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With summer and back-to-school shopping in the rearview mirror, we dove into the data to check in with a major player on the retail scene – warehouse favorite Costco. How has the chain been faring this year, and what can Costco’s visitation patterns tell us about what lies ahead for it during the all-important fourth quarter of the year?
We dove into the data to find out.
Costco’s wholesale club model seems like it was tailor made for the 2024 consumer. Though prices aren’t rising as rapidly as they did last year, consumers remain eager to cut costs, embracing retailers that allow them to load up on essentials while indulging in affordable splurges that don’t break the bank. And Costco, which provides customers with steep discounts on everything from bulk cereals to patio furniture, is reaping the benefits.
Since January 2024, Costco has enjoyed consistently positive year-over-year (YoY) foot traffic growth, outpacing the wider Superstore and Wholesale Club category every month of 2024 so far. Even in January, when retail visits nationwide were severely dampened by unusually cold and stormy weather, Costco saw YoY visits increase by 5.2% – a remarkable accomplishment.
Why is Costco resonating so strongly with consumers this year? One factor may be the unique blend of mission-driven shopping and treasure hunting offered by the membership club. Costco is all about bulk buying – and when people head out to the wholesaler, they expect to come back with a massive haul of canned goods and pantry staples. But with oft-changing inventory and ubiquitous free samples, Costco also offers a fun shopping experience that encourages customers to try new items and make unexpected purchases as they cruise the aisles.
So it may come as no surprise that people spend much longer browsing the aisles at Costco than they do at other superstores and wholesale clubs. And while competitors like Target, Walmart, and BJ’s Wholesale have seen slight drops in their average dwell times over the past three years, Costco’s average dwell time has remained considerably longer – and remarkably steady.
Costco also drives visits by leaning into special calendar days. Unlike some other retailers, Costco closes its doors on most major holidays, including Memorial Day and Labor Day. But the chain still offers major discounts on the days leading up to and following these special days, driving heightened interest – and foot traffic.
Comparing visits on Tuesday, September 3rd – the day after Labor Day – to a year-to-date (YTD) daily average highlights the power of holiday sales, as well as pent-up demand following the store’s closure, to drive traffic to Costco. September 3rd was Costco’s second-busiest Tuesday of the year so far (up 23.8% compared to a YTD Tuesday average) – outpaced only by the pre-Independence Day July 2nd frenzy. May 28th, the day after Memorial Day, was also unusually busy at Costco, as customers rushed to take advantage of Memorial Day markdowns that lasted well into the following week.
In another sign of Costco’s robust positioning ahead of the all-important Black Friday and Christmas shopping season, visits to Costco on the Tuesday after Labor Day this year (Tuesday, September 3rd, 2024) were 6.1% higher this year than in 2023 (Tuesday, September 5th, 2023).
Costco’s visitation patterns showcase a brand that is positively thriving in 2024. And though it may be too soon to assess the impact of the membership chain’s recent fee hike, the warehouse chain appears poised to enjoy a robust November and December holiday season.
Follow our blog at Placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Visits to the home improvement segment thrived during the pandemic, then slowed as high interest rates and rising prices led many consumers to defer big projects. But paint and coating giant Sherwin-Williams has displayed a special resilience, driving visits in what remains a challenging environment for the category.
With prime relocation season winding down, we dove into the foot traffic and audience segmentation data for the chain to uncover the trends that might be behind Sherwin-Williams’ recent success.
Paint and coating giant Sherwin-Williams Company is having a moment. After reporting stronger-than-expected earnings last quarter, the company raised its full-year outlook for 2024. And foot traffic to the company’s eponymous chain, where many of its products are sold exclusively, has been on an upswing.
Since the start of the year, Sherwin-Williams has seen consistently more robust visit growth than the wider home improvement segment compared to an August 2019 baseline – except in May 2024, when home improvement stores see their biggest annual visits spikes. In August 2024, visits to Sherwin-Williams were up 12.4% compared to an August 2019 baseline, while the broader category saw a minor decline of 2.1%.
According to a recent report by Sherwin-Williams management, the company has been outpacing the home improvement category in sales related to new residential projects. And with new home sales beginning to pick up steam, they could be playing a role in Sherwin-Williams’ recent visit surge.
Sherwin-Williams’ outsized August visit growth may also be due in part to its unique seasonal visit patterns. While home improvement chains usually enjoy a major spring foot traffic spike in May, as consumers take on fair-weather projects, Sherwin-Williams sees more prolonged visit boosts lasting throughout the spring and summer – and since 2023 has experienced pronounced upticks in May and August. As a paint store, Sherwin-Williams likely benefits from summer relocations – the period between mid-May and mid-September is the most popular time for moves in the U.S., which often require residences to be repainted.
Diving deeper into the segmentation of Sherwin-Williams’ customer base reveals another factor that could be behind the company’s recent success.
Analyzing Sherwin-Williams’ potential market with data from STI: PopStats shows that the chain is positioned to serve average-income consumers, with median household incomes (HHIs) just under the nationwide baseline of $76.1K. But though the median HHI of Sherwin-Williams’ potential market declined slightly over the past several years, the median HHI of its captured market has increased. (A chain’s potential market refers to its overall trade area, weighted to reflect the size of each Census Block Group (CBG) therein. A chain’s captured market, on the other hand, is obtained by weighting each CBG according to its share of visits to the chain in question, and thus reflects the characteristics of the chain’s actual visitor base.)
This indicates that Sherwin-Williams is doing an especially good job this year at driving traffic from areas within its markets that feature larger shares of higher-income residents – those likely to be moving into a new home or renovating.
Will Sherwin-Williams’ impressive foot traffic growth continue in the months ahead? If shelter inflation indeed eases, as some analysts suspect, more consumers may be inclined to repaint their homes or upgrade their living situation altogether – driving even more demand for the brand.
For updates and more retail foot traffic insights, visit Placer.ai.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
The fitness industry continues to thrive. Even as consumers reduce discretionary spending, many see gym memberships as an essential indulgence. And while value may be key for some fitness buffs, others are willing to splurge on pricier health clubs.
We dove into the data for two premium fitness chains – Life Time and Orangetheory – to better understand what’s driving their recent success.
It’s no secret that value has dominated the consumer mindset this summer – including in the fitness category. And low-cost chains like Crunch Fitness and Planet Fitness remain popular choices for gym-goers. Still, upscale gyms are carving out their share of visit gains.
Since April 2024, Life Time and Orangetheory have driven consistent year-over-year (YoY) visit growth. In Q2 2024, foot traffic increased 5.4% to Life Time and 7.8% to Orangetheory compared to 2023.
Life Time encourages community and aims to be more than just a place to exercise – which is reflected in the cost of membership. The luxurious amenities at its “athletic country clubs” are complemented by events and nearby coworking spaces and even residential complexes at some locations. And increased foot traffic suggests that more consumers are opting into Life Time’s lifestyle.
Orangetheory takes a different approach to fitness. Aside from a premium membership tier which offers unlimited classes, the Orangetheory model allows members to pay monthly for a set number of guided workouts at its boutique-style gyms. Orangetheory prices aren’t cheap, but considering the personal attention and real-time biofeedback gym-goers enjoy, it’s no wonder the concept is resonating with consumers.
Digging deeper into the data reveals that visitors to Life Time and Orangetheory are highly engaged with the brands, frequently visiting the club or taking regular classes. And the more members are engaged, the more likely they are to renew or upgrade memberships.
In Q2 2024, 86.0% of Life Time’s visits were made by frequent visitors (those that visited at least four times a month) – a higher share than that of value fitness chains (78.3%).
Meanwhile, 63.0% of Orangetheory’s visits came from frequent visitors. This slightly lower share may be due to the fact that Orangetheory offers pre-purchased class packs – which allow gym-goers to spread out their workouts over a longer period of time. And this allows Orangetheory to drive traffic from casual gym-goers who may avoid monthly gym memberships altogether.
While Life Time and Orangetheory experience different shares of frequent visits, analyzing the demographic characteristics of each provides further insight into the audiences from which they drive traffic.
Perhaps unsurprisingly, Life Time’s captured market featured the largest share of high-income households in Q2 2024 (i.e. those with HHIs above $150K), followed by Orangetheory. And value gyms were more likely to draw consumers with HHIs below $100K.
But notably, Life Time, Orangetheory, and value gyms all drew diverse audiences. Some 40.5% of Life Time’s captured market was made up of households with HHIs below $100K – while 19.7% of value gyms’ captured markets were made up of households with HHIs over $150K. And the captured markets of all three had similar shares of households making between $100K and $150K.
So while the highest income consumers may be most likely to visit the upscale chains, those making $100K-$150K are almost as likely to visit a value-focused gym.
Value-focused gyms and upscale health clubs each have a place in the wide fitness landscape, with demand for both growing strong. Will the industry continue to be a winner as 2024 comes to a close?
Visit Placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Convenience stores, or c-stores, have been one of the more exciting retail categories to watch over the past few years. The segment has undergone significant shifts, embracing more diverse offerings like fresh food and expanded dining options, while also exploring new markets and adapting to changing consumer needs.
We took a closer look at how the segment is faring as Q3 2024 draws to a close.
Convenience stores are increasingly viewed not only as places to fuel up, but as affordable destinations for quick meals, snacks, and other necessities. And analyzing monthly visits to the category shows that it is continuing to benefit from its positioning as a stop for food, fuel, and in some cases, tourism.
Despite lapping a strong H1 2023, visits to the category either exceeded last year’s levels or held steady during all but one of the first eight months of 2024 – highlighting the segment’s ongoing strength. Only in January 2024 did C-stores see a slight YoY dip, likely reflecting a weather-induced exaggeration of the segment’s normal seasonality.
Indeed, examining monthly fluctuations in visits to c-stores (compared to a January 2021 baseline) shows that foot traffic to the category tends to peak in summer months – perhaps driven by summer road trips and vacations – and slow down significantly in winter. Given summer’s importance for convenience stores, the category’s August YoY visit bump is a particularly promising indication of c-stores’ robust positioning this year.
While some C-store chains, like 7-Eleven, have a nationwide presence, others are concentrated in specific areas of the country. But as the popularity of C-stores continues to grow, regional chains like Wawa, Buc-ee’s, and Sheetz are expanding into new territories, broadening their reach.
Wawa, a beloved brand with roots in Pennsylvania, has become synonymous with its fresh sandwiches, coffee, and a highly loyal customer base. Wawa has been a major player in the c-store space in recent years, with a revamped menu driving ever-stronger foot traffic to its Mid-Atlantic region stores. Between January and August 2024, YoY visits to the chain were mostly elevated. And the chain is now venturing into states like Florida – where its store count has grown significantly over the past few years – as well as Georgia and Alabama.
Meanwhile, Texas favorite Buc-ee’s, though known for its enormous stores and mind boggling array of dining options, has a relatively small footprint – but that might be changing. The chain, which also outpaced its already-strong 2023 performance this year, is opening locations in Arkansas and North Carolina, further building on its reputation as a destination for travelers. And Sheetz, another regional chain with a strong presence in Pennsylvania, is also expanding, with plans to open locations in Southern states like North Carolina and Tennessee.
This trend toward regional expansion offers significant opportunities for growth, not only by increasing store count, but also by reaching new consumer bases and target audiences. Customer behavior differs between markets – and by expanding into new areas, c-stores can tap into unique local visitation patterns.
One metric that highlights local differences in consumer behavior is dwell time, or the amount of time a customer spends inside a convenience store per visit. In some regions, visitors tend to move in and out quickly, while in others, customers linger for longer periods of time.
Analyzing convenience store dwell times by state highlights substantial differences in visitor behavior. During the first eight months of 2024, coastal states (with the exception of Oregon) tended to see shorter average dwell times (between 7.5 and 11.8 minutes). On the other hand, in states like Wyoming, Montana, and North Dakota, average dwell times ranged between 21.2 and 28.2 minutes.
Interestingly, the states with the longest dwell times also have some of the highest percentages of truck traffic on interstate highways – suggesting that these longer stops are perhaps made by long-haul truckers looking for a place to shower, relax, and grab a bite to eat.
Even as regional favorites expand their reach, nationwide classic 7-Eleven is taking steps to further cement its growing role as a prime grab-and-go food and beverage destination. And like other dining destinations, the chain relies on limited-time offers (LTOs) to fuel excitement – and visits.
One of the most iconic, and beloved c-store LTOs is 7-Eleven’s Slurpee Day, which falls each year on July 11th. The event, during which all 7-Eleven locations hand out free slurpees, tends to drive significant upticks in foot traffic – and this year was no exception. Visits to the convenience store jumped by a whopping 127.3% on July 11th, 2024 relative to the YTD daily visit average – proving that good deals will bring customers in the door.
The convenience store sector continues building on the impressive growth seen in 2023. As many chains double down on expanding both their regional presence and their offerings, will they continue to drive growth in the coming years?
Visit Placer.ai to keep up with the latest data-driven convenience store updates.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
Darden Restaurants, Inc. is a major player in the restaurant industry, operating restaurants across a wide range of dining styles and price points. Recently, Darden announced plans to acquire Tex-Mex chain Chuy’s, a move that would add some 100 new locations across 16 states to the Darden portfolio.
We took a closer look at how the dining brand has performed over the past few months, and dug deeper into what impact the Chuy’s acquisition might have on Darden.
Darden's 2024 performance has been strong, with only three months – January, April, and July – showing YoY visit declines. January’s 2.9% decline was likely driven by unseasonably cold weather, while Easter weekend shifted visits across multiple retail categories in April 2024. And though July visits experienced a modest dip of 0.5% YoY, the drop was quickly offset by a 5.1% YoY increase in August.
This trend points to a recovery in consumer dining behavior, particularly in the full-service restaurant sector, where growth is being driven by consumers opting for higher-quality dining experiences over fast food options.
Darden owns and operates nearly 2,000 restaurants nationwide. Its three core brands – Olive Garden, LongHorn Steakhouse, and Cheddar’s Scratch Kitchen make up the bulk of these locations.
All three restaurant chains enjoyed overall positive momentum over the past few months, with LongHorn emerging as a standout performer. The chain saw its foot traffic increase in all months analyzed, with August 2024 visits elevated by 10.4% YoY.
Cheddar’s Scratch Kitchen and Olive Garden, too, experienced growth in all but two of the analyzed months, with August 2024 visits elevated by 3.1% and 6.9%, respectively, YoY. These trends point to consistent – and perhaps growing – consumer demand, a solid position as the holiday season approaches.
In July 2024, Darden announced its intention to acquire Chuy’s, an Austin-based Tex-Mex chain, a move that could add 101 stores to Darden’s already extensive portfolio. And while the acquisition is still pending, digging into the demographic and psychographic data offers some insight into what might make Chuy’s at home with the Darden family.
One defining factor of Darden’s restaurant portfolio might be its range – the chain offers dining options that appeal to people across a variety of income brackets. Its core brands – Cheddar’s Scratch Kitchen, Longhorn Steakhouse, and Olive Garden – cater to a customer base with household incomes similar to the nationwide median of $76.1K. But Darden’s broader portfolio includes several chains that appeal to wealthier patrons – visitors to Eddie V’s Prime Seafood, for example, came from trade areas where the median household income (HHI) was $105K.
Chuy’s visitor base, meanwhile, hails from trade areas with a median HHI of $86.2K. So the addition might help the restaurant group build on its core audience while appealing to higher-income diners who may be looking to “trade down” to a more casual, affordable meal without compromising on quality. This alignment allows Chuy’s to seamlessly fit within Darden's strategy, providing a diverse range of dining experiences while expanding its reach into higher-income markets.
Darden’s acquisition of Chuy’s also appears to be a strategic play to attract younger diners, a segment that continues to drive interest in Mexican and Teex-Mex cuisine. And examining the demographics of visitors across all Darden brands reveals that Chuy’s is particularly popular among “Young Professionals”, with 9.4% of its diners coming from trade areas classified as such by the Spatial.ai: PersonaLive dataset.
As young diners continue to be a category of interest for Darden, the Chuy’s acquisition may be the ticket to Darden maintaining its visit dominance in the coming years.
Darden continues to drive foot traffic across its wide portfolio of brands, offering something for every kind of diner. With plans to expand its core audience underway, will the restaurant group continue to improve its monthly visits?
Visit Placer.ai to keep up with the latest data-driven dining news.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
How did the Placer 100 Index for Retail & Dining fare in August 2024? We dove into the data to find out.
The final days of summer were a critical retail moment, with all eyes on back-to-school traffic performance. Analyzing year-over-year (YoY) foot traffic performance for the Placer 100 Index for Retail and Dining shows that since May 2024, visits have been on a positive growth trajectory – reaching a summer highpoint of 3.0% in August.
Back to school, it seems, was a significant driver of retail and dining foot traffic. And recent indications that consumer confidence has turned a corner may bode well for the fast-approaching holiday season.
How much of an impact did back-to-school activity have on retail and dining visits in August 2024? Further analysis of the Placer 100 Index reveals that the top-performing metro areas last month were college towns, which suggests that a surge in students out and about – shopping for back-to-school essentials and dining out – was a likely driver of local foot traffic.
The State College, PA Metro Area, home to Penn State University, for example, saw a 14.5% YoY change in overall retail and dining visits in August 2024. And other college towns with large student populations were also top YoY visit performers during the month. Blacksburg-Christiansburg, VA (14.2%), home to Virginia Tech, Ithaca, NY (12.1%), home to Cornell University, and Bloomington, IN (12.1%), home to Indiana University Bloomington – to name a few – all experienced significant visit growth compared to August 2023.
While the Placer 100 Index experienced foot traffic gains last month, digging deeper into the data reveals that in August 2024 consumers continued to prioritize value as they dined and shopped.
In addition to rapidly growing discount grocer Aldi, four value-focused chains were among August 2024’s top YoY visit performers. Five Below (17.5%), Big Lots (15.7%), HomeGoods (13.8%), and Ollie’s Bargain Outlet (13.7%) all showed impressive YoY traffic – and three out of the four were also among the top chains in terms of YoY visit-per-location growth.
One of the biggest YoY visits and visits-per-location winners in August 2024 was Big Lots, which recently announced voluntary Chapter 11 proceedings and an ownership transition while continuing to rightsize. With soon-to-be-closed locations offering steep markdowns, the chain has been driving significant traffic. And since Big Lots offers small-ticket items as well as big-ticket home furnishings, a back-to-school push likely contributed to the chain’s jump in August visits.
HomeGoods was also among the top chains in August 2024, with both YoY visits and visits-per-location (9.8%) growth. The chain’s social media campaign featuring college students furnishing their living spaces appears to have buoyed foot traffic during the homestretch of back-to-school shopping.
With summer in the rearview mirror, the focus shifts to fall and the fast-approaching holiday season. Will retail and dining visits sustain their momentum in the critical months ahead?
Visit Placer.ai to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
The full-service dining segment has experienced its fair share of challenges over the past few years, with pandemic-era closures, rising food and labor costs, and cutbacks in discretionary spending contributing to visit lags. In 2024, visits were down 0.2% year over year (YoY) and remained 8.4% below 2019 levels – a reflection of the significant number of venues that permanently closed over COVID and a testament to the industry's ongoing struggle to regain its pre-pandemic footing.
Yet, even in a difficult environment, some full-service restaurant (FSR) chains are thriving. These brands aren’t waiting for the industry to rebound – they're becoming trendsetters in their own right, proving that stand-out strategy is everything in a challenging market.
This white paper explores brands that are harnessing three key differentiators – fixed-price value offerings, elevated social experiences, and a laser focus on product – to drive full-service dining success in 2025.
One of the most defining trends over the past few years has been the unrelenting march of price increases. And as consumers continue to seek out ways to save, some chains are staying ahead of the pack with fixed-price value offerings that help diners squeeze out the very best bang for their buck.
Golden Corral, the all-you-can-eat buffet chain that lets kids under three eat for free, is one FSR that is benefiting from consumers’ current value orientation. Despite closing several locations in 2024, overall visits to the chain still tracked closely with 2023 levels, declining by just 0.5% – while the average number visits to each Golden Corral restaurant grew 3.8% YoY.
Golden Corral’s value proposition is resonating strongly with budget-conscious Americans eager to enjoy a wide variety of comfort foods at an affordable price. The chain’s visitors tend to come from trade areas with lower median household incomes (HHIs) than traditional full-service restaurant (FSR) diners. And these patrons are willing to travel to enjoy the chain’s value buffet offerings, many of which are situated in rural areas and may require a longer drive. In 2024, 25.2% of Golden Corral’s diners came from over 30 miles away – compared to just 19.2% for the wider FSR segment.
Golden Corral’s continued flourishing proves that in an era of rising costs, diners are willing to go the extra mile (literally) for a restaurant that delivers both quality and affordability.
Children’s party space and eatertainment destination Chuck E. Cheese has had a transformative few years. Following the retirement of its iconic animatronic band, the chain shifted its focus to a new membership model, announcing a revamped Summer of Fun pass in May 2024 – including unlimited visits over a two-month period, steep discounts on food, and up to 250 games per day. The pass proved incredibly popular, with YoY visits surging by 15.6% in May 2024, when the offer launched – a sharp turnaround from the YoY visit declines of the previous months. Recognizing the strong demand, Chuck E. Cheese extended the program year-round – and the strategy has paid off as YoY visits remained positive through the end of 2024.
A closer look at the data suggests that parents are making full use of their unlimited passes: The share of weekday visits was higher in H2 2024 than in H2 2023, likely due to families using their passes for weekday entertainment rather than reserving visits for weekends and special occasions.
At the same time, the share of repeat visitors – those frequenting the chain at least twice a month – also grew. Although these repeat visitors may not purchase additional gameplay beyond the flat fee, their more frequent on-site presence likely translates into increased sales of pizza and other menu items.
While value has been a major motivator for restaurant-goers in recent years, low prices aren’t the only drivers of FSR success. Brands offering unique experiences aimed at maximizing social interaction are also seeing outsized gains.
Though many of these more innovative venues tend to be on the more expensive side, they draw enthusiastic crowds willing to pony up for concepts that combine good food with fun social occasions. And some of the more successful ones bolster perceived value through offerings like fixed-price menus or club memberships.
Korean cuisine has been on the rise in recent years, with restaurants like Bonchon Chicken and GEN Korean BBQ House making significant waves in the dining space. Another chain drawing attention is KPOT Korean BBQ and Hot Pot, which began modestly in 2018 and has since expanded to over 150 locations nationwide.
Diners at KPOT can customize their meals by selecting from a variety of proteins, broths, sauces, and side dishes, known as banchan, while barbecuing or cooking in a hotpot at their table and sipping on the drinks from the menu’s extensive selection. And though pricier than Golden Corral, KPOT also offers an all-you-can-eat experience that lets customers squeeze the most value out of their indulgence.
Location intelligence shows that KPOT’s experiential dining model is resonating with customers: Since Q4 2019, the average number of visits to each KPOT location has risen steadily – even as the chain has grown its footprint – while the average dwell time has also increased. Indeed, rather than a quick dining stop, KPOT has become a destination for guests to linger, enjoying both food and drinks – and an interactive and social experience.
By positioning themselves as gathering places for fine wine aficionados, wine-club-focused concepts such as Postino WineCafe and Cooper’s Hawk Winery are also benefiting from today’s consumers’ emphasis on social experiences. The two upscale dining destinations offer club memberships that combine periodic wine releases with a variety of perks.
And the data suggests that the model is strongly resonating with diners. Both Postino and Cooper’s Hawk have grown their footprints over the past year, driving substantial YoY chain-wide visit increases while average visits per location grew as well – showing that the expansions and experiential offerings are meeting robust demand.
And analyzing the two chains’ captured markets shows that the wine club model enjoys broad appeal across a variety of audience segments.
Unsurprisingly, both wine clubs’ visitor bases include higher-than-average shares of affluent consumers with money to spend, including Experian: Mosaic’s “Power Elite”, “Booming with Confidence”, and “Flourishing Families” segments (the nation’s wealthiest families, as well as affluent suburban and middle-aged households). But the two chains also attract younger, more budget-conscious consumers – Postino, which has many downtown locations, is popular among “Singles and Starters”, while Cooper’s Hawk is popular among “Promising Families” - i.e. young couples with children.
The success of the two brands across various segments underscores the impact of a distinctive experience – especially when paired with a loyalty-boosting membership – in attracting today’s consumers.
Value offerings and unique experiences have the power to drive restaurant visits – but ultimately, a good meal in an inviting atmosphere is a draw in and of itself, as is shown by the success of First Watch and Firebirds Wood Fired Grill.
Breakfast-only restaurant First Watch excels at ambiance and menu innovation, changing up its offerings five times a year and striving to maintain a neighborhood feel at each of its locations.
First Watch has made a point of leaning into its strengths, eschewing discounts in favor of a consistently elevated dining experience and doubling down its strongest day part (weekend brunch), rather than trying to artificially drive up interest at other times.
And the strategy appears to be working: In 2024, visits to First Watch increased 6.6% YoY – with Saturdays and Sundays between 11:00 A.M. and 1:00 P.M. remaining its busiest dayparts by far. Visitors to First Watch also tend to linger over their meals more than at other breakfast chains – in 2024, the restaurant experienced an average dwell time of 54.9 minutes, significantly longer than the 48.7-minute average at other breakfast-focused restaurants.
By focusing on what matters most to its diners – innovative and exciting food and a welcoming atmosphere that allows patrons to enjoy their meals at a leisurely pace – First Watch is continuing to flourish.
Another chain that is growing its footprint and its audience on the strength of a menu and ambiance-focused approach is Firebirds Wood Fired Grill. The chain, known for its “polished casual” vibe and bold, unique flavors, added several new restaurants last year, leading to a 6.5% increase in overall visits. Over the same period, the average number of visits to each Firebirds location held steady – showing that the new restaurants aren’t cannibalizing existing business.
The chain’s success may rest, in part, on its locating its venues in areas rife with enthusiastic foodies. Data from Spatial.ai’s FollowGraph shows that in 2024, Firebird’s trade areas had significantly higher shares of “BBQ Lovers”, “Gourmet Burger Lovers,” and “Foodies” than the nationwide average. This suggests that Firebirds is attracting diners who prioritize the experience of eating – key for a chain that prides itself on putting good food first. The chain is also known for its welcoming decor and design – another aspect that may lead to its strong visit success.
Necessity often serves as the mother of invention, and challenging economic periods continue to spark new trends and innovations in the dining scene. From a heightened focus on value – drawing families and lower-HHI consumers willing to travel for a good deal – to the growing appeal of social dining and the timeless draw of good food – new trends are emerging to meet changing consumer expectations.
Stadiums and arenas – and the communities they call home – have a stake in cultivating engaged team fanbases eager to participate in live events. And venues and teams can employ a variety of strategies to strengthen their connection with fans and draw crowds to the stands.
In this report, we leverage location analytics and audience segmentation to uncover some of the ways that sports franchises and venues are driving engagement – attracting visitors from farther away and appealing to fans more likely to splurge on stadium fare. How does the signing of a star athlete impact arena visitor profiles? What happens to stadium visitation trends when a team’s performance improves dramatically? And how can teams and venues tailor their offerings to more effectively cater to visitor preferences?
We dove into the data to find out.
In sports, the signing of a star athlete can have a ripple effect across the organization, hometown, and league. In addition to driving up overall attendance at games, star power can impact everything from visit frequency to audience profile – and the buying power of stadium attendees.
Lionel Messi’s move to Inter Miami CF after decades of European play brought a foot traffic boost to Chase Stadium (formerly DRV PNK Stadium). But it also shifted the demographics of stadium visitors and increased the distance they traveled to attend a game.
At Inter Miami’s 2022 and 2023 home openers without Messi (he joined the team mid-season in 2023), only 6.4% and 5.3% of visitors to Chase Stadium came from over 250 miles away. But for the 2024 home opener with Messi on the squad, 31.3% of stadium visitors traveled more than 250 miles to attend.
The demographics of visitors at the home opener also changed with Messi on the team. Trade area data combined with the Spatial.ai: PersonaLive dataset reveals that the 2024 home opener received a smaller share of households in the “Near-Urban Diverse Families” (11.2%) and “Young Urban Singles” (7.2%) segments than the two previous years. Meanwhile, shares of “Sunset Boomers” (13.0%) and “Ultra Wealthy Families” (20.1%) increased, indicating that Messi brought an older and more affluent demographic of visitors to the stadium compared to previous years. Messi’s arrival has generated increased revenue for Inter Miami CF, Major League Soccer, and Apple TV+, which has exclusive streaming rights for MLS games. And an influx of affluent out-of-town visitors also has the potential to drive positive outcomes for tourism and employment in the Miami area.
Caitlin Clark’s WNBA debut was another star-powered game changer – this time for women’s basketball. After dazzling the sports world during her college basketball career, Caitlin Clark was drafted first overall to the Indiana Fever before the 2024 WNBA season. The superstar’s arrival has had a staggering economic impact on the city of Indianapolis and the Fever franchise, highlighting the benefit of a top athlete within the local community. However, Clark’s stardom also had a far-reaching impact on the league as a whole, adding tremendous value to the WNBA. Trade area analysis reveals that several WNBA arenas saw an uptick in visitor affluence when hosting the Fever with Clark in the lineup – likely driven in part by the elevated ticket prices associated with her appearances.
When the Minnesota Lynx hosted the Fever on July 14th, 2024, for example, the median HHI of Target Center’s captured market shot up to just over $93K/year, well above the median HHIs for the games immediately before and after that event. (A venue’s captured market refers to the census block groups (CBGs) from which it draws its visitors, weighted to reflect the share of visits from each one – and thus reflects the profile of the venue’s visitor base.) Similarly, the Fever’s away game against the Connecticut Sun on May 14th, 2024 at Mohegan Sun Arena drove a higher audience median HHI ($103.6K/year) than either of the Sun’s next two home games.
Having a superstar on the roster can drive positive outcomes locally and league-wide – but overall team success is the ultimate goal for any franchise. So it may come as no surprise that stadiums and arenas can drive engagement when their home teams perform well on the field or court. And teams that reverse their fortunes often spark even greater excitement, boosting visitor loyalty, visit duration, and other key metrics.
The Baltimore Orioles had one of the worst records in baseball just a few years ago. But since 2022, the team has flipped the script – stringing together winning seasons and postseason berths. And location intelligence shows that as the team finds success, fans are becoming more engaged with their hometown stadium.
During the 2019 regular season, one of the worst for the club in recent history, stadium attendance suffered, with only 8.3% of visitors to Oriole Park at Camden Yards visiting the stadium at least three times. But during the 2024 regular season, Oriole Park’s share of repeat visitors (those who visited at least three times) was almost double 2019 levels (16.3%) – consistent with a sharp increase in sales of multi-game ticket packages.
In addition to attending games more often, visitors to Oriole Park also appear to be spending more time at the ballpark. During the 2019 regular season, visitors spent an average of 150 minutes at the stadium, but in 2024, the average time at the park increased to 178 minutes – potentially boosting ancillary spending and in-stadium advertising exposure. The increased dwell time of visitors is particularly noteworthy when considering that MLB’s rule changes have significantly shortened average game time.
The more engaged fandom engendered by team success not only impacts stadium visitor behavior, but also has the potential to drive revenue. The Orioles added 20 new corporate sponsors before the 2024 season, likely due to the attention garnered by the well-performing club.
The NFL’s Detroit Lions provide another example of team success that has driven visitor engagement. As the franchise has improved its record in recent years, the trade area size of its stadium – Ford Field – has also increased, indicating elevated attendance from fans living further away.
The Lions finished the regular season with losing records from 2019 to 2021, but finished over .500 in 2022 (9-8), 2023 (12-5), and 2024 (15-2). And with the team’s increasing wins each consecutive season, the size of its stadium's trade area has also increased steadily – reaching 81.3% above 2019 levels in 2024.
This underscores just how much team success matters to fans, who may be more inclined to travel longer distances if they believe their team is likely to win. Ultimately, broader fan engagement across a wider trade area also increases a team’s growth potential beyond in-stadium attendance – driving merchandise sales, increasing viewership, and benefitting both the team and the league as a whole.
While stadium attendance and visitor behavior is often correlated to the performance of the sports teams that play in the arena, sporting venues can also drive fan engagement in ways that aren’t solely tied to team success or big-name athletes. By adapting their concessions and venue operations to visitor preferences, stadiums and arenas can better serve their audiences and strengthen their community presence.
Consumers have been feeling the pinch of rising food costs for quite some time, but at least one NBA team has responded to make concessions at the game more affordable for fans. In December 2024, the Phoenix Suns announced a $2 value menu for all home games at Footprint Center – delivering steep discounts on hot dogs, water, soda, and snacks.
Location analytics suggest that since the value menu launch, more fans who would have otherwise waited until after leaving the venue to grab a bite are now enjoying food and drinks inside the arena. Analysis of five Suns home games just before the value menu launch – between November 26th and December 15th, 2024 – reveals that between 7.0% and 9.3% of stadium visitors visited a dining establishment after leaving the arena. But following the value menu launch before the December 19th, 2024 home game, post-game dining decreased to under 6.0% through the end of the year.
Suns owner Mat Ishbia’s announcement of the new menu called out the need for affordable food options for families at Suns games. As the season progresses, the new menu may drive a larger share of family households to Suns games, which could provide opportunities for advertisers and other stadium partners.
Consumers in Washington – and especially Seattle – are known for their affinity for plant-based diets and environmentally-friendly lifestyles. And that goes for local football fans as well: Audience segmentation provided by the AGS: Behavior & Attitudes dataset combined with trade area data reveals that during September to December 2024, households within Lumen Field’s potential visitor base were 36% more likely to be “Environmentally Conscious Buyers” and “Environmental Contributors” and 39% more likely to be “Vegans” compared to the nationwide average. By contrast, across all NFL stadiums, potential visiting households were 2%, 1%, and 3% less likely, respectively, to belong to these segments.
And Lumen Field has been actively catering to these consumer preferences. The stadium, which has been experimenting with plant-based culinary options for quite some time, was recently recognized as one of the most vegan-friendly stadiums in the NFL. And in December 2024, Lumen became the second stadium in the league to achieve TRUE precertification for its efforts to become a zero-waste venue.
By remaining aligned with its visitor base – including both football fans and people that visit the stadium for other events – Lumen Field encourages visitors to feel at home at their local stadium. And fans may be more connected to their team knowing the club shares their values and respects their lifestyle.
Stadiums and arenas can leverage a variety of strategies to engage visitors in attendance as well as wider audiences. Signing a star athlete, putting together a winning club, or adapting to local preferences are just some of the ways that sports franchises and athletic venues can find success.
