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The home improvement space has faced sustained pressure from macroeconomic headwinds – including persistent inflation and a cooling housing market – prompting many consumers to delay major projects and defer big-ticket purchases. But is a category turnaround in the works? An AI-powered foot traffic analysis of the sector’s largest players – The Home Depot and Lowe’s – offers insight into whether momentum has shifted and a period of growth is on the horizon.
Both The Home Depot and Lowe's reported sales growth alongside an uptick in big-ticket purchases in fiscal Q3 2025, indicating that consumers were investing in significant upgrades despite many bigger renovations remaining on the back-burner. And the latest foot traffic data suggests that this momentum likely carried forward into the subsequent months.
In November 2025, both chains saw visit and same-store visit growth of roughly 3% year-over-year (YoY) – a sign of meaningful Black Friday traffic and a healthy start to the holiday shopping season.
And while December 2025 saw modest visit gaps, these likely stemmed in part from tough YoY comparisons to December 2024’s storm-related demand.
Traffic to both chains rebounded in the new year, with preparations ahead of Storm Fern likely accounting for some of January 2026’s YoY visit gains.
Overall, the past several months of foot traffic data paint a picture of continued positive momentum for The Home Depot and Lowe’s through fiscal Q4.
Large-scale projects may not yet be at hoped-for levels, but the data suggests consumers are still investing in their homes. And with mortgage rates trending lower, housing activity showing early signs of a turnaround, and the potential for abundant home equity to fund renovations, the home improvement sector appears poised for continued growth.
Will the home improvement space build on its successes in 2026? Visit Placer.ai/anchor to find out.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
E-commerce distribution centers outpaced brick-and-mortar retail chains in year-over-year (YoY) foot traffic growth throughout the 2025 holiday stretch. This pattern aligns with broader holiday-season data showing that e-commerce sales growth exceeded brick-and-mortar growth in 2025.
Still, physical retail continued to account for the majority of total holiday spending, and in-store visits also saw steady, positive YoY growth throughout the season. The data points to a retail environment where digital and physical channels are not competing for relevance but operating in parallel, each capturing different dimensions of consumer demand. That dynamic carried into the new year as well: January 2026 visits remained above year-ago levels for both e-commerce distribution centers and brick-and-mortar retail, rising 2.6% and 1.8% YoY, respectively.
Visits to Placer.ai’s Industrial Manufacturing Index, on the other hand, softened in January 2026, following stronger YoY momentum in December. At first glance, this decline may seem surprising: January marked a clear improvement in manufacturing sentiment, with the ISM Manufacturing PMI rising to 52.6% – its first expansionary reading in at least a year – and the Production sub-index also improving. While the ISM captures month-over-month shifts in sentiment rather than year-over-year change, a sharply improving outlook may seem inconsistent with such a steep YoY decline following a positive month.
But a closer look at the weekly data helps explain the divergence. Sentiment surveys capture outlook, orders, and expectations, while foot traffic reflects physical, on-site activity. Winter Storm Fern, which caused widespread disruptions late in the month, weighed heavily on manufacturing visits and pulled down the overall January figure. Weather events like this can meaningfully suppress foot traffic even as underlying sentiment improves – and they tend to register far more clearly in mobility data than in survey-based indicators.
Calendar effects likely contributed as well. January 2026 had one fewer working day than January 2025, a difference that can have an outsized impact on visit-based measures tied to operational and industrial activity.
Overall, the data points to an economy that ended 2025 with solid momentum across consumer-facing channels, even as early-2026 manufacturing activity reflected short-term disruption. As weather normalizes, will on-the-ground industrial activity rebound?
Follow Placer.ai/anchor for more data-driven insights into the trends shaping retail, logistics, and manufacturing.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Traditional department stores aren’t going anywhere. But over the past several years, the balance of power has shifted decisively toward retailers like off-price chains with the clearest value story. The latest signal of that shift came as Saks Global – parent of Saks Fifth Avenue, Neiman Marcus, and Bergdorf Goodman – filed for bankruptcy and began closing stores.
How wide has the gap between department stores and off-price really become? And what lies in store for the two categories in 2026?
The chart below shows just how dramatically the category split has changed since 2019. Pre-COVID, department stores held a slight edge, capturing just over half of visits to the two segments. But by 2025, that relationship had fully reversed, with off-price claiming a remarkable 62.9% share of visits. As consumers grow more price-sensitive and the retail landscape becomes more bifurcated, traditional department stores have struggled to articulate a clear competitive edge – while off-price continues to benefit from a straightforward, discovery-driven model.
Year-over-year data reinforces the structural strength of the off-price model. In Q4, the segment once again delivered solid gains, extending a winning streak that’s become harder for traditional department stores to match.
Notably, all four major off-price players expanded their footprints over the past year, and in each case overall visit growth outpaced per-location gains. Ross Dress for Less led the group with per-location visit growth ranging from 11.5% to 7.5% between October 2025 and January 2026. Some of that strength reflects easier baseline comparisons, but the scale of the gain still signals durable demand. Burlington delivered 9.4% overall visit growth even as per-location visits were essentially flat at -0.3%, a pattern consistent with rapid store expansion paired with steady interest at existing locations.
Meanwhile, T.J. Maxx and Marshalls turned in low single-digit gains while lapping a strong prior year: T.J. Maxx grew 2.1% per-location and 2.8% overall, while Marshalls rose 1.6% and 3.3%, respectively.
Department stores, by contrast, faced a more challenging traffic environment, with several chains continuing to shrink their footprints. Yet even within the category, performance was mixed. And the brands with the clearest identities – whether rooted in regional loyalty or premium, service-led positioning – continued to thrive.
Regional players led the traditional segment, with Von Maur seeing the most pronounced and consistent per-location growth during the analyzed period. Repeatedly ranked “America’s Best Department Store” by Newsweek, the chain has built its reputation on a differentiated, service-first in-store experience. Boscov’s, another regional operator with a loyal customer base, delivered a solid Q4 as well, even though per-location traffic dipped slightly YoY in December and January.
Among national banners, several higher-end brands also showed relative strength. Nordstrom – long associated with standout customer service – grew per-location visits by 4.2% YoY in Q4, even as overall traffic slipped 0.6% amid store closures. Blooingdale’s posted 1.9% per-location growth. And while Saks Fifth Avenue has faced well-publicized corporate headwinds, its traffic declines remained comparatively modest in Q4.
The pressure was most visible among mid-market chains without a sharply defined value or experiential proposition. Kohl’s saw per-location visits fall 3.2%, with overall traffic down 5.0%, while JCPenney declined 3.8% and 5.5%, respectively. Macy’s, meanwhile, saw overall traffic drop as it continued rightsizing – though per-location visits held relatively steady, suggesting its turnaround strategy is beginning to bear fruit.
The Q4 data underscores a defining theme in department store and off-price retail: Consumers are rewarding clarity. Off-price is winning on value and discovery, regionals are winning on loyalty, and premium banners are holding up where the experience is distinct. In a bifurcated retail environment, the middle is the toughest place to be.
For more data-driven retail insights, follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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The success of the dollar store category hadn’t been all too surprising in 2025. However, the ability for the category to shine so brightly during the holiday season was unexpected. Traffic to dollar and discount chains was up 4.5% year-over-year in the fourth quarter, mirroring the growth of categories like off-price and wholesale clubs and overperforming compared to traditional holiday staples like apparel, department stores, beauty, consumer electronics, and home.
The retail industry doesn't traditionally think of dollar stores as a holiday shopping destination, but 2025 proved that the definition might need to change in coming years. Dollar stores have done a fantastic job at expanding their assortments and becoming a staple in consumers’ weekly shopping rotation.
Each of the major retailers saw strong traffic trends during the elongated holiday timeframe. In particular, Five Below had a strong same store visit trend over the holidays, focusing on gifting categories, holiday decor, and wrapping supplies. Dollar Tree and Five Below tend to skew their assortments towards more discretionary items, which benefitted both chains over the holidays.
The inherent value proposition of dollar stores has built trust with consumers and aided retailers in winning with shoppers whose holiday budgets might have been more constrained last year, especially with lower income households. The median household income of the largest dollar chains is lower than the average across total retail visitors, indicating that despite higher economic concerns of lower income shoppers, consumers still wanted to ensure that their holidays weren’t impacted. Brands focusing on more discretionary items like stocking stuffers and smaller gift items helped price conscious consumers to round out their holiday shopping without having to abstain from gifting all together.
For more data-driven insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Throughout 2025, Shake Shack significantly outperformed the broader fast-casual segment with strong double-digit year-over-year (YoY) visit growth.
This outsized performance was driven primarily by fleet expansion – but same-store visit data indicates the chain has successfully grown its store count without meaningfully diluting demand at existing locations.
Across most of the second half of 2025, same-store traffic remained modestly positive YoY, with a more pronounced dip occurring only in December. That decline likely reflects weather disruptions, which the company noted in a recent 2025 update had a meaningful impact on performance late in the quarter. Despite these headwinds, early Q4 earnings data shows same-shack sales up 2.1% YoY in Q4 and 2.3% for 2025 overall – underscoring Shake Shack’s ability to sustain demand even amid external pressures.
As Shake Shack enters 2026, the key question is whether the brand can continue scaling its footprint while preserving same-store performance in an increasingly competitive fast-casual landscape. With expansion driving growth and existing locations holding steady, the data suggests the company remains well positioned – but execution will be critical as macro challenges persist.
For more data driven dining insights follow Placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
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Sprouts closed Q4 2025 on a positive traffic note, with overall visits rising 4.0% year-over-year (YoY), although average visits per location declined slightly – suggesting that growth in its more established core markets may be beginning to normalize. As such, the company’s recent expansion into new states – including the opening of its first New York location – reflects a logical next phase of growth, as Sprouts looks beyond its traditional strongholds to unlock incremental demand in less penetrated geographies.
A closer look at visit patterns by distance suggests that Sprouts’ growth is increasingly being driven by customers traveling from farther away – a dynamic that aligns with its broader national expansion strategy. From September through January, visit gains from shoppers located more than five miles away consistently outpaced those from within a five-mile radius.
This pattern points to expanding trade areas and growing destination appeal, which is critical as the retailer enters new states and builds brand awareness beyond its traditional strongholds. As Sprouts pushes into newer geographies, its ability to draw shoppers from a wider radius reinforces the scalability of its model and supports its strategy of growing into a more nationally recognized specialty grocer.
For more data-driven grocery insights, visit placer.ai/anchor.
Placer.ai leverages a panel of tens of millions of devices and utilizes machine learning to make estimations for visits to locations across the US. The data is trusted by thousands of industry leaders who leverage Placer.ai for insights into foot traffic, demographic breakdowns, retail sale predictions, migration trends, site selection, and more.
Starbucks. Amazon. Barclays. AT&T. UPS. These are just some of the major corporations that have made waves in recent months with return-to-office (RTO) mandates requiring employees to show up in person more often – some of them five days a week.
But how are crackdowns like these taking shape on the ground? Is the office recovery still underway, or has it run its course? And how are evolving in-office work patterns impacting commuting hubs and dining trends? This white paper dives into the data to assess the state of office recovery in 2024 – and to explore what lies ahead for the sector in 2025.
In 2024, office foot traffic continued its slow upward climb, with visits to the Placer.ai Office Index down just 34.3% compared to 2019. (In other words, visits to the Placer.ai Office Index were 65.7% of their pre-COVID levels). And zooming in on year-over-year (YoY) trends reveals that office visits grew by 10.0% in 2024 compared to 2023 – showing that employee (and manager) pushback notwithstanding, the RTO is still very much taking place.
Indeed, diving into quarterly office visit fluctuations since Q4 2019 shows that office visits have been on a slow, steady upward trajectory since Q2 2020, following – at least since 2022 – a fairly consistent seasonal pattern. In Q1, Q2, and Q3 of each year, office visit levels increased steadily before dipping in holiday-heavy Q4 – only to recover to an even higher start-of-year baseline in the following Q1.
Between Q1 and Q3 2022, for example, the post pandemic office visit gap (compared to a Q4 2019 baseline) narrowed from 63.1% to 47.5%. It then widened temporarily in Q4 before reaching a new low – 41.4% – in Q1 2023. The same pattern repeated itself in both 2023 and 2024. So even though Q4 2024 saw a predictable visit decline, the first quarter of Q1 2025 may well set a new RTO record – especially given the slew of strict RTO mandates set to take effect in Q1 at companies like AT&T and Amazon.
Despite the ongoing recovery, the TGIF work week – which sees remote-capable employees concentrating office visits midweek and working remotely on Fridays – remains more firmly entrenched than ever.
In 2024, just 12.3% of office visits took place on Fridays – less than in 2022 (13.3%) and on par with 2023 (12.4%). Though Fridays were always popular vacation days – after all, why not take a long weekend if you can – this shift represents a significant departure from the pre-COVID norm, which saw Fridays accounting for 17.3% of weekday office visits.
Unsurprisingly, Tuesdays and Wednesdays remained the busiest in-office days of the week, followed by Thursdays. And Mondays saw a slight resurgence in visit share – up to 17.9% from 16.9% in 2023 – suggesting that as the RTO progresses, Manic Mondays are once again on the agenda.
Indeed, a closer look at year-over-five-year (Yo5Y) visit trends throughout the work week shows that on Tuesdays and Wednesdays, 2024 office foot traffic was down just 24.3% and 26.9%, respectively, compared to 2019 levels. The Thursday visit gap registered at 30.3%, while the Monday gap came in at 40.5%.
But on Fridays, offices were less than half as busy as they were in 2019 – with foot traffic down a substantial 53.2% compared to 2019.
Before COVID, long commutes on crowded subways, trains, and buses were a mainstay of the nine-to-five grind. But the rise of remote and hybrid work put a dent in rush hour traffic – leading to a substantial slowdown in the utilization of public transportation. As the office recovery continues to pick up steam, examining foot traffic patterns at major ground transportation commuting hubs, such as Penn Station in New York or Union Station in Washington, D.C., offers additional insight into the state of RTO.
Rush hour, for one thing – especially in the mornings – isn’t quite what it used to be. In 2024, overall visits to ground transportation hubs were down 25.0% compared to 2019. But during morning rush hour – weekdays between 6:00 AM and 9:00 AM – visits were down between 44.6% and 53.0%, with Fridays (53.0%) and Mondays (49.7%) seeing the steepest drops. Even as people return to the office, it seems, many may be coming in later – leaning into their biological clocks and getting more sleep. And with today’s office-goers less likely to be suburban commuters than in the past (see below), hubs like Penn Station aren’t as bustling first thing in the morning as they were pre-pandemic.
Evening rush hour, meanwhile, has been quicker to bounce back, with 2024 visit gaps ranging from 36.4% on Fridays to 30.0% on Tuesdays and Wednesdays. Office-goers likely form a smaller part of the late afternoon and evening rush hour crowd, which may include more travelers heading to a variety of places. And commuters going to work later in the day – including “coffee badgers” – may still be apt to head home between four and seven.
The drop in early-morning public transportation traffic may also be due to a shift in the geographical distribution of would-be commuters. Data from Placer.ai’s RTO dashboard shows that visits originating from areas closer to office locations have recovered faster than visits from farther away – indicating that people living closer to work are more likely to be back at their desks.
And analyzing the captured markets of major ground transportation hubs shows that the share of households from “Principal Urban Centers” (the most densely populated neighborhoods of the largest cities) rose substantially over the past five years. At the same time, the share of households from the “Suburban Periphery” dropped from 39.1% in 2019 to 32.7% in 2024. (A location’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the location’s visitor base.)
This shift in the profile of public transportation consumers may explain the relatively slow recovery of morning transportation visits: City dwellers , who seem to be coming into the office more frequently than suburbanites, may not need to get as early a start to make it in on time.
While the RTO debate is often framed around employer and worker interests, what happens in the office doesn’t stay in the office. Office attendance levels leave their mark on everything from local real estate markets to nationwide relocation patterns. And industries from apparel to dining have undergone significant shifts in the face of evolving work routines.
Within the dining space, for example, fast-casual chains have always been workplace favorites. Offering quick, healthy, and inexpensive lunch options, these restaurants appeal to busy office workers seeking to fuel up during a long day at their desks.
Traditionally, the category has drawn a significant share of its traffic from workplaces. And after dropping during COVID, the share of visits to leading fast-casual brands coming from workplaces is once again on the rise.
In 2019, for example, 17.3% of visits to Chipotle came directly from workplaces, a share that fell to just 11.6% in 2022. But each year since, the share has increased – reaching 16.0% in 2024. Similar patterns have emerged at other segment leaders, including Jersey Mike’s Subs, Panda Express, and Five Guys. So as people increasingly go back to the office, they are also returning to their favorite lunch spots.
For many Americans, coffee is an integral part of the working day. So it may come as no surprise that shifting work routines are also reflected in visit patterns at leading coffee chains.
In 2019, 27.5% of visits to Dunkin’ and 20.1% of visits to Starbucks were immediately followed by a workplace visit, as many employees grabbed a cup of Joe on the way to work or popped out of the office for a midday coffee break. In the wake of COVID, this share dropped for both coffee leaders. But since 2022, it has been steadily rebounding – another sign of how the RTO is shaping consumer behavior beyond the office.
Five years after the pandemic upended work routines and supercharged the soft pants revolution, the office recovery story is still being written. Workplace attendance is still on the rise, and restaurants and coffee chains are in the process of reclaiming their roles as office mainstays. Still, office visit data and foot traffic patterns at commuting hubs show that the TGIF work week is holding firm – and that people aren’t coming in as early or from as far away as they used to. As new office mandates take effect in 2025, the office recovery and its ripple effects will remain a story to watch.
Many retail and dining chains performed well in 2024 despite the ongoing economic uncertainty. But with the consumer headwinds continuing into 2025, which brands can continue pulling ahead of the pack?
This report highlights 10 brands (in no particular order) that exhibit significant potential to grow in 2025 – as well as three chains that have faced some challenges in 2024 but appear poised to make a comeback in the year ahead. Which chains made the cut? Dive into the report to find out.
Through 2024, visits to Sprouts Farmers Market locations increased an average of 7.2% year-over-year (YoY) each month, outpacing the wider grocery segment standard by an average of six percentage points. And not only were visits up – monthly visits per location also grew YoY.
The promising coupling of overall and visits per location growth seems driven by the brands’ powerful understanding of who they are and what they bring to the market. The focus on high quality, fresh products is resonating, and the utilization of small- format locations is empowering the chain to bring locations to the doorstep of their ideal audiences.
This combination of forces positions the brand to better identify and reach key markets efficiently, offering an ideal path to continued growth. The result is a recipe for ongoing grocery success.
CAVA has emerged as a standout success story in the restaurant industry over the past several years. Traditionally, Mediterranean concepts have not commanded the same level of demand as burger, sandwich, Mexican, or Asian fast-casual concepts, which is why the category lacked a true national player until CAVA's rise. However, evolving consumer tastes have created a fertile landscape for Mediterranean cuisine to thrive, driven by factors such as social media influence, expanded food options via third-party delivery, growing demand for healthier choices, the rise of food-focused television programming, and the globalization of restaurant concepts .
CAVA’s success can be attributed to several key factors. Roughly 80% of CAVA locations were in suburban areas before the pandemic, aligning well with consumer migration and work-from-home trends. Additionally, CAVA was an early adopter of digital drive-thru lanes, similar to Chipotle’s "Chipotlanes," and began developing these store formats well before the pandemic. The brand has also utilized innovative tools like motion sensors in its restaurants to optimize throughput and staffing during peak lunchtime hours, enabling it to refine restaurant design and equipment placement as it expanded. CAVA’s higher employee retention rates have also contributed to its ability to maintain speed-of-service levels above category averages.
These strengths allowed CAVA to successfully enter new markets like Chicago in 2024. While many emerging brands have struggled to gain traction in new areas, CAVA’s visit-per-location metrics in recently entered markets have matched its national averages, positioning the brand for continued growth in 2025.
Ashley’s recent strategy shift to differentiate itself through experiential events, such as live music, workshops, and giveaways, is a compelling approach in the challenging consumer discretionary category. Post-pandemic, commercial property owners have successfully used community events to boost visit frequency, dwell time, and trade area size for mall properties. It’s no surprise that retailers like Ashley are adopting similar strategies to engage customers and enhance their in-store experience.
The decision to incorporate live events into its marketing strategy reflects the growing demand for experiential and immersive retail experiences. While home furnishings saw a surge in demand during the pandemic, the category has struggled over the past two years, underperforming other discretionary retail sectors compared to pre-pandemic levels. Recognizing this challenge, Ashley’s rebrand focuses on creating interactive and memorable experiences that allow customers to engage directly with its products and explore various design possibilities. In turn, this has helped to drive visits from trade areas with younger consumers with lower household incomes.
Ashley has leaned into collaborations with interior designers and industry experts to offer informative sessions and workshops during these events. These initiatives not only attract traffic but also provide valuable insights into customers’ preferences, which can be used to refine product offerings, enhance customer service, and shape future marketing efforts. This approach is particularly relevant as millennials and Gen Z drive new household formation. While still early, Ashley’s pivot to live events is showing promising results in attracting visits and increasing customer engagement.
Department stores have had many challenges in navigating changing consumer behavior and finding their place in an evolving retail landscape. Nordstrom, an example of department store success in 2024, has been able to maintain a strong brand relationship with its shoppers and regain its footing with its store fleet. While the chain has certainly benefited from catering to a more affluent, and less price sensitive, consumer base, it still shines in fostering a shopping experience that stands out.
Value might be a driver of retail visitation across the industry, but for Nordstrom, service and experience is paramount. The retailer has downplayed promotional activity in favor of driving loyalty among key visitors. Nordstrom also has captured higher shares of high-value, younger consumer segments, which defies commonly held thoughts about department stores. The chain was a top visited chain during Black Friday in 2024, showcasing that it’s top of mind for shoppers for both gift giving and self-gifting.
What’s next? Nordstrom announced at the end of December that it plans to go private with the help of Mexican retail chain Liverpool. We expect to see even more innovation in store experience, assortments and services with this newfound flexibility and investment. And, we cannot forget about Nordstrom Rack, which allows the retailer to still engage price-conscious shoppers of all income levels, which is certainly still a bright spot as we head into 2025.
Visits are up, and the audience visiting Sam’s Club locations seems to be getting younger which – when taken together – tells us a few critical things. First, Sam’s Club has parlayed its pandemic resurgence into something longer term, leveraging the value and experience it provides to create loyal customers. Second, the power of its offering is attracting a newer audience that had previously been less apt to take advantage of the unique Sam’s Club benefits.
The result is a retailer that is proving particularly adept at understanding the value of a visit. The membership club model incentives loyalty which means that once a visitor takes the plunge, the likelihood of more visits is heightened significantly. And the orientation to value, a longer visit duration, and a wide array of items on sale leads to a larger than normal basket size.
In a retail segment where the value of loyalty and owning ‘share of shopping list’ is at a premium, Sam’s Club is positioned for the type of success that builds a foundation for strength for years to come.
Raising Cane’s exemplifies the power of focus by excelling at a simple menu done exceptionally well. Over the past several years, the chain has been one of the fastest-growing in the QSR segment, driven by a streamlined menu that enhances speed and efficiency, innovative marketing campaigns, and strategic site selection in both new and existing markets. Notably, Raising Cane’s ranked among the top QSR chains for visit-per-location growth last year. Unlike many competitors that leaned on deep discounts or nostalgic product launches to boost traffic in 2024, Raising Cane’s relied on operational excellence to build brand awareness and drive visits. This approach has translated into some of the highest average unit sales in the segment, with restaurants averaging around $6 million in sales last year.
Raising Cane’s operational efficiency has also been a key driver of its rapid expansion, growing from 460 locations at the end of 2019 to more than 830 heading into 2025. This includes over 100 new store openings in 2024 alone, placing it among the top QSR chains for year-over-year visit growth. The chain’s ability to maintain exceptional performance while scaling rapidly highlights its strong foundation and operational strategy.
While Life Time has fitness at its core, it has also expanded to become a lifestyle. Healthy living is its mantra and this extends to both the gym aspect, but also the social health of its members with offerings like yoga, childcare, personalized fitness programs, coworking, and even an option for luxury living just steps away.
With all these choices, it’s no wonder that its members are more loyal than others in its peer group.
To the delight of book lovers everywhere, Barnes & Noble is back in force. With a presence in every single state and approximately 600 stores, location options are growing to browse bestsellers, chat with in-store bibliophiles, or grab a latte. Stores are feeling cozier and more local, with handwritten recommendations across the store. The chain’s extensive selection of gifts and toys mean that one can stop in for more than just books. The membership program is also relaunching, rewarding members for their purchases. Even though some locations have downsized, efficiency is up with average visits per square foot increasing over the last 3 years. Customers are also lingering, with nearly 3 in 10 visitors staying 45 minutes or longer.
With options for a “third place” that’s not home or work dwindling, Barnes & Noble is poised to fill that hole.
From its origins as a corner grocery store in Queens, NY 42 years ago, H Mart now boasts over 80 stores throughout the US. Shoppers are enticed by the aroma of hot roasted sweet potatoes wafting through the store, the opportunities to try new brands like Little Jasmine fruit teas, and the array of prepared foods such as gimbap and japchae. In addition to traditional Korean, Chinese, and Japanese groceries, H Mart’s assortment has expanded to staple items and American brands as well like Chobani yogurt or Doritos.
As the Hallyu wave sweeps across the nation and K-pop stars like Rose top the charts for the eight straight week with the catchy “APT”, so too is the appetite for Asian food. At the second-most visited H Mart in the nation in Carrollton, TX, the ethnic makeup of customers is 39% White, 14% Black, 23% Hispanic or Latino, and 20% Asian – reflecting the truly universal appeal of this supermarket chain.
Beauty retail had a transformative 2024, with a general cooling off in demand for the category. Competition between chains has increased and delivering quality products, expertise and services is critical to maintain visits. Against this backdrop, Bluemercury stands out as a shining star in parent company Macy’s portfolio of brands, with the brand well positioned to take on this next chapter of beauty retail.
Bluemercury’s success lies in its ability to be a retailer, an expert, and a spa service provider to its consumers. Placer data has shown that beauty chains with a service and retail component tend to attract more visitors than those who just specialize in retail offerings, and Bluemercury is no exception. The chain also focuses solely on the prestige market within the beauty industry and caters to higher income households compared to the broader beauty category; both of those factors have contributed to more elastic demand than with other retailers.
Bluemercury’s bet on product expertise and knowledge combined with a smaller format store help to foster a strong connection between the beauty retailer and its consumers. The brand overindexes with visitors “seeking youthful appearance” and has cemented itself as a destination for niche and emerging beauty brands. As the larger Macy’s brand grapples with its transformation, Bluemercury’s relevance and deep connection to its consumer base can serve as an inspiration, especially as the beauty industry faces mounting uncertainty.
Competitors like Dutch Bros and 7Brew are on the rise, critical office visitation patterns remain far behind pre-pandemic levels, and the chain did not end the year in the most amazing way in terms of visit performance. But there is still so much to love about Starbucks – and the addition of new CEO Brian Niccol positions the coffee giant to rebound powerfully.
The focused attention on leaning into its legendary ‘third place’ concept is in excellent alignment with the shift to the suburbs and hybrid work and with audiences that continue to show they value experience over convenience. But the convenience-oriented customer will likely also benefit from the brand’s recent initiatives, including pushes to improve staffing, mobile ordering alignment and menu simplification. In addition, the brand is still the gold standard when it comes to owning the calendar, as seen with their annual visit surges for the release of the Pumpkin Spice Latte or Red Cup Day and their ability to capitalize on wider retail holidays like Black Friday and Super Saturday.
The combination of the tremendous reach, brand equity, remaining opportunities in growing markets and the combined ability to address both convenience and experience oriented customers speaks to a unique capacity to regain lost ground and drive a significant resurgence against the expectations of many.
Retail has had its challenges this year, with many consumers opting for off-price to snag deals – but the strength of the Adidas brand should not be underestimated. Gazelles and Sambas are still highly coveted, and a partnership with Messi x Bad Bunny racked up over a million likes. Consumers are favoring classic silhouettes across both shoes and clothing, and nothing says classic like those three stripes.
Gap, and its family of brands including Old Navy and Banana Republic, are synonymous with American apparel retail. The namesake brand has always been at the center of comfort, value and style, but over time lost its way with consumers. However, over the past year and a half, the reinvigoration of the Gap family of brands has started to take shape under the direction of CEO Richard Dickson.
New designs, collaborations, splashy marketing campaigns and store layouts have taken shape across the portfolio. While we haven’t seen a lot of change in visitation to stores over the past year, trends are certainly moving in the right direction and outpacing many other brands in the apparel space. Gap has also reinserted itself into the fabric of American fashion this past year with designs for the Met Gala.
The benefit of Gap Inc.’s portfolio is that each brand has a distinct and unique audience of consumers that it draws from. This allows each brand to focus on meeting the needs of its visitors directly instead of trying to be all things for a broader group of consumers. Old Navy in particular has a strong opportunity with consumers as value continues to be a key motivator.
Gap has done all of the right things to not only catch up to consumers’ expectations but to rise beyond them. Even as legacy store-based retail brands have seen more disruption over the past few years, Gap is ready to step back into the spotlight.
The diversity of brands featured in this report highlight the variety of categories and strategic initiatives that can drive retail and dining success in 2025.
Sprouts’ focus on quality products and small-format stores, CAVA’s rise as a suburban dining powerhouse, and Nordstrom’s commitment to customer experience all highlight how understanding and responding to consumer needs can drive success. Brands like Ashley Furniture, Sam’s Club, H Mart, and Life Time have shown how offering a unique value proposition within a crowded segment, leveraging loyalty, and creating memorable experiences can fuel growth. And Raising Cane’s demonstrates the power of simplicity and operational efficiency in building momentum.
At the same time, niche players like Bluemercury are excelling by catering to specific audiences with authenticity and expertise. And while Starbucks, Adidas, and Gap Inc. face challenges, the three companies’ brand equity and revitalization efforts suggest potential for a significant comeback.
