above, previous years’ levels suggests that this segment is enjoying stability.
Despite the challenges facing the overall retail segment, department stores are proving their staying power. The strong visit performance of some – like Nordstrom and Belk – alongside the visit declines of others highlight that the way ahead looks different for every store.
With plenty of changes – including in ownership and merchandising initiatives – coming up for many of these chains, will visits continue to grow?
Visit Placer.ai/anchor to stay ahead of the latest data-driven retail insights.
Superstores remain American retail staples, and once again, wholesale clubs were the foot traffic winners of the space in Q1 2025. We dove into the data to explore how weather and expanding footprints played a part in visitation trends for Target, Walmart, Sam’s Club, BJ’s Wholesale Club, and Costco Wholesale and how the demographic characteristics of visitors impacted in-store shopping behavior.
Wholesale clubs outperformed traditional superstores in Q1 2025, as BJ’s, Sam’s Club, and Costco saw 2.7% to 6.1% YoY visit increases. BJ’s and Costco expanded their footprints over the past year, which likely caused overall visit growth to outpace visit-per-location increases.
Zooming in on monthly visits reveals more nuanced foot traffic patterns. After a strong January 2025, February’s YoY visits were impacted by the comparison to 2024’s leap year. And despite severe weather, YoY traffic to all of the analyzed chains improved in March 2025, perhaps due to consumers stocking up on essentials in preparation for the storms.
Although Walmart and Target saw YoY foot traffic declines in Q1 2025 overall, Walmart saw a 4.5% YoY visit increase in April, while Target saw its visit gap narrow. Some of the April strength may have been due to the pull-forward of consumer demand ahead of anticipated price hikes and supply constraints.
The two chains’ improved April performance was likely also aided by pre-Easter shopping, with Walmart receiving the more sizable visit boost. Last year, Easter fell during the week of March 25th, ‘24, but this year, Easter fell during the week of April 14th, ‘25, giving Walmart a 15.5% weekly visit boost while Target benefitted from a smaller 0.9% visit lift (compared to the weekly average YTD). Clearly, Walmart is a more popular pre-Easter shopping destination and the calendar shift played a part in the chain’s YoY visit growth in April.
All three of the leading wholesale clubs – BJ’s, Sam’s Club, and Costco – carry a variety of essentials sold in-bulk, as well as products from discretionary categories such as apparel, housewares, and electronics. But diving into the retailers’ captured trade areas in Q1 2025 reveals that each chain serves a slightly different audience.
Costco tends to attract visitors from higher-income areas and larger households (including those with children and non-family roommates) than either Sam’s Club or BJ’s. And since larger households may need to stock-up on essentials more frequently, this could account for Costco’s higher average share of repeat monthly visitors, and by extension, its strong membership renewal rate.
Meanwhile, Sam’s Club and BJ’s typically attract more single-person households and visitors from lower-income areas – at least in part because singles are often younger consumers who have yet to reach their peak earning years. This clientele presents an opportunity for Sam’s Club and BJ’s to foster lifetime brand loyalty among digitally-driven Millennials and Gen Z-ers and shoppers seeking value in what remains a challenging economic environment.
Visitors to Sam’s Club, BJ’s, and Costco also exhibit different in-store shopping behaviors. BJ’s and Sam’s Club visitors appear to make quicker trips, with both brands seeing a larger share of visits under thirty minutes than Costco in Q1 2025 – which may be due to the use of time-saving self-checkout apps and curbside pickup. Meanwhile, Costco experienced a greater share of weekday visits than either BJ’s or Sam’s Club – perhaps since shoppers from larger households are likely to replenish essentials mid-week and prepare for large weekend gatherings. An understanding of these consumer preferences and behaviors could help the chains build out their retail media networks and put the right promotions in front of shoppers at the right time.
Wholesale clubs and superstores remain go-to destinations for essentials – and nearly everything else – and are likely to maintain their positions as retail powerhouses going forward. Using location analytics, brands can better understand their consumer base and hone their retail strategies to drive further growth.
For more data-driven retail insights, visit Placer.ai.
We dove into the data to explore The Home Depot and Lowe’s recent foot traffic performance, audience profiles, and consumer trends shaping what lies ahead for the chains.
The home improvement space has seen YoY traffic lag for quite some time, as sustained challenges in the housing market and tight budgets have resulted in fewer home improvement projects. Despite these trends continuing in Q1 2025, YoY visit gaps to home improvement retailers remained relatively minor; The Home Depot received 3.8% less visits in Q1 2025 than in Q1 2024 while Lowe’s received 3.6% fewer visits.
Zooming in on monthly visits reveals more nuanced foot traffic patterns to The Home Depot and Lowe’s. February’s relatively dramatic declines in YoY visits were likely impacted by the comparison to 2024’s leap year. And in spite of severe weather, YoY traffic to the chains improved in March 2025 as consumers prepared their homes for storms.
Despite Q1 2025’s lackluster performance, analysis of weekly visits suggests that there is reason for optimism in the home improvement space. In 2024, industry foot traffic peaked in mid-May – perhaps as consumers took on pre-Summer projects – indicating that the next few weeks of 2025 present an opportunity for The Home Depot and Lowe’s to drive significant seasonal traffic.
As traffic to the home improvement space begins to turn a corner, analysis of the trade areas from which The Home Depot and Lowe’s attract visitors reveals that each chain serves a slightly different mix of rural, suburban, and urban audience segments.
In Q1 2025, both The Home Depot and Lowe’s were popular among consumers in regions defined as “Suburban Periphery” and “Metro Cities” (i.e. small metro areas and satellite cities). However, Lowe’s drove higher shares of traffic from rural segments and The Home Depot from strongly urbanized ones. This audience segmentation highlights several differences between the chains’ retail footprints and the regions from which they command traffic.
Despite prevailing headwinds, the home improvement space may be gearing up for a seasonal boost, particularly if consumers feel a little wiggle room in their budgets or decide to take on bigger projects in anticipation of price hikes and supply constraints.
For more data-driven retail insights, visit Placer.ai.
The grocery industry has navigated unprecedented challenges in recent years – from pandemic-driven shifts in consumer behavior and supply chain disruptions to rising costs, labor shortages, and increased operational demands. In the face of these hurdles, the category has been pushed to innovate, adapting everything from product selections to shopping formats to meet changing consumer expectations.
But within the grocery industry, some segments resonate particularly strongly with the 2024 consumer. This white paper dives into the data to explore two segments that have been leading category-wide visit growth for some time: specialty and fresh format stores, which focus on produce, organic foods, and culturally specific items (think Trader Joe’s, Sprouts Farmers Market, and H Mart, to name a few), and value grocery chains like Aldi, WinCo Foods, and Grocery Outlet Bargain Market. Location analytics show shoppers are increasingly drawn to these two grocery store types, a shift that has the potential to reshape the grocery landscape.
How did value and specialty grocery chains perform in Q3 2024 in comparison to traditional supermarkets like Kroger, Albertsons, and H-E-B? How does visitor behavior vary between the three grocery segments, and what differences can be observed in the demographic and psychographic make-ups of their trade areas? The report explores these questions and more below.
The grocery industry has performed well over the past few months, with steady weekly year-over-year (YoY) visit increases throughout Q3 2024. During the week of July 1st, the segment saw a 4.6% YoY foot traffic boost, likely driven by shoppers loading up on ingredients for Independence Day barbecues and picnics. And after tapering somewhat in early August, visits picked up again in September, with YoY increases ranging from 2.0% to 2.9% throughout the month. This positive growth is a good sign for the segment – which has experienced more than its fair share of challenges over the past few years.
Though the grocery category as a whole is thriving, a closer look at different segments within the industry reveals that some are seeing more significant growth than others.
Indeed, digging deeper into grocery visits throughout Q3 2024 reveals that much of the industry’s growth is being driven by specialty and fresh format stores and value grocery chains. The two segments offer markedly different shopping experiences: Specialty chains tend to emphasize harder-to-find ingredients and fresh produce – sometimes even at higher price points than traditional grocery stores – while value grocery stores focus on affordability. But both categories are experiencing outsize visit growth in 2024, highlighting consumers’ dual interest in both quality and value.
In July and August 2024, traditional supermarkets, specialty grocers, and value chains all experienced positive YoY visit growth. But while traditional grocery stores saw a 3.1% increase in July and just a 0.9% uptick in August, value and specialty chains saw YoY growth ranging from 4.7% to 7.7% during the two months. In September 2024, YoY visits to traditional grocery stores fell by 0.5%, while value and specialty chains saw 5.0% and 5.2% increases, respectively. For today’s consumer, it seems, savings are key – but specialty offerings also resonate strongly.
Today’s grocery shoppers are increasingly embracing specialty grocery options – and analyzing consumer driving habits to grocery stores shows that they are willing to go the extra mile to reach them.
Breaking down grocery visits by distance traveled reveals that just 18.5% of visits to specialty and fresh format grocery chains came from less than one mile away in Q3 2024 – compared to 23.9% for traditional grocery stores and 23.2% for value chains. Similarly, 31.3% of visits to specialty and fresh format grocery stores originated from one to three miles away, compared to 34.7% and 34.5% for the other analyzed segments.
On the flip side, some 26.4% of visits to specialty and fresh format stores were made by people traveling at least seven miles to do their shopping – compared to 22.7% and 21.4% for traditional and value chains, respectively. Specialty grocery operators can account for this difference, locating stores in areas accessible to geographically dispersed audiences eager to shop their unique offerings.
And a look at changes in visitor behavior at three key specialty chains – Trader Joe’s, Sprouts Farmers Market, and Great Wall Supermarket – shows that even as these brands expand their footprints, customers are increasingly willing to travel the distance to visit them. Between 2019 and 2024, all three chains saw a marked increase in the share of visitors traveling over seven miles to shop their offerings. .
Asian grocery chain Great Wall Supermarket, a relatively small regional chain with some 22 locations across eight states, saw the most significant increase in visits from afar over the analyzed period. In Q3 2024, 32.3% of visits to the chain originated from seven or more miles away, up from 28.3% in Q3 2019. Ranked America’s Best Supermarket by Newsweek in 2024, the chain’s wide selection of everything from seafood to fresh produce has made it a hit among Asian food aficionados – and as the supermarket’s reputation grows, so does its draw among customers living further away from its venues.
Consumer favorite Trader Joe’s and organic grocery chain Sprouts Farmers Market also grew their shares of long-distance visits between 2019 and 2024 – no small feat for the two chains, given their expansion over the past several years.
This travel distance snapshot serves as a reminder of the unique role played by specialty grocery stores that offer their customers unique shopping experiences, premium or organic products, and culturally specific items. Shoppers will go out of their way to travel to these stores – and even as they expand and become more readily accessible, their growing popularity makes them ever-more attractive destinations for customers coming from further away.
While visitors to specialty grocery chains often travel long distances for unique offerings, cost-conscious consumers at value stores exhibit other behaviors that differentiate them from traditional and specialty grocery shoppers.
The rising cost of living has pushed the discount retail segment into overdrive – and value grocery chains are also benefiting. The category has flourished in recent years, with many bargain-oriented grocery chains adding new stores at a rapid clip to meet burgeoning consumer demand.
Like visitors to specialty grocery chains, value grocery shoppers demonstrate segment-specific behaviors that reflect their preferences and habits. And perhaps most strikingly, foot traffic data reveals that these shoppers tend to stay longer in-store than visitors to traditional and specialty grocery chains.
In Q3 2024, 26.5% of visits to value grocery chains lasted longer than 30 minutes, compared to 23.4% for traditional grocery chains and 23.7% for specialty and fresh format chains. This suggests that these stores attract shoppers who take their time and carefully consider price points, looking for the best value for their dollar – a need that the chains they frequent seem to be meeting.
Given the tremendous success of the value grocery space in recent years, it may come as no surprise that some traditional supermarkets are getting in on the action by opening or expanding discount banners of their own. How do such off-shoot banners impact these grocers’ reach?
Cult-favorite Texas grocery chain H-E-B opened the first branch of its value banner, Joe V’s Smart Shop, in 2010. The discount arm currently includes 11 stores – mainly in the Houston area – with several new stores opening, or in planning stages, in Dallas.
And foot traffic data shows that Joe V's attracts mission-driven shoppers who make less frequent but significantly longer trips than visitors to traditional grocery stores. In Q3 2024, the average visit duration at Joe V’s was 37.8 minutes, compared to just 26.8 minutes at H-E-B – a full 11 minute difference. At the same time, while 38.5% of Q3 visits to H-E-B were made by customers frequenting the chain, on average, at least four times a month, just 11.8% of visits to Joe V’s were made by visitors reaching that threshold.
Joe V’s is also more likely than H-E-B to attract parental households, with 36.8% of its captured market made up of households with children – significantly higher than H-E-B’s 32.0%.
Together, these data points paint a picture of the average Joe V’s shopper: cost-conscious, likely to have children, and inclined to carefully plan shopping trips to maximize savings and cut down on grocery runs. This suggests that they are mission-driven and focused on stocking up rather than running out to grab ingredients as the need arises.
Major grocery store operators often operate a variety of store types at different price points to appeal to as many shoppers as possible, and Hy-Vee is no exception. The regional grocery favorite launched a discount chain, Dollar Fresh, in 2018 and currently operates 25 stores under that banner, aiming to attract middle-class, cost-conscious shoppers.
Using Experian’s Mosaic dataset to analyze Dollar Fresh’s trade area reveals that the chain’s captured market features significantly higher shares of lower-middle-class family consumers than its potential one – highlighting its special draw for these shoppers. (A chain’s potential market is obtained by weighting each Census Block Group (CBG) in its trade area according to population size, thus reflecting the overall makeup of the chain’s trade area. A business’ captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question – and thus represents the profile of its actual visitor base. Comparing a chain’s captured market to its potential one can serve as a helpful gauge of the brand’s success at attracting key audience segments.)
In Q3 2024, the “Pastoral Pride” family segment represented 11.4% of Dollar Fresh’s captured market, compared to just 5.3% of its potential market. This over-representation of lower-middle-class consumers from small towns in Dollar Fresh’s captured market indicates that the chain is especially effective at drawing customers that belong to this segment. Though Hy-Vee’s captured market also boasted a higher share of this demographic than its potential one in Q3, the difference was much smaller – and the chain’s overall reach among these consumers was more limited.
In contrast, Hy-Vee excels at attracting “Flourishing Families” – affluent, middle-aged families and couples – who made up 10.3% of the supermarket’s captured market in Q3 2024. Dollar Fresh’s captured market, on the other hand, featured a smaller share of this segment than its potential one – showing that the discount chain is of less interest to these consumers. So while Hy-Vee tends to appeal to higher-income families with more spending flexibility, value-conscious shoppers have been making their way to Dollar Fresh.
This audience segmentation analysis shows how value offerings help grocery chains attract wider audiences – and highlights the advantage of operating multiple store types to appeal to a broader range of shoppers.
People will always need access to a variety of fresh foods – ensuring that grocery stores and supermarkets continue to play a vital role in in the retail landscape. And while the category as a whole has continued to thrive even in today’s challenging environment, specialty and value grocery chains resonate particularly strongly with the 2024 consumer. As grocery retailers diversify their formats, those aligning with consumer preferences for affordability, uniqueness, and quality are well-positioned for continued growth.
Malls have come a long way since their introduction to the world in the 1950s. These gleaming retail hubs promised shoppers a taste of the American dream, offering a third place for teens, families, and everyone in between to shop, socialize, and hang out.
And though malls have faced challenges in recent years, as e-commerce and pandemic-induced store closures led to shifts in consumer habits, the outlook is brightening. Malls have embraced innovation, incorporating enhanced entertainment, dining, and experiential offerings that attract a diverse range of visitors and redefine their purpose.
This white paper takes a look at the recent location intelligence metrics to gain an understanding of the changes taking place at malls across the country – including both indoor malls and open-air shopping centers. The report explores questions like: Why do malls experience foot traffic bumps during the summer months? How much of an impact do movie theaters have on mall visits, and what can mall operators learn from the Mall of America and American Dream malls’ focus on experiential entertainment?
Mall visitation is highly seasonal, with strikingly consistent monthly visitation patterns. Each year, visits decline somewhat in February, pick up in March, and begin to trend upward again in May – before peaking again in August. Then, after a slower September and October, foot traffic skyrockets during the holiday season, spiking dramatically in December.
And while these trends follow similar patterns every year, comparing monthly visits throughout 2019, 2023, and 2024 (YTD) to each year’s own January baseline shows that this seasonality is growing more pronounced - especially for indoor malls.
Following a lackluster 2023, visits to both indoor malls and open-air shopping centers peaked higher in March 2024 than in 2019. And this summer, indoor malls in particular saw a much larger visit boost than in previous years. In August 2024, for example, visits to indoor malls were 27.3% higher than in January 2024 – a substantially higher baseline jump than that seen either in August 2019 (17.0%) or in August 2023 (12.0%). And though open-air shopping centers experienced a smaller summer visit boost, they too saw a bigger bump this year than in 2019 or in 2023.
But malls aren’t just seeing larger visit spikes this year relative to their January baselines – they are also drawing bigger crowds than they did in 2023.
Between June and August 2024, indoor malls and open-air shopping centers both experienced year-over-year (YoY) visit growth. Indoor malls saw the largest YoY foot traffic boost (3.7%) – perhaps owing in part to 2024’s record-breaking heat, which led many patrons to seek refuge in air conditioned spaces. Still, open-air shopping centers, which feature plenty of air conditioned stores and restaurants, also enjoyed a YoY visit boost of 2.8% during the analyzed period.
Malls’ strong summer baseline and YoY foot traffic growth built upon the strong performance seen during most of 2024 so far, leading to the question: What is driving malls’ positive momentum? We delve into some of the factors propelling these changes below.
One offering that continues to play a significant role in driving foot traffic to malls is on-site movie theaters. Summer blockbuster releases, in particular, help attract crowds to theaters, in turn boosting overall visits to malls.
Much like malls, movie theaters have also proven their resilience over the past few years. While pundits fretted about the theater’s impending death, production houses were busy releasing blockbuster after blockbuster and shattering box-office records at an impressive clip. And while 2023 was certainly a banner year for blockbuster summer releases, 2024 has had its fair share of stunning box-office successes, leading to major visit boosts at theaters across the country.
Analyzing visits to malls with and without movie theaters highlights the impact of these summer Hollywood hits. Between June and August 2024, malls with theaters saw bigger visit boosts compared to a monthly year-to-date (YTD) average than malls without – an effect observed both for indoor malls and for open-air shopping centers.
For both mall types, the gap between centers with and without movie theaters was most pronounced in July 2024, likely owing to the release of Inside Out 2 in mid-June as well as the July releases of Deadpool & Wolverine and Twister. But in June and August 2024, too, centers with movie theaters sustained particularly impressive visit boosts – a solid sign that movie theaters and malls remain a winning combination.
Malls with movie theaters also drew higher shares of evening visits (7:00 PM - 10:00 PM) this summer than those without. Between June and August 2024, for example, evening outings accounted for 22.9% of visits to open-air shopping centers with movie theaters – compared to 18.2% of visits to centers without theaters. Indoor malls with theaters also saw a larger share of evening visits than those without – 18.1% compared to 15.0%.
This increase in evening traffic is likely driven by major summer movie releases and the flexibility of summer schedules, with many visitors – including families – taking advantage of late-night outings without the concern of early wakeup calls. These summer visitation trends benefit both theaters and malls, opening up opportunities for increased sales through concessions, promotions, and evening deals that attract a more relaxed and engaged crowd.
Analyzing the demographics of malls’ captured markets also reveals that centers with movie theaters are more likely to attract certain family-oriented segments than those without. (A mall’s captured market consists of the mall’s trade areas – the census block groups (CBGs) feeding visitors to the mall – weighted according to each CBG’s actual share of visits to the mall.)
Between June and August 2024, for example, 14.2% of the captured markets of open-air shopping centers with movie theaters were made up of “Wealthy Suburban Families” – compared to 9.7% for open-air shopping centers without theaters.
Indoor malls saw a similar pattern with regard to “Near-Urban Diverse Families”: Middle class families living in and around cities made up 9.0% of the captured markets of indoor malls with movie theaters, compared to 7.1% of the captured markets of those without.
This increase in foot traffic from middle-class and wealthy family segments can be a boon for malls and retail tenants – driving up food court profits and bolstering sales at stores with kid-friendly offerings.
Malls have long positioned themselves as destinations for summer entertainment as well as retail therapy, holding – in addition to back to school sales – events like Fourth of July celebrations and even indoor basketball and arena football games. And during the summer months, malls attract visitors from further away.
Between June and August 2024, indoor malls drew 18.2% of visitors from 30+ miles away – compared to just 16.7% during the first five months of the year. Similarly, open-air shopping centers drew 19.6% of visits from 30+ miles away during the summer, compared to 17.1% between January and May.
Extended daylight hours, summer trips away from home, and more free time are likely among the contributors to the summer draw for long-distance mall visitors. But in addition to their classic offerings – from movie theaters to stores and food courts – malls have also invested in other kinds of unique experiences to attract visitors. This next section takes a look at two mega-malls winning at the visitation game, to see what sets them apart.
The Minneapolis-based Mall of America opened in 1992, redefining the limits of what a mall could offer. The mall boasts hundreds of stores, games, rides, and more – and is constantly expanding its attractions, cementing its status as a top destination for retail and entertainment.
Between June and August 2024, Mall of America experienced a 13.8% YoY visit increase, far outperforming the 3.7% visit boost seen by the wider indoor mall space. And as a major tourist attraction – the mall hosted a series of Olympic-themed events throughout the summer – it also drew 41.6% of visits from 30+ miles away. This share of distant visitors was significantly higher than that seen at the mall during the first five months of 2024, and more than double the segment-wide summer average of 18.2%.
The Mall of America also seems to be attracting more upper-middle-class families during the summer than other indoor malls: Between June and August 2024, some 18.0% of Mall of America’s captured market consisted of “Upper Suburban Diverse Family Households” – a segment including upper-middle-class suburbanites – compared to just 11.1% for the wider indoor mall segment. The increased presence of these families at the Mall of America may be driven by the variety of events offered during the summer.
In 2019, the American Dream Mall in New Jersey opened and became the second-largest mall in the country. Since the mall opened its doors, it has also focused on blending retail and entertainment to draw in as wide a range of visitors as possible – and summer 2024 was no exception.
The mall hosted the Arena Football League Championship, ArenaBowl XXXIII, on Friday, July 19th. The event successfully attracted a higher share of visitors traveling from 30+ miles away compared to the average summer Friday – 35.4% compared to 25.7%.
Visits to the mall on the day of the championship were also 13.6% higher than the Friday visit average for the period between June and August 2024, showcasing the mall’s ability to draw in crowds by hosting major events.
Malls – both indoor and open-air – continue to evolve while playing a central role in the American retail landscape. Increasingly, malls are emerging as destinations for more than just shopping – especially during the summer – driving up foot traffic and attracting visitors from near and far. And while much is often said about the impact of holiday seasons on mall foot traffic, summer months offer another opportunity to boost mall visits. Malls that can curate experiences that resonate with their clientele can hope to see foot traffic growth – in the summer months and beyond.
New York City is one of the world’s leading commercial centers – and Manhattan, home to some of the nation's most prominent corporations, is at its epicenter. Manhattan’s substantial in-office workforce has helped make New York a post-pandemic office recovery leader, outpacing most other major U.S. hubs. And the plethora of healthcare, service, and other on-site workers that keep the island humming along also contribute to its thriving employment landscape.
Using the latest location analytics, this report examines the shifting dynamics of the many on-site workers employed in Manhattan and the up-and-coming Hudson Yards neighborhood. Where does today’s Manhattan workforce come from? How often do on-site employees visit Hudson Yards? And how has the share of young professionals across Manhattan’s different districts shifted since the pandemic?
Read on to find out.
The rise in work-from-home (WFH) trends during the pandemic and the persistence of hybrid work have changed the face of commuting in Manhattan.
In Q2 2019, nearly 60% of employee visits to Manhattan originated off the island. But in Q2 2021, that share fell to just 43.9% – likely due to many commuters avoiding public transportation and practicing social distancing during COVID.
Since Q2 2022, however, the share of employee visits to Manhattan from outside the borough has rebounded – steadily approaching, but not yet reaching, pre-pandemic levels. By Q2 2024, 54.7% of employee visits to Manhattan originated from elsewhere – likely a reflection of the Big Apple’s accelerated RTO that is drawing in-office workers back into the city.
Unsurprisingly, some nearby boroughs – including Queens and the Bronx – have seen their share of Manhattan worker visits bounce back to what they were in 2019, while further-away areas of New York and New Jersey continue to lag behind. But Q2 2024 also saw an increase in the share of Manhattan workers commuting from other states – both compared to 2023 and compared to 2019 – perhaps reflecting the rise of super commuting.
Commuting into Manhattan is on the rise – but how often are employees making the trip? Diving into the data for employees based in Hudson Yards – Manhattan’s newest retail, office, and residential hub, which was officially opened to the public in March 2019 – reveals that the local workforce favors fewer in-person work days than in the past.
In August 2019, before the pandemic, 60.2% of Hudson Yards-based employees visited the neighborhood at least fifteen times. But by August 2021, the neighborhood’s share of near-full-time on-site workers had begun to drop – and it has declined ever since. In August 2024, only 22.6% of local workers visited the neighborhood 15+ times throughout the month. Meanwhile, the share of Hudson Yards-based employees making an appearance between five and nine times during the month emerged as the most common visit frequency by August 2022 – and has continued to increase since. In August 2024, 25.0% of employees visited the neighborhood less than five times a month, 32.5% visited between five and nine times, and 19.2% visited between 10 and 14 times.
Like other workers throughout Manhattan, Hudson Yards employees seem to have fully embraced the new hybrid normal – coming into the office between one and four times a week.
But not all employment centers in the Hudson Yards neighborhood see the same patterns of on-site work. Some of the newest office buildings in the area appear to attract employees more frequently and from further away than other properties.
Of the Hudson Yards properties analyzed, Two Manhattan West, which was completed this year, attracted the largest share of frequent, long-distance commuters in August 2024 (15.3%) – defined as employees visiting 10+ times per month from at least 30 miles away. And The Spiral, which opened last year, drew the second-largest share of such on-site workers (12.3%).
Employees in these skyscrapers may prioritize in-person work – or have been encouraged by their employers to return to the office – more than their counterparts in other Hudson Yards buildings. Employees may also choose to come in more frequently to enjoy these properties’ newer and more advanced amenities. And service and shift workers at these properties may also be coming in more frequently to support the buildings’ elevated occupancy.
Diving deeper into the segmentation of on-site employees in the Hudson Yards district provides further insight into this unique on-site workforce.
Analysis of POIs corresponding to several commercial and office hubs in the borough reveals that between August 2019 and August 2024, Hudson Yards’ captured market had the fastest-growing share of employees belonging to STI: Landscape's “Apprentices” segment, which encompasses young, highly-paid professionals in urban settings.
Companies looking to attract young talent have already noticed that these young professionals are receptive to Hudson Yards’ vibrant atmosphere and collaborative spaces, and describe this as a key factor in their choice to lease local offices.
Manhattan is a bastion of commerce, and its strong on-site workforce has helped lead the nation’s post-pandemic office recovery. But the dynamics of the many Manhattan-based workers continues to shift. And as new commercial and residential hubs emerge on the island, workplace trends and the characteristics of employees are almost certain to evolve with them.
