.svg)
Bed Bath & Beyond returned to physical retail in August 2025, when the first store to carry the name since the chain's 2023 liquidation opened in Brentwood, Tennessee. The format signaled how much the strategy had changed. At roughly 15,000 square feet, in a former Kirkland's, the location is a fraction of the 25,000-to-50,000-square-foot stores the brand operated before bankruptcy, reflecting a deliberate move toward smaller, neighborhood-format stores.
The format shift is just one element of a broader restructuring. The name now belongs to Beyond Inc. – since renamed Bed Bath & Beyond Inc. – which is reviving the legacy brand through two distinct acquisitions. The company is acquiring Kirkland's, the home-decor chain, and converting select stores into small-format Bed Bath & Beyond Home locations, and has also agreed to acquire The Container Store and co-brand its stores as "The Container Store / Bed Bath & Beyond."
But in a category that increasingly rewards discounters and sharply differentiated retailers, is there still room for a brand like Bed Bath & Beyond, and in what form?
It is easy to forget how dominant Bed Bath & Beyond once was. In 2019, already past its heyday, it still captured the single largest share of visits to home furnishing retailers in the country, acting as the broad, generalist default for the category.
A lot has changed since. Visits to brick-and-mortar home furnishing retailers fell roughly 27% from 2019 to 2025, and within that smaller pie the leaderboard reshuffled around Bed Bath & Beyond's absence. HomeGoods now sits at the front, reflecting where the category's momentum has gone – toward off-price and sharply differentiated retailers. At the same time, no single full-price, national retailer moved into the position Bed Bath & Beyond vacated, the broad home brand that shoppers across very different incomes and life stages defaulted to.
That open role is the opening a revived Bed Bath & Beyond is built around. The brand is betting that what failed was the format – a massive store carrying an exhaustive, full-price assortment behind a coupon, which is a format that off-price now beats on price and that specialists beat on focus. But the recognition itself, a name a wide range of shoppers still associate with outfitting a home, has remained strong, and the comeback may work if it claims the role without rebuilding the format. That is what the unusual structure is designed to do.
Share of Total Home Furnishing Visits by Chain — the 20 Largest Plus All Others — 2019 vs. 2025
Circle area is proportional to each year's total visits, which fell about 27% from 2019 to 2025. Slices show each chain's share of all home furnishing visits; the 20 largest chains are shown individually and the remainder is grouped as "Other." Bed Bath & Beyond liquidated all its stores in 2023 (its small 2025 relaunch was too recent to register here); Christmas Tree Shops (2023) and Conn's HomePlus (2024) closed all locations and have not returned. Source: Placer.ai.
| Retailer | 2019 visit share | 2025 visit share |
|---|---|---|
| Bed Bath & Beyond | 23.7% | 0.0% |
| HomeGoods | 19.3% | 38.3% |
| IKEA | 11.5% | 11.2% |
| At Home | 7.5% | 10.5% |
| World Market | 5.3% | 7.2% |
| Ashley | 4.4% | 5.1% |
| Kirkland's | 4.0% | 3.0% |
| Christmas Tree Shops | 3.7% | 0.0% |
| The Container Store | 1.8% | 1.6% |
| Rooms To Go Furniture Store | 1.7% | 1.8% |
| Bob's Discount Furniture | 1.4% | 2.7% |
| Pottery Barn | 1.1% | 1.2% |
| Crate and Barrel | 1.0% | 1.4% |
| Old Time Pottery | 1.0% | 0.6% |
| Conn's HomePlus | 1.0% | 0.0% |
| La-Z-Boy | 0.9% | 1.0% |
| Value City Furniture | 0.8% | 0.9% |
| Raymour & Flanigan Furniture Store | 0.7% | 0.9% |
| Homesense | 0.7% | 2.9% |
| Living Spaces | 0.7% | 1.1% |
| RH (Restoration Hardware) | 0.0% | 0.8% |
| Norwalk Furniture | 0.0% | 0.6% |
| Furniture Row | 0.0% | 0.5% |
| Other | 7.8% | 6.8% |
Rather than reopen its own stores, Bed Bath & Beyond is returning through two retailers it is absorbing, both of which have been losing visits year over year. The declines are not one shared problem but two different ones, and the logic of the comeback is that the Bed Bath & Beyond name addresses each.
The Container Store's difficulty is frequency, with a business organized around storage and home organization – a category shoppers turn to only in occasional project bursts, and affluent customers likely have few reasons to come back between closet overhauls and moves. Co-branding the stores as Bed Bath & Beyond is meant to widen that reason to visit, folding in the everyday kitchen, bath, and bedding categories the name is known for, and lifting trip frequency without pushing away the premium shopper the chain already has.
Meanwhile, Kirkland's is a broad home-and-decor generalist without a sharp identity, sitting in the same exposed middle that off-price and specialists have been pulling apart – its stores draw a mainstream suburban shopper but offer little specific reason to choose them. Converting them to Bed Bath & Beyond Home is meant to supply that reason, a more recognized name with broader pull than the Kirkland's banner generated on its own.
Beyond improving the assortment, Bed Bath & Beyond can also boost traffic to converted Kirkland stores and co-branded The Container Stores by bringing in an audience that each chain lacks.
The Container Store draws a narrow, premium audience organized around storage and home organization, while Kirkland's draws a broader, more middle-income suburban shopper for general home goods and decor. Analysing each chain's trade area composition as well as Bed Bath & Beyond's 2019 audience suggests that Bed Bath & Beyond can help each one reach the half of the market it currently misses: In its last pre-COVID year, Bed Bath & Beyond over-indexed both among the premium households The Container Store already draws and among the mainstream suburban families that have long anchored Kirkland's.
And for Bed Bath & Beyond, the arrangement supplies two store networks aimed at different shoppers, one more affluent, one more mainstream, reached through a single name both still recognize.
At the same time, the challenges should not be understated. A recognized name is the beginning of a value proposition rather than a substitute for one, and the proposition the brand carried into bankruptcy, an exhaustive assortment paired with a coupon, is the one that ultimately failed.
But two years after the chain closed, many consumers still think of Bed Bath & Beyond as a destination for home essentials, the kind of store associated with furnishing a first apartment, outfitting a dorm, or building a wedding registry. And familiarity has proven effective at generating first visits, as a range of revived retailers from Abercrombie to Polaroid suggests, but converting those visits into a habit is a separate question. Whether shoppers return will depend less on the name above the door than on what the reformatted stores actually offer.
For more data-driven insights, visit placer.ai/anchor
When Red Lobster filed for bankruptcy in May 2024, much of the blame landed on a single menu item: a $20 Ultimate Endless Shrimp deal that proved far too popular for its own margins. The chain shuttered roughly 130 locations, was acquired by Fortress Investment Group, and brought in a new CEO to steady the brand.
So the decision to bring Endless Shrimp back in spring 2026 – this time as a limited-run promotion – wasn't an obvious one. We dove into the data to see how the relaunch is landing, and what it would take for Red Lobster's comeback to hold.
In the weeks before the Endless Shrimp relaunch, the average number of visits to each Red Lobster location was running below year-ago levels – down by as much as 8.7% year over year (YoY) the week of April 13, and lagging the broader full-service restaurant segment.
Then came April 20. During the first full week of the Ultimate Endless Shrimp promotion, Red Lobster's per-location visits flipped sharply positive and have stayed there since, peaking at 24.3% YoY the week of April 27 and holding double-digit gains into early June – though the magnitude of the boost has gently eased over time. Notably, this outperformance came while full-service restaurant traffic remained roughly flat YoY.
The traffic surge suggests that Red Lobster's brand equity remains strong. Even after bankruptcy, store closures, and years of operational challenges, the chain was able to generate a meaningful visitation lift by bringing back one of its most recognizable promotions.
But Endless Shrimp can only do so much – and the pressures facing the chain, from elevated seafood costs to a burdensome lease portfolio, will remain even after the promotion inevitably ends. As the company continues to rightsize and improve profitability, the key question is whether its investments in menu innovation and customer experience will be enough to garner lasting customer loyalty. Will Endless Shrimp have a better ending this time around?
Visit Placer.ai/anchor to find out.
.avif)
Anchored Ep 7: The Data-Driven Customer Era
Zora Sentat has spent her career at the intersection of data, marketing, and commerce. As Chief Commercial Officer at cubeiQ, she's seen how businesses are – and aren't – making the most of what they know about their customers.
In the latest episode of Anchored, Zora joined Ethan Chernofsky to discuss the state of the data landscape, where retail media is falling short, and why human expertise still matters in an increasingly automated world.
Here are 5 key takeaways from the conversation:
Memorial Day weekend is the unofficial start of summer – and this year it arrived amid mounting cost pressures. Gas prices were at their highest Memorial Day level since 2022, while domestic airfare had risen more than 20% year over year – although travelers who booked early were often able to secure better deals.
That makes the holiday weekend a useful bellwether for the summer season ahead. Which corners of the travel economy are thriving, and where are consumers pulling back as budgets tighten? We dove into the data to find out.
Visits to gas stations and convenience stores - a reasonable proxy for how much Americans are driving – fell 7.0% YoY over the four-day Memorial Day weekend, measured from Friday through Monday. The decline pushed visits below their 2021 level for the first time since the pandemic-era baseline.
The drop is even more striking when viewed against the holiday's typical pattern. Over the past four years, Memorial Day weekend has consistently generated roughly 2% to 3% more traffic than a typical weekend, measured against the average of the preceding six Friday-to-Monday periods. This year, that premium disappeared. Instead, visits ran 3.1% below the recent norm, marking the first time in at least four years that the unofficial start of summer drew fewer fuel-and-snack stops than an ordinary weekend.
This suggests that forecasts of record-setting Memorial Day travel may have overstated the strength of road-trip demand as fuel costs surged. But another possible explanation is that Americans still traveled, just not as far – an interpretation supported by the decline in travel distances across most hotel tiers (see below). Surging fuel costs may also have nudged some travelers who had planned to drive toward air travel instead.
Nationwide Gas Station Visits, Memorial Day Weekend 2026 (Fri–Mon)
Memorial Day weekend failed to lift gas-station traffic, with visits falling below even 2021’s pandemic-era levels.
And indeed, airport visits by domestic travelers in the lead up to the holiday were comparatively resilient, slipping just 0.5% YoY on the Thursday and Friday before Memorial Day.
Compared to airports' prior six-week baseline, demand heading into the holiday weekend actually increased. Airport visits during the Thursday-Friday travel rush ran 9.7% above the average of the previous six weeks, up from 8.2% in 2025 and 7.1% in 2024. That resilience was likely driven, at least in part, by travelers who secured lower fares by booking well in advance. And because air travelers tend to skew more affluent than road trippers, those who did book later may have been more willing to absorb higher travel costs despite the sticker shock.
Major Airport Visits During Lead-Up to Memorial Day Weekend (Thu–Fri)
Although airport traffic remained flat YoY, the pre-holiday surge was more pronounced against a backdrop of softer recent demand, with visits running 9.7% above the prior six Thursday–Friday average.
Hotels, meanwhile, saw declines in domestic traveler visitation across all tiers as some travelers likely looked for ways to reduce lodging costs, whether by staying with friends and family, choosing lower-cost accommodations, or taking shorter trips.
But the pullback was far from uniform. Economy hotels took the hardest hit, with visits down 7.2% YoY – the steepest decline of any segment. Midscale, upper-midscale, and upscale properties landed in the middle, posting declines between 4.3% and 5.0%. At the top end of the market, the softness was more limited: Upper-upscale hotels slipped just 2.2%, while luxury hotels declined 2.7%.
The same K-shaped pattern showed up in how far guests were willing to travel. The share of hotel visitors coming from more than 100 miles away declined across nearly every tier – most sharply at the lower end of the market. Only luxury hotels saw their share of long-distance guests actually increase by 1.2 percentage points – showing that affluent domestic travelers were still traveling the distance.
Memorial Day Weekend (Fri–Mon): May 22–25 ’26 vs. May 23–26 ’25, U.S.
Hotel Visits, Year-over-Year Change
Visits slipped across every hotel class, but the high end held up best – and luxury was the only segment to draw a larger share of guests from 100+ miles away.
Percentage Point Change* in Share of Visitors From 100+ Miles Away, 2026 vs. 2025
*A percentage-point change is the difference between the two years’ shares – e.g., Luxury rising from 51.3% to 52.5% is a 1.2-point gain.
The unofficial start of summer revealed a widening split in how Americans allocate their travel spending. Driving-related stops and budget hotels bore the brunt of the pullback, while air travel and higher-end lodging continued to hold steady.
Whether this divide narrows or widens will depend largely on the path of gas prices and consumer confidence. As fuel costs ease, will budget-conscious travelers return to the road in greater numbers? Will air travel rebound, and will hotel visitation follow?
For more data-driven consumer and travel insights, visit Placer.ai/anchor.
.avif)
In recent years, Best Buy has faced significant challenges – from intensifying e-commerce competition to a slower housing market weighing on major categories like appliances.
But the retailer hasn't been resting on its laurels, rolling out a range of initiatives aimed at unlocking value from its physical and digital assets, including an expanded online Marketplace to enhanced retail media offerings and a strategic partnership with IKEA.
So how are these efforts playing out on the ground? We dove into the data to explore the rationale behind these initiatives and see what foot traffic data can tell us about their impact and future potential.
One of the more visible ways Best Buy is making new use of its physical footprint is through its shop-in-shop partnership with IKEA, which launched in fall 2025 across 10 stores in Florida and Texas.
The concept, designed to give customers an integrated way to upgrade their homes, pairs IKEA furnishings with Best Buy's kitchen and laundry offerings. By helping shoppers visualize complete home projects, the shop-in-shop creates natural cross-selling opportunities across complementary categories while providing an additional reason to visit segments that have faced persistent headwinds.
And foot traffic data suggests that the bet may be paying off. Through the first four months of 2026, Best Buy stores with IKEA shop-in-shops outperformed the national Best Buy fleet – as well as the chain's Texas and Florida benchmarks – every single month. And with Best Buy now opening consultation spaces inside IKEA stores in Frisco, Texas, and Tampa, Florida, the partnership between the two brands appears poised to deepen further.
Best Buy is also unlocking additional value from its store fleet through an expanded physical retail media network. Beyond traditional in-store advertising placements, the company monetizes its growing volume of pickup visits through Curbside Cinema displays, giving brands access to shoppers during a brief but highly attentive moment when there are few competing distractions for their attention.
And the visit data shows just how significant that opportunity is. In Q1 2026, more than 20% of Best Buy visits lasted under ten minutes – well above the 14.2% logged across discretionary chains. By serving short, brand-safe content during those windows, Best Buy is turning idle waiting time into measurable ad impressions, monetizing a moment most retailers let slip by unused.
Best Buy is also experimenting with increasingly sophisticated in-store advertising activations. The retailer recently partnered with a sports streaming platform on an immersive store takeover, using exterior signage, digital displays, and branded experiences to engage shoppers at multiple touchpoints. The campaign built on a broader recognition that Best Buy's customer base skews heavily toward sports enthusiasts - with the retailer reporting that its shoppers are 26% more likely than average to be sports fans. And this affinity has helped drive partnerships with organizations such as the NFL while creating new opportunities for Best Buy Ads.
Placer data from four of Best Buy's most-visited locations in Q1 2026 shows that while sports fandom is a consistent thread across markets, the specific interests vary considerably. Brooklyn's Bay Parkway location, for example, draws especially high concentrations of NHL and baseball fans, while Holyoke, Massachusetts skews more heavily toward NFL enthusiasts. Each market has its own distinct mix. And in a retail media landscape where targeting precision is the primary selling point, these market-level differences are another opportunity Best Buy is well positioned to capture.
As Best Buy seeks to become more than just a retailer, its stores are increasingly serving multiple functions at once – driving merchandise sales, supporting advertising initiatives, and helping brands connect with consumers. Given the early signs of traction behind these strategies, it may come as little surprise that incoming CEO Jason Bonfig plans to build on them as he pushes Best Buy further toward becoming "a retailer, media, advertising, and technology company."
For more data-driven retail insights, follow Placer.ai/anchor
The U.S. matches of the FIFA World Cup kicked off at Los Angeles Stadium (aka SoFi Stadium) in Inglewood, CA, on June 12, 2026 with the highly-anticipated USA vs. Paraguay matchup and a star-studded opening ceremony.
Across the Los Angeles area, watch parties and fan activations drew supporters eager to take part in the matchday atmosphere. Among them was the City of Inglewood's “The Wood Cup”, a street festival just a short walk from the stadium itself, which Inglewood Mayor James Butts called “a free alternative to attending the very expensive World Cup soccer match in person”.
With just a few city blocks separating the two events, we examined how their audiences of U.S-based fans differed and how this multi-layered engagement translated into broader economic benefits for the surrounding community.
Audience segmentation reveals that visitors to The World Cup U.S. opener skewed more affluent than visitors to The Wood Cup festival – a finding that aligns with the premium cost of attending a globally significant sporting event. According to Spatial.ai’s PersonaLive dataset, Ultra Wealthy Families represented the largest audience segment at the stadium, accounting for nearly 30% of visitors – a share on par with recent Super Bowls. As the tournament progresses to later-stage matches with even greater demand, this trend could become even more pronounced.
Meanwhile, The Wood Cup street festival attracted a more diverse and less wealthy visitor base. Near-Urban Diverse Families made up the largest share of attendees by a wide margin, while City Hopefuls – lower-income urban households – also accounted for a significant portion of festival visitors.
Diving deeper into visitor travel patterns provides further insight into the stadium versus street festival audiences. Location intelligence shows that many stadium visitors came from throughout Southern California and beyond, while the street festival appears to have functioned as a primarily local gathering. The stadium saw a significantly larger share of visitors traveling more than 10 miles, with more than a third traveling over 250 miles, underscoring the event's broader regional draw and national appeal. On the other hand, nearly 70% of street festival attendees traveled less than 10 miles, highlighting the neighborhood orientation of the event.
This contrast reinforces the role of fan activations alongside major sporting events. While the stadium attracted affluent visitors who traveled significant distances, the street festival engaged a highly local audience unlikely to attend the match itself – playing an important role in broadening participation and capitalizing on World Cup excitement across the host city.
One of the clearest ways that broad participation in a major sporting event benefits host communities is by driving traffic to nearby businesses from travelers and locals alike.
On the day of the 2026 World Cup U.S. opener, several restaurants near Los Angeles Stadium and The Wood Cup festival experienced visit boosts far exceeding typical levels. The Pollo Campero location on W. Century Boulevard experienced the largest foot traffic increase among the restaurants analyzed, with visits spiking 264.0% compared to the average Friday – a surge that may have been aided by the chain's World Cup-themed "Pollito Campeón" campaign. Other nearby establishments also posted significant gains, including Sizzler (+185.9%), Carl's Jr. (+128.9%), and El Pollo Loco (+105.3%).
These foot traffic gains illustrate the ripple effects of major sporting events and adjacent fan activations beyond the stadium and festival grounds.
The World Cup’s opening match in the U.S. transformed Los Angeles into a hub of activity both inside and outside the stadium, creating pathways for fans of all types to participate in the event and driving significant traffic to nearby businesses. With additional fan zones planned across multiple host cities – and demand rising as the stakes increase – The World Cup’s impact could continue to grow.
For more data-driven event insights, visit Placer.ai/anchor.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
