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The festive season is upon us, making it the perfect time to focus on a retail category that truly shines in Q4 2024: gifting, books, and paper. Despite the digital age, consumers continue to show a strong preference for shopping for these items in-store and still value tangible versions of these products. However, as discretionary retail faces challenges in meeting consumer expectations, has this category managed to capture consumer excitement and deliver delight amidst competing distractions and purchase priorities?
The book, paper, and gift market has experienced mixed performance among retailers this year, but even those facing year-over-year traffic declines have opportunities to improve. Barnes & Noble continues to set the standard, particularly in a category that was among the first to face e-commerce disruption; compared to 2019, visits are up 7% in 2024 despite a smaller store footprint. Paper Source is down 2% year-over-year in visits but is maintaining trends consistent with 2023. Similarly, Hallmark stores have seen a 2% decline in traffic year-to-date, though this aligns with a 5% reduction in store count. Notably, The Paper Store, a Northeastern chain of Hallmark Gold Crown stores, has outperformed the broader Hallmark brand by positioning itself more as a gift-first retailer, with cards and stationery playing a secondary role.
The book, paper, and gift market has experienced mixed performance among retailers this year, but even those facing year-over-year traffic declines have opportunities to improve. Barnes & Noble continues to set the standard, particularly in a category that was among the first to face e-commerce disruption; compared to 2019, visits are up 7% in 2024 despite a smaller store footprint. Paper Source is down 2% year-over-year in visits but is maintaining trends consistent with 2023. Similarly, Hallmark stores have seen a 2% decline in traffic year-to-date, though this aligns with a 5% reduction in store count. Notably, The Paper Store, a Northeastern chain of Hallmark Gold Crown stores, has outperformed the broader Hallmark brand by positioning itself more as a gift-first retailer, with cards and stationery playing a secondary role.
Barnes & Noble's consistent and sustainable traffic growth can be attributed to several successful initiatives. The retailer has expanded its product categories, doubled down on gifting, strengthened its position as a third space, and tapped into consumers' enduring love for books—all of which have set it apart in a challenging discretionary retail landscape. The effectiveness of these efforts is reflected in the chain's dwell time, which averages 37 minutes—nearly 10 minutes longer than any of the other chains reviewed—and excels at keeping visitors in-store for over 30 minutes.
Barnes & Noble has done an impressive job of evolving its visitor demographics over time, particularly in the face of the digital revolution and the disruption of the book category. The success of specialty retailers often reflects broader cultural movements and shifts in consumer preferences, and Barnes & Noble is no exception. According to PersonaLive customer segments, the chain has significantly increased its penetration of younger consumer segments, such as Young Professionals and Young Urban Singles, when comparing 2024 year-to-date with 2019. Factors contributing to this trend could include the rise of book club culture among younger cohorts, the appeal of working from the in-store café, and an expanded assortment of gifts and paper products for special occasions.
This focus on younger consumers seems to be paying off. In 2024, 6% of Barnes & Noble visitors also shopped at a Hallmark location, although only 1% visited Paper Source, its sister brand. The integration of Paper Source shop-in-shops within Barnes & Noble locations may be cannibalizing cross-visitation between the two standalone chains.
As for Paper Source, it shares many of the elements driving Barnes & Noble's success but faces challenges in fully unlocking its potential. One key differentiator is its invitation business, but as consumers increasingly turn to digital platforms like Facebook or Paperless Post for invitations, even the booming wedding market hasn’t been enough to significantly drive growth.
A significant challenge for Paper Source comes from competition within the superstore category. This year, 87% of Paper Source visitors also shopped at Target, and 63% visited Walmart. Both retailers have invested heavily in expanding their party supplies, cards, and gifting assortments, making it more convenient for shoppers to purchase these items during a single trip, rather than visiting a separate specialty store.
Paper Source has a strong demographic foundation to build upon as it works toward stabilization. According to PersonaLive, the chain significantly outperforms Barnes & Noble in visitation percentages among Ultra Wealthy Families, Young Professionals, and Educated Urbanites, with Ultra Wealthy Families accounting for nearly a quarter of its visitors. Its frequent co-tenants reflect similar socio-economic patterns, aligning with successful specialty chains that appeal to wealthier shoppers, such as lululemon, Sephora, Anthropologie, Warby Parker, Madewell, and Apple. With these favorable dynamics in place, Paper Source has an opportunity to thrive—success may depend on effective messaging and marketing to this affluent customer base.
The differences between Hallmark stores and The Paper Store highlight contrasting strategies: one chain has successfully expanded its product offerings to capture a more engaged audience, while the other remains closely tied to the traditional paper category and has struggled to do the same. There is little overlap in visitation between the two chains, suggesting that consumers may perceive The Paper Store as entirely separate from Hallmark, despite its status as a Gold Crown retailer.
The Paper Store’s elevated and expanded assortment has fostered stronger loyalty among its visitors compared to the Hallmark chain. In 2024, loyal visitors—defined as those visiting twice per month—accounted for 12% of The Paper Store’s visitors, 2 percentage points higher than Hallmark. Additionally, The Paper Store serves more as a destination, with 37% of visitors heading home afterward, also 2 points higher than Hallmark. By expanding its product categories and curating localized selections, The Paper Store has successfully differentiated itself from the traditional Hallmark model, a strategy that could benefit the national chain as well.
The gifting, book, and paper retail category demonstrates varied consumer behavior across chains. The success of Barnes & Noble and The Paper Store underscores the importance of expanding product assortments to attract visits, as consumers increasingly seek convenience by consolidating their purchases in fewer trips. While consumers may tolerate more frequent visits for essential retail, in specialty retail, convenience and variety are critical. The category’s overall resilience suggests that consumers still have discretionary spending power for the right products at the right time, offering hope for retailers still refining their approach.
The sporting goods and sportswear category has had a rough couple of months. Two mainstays in the space – Bob’s Stores and Eastern Mountain Sports – filed for bankruptcy in June, and several sportswear and athleisure leaders posted disappointing results. So is the consumer demand for leggings and sneakers waning? Or is the category merely facing a temporary slowdown? We dove into the data to find out.
With budgets still tight, many shoppers are turning to value apparel and value athletic wear – and this trading down may be impacting the sporting goods and sportswear space: Q3 2024 visits to most sporting goods and athletic wear chains analyzed, including DICK’s Sporting Goods, Athleta, Academy Sports + Outdoor, and Hibbett Sports, remained at or moderately below 2023 levels. Still, the relatively minimal visit gaps indicate that demand for the category remains stable and may rise again with increased consumer confidence.
Meanwhile, lululemon athletica saw a 7.6% increase in YoY visits in Q3 2024 thanks to the company’s ongoing expansion.
But even as the sporting goods and sportswear category may be facing a temporary lull, diving into the demographics of the trade areas for the various retailers reveals the variety of sporting goods and sportswear consumers – showing the varied demand for the category.
The median household income within the trade areas of the five chains analyzed ranged from $54.8K for Hibbett Sports to $108.3K for Athleta. The share of households with children within the trade areas also varied among the chains: DICK’s Sporting Goods, and Academy Sports + Outdoors included significantly more households with children in their captured markets when compared with Athleta, lululemon, or Hibbett Sports.
It seems, then, that each chain appeals to a specific consumer segment – DICK’s and Academy Sports both serve families, although DICK’s attracts the higher-income households and Academy Sports draws more middle-income shoppers. Lululemon and Athleta both operate at the higher-end of the athletic wear spectrum, but Athleta shoppers tend to come from slightly more affluent areas with larger household sizes. And Hibbett has carved out a niche among lower-income consumers.
Demand for sportswear and gym gear may not be as strong as it was at the height of the pandemic when gyms were closed and consumers were doubling down on comfort. But the variety of audiences within the category leaders’ trade areas indicates that appetite for athletic wear and sporting goods is still widespread. And with Black Friday around the corner, these chains – and especially the higher-priced retailers among them – may well get a boost from price-conscious consumers looking to snag discounts at their favorite premium chains.
For more data-driven retail insights, visit placer.ai.
About the Placer 100 Index for Retail & Dining: The Placer 100 Index for Retail and Dining is a curated, dynamic list of leading chains that often serve as prime tenants for shopping centers and malls. The index includes chains from various industries, such as superstores, grocery, dollar stores, dining, apparel, and more. Among the notable chains featured are Walmart, Target, Costco, Kroger, Ulta Beauty, The Home Depot, McDonald’s, Chipotle, Crunch Fitness, and Trader Joe's. The goal of the list is to provide insight into the wider trends impacting the retail, dining and shopping center segments.
Visits to the Placer 100 Index chains grew over the summer, as the back to school season drove a 3.3% year-over-year (YoY) jump in August 2024 visits. And visits in September 2024 were essentially on par with September 2023 levels – indicating that shoppers did not stay home to make up for retail’s summer surge, which could signal an increased willingness to spend ahead of the critical Q4.
And indeed, the fourth quarter of the year started strong, with the Placer 100 Index up 1.4% YoY in October 2024 – and with consumer confidence recently hitting a 9-months-high, the upcoming holiday season looks particularly promising.
Chili’s Grill & Bar topped the Placer 100 October chart in terms of both overall and per-location visit growth. The chain is still riding the wave of its Big Smasher Burger success, which sent visits skyrocketing following the product’s launch in late April. Warby Parker also saw impressive increases in overall visits and in visits per location as the chain continued opening new stores and adding eye exam offerings to existing locations.
Aldi and Crunch Fitness also saw growth in both metrics, with the increase in overall visits outpacing the strong increase in visits per location – pointing to a successful expansion strategy.
Hobby Lobby and Wendy’s also experienced increases in both overall visits and visits per location in October, with different paths leading to the two chains’ October successes.
Hobby Lobby’s visits follow clear seasonal patterns. The chain’s traffic usually peaks in December, but traffic already begins to rise in August as parents and teachers stock up on supplies and classroom decorations. Visit growth then ramps up throughout September and October as consumers purchase Halloween-themed costumes and decorations. So far, Hobby Lobby appears to be having a particularly successful year, with visits outpacing last year’s numbers since the summer – and with the chain’s busiest season of the year coming up, Hobby Lobby is positioned to close out the year with a bang.
Wendy’s, meanwhile, demonstrated how chains can create their own growth opportunities without aligning with existing calendar-driven spending occasions. The chain introduced the Krabby Patty Kollab menu items on October 2nd to celebrate the 25th anniversary of "SpongeBob SquarePants,” which sent visits surging. And YoY traffic was still up four weeks later, revealing the potential of LTOs to drive up dining traffic even in the absence of a specific seasonal boost.
Which chains will top the Placer 100 Index in November?
Visit placer.ai to find out!
Note: This post utilizes data from Placer.ai Data Version 2.1. and thus reflects minor adjustments in data from previous reports.
Amazon, Dell, Goldman Sachs, Walmart, UPS – these are just a few of the major employers that have been cracking down on remote work in recent months, some requiring their teams to be on-site full time.
So with summer behind us, we dove into the data to assess the impact these accumulating RTO mandates are having on the ground. Are offices continuing to fill up, or has the office recovery run its course?
In October 2024, office visits nationwide were 34.0% below October 2019 levels. And looking at monthly fluctuations in office foot traffic over the past five years shows that the RTO remains in full swing – with last month’s visits reaching the highest point seen since February 2020.
Digging down into regional data shows that in several major hubs – including Atlanta, Dallas, Houston, Denver, Washington, D.C., Chicago, and San Francisco – October 2024 was the single busiest in-office month since COVID. And in Boston, Los Angeles, Miami, and New York, October was the second-busiest month, outpaced only by July.
Still, New York and Miami continued to lead the regional office recovery pack, with October 2024 visits in the two cities up to 86.2% and 82.6%, respectively, of 2019 levels. The two hubs, joined by Atlanta and Dallas, continued to outperform the nationwide average. And Houston, which lagged behind other major business hubs during the summer in the wake of major storms, reclaimed its position just under the nationwide baseline.
In October 2024, visits to office buildings in Washington D.C. increased 16.4% year over year (YoY), likely boosted by an RTO push meant to increase meaningful in-person work in federal agencies – though many government employees continue to telework. Boston, where office building occupancy is outperforming national levels, visits saw a 15.6% YoY uptick. And Atlanta, where major employers from UPS to NCR Voyix are requiring workers to show their faces five days a week, saw visits grow 13.8% YoY.
Nationwide, office foot traffic increased 10.1% YoY – showing that the return-to-office is still very much a work in progress.
Office attendance fosters creativity, mutual learning, and a sense of community – and can be critical for early-career success. But working from home at least some of the time offers greater flexibility that can improve employees’ work-life balance and in some cases, even enhance productivity. How will companies and employees continue to navigate the ongoing RTO?
Follow Placer.ai’s data-driven office recovery analyses to find out.
This blog includes data from Placer.ai Data Version 2.1, which introduces a new dynamic model that stabilizes daily fluctuations in the panel, improving accuracy and alignment with external ground truth sources.
With the holiday season just around the corner, we dove into the Placer.ai Mall Index to see how these shopping mainstays performed during the fall retail lull.
Following several months of roller-coaster visit trends – as August visits surged compared to last year and September visits dipped year-over-year (YoY) – mall traffic stabilized in October: Last month’s visits to indoor malls, open-air shopping centers, and outlet malls generally matched 2023 visitation trends. The closing of the YoY visit gaps may indicate that consumers are once again ready to spend following the brief September slow-down – boding well for the upcoming holiday season.
Diving into the weekly trends offers even further reasons for optimism: YoY visits over the last two full weeks of October were positive for all three mall categories, with outlet malls in particular seeing the largest YoY increases. Outlet malls’ positive performance during the second half of the month may signal a comeback for the format, which has generally lagged behind indoor malls and open-air shopping centers in recent months.
Unlike certain retail categories that enjoy Halloween-driven visit surges either on the day itself or on October 30th, malls do not appear to benefit from the spooky holiday. Analyzing daily visits reveals that October 30th visits were on par with the daily October average, while October 31st traffic actually took a hit across the three mall formats in the Placer.ai Mall Index.
The dip is likely due to shoppers putting off their mall trips and instead choosing superstores and specialty retailers such as party supply stores and liquor shops for their holiday prep. Stores hoping to avoid the Halloween dip may want to offer special promotions around the day – and managers can also use this information to optimize their staffing schedules on October 31st.
Diving into hourly visit distributions provides even more data for those looking to optimize store performance. On Halloween, indoor malls and open-air shopping centers received a larger share of their visits before 4:00 PM and relatively fewer visits in the evening when compared to an average Thursday in October. So while some consumers did come out to malls in the morning, by evening, many shoppers may have been too busy scrambling to complete their Halloween costume or stock up on candy for the evening. Meanwhile, the Halloween dip in visits to outlet malls appears to have been evenly spaced throughout the day, with hourly visit shares on October 31st closely matching the average Thursday visit distribution patterns.
Store managers operating in indoor malls or open-air shopping centers may use this data to optimize staffing for the afternoon and evening Halloween shifts, while those working at outlet malls may want to reconsider their manpower needs for the day as a whole. At the same time, those looking to draw in more foot traffic may try offering promotions that appeal to early birds or trick-or-treaters.
With October in the rearview mirror, the holiday season is kicking off. How will malls perform?
Visit placer.ai to find out.
As essential sectors of retail face a slowdown in traffic momentum, the need for unique offerings and competitive advantages is more pressing than ever. Grocery retailers have benefited from increased visits, which has kept consumers engaged with chains and their offerings, even if it hasn’t always translated into larger basket sizes. In an increasingly competitive grocery market, retailers will need to consistently prove to consumers that they’re worth the extra visit.
Specialty grocers are better positioned to meet this challenge as value-focused grocery options become more constrained. Many local and regional chains have the added benefit of nimble operating models, enabling them to quickly adapt to consumer preferences. Beyond that, these specialty chains have deeply embedded themselves in the communities they serve. Looking ahead to 2025 and the growing recognition of physical stores’ importance, the strong relationships between specialty grocery retailers and consumers could help them thrive in this evolving environment.
One specialty chain that stands out in this context is Stew Leonard’s. Beloved in the Tri-State area—an area known for outstanding grocery chains—Stew Leonard’s combines product expertise with a unique in-store experience, famously described by The New York Times as “the Disneyland of Dairy Stores.” Imagine a grocery store with animatronics and birthday parties! In an era when we need more joy in retail, Stew Leonard’s sets the gold standard. With just eight locations, each with a large footprint and a strong connection to its local community, Stew Leonard’s offers a compelling package. A robust private label program, specialty departments, and high service levels make this chain stand out without relying on promotions or low prices.
According to Placer’s foot traffic estimates, Stew Leonard’s has effectively hedged against the slowdown in growth seen by other full-price grocery chains this year. Year-to-date, the chain has experienced a 3% year-over-year increase, compared to flat growth for full-price chains. Examining trends over time, Stew Leonard’s has shown consistent, sustainable growth throughout 2022 and 2023, with an acceleration in visits in the latter half of this year, driven by the opening of its new store in Clifton, NJ.
One reason for Stew Leonard’s success is the elasticity of its consumer base. Operating in the Tri-State area allows the chain to tap into wealthier consumer segments compared to national chains. According to PersonaLive audience segmentation, Stew Leonard’s has more than double the concentration of Ultra Wealthy Families compared to full-price grocery chains, along with a high percentage of Wealthy Suburban Families. The chain also attracts a notable share of Young Urban Singles, likely drawn by its strong offerings in prepared and specialty foods.
Stew Leonard’s Danbury, CT location offers insight into the brand’s appeal to shoppers. According to Placer’s trade area metrics, 35% of visitors to this store travel from more than 10 miles away, and nearly 10% come from over 30 miles, with clusters of visits from across the Northeastern corridor.
Store-level metrics also reveal strong loyalty among Stew Leonard’s visitors. Year-to-date in 2024, over a quarter of visitors to the Danbury location visited at least four times, and 35% visited three or more times. At the same time, there is a substantial share of visitors who appear to make special, less frequent trips to the store. These visitors show high cross-visitation rates with other grocers, such as Costco and ShopRite, as well as with Stew Leonard’s own operated Wine and Spirits locations.
Stew Leonard’s exemplifies a retailer that resonates with local consumers while offering an experience that attracts visitors from further away. Its combination of unique experiences, services, and products creates a shopping experience that goes well beyond traditional retail. Even as visits slow down across the sector, specialty grocers that remain hyper-focused on their unique offerings are likely to continue drawing in customers.
1. Experiential and niche retailers can deliver anchor-level traffic. At Towne East Square Mall, the addition of a Scheels in 2023 significantly increased foot traffic and long-distance travelers, while Barnes & Noble at Coronado Center in Albuquerque has become a key driver of both foot traffic and higher-spend demographics.
2. Size isn’t everything – especially for dining venues. At Glendale Galleria and Northridge Fashion Center, smaller restaurants attracted more foot traffic than some traditional anchors.
3. Refocusing on tenants’ actual traffic contributions enables a flexible anchor approach. Balancing weekend draws like Scheels with weekday favorites such as Costco or Chick-fil-A can help maintain steady visitor flow throughout the week. Similarly, onsite fitness clubs can shift traffic to earlier in the day – an opportunity to adjust store hours and capture additional morning shoppers.
4. Temporary pop-ups can form an integral part of a visit-focused anchor strategy. The Barbie Dreamhouse Living Truck Tour generates mall visit spikes well above typical Saturday levels. Operators can integrate these events into their overall anchor strategies, offering preferential terms to high-performing pop-ups.
5. New tenants can boost traffic for existing stores in similar categories. After Aldi joined Green Acres Commons in February 2020, visits to an existing BJ’s Wholesale Club trended upwards. This synergy highlights how overlapping audiences can become a strength, creating a larger overall customer base.
Malls, it seems, are cool once again. After languishing in the wake of the pandemic, shopping centers across the country are thriving – reinventing themselves as prime “third places” where people can hang out, shop, and grab a bite to eat.
One key driver behind this resurgence is a shift in how malls view their anchor tenants. While traditional mainstays like Macy’s and JCPenney still play an important role, specialized offerings – from popular eateries to fitness centers and immersive retailtainment destinations – are increasingly taking center stage. These attractions maximize the experiential value that brick-and-mortar venues can deliver, driving visits and sales for the center as a whole.
Against this backdrop, this report leverages the latest location intelligence data to explore the types of tenants that can function as mall anchors in 2025. Should mall operators still focus on general merchandisers to draw crowds, or can dining chains and more niche retailers also do the job? How important is square footage in identifying the anchor-like tenants in a shopping center? And how can a visit-focused approach help mall operators select effective anchor or anchor-like tenants – whether to fill big-box spaces or to leverage the leasing perks traditionally reserved for major large-format chains?
One of the most important functions of a mall anchor is to ensure steady visitation – providing its smaller tenants with a constant flow of potential customers. And as the role of the mall continues to evolve, analyzing the actual foot traffic impacts of different types of businesses can help identify the kinds of non-traditional anchors best suited to fulfill that purpose.
Experiential venues, for example, are particularly well-poised to serve as powerful anchors in today’s retail environment – as illustrated by the visit surge experienced by Towne East Square Mall in Wichita, KS following the addition of a Scheels in July 2023.
By blending traditional retail with immersive experiences, Scheels has emerged as a true experiential destination. And this pull has also helped the mall draw more long-distance visitors willing to travel to enjoy Scheels’ offerings. In 2024, 41.9% of the mall’s customers traveled more than 50 miles to visit, compared to 35.8% back in 2018 when Sears occupied the same lot.
Traditionally, anchors aimed to please the widest possible audiences – with department stores, big-box chains, and grocery stores leading the way. But visitation data shows that niche concepts can also deliver anchor-level traffic if they’re compelling enough to attract dedicated fans.
The experience of the Barnes & Noble at Coronado Center in Albuquerque, NM is a case in point. After being written off as all but obsolete, Barnes & Noble has staged an impressive comeback in recent years, finding success through a more curated, localized approach to book selling. And despite not being a formal anchor, the Coronado Center Barnes & Noble accounted for 7.9% of visits to the mall in 2024 – outperforming both Macy’s and JCPenney.
Year-over-year data also shows foot traffic surging at the Coronado Center Barnes & Noble, lifting overall visitation to the mall. And demographic data reveals that the bookstore draws a more affluent audience than either the center as a whole or the two department stores – attracting a crowd with more spending power.
This example also illustrates how smaller tenants can sometimes draw larger crowds. Even though Barnes & Noble occupies a smaller onsite space than either Macy’s or JCPenney, it is proving a powerful visit driver out of proportion to its physical size.
Dining chains are also adept at punching above their square footage – often attracting crowds disproportionate to their size.
Despite its relatively small footprint, for example, the In-N-Out Burger at Glendale Galleria drew an impressive 8.6% of visits to the mall complex in 2024, outpacing some of the mall’s official anchors like DICK’s Sporting Goods, Macy’s, and JCPenney. Still, the onsite Target drew even larger crowds at 14.4% of visits.
A similar pattern emerged at Northridge Fashion Center, where Porto’s Bakery and Cafe captured a notable 15.6% of visits to the complex in 2024 – more than some of the center’s traditional department stores.
These examples underscore the potential for dining chains, which typically require less space, to serve as micro-anchors by consistently attracting outsized crowds – a key consideration for mall operators looking to sustain visitor traffic.
Refocusing on tenants’ actual foot traffic contributions also opens the door to a more flexible and dynamic approach to anchor selection and management – one that considers each venue’s unique visitation patterns.
Seasonal factors, for example, can make certain anchors more powerful at specific times of the year, while different venues shine on particular days of the week.
At Jordan Creek Town Center in West Des Moines, Iowa, for instance, Scheels and Costco each delivered just under 20.0% of the complex’s overall visits in 2024. But the two retailers’ daily patterns differed significantly: Scheels saw bigger crowds on weekends, while Costco was the primary weekday destination.
Understanding differences like these can help operators optimize their tenant mix to maintain a balanced flow of shoppers throughout the week.
Another example of the impact of differing weekday traffic patterns is offered by the impact of mall-based Chick-fil-A locations on the distribution of mall visits throughout the week.
Despite its relatively small size, Chick-fil-A draws substantial traffic to malls. And after adding Chick-fil-A locations, both Northridge and Miller Hill Malls saw meaningful drops in the share of visits to the centers taking place on Sundays – even as the wider indoor mall segment saw slight upticks.
Recognizing this trend could prompt mall operators to compensate by adding more weekend-friendly traffic drivers – or to lean into this distinction by taking additional steps to bolster the mall’s role as a go-to weekday destination.
The power of different mall traffic magnets also varies throughout the day. Increasingly, shopping centers are turning to fitness centers as experiential anchors. And since many people work out early in the morning, these gyms are having a significant impact on the distribution of mall visits across dayparts.
The addition of gyms to Northshore Mall in Peabody, MA and Jackson Crossing in Jackson, MI, for instance, led to a significant rise in visits between 7:00 AM and noon. And though the rest of the stores in these malls typically open at 10:00 or 11:00 AM, this shift presents the centers with a significant opportunity.
By adjusting opening hours to accommodate these early-morning patrons, malls can capitalize on this added traffic, driving up visits and sales for relevant tenants – especially health-focused retailers such as juice bars and sporting goods stores.
Adopting a broader, visit-focused view of anchoring also allows mall operators to apply some of the strategies typically reserved for anchors to non-conventional traffic-generating businesses, to ensure a consistent flow of traffic year-round.
Pop-up stores and events, for example, generally don’t follow the same seasonal trends as other retailers – instead, they generate short-term visit boosts during their runs, whenever in the year that may be. And a visit-focused anchor strategy can leverage some of the perks traditionally reserved for anchor tenants – such as preferential leasing terms – to complement traditional full-time anchors during slower retail periods.
The Barbie Dreamhouse Living Truck Tour is a prime example of a traffic-driving pop-up. By bringing exclusive merchandise to malls across the U.S., the truck generates plenty of buzz, drawing crowds eager to snatch up limited-edition items and immerse themselves in all things Barbie. As a result, malls hosting the tour often see significant visit spikes, with foot traffic surging well above typical Saturday levels. Well-timed pop-ups like these can help balance out traffic throughout the year, offsetting traditional slow periods.
A visit-focused approach to anchor management can also help mall operators assess the potential impact of new tenants on existing stores operating in similar categories. For example, mall owners often worry that new tenants operating in similar categories might cannibalize existing businesses. But a visit-focused anchor approach reveals that a well-chosen addition can sometimes benefit current tenants – especially if they cater to similar audiences.
In February 2020, for instance, value supermarket Aldi opened at Green Acres Commons in Valley Stream, NY – a center that already hosted budget-friendly BJ’s Wholesale Club. While BJ’s visits were relatively flat in 2018 and 2019, they began to rise after Aldi’s opening (and following a pandemic-induced dip). Cross-shopping data also shows that Aldi customers were more likely to visit BJ’s than the average Green Acres patron last year.
This synergy may be due in part to the two retailers’ similar visitor bases: In 2024, the Aldi and BJ’s stores in Green Acres Common drew shoppers with comparable economic profiles. This suggests that overlapping audiences can become a strength if aligned brands attract new shoppers, who then explore multiple stores in the same center.
Looking ahead, effective mall anchors will be defined less by physical footprint and more by their capacity to maintain consistent, valuable foot traffic. While traditional department stores remain pivotal, smaller or niche brands can often rival – or surpass – large-format retailers. And by thinking out of the anchor box and choosing tenants that cultivate a balanced visitor flow and align with local preferences, operators can position their centers as true go-to destinations.
1. Shoppers are taking more, shorter trips to grocery stores. Over the past 12 months, grocery stores have experienced nearly uniform YoY visit growth. And since COVID, the segment has steadily increased both overall visits and average visits per location – even as average dwell times have consistently declined.
2. Grocery stores are holding ground against fierce competition. Despite growing inroads by discount and dollar stores, wholesale clubs, and general mass retailers like Walmart and Target, grocery stores have maintained their share of the overall food-at-home visit pie over the past several years.
3. Grocery visit share is most pronounced on the coasts. In Q1 2025, grocery stores claimed the majority of food-at-home visits on the West Coast, in parts of the Northeast, Mid-Atlantic, and Mountain Regions, and in Florida and Michigan.
4. Fresh-format, value, and ethnic grocery visit shares are growing at the expense of traditional chains. And in Q1 2025, fresh-format and value grocers outperformed the other sub-segments with positive YoY visit and average visit-per-location growth.
5. Hispanic markets are on the rise. Though the broader ethnic grocery sub-segment was essentially flat YoY in Q1 2025, Hispanic-focused stores recorded increases in both visits and visits per location – and have been steadily growing visits since 2021.
6. Smaller formats for the win. In Q1 2025, smaller-format grocery store locations outpaced mid-sized and larger-format ones, underscoring the power of compact spaces to deliver significant foot traffic gains.
Brick-and-mortar grocery stores face an uncertain market in 2025. Rising food-at-home prices (eggs, anyone?), declining consumer confidence, and increased competition from discounters, superstores, and online shopping channels all present the segment with significant headwinds. Yet even in the face of these challenges, the sector has demonstrated remarkable resilience – growing its foot traffic and holding onto visit share.
What strategies have helped the segment navigate today’s tough market? And how can industry stakeholders make the most of the opportunities in the current market? This report draws on the latest location intelligence to uncover the trends shaping grocery retail in early 2025 – highlighting insights to help key players make informed, data-driven decisions on store formats, product offerings, and more.
The grocery segment has experienced nearly uniform positive year-over-year (YoY) growth over the last 12 months. This sustained performance in the face of inflation and other headwinds highlights the underlying strength of the category.
What is driving this growth? Since 2022, the grocery segment has seen consistent overall visit growth that has outpaced increases in visits per location – a sign that chain expansion has played a key role in the category’s success. But the average number of visits to each grocery store has also been on the rise, indicating that the segment continues to expand without cannibalizing existing store traffic.
At the same time, visitor dwell times have been steadily dropping since 2021. This shift appears to reflect a trend towards multiple, shorter trips by inflation-wary consumers eager to avoid large, costly carts or cherry pick deals across various retailers. Many shoppers may also be placing more bulk orders online and supplementing those deliveries with brief in-store stops for additional items as needed.
The bottom line: Shoppers are taking more grocery trips overall each year, but spending less time in-store during each visit. Operators can respond to this trend by optimizing layouts and promoting “grab-and-go” areas for an even more efficient quick-trip experience.
Visit share data also shows that despite fierce competition from discount and dollar stores, wholesalers, and general mass retailers, the grocery segment has steadfastly preserved its share of the overall food-at-home visit pie.
Between Q1 2019 and Q1 2025, wholesale clubs and discount and dollar stores increased their share of total food-at-home visits, gains that have come primarily at the expense of Walmart and Target. Meanwhile, grocery outlets have held firm – despite some fluctuations over the years, their Q1 2019 visit share remained essentially unchanged in Q1 2025.
So even as consumers flock to alternative food purveyors in search of lower prices, grocery stores aren’t losing ground – and on a nationwide level, they remain the biggest player by far in the food-at-home shopping space.
Still, grocery store visit share varies significantly by region. On the West Coast, in parts of the Northeast, Mid-Atlantic, and Mountain regions, and in Florida and Michigan, grocery stores accounted for the majority of food-at-home visits in Q1 2025. Oregon (61.6%) and Washington (59.6%) led the pack, followed by Massachusetts (59.2%), Vermont (58.5%), and California (57.9%). Meanwhile, in West Virginia, Arkansas, South Dakota, Oklahoma, North Dakota, and Mississippi, less than 30% of food-at-home traffic went to grocery stores, with more shoppers in these regions turning to general mass retailers or discounters.
Grocery store operators in lower-grocery-share regions may choose to focus on price competitiveness and convenient store locations to capture more foot traffic from competitors in the space.
Which types of grocery stores are thriving the most? The grocery segment is diverse, encompassing traditional grocery chains like Kroger, Safeway, and H-E-B; budget-oriented value chains such as Aldi, WinCo Foods, Grocery Outlet Bargain Market, and Market Basket; fresh-format specialty brands like Trader Joe’s, Whole Foods, and Sprouts Farmers Market; and numerous ethnic grocers.
Examining shifts in visit share among these various grocery store segments shows that traditional grocery still dominates, commanding over 70.0% of total grocery store foot traffic.
Still, over the past several years, traditional grocers have gradually ceded ground to other segments – especially value chains. Budget grocers saw a temporary surge in visits during the panic-buying days of early 2020 – and have been more gradually gaining visit share since Q1 2023. . Fresh-format banners, which lost ground in 2021 after a Q1 2020 bump, in the wake of COVID, have also been on the upswing and appear poised to capture additional visit share in the coming months and years. And though ethnic grocers still account for a relatively small portion of the overall market, they have slightly increased their visit share, reflecting heightened consumer interest in these specialized offerings.
Recent performance metrics point to a bifurcation in the grocery market similar to that observed in other retail categories. In Q1 2025, fresh-format and value retailers – which appeal, respectively, to the most and least affluent visitor bases – saw the greatest growth in both overall visits and average visits per location.
This trend highlights the power of both value and health-focused quality to motivate consumers in 2025. And grocery players that can meet these needs will be well-positioned for success in the months ahead.
One factor fueling fresh-format’s success may be its role as a convenient, relatively affordable midday lunch destination for the remote work crowd.
In Q1 2025, consumers working from home accounted for 20.2% of fresh-format grocery stores’ captured market – a significantly higher share than any other analyzed grocery segment. These stores also tended to be busier midday than the other segments. Remote workers may be stopping by to grab a quick bite – and some may be choosing to do their grocery shopping during their lunch break when stores are less crowded.
This finding suggests an opportunity for grocery operators across all segments to develop or enhance in-store salad bars and quick-serve sections to tap into the lunch rush. Likewise, CPG companies may benefit from developing more ready-made, nutritious meal options that align with these midday dining habits.
Though the broader ethnic grocery category remained essentially flat in Q1 2025, Hispanic-focused grocers emerged as a sub-segment to watch. Both overall visits and average visits per location to these stores have been on the rise since 2021.
This robust demand presents an opportunity for CPG brands and grocers across segments to expand Hispanic-focused offerings, capturing a slice of this growing market.
Finally, store size matters more than ever in 2025. During the first quarter of the year, smaller format grocery store locations (locations under 30K square feet, across different chains) outpaced larger stores with a 3.2% YoY jump in visits, showing that bigger isn’t always better in the grocery store space.
This pattern aligns with the decrease in dwell times noted above – shoppers may be making shorter trips to smaller, more convenient grocery store locations. These quick errands are ideal for picking up a few items to supplement online orders, shopping multiple deals, or sourcing specialty products unavailable at larger grocery destinations. And to lean into this trend, grocery operators might consider testing neighborhood “micro-store” concepts, focusing on curated selections, and offering convenient parking or pickup to match consumer preferences for targeted purchases and quicker trips.
Location intelligence reveals a growing, dynamic grocery landscape which is holding its ground in the face of increased competition. Shorter trips, busier lifestyles, and changing work routines are reshaping in-store experiences. And grocery players that refine their store formats, target both lunch and on-the-go shoppers, and adapt to shifting demographics can position themselves to thrive in this competitive sector. As the market continues to evolve, continuous attention to these changing patterns will be key to maintaining and expanding market share.
1. Elevated visitor frequency could mean that gym-goers are getting more value out of their memberships and are therefore more likely to stay signed up. Between January and March 2025, all of the gym chains analyzed had a higher share of frequent visitors (those who visited about once a week) than in the equivalent month of 2024.
2. Fitness chains at all price tiers need to be strategic about the value they offer and the amenities that can engage budget-conscious consumers. Between Q1 2022 and Q1 2025, the captured trade area median HHI increased for all fitness subsegments – value-priced, mid-range, and high-end – suggesting that consumers swapped pricier gym memberships for more affordable options.
3. Close attention should be paid to how long visitors spend at fitness chains in order to reduce crowding and bottlenecks. Between Q1 2022 and Q1 2025, the average visit length increased at value-priced, mid-range, and high-end gyms. Floorplan and equipment improvements could be considered, as well as having trainers available to help gym-goers streamline workouts.
4. Gyms can use hourly visit data to better serve their members or use promotions to stabilize facility usage throughout the day. In Q1 2025, high-end chains received a larger share of morning visits while value-priced and mid-range fitness chains received larger shares of evening visits.
Like many industries in recent years, the fitness sector has experienced significant shifts in consumer behavior. From the rise in home workouts during the pandemic to the strain of hyper-inflation, foot traffic trends to gyms and health clubs have been as dynamic as the consumers they serve.
This report leverages location analytics to explore the consumer trends driving visitation in the fitness space and provides actionable insights for industry stakeholders.
The pandemic drove several shifts in the fitness space. Widespread gym closures led consumers to embrace home-based workouts, while demand for all things fitness increased due to an emphasis on overall health and wellness. This subsequently drove a renewed interest in gym-based workouts as restrictions lifted – even as some consumers remained committed to their home workout routines.
In Q1 2023, visits to fitness chains surpassed Q1 2019 levels for the first time since the onset of the pandemic, a sign that consumers had recommitted to out-of-home fitness. And in Q1 2024 and Q1 2025, fitness chains saw further growth, climbing to 12.8% and 15.5% above the Q1 2019 baseline, respectively.
Several factors have likely driven consumers’ return to gyms and health clubs, including the desire for both social connection and professional-grade facilities difficult to replicate at home. The steep increase in cost of living has likely also played a role, since consumers cutting back on discretionary spending can enjoy multiple outings and a range of recreational activities at the gym for one monthly fee.
Zooming in on weekly visits to the fitness space in Q1 2025 reveals the industry’s exceptional strength and resilience in the early part of the year.
The fitness industry experienced YoY visit growth nearly every week of Q1 2025 (and 2.4% YoY visit growth overall) with only minor visit gaps the weeks of January 20th, 2025 and February 17th, 2025 – likely due to extreme weather that prevented many Americans from hitting the gym.
And the fitness industry’s weekly visit growth appeared to strengthen throughout the quarter, defying the typical waning of New Year's resolutions. This could indicate that gym visits haven't plateaued and that consumers are demonstrating greater commitment to their fitness routines compared to last year.
Diving into visitation patterns for leading fitness chains highlights how increased visitor frequency drove foot traffic growth in Q1 2025.
Fitness chains tend to receive the most visits during the first months of the year as consumers recommit to health and wellness in their post-holidays New Year’s resolutions. And not only do more people hit the gym – analyzing the data reveals that gym-goers also typically work out more frequently during this period. Zooming in on 2025 so far suggests that consumers are especially committed to their fitness routines this year: Leading gyms saw an increase in the proportion of frequent visitors (4+ times a month) in Q1 2025 compared to the already significant percentage of frequent visitors in the first quarter of 2024.
Elevated visitor frequency could mean that gym-goers are getting more value out of their memberships than last year, and are therefore more likely to stay signed up throughout the year.
At the same time, the data also reveals that – contrary to what may be expected – a fitness chain’s share of frequent visitors appears to be independent of the cost of membership associated with the club: Life Time, a high-end club, and EōS Fitness, a value-priced gym, had the highest shares of frequent visitors between January 2024 and March 2025. This suggests that factors other than cost, such as location convenience, class offerings, community, or individual motivation, might be more influential in driving frequent gym attendance.
Segmenting the fitness industry by membership price tiers – value-priced, mid-range, and high-end – can reveal further insights on current consumer behavior around out-of-home fitness.
In Q1 2025, the captured market* median household income (HHI) was higher than the nationwide median HHI ($79.6K/year) across all price tiers – suggesting that even value-priced fitness chains are attracting a relatively affluent audience. This could indicate that gym memberships are somewhat of a luxury and that consumers from lower-income households gave up their gym memberships altogether as they tightened their purse strings.
Analyzing the historical data since Q1 2022 also reveals that the captured market median HHI has risen consistently over the past couple of years with the largest median HHI increase observed in the captured trade areas of high-end fitness chains. This suggests that middle-income households – that are more sensitive to the rising cost of living – likely swapped pricier gym memberships for more affordable options in recent years.
These metrics indicate that fitness chains at all price tiers need to think strategically about the value they offer and the amenities that can engage budget-conscious consumers who are carefully weighing every expenditure.
*Captured trade area is obtained by weighting the census block groups (CBGs) from which the chain draws its visitors according to their share of visits to the chain and thus reflects the population that visits the chain in practice.
Fitness clubs of all types need to manage their capacity to ensure health and safety standards and a positive experience for members. And understanding the average amount of time visitors spend at the gym can help fitness chains at every price point keep their finger on the pulse of their facilities.
Between Q1 2022 and Q1 2025, the average visit length increased at value-priced, mid-range, and high-end gyms. Value-priced gyms experienced the largest increase in average visit length – from 72.4 minutes in Q1 2022 to 74.0 minutes in Q1 2025 – perhaps due to their relatively lower-income visitors spending more time enjoying club amenities after cutting back on other forms of recreation. Meanwhile, mid-range and high-end gyms experienced relatively modest increases in average visit length, which were higher to begin with – likely due to their ample class and spa offerings and overall inviting, upscale spaces.
Elevated average visit length could mean that visitors are well-engaged and less likely to cancel their memberships. But as overall gym visits are on the rise, fitness chains may want to pay close attention to how long visitors spend at the facility. Floorplan and equipment improvements could be considered in order to reduce bottlenecks, and having trainers available to instruct on equipment usage and workout technique could help gym-goers streamline workouts.
Along with average visit length, understanding the daypart in which they receive the most visits is another way that fitness chains can improve efficiency and prevent overcrowding. And analysis of the hourly visits to fitness sub-segments revealed that some fitness segments receive more morning visits while others are more popular in the evenings.
In Q1 2025, high-end chains received a larger share of visits between 6 a.m. and 9 a.m. (19.7%) than value-priced and mid-range fitness chains (11.6% and 11.8%, respectively). Meanwhile, value-priced and mid-range fitness chains received larger shares of visits between 6 p.m. and 9 p.m. (21.9% and 22.2%) than high-end chains (16.5%).
Gyms can leverage this data to better serve members, for instance by scheduling more classes during peak hours. Value-priced and mid-range gyms, which saw a larger disparity between shares of morning and evening visits in Q1 2025, might also consider incentivizing off-peak usage through discounted morning memberships or early-bird snack bar deals.
The fitness space appears to be in good shape in 2025. Visits have made a full recovery from the pandemic era and still continue to grow, indicating strong consumer demand for out-of-home workouts. And using location intelligence to analyze the behavior and demographics of visitors to gyms at different price points can help identify opportunities for driving even greater success.
