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Boot Barn is one of the fast growing brick-and-mortar apparel brands, with the company seeing a 13.5% year-over-year (YoY) increase in overall visits in Q1 2025. And while much of the growth is driven by the chain’s expansion, the average number of visits per location has remained stable (+0.2% YoY in Q1 2025), suggesting that Boot Barn’s expansion is catering to an existing and eager consumer base.
The company’s strength continued into April, with average visits per venue up by 3.3% YoY – the strongest increase all year – perhaps boosted by consumers’ stocking up on apparel ahead of anticipated price hikes.
For more data-driven retail insights, visit placer.ai/anchor.
Like many consumer companies, the first quarter of 2025 was a challenging one for quick-service restaurants (QSRs). Consistent with commentary from the management teams at several QSR chains that have reported first-quarter 2025 results, year-over-year foot traffic decreased amid increased economic uncertainty for consumers, with our data indicating a 1.6% decrease year over year (YoY). Major chains like McDonald's reported a 3.6% decrease in U.S. same-store sales, driven largely by reduced visits from lower- and middle-income consumers according to management. Despite efforts to attract budget-conscious diners through value promotions like $5 meal deals, many consumers opted to dine at home or shift to more affordable grocery options. However, some brands, including Taco Bell and Wingstop, managed to buck the trend by leveraging unique products and targeted promotions to drive traffic growth.
Below, we build upon our Q1 recap analyses and review year-to-date visitation trends for some of the more notable limited service chains.
McDonald's has not been immune to the increasingly challenging operating environment faced by QSR operators, reporting a 3.6% drop in U.S. same-store sales – the steepest since 2020. This reduction in guests comes amid heightened economic uncertainty and inflationary pressures, which particularly impacted low- and middle-income consumers and led to YoY decreases in visits across much of the retail sector. Our data indicated a 3.3% decrease in visits per location for the quarter, which compares favorably with McDonald’s reported results when adjusting for YoY menu price increases and product mix (an increase in McValue menu purchases has put downward pressure on the average check size). However, weekly visit per location trends have improved since the quarter ended, helped by new menu items, including chicken strips and a Minecraft-themed Happy Meal, to attract cost-conscious diners.
Chipotle Mexican Grill reported a comparable restaurant sales decline of 0.4% during Q1 2025, marking the first such drop since 2020. The comparable store sales decrease was driven by a 2.3% decrease in transaction volume, partially offset by a 1.9% increase in average check size. Our data indicated a 2.1% decrease in visits per location for the full quarter, aligning with the company’s reported results.
Like McDonald’s, Chipotle saw improved visitation trends in March, helped by the introduction of Honey Chicken Since as a protein option in March. According to management, the percentage of Honey Chicken orders as a percent of total has been higher than any other previous limited time offer and even surpassing its two-market pilot test. However, on its first-quarter update, management also called out a slowdown in underlying transaction trends during April as consumers reduced their frequency of restaurant visits amid economic concerns.
Starbucks' also faced a challenging consumer backdrop in the U.S. during its January-March 2025 quarter, with comparable store sales declining 2% year-over-year. This decrease was primarily driven by a 4% drop in transaction volume, partially offset by a 3% increase in average ticket size. Our data indicated [a 5.6% decrease in visits per location and 3.7% decrease in comparable visits]. The company attributed these pressures to decreased foot traffic and increased labor investments associated with its "Back to Starbucks" turnaround strategy. Despite these headwinds, CEO Brian Niccol expressed confidence in the ongoing transformation efforts aimed at enhancing customer experience and operational efficiency.
While Starbucks is still in the early days of implementing its turnaround strategies, competition from mid-sized chains like Dutch Bros, Scooter’s Coffee, and 7 Brew Coffee has become more pronounced. As we recently discussed, these emerging competitors experienced significant year-over-year visit increases—13.4% for Dutch Bros, 15.3% for Scooter’s, and an impressive 87.3% for 7 Brew—suggesting that consumers are increasingly drawn to unique, indulgent offerings and convenient formats such as drive-thrus. Despite Starbucks' strong customer loyalty, the rise of these agile rivals indicates a shift in consumer preferences toward more personalized and experiential coffee options.
In Q1 2025, Taco Bell's emphasis on product innovation significantly contributed to its strong performance, with U.S. same-store sales increasing by 9%. Management noted that "Taco Bell saw a significant expansion in consumer penetration" which helped the brand to grow traffic low single digits, which is consistent with our year-over-year visit per location trends shown below.
The brand introduced a variety of new menu items, including the Caliente Cantina Chicken Menu featuring a spicy red jalapeño sauce, and the Flamin' Hot Burrito filled with seasoned beef, nacho cheese sauce, and Flamin' Hot Cheetos. Additionally, Taco Bell brought back its crispy chicken nuggets, marinated in jalapeño buttermilk and coated with breadcrumbs and tortilla chips, aiming to make them a permanent menu item by 2026. These innovative offerings, alongside value-focused options like the $5, $7, and $9 Luxe Cravings Boxes, have attracted a broad customer base, reinforcing Taco Bell's position as a leader in the quick-service restaurant industry.
Conclusion
Overall, the first quarter of 2025 underscored the increasingly competitive and economically sensitive landscape facing quick-service restaurant chains. While many brands struggled with softer consumer demand and declining visit volumes, a few outliers like Taco Bell and Wingstop demonstrated the power of targeted innovation and promotional strategies. As macroeconomic pressures persist, success in the QSR space will likely hinge on a brand’s ability to balance value offerings with menu excitement, respond quickly to evolving consumer behaviors, and differentiate through experience—whether through digital innovation, drive-thru efficiency, or localized product development.
For more data-driven dining analysis, visit placer.ai/anchor.
With Google and Uber joining the ever-growing ranks of companies tightening remote work policies, employees across industries are being forced to spend more time in the office. But how much are office visit patterns really changing on the ground? Did the resurgence observed in March 2025 continue into April, or was it merely a brief reprieve from the slump seen earlier this year?
April 2025 emerged as the third-busiest in-office month since COVID, outpaced only by October and July 2024. And visits to the Placer.ai Nationwide Office Index were down just 30.7% compared to April 2019 (pre-COVID) – an improvement over April 2024. The upswing is especially notable given that Easter fell in April this year, whereas last year it fell in March. Though the holiday itself takes place on Sunday, many employees celebrate the occasion with a long weekend.
April 2025’s strong performance suggests that despite setbacks in January and February, the office recovery is back on track, with further increases potentially ahead in the coming months.
A closer look at regional trends shows significant variation across major business hubs. New York City, long at the forefront of office recovery, nearly closed its post-pandemic office visit gap in April 2025, with visits just 5.5% below April 2019 levels. Miami also performed strongly, with visits down only 15.3%. Meanwhile, Atlanta and Dallas outperformed the national baseline (Dallas, just barely), while San Francisco once again took up the rear with Chicago.
Drilling down deeper into the data for office recovery leaders, New York and Miami highlights the continued influence of hybrid work on office visitation trends, even as numbers approach pre-pandemic levels.
Nationwide, office visits recovered most strongly mid-week. But this trend was especially pronounced in nearly-recovered NYC, where Tuesdays and Wednesdays were actually busier last month than they were during the same period of 2019 – and where Thursdays were essentially on par with April 2019 levels. Meanwhile, Fridays, and to a lesser extent Mondays, remained significantly below pre-COVID benchmarks. In Miami, too, it was midweek attendance that powered the office recovery – though Fridays rebounded more strongly in the Florida hub than in New York or nationwide.
Turning to year-over-year (YoY) trends, San Francisco once again led in YoY office visit growth – suggesting that accumulating RTO mandates in the city’s tech sector may be fueling substantial recovery. Boston was not far behind, with visits up 7.4% YoY. And while most other cities also posted YoY visit growth, a few hubs – including Houston and Los Angeles – saw modest declines.
April 2025 data from the Placer.ai Office Index indicates that the renewed office recovery momentum seen in March 2025 is continuing apace – though hybrid work remains in full force. What lies ahead for offices in the months to come?
Follow Placer.ai’s data-driven office recovery analyses to find out.
The Coachella Valley Music and Arts Festival, held annually at the Empire Polo Club in Indio, CA, recently wrapped up its 24th run. We dove into the location intelligence data to understand how the audience has changed in recent years and understand how the shift is impacting spending patterns at the festival.
Indio, CA is home to the Empire Polo Club, a thousand-acre event facility known for hosting many large-scale events throughout the year which attract numerous out-of-towners. One of the venue’s oldest annual events is the Coachella Valley Music and Arts Festivals (often referred to just as “Coachella”) that takes place over two consecutive three-day weekends in April and drives large visit spikes to Indio during its run.
Like many other live cultural events, Coachella was cancelled in 2020 and 2021 due to the ongoing COVID pandemic. And comparing the recent audience segmentation data for Empire Polo Club visitors during recent Coachella weekends to pre-pandemic trends suggests that the festival’s audience shifted slightly following its post-pandemic return.
In recent years (2023, 2024, and 2025), the share of family segments in the Empire Polo Club’s captured market has generally been higher than it was pre-pandemic, while the share of single audience segments decreased. Specifically, Spatial.ai’s segments of Near-Urban Diverse Families, Wealthy Suburban Families, and Melting Pot Families grew, while the share of Young Professionals fell. The share of Educated Urbanites in the Empire Polo Club’s captured market showed more variance, though it was also lower over the last two years (2024 and 2025) than it was in 2019.
The audience shift could suggest that Coachella is becoming more family-friendly, with some parents choosing to make a family trip out of the festival weekend. At the same time, the increase in family-oriented segments may also indicate that the audience base has shifted younger and that the festival now attracts more Gen Z attendees, many of whom still live at home.
The shift in audience also seems to have driven a change in spending patterns over Coachella weekend. Between 2019 and 2025, the data reveals a notable decrease in hotel & resort visits by Coachella attendees along with an increase in visits to major retail and dining categories, with the largest visit increase reserved for the most affordable segments.
Perhaps budget-conscious families and cash-strapped Gen-Zers living at home are foregoing the more expensive hotels and resorts in favor of more affordable accommodations such as Airbnbs or even camping on-site. To stretch their budgets even further, these attendees are favoring grocery stores, superstores, c-stores, and QSR as their preferred food options, driving significant visit increases to these categories.
At the same time, traffic to full-service restaurants and even apparel chains also grew somewhat in recent years – which could suggest a bifurcated spending pattern. While a significant portion of attendees prioritize affordability in lodging and everyday food, other segments with more disposable income are still willing to spend on sit-down dining and fashion purchases, perhaps viewing these as part of the overall festival experience.
Analyzing post-pandemic Coachella audiences reveals an increased presence of family segments, coupled with a notable gravitation towards budget-friendly spending – painting a picture of a potentially younger, more financially conscious attendee base. Simultaneously, the continued, albeit more moderate, growth in spending at full-service restaurants and apparel chains also indicates a persistent segment willing to invest in the broader festival experience. This dual trend underscores Coachella's success in balancing its appeal to both value-driven attendees and those seeking a more premium experience and suggests that the festival is continuing to maintain its relevance in 2025 – and beyond.
For more data-driven consumer insights, visit placer.ai/anchor.
Following a February slowdown, March 2025 mall data offered early signs of a rebound as indoor mall traffic increased and visit gaps at open-air shopping centers and outlet malls narrowed. Now, April data confirms the resurgence in mall activity, with YoY monthly visits up across all mall formats.
Some of the strength may be due to this year’s relatively late Easter, which fell in April (Easter 2024 took place in March) and may have led to a YoY increase in April 2025 as families utilized the holiday weekend for shopping and leisure. But diving deeper into the data suggests that the calendar shift is just one reason for this month’s strong visit numbers, which may also have been boosted by a pull-forward of consumer demand following the early April tariff announcement.
Looking at daily visits in April reveals that the Easter calendar shift had both a positive and negative impact on mall foot traffic. Visits were strong the week before Easter – particularly on Good Friday – as consumers bought gifts, shopped sales, and used their day off to visit mall-based dining and entertainment venues with friends and family. Outlet malls in particular received a significant boost with visits on April 18th (Good Friday) up 26.2% compared to the April 2025 Friday average – perhaps evidence of a more challenged consumer.
But visits to all three formats also dropped significantly on Easter Sunday, with visits to indoor malls, open-air shopping centers, and outlet malls down 59.4%, 33.3%, and 25.9%, respectively, compared to each format’s Sunday average in April 2025. So while Easter did drive a visit boost before the holiday, Sunday’s traffic drop may have balanced out any Easter-driven increase. Rather, the robust April performance likely reflects sustained consumer demand for mall experiences.
Weekly numbers also suggest that malls’ performance is not just due to an Easter bump. YoY weekly visits increased for all three formats during the last three full weeks of April, with indoor malls and open-air shopping centers receiving the largest boost the week after Easter – pointing to a broader trend of renewed consumer interest in mall-based activities.
The weekly numbers showing visit hikes following April 2nd also suggest that tariffs may already be impacting consumer behavior, with some shoppers likely beginning to stock up ahead of anticipated price increases and possible shortages.
Analyzing the average visit duration adds another layer of insights into malls’ April success.
Last month, the average visit duration increased for all three mall formats – so not only did malls receive more visits YoY, each visit also lasted longer, on average, than it did last year. This may suggest a larger combined basket size, with consumers spending more time in stores or visiting more mall-based retailers in a single trip. This highlights once again the resilience of the format and the ongoing consumer demand for mall-based retail, dining, and entertainment – and may offer another indication of the pull-forward of demand from certain consumers.
April 2025 mall data reveals a significant upswing in mall traffic across all formats along with an increase in average visit duration, demonstrating a recovery that extends beyond the influence of the Easter calendar shift. These positive trends reveal malls’ continued role as key destinations for shopping and leisure – even in times of economic headwinds – and could be pointing to a pull-forward of consumer demand in anticipation of retail uncertainty.
For more data-driven consumer insights, visit placer.ai/anchor.
As new retail construction slows, the trend of repurposing underperforming malls is accelerating, offering exciting opportunities to transform these properties into vibrant mixed-use developments. By blending retail, lifestyle, entertainment, and essential services, these redevelopments can better serve the evolving needs of today’s consumers. Class B malls offer significant potential for investors and retailers to unlock value while meeting the needs of local communities.
According to Green Street, there are 250 Class-B malls in the U.S., making up 28% of all U.S. malls. These properties are typically located in suburban or secondary markets and often feature a mid-tier tenant mix of national and regional retailers within a traditional enclosed mall format. According to Green Street data, A-rated malls boast an impressive 95% occupancy rate, while B malls sit at 89%. Meanwhile, occupancy drops significantly to 72% for C-rated malls and below.
B Malls face a number of challenges in addition to their higher vacancy rates, including lower sales per square foot, less desirable locations, outdated designs, and competition from newer lifestyle centers that offer a more dynamic mix of retail, dining, and entertainment.
Class-B malls, despite their challenges, offer a compelling opportunity for adaptive reuse. Often priced below their original value, these properties are ideal for redevelopment into community-centric hubs, featuring a mix of residential, retail, and public spaces. Reimagining these spaces not only allows investors and developers to achieve significant returns, but also fosters positive economic growth in local communities. For retailers, these revitalized spaces offer the chance to thrive in environments with increasing foot traffic and elevated customer engagement.
Hawthorn Mall, a premier two-story super-regional shopping center in Vernon Hills, Illinois, is one B Mall currently undergoing a significant transformation – and early data suggests that the revitalization efforts are already bearing fruit.
Owned by Centennial Real Estate, Hawthorn is strategically positioned at the intersection of Lake County’s key thoroughfares, offering exceptional convenience and accessibility. The center is anchored by major brands like AMC, Dave & Buster’s, JCPenney, and Macy’s, with a diverse mix of more than 60 retailers and restaurants, including Anthropologie, FP Movement, H&M, Lovesac, PGA Tour Superstore, Perry’s Steakhouse & Grille, and Pure Barre. Now, in the midst of redevelopment, Hawthorn is evolving into a vibrant mixed-use community, integrating luxury residential, expanded retail and dining, and pedestrian-friendly spaces.
Although the Hawthorn Mall redevelopment is still under way, visit quality to the mall has already improved – with the median visit duration rising from 54 minutes between April 2022 and March 2023 to 61 minutes between April 2024 and March 2025. The median household income in Hawthorn’s captured market has increased as well, perhaps thanks to the addition of a luxury apartment complex on the mall’s property. Lastly, the share of evenings visits also grew, suggesting that Hawthorn's revamped dining and entertainment are making it an increasingly popular evening destination for locals.
Class-B malls represent a unique opportunity to meet both market demands and community needs through thoughtful redevelopment. While challenges such as securing financing, navigating zoning and regulatory hurdles, and managing costs exist, the potential rewards are significant. Successful redevelopment requires targeted tenant curation, strategic location, and a bold, forward-thinking vision. With expansive footprints, prime access, and adaptability, Class-B malls are perfectly positioned to evolve into dynamic, mixed-use centers – redefining retail experiences and meeting the needs of modern consumers and communities.
In today’s retail landscape, consumer behavior is influenced by a multitude of factors, directly impacting the success of products and brands. This report explores the latest trends in value perception, shopping behavior, and media consumption that impact which brands consumers are most likely to engage with – and how.
In the apparel space, consumers continue to prioritize value and unique merchandise.
Analysis of visits to various apparel categories reveals a steady increase in the share of visits going to off-price retailers and thrift stores at the expense of traditional apparel chains.
And the popularity of off-price chains and thrift stores appears to be widespread across multiple audience segments. Analyzing trade area data with the Experian: Mosaic psychographic dataset reveals a clear preference for second-hand retailers among both younger (ages 25-30) and older (51+) consumer segments. Meanwhile, middle-class parents aged 36-45 with teenagers – the “Family Union” segment – are significantly more likely to shop at off-price apparel stores, highlighting their emphasis on buying new, while saving both time and money.
This suggests that the powerful blend of treasure-hunting and deep value, central to both the off-price and thrift experiences, is driving traffic from a variety of audiences, and that other industries could benefit from combining affordability with the allure of unique products.
Diving deeper into the location intelligence for the apparel space further highlights thrift and off-price’s broad appeal – and that a combination of quality and price motivates consumers to visit different retailers.
Between 2019 and 2024, the share of Bloomingdale’s, Saks Fifth Avenue, Neiman Marcus, and Nordstrom visitors that also visited a Goodwill or Ross Dress for Less increased significantly.
And while this could mean that the current economic climate is causing some higher-income consumers to trade down to lower-priced retailers, it could also be that consumers are prioritizing sustainability and seeking value in terms of “bang for their buck” – shopping a combination of retailers depending on the cost versus quality considerations for each purchase.
Consumers increasingly expect to shop on their own terms, opting for a more flexible shopping experience that blurs the lines between traditional retail channels and categories.
Superstores and warehouse stores, for example, often evoke the image of navigating aisle after aisle of nearly every product imaginable – a time-consuming endeavor given the sheer size of their stores. But the latest location intelligence shows that more consumers are turning to these retailers for super-quick shopping trips.
Between 2019 and 2024, the share of visits lasting less than ten minutes at Target, Walmart, BJ’s Wholesale Club, Sam’s Club, and to a lesser extent Costco, rose steadily – perhaps due to increased use of flexible BOPIS (buy online, pick-up in-store) and curbside pick-up options. These stores may also be seeing a rise in consumers popping in to grab just a few items as-needed or to cherry-pick particular deals to complement their larger online shopping orders.
This trend highlights the demand for frictionless store experiences that allow visitors to conveniently shop or pick up orders even at large physical retailers.
And the breaking down of traditional retail silos isn’t limited to big-box chains. Diving into the data for quick service restaurants (QSR), fast casual chains, and grocery stores indicates that more consumers are also looking for new ways to grab a convenient bite.
Since 2019, grocery stores have been claiming an increasingly large share of the midday short visit pie – i.e. visits between 11:00 AM 3:00 PM lasting less than ten minutes – at the expense of QSR chains. This suggests that consumers seeking quick and affordable lunches are increasingly turning to grocery stores to pick up a few items or take advantage of self-service food bars. Notably, the rise in supermarket lunching hasn’t come at the expense of fast-casual restaurants, which have also upped their quick-service games – and have seen a small increase in their share of the quick lunchtime crowd over the past five years.
While some of QSR’s relative decline in short lunchtime visits could be due to discontent with rising fast-food prices, it’s clear that an increasing share of consumers see grocery and fast-casual chains as viable options during the lunch rush.
In 2025, tapping into hot trends and creating viral moments are among the most powerful tools for amplifying promotions and driving foot traffic to physical stores.
Retailers across categories have successfully harnessed the power of pop culture collaborations to generate excitement – and visits – by leaning into trending themes. On October 8th, 2024, for example, Wendy’s launched its epic Krabby Patty Collab, inspired by the beloved SpongeBob franchise. And during the week of the offering, the chain experienced a remarkable 21.5% increase in foot traffic compared to an average week that year.
Similarly, Crumbl – adept at creating buzz through manufactured scarcity – sparked a frenzy with the debut of its exclusive Olivia Rodrigo GUTS cookie. Initially available only at select locations near the artist’s concert venues, the cookie was launched nationwide for a limited time from August 19th to 24th, 2024. This buzz-driven release resulted in a 27.7% traffic surge during the week of the launch, as fans rushed to get a taste of the star-studded treat.
And it’s not just dining chains benefiting from these pop-culture moments. On February 16th, 2025, Bath & Body Works launched a Disney Princess-inspired fragrance line, perfect for fans of Cinderella, Ariel, Belle, Jasmine, Moana, and Tiana. The collaboration resonated, fueling a 23.2% visit spike for the chain.
While tapping into existing pop-culture trends has the ability to drive traffic, so does creating a new one. Analysis of movie theater visits on National Popcorn Day (Sunday, January 19th, 2025) shows how initiating a trend can spur social media engagement and impact in-person traffic to physical retail spaces.
National Popcorn Day was a successful promotional holiday across the movie theater industry in 2025. Both Regal Cinemas and AMC Theatres offered popcorn-based promotions on the day, but Cinemark’s “Bring Your Own Bucket” campaign, in particular, appears to have spurred a significant foot traffic boost during the event.
Visits to Cinemark on National Popcorn Day in 2025 increased 57.5% relative to the Sunday visit average for January and February 2025, as movie-goers showed off their out-of-the-bucket popcorn receptacles on social media. Clearly, by starting a trend that invited creativity and expression, Cinemark was able to amplify the impact of its National Popcorn Day promotion.
Location intelligence illuminates some of the key trends shaping consumer behavior in 2025. The data reveals that value-driven shopping, demand for flexibility across touchpoints, and the power of unique retail moments have the power to drive consumer engagement and the success of retail categories, brands, and products.
Placer.ai observes a panel of mobile devices in order to extrapolate and generate visitation insights for a variety of locations across the U.S. This panel covers only visitors from within the United States and does not represent or take into account international visitors.
Downtown districts in the nation’s major cities attract domestic travelers all year long with their iconic sights, lively entertainment, and diverse dining offerings. But each hub follows its own rhythm, shaped by distinct seasonal peaks and dips in visitor flow.
This white paper examines downtown hotel visitation patterns in four of the nation’s most popular destinations for domestic tourists: Miami, Chicago, New York, and Los Angeles. Focusing on 20 downtown hotels in each city, the analysis explores seasonal variations in domestic travel, city-specific dynamics, and differentiating factors.
Domestic tourism has rebounded strongly in recent years, and hotels in Miami and Chicago have been the biggest beneficiaries. In 2024, visits to analyzed hotels in each of these cities’ downtown areas grew by 8.9% and 7.4%, respectively, compared to 2023. Meanwhile, hotels in downtown and midtown Manhattan saw a more modest 2.0% increase, while Los Angeles experienced a slight year-over-year (YoY) decline in downtown hotel visits.
One factor that may be driving Miami and Chicago’s stronger performance is their higher proportion of long-distance visitors, defined as those visiting from over 250 miles away. Miami remains a top destination for snowbirds and spring breakers, while Chicago serves as a cultural and entertainment hub for the sprawling Midwest. These long-distance leisure travelers may be more likely to splurge on downtown hotel stays during their trips, helping drive hotel visit growth in the two cities.
By contrast, hotels in the Los Angeles and Manhattan city centers drew lower shares of domestic travelers coming from less than 250 miles away. These shorter-haul domestic tourists may be less likely to splurge on downtown hotels than those taking longer vacations. Both cities are also surrounded by numerous regional getaway options that can draw long-haul leisure travelers away from their downtown cores.
Each of the four analyzed cities has its own unique ebbs and flows – and city center hotel visits reflect these patterns. Miami, with its warm, sunny climate, experiences influxes of tourists during the winter and spring, with March seeing the biggest jump in downtown hotel visits last year (13.0% above the monthly visit average). Chicago, which thrives in the summer with its many festivals and events, saw its biggest downtown hotel visit bump in August. Meanwhile, Manhattan experienced a major uptick in December, likely fueled by holiday tourism and New Year celebrations, and Los Angeles visits were highest in the summertime.
What drives these seasonal visit peaks? Miami has long been a top tourism destination, especially in early spring, when snowbirds and spring breakers flock to the city for sun and relaxation. In recent years, the city has seen a rise in short-term domestic tourism, suggesting that the city is becoming increasingly popular for weekend getaways. According to the Placer.ai Tourism Dashboard, the share of domestic tourists staying just one or two nights grew from 71.7% in March 2022 to 78.3% in March 2024.
This shift aligns with an impressive increase in the magnitude of downtown Miami’s springtime hotel visit peak: In March 2022, visits to downtown hotels were 5.0% above the monthly average for the year, a share that more than doubled by 2024 to 12.9%.
These numbers may mean that more people are choosing to head to Miami for a quick break from the cold – and staying in downtown hotels to make the most of their short getaway.
Chicago’s major August visit spike was likely driven by the Windy City’s impressive lineup of major summer festivals, from Lollapalooza to the Chicago Air and Water Show, which draw thousands of attendees from across the country.
Lollapalooza fueled the largest visit spike to the city – between Thursday, August 1st and Sunday, August 4th, visits to downtown Chicago hotels surged between 51.1% and 63.8% above 2024 daily averages for those days of the week. The Air and Water Show and the Chicago Jazz Festival also generated significant hotel visit increases – highlighting the boost these events bring to the city’s tourism and hospitality sector.
The Big Apple draws a diverse mix of visitors throughout the year. But in December – the city’s peak tourist season – visitors pour in from all over the country to skate in Rockefeller Center, browse Fifth Avenue’s festive window displays and experience the city’s unique holiday magic.
And analyzing data from hotels in midtown and downtown Manhattan reveals a striking shift in the types of visitors who stay in the heart of NYC during the holiday season. While visitors from other urban centers dominated downtown hotel stays throughout most of the year – accounting for 47.9% of visits from January to November 2024 – their share dropped to 42.0% in December 2024. Meanwhile, the share of guests from suburban areas and small towns rose from 37.3% to 41.0%, and the share of guests from rural and semi-rural areas nearly doubled, from 3.5% to 6.1%.
These patterns suggest that, though Manhattan typically attracts a wide range of visitors, the holiday season is uniquely appealing to tourists from smaller towns and suburban areas. Understanding these trends can provide crucial context for hotels and civic stakeholders alike as they work to maximize the opportunities presented by the city’s December visit surge.
Los Angeles hotels also experience significant demographic shifts during peak season. In July, visits to downtown LA hotels surged by 15.3% relative to the 2024 monthly visit average. And a closer look at audience segmentation data suggests a corresponding surge in the share of "Flourishing Families" – an Experian: Mosaic segment consisting of affluent, middle-aged households with children. Throughout the year, "Flourishing Families" comprised between 7.7% and 8.7% of the census block groups (CBGs) driving visits to downtown LA hotels. But in July, this share jumped to 9.9%.
These families may be taking advantage of summer vacations to enjoy Los Angeles’ cultural attractions and entertainment. Hotels and city stakeholders who understand the appeal the city holds for this demographic can better cater to them through family-friendly promotions and strategic marketing efforts to target these households.
Downtowns are making a comeback – and hotels in the heart of the nation’s major tourist hubs are reaping the benefits. By understanding who frequents these downtown hotels and when, local businesses and civic leaders can optimize their resource management and strategic planning to make the most of these opportunities.
The New York office scene is buzzing once again, as companies from JPMorgan to Meta double down on return-to-office (RTO) mandates. But just how did New York office foot traffic fare in 2024? How did Big Apple office foot traffic compare to that of other major business hubs nationwide? And how is New York’s office recovery impacting post-COVID trends like the TGIF work week? Are office visits still concentrated mid-week, or are people coming in more on Fridays and Mondays? And how has Manhattan’s RTO affected local commuting patterns?
We dove into the data to find out.
In 2024, New York City cemented its position as the nationwide leader in office recovery. Thanks in part to remote work crackdowns by banking behemoths like Goldman Sachs, Morgan Stanley, and JPMorgan, visits to NYC office buildings in 2024 were just 13.1% below pre-pandemic (2019) levels.
For comparison, Miami’s office foot traffic remained 16.2% below pre-pandemic levels, while Atlanta, Washington D.C., and Boston saw significantly larger gaps at 28.6%, 37.8%, and 43.9%, respectively.
Perhaps unsurprisingly given the Big Apple’s robust year-over-five-year (Yo5Y) recovery, the pace of year-over-year (YoY) visit growth to NYC office buildings was somewhat slower in 2024 than in other major East Coast business centers. Still, New York’s YoY office recovery rate of 12.4% outpaced the nationwide baseline, and came in just slightly below Washington, D.C.’s 15.2% and Atlanta’s 14.6%.
Interestingly, New York’s return to office has not led to a significant retreat from the TGIF work week that emerged during COVID. In 2024, just 11.9% of weekday (Monday to Friday) visits to NYC offices took place on Fridays – only slightly more than the 11.5% recorded in 2023 and significantly below the pre-pandemic baseline of 17.2%.
Meanwhile, Monday has quietly regained its footing as the dreaded start of the New York work week. After dropping significantly in 2022 and 2023, the share of weekday office visits taking place on Mondays rebounded to 18.2% in 2024 – just slightly below 2019’s 19.5%. Still, Tuesday remained the Big Apple’s busiest in-office day of the week last year, accounting for nearly a quarter (24.6%) of weekday NYC office foot traffic.
And diving into Yo5Y data for each day of the work week shows just how much New York’s overall recovery is driven by mid-week visits – and especially Tuesday ones. In 2024, Friday visits to NYC office buildings were down 40.2% compared to 2019. But on Tuesdays, visits were essentially on par with pre-pandemic levels (-0.3%), even as nationwide office visits remained 24.6% below 2019.
Another post-COVID trend that has shown staying power in New York is the growing share of office visits coming from employees who live nearby. As hybrid schedules become the norm, it seems that those commuting more frequently are often just a short subway ride -or even a stroll- away.
The share of NYC office workers coming from less than five miles away, for example, has risen steadily since COVID, reaching 46.0% in 2024. Over the same period, the share of workers coming from 5-10 miles, 10-15 miles, or 25+ miles away has declined.
Looking at commuting trends across the East Coast helps put New York City’s shift into perspective. In 2019, NYC’s share of nearby commuters was on par with Washington, D.C. and slightly below Boston. But while both cities experienced moderate increases in local commuters between 2019 and 2024, New York pulled ahead, outpacing all other analyzed cities in its share of nearby office workers last year.
Miami and Atlanta – two other standout cities in office recovery – also saw significant growth in the percentage of short-distance commuters over the past five years. This trend underscores a broader shift: As hybrid work reshapes commuting habits, employees across multiple markets are more likely to go into the office if they live nearby, reducing reliance on long-haul commutes.
As the nation’s office recovery leader, New York offers a glimpse into what other cities can expect as office visitation rates continue to improve. Even at just 13.1% below pre-pandemic levels, NYC office visit levels continue to rise. And as recovery nears completion, trends that took hold during COVID remain firmly entrenched.
